All hotels in Albany, Oregon, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here3410 Spicer Dr SE, Albany, OR, 97322, United States of America, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 322 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.2
  • Comfort
    4.3
  • Condition
    4.1
  • Neighborhood
    3.6
4.0 / 5Excellent
"Rooms are lovely, breakfast not so much"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
A team of high school girls and their parents booked several rooms for a late summer weekend. The rooms were spacious and clean with excellent bedding, and ample pillows. The rooms were blissfully quiet in spite of being located near a noisy lobby. We did count on the hotel breakfast, but this was a big disappointment. It consisted of a few baked goods, such as cinnamon buns, bagels and bread, but the two toasters didn't work. There were scrambled eggs, which smelled unappetizing, sugary cereals, waffles. Canned pears (I think it was pears) was the fruit. No yogurt. Fortunately, a large Fred Meyer about 1 mile away saved breakfast.
Genuine Expedia guest review
Response by Phoenix Inn Suites - Albany
Whitman mom- We appreciate you staying with us. Thank you for the feedback. I'm glad you enjoyed your room so much. My sincere apologies for your experience with our breakfast. I'm sorry we let you down in this area. I'll discuss this with the staff and ensure that going forward we're offering more appealing choices with a better presentation. I hope you will return and give us the opportunity to improve your overall experience. Dave Pappas General Manager
Other trip Sep 22, 2014
Whitman mom
US
5.0 / 5Outstanding
"Albany visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything went smoothly. Theo checked us in and he was very welcoming. Breakfast was good and plentiful. The room was very quiet, even though adjacent to the freeway.
Genuine Expedia guest review
Response by Phoenix Inn Suites - Albany
Karen- Thank you for staying with us. I'm glad to hear about your experience. We appreciate the review and the nice comments about Theo. He's truly an asset to our team. We look forward to having you back again. Dave Pappas General Manager
Other trip Sep 18, 2014
Karen
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Overall very good. Satisfied in cleanliness and kindness.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Yong Hwa Son- We're delighted to have you as a guest with us in Albany. Thank you for the nice comments and excellent rating. We look forward to having the opportunity to welcome you back next time. Dave Pappas General Manager
1 night trip Sep 8, 2014
Yong Hwa Son
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Compared to other motels on our 2 week trip this was one of the best at a very reasonable price...
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Marty- Thank you for staying with us. Hope you had a great trip overall. We appreciate the excellent rating. It sounds like you had a quality experience with us in Albany. Hope you will return in the future. Dave Pappas General Manager
1 night trip Sep 3, 2014
Marty
US
4.0 / 5Excellent
"Ease of acess and comfort all in one."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
The king suite room we reserved was large and well appointed. the bed was soft and comfy and the room was clean.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Brandy- Thank you for staying with us. I'm glad you enjoyed the room. It's sounds like you had a great experience. We appreciate the review. We hope you will return in the future. Dave Pappas General Manger
2 night trip Sep 12, 2014
Brandy
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really nice hotel, big rooms, very nice gym for what you pay. Highly recommended.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Thank you for staying with us. I'm glad you had a great experience. We appreciate the review and recommendation. Look forward to having you back. Dave Pappas General Manager
1 night trip Sep 2, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Above-average breakfast buffet. Had to ask twice to obtain replacement for missing TV remote.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
We appreciate you staying with us. Thank you for the review. I'm glad you enjoyed the breakfast. My apologies for the delay in getting you a TV remote. I will discuss this with our staff. We certainly should have been more prompt with this and will going forward. We hope to have you back. Dave Pappas General Manager
2 night trip Sep 5, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very friendly and prompt service even though it was very busy at the time of the check in. Loved the room, big and comfortable.
Genuine Expedia guest review
Response by Phoenix Inn Suites - Albany
Thank you for staying with us. It's great to hear about your experience. We appreciate the review. I'm glad you had friendly prompt service and loved the spacious rooms. Look forward to welcoming you back in the future. Dave Pappas General Manager
Other trip Sep 8, 2014
A Traveler
US
5.0 / 5Outstanding
"World of Outlaws Sprint Race"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel room.good breakfast.all the drivers stayed here.and a good Dennys right across the street..Only 12 miles from the Lebenon race track!!
Genuine Expedia guest review
Response by Phoenix Inn Suites - Albany
T. Nelson- Thank you for staying with us. I'm glad to hear you enjoyed your stay. We appreciate the excellent rating. Our staff looks forward to welcoming you back next time. Dave Pappas General Manager
Other trip Sep 4, 2014
WoO fan
US
4.0 / 5Excellent
"Great location for the ease of the wedding"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The motel was comfortable. Service was friendly and overall our stay was more than we could have asked for. The bed was extremely comfortable and the addition of the down comforter was an excellent touch. Bathroom was clean. I would stay here again.
Genuine Expedia guest review
Response by Phoenix Inn Suites - Albany
We appreciate you staying with us. It sounds like you had an overall great experience. Thank you for the nice comments. Hope you will return in the future. Dave Pappas General Manager
Other trip Sep 3, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
nice place for Albany area
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
We appreciate you staying with us. Thanks for rating your experience. Hope you will return in the future. Dave Pappas General Manager
1 night trip Aug 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Welcoming staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Josiah was welcoming, gracious when another guest had problems with their card key and interrupted our transaction. Breakfast is always excellent.
Genuine Expedia guest review
Response by Phoenix Inn Suites - Albany
Thank you for staying with us. We appreciate the nice comments about your experience. Glad to hear you enjoyed the breakfast. Look forward to welcoming you back next time. Dave Pappas General Manager
Other trip Aug 27, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Family of 4 on a vacation - had a great time staying at Pioneer Inn Suites! Very spacious, clean, comfortable and the complimentary continental breakfast was wonderful to say the least! Highly recommend.
Genuine Expedia guest review
Response by Phoenix Inn Suites - Albany
Carol- Thank you for staying with us. We appreciate the review and recommendation. It sounds like you had wonderful experience. I hope you will return again. We look forward to welcoming you back. Dave Pappas General Manager
Other trip Aug 26, 2014
Carol
US
3.0 / 5Good
"heading south"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    2.0
tried to check in a little early the front clerk said no with no attempt to accommodate us in the least, didn't even say when a room might become available, hard to believe that out of all those rooms not one was clean by 11 am. Then once we got into our room walked on a piece of glass, we stopped by the front desk where a different woman was working and asked if someone could re vacuum our room ,told her what happened and she seemed to actually care what happened.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
kb- We appreiciate you staying with us. My sincere apologies for your experience. This is certainly not a typical response by our front desk staff. It is always our plan to accomodate an early check in whenever possible. I'm unaware of any incident involving a piece of glass. I will discuss this with the staff to determine what is known about this. I hope you will give us the opportunity to make it up to you in the future. Dave Pappas General Manager
1 night trip Aug 17, 2014
kb
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
Very nice stay! Nice staff.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Jayme- We appreciate you staying with us. It sounds like you enjoyed your experience. Thank you for the review. We look forwward to welcoming you back in the future. Dave Pappas General Manager
1 night business trip Aug 18, 2014
Jayme
US
4.0 / 5Excellent
"Quiet Hotel near activities"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Did not rate a five because we asked for two queens and got a king.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Barb- Thank you for staying with us. My sincere apology that we didn't accomodate you in the room type requested. We appreciate the feedback. I hope you will give us another opportunity to make it up to you and give you a 5-star experience next time. Dave Pappas General Manager
1 night trip Aug 22, 2014
A Traveler
US
4.0 / 5Excellent
"Surprisingly good."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
The beds were really comfortable, the room (double queen) was big enough it came with comfy couch. The continental breakfast was bountiful and tasty.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Brandy- We appreciate you staying with us. Thanks for the nice review. I'm glad you enjoyed the comfort of our beds. It sounds like you had a quality experience overall. We hope you will return in the future. Dave Pappas General Manager
2 night trip Aug 16, 2014
Brandy
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Nice rooms for the family. Enjoyed the pool and the breakfast.
Genuine Expedia guest review
Response by Phoenix Inn Suites - Albany
Thank you for staying with us. We appreciate the nice review. I'm glad you enjoyed your experience. Look forward to having you back. Dave Pappas General Manager
Other trip Aug 18, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Stayed there for Tough Mudder event. Got in after 11pm- was reassured on the phone no problem checking in that late. Breakfast was good made it easy in the morning. We were happy with our stay
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Triscuit- We appreciate you staying with us. It's great to hear about your experience. I hope the Tough Mudder event went well. We hope you'll be back in the future. Thanks for the review. Dave Pappas General Manager
2 night trip Aug 8, 2014
A Traveler
US
4.0 / 5Excellent
"Great Location and Spacious"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
The service was great. The only negative for me is it is a little out-dated. I couldn't believe they did not have individual amenities (e.g., shampoo and conditioner) package. The free breakfast they offer was quite good.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Joan- Thank you for staying with us. We appreciate the review. I'm glad to hear you experienced great service. We're excited about our upcoming renovation that will significantly update the hotel. With no individual shampoo/conditioner bottles, it allows us the opportunity to be more eco-friendly. Hope you will return. We'll be excited to welcome you back. Dave Pappas General Manager
1 night family trip Aug 7, 2014
A Traveler
US
4.0 / 5Excellent
"Portland Mudder"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice room and a pretty nice hotel over all. Breakfast service until 10am was good. Enjoyed my stay and will return if in the area again.
Genuine Expedia guest review
Response by Phoenix Inn Suites - Albany
Lincoln- Thank you for staying with us. We appreciate the nice review. It sounds like you enjoyed your experience. We look foward to welcoming you back in the future. Dave Pappas General Manager
Other trip Aug 11, 2014
lincoln
US
3.0 / 5Good
"OK place but nothing to brag about"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Location is directly between a large adult store and an empty field truckers use to park. Rooms are nice size with sitting area separate from bed with a pony wall. Lots of storage and hangers. Room had a microwave that was not level and a fridge that stayed in the low 40s - not super cold. If you like your milk ice cold in the morning (or a cold glass of wine in the evening) this wasn't going to do it. Some of TV stations were snowy. Free in room WiFi worked great. Pool was cloudy and appeared to have a film of something on top. No one there was particularly glad to see us although no one was out and out rude. A smile wouldn't have hurt. Main lobby/sitting area is nice and much bigger than you'd anticipate pulling up. Nice selection for breakfast, nice seating area to eat, staffed well. Great location for travelers - right next to I5. This place will do for most travelers. We could have checked out early but didn't.
Genuine Expedia guest review
Response by Phoenix Inn Suites - Albany
Debbie- We appreciate you staying with us. My apologies for the issues you experienced. I'm disappointed that we let you down. I will discuss your review with my staff so we ensure these aren't problems going forward. We're confident that we can provide you a better experience next time. I hope you will return. Dave Pappas General Manager
Other trip Aug 8, 2014
Debbie
US
3.0 / 5Good
"It's ok for the cash"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
It's clean . Horrible 1990 couch in room . You get what you pay for. 1 night is fine.
Genuine Expedia guest review
Response by Phoenix Inn Suites - Albany
We appreciate you staying with us. Thanks for the review. I'm sorry we didn't provide you with a more impressive stay. We're excited about our upcoming renovation that will update our property significantly. Hope you will return to see our new look. We would treasure the opportunity to make it up to you with a 5-star experience next time. Dave Pappas General Manager
Other trip Aug 7, 2014
D
US
4.0 / 5Excellent
"Fantastic hotel! Unfortunate neighbors."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
I was quite impressed with this hotel. I noticed that the management had reviewed and responded to almost every comment on the website reviewing the hotel, which communicated to me that they are TRULY interested in providing excellent service to their customers. The receptionist was very friendly and was always able to quickly help us with any needs or questions we had. The room was spacious and clean, and the pool (open until 11pm!) was a nice way to relax after a long day of driving. The fact that you can get food delivered from the restaurant across the street 24/7 was a big bonus, too. There was a slight glitch which caused our room keys to stop working one morning, so (not thinking about it) I asked the lady cleaning a room a few doors down if she would open our room for us so we could get our things and check out. She was very kind and apologetic but insisted that she could not because she had no way of knowing it was even our room! Far from being offended, I was actually quite pleased, knowing that security was a real priority for the staff. The one negative that I would have to say, though I understand that it is of no fault of the hotel's, is that it shares a parking lot with an "Adult Store." I didn't have any children with me on my trip, and this didn't cause any uncomfortable situations on my visit, but I'm not sure I would be at ease bringing a family with kids here because of the proximity to that establishment.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Jennifer- Thank you for staying with us. It's wonderful to hear about your experience. We appreciate the nice review. You're exactly right in that providing excellent service is our primary focus, along with having extremely clean rooms. As you witnessed, having a very secure hotel is at core of everything we do. It's unfortuante about our neighbors, however I can assure you we've never had any problems. We're truly a family friendly hotel. Hope you will return. We look forward to welcoming you back! Dave Pappas General Manager
2 night trip Aug 1, 2014
Jennifer N.
US
5.0 / 5Outstanding
"Perfect room ending a long road trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was our last hotel stay after a week long road trip. A family member mentioned this brand and once I read reviews and saw price point, it was booked. It met all expectations in cleanliness. Perfect location of I5. Definitely recommend.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Naomi- Thank you for staying with us. I'm glad you had a great experience and felt it was of good value. It was nice to have you in from Tennessee. I personally lived there for almost ten years. We appreciate the excellent review. We hope you will return in the future. Dave Pappas General Manager
1 night trip Jul 31, 2014
Naomi Conner
US
3.0 / 5Good
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The room kind of smelled like cigs at least the pillows in the bed did. But over all it was, an ok place to stay. Just don't eat at the Denny's across the way we were serviced uncooked chicken .
Genuine Expedia guest review
Response by Phoenix Inn Suites - Albany
William- We appreciate you staying with. I'm disappointed to hear that your room had this type of odor. My sincere apologies that we let you down. I will discuss this with our housekeeping staff to determine what might have happened. We consistently rate very high in the overall cleanliness of our rooms. I hope you will give us another opportunity to make it up to you in the future. Also, I will alert Denny's about your experience. Dave Pappas General Manager
Other trip Aug 3, 2014
William
US
5.0 / 5Outstanding
"This Hotel is focused on Customer service!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I normally don't write reviews, but I had to in this case. I was very impressed with Kassy at the front desk, but the entire staff was very professional. I had surgery at a nearby hospital. We needed a place for my wife to stay. When the surgery got moved up a day, Phoenix Inn quickly moved up our reservation. When checking in, Kassy noticed our room was right above their convention center. The group that had it reserved were known to hold their conventions late into the night. Kassy arranged another room for us so we would not have to deal with the noise. My surgery ended up causing us to stay an exra day. Again, the staff made arrangements for my wife to stay at the rate of the previous 3 nights. The room was a single king one and was wonderful. We used the pool and found everything in top notch shape. All in all, we were very happy. When we come up to Albany for my 6 month and yearly checkup, we will use Phoenix Inn once again!
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Mike & Joyce- Thank you for staying with us. It's so great to hear about your experience. We appreciate the excellent review. I'm glad you found our customer service to be good. As a staff, we focus on this tremendously. Kassy is truly a wonderful asset to this team. We look forward to welcoming you back in the future. Dave Pappas General Manager
3 night trip Jul 21, 2014
Mike & Joyce
US
4.0 / 5Excellent
"Easy access to a clean and comfortable room"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We just spent a quick overnighter and did not check out any of the xtras besides the complimentary breakfast but it was all good, including the price.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Marcella- We appreciate you staying with us. Thanks for the review. I'm glad to hear about your experience. Hope you will return in the future. Dave Pappas General Manager
1 night trip Jul 17, 2014
Marcella
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
huge rooms! Great value in my opinion compared to hotels in the area.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Jay- It was great to have you with us! I'm glad you enjoyed the size of our rooms and found the hotel to be a great value. Hope you will return. Dave Pappas General Manger
1 night trip Jul 17, 2014
jay
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Minimum 50 characters Minimum 50 characters Minimum 50 characters
Genuine Expedia guest review
Response by Phoenix Inn Suites - Albany
We appreciate you staying with us. Thank you for the 5-star review. Hope you will come back and visit us in the future. Dave Pappas General Manager
Other trip Jul 19, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel, central to a lot of places."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
Very friendly staff. Clean hotel w large rooms. Only one elevator and it's not the fastest. Proximity to lots of places, lakes, universities, freeway, downtown. Ignore the adult book store out front. Nice having security of state police station across the street. Anyway, if you're traveling. Nice place to stay. Nice indoor pool and spa. Breakfast was a little more continental then regular hot breakfast.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Thanks for staying with us. We appreciate the review. It was great to have you here while visiting the area. Glad you had a nice experience. When you're in the area again, we look forward to welcoming you back! Dave Pappas General Manager
2 night trip with friends Jul 11, 2014
Traveling Waterpolo team
US
4.0 / 5Excellent
"Spacious room!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Really liked the motel. A little dated, but otherwise very nice! Loved the spacious rooms! Service was very good. Seemed very clean.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Thank you for staying with us. Glad to hear you loved the spacious rooms. Providing excellent service and a clean room is definitely our mission. We're excited about our upcoming renovation that will update the hotel tremendously. We look forward to having you back to experience it. Dave Pappas General Manager
1 night trip Jul 11, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel for a great price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We love the Phoenix Inn Suites experience and have stayed in several over the past few years. Our expectation is high and this one did not disappoint. The room was incredibly comfortable and clean. The staff was friendly and accommodating. The breakfast buffet was good - a step above the continental breakfast that some places offer as it had eggs, pastries to include bagels, the waffle maker that children seem to love but I can't get right ever, several cold cereal options and juices/coffee. We love the fruit infused water that's right by the entry way - after a hot day it's so refreshing. It's the little touches that make this a destination for us in the future.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Marena- Thank you for staying with us. We appreciate the excellent review. What a wonderful testimony! I'm glad you enjoyed your experience. We look forward to welcoming you back next time. Dave Pappas General Manager
2 night trip Jul 11, 2014
Marena
US
3.0 / 5Good
"Asked for non-smoking, got smoking room."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
Asked for a non-smoking room but was given a smoking room and was told there was nothing else available. Was right on freeway but surprisingly quite with window closed.
Genuine Expedia guest review
Response by Phoenix Inn Suites - Albany
Thanks for staying with us. My sincere apology that you were given a smoking room. We try to accommodate all of our guests with their desired room preference. We hope you will give us another opportunity to make it up to you in the future. Dave Pappas General Manager
Other trip Jul 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Very nice clean hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was fine except the beds have an extra pillow top on them making them very soft. You sink in about 3". Not my style but may be others.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Thanks for staying with us. We appreciate the excellent rating along with the feedback. We hope to have you back sometime. Dave Pappas General Manager
3 night trip Jul 10, 2014
A Traveler
US
3.0 / 5Good
"HOT HALLWAYS,DIRTY WALLS AND CEILINGS."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
OVERPRICED ROOMS FOR AGE AND WEAR OF HOTEL. I STAYED AT A WESTIN INN IN ATLANTA, GA THE WEEK BEFORE, FOR SAME ROOM SIZE AND CLEAN NEW ROOMS AND HALLWAYS. WE LEFT EARLY AT 6:00 AM. ONLY COFFEE, NO JUICE OR FOOD.
Genuine Expedia guest review
Response by Phoenix Inn Suites - Albany
Mark- We appreciate you staying with us. Thanks for the review. We always strive to provide our guests with a great experience. My sincere apologies for letting you down. We will be renovating the property soon to update the hotel with a new look. I'm sorry that your departure was prior to our breakfast hours. When we're aware of this, we can arrange for some of our food items to be available and the juice machine to be turned on early. I hope you will return and allow us another opportunity to win back your confidence in us Dave Pappas General Manager
Other trip Jul 13, 2014
MARK
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The room was great, but the breakfast was not very good. The waffles were tasteless and the irons cooked too long.The selection was the same everyday.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Suzie- Thank you for staying with us. We appreciate the review. Glad you had a great experience with the room. I'm sorry we let you down with the breakfast. I'll discuss this with the staff so we make the necessary changes with the waffles and food selection to ensure we're always offering a quality breakfast everyone daily. Dave Pappas General Manager
1 night family trip Jun 24, 2014
Suzie
US
4.0 / 5Excellent
"Clean and comfortable"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I stay there several times a year. Always clean and comfortable. Nice breakfast in the morning.
Genuine Expedia guest review
Response by Phoenix Inn Suites - Albany
Stacy- Thank you for staying with us. We appreciate the loyalty. Glad you had another good experience. It's nice to hear you enjoyed the breakfast. Look forward to having you back. Dave Pappas General Manager
Other trip Jun 23, 2014
Stacy
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
would stay there again
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Sue- We appreciate you staying with us. Thanks for the 5 star rating. It sounds like you had a great experience. We hope your travels bring you back our way in the future. Dave Pappas General Manager
1 night trip Jun 15, 2014
Sue
US
5.0 / 5Outstanding
"Much better than expected!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautifully redone rooms, quiet (no freeway noise) and excellent, accommodating staff.
Genuine Expedia guest review
Response by Phoenix Inn Suites - Albany
Thank you for staying with us. We appreciate the wonderful review. I'm glad you had a great experience!. We look forward to having you back. Dave Pappas General Manager
Other trip Jun 20, 2014
A Traveler
US
4.0 / 5Excellent
"Noisy stay!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Overall the hotel was fine. However, avoid room 206!!! We had the displeasure of being in room 206. It is directly above the guest washer/dryer. It seems that many guests like to do their laundry very late at night. The spin cycle on the washer rattles everything in the room, very noisily!!! Also, it was in a corner that had a parking lot across from it that a semi truck parked in and ran his rig all night as well. If you are a light sleeper, do not stay in this room.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Thank you for staying with us. My apologies for your experience with the noise. We will look into this further and determine if there is a way to minimize the impact to that room when the washer & dryer is in use. We would be glad to reserve a quieter room for you facing the inside on your next visit. Hope you will visit us again. Dave Pappas General Manager
1 night trip Jun 16, 2014
A Traveler
US
3.0 / 5Good
"Albany, OR"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
It was OK. I really disliked the fact that there is an Adult Store extremely close to the hotel, which seemed to be doing a brisk business. It just made one wonder if there was a relationship between both businesses. Once inside, it appeared OK. The room we had was large, comfortable and relatively quiet. There was a barking dog next door. I called the front desk and they took care of the problem - we had a quiet night.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
We appreciate you staying with us. Although we're close to an Adult Store, I can assure you there is no relationship between the two businesses. I'm glad you enjoyed our spacious rooms and had a quiet night. We hope you will return and give us the opportunity to improve on the 3 star rating. Thank you. Dave Pappas General Manager
1 night business trip Jun 12, 2014
A Traveler
US
3.0 / 5Good
"Location was too far from Oregon state university."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
When checking in there was only one person on the front desk and there was a long wait to check in. Breakfast Buffett did not have enough food. Eggs were cold and half frozen. Not enough food for the amount of people limiting people's choices of food. No juice either.
Genuine Expedia guest review
Response by Phoenix Inn Suites - Albany
Thank you for staying with us. My sincere apologies for your experience. I'm sorry to hear you found the location further to Oregon State than you expected. We typically get good reviews for our breakfast, so we really let you down. I will discuss this with the staff to ensure we don't let this happen again. I hope you will give us the opportunity to win back your confidence in us. Dave Pappas General Manager
Other trip Jun 14, 2014
retired vet
US
4.0 / 5Excellent
"Suited Our Needs"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
This hotel worked well for our needs. It is pet friendly, overs a decent amount of space, and had a good breakfast. We had stayed at another Phoenix Inn the night before that was rougher around the edges. We were pleased that this hotel was in better condition and not too loud.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Thank you for staying with us. I'm glad to hear you were pleased with your experience. We appreciate the nice review. Look forward to having you back in the future. Dave Pappas General Manager
2 night trip Jun 6, 2014
A Traveler
US
4.0 / 5Excellent
"Happy with Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
This hotel/motel is right off the highway but inside I wasn't bothered by the highway noise. I've stayed here previously when I visit my son and his family. The rooms are spacious, a little dated but clean and the sink area is very large with room for more than one person. Even though I was by myself I appreciate spreading out all my cosmetics. The iron has a coffee maker and mini fridge and there is an area with desk, couch and counter. The indoor pool is nice for children and families. Free wi-fi is appreciated. The breakfast is not very good but it is free. There is a Denny's across the street if you need more to eat. The best thing about my room was the quality of the bed, sheets and pillows. I tried to find a tag on the sheets because I'd like to buy some for my home but couldn't find a tag. This was the best part of my stay - no small thing to get a good night's sleep.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Leslie Bonner- Thank you for staying with us. We appreciate the review. It sounds like you had a good experience. Our guests comment frequently how comfortable the beds are. I'm sorry we let you down with the breakfast. I will certainly discuss this with the staff to ensure we're always providing a quality breakfast everyday. We're excited about our upcoming renovation that will greatly enhance the hotel with a new updated look. I hope you will be back to experience this! Dave Pappas General Manager
3 night trip Jun 5, 2014
Leslie Bonner
US
4.0 / 5Excellent
"Nice hotel. Easy access to restaurants."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice but short stay. Clean, descent breakfast and good freeway access. Restaurants nearby.
Genuine Expedia guest review
Other trip Jun 8, 2014
Lorrie S.
US
3.0 / 5Good
"close to I-5"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
The hotel was noisy. The breakfast was cold.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Vicki- Thank you for staying with us. My apologies for your experience. We would love to have the opportunity to win back your confidence in us. We do have rooms that are quieter facing the inside away from the freeway. I'm sorry the breakfast was cold. I will discuss this with the staff to determine what happened and prevent it from occurring again going forward. Dave Pappas General Manager
1 night trip Jun 3, 2014
vicki
US
4.0 / 5Excellent
"A pleasant surprise"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel has a big presence on the interstate, so much so that we wondered if it really would be ok. I can honestly say that the hotel was great. The rooms were large and very comfortable. The breakfast was the standard offerings but was well stocked and not too busy. The rooms were really clean and the beds were comfortable. We were impressed.
Genuine Expedia guest review
Response by Phoenix Inn Suites - Albany
Carolyn- Thank you for staying with us. We appreciate the review. I'm delighted that you came away impressed with your experience. It's nice to hear you enjoyed many offerings at the hotel. I hope you will return next time you're in the area. Dave Pappas General Manager
Other trip Jun 1, 2014
Carolyn
US
4.0 / 5Excellent
"Nice room"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Overall good room but staff service lacking. Close to the freeway. Breakfast was ok
Genuine Expedia guest review
Response by Phoenix Inn Suites - Albany
Raffi- Thank you for staying with us. I'm glad you enjoyed the room. It's disappointing to hear that our staff service let you down. We're always looking for ways to improve our breakfast. We appreciate your feedback. I hope you will return again. We do have quieter rooms facing the inside for your next visit. Dave Pappas General Manager
Other trip Jun 1, 2014
Raffi
US
5.0 / 5Outstanding
"Traveling w/my mom"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The accommodations were great! The surrounds were quiet. The handicap room was perfectly located. Easy to use for a customer using a walker. Would be good if mom was using a wheelchair too.
Genuine Hotels.com guest review
Response by Phoenix Inn Suites - Albany
Beverly- Thank you for staying with us. I'm glad you found the handicap room to work well for you. We hope to see you again. We appreciate the nice review. Dave Pappas General Manager
5 night family trip May 22, 2014
Beverly
US
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