Hotel was nice, but hard to find because map in hotels.com placed it totally wrong. Hotel lobby was situated on 7th floor which was hard to find at first. Expensive shopping mall is downstairs, subway stop in front of the shopping mall entrance and both subway lines in walking distance. Nice and clean room even that there is wall to wall carpet.Genuine Hotels.com guest review
Response by Jin Jiang Pacific Hotel Shanghai Dear Spe, Thanks for taking time to share your valuable feed backs on Hotels.com following your stay at Pacific Hotel, Shanghai. We appreciate your your compliments on our prime location and retro decor. However, in fact, the lobby is situated at second floor, not 7th floor. Your reasonable concern regard the location on Hotels.com has been well noted and we will cooperate with Hotels.com to see it through. The service team of Pacific Hotel will look forward to welcome you back in not too distant future. Warmest Regards, Director of Sales
Location to subway good. Breakfast good. How do you make this not personalGenuine Expedia guest review
Response by Jin Jiang Pacific Hotel Shanghai Dear Guest, We appreciate you time to share valuable experience on Expedia following your stay at Pacific Hotel. Your detailed feedback will constant inspire us to ameliorate our service quality. We are delighted to be informed that our service team and facilities had lived up to your expectation. Should we have certain aspects to improve, we are glad to hear more from our clients. Should we have the privilege, the service team of Pacific Hotel is looking forward to your return in not too distant future. Yours Sincerely, Director of sales
"Pathetic Internet -Lobby Wi Fi non existent"
Position was fantastic, beds comfortable. However with only 1 coffee sachet and 1 tea sachet, 1 sugar and no milk there was hardly tea and coffee making and furthermore only 2 small bottles of water per day was inadequate. Surely if you can have wired internet connection in the room it would not cost much more to get a router so that WiFi in room could […] be used as it was pathetic in the Lobby. We were staying in Shanghai for 15 nights and spent the remainder after 3 nights at another hotel which did provide me with a router for WiFi. It would also be nice if the Jin Jiang hotel advertised that there is not a lift into the Lobby as some of us have walking difficulties and therefore climbing stairs is something to be avoided. Read moreGenuine Hotels.com guest review
Response by Jin Jiang Pacific Hotel Shanghai Dear Guest, We appreciate your time to share your reviews on Hotels.com following your stay at Pacific Hotel, Shanghai. Your detailed feedback will constantly inspire us to ameliorate our service quality. We have noticed the connection problem of internet you mentioned, and related department have been notified and adjustments have been carried out. For any inconvenience aroused during your stay with us, we exert our truly apology and we shall prevent similar problem from reoccurring in the future. Your reasonable concern regarding accessibility info on the advertisement will be delicately taken care by our management group and we would like to welcome you back should we have the privilege. Warmest Regards, Director of Sales
"Careful with booking ..."
All was well except for big misunderstanding of hotel booking through HOTELS.COM. Hotel staff did not understand clearly details of hotel booking and made me pay additional charges - I personally think that this was totally unwarranted. Anyway when you are in China and practically everybody speaks Chinese ( which I don't) you're sure to lose. I found […] out the hard way. Would be good if HOTELS.COM can educate business partners more effectively. Read moreGenuine Hotels.com guest review
"Excellent hotel, Sprucing would help"
Excellent service and location. One of the most comfortable soft beds, linen I have used. Friendly reception. Hotel getting a bit old, smoke smell in hallway and sprucing would make a huge difference. I was in and out for sightseeing, so peoples square metro 200m away was wonderfulGenuine Hotels.com guest review
Response by Jin Jiang Pacific Hotel Shanghai Dear Guest, Many thanks for posting your detailed feed backs on Hotels.com following your stay at Pacific Hotel,Shanghai. We are glad that our location and facility could live up to your expectation. The Pacific Hotel was built almost acentruy ago and we try our very utmost to maintain its authentic Italian style. Should your travle bring you back to Shanghai, the service team of Pacific Hotel will look forward to ypur return in nottoo distant future. Warmest Regards. Director of Sales
"Great location and service"
Probably one of the best choices for Shanghai. Not only is the hotel a historic building (with charming lobbies, entry ways and a clock tower), it is located conveniently by People's Square metro, which is a central interchange station, and just across the famous Nanjing Road shopping street. The service of the counter staff and porters were great, […] and staff greets you politely along the corridors. Even though my room had a window facing the side of another building, the room was clean, well-appointed and comfortable. Read moreGenuine Hotels.com guest review
Response by Jin Jiang Pacific Hotel Shanghai Dear PatrickD, We are glad you had a pleasant stay with us during your trip in Shanghai. Your detailed feedback will constanly help us to improve our service qualitiy. It is undouted as you mentioned our hotel share one of the best locations in this city. With the metro hub in walking distance, one may reach almost every angle of this city in no time. We are also very delighted to be informed that our classical interior decor and service could fit your satisfaction well. We are looking forward to welcome you back in not too distant future. Best Regards, Director of Sales
Overall I'm satisfy with my stay except for the additional bed is just a normal folding bed we have book for 3 person room & expect to have a standard bed in the room as I notice they have it in other room as i seen it during the cleaning on the other room.Genuine Hotels.com guest review
Response by Jin Jiang Pacific Hotel Shanghai Dear Mirage899, We appriciate your time to submit your valuable feedbacks on Hotels.com following your stay at Pacific Hotel, Shanghai. It is your reviews could motivate us keep improving. It is to our most pleasure that our facility and service quality could live up to your expectation. To offer a dedicate, yet personalized service is always our very first priority. We shall look forward to welcome you back in not too distant future. Warmest Regards, Director Sales
Great Location of the Hotel, but the room we occupied was a little bit hot. I think they have a problem on their centralized airconditioning system. Tell that to the Frontdesk and they immediately gave us a fan. No wifi but they have wired-internet which we didn't use coz we have our ipads. Need to go to Starbucks near the hershey's bldg to read/send […] emails. The staff (3 of them) were accommodating. And also they clean / fix the room every day. Read moreGenuine Hotels.com guest review
"Gourges comfortable room"
Great location within Shanghai Centre, you can easily find your way around if you have a smartphone, but locals are pretty helpful if you need directions and speak English. The Jin Jiang Pacific Hotel has made a very nice impression on me and I certainly will be back soon when I have meetings in Shanghai.Genuine Hotels.com guest review
Loved views of the park opposite and city lights at night. Staff were helpful and our accommodation was spacious, clean and comfortable.Genuine Hotels.com guest review
The location is totally central right at the beginning of East Nanjing Road (pedestrian street) and only 3 stops from the train/bus station. It was great! The service was amazing and all the staff are super friendly and courteous. We had an issue with the heating in our room and they immediately set up a new room for us just a few doors down and they […] came and helped us move our things. So nice! Read moreGenuine Hotels.com guest review
"Good location Hotel"
Good location, just across the subway exit from pudong airport. Near shopping area, spacious room and comfortable bed, and friendly staff. Very reasonable price! Highly recommended hotel.Genuine Expedia guest review
Response by Jin Jiang Pacific Hotel Shanghai Dear Gerry We appreciate your time to share valuable experience on Expedia following your stay at Pacific Hotel. Your detailed feedback will constant inspire us to ameliorate our service quality. We are delighted to be informed that our service team and facilities had lived up to your expectation. Thank you very much, and the service team of Pacific Hotel is looking forward to your return in not too distant future. Yours Sincerely, Director of Sales
It was very enjoyable and great location, thank youGenuine Hotels.com guest review
Response by Jin Jiang Pacific Hotel Shanghai Dear Bojan, Thanks for choosing Pacific Hotel,Shanghai as your lodgement in Shanghai. We are highly delighte to be informed that you had an enjoyable trip as well as stay with us. The prime locaton of our historic establishment will stay and wait for your next coming in not too distant future. Warmest Regards, Director of Sales
Overall was good. However, the front desk service needs improvements. One or two of the staff have good service but the others are very poor, making faces at us after we checked twice with them on the same thing. Front office desk and concierge lack knowledge of Shanghai and couldn't provide information on shopping and touristic areas and don't seems […] to know popular areas in Shanghai such as where Milfun is and where the Cool docks is. They don't seems to have heard of these 2 places even when we showed them the Chinese map. Read moreGenuine Hotels.com guest review
Very convenient and value for money. Definitely a returner for me.Genuine Hotels.com guest review
"Good location, very near East Nanjing Road"
We stayed 3 nights in this hotel. We chose it for its proximity to the subway station. The hotel is relatively old but there is a certain charm in it. The rooms are clean and the bed was soft. Our towels were changed regularly. The staff speaks little English but we managed to understand each other with hand gestures. Lobby is quite dark for a hotel. […] Didn't try the food and bar so I can't comment on those. The heater is working, thank God. Our room didn't have a view but it was okay since we don't stay too long indoors anyway. English channels are limited - HBO, BBC and Channel News Asia. Channel V sometimes plays English music. HOW TO GET THERE: get on Line 2 and go down people's Square and take exit 8. The hotel is just across from the subway exit. Read moreGenuine Expedia guest review
Response by Jin Jiang Pacific Hotel Shanghai Dear Abbie, We appreciate your informative comments on Expedia following your stay at Pacific Hotel, Shanghai. Your feedback will constant inspire us to ameliorate our service quality. It is to our pleasure that you are satisfied with the prime location of our time honored property. It is a renonwed Italian Style building dated back almost 90 years ago. We also notice you mentioned about staff's english proficiency is limited and we are trying to conduct regular training to further improving our team's ability. Should we have privilege, we arelooking forward to welcome you back in not too distant future. Warmest Regards, Director of Sales
"Old World Charm with Fantastic Location"
Location, Location, Location!! Pacific Hotel is just across from People's Park and People's Square subway Station. Turn left from the hotel and New World City (department store) is just round the corner. Cross the road and you are at Nanjing Pedestrian mall with lots of shopping and food option. The hotel has an old world charm. Rooms and furnishings […] are rather old but not a big issue. A point to note : the main entrance/ reception is on the 2nd floor and accessible via 2 flights of stairs. Read moreGenuine Hotels.com guest review
Nice comfortable hotel. Perfect location for shopping, coffee, restaurants. Station 100 metres, mall 150 metres. Had trouble with coffee machine in room and hotel coffee served cold only minor setbacks. Will stay at hotel next visit.Genuine Hotels.com guest review
"great location terrible service"
the staff at the desk were not friendly. the staff who helped us get a taxi were great but overall the staff at the desk didn't even smile. I don't mind if it was that kind of service on the street or in stores but at a hotel where service is suppose to be at high priority this hotel didn't have any of it.Genuine Hotels.com guest review
"Great Value for Money and Convenience"
It is great value exceeded and my expectations. The staffs were friendly and very helpful to my request for information and directions. The beds are clean and comfortable and it comes with a complimentary internet in my room. Shops are all around it. There is a wide range of restaurants within walking distance to meet any budget. Hop-on hop-off buses, […] train,taxis etc. paare all near by. The hotel is highly recommended for its rating. Read moreGenuine Hotels.com guest review
"Convenient place to go around ,near to metro"
I only stayed one night for business trip. It was my first time to Shanghai. My friend suggested to stay near people.s squire so this hotel was the one near by everything.. Convenient location for shopping and transit. Hotel was okay for the price.. I was satisfied with this hotel..Genuine Hotels.com guest review
"Good location n overall good"
First impression when step in to the hotel - vintage type . Good location just 3 min walk to the Nanjing road shopping area and the Subway is just opposite of the hotel.. At the back of the hotel Huang Hei Road got many eating places like siu long bao and few good restaurant serve good food but a bit pricely.. The only bad encounter is the bell boy […] complaint in chinese language that I am paying less tip to him which I am a Malaysian that can understand 5 languages .. Will stay in ths hotel for my next trip. Read moreGenuine Hotels.com guest review
"Location, location, location"
Great spot, right in the middle of everything, friendly staff and good old fashioned service.Genuine Hotels.com guest review
"Good value in prime location"
Rooms look better than historic exterior. Efficient check in & check out. Good value for money. Lots of good food behind hotelGenuine Hotels.com guest review
Location is great, close to metro lines, People's Square and Nanjing Road. Service isn't great but at least, all staff speak very good English.Genuine Hotels.com guest review
"Opposite People's Square"
Location was fantastic. Room was great value for money.Genuine Hotels.com guest review
"Great room, great view."
My husband and I spent 4 days at the Pacific Hotel Shanghai. We had a 'Classic King with view' room. It was very comfortable with desk, armchairs, great bed, good bathroom, safe, good clothes storage area and a terrific outlook over Peoples Square with windows you could open and that kept the noise out when closed. The hotel has a rather strange entry […] where you must walk up a large flight of stairs to reach reception. There were many good restaurants nearby. Would certainly choose to stay there again. Read moreGenuine Hotels.com guest review
房間很舊, 燈光設計不佳顯得昏暗, 隔音差, 空調聲音大. 房間沒有準備礦泉水, 必須自己外出購買. 唯一的優點是距離地鐵站很近. 相同價格可以住進南京路沿線房間較新的商務酒店.Genuine Hotels.com guest review
Receptions personal: bemötande och allmän service inte optimal samt svårt att kommunicera på engelska språk. Ingen spegel i rummet och kylskåp "varm". I frukost restaurang ingen som pratar engelska.Genuine Hotels.com guest review
Noisy, smells cigarette smoking, electricity went out during night, only the cleaning lady was helping.Genuine Hotels.com guest review
"An old but steady hotel close to the city centre"
First of all: remember to ask for a non-smoker room. Luckily it was not a problem to Exchange room for me. The rooms seems old With Brown woodwork and all marble bathroom, but the facilyties are good. Do not pay attention to those who offers massage outside of the entrance. Be also aware of People who offers a visit to tea-ceremony. But the BigBus that […] is on the opposite side of the street is a very good offer. The hotel is Close to People's Square Subway station. Read moreGenuine Hotels.com guest review
"금문대주점(진장퍼시픽 호텔) 이용 후기."
호텔 시설은 너무 낡았고 방도 작았으며 방음도 잘되지 않았다.조식도 너무 비싸 먹지 않았으나 위치가 워낙 좋았고 스텝들이 친절함.Genuine Hotels.com guest review
地點方便、員工熱心、設備裝潢老舊Genuine Hotels.com guest review
飯店位於上海黃埔區的地鐵口(人民廣場站) , 交通便捷 , 距離外灘步行區約150m , 缺點 : 住宿不附早餐 , 房間的浴缸太小不能泡澡 , 房間無線網路不穩定 優點 : 房間乾淨且安靜 , 空間也OK .Genuine Expedia guest review
Fine hotel, building like Italian old style. Cannot imagine better location, People Square metro station about 50 meters distance :) The only bad feature was wlan connection, many times per day shut down and must logged in.Genuine Hotels.com guest review
"Una lastima excelente ubicación mal servicio"
El servicio es pésimo, la conexión internet es pésima,. Hay habitaciones que hay que subir medio piso por escalera o bajarlo, con las maletas siempre es incomodo En resumen lo mejor es la ubicación el resto mediocreGenuine Hotels.com guest review
黄河路美食街に近く、人民広場駅出口からも近いので、とても便利です。黄河路には小籠包の美味しい店があり、上海一の繁華街にも近く、上海ローカルグルメ目的の方にお勧めします。ドライヤーが完備されていれば、何も言うことありません。Genuine Expedia guest review
地鐵八號出口對面就是飯店，交通非常方便。櫃台服務人員稍少。房間空間舒適，但走廊地毯過於老舊，空氣不佳。Genuine Hotels.com guest review
正面入り口は美術館のように重厚な造りで、ホテルとは思えないほどの豪華さがある。 １階ロビーから、客室に至るまで、１世紀近い歴史を感じる。 贅沢至福な旅の喜び、というよりも寧ろ、非日常の驚きを思わせてくれる、そんな異空間である。Genuine Expedia guest review
"BOM HOTEL EM GERAL"
BOM HOTEL EM GERAL MAS VELHO.MERECE UMA REFORMA.Genuine Hotels.com guest review
非常满意。Genuine Hotels.com guest review
"Necesita actualizar las instalaciones"
Ya conocía esta hotel, lo escogí por precio, estaba muy bien de precio para la ubicación que tiene. La habitación es grande, obsoleta en aspecto pero muy espaciosa, el desayuno es completamente de inspiración aisática isn nada tipo occidental.Genuine Hotels.com guest review
・シャワーが壊れてました。・WiFiが不安定ですぐに切断されます。Genuine Hotels.com guest review
위치는 좋은데 시설이 그리 좋지는 않네요..ㅎㅎ 서비스는 만족입니다Genuine Hotels.com guest review
シーツが波打っていたので、その下に敷いているパッドかなと思い引っ張ったが直らなくバッドの下のマットを調べたら波打っていた。もう交換でしょう。室料は高いと思います。Genuine Expedia guest review
外観はオールド上海の趣き。中はビジネスホテルクラス。価格に見合ったスペック。バリアフリーでないのでお年寄り等には不向きかと思われる。スタッフは中国らしい素っ気無さはなく、悪い印象もなく、雨の日にタクシーを頼むと親切に捕まえてくれ、荷物も運んでくれた。部屋は古いが不潔さはないが、水回りは少し古さが気になるところ。 立地が良いのでビジネス、観光ともに便利。コンビニは路地を一本入ったところにあり、徒歩1分内にあるので許容範囲。Genuine Expedia guest review
"Har sett sina bästa dagar"
Bra läge, stora rum men hotellet är gammalt och luktar mögel! Dålig ljudisoleringGenuine Hotels.com guest review
Grande chambre, plein centre de Shanghai . En face du métro People Square.Genuine Expedia guest review
「人民広場」の駅から近く、どこに行くにも便利な立地です。部屋はクラシックホテルのため古さは否めませんが、清潔ではありました。バスソープ、シャンプー、コンディショナーに、シャワーキャップや歯ブラシもあったことには感動しました。スーペリアのツインルームで6階に宿泊しましたが、窓の外は隣のビルの壁で眺望は期待はずれでした。ですが、立地重視であれば、コストパフォーマンスは申し分ないと思います。Genuine Hotels.com guest review
網路不太給力， 其他都不錯 交通和吃飯都方便Genuine Hotels.com guest review
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