Renaissance Richardson Hotel - Richardson

This hotel was excellent. We went for a relaxing romantic weekend and couldn't have asked for a better hotel and hotel staff. the room was great, the bed was extremely comfortable and the staff was more than extraordinary. It was right next ot a DART station so that we could easily get into downtown Dallas without having to drive. We can't wait to plan […] another trip to our new favorite hotel Read more

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Have stayed in some very nice Renaissance hotels before. This was probably the worst one I have ever experienced, and I was shocked given the location and reviews. Food was pretty awful and overpriced, and the room was very minimal and crowded. Only upside was friendly staff all the way around from food to management.

I really enjoyed my stay at the Renaissance Hotel. As a frequent business traveler, I found this hotel to be the best for my needs, the staff was professional, the facility is easy to get to and the amenities are nice.

Hotel was clean, price was competitive, staff was polite. BUT room had 2 decaf coffees (no regular), they automatically charged me for parking when I didn't park, and were very confused with the bill at breakfast. I would only stay here again if I absolutely had to.

Sheets on bed had stained spots. A dead bug on one Pillow Only one wash cloth in bathroom Two only facial tissues in room One Coffee packet with the coffee maker Check everything in room before you get settled Otherwise every other thing was quite acceptable We stayed New Years eve and it was quiet and the the stay was very good. Food and service at […] party in the ballroom was excellent. Read more

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If you are heading to the North Dallas area on a weekend, this hotel can't be beat. Unfortunately, the prices go way up to serve the business crowd Sun-Thu. But for just over a bill with breakfast included we couldn't be happier.

This is a dog friendly hotel. The staff treated my Golden Retriever like he was a celebrity. We will definitely stay here again.

This is a very nice hotel and the staff, for the most part, was very helpful. There were no coffee cups in my room though for the in-room coffee maker. That was incredibly annoying but the coffee was undrinkable so I guess they were doing me a favor. The guy who checked me in was rude, but everyone else was nice. I would recommend it. Just go downstairs […] to the cafe for a cup of coffee instead of making it in your room. Read more

The Hotel looks and feels new. The rooms are clean as is the hotel itself. It provides for a great no nonesense stay. Staff were nice and attentive. The only thing lacking is a little warmth. Not a romantic get away. But a very good room for a reasonable price.

Absolutely loved the hotel. Beautiful! Nice workout room and pool. But room didn't have good lighting or mirror for putting on makeup. Will have to bring my own makeup mirror next time. Also room just had cups, towels, etc. for one person. Had to ask for more of everything. Noisy at night. Lots of people w/ loud TV next to us, and the hotel was empty. […] Couldn't understand why they put someone right next to us... Read more

The hotel is very nice. We stayed in a suite which was very comfortable and clean. For the price you can't beat it.

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I really love the hotel and the location and the ambiance of the hotel. I was there for two nights.. The staff was friendly.. But there were a few technical difficulties 1) When I was checking in, the lady at teh front desk said that the breakfast was included. But teh next day, after I had my breakfast they charged me for it..When asked they said it […] was not included as booked thru expedia...which I clearly dont understand.. 2) Internet is supposed to be free in the lobby, but it kept asking for my id but the hotel staff made it up to me by letting me use the system in the business center.. 3) For some reason they did not clean my room..When i got back and asked them why it was not cleaned, they dint have an answer.. 4) When I called before I came to the hotel they said they can take care of the super shuttle while going from the hotel to the airport..So the day I was to leave I called them to request a super shuttle. The lady said she will do it..when i got back after taking care of my business and asked them if the suttle will be on time, they said they cannot call for a super shuttle as they would need credit card details for that..So last minute I had to take their town car to the airport which was kind of out of my planned budget.. But I guess these were just technical difficulties, mistakes that can easily be avoided if they were a little more cautious but the staff was extremely friendly and professional and took care of any problems immediately..which made up to...welll.. everything.. All in all I loved the hotel and particularly the ambiance.. But dont expect a great view because of where the building is located, it's impossible to have a great view..My room was facing the highway.. Read more

We were attending the bridge conference and were extremely pleased with the hotel, its staff and eating facilities. Had a wonderful time, as we did last year.

Very good front desk personnel. Great view from 9th floor.

Stayed a couple of nights and was pleased. Comfortable bed, friendly staff, would stay there again.

The room was extremely hot in the mornings!

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Monday~Friday morning buffet is good, Saturday/Sunday no buffet, , Since we bought the hotel room/breakfast together, the cook and waitors were not motivated to take orders. It took more than 40 minutes to get my omlet out and being charged 2 items extra that I did not order to create a bill with a 20% tips on the bill. Nice hotel, but the restaurant […] is really bad. Read more

I had planned a nice little in-town "stay-cation" but now I wish I had just stayed at home or at another hotel. The first thing was the cable service was partially out. The only local channel available was the PBS station. Then I found out that internet service is NOT included in the room rate - fourteen dollars per day. (It is at Motel 6 for a much […] lower nightly rate!) There were some cable channels but anything good (like USA) was an extra charge of five dollars per show!! Fortunately, when I complained about the cable being out, they did remove the charge for internet service. There was a church retreat or something going on that weekend and around 10 pm a handful of people started singing (in Spanish) in the atrium area which was open to all floors of the hotel. I was on the 10th floor & it sounded like they were right outside my door. When I called the concierge to complain he said they "didn't expect it to run past midnight". I could only respond with stunned silence. He then said he could ask them to stop if I wanted. (I have to ask?????) In addition, the children of the retreat group were not supervised at all. If I wanted to stay at a hotel that tolerated this kind of behavior, I could have saved a lot of money at Motel 6! Read more

Great hotel and service. The only negatives were having to pay for parking and wifi.

Nice location at the North edge of town. Rooms could have used a Microwave & small fridge. Breakfast cost $17.

Double charged my credit card - have not fixed it yet... room was not as advertised - never cleaned the room

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...from the valet,to the front desk(s),first class down-to-earth people with a"can we help you?" attitude!!....will book again next year!,thnx again!

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can't control room temp. put at on 65 don't cool room

A girls' weekend out - hotel staff was very accommodating. Our room rate included a full breakfast-good food and excellent dining room staff. Pool and hot tub were clean and pleasant to visit. Location right next to the DART and many restaurants and shops along the line. I would definitely recommend this hotel to anyone visiting Richardson, Texas.

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I have come to expect a lot from Renaissance Hotels and over all this one lives up to the reputation. Room service was timely. The employees were friendly and the hotel was clean. My only issue was with housekeeping. They did not get to my room to clean it until after 4:30PM. By that time I had already returned from my conference. When they saw me in […] the room they rushed to clean the bathroom, but did not remake the bed and left without a word. I didn't realize they were gone until I heard to suite door close. Read more

We have stayed at this hotel several times. We have always liked it. However, this time was different. I realize they were busy this particular weekend, but it literally took thirty minutes for a valet to approach us for parking, the room service seemed to take just as long. Most importantly, there was a noise that sounded like water running in the […] walls. It was loud and all night long. Also, every time the air conditioning shut off it sounded like someone hit it with a hammer. It startled us everytime, about every 20 - 30 minutes all night long. This was the worse nights sleep we have had in recent memory, making the long drive back that much more uncomfortable the next day. Lastly, the desk staff seemed to be short and unattentive like they had better things to do. Not cool. I'm sure that will be our last stay there. Read more

Great hotel. Very good condition of rooms. Good attentive helpful staff. Gym was great. Pool/Sauna looked good - but did not use. Very easy to get in and out from the highway. Strongly recommend. Will stay here if we go back to Dallas. There was one problem with the breakfast billing. The Hotels.com reservation had indicated breakfast was included, […] but the hotel refused to honor it initially. The issue was resolved satisafctorily at check out. Read more

When I complained about the "King Executive" room I prepaid not being available, the clerk offered to "upgrade" me to a regular room on the Club Floor. I accepted but could not find any extra value. The Club Lounge was empty the entire stay, there were not enough towels, there was no bathrobe nor was there the promised "teddy bear". Walls between rooms […] were thin. The restaurant was a mediocre buffet. A three star experience at best. Read more

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I would first like to state that I would stay at this hotel again and again. This could easily rank as a 5 star rating but it fell short in a number of errors related to staff and maintenance. 1. There was an extremely loud "clunk" everytime the HVAC would shut down. Didn't not wake us up at night but certainly startled us a couple of times. 2. The […] valet parking was next to non-existent. What was supposed to be 24 hour service was shut down every night after 11 PM. We were "allowed" to park our car ourselves out front. Very disappointed in this. 3. The cost for the breaksfast menu is starts at around $18-22 per person for coffee and basic entree (eggs). This is senseless because IHOP is right across the highway. There restaurant seemed like wasted space and there was hardly anyone in there. I would say that I really liked the idea of convenience. It is a positive to have a Starbucks, food and drink right downstairs. 4. As a comparitive...they have a nice little bar/lounge downstairs with pretty reasonable drink prices. The service was good and very friendly: Suzzette, Jeni, and Adriana. 5. The Dallas metro rail runs right outside of the hotel. My wife and I were interested in trying it out but the front desk had no information nor schedules. Odd. Beautifully decorated in the lobby. It is riddled with Dale Chihuly glass sculptures of which I am a fan. And I repeat...this could be one of my favorite hotels "period"...with a few minor adjustments and adding some staff. I will stay there again...probably within the next few months. So I'll get back to you. Read more

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I had a problem with my room keys at check-in. After the third time getting keys and trying the clerk upgraded us to a Suite. The keys worked and the room was exceptional. I have my own business and I appreciate it when employees take it upon themselves to compensate for short-comings on the spot. I felt it was a very good response by the staff to a […] frustrating situation. Many hotels just say "sorry - oh well" but don't compensate you in any way. Thank you Renaissance and I will be back. Read more

Hotel was awesome. Very friendly staff, awesome heated pool and jacuzzi. state of art fitness center. Staff provided me with everything I needed during my stay. Staff went above and beyond to make us fill very important and comfortable. from the free bottle of water at check in the to the nice room service delivery pool side. I would recommend this […] hotel to anyone for buisness or pleasure, you will truely enjoy your stay here. I will come back next time if im in the area. Also couldnt beleive the rate i got. Awesome prices, awesome staff, and great ammenities. Also free wi fi. there is a $9 parking fee per day and you can go in and out as you please useing your hotel room key. valet is $14. Also loved the glass elevator with the views, it reminded me alot of the hyatt regiency inside, but with way better ammenities. Read more

I surprised my wife with a first class weekend in Dallas for New Years. The hotel contributed greatly to the romance of the weekend. The room was very nice and clean, the bed was comfortable and the pillows were nice to sleep on. We paid for breakfast with the room reservations, but didn't get up in time to use them either day we were there. Parking […] was free, contrary to what some of the other reviewers have posted. We just used our room key to enter and exit the parking garage, which was right across the street. We didn't pay the nightly charge for the valet parking. The restaurant was nice for lunch, and the hotel staff that we met throughout our stay were polite, pleasant, and helpful. We had tickets to an event at the Eisemann Theater, which was conveniently right across the road, and then back to the hotel and to the DART train station right outside the door for a pleasant ride into Dallas for the huge outdoor celebration at the American Airlines Center. Throughout the rest of the weekend, the hotel served as a convenient starting and ending point for our excursions throughout the area. I highly recommend this hotel for anyone who wants a great hotel at a reasonable price, that is convenient to downtown without having to deal with the traffic of the Dallas freeways. We would definitely stay there again! Thank you for helping me give my wife a very special weekend! Read more

When we checked in, we asked for a King with a fold-out couch (we had reserved 2 Queens). Because the hotel was in an off week, the desk hostess gave us the better accommodation. At first she said it would cost more, but then said that she wanted our experience to be a positive one with them and - I assume because there were so few people on the hotel […] - she gave it to us for the same low Hotels.com rate. It was a nice thing to hear her say. Aside from having to ask for the bedding for the fold-out and having to ask housekeeping every day for extra towels (we figured they'd know we needed them for our stay not just on the first day), this place is outstanding. We came here to stay over the holidays last year and had such a pleasant experience that we stayed there again this year. The staff is incredibly friendly and helpful, they have a selection of children's books (which was nice considering that this hotel primarily serves business and convention travelers more than vacationing families), it's kept very clean, the pool and hot tub are indoors (very few other hotels of its size and rating in the area have only outdoor pools), and it's right at a train/light rail stop if you want to hop on and head downtown without the car. The rooms are clean and up-to-date and you can tell it's very well managed. It's now become our place to stay in Dallas with two excellent experiences. Oh! And one more thing: They in now way treated us any differently because of our Hotels.com discounted rate. We were treated as guests no different from any other. Read more

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The only con is that the room we stayed in doesn't have a vent in the bathroom. Also no overhead light in center of room, lighting was just from lamps on nightstand and desk.