The night staff lady was rude, will not be staying againGenuine Hotels.com guest review
"The employees were nice."
The pillows were three different sizes like above diagram two of the pillow cases had holes as well as the top sheet. The room and halls smelled of smoke.Genuine Hotels.com guest review
"Its what you pay for"
So i needed a place to crash. The hotels downtown were all booked or over $250 per night. So decided to stay here and avail of taxi service instead and worked out cheaper overall. The cab driver from airport wanted to wait for me to make sure i was in the right place which was funny. So checked in and got on the grungy elevater to my grungy room. Two […] small hand towels was all that was in bathroom. There was no hairdryer no coffee maker but coffee was there. No key for the safe no iron and no phone a clock that was broken and no remote for the tv. In saying all this i did not complain to the desk as would have been to much trouble and it was not of great concern to me. I did not tryout their breakfast in lobby if it exsisted at all There was a nice mexican resturant bar next to it. So when the next cab driver asked me about the place i said its a cheap place for a guy to crash in but do do bring a women or significant other into the place if you want the relationship to last. It served my needs and i had a great time in cleveland. Read moreGenuine Hotels.com guest review
The towels were not clean. They had stains left on them from who knows when. I can't believe they actually put them back inside the room. There was no number on the room door, we had to search for ten minutes to find it due to the numbers missing. They didn't have any soap in the bathrooms and the dryer had old hair inside it. I'll bypass this hotel […] next time. Read moreGenuine Hotels.com guest review
"a great room at a perfect rate"
I really enjoyed staying at America's best. My bed was very comfortable. The room was spotless. There was a microwave and refrigerator in the room. Overall you definitely will enjoy a bug free stay and that is a plus. It was worth the money. I will definitely stay there again.Genuine Hotels.com guest review
Floor was sticky and very few towels, atmosphere was very dingyGenuine Hotels.com guest review
"Place was filthy, bathroom dirty, totally skanky."
I was afraid of bringing home bedbugs. Awful place not worth the bargain.Genuine Expedia guest review
there was no number for our room but we found it. Air blasting (covering a smell??) bath room counter not clean. rest OKGenuine Expedia guest review
"Non-Smoed rooms burnt sheets"
The smoke alarm kept going off alarm in the whole building for several hours. In the bathroom only one light worked and there was no toliet paper. One light worked in the whole room.plus the ceiling was leaking water all night. We were told no other room was available. My wife's shoes and pants got soaking wet and damaged. When we awakened in the morning.we […] told the front desk but we got no response from any of the personal. The place was just nasty. I would like to be paid for damage to our clothes, because of the ceiling leaking onto our things. The front desk clerk said she would let management know. This was a non smoking but yet the bedding had burn holes and the pillows smelled of cigarette smoke. The whole hotel had a foul odor. I would never stay there again or recommend it to an enemy. Read moreGenuine Expedia guest review
"Second Worst in my life"
I've only stayed at one place worse than this one in years of travel. Of the two elevators, only one works and it takes forever; once inside one wonders how old it can be, it was dilapidated. Stepping out into the hallway it just looked seedy and opening the door to my room I was greeted by a single curtain hung at each end but swagging at all spots […] between. The shower curtain was torn and the sheets had several cigarette holes burned in them. When I went down for breakfast, it was pitiful and there was no effort to improve anything - the syrup bottle had a broken lid and dripped syrup everywhere, the waffle maker stuck so much it was unusable and they had no cooking spray to fix it. The milk for cereal sat out unrefrigerated for the duration of several hours. As the milk got warmer by the hour, the coffee got colder since it was not on a brewer. There was hardly anything to recommend this property aside from its exterior which looked reasonably attractive but it was just heavy make up on a hooker. Read moreGenuine Expedia guest review
"Hotel was a little run-down"
The hotel was okay for the price but certainly nothing special. Pool was nice for the kids A lot of the shrubbery outside is overgrown. Modest continental breakfast served. Probably better for business travelers or young adults who are not especially picky.Genuine Expedia guest review
"Too costly for what you get."
I am usual surprised by comments left by users. It always seems like they were looking for a five star experience at a budget (read cheap) hotel. I'm more understanding but in the case of this stay, I have to comment. The room was pretty clean but sparse with the furniture. Hotel was in shabby shape. It states breakfast included. Do not bother. Do not. […] The "breakfast" that these places serve you are usually a joke, but I can get by and find something. This one was dismal. Juice machine did not work. Your choices were coffee (I passed), bagels but no toaster and nothing to put on them, cereal - did not see any milk, and the waffle machine. There was a 2 person table in a 6x8 foot space to eat. Luckily I was the only person there. To improve the experience the janitor/front counter worker decided to mop that area as I "enjoyed" my breakfast (waffle with imitation syrup). As he swabbed back and forth, he even struck my foot with the mop (said nothing). This is just poor when you consider how much the room cost. Not at all worth the stay. Read moreGenuine Hotels.com guest review
Dirty, cig burns in carpet. Low quality towels etc. really needs an improvement. Relocated to another hotel for second weeks stay.Genuine Hotels.com guest review
"Very run down"
The staff was friendly enough. That's about it. The pool was still green (in June), but being cleaned to open in a few days. The breakfast had stale bagels and the orange juice machine didn't work or wasn't pulled in. Did not try the waffles and no milk for the cold cereal, we passed. The room was freshly painted and the bed comfortable. The telephone […] didn't work at all (not even a dial tone), the coffee maker didn't work and there weren't any cups if it had. The dinasour TV didn't have a remote and there was mold around the tub. The walls were very thin and you could hear the people next to you and across the hall (yelling). The key didn't work the second day and rather than reprogram it, the desk clerk just let us in. Read moreGenuine Expedia guest review
"Needed update in order to be in the market"
Stay was ok but I think a little update would make this place better for the price thy expectingGenuine Hotels.com guest review
"You get what you pay for"
Stayed in Cleveland for one night. Went to check out the Casinos in town and just hang out.. The hotels out side is old but acceptable. Easy to get too. Mexican restaurant in front very busy and 10 percent off if you are staying in the hotel . The room was a $60 room. not a 100 to 150 dollar room. Bed comfortable we checked it all out no problems. We […] even do this in Vegas paying more. If you are some one that goes to Vegas you could compare this place to the old side of the Four queens compared to the Golden Nugget. We would go back. Break fast is the hot waffle iron that most places have and cereal bagel coffee and juices. I was happy .If you are a picky pick and old creeps you out do not go. If you want out standing and shiny then dig deep in the Cleveland area and spend the 100 or so bucks. Read moreGenuine Expedia guest review
"Needs a facelift"
Okay to just sleep there, but if I had family with me and was there other than to sleep/shower, I would have moved on.Genuine Expedia guest review
"WORST Hotel stay ever!"
The person at checkin acted as if he had never used a computer. Was wearing stocking hat, unprofessional clothing, couldn't find my reservation, would take my Itinerary #, chose to look thru their email to find it, 20 minutes later I had a room key. Entire atmosphere in lobby was creepy and felt unsafe. In room found 1 towel with 3 holes in it and a […] tub mat. No other towels!!! Cigarette burns in sheets, Room phone broken, did not work to even call front desk. Scared to sleep on bed linens, slept in my clothes on top of my jacket and used my duffel bag as a pillow. Used my cell phone to call in morning for towels. Was told "we don't have any towels to bring you, will see if I can find any" After 35 minutes, was brought 1 bath towel and hand towel and a tub mat. Too late I had already used my pajamas to dry off!!!! Worst stay ever ever ever. I called my credit card company to put a stop on the charge but was told I need to wait until it hits my account. I will be disputing this charge. Read moreGenuine Expedia guest review
"Reservation was lost-cancelled"
Given a room that was not clean pillow case thought had stains was actually just not changed bathroom was not clean soap and shampoo from last customer still in shower was given a different room the hall light by room was out never fixed or replaced while we were there 3days 2nights worst hotel ever stayed atGenuine Expedia guest review
"Very Deceiving Picture"
We only needed a room for one night and made a reservation at the last minute; I guess you get what you pay for. Not impressed at all. The coke machine on our floor made a humming noise all night, luckily for us it was at the other end of the hall. The "continental breakfast" was disappointing also. My husband & I are from here, been out of town for […] an extended stay. We had to come back to the area for a few days & decided to get a room instead because we have people staying at our house. Luckily we only booked it for one night because you can't cancel reservations on Expedia. Read moreGenuine Expedia guest review
We didnt stay there. We cancelled our reservations.Genuine Expedia guest review
Arrival had to call front desk for a few things that should've been already in room. Towels had yellow stains on them. Breakfast food wasn't goodGenuine Expedia guest review
Rooms need attention and is located in a bad districkGenuine Expedia guest review
"hotel was located in the perfect location"
This motel is very old. Blankets had big burn holes in the. The Jacuzzi did nothing but shoot dirt out the jets even after filling and draining several times. we had no HBO, No phone in the room. The coffee pot still had coffee grounds in the pot from prior customers. I am so disgusted and very upset at the money I spent to stay in a room with a Jacuzzi […] that I couldn't use. I let them know how I felt when I left and she told me she would let someone know. WOW!!!!! Read moreGenuine Hotels.com guest review
"Do not stay"
Dirty sheets; one set of towels for 2 adults and one towel had a gaping hole in it. Not much interaction with staff but clerk was pleasant. Absolutely would not recommend this hotel. Will be sure we post our unpleasant stay to our followers to avoid this hotel at all cost.Genuine Expedia guest review
Was a little hard to find, but staff was very friendly and helpful when we got there. Room was cleanGenuine Expedia guest review
"close to home."
The staff was nice check in and out. The hotel pictured was not where we stayed. It was dark and no direction in the parking lot. There were no towels in the room and no WiFi. Spider webs on the ceiling.Genuine Expedia guest review
This hotel stay away from!! This hotel had only a couple working lights in the hallway in the floor I stayed on, the bed sheets was stained(before I slept on them just something I do pull the covers back and look at the sheets) no one came to change them, to the point I had to go get them and some towels because none was in the room!! I was given more […] dirty sheets no towels!! I left the sheets on their desk!! The smellwas like old cigarettes!! The carpet was so so very filthy!! so called sitting area in my so called sitting area in my room(which was not a king suite) was a dirty green chair in the corner! There was no phone in the room if you had to make a call you have to go downstairs use the phone at the desk!! The breakfast was looking as if they went to another hotel and stole they breakfast!! The owners was their and cared not to hear about they hotel, maybe because they already know!! I would never never never stay there again I'll sleep in a car first!! Read moreGenuine Hotels.com guest review
I was greeting with a nice desk clerk, fresh coffee and easy check in. There were construction workers there that were upset about something and used profanity. The room however was not comforting. The heater vent had white dirt in it that blew out when the heater came on. The bathroom had mold growing up the walls. The lights in the hallway were dark. […] The chain latch on the door was broken. I did not feel safe. Read moreGenuine Expedia guest review
"Not worth saving a few bucks"
The only good thing was the desk clerk was very friendly and nice. I just needed a room over night and tried to save a few bucks. Boy did I regret it. This hotel was nasty. My bed linens had burn holes and stains on them and the bed wasn't even made neatly. In the bathroom there was mold growing around were the grab bar attached to the wall. The light […] fixtures were missing bulbs. The elevator was filthy. My room was next to the elevator so I had to listen to it clang and bang all night long. Stay away from this place or you will regret it. Read moreGenuine Hotels.com guest review
I was going to write a scathing report because of the terrible service. But I'll temper it, and just say the experience was bad. Had to wait an hour for a room then the room I get wasn't even ready bed was slept in. I did get another room but wasn't satisfied but I was tired so I sucked it up. If u pay anything over $39 shoot yourselfGenuine Hotels.com guest review
"AVOID AT ALL COST"
I HAVE BEEN TRAVELING (BUSINESS & PLEASURE) FOR MORE THAN 25 YEARS AND THIS HOTEL RATES AMONGST THE WORST THREE !!! - LOCATED IN A BACKYARD - LOBBY AREA DIRTY AND UNSECURE - SMOKING ALLOWED EVERYWHERE IN THE BUILDING - THE ONLY 'PLUS' WAS A HELPFUL 'RECEPTIONIST/ROOM MAID' WHO FOLLOWED UP ON OUR REQUESTS - ROOM KEYS WERE WRONGLY PROGRAMMED (1 INSTEAD […] OF 2 DAYS) SO WE HAD TO GO BACK TO THE RECEPTION LATE AT NIGHT - WAKE-UP CALL NEVER CAME IN ON THE SECOND MORNING (WRONG PROGRAMING) - WE HAD TO 'RUN' FOR TOWELS AND GLASSES (ROOM WAS SET UP FOR ONE GUEST . . . AND WE WERE TWO !!) - WILL NEVER GO BACK THERE AND RECOMMEND THAT THE BANNER MANAGERS INSPECT THIS UNIT CAREFULLY Read moreGenuine Expedia guest review
12/02/14 Sabar3 Falls Church, Virginia
Worst place I have ever paid for. Why: Lost reservation, lied to me about why, rude front desk staff, promised free WIFI in room but none was available, put me in a smoking room, no remote for TV, no writing material, no cup or glasses in the room, mold around the tub, stains on the room rug, meger bathroom amenities, microwave roundtable inoperative, etc.
10/29/14 susande rhode island
Do yourself a favor and stay somewhere else. Check in was at 3. We arrived at 5:45 and we were sent to a room on the second floor that was just starting to be cleaned. After complaining to the manager we were given another room. There was no # on the wall or door to identify the room. The drawers were hanging out of the bureau, the chain lock on the door was broken off, there was no remote for the tv. I would not stay here again if they gave me the room for free!
"This is where the locals go to hook up with call girls"
10/01/14 Eric C Indianapolis
I was forced to stay here at this hotel for two weeks as the company I work for thought my last hotel was too expensive. I read the reviews on trip advisor and was truly shocked at what I read. I asked to see a room before I checked in they desk clerk agreed as it was a female I wasn't real worried about what another review said and she let me go by myself to the room. The room was not the worst I have seen but very close the rest of the hotel is very dirty the pool was green and it wasn't saint patty's day. Towels are an issue need to asked for some in most rooms price was low (you get what you pay for.) It is how ever close to several places to eat most of them good with Harry's steak house being the closest and best I tried I was here for two weeks so I tried most all of them it seams to be undergoing some remodeling so I hope it gets better but I won't hold my breath.
"Almost ruined our weekend away."
My husband is currently home on leave, as he just got back from deployment in Kuwait. I had a super nice and romatic weekend away planned for us. I reserved our room at this hotel three weeks in advance. Our room, 414, was one I was definitely looking forward to. It came with a jacuzzi and, on the internet, seemed to be just the type of room I had been looking for- at a fairly decent price. Through these reviews, I've seen a couple people stating that this is what you get for a 1.5 star rated hotel. Actually, this hotel does not even deserve 0.5 stars, as it needs to be shut down immediately. When we arrived, we felt uneasy right off the bat. There were stray cats and raccoons all over the parking lot. Empty bottles, cups, and various other garbage lined all the curbing. The pool advertised online looks extremely nice and clean. Don't get your hopes up. Talk about and algae-infested pool, this thing was so dark green it pretty much looked black. Not to mention it's barely big enough for four people to swim in. There's no signs out front that say entrance or welcome- just a couple doors with poorly-lit walkways. Well, we managed to find our way into the main lobby- if that's what you would call it. It smelt musty and smokey and just plain nasty. There were people hanging out and lounging in there, wearing uniforms from the Mexican restaurant that takes up half the hotel's parking lot. There was a fish tank to the left of the front desk that looked like it hadn't been cleaned in weeks. The linens were being semi-organized by getting thrown onto a dirty old cart. The front desk clerk took forever to greet us. When she finally did, she was very unfriendly and not very personable. I asked about a military discount but she quickly shot that down. As I said, I booked our room three weeks in advance, well guess what? They had no idea I was even coming. Nothing in their system showed anything about my booking and they were uninterested in seeing my proof of purchase. Finally, after about 25 minutes of waiting, they booked us as a walk-in. Another staff member hurried up to the room to "make sure it was ready". We went up right after her- she was no where to be found. That jacuzzi I was so excited for? It had hair in it. The curtains were falling off the wall. The bed linens looked like they hadn't been washed in months. The floor throughout the entire hotel looked like they've never been vacuumed. A lot of reviews say the towels and wash cloths looked like they have been used, but we didn't even stay in the room long enough to check that far. We were appalled. We grabbed all our things (which I regret even setting them down) and hurried downstairs to get our money back. We expressed our concerns to the front desk clerk and asked for a refund. She didn't say one word and just grabbed the credit card out of my husbands hand. She was not happy with us- but by goodness what does she expect?! Needless to say, we travelled about 15 minutes away to a Double Tree by Hilton and we are extremely satisfied with everything it has to offer. People were saying "you get what you paid for" on here but I'd like everyone to know that I paid $274 for two nights at Americas Best and I'm getting two nights for $288 at this Hilton. For $14 more, you'd be amazed at the difference. DO NOT STAY AT AMERICANS BEST INN AND SUITES ON BRECKSVILLE ROAD IN INDEPENDENCE OHIO!!!!!!!!!!
"The worst hotel"
This hotel is dirty the house keepers don't do a good job and the management suck. This hotel is ran by Gopi she is the mgr. This place should be shut down I stayed there a few mths ago for a week. The activities ran in this hotel is shameful drug trafficking, females renting rooms selling sex, immigrants living there with no green card, cats running around, it took 30 mins. To get clean towels from the worker. Just awful don't stay here ever.
This hotel was digusting. The only good thing about this place was the staff who were helpful. Hotel was filthy and they did not even have sufficient linen for the rooms. Also the elevator worked occadionally.
"Do Not Stay Here"
08/07/14 John M Annandale, Virginia
My wife and I stayed at this facility for one night (two weeks ago). The second worst hotel I have ever seen (the worst being a Days Inn in Durham, NC...owned I think by the same hotel group)--and I have stayed in hotels around the world...everything from top line to budge hotels. I will review the hotel as we drove up. The parking lot was trashed and poorly lit. The pool (which IS LISTED as an amenity on the hotel's website) was covered in green algae. The reception area was dank and musty (but the clerk was friendly). The elevator barely functioned and the carpet was nasty....the elevator smelled terribly. The hallways smelled of smoke and the carpet was awful. Our room was simply horrible. It smelled like an old tennis shoe. The carpets were stained. The AC register had what looked like food particles in it. The bedding was barely made....the bedding was old and disgusting. We used our own blanket and pillows from our car. The walls had some kind of stains on them. The bathroom....well.....oh my. The towels were STAINED and we could not tell if they had been cleaned or not. The walls were stained and the caulk over caulk over caulk in the bathtub was mildewed, stained, and falling out of the cracks. In a word, disgusting. For the price, we did not expect much...except a clean room. They failed. I cannot see how this place passes any inspections. The staff tried (as opposed to the manager at the Durham Days Inn that was rude and did nothing) but it appears that this place is being run into the ground. DO NOT STAY HERE. It is simply awful in every way.
"Do NOT Stay Here!!!"
07/08/14 Tara M Salisbury, Maryland
My husband and I booked a night here to stay then visit the Rock and Roll Hall of Fame the next morning. The hotel was cheap so I wasn't expecting much. I told my husband before we got there not to expect anything spectacular because it was only 1.5 stars and it was cheap, but it should be suitable for 6 hours of sleep. I thought that all the reviews I was reading were just people being ridiculous. We were about to find out how right they all were! The hotel is very small and the parking lot is small as well, which isn't a huge deal. The lobby of the hotel wasn't too bad, but the TV in there was so loud you couldn't hear yourself think. We checked in and went up to our room. We checked for bed bugs, which we do at every hotel after I got bed bugs at a HILTON. There was no fitted sheet on the bed. We checked the sheets to make sure they were clean, they were not. The pillows had what looked like dried blood on them, there was a dead fly in the sheets, and the sheets were stained as well. We called the guy at the front desks and asked for some clean sheets. We figured this was a reasonable request. He comes up to the room, which no sheets, and says, "So the sheets aren't clean enough for you. Let me see." He then walks into the room and we show him what we were talking about. He goes, "No, these sheets are clean, they are just not clean enough for you." I couldn't believe what I was hearing. My husband then told him that they did not look clean. He said that the sheets were cleaned every day and that "this is a 1.5 star hotel, if you want something nicer I'll give you a refund and you can go stay at a four star hotel, we are just a 1.5 star hotel, this is what you get at a 1.5 star hotel. These sheets are clean, they're just not up to your standards." I then asked if we could just please get clean sheets, we could put them on ourselves. He told us no. Needless to say, we left that hotel. I can't believe the hotel owner thinks it is okay to put dirty sheets on a bed and the customer service was horrible! Never again.
"terrible, terrible, terrible"
05/30/14 Richard S
This was the worst place every that I will not even give it the lowest rating. We arrived at approximately 5pm and our room was not even cleaned. Door was standing open and beds not made. Maid mad our beds quickly with what looked like dirty, used sheets. That was all that she did. There werentowels in the bathroom but also looked like they were used and then folded up again...very stained, or something. Coffee pot had half a pot of coffee left in it from someone before us. Toilet paper was almost gone with no other rolls in bathroom. Electrical outlets don't work properly. Plugged phone in over night and was not charged in the morning due to loose plugs. Curtains falling down. Continential breakfast...what a joke. Coffee so strong you could've sliced it with a knife, no juice in machine. Our keys were only programmed for 1 night and had reservations for two nights. We had the do not disturb sign out so the maid didn't go in the room while we were gone, but to our surprise someone was in the room while we were gone...things were moved and towels were missing. Swimming pool was green. Will advise folks not to stay here. It was like a druggie motel. They had excuses for everything that we complained about.
"Like staying at a dungeon"
05/28/14 PhishVT Chicago, Illinois
I wasn't expecting too much for the price. Just a clean room. My 7 hour stay from midnight to 7a.m (couldn't wait to leave!!!!) revealed the following....Dark hallway due to broken ceiling fixtures, two lights out in my room, broken tv, broken remote, only one hand towel in bathroom (took until next morning to get just one bath towel for two of us), broken clock, dirty carpet, pubic hair found on sheets, disgusting breakfast room with almost nothing you would eat. Furthermore, I had a prepaid reservation, but the night clerk still insisted in charging me again (disputed charge w/ credit card co.). The drivers license scanner was broken, so they took a photocopy of my license and said that state law required them to keep it for a year, even though an electronis copy would have been far more secure. The exterior photo that Americas Best puts on their website has been photoshopped to hide the poor condition of the parking lot and to erase other obvious signs of exterior deferred maintenance. If you stay here, at any price, it is your own fault.
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