All hotels in Shanghai, China
1 room, 2 adults
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108, Nanjing West Road, Huangpu District, Shanghai, Shanghai, 200003, China, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 237 reviews)

Average rating for:

  • Cleanliness
    3.7
  • Service
    3.4
  • Comfort
    3.7
  • Condition
    3.5
  • Neighborhood
    4.5

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Pathetic Internet -Lobby Wi Fi non existent"
Position was fantastic, beds comfortable. However with only 1 coffee sachet and 1 tea sachet, 1 sugar and no milk there was hardly tea and coffee making and furthermore only 2 small bottles of water per day was inadequate. Surely if you can have wired internet connection in the room it would not cost much more to get a router so that WiFi in room could be used as it was pathetic in the Lobby. We were staying in Shanghai for 15 nights and spent the remainder after 3 nights at another hotel which did provide me with a router for WiFi. It would also be nice if the Jin Jiang hotel advertised that there is not a lift into the Lobby as some of us have walking difficulties and therefore climbing stairs is something to be avoided.
Genuine Hotels.com guest review
Response by Jin Jiang Pacific Hotel Shanghai
Dear Guest, We appreciate your time to share your reviews on Hotels.com following your stay at Pacific Hotel, Shanghai. Your detailed feedback will constantly inspire us to ameliorate our service quality. We have noticed the connection problem of internet you mentioned, and related department have been notified and adjustments have been carried out. For any inconvenience aroused during your stay with us, we exert our truly apology and we shall prevent similar problem from reoccurring in the future. Your reasonable concern regarding accessibility info on the advertisement will be delicately taken care by our management group and we would like to welcome you back should we have the privilege. Warmest Regards, Director of Sales
4 night trip Jun 4, 2013
A Traveler
AU
3.0 / 5Good
"Careful with booking ..."
All was well except for big misunderstanding of hotel booking through HOTELS.COM. Hotel staff did not understand clearly details of hotel booking and made me pay additional charges - I personally think that this was totally unwarranted. Anyway when you are in China and practically everybody speaks Chinese ( which I don't) you're sure to lose. I found out the hard way. Would be good if HOTELS.COM can educate business partners more effectively.
Genuine Hotels.com guest review
1 night trip Jun 1, 2013
A Traveler
AS
5.0 / 5Outstanding
"Excellent hotel, Sprucing would help"
Excellent service and location. One of the most comfortable soft beds, linen I have used. Friendly reception. Hotel getting a bit old, smoke smell in hallway and sprucing would make a huge difference. I was in and out for sightseeing, so peoples square metro 200m away was wonderful
Genuine Hotels.com guest review
Response by Jin Jiang Pacific Hotel Shanghai
Dear Guest, Many thanks for posting your detailed feed backs on Hotels.com following your stay at Pacific Hotel,Shanghai. We are glad that our location and facility could live up to your expectation. The Pacific Hotel was built almost acentruy ago and we try our very utmost to maintain its authentic Italian style. Should your travle bring you back to Shanghai, the service team of Pacific Hotel will look forward to ypur return in nottoo distant future. Warmest Regards. Director of Sales
1 night trip May 18, 2013
Two short stays at hotel
CA
4.0 / 5Excellent
"Great location and service"
Probably one of the best choices for Shanghai. Not only is the hotel a historic building (with charming lobbies, entry ways and a clock tower), it is located conveniently by People's Square metro, which is a central interchange station, and just across the famous Nanjing Road shopping street. The service of the counter staff and porters were great, and staff greets you politely along the corridors. Even though my room had a window facing the side of another building, the room was clean, well-appointed and comfortable.
Genuine Hotels.com guest review
Response by Jin Jiang Pacific Hotel Shanghai
Dear PatrickD, We are glad you had a pleasant stay with us during your trip in Shanghai. Your detailed feedback will constanly help us to improve our service qualitiy. It is undouted as you mentioned our hotel share one of the best locations in this city. With the metro hub in walking distance, one may reach almost every angle of this city in no time. We are also very delighted to be informed that our classical interior decor and service could fit your satisfaction well. We are looking forward to welcome you back in not too distant future. Best Regards, Director of Sales
4 night trip with friends May 23, 2013
PatrickD
SG
4.0 / 5Excellent
"Great location"
Overall I'm satisfy with my stay except for the additional bed is just a normal folding bed we have book for 3 person room & expect to have a standard bed in the room as I notice they have it in other room as i seen it during the cleaning on the other room.
Genuine Hotels.com guest review
Response by Jin Jiang Pacific Hotel Shanghai
Dear Mirage899, We appriciate your time to submit your valuable feedbacks on Hotels.com following your stay at Pacific Hotel, Shanghai. It is your reviews could motivate us keep improving. It is to our most pleasure that our facility and service quality could live up to your expectation. To offer a dedicate, yet personalized service is always our very first priority. We shall look forward to welcome you back in not too distant future. Warmest Regards, Director Sales
2 night trip May 24, 2013
Mirage899
AS
3.0 / 5Good
Great Location of the Hotel, but the room we occupied was a little bit hot. I think they have a problem on their centralized airconditioning system. Tell that to the Frontdesk and they immediately gave us a fan. No wifi but they have wired-internet which we didn't use coz we have our ipads. Need to go to Starbucks near the hershey's bldg to read/send emails. The staff (3 of them) were accommodating. And also they clean / fix the room every day.
Genuine Hotels.com guest review
4 night family trip May 10, 2013
A Traveler
PH
5.0 / 5Outstanding
"Gourges comfortable room"
Great location within Shanghai Centre, you can easily find your way around if you have a smartphone, but locals are pretty helpful if you need directions and speak English. The Jin Jiang Pacific Hotel has made a very nice impression on me and I certainly will be back soon when I have meetings in Shanghai.
Genuine Hotels.com guest review
2 night trip with friends May 10, 2013
A Traveler
GB
5.0 / 5Outstanding
"Convenient location"
Loved views of the park opposite and city lights at night. Staff were helpful and our accommodation was spacious, clean and comfortable.
Genuine Hotels.com guest review
3 night trip Apr 25, 2013
Keith and Margaret
AU
5.0 / 5Outstanding
The location is totally central right at the beginning of East Nanjing Road (pedestrian street) and only 3 stops from the train/bus station. It was great! The service was amazing and all the staff are super friendly and courteous. We had an issue with the heating in our room and they immediately set up a new room for us just a few doors down and they came and helped us move our things. So nice!
Genuine Hotels.com guest review
2 night family trip Apr 2, 2013
Maxine
CA
4.0 / 5Excellent
"Good location Hotel"
Good location, just across the subway exit from pudong airport. Near shopping area, spacious room and comfortable bed, and friendly staff. Very reasonable price! Highly recommended hotel.
Genuine Expedia guest review
Response by Jin Jiang Pacific Hotel Shanghai
Dear Gerry We appreciate your time to share valuable experience on Expedia following your stay at Pacific Hotel. Your detailed feedback will constant inspire us to ameliorate our service quality. We are delighted to be informed that our service team and facilities had lived up to your expectation. Thank you very much, and the service team of Pacific Hotel is looking forward to your return in not too distant future. Yours Sincerely, Director of Sales
Other trip Apr 3, 2013
Gerry
PH
5.0 / 5Outstanding
"great stay"
It was very enjoyable and great location, thank you
Genuine Hotels.com guest review
Response by Jin Jiang Pacific Hotel Shanghai
Dear Bojan, Thanks for choosing Pacific Hotel,Shanghai as your lodgement in Shanghai. We are highly delighte to be informed that you had an enjoyable trip as well as stay with us. The prime locaton of our historic establishment will stay and wait for your next coming in not too distant future. Warmest Regards, Director of Sales
2 night business trip Mar 12, 2013
A Traveler
CA
4.0 / 5Excellent
Overall was good. However, the front desk service needs improvements. One or two of the staff have good service but the others are very poor, making faces at us after we checked twice with them on the same thing. Front office desk and concierge lack knowledge of Shanghai and couldn't provide information on shopping and touristic areas and don't seems to know popular areas in Shanghai such as where Milfun is and where the Cool docks is. They don't seems to have heard of these 2 places even when we showed them the Chinese map.
Genuine Hotels.com guest review
3 night trip Mar 6, 2013
A Traveler
SG
4.0 / 5Excellent
"Fantastic choice!"
Very convenient and value for money. Definitely a returner for me.
Genuine Hotels.com guest review
3 night trip Mar 2, 2013
Andrew
SG
4.0 / 5Excellent
"Good location, very near East Nanjing Road"
We stayed 3 nights in this hotel. We chose it for its proximity to the subway station. The hotel is relatively old but there is a certain charm in it. The rooms are clean and the bed was soft. Our towels were changed regularly. The staff speaks little English but we managed to understand each other with hand gestures. Lobby is quite dark for a hotel. Didn't try the food and bar so I can't comment on those. The heater is working, thank God. Our room didn't have a view but it was okay since we don't stay too long indoors anyway. English channels are limited - HBO, BBC and Channel News Asia. Channel V sometimes plays English music. HOW TO GET THERE: get on Line 2 and go down people's Square and take exit 8. The hotel is just across from the subway exit.
Genuine Expedia guest review
Response by Jin Jiang Pacific Hotel Shanghai
Dear Abbie, We appreciate your informative comments on Expedia following your stay at Pacific Hotel, Shanghai. Your feedback will constant inspire us to ameliorate our service quality. It is to our pleasure that you are satisfied with the prime location of our time honored property. It is a renonwed Italian Style building dated back almost 90 years ago. We also notice you mentioned about staff's english proficiency is limited and we are trying to conduct regular training to further improving our team's ability. Should we have privilege, we arelooking forward to welcome you back in not too distant future. Warmest Regards, Director of Sales
Other trip Mar 5, 2013
Abbie
PH
4.0 / 5Excellent
"Old World Charm with Fantastic Location"
Location, Location, Location!! Pacific Hotel is just across from People's Park and People's Square subway Station. Turn left from the hotel and New World City (department store) is just round the corner. Cross the road and you are at Nanjing Pedestrian mall with lots of shopping and food option. The hotel has an old world charm. Rooms and furnishings are rather old but not a big issue. A point to note : the main entrance/ reception is on the 2nd floor and accessible via 2 flights of stairs.
Genuine Hotels.com guest review
2 night trip Nov 22, 2012
W.Fong
SG
4.0 / 5Excellent
Nice comfortable hotel. Perfect location for shopping, coffee, restaurants. Station 100 metres, mall 150 metres. Had trouble with coffee machine in room and hotel coffee served cold only minor setbacks. Will stay at hotel next visit.
Genuine Hotels.com guest review
5 night trip Nov 17, 2012
A Traveler
AU
1.0 / 5Poor
"great location terrible service"
the staff at the desk were not friendly. the staff who helped us get a taxi were great but overall the staff at the desk didn't even smile. I don't mind if it was that kind of service on the street or in stores but at a hotel where service is suppose to be at high priority this hotel didn't have any of it.
Genuine Hotels.com guest review
3 night family trip Nov 18, 2012
KAT
AU
5.0 / 5Outstanding
"Great Value for Money and Convenience"
It is great value exceeded and my expectations. The staffs were friendly and very helpful to my request for information and directions. The beds are clean and comfortable and it comes with a complimentary internet in my room. Shops are all around it. There is a wide range of restaurants within walking distance to meet any budget. Hop-on hop-off buses, train,taxis etc. paare all near by. The hotel is highly recommended for its rating.
Genuine Hotels.com guest review
1 night trip Nov 8, 2012
A Traveler
AU
4.0 / 5Excellent
"Convenient place to go around ,near to metro"
I only stayed one night for business trip. It was my first time to Shanghai. My friend suggested to stay near people.s squire so this hotel was the one near by everything.. Convenient location for shopping and transit. Hotel was okay for the price.. I was satisfied with this hotel..
Genuine Hotels.com guest review
1 night business trip Oct 16, 2012
Hye jung im
CA
4.0 / 5Excellent
"Good location n overall good"
First impression when step in to the hotel - vintage type . Good location just 3 min walk to the Nanjing road shopping area and the Subway is just opposite of the hotel.. At the back of the hotel Huang Hei Road got many eating places like siu long bao and few good restaurant serve good food but a bit pricely.. The only bad encounter is the bell boy complaint in chinese language that I am paying less tip to him which I am a Malaysian that can understand 5 languages .. Will stay in ths hotel for my next trip.
Genuine Hotels.com guest review
5 night business trip Oct 10, 2012
Mav
MY
4.0 / 5Excellent
"Location, location, location"
Great spot, right in the middle of everything, friendly staff and good old fashioned service.
Genuine Hotels.com guest review
3 night trip Oct 3, 2012
Nik
AU
4.0 / 5Excellent
"Good value in prime location"
Rooms look better than historic exterior. Efficient check in & check out. Good value for money. Lots of good food behind hotel
Genuine Hotels.com guest review
2 night trip Jul 26, 2012
A Traveler
SG

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Hotel i sentrum"
Bra hotel, noe slitt. Beliggenheten er perfekt i forhold til sentrum.
Genuine Hotels.com guest review
5 night family trip Jun 26, 2015
Kjell-Åge
NO
5.0 / 5Outstanding
"性价比好"
交通方便,中心要道,性价比高。
Genuine Hotels.com guest review
4 night business trip Jun 2, 2015
Xinfu
CN
3.0 / 5Good
"整體真的要重新裝修了"
我欣賞他主要地点及找尋一點老上海的氣味 但每每都令我失望 設備殘舊 燈 牀柜上的按鈕 浴缸內的水龍頭 花灑 全都壞掉 地氊不潔
Genuine Hotels.com guest review
2 night business trip May 10, 2015
Wing Keung
HK
3.0 / 5Good
"Pour déplacement business à Shanghaï"
Façade 1930, Hotel historique, situé idéalement en face de la sortie 8 de la station de métro People Square, ligne 2. Les chambres dans l'ancien bâtiment donnent sur un mur. Dommage. Sinon à recommander pour quelques nuits si en voyage business à Shanghaï.
Genuine Hotels.com guest review
2 night business trip May 6, 2015
Joseph
FR
4.0 / 5Excellent
"南京路に面した歴史が漂うホテル"
このホテルは地下鉄駅前にあり、上海のメイン通りにも面していて外灘まで歩いてゆける距離感です。買い物やお散歩にも便利なオールド上海を思い出させる雰囲気が素敵。サービススタッフの親切さは「ここは中国か?」と思わせる高レベル。お値段とのCP(コストパフォーマンス)は過去最高。
Genuine Expedia guest review
Other trip Apr 24, 2015
タカさん
JP
4.0 / 5Excellent
"bien situé devant un parc et métro proche resto,"
très bonne organisation de voyages sncf et de plus ils nous ont donné la chambre vers 11 h au lieu de 14 h ne pas prendre petit déjeuner à l hôtel car à 9 heures ils ne renouvellent rien sur le buffet pour shanghai ville trop moderne trois jours suffisent par contre pékin une semaine c'est très bien
Genuine Expedia guest review
Other trip Apr 21, 2015
marie
FR
2.0 / 5Fair
"C/P值不高"
房間很舊, 燈光設計不佳顯得昏暗, 隔音差, 空調聲音大. 房間沒有準備礦泉水, 必須自己外出購買. 唯一的優點是距離地鐵站很近. 相同價格可以住進南京路沿線房間較新的商務酒店.
Genuine Hotels.com guest review
1 night business trip Mar 13, 2015
Ping-Heng
TW
3.0 / 5Good
"bra"
Receptions personal: bemötande och allmän service inte optimal samt svårt att kommunicera på engelska språk. Ingen spegel i rummet och kylskåp "varm". I frukost restaurang ingen som pratar engelska.
Genuine Hotels.com guest review
5 night trip Feb 12, 2015
Belai
SE
4.0 / 5Excellent
"オールド上海"
昔からこの界隈の古いホテルはあこがれです。 中はイタリア風建築で、木材があちこちに使われているのが、古くて厳かな感じをかもし出します。 かといって、設備はちゃんと整備されているので、問題ありません。 冬も暖房がきっちり効いています。 人民公園駅から、地下鉄3路線に乗ることができ、たいへん便利です。
Genuine Expedia guest review
Other trip Feb 2, 2015
A Traveler
TW
3.0 / 5Good
"クラシカル"
繁華街に近いので、買い物や食事には困りません。 ただ、古いホテルだということを理解して、設備などの多少の不便は覚悟して下さい。 そういった不便さを楽しめる、気にならない方は是非。
Genuine Expedia guest review
Other trip Jan 31, 2015
aki
JP
2.0 / 5Fair
"Not recommend"
Noisy, smells cigarette smoking, electricity went out during night, only the cleaning lady was helping.
Genuine Hotels.com guest review
1 night business trip Jan 13, 2015
Tong
CN
3.0 / 5Good
"An old but steady hotel close to the city centre"
First of all: remember to ask for a non-smoker room. Luckily it was not a problem to Exchange room for me. The rooms seems old With Brown woodwork and all marble bathroom, but the facilyties are good. Do not pay attention to those who offers massage outside of the entrance. Be also aware of People who offers a visit to tea-ceremony. But the BigBus that is on the opposite side of the street is a very good offer. The hotel is Close to People's Square Subway station.
Genuine Hotels.com guest review
3 night trip Dec 22, 2014
Øyvind
NO
3.0 / 5Good
"금문대주점(진장퍼시픽 호텔) 이용 후기."
호텔 시설은 너무 낡았고 방도 작았으며 방음도 잘되지 않았다.조식도 너무 비싸 먹지 않았으나 위치가 워낙 좋았고 스텝들이 친절함.
Genuine Hotels.com guest review
2 night family trip Dec 28, 2014
GIWOO
KR
4.0 / 5Excellent
"地點方便"
地點方便、員工熱心、設備裝潢老舊
Genuine Hotels.com guest review
4 night business trip Nov 24, 2014
Chuan-yi
TW
4.0 / 5Excellent
"交通方便"
飯店位於上海黃埔區的地鐵口(人民廣場站) , 交通便捷 , 距離外灘步行區約150m , 缺點 : 住宿不附早餐 , 房間的浴缸太小不能泡澡 , 房間無線網路不穩定 優點 : 房間乾淨且安靜 , 空間也OK .
Genuine Expedia guest review
Other trip Nov 30, 2014
Bruce
TW
4.0 / 5Excellent
"Wonderful location"
Fine hotel, building like Italian old style. Cannot imagine better location, People Square metro station about 50 meters distance :) The only bad feature was wlan connection, many times per day shut down and must logged in.
Genuine Hotels.com guest review
5 night business trip Nov 22, 2014
Markku
FI
2.0 / 5Fair
"Una lastima excelente ubicación mal servicio"
El servicio es pésimo, la conexión internet es pésima,. Hay habitaciones que hay que subir medio piso por escalera o bajarlo, con las maletas siempre es incomodo En resumen lo mejor es la ubicación el resto mediocre
Genuine Hotels.com guest review
5 night business trip Nov 12, 2014
Horacio
UY
4.0 / 5Excellent
"上海ローカルグルメを楽しむにはもってこいの立地"
黄河路美食街に近く、人民広場駅出口からも近いので、とても便利です。黄河路には小籠包の美味しい店があり、上海一の繁華街にも近く、上海ローカルグルメ目的の方にお勧めします。ドライヤーが完備されていれば、何も言うことありません。
Genuine Expedia guest review
Other trip Nov 16, 2014
coocookuma
JP
4.0 / 5Excellent
"交通位置很方便"
地鐵八號出口對面就是飯店,交通非常方便。櫃台服務人員稍少。房間空間舒適,但走廊地毯過於老舊,空氣不佳。
Genuine Hotels.com guest review
3 night trip with friends Oct 16, 2014
Tina
TW
4.0 / 5Excellent
"南京路に近い好立地・歴史的建造物"
 正面入り口は美術館のように重厚な造りで、ホテルとは思えないほどの豪華さがある。 1階ロビーから、客室に至るまで、1世紀近い歴史を感じる。 贅沢至福な旅の喜び、というよりも寧ろ、非日常の驚きを思わせてくれる、そんな異空間である。
Genuine Expedia guest review
Other trip Sep 21, 2014
Route 66
JP
3.0 / 5Good
"BOM HOTEL EM GERAL"
BOM HOTEL EM GERAL MAS VELHO.MERECE UMA REFORMA.
Genuine Hotels.com guest review
1 night trip Aug 26, 2014
RAMAZAN LE VAILLANT
BR
5.0 / 5Outstanding
非常满意。
Genuine Hotels.com guest review
3 night family trip Aug 19, 2014
A Traveler
CN
3.0 / 5Good
"Necesita actualizar las instalaciones"
Ya conocía esta hotel, lo escogí por precio, estaba muy bien de precio para la ubicación que tiene. La habitación es grande, obsoleta en aspecto pero muy espaciosa, el desayuno es completamente de inspiración aisática isn nada tipo occidental.
Genuine Hotels.com guest review
1 night business trip Jun 22, 2014
JOSE
ES
2.0 / 5Fair
"いまいちな設備"
・シャワーが壊れてました。・WiFiが不安定ですぐに切断されます。
Genuine Hotels.com guest review
3 night business trip Aug 18, 2014
A Traveler
JP
4.0 / 5Excellent
"좋은 위치"
위치는 좋은데 시설이 그리 좋지는 않네요..ㅎㅎ 서비스는 만족입니다
Genuine Hotels.com guest review
2 night trip Aug 5, 2014
A Traveler
KR
2.0 / 5Fair
"べっどまっとが波打っている"
シーツが波打っていたので、その下に敷いているパッドかなと思い引っ張ったが直らなくバッドの下のマットを調べたら波打っていた。もう交換でしょう。室料は高いと思います。
Genuine Expedia guest review
Other trip Jul 8, 2014
yiqiu
JP
4.0 / 5Excellent
"駅近、立地良し"
外観はオールド上海の趣き。中はビジネスホテルクラス。価格に見合ったスペック。バリアフリーでないのでお年寄り等には不向きかと思われる。スタッフは中国らしい素っ気無さはなく、悪い印象もなく、雨の日にタクシーを頼むと親切に捕まえてくれ、荷物も運んでくれた。部屋は古いが不潔さはないが、水回りは少し古さが気になるところ。 立地が良いのでビジネス、観光ともに便利。コンビニは路地を一本入ったところにあり、徒歩1分内にあるので許容範囲。
Genuine Expedia guest review
Other trip Jul 3, 2014
jpdalian
JP
3.0 / 5Good
"Har sett sina bästa dagar"
Bra läge, stora rum men hotellet är gammalt och luktar mögel! Dålig ljudisolering
Genuine Hotels.com guest review
3 night trip Jun 22, 2014
A Traveler
SE
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