"suitable for our purpose"
Served our purpose as we had a wedding nearby and saved us a drive right into city. However, South Common in Edmonton for shopping and restaurants is only a few minutes away. Nice big rooms and Bath and Body toiletries!Genuine Hotels.com guest review
I stay in this hotel once a year when I come there to train. My only real complaint is you offer no bottled water for the rooms. At $2.00 a bottle in the vending machines is pricey to say the least. I travel all across the world, most if not all hotels I stay at offer free bottled water in the rooms. I don't sleep as well and quite often same up needing […] water but refuse to go out to a vending machine at one AM to purchase one. May be worth the thought Read moreGenuine Hotels.com guest review
Very nice. Friendly staff. Clean and close to airport.Genuine Expedia guest review
This hotel is very clean, with great comfortable beds. Would for sure stay here again.Genuine Hotels.com guest review
"Easy place to stay when flying in/out of Edmonton"
I've stayed here a number of times when flying in/out of the Edmonton International Airport. Its only a five minute drive to the airport and their shuttle service runs every 20 minutes. The free wifi in the hotel doesn't always work and there is usually a train that goes by twice a night that can be loud-- bring earplugs. The staff is easy to deal with […] and i've often been able to leave things at the hotel in storage. There isn't a lot around the hotel so eating at the hotel restaurant (or room service) is your only option. Read moreGenuine Hotels.com guest review
I stayed 2 nights for business in Edmonton. It was my first Canadian stay in a hotel. The staff was fine and the facility is comparable to Marriott Courtyard. WiFi included was a must and worked well. Had a very good salmon dinner in the restaurant. (weird for as far inland as we were) it was a touch more expensive than others I could have booked but […] my local host said the location was good, and it was. I would stay again. Read moreGenuine Expedia guest review
Hotel is ok. Train blew whistle in the early morning woke me up couple times. Too close to the track. It is very annoying when you can hear the people walking in the room upstairs. Will not stay here again if I have choices.Genuine Hotels.com guest review
"Small old room"
Early flight conscience. Small & not updated.Genuine Expedia guest review
smells musty and beds are not comfortable. Food is very good.Genuine Expedia guest review
Excellent comfort and service. Awesome staff! Great breakfast buffet!Genuine Expedia guest review
Nice and close to the airport so we could catch our early morning flight. Had the fitness room all to ourselves! Can't remember now if you had free wifi, but pretty sure you did, and that is definitely a must! Would definitely recommend as the rate was more than comparable.Genuine Hotels.com guest review
"Good place to stay"
When we checked in, we were exhausted after driving for 15+ hours! We fell into bed & within minutes realized our room was located directly beside an elevator! A call to the front desk & we were quickly moved to a much quieter room! The staff was very accommodating & friendly!Genuine Expedia guest review
"nice hotel, good bargain"
the only complaint was that either it was too warm or the air conditioner was blowing cold air on us.Genuine Hotels.com guest review
"Nice place near airport"
The bed are good and very comfort for a night stay. Very close to airport,Genuine Expedia guest review
"Stay at Executive Royal Inn - Aug 5 & 9th."
Enjoyed the hotel amenities. The Sports Bar needs better wait staff. Beer not that cold, Poutine not that impressive and they didn't know where the sports channels were on the TVs in a Sports Bar?????Genuine Hotels.com guest review
Close to airport, within walking distance of various restaurants.Genuine Expedia guest review
Very nice hotel!! Bathroom did not have a ceiling fan, but would stay heere again. All staff helpful.Genuine Hotels.com guest review
"Executive Royal Inn - Leduc"
Very nice hotel, but wouldn't allow reward points with Hotel.com reservations...Genuine Hotels.com guest review
"Good and okay"
The room smelled like cigarettes and the temperature was too high no matter how much I tried to lower it. The food was good in the restaurant and everyone was very pleasant.Genuine Expedia guest review
I only slept in hotel during my 13 hour lay overt the other 9 hrs I spent visiting the city of Edmonton.It was roughly 10 min from airport,very convient and fast.Unfortunately the hotel is a long way from city centreGenuine Hotels.com guest review
"Convenient, close to airport"
Great room, comfy bedGenuine Hotels.com guest review
Stayed for two nights April 26, 27. We had a comfortable stay, breakfast not included but available . Simple menu available 24 hours in room. Incident with other guests being given the same room at three o'clock in the morning was quickly resolved by management. All in all we would stay here again.Genuine Expedia guest review
"Very nice hotel"
Nice room, helpful staff. Room was clean and bed was really comfy. Will definitely stay there againGenuine Hotels.com guest review
"Closest Hotel to airport, Great breakfast. Good r"
I booked this last minute at 20 cheaper than any other decent hotel in the area including the Exec Express sister hotel. The buffet was 14 dollars and wasn't bad other than the bacon was so salty you could hardly eat it. Otherwise it was great. They put me up in the new tower which went in about 2008. I stay in about 4 hotels a month and this was on […] the higher side of a 3 star. I will likely be staying there again in the coming months. Read moreGenuine Hotels.com guest review
I liked the actual light switches in the wall, so I didn't have to chase all around the room turning on lamps. Plenty of lights, located properly including one directly above the head of the bed with a switch on the wall beside the bed. Internet was fast, desk chair comfortable. Great place to be productive.Genuine Expedia guest review
"Great Airport Hotel"
We flew in late and the shuttle was there quickly. The food was good and the room comfortable. It had everything we needed.Genuine Hotels.com guest review
"Cleaning staff requires training"
Hallways were not clean neither was the main reception area. The hot tub and steam baths were not working. The best thing about this hotel is the location to the airport.Genuine Expedia guest review
"all around top notch"
I had no issues at all very nice staff and the food was top notch thank youGenuine Expedia guest review
"Best airport location"
Very close to the ariport. The nearby (300m away) train was noisy, but only rolled by once in then late evening so not too bad. Shuttle bus runs to the airport every 20 minutes, not on demand. Restaurant didn't open until 6 AM but they had pastries and coffee out for early birds. Free paper at the front desk.Genuine Expedia guest review
Fantastic airport hotel for the price!Genuine Hotels.com guest review
"convienience at its best"
very comfortable room for our quick overnight stay. close to the park and fly which we used. i was very impressed with the bath and body works products they use in the room. service was excellent no matter what time you arrive. the only thing we are sad about is we went for breakfast at nine am which was very good but we missed the sunday brunch which […] looked and smelt fantastic. oh well may be next time. Read moreGenuine Hotels.com guest review
"great for airport stay"
been twice nothing special but great for staying when you have an early flight clost to airport and shuttle serviceGenuine Hotels.com guest review
This hotel was a huge mistake. We needed a comfortable sleep for our family and we were NOT told there would be no hot water. The toilet would not flush without maintenance turning the toilet on. Would not recommend this hotel.Genuine Hotels.com guest review
"Convenient to Airport"
The hotel was sufficient for business travel and well-located.Genuine Hotels.com guest review
I was there on business and I was literally in the hotel for about 2 hrs total! My mom and daughter were there much more than I was...but the room was clean and beds pretty comfy! We were in the new side and it was very nice!Genuine Hotels.com guest review
"Probably the best Edmonton airport hotel"
I've stayed at Executive Royal Inn several times in the last year, always in the "new" wing, so I cannot attest to rooms in the original hotel areas. Rooms are very well appointed with flat panel displays, nice washrooms, comfortable beds, plenty of electrical outlets to plug into. As hotels go, this is definitely in my top 10% of pleasant experiences, […] and I travel almost constantly. The staff is courteous, the airport shuttle runs every 20 minutes around the clock, which is really nice for those of us who arrive late and leave very early. The business center has a working computer and printer, which is a rarer commodity than one would expect in this technology age. Dining - the main restaurant serves adequate fare, I would rate it 2-1/2 star fare charged at 4 star rates, but it's nice that they have a decent restaurant on-site. There is also a well appointed lounge with comfy chairs and a fireplace, quite nice. For those craving a noisier environment, there is a sports bar as well. I've stayed at several of the other "airport" hotels near YEG, this is the best. All in all, very nice, definitely a solid recommend. Read moreGenuine Expedia guest review
We just stayed for one night, and it was very comfortable. Room was very nice and clean, and the staff is very friendly. Left our car at Park n' Fly, which is very close to the hotel too.Genuine Hotels.com guest review
It was good, toilet seat and paper holder broken, otherwise very goodGenuine Hotels.com guest review
"West coast trip."
The hotel was very easy to get to. Check in was very fast. Had one snag with a room, but the problem was corrected immediately. I will definitely stay there again.Genuine Hotels.com guest review
"Upgrading and renovating to give you less!"
Booked a room here as it was close to the airport and we had an early flight. Compared to the other hotels directly nearby, this one has dropped all the items that make it traveller friendly, in an effort to be more "executive". Expect bare bones here. Halls carpets were dirty, whirlpools are being removed, given the wrong type of room (one bed for […] two adults and two kids), shuttle was late to take us to the airport, no complimentary breakfast. On the plus side, the room was clean and they did put us on the side of the hotel farthest from the railroad tracks. Read moreGenuine Hotels.com guest review
The hotel did not have operatonal spa tubs. Hot water took about 5 to 10 mins for showering or in the sink.Genuine Hotels.com guest review
Response by Executive Royal Inn Leduc-Nisku at the Edmonton Airport Hello Renee, Thanks for taking time to fill out our survey, we value our guest feedback and use it when making decisions in regards to the hotel and the services we offer. I would like to apologize for the inconveniences you encountered during your most recent stay with us; we have removed our hot tubs and steam showers to make better use of the space with an updated work-out and free-weight facility. Unfortunately all mentions of the spa area was supposed to be removed from our online site(s), this is not the case so I will inform our online team to get these removed as right away. As well we will get rid of the printed materials that are in the rooms and replace it with a more up to date version. I have passed on your concerns regarding the issues with the hot water to our Chief Engineer and he will look into this matter. He is a little concerned as we just purchased brand new hot water tanks this year and this makes us believe that one of them may have a flaw. Again I sincerely apologize about these issues and we putting a plan in place to rectify them immediately, I hope that you will give us a second chance to provide you with the experience and service that you have come to expect. Thanks,
The hotel was great but it would have been cheaper if I booked my reservation directly from their website instead of using this site.Genuine Hotels.com guest review
"Good value for money"
I was in transit and stayed for only 5 hours, despite that, service at the reception desk was very efficient, the room was clean, the bed very comfortable, and the hotel quiet.Genuine Hotels.com guest review
the girl at the front desk gave my room to someone else after we were in it. so when we were getting changed someone opened our door with a key and started coming in. I had to yell to let them know that someone was in the room...not a great experienceGenuine Hotels.com guest review
Response by Executive Royal Inn Leduc-Nisku at the Edmonton Airport Hello Kate, Thank you for taking the time to leave me some feedback, as we use it when making decisions for the hotel and to improve services that we offer. I sincerely apologize for this problem you encountered, and will be investigating into why it happened. I will also be confronting whoever was involved in letting this infraction in guest security happen, and rectifying it immediately. I have already re-informed all of my staff of the procedures of properly checking people in and the importance of these procedures when it comes to guest security. Again I sincerely apologize for this and assure you this is not a regular occurrence, and this matter is being taken very seriously. We will reinforce and revisit our procedures to make sure this problem does not occur again. Again thank you for your feedback and please let me apologize once again for this issue. Thank you, Russell Friesen Guest Services Manager
Main entrance was NOT inviting, rugs in bad condition; hall carpet NOT vacuumed, nor the elevator carpet - too dirty. Not impressed with the flooring. The door keys did not work even after three trips down to the desk to request that security open the door to our room. As seniors, we will not be booking at this hotel again.Genuine Hotels.com guest review
Response by Executive Royal Inn Leduc-Nisku at the Edmonton Airport Hello, Thank you for taking time to leave your feedback about our hotel. I want to apologize that our hotel was not up to your expectations. We have replaced the flooring at the front entrance as well as in the elevators. We are also in the process of getting new rugs for the front entrance area as well. I will also pass on your concerns regarding the hallway carpets onto our Executive Housekeeper. I also want to apologize for the issues that occurred with you keys and we are currently looking into a solution to rectify this concern. Again thank you for your feedback and I sincerely apologize for these matters and the inconveniences they have caused. I hope you will give us another chance so that we can deliver the service and experience that you were expecting. Thank You, Russell Friesen Guest Services Manager
Hotel needs upgrading. Tiles missing on the floor in the lobby. When I turned on the air conditioning it sounded like a washing machine filling with water and the water ran out the bottom of it onto the rug. Will not stay there again.Genuine Hotels.com guest review
Response by Executive Royal Inn Leduc-Nisku at the Edmonton Airport Afternoon Shja, Thank you for taking the time to leave us your feedback as we use it to improve the hotel as well as the services we offer. I would like to apologize for the issues you experienced with the air conditioner unit in your room and will pass on your concerns to our maintenance department and they are looking at options to increase maintenance of the ac units especially during the summer months. As for the hotel itself we are currently doing multiple renovation projects, including majority of our guest rooms, spa center and other areas throughout the hotel. We are hoping to have these projects completed by the beginning of fall. Again I apologize for the concerns that arose during your and the inconveniences they may have. I invite you to return to our hotel so we can deliver the experience and service you have come to expect. Again thank you for your feedback, Russell Friesen Guest Services Manager Executive Royal Hotel Edmonton Airport
"Make sure you take the right shuttle bus!!"
We stayed at this hotel for 2 nights over the weekend. The hotel is generally good for the price. HOWEVER, we encountered a few issues. When we landed we didn't see the executive inn's shuttle bus. Another driver told us we just missed it and he would take us for a $100, ok I'm sure that was a joke but we rejected him nicely as his white van doesn't […] say anything about executive inn. He kept coming back to convince us to get into his van and after a few minutes he started giving us really bad attitude and ended up swearing at us because we rather wait for the proper shuttle bus. Like really? I think it is fair to not trust you and not get into your van when you don't work for the hotel we are staying at. We called the front desk and they told us it should be a black van, though they "sometime" do have white vans. Well 5 minuts later, another white van came and asked if we are going to executive inn, we popped in and went. But the next morning, the front desk told us it should ALWAYS be black van?! Then what was last night all about?? Do other hotel shuttle take customers to other hotels just to make tips?... worst experience ever!! When we told the front desk what happened, they said they would passed it onto the manager, but we didn't hear anything back the whole stay... Lesson? Make sure you take the right shuttle bus when you are staying here. Read moreGenuine Hotels.com guest review
Response by Executive Royal Inn Leduc-Nisku at the Edmonton Airport Afternoon Michelle, First thank you for taking the time to leave us some feedback, we appreciate hearing the guests on how we can improve the hotel and the services we provide. I do apologize for the confusion in regards to the shuttle; I have confirmed with our shuttle company that they do indeed have both white and black vans. And have been insured me that any van used for our property will have our logo and/or name in some shape or form on the van, and also that none of his staff are to ask for money joking or not. Again I sincerely apologize for this issue and the rudeness you were shown from the shuttle driver and our shuttle company is taking this very seriously and looking into the matter. I will be also be personally looking into this matter as well re-educating the front desk in regards to our shuttle service and what guests should be looking for when they are waiting for pick-up. I also what to apologize for the issues you encountered regarding the South Tower, you should have been informed of how to access this area before you departed from the Front Desk. I will be going over this with my Front Desk as well as how important it is that I receive all complaints or issues as soon as possible so I can respond quickly. Unfortunately this is the first I have heard of these concerns which is why I have not contacted you earlier. Again let me apologize one last time for these issues and the inconveniences you experienced because of them. I hope you will give us another chance so we can deliver the service and experience you have come to expect from us. Thank you for your feedback, Russell Friesen GSM
Nice hotel but they forgot to give me my wake up call and therefore I missed my flight in the morning, cost me $300 more to get another one.Genuine Hotels.com guest review
"clean & friendly"
we stayed at this hotel it was very clean & friendly . the food in the restaurant was excellent and reasonable priced . we have stayed at this hotel before and would not hesitate to stay there againGenuine Hotels.com guest review
"Would stay again"
Everything was excellent, very clean and friendly. Would stay again no problem, great location close to highway and airport. Good affordable breakfast, tasty room service too. Free safe lighted parking. Great AAAAA+Genuine Hotels.com guest review
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