Gym was in shables; swimming pool - outdoors, under construction; the hotel claims that it is under construction - to be ready by 2015! The only thing I can say is that it is a clean place; and the staff was friendly. If you don't care about your accommodations, then this is ok. It is also at least 2 miles to the Washington monuments.Genuine Hotels.com guest review
Response by Embassy Row Hotel Dear Traveler, Thank you for taking the time to write a review. I'm so happy to hear you were satisfied by our customer service. As you may know, the hotel has a new property management company. We're working to making changes as quickly as possible to provide the best experience possible. The gym is closed so we could replace the old equipment with new, modern equipment. It will re-open in a few weeks. I'm happy to share the rooftop terrace and pool will be open in mid-June (only two weeks after all hotels in DC open for the summer). I just want to reiterate that the hotel is NOT currently under construction. However, nonetheless, I truly regret to hear that you did not enjoy your visit completely. I'd like to invite you back to experience the hotel this summer with the new rooftop terrace and pool. Thank you again for reviewing our hotel. Sincerely, Shawn Jervis General Manager
ExcellentGenuine Hotels.com guest review
"Perfect For Base of Operations"
Close to Metro and to lively area! Works great for my business trips!Genuine Hotels.com guest review
"There is NO on site restaurant!"
Despite the free Wi Fi and complimentary continental breakfast, the facility had nothing to offer for lunch and dinner. Dining options were a couple of blocks away which wasn't convenient for me as it was cold and storming when I arrived. I was rather disappointed; especially since the hotel's website failed to mention there was no on site dining nor […] a bar. The one vending machine wasn't well stocked and neither was the drink machine. The room price was fine but you get what you pay for. There's nothing compelling at this hotel for me to make a return visit. :( Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Dear Traveler, Thank you for taking the time to write a review. I regret to hear that you were not pleased during your recent stay. I understand your frustration with the rain; I also made sure our team is aware of the vending machine. Although we don't have a restaurant now, I hope that you'll return this summer or next spring. This summer, we'll open our rooftop terrace and pool with food & beverage service. In phase two, the hotel renovations of all nine floors and 231 guest rooms will include a new redesigned lobby, a social bar, grab-n-go barista station, new meeting space, and a new fitness studio. Thank you again. I hope you'll return and stay at our hotel. Sincerely, Shawn Jervis
"Great location and great price!"
Great location; clean room, not too far from subwayGenuine Expedia guest review
Very good. Service was excellent staff very helpful.Close to metro. Only thing I did not know before I arrived was cost to park. It would have been nice to know ahead of time in order to budget better.Genuine Hotels.com guest review
Response by Embassy Row Hotel Hi MHL, Thank you for taking the time to write a review. I'm thrilled to see 5-stars. I appreciate you mentioning our excellent hotel staff. We strive to deliver the highest standard of hospitality. I look forward to sharing your review with the team. Thank you again. I hope you'll come back and stay with us. Sincerely, Shawn Jervis
loved it! thanks so much for wonderful service, a comfortable room. I do wish we could have used the pool and hoped for a bit more variety for breakfast but truly those are so minor as the overall stay was delightful.Genuine Hotels.com guest review
Response by Embassy Row Hotel Dear Traveler, Thank you for taking the time to write a review. I'm thrilled to hear you enjoyed your room. Thank you for mentioning our excellent team. I regret to hear you wished to use the pool. Most pools in Washington, DC open over Memorial Day weekend. Our rooftop terrace and pool is currently undergoing renovations and will be open mid-June. I hope you'll come back and experience the new rooftop terrace and pool this summer. Sincerely, Shawn Jervis General Manager
"Convenient to all areas."
Right on DuPont Circle. Convenient t all areas. Easy walk to Georgetown and the mall.Genuine Expedia guest review
Response by Embassy Row Hotel Hi Betsy, Thank you for your kind words. I appreciate you taking the time to write a review. I hope that you'll return again and stay at our hotel. We look forward to hosting you for your next trip. Sincerely, Shawn Jervis General Manager
"Near Metro but that is the only plus"
Overall, our family was extremely disappointed and dissatisfied with our stay. The hotel amenities were few and the only plus was the proximity to the DC Metro and Dupont Circle. The hotel is undergoing renovations which caused the roof deck and exercise room to be closed. We already knew the outdoor pool would not be usable in mid-April, but we had […] wanted to see the views from the rooftop, which was closed due to renovation. Our room faced Embassy Row, which was a nice view (I don't know what we would have done if we had ended up with an interior courtyard view), but the windows had so much condensation on them it made viewing difficult. It rained quite hard the first day of our stay and we were dejected to learn that there were no laundry (dryer) facilities anywhere in the hotel. There is also no room service and the continental breakfast which was included in our stay was miserly at best - bread, oatmeal, boiled eggs and cereal. Overall, not a hotel that caters to families or travelers wanting anything besides a bed and a marginally satisfying breakfast. Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Dear Ellen, Thank you for writing a review. I want you to know that we take each review very seriously. I have shared your review with our team. This week, we sent a perfect rooms team out to inspect each room and ensure that items like streaky windows are resolved. I regret to hear that you did not enjoy the free breakfast. The hotel has a new property management company, so we're working to improve the existing amenities and services offered in the hotel until the renovations. After renovations, the lobby will feature a grab-n-go station with a barista, available during breakfast and lunch. I invite you to come back and stay at our hotel. I hope you'll find it more family-friendly next time. Sincerely, Shawn Jervis
"Cherry Blossom Festival"
The hotel does need some updating, but it was still nice. The rooms are small considering I had a double. The bathrooms get extremely hot from the light fixture so we just didn't turn on the second light. The location was great and the neighborhood was safe. Not many child friendly restaurants and before people gripe at me I know its in an area with […] LOTS of bars. Overall it served its purpose and my family had a great time. Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Hi Valerie, Thank you for taking the time to write a review. I'm so happy you and your family enjoyed your stay during the Cherry Blossom festival. I know it can seem difficult to find family friendly restaurants. Please feel free to ask the concierge or the front desk. We have a list of nearby restaurants, including the ability to point out which are family-friendly. To name a few, Founding Farmers, Bucca di Peppo and Pizzeria Paradiso are delicious and conveniently nearby. I hope you'll come back again and stay with us. If you come back next year during the DC Cherry Blossom Festival, you'll experience the new Embassy Row Hotel. Thanks again! Sincerely, Shawn Jervis
"Very good location"
The hotel was very good except for the check-in, check-out process. They said they had a new software so we probably need to give those guys a break. The breakfast was adequate, however, since we went during the cherry blossoms' season, the dining room was packed. A very good experience overall.Genuine Hotels.com guest review
Response by Embassy Row Hotel Hi Silvia, Thank you so much for the 5-star review. I'm thrilled you had a "very good experience." Thank you for your patience while we switched the reservations software. I hope you'll come back and experience our hotel - whether for leisure or for business. Sincerely, Shawn Jervis
"There are no amenities here"
Despite the free wi-fi and complimentary continental breakfast, the hotel doesn't have a restaurant on site nor does it have a bar. It only has 1 vending machine on the 3rd floor only and it was not well stocked. One hopes that in the future such improvements will be made. However, there are far too many other options in the area. This was my first […] and last stay at this facility. Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Hi Rachel, Thank you for writing a review. I want you to know we take each review seriously. I shared your review to ensure that the vending machine is adequately stocked. In phase two, the hotel renovations of all nine floors and 231 guest rooms will include a new redesigned lobby, a social bar, grab-n-go barista station, new meeting space, and a new fitness studio. I hope you'll come back and experience the new hotel. Sincerely, Shawn Jervis
"Great location and nice view of city"
Our experience was mixed. I don't think we will return to this hotel. It is a great location being right off Dupont Circle and so close to the subway. And the view from our room was great but would have been better if the window was clean. It was all streaky. The bed was comfortable and the room was clean. The air conditioner was so loud we had to keep […] turning it off to sleep but then back on when we were too hot. The free breakfast is not worth much more than the price. We skipped it on the second day. And the elevators take forever! The staff were very friendly and helpful! It was a very mixed bag. Sorry. Read moreGenuine Expedia guest review
Response by Embassy Row Hotel Dear Traveler, I appreciate that you've taken the time to write a review. I want you to know that we take each review very seriously. I've shared your review with our housekeeping team to ensure that the windows are spotless in the future. I regret to hear about the air conditioning noise. Did you try to dial "0" to reach an operator and let them know? I was recommend speaking to our operators or front desk so we can resolve it during your stay. I hope you'll return and stay at our hotel. Thank you for your kind words about our hotel staff. Sincerely, Shawn Jervis
"Too small. Too expensive."
Too small. Too expensive. Pool out of service. Good breakfast.Genuine Expedia guest review
when we got there the hotel was sold out. It was a disaster.Genuine Hotels.com guest review
Hotel is in the middle of a well deserved fix-up - though I still enjoyed my stay.Genuine Hotels.com guest review
"As good as you can ask for!"
I have stayed at the Embassy Row before and am always pleased with it. Location is great, just a hundred yards from the DuPont Circle Metro stop - an easy few blocks to my conference hotel - and plenty of good (although not real cheap) eateries in the neighborhood. Breakfast is better than the word "continental" implies - no hot meats, eggs or waffles, […] but plenty of other choices. The place feels a littl worn and tired, but a renovation is planned for next year - I just hope the price doesn't skyrocket as a result! Great place to stay! Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Dear Val, Thank you so much for your 5-star review. It truly means a lot to hear that you continue to choose our hotel and stay with us. I appreciate your candidness. We hope to continue to be your host hotel - whether for business or for pleasure. Sincerely, Shawn Jervis General Manager
"had a good stay"
It was exactly what I was looking for in a hotelGenuine Hotels.com guest review
This hotel is in a great neighborhood, close to a convenient metro station, and if you want a little hike, you can walk down to the national mall (closer to Lincoln monument) or over to the national zoo. Plus, there are a lot of good restaurants nearby. Also, it was nice to have a breakfast included every day, and free wireless was a plus. However, […] I felt I the price for my room was not a good value, considering how dated and worn the room was. The bathroom had several patches on the ceiling and walls, and the furniture was very scuffed. I was afraid to walk across the carpet with my bare feet because it was so dirty. Both the pool and the fitness center were out of order during our visit, which was was a bummer because we were looking forward to using both! Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Hi Jenny, Thank you for taking the time to write a review. We're happy to hear you enjoyed your recent visit and proximity to nearby attractions. I regret to hear about the furniture. A new property management company is overseeing improvements in the hotel - we are working to revamp the rooms, including new furniture. Although it's warming up outside, most pools in Washington, DC open over Memorial Day weekend. Our rooftop terrace and pool is undergoing a renovation so you'll have an elevated experience. The rooftop terrace and pool open mid-June. I hope you'll come back and experience the new hotel. Sincerely, Shawn Jervis
"Great location. Metro stop 1 block."
Very much enjoyed the stay. Currently doing construction, but noise was limited. People extremely friendly!Genuine Expedia guest review
"Close to metro and dining."
First night they had us in a queen room though we had booked a king. Said it happens all the time with Expedia and our room type is not guaranteed and that if they had a king room available it would cost us extra. Lady at desk said they did not have any king rooms. We called expedia and they called the hotel and we were moved to a king room (one was […] available apparently) within an hour. Read moreGenuine Expedia guest review
Response by Embassy Row Hotel Hi Elizabeth, Thank you for the four-star review. We take all reviews very seriously. I regret to hear about the Expedia situation. That is correct - room type is not guaranteed. However, I'm happy to hear that a room become available for you. I hope you'll come back again and stay with us. Sincerely, Shawn Jervis
Perfectly adequate for its purpose, decent small breadfast included. Rome was small but sufficient for one person. Bed comfortable. Bathroom perfectly acceptable. The one chair was not very comfortable, and lighting was too dim for much reading, so what reading I did there was in the lobby. Acceptable tradeoff for the lower price.Genuine Hotels.com guest review
"Can't Beat the Location"
Embassy Row is working through many enhancements to restore it as one of the must-stay hotels near Dupont Circle. While there, I loved it's proximity to restaurants, places to run/exercise, and parks watching families and their pets. The White House was a short walk down Connecticut Ave. and I enjoyed feeling the energy of all the people I crossed paths […] with. When visiting Washington D.C. next, I would gladly stay at Embassy Row. Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Hi Michael, It was a pleasure having you stay at our hotel. I appreciate you taking the time to write a review. We are thrilled that you thoroughly enjoyed your visit. We hope you'll come back again and stay at The Embassy Row Hotel. Sincerely, Shawn Jervis General Manager
Rude front desk peopleGenuine Hotels.com guest review
Response by Embassy Row Hotel George, I am very sorry for your experience at the front desk. There are no excuses for any employees to treat our guests rudely or behave in any way other than hospitalbe, accomodating, and polite. I will talk with my team regarding this behavior. Thank you for bringing this to my attention. Sincerely, John Barrett Front Office Manager
"Overpriced and in need of attention"
Location is the best and possibly only quality of this hotel. The exterior looks very nice but the interior clearly has not been taken care of for a long time. They are remodeling the top floor but currently rooms are small, sparsely furnished, with bathroom accessories falling off the wall, crooked sinks, etc. During the remodeling (which will last […] several months) there is NO FITNESS CENTER available! This information wasn't shared at the time of booking nor during check in. When I inquired with the front desk the staff dismissed me showing no concern at all (the employee didn't even stop what he was doing on his computer to look at me while I was talking to him). They could have mitigated this in several ways such as having guest passes at nearby fitness centers or even simply a list of those center. Breakfast is very mediocre. Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel I apologize for the condition of the hotel but assure you we take pride in the cleanliness and appearance, we are currently starting a full rennovation and are excited to show off our new hotel in the near future. I am very sorry about not having a fully operational fitness center but we are working on getting better and safer equpment in there as soon as possible. thank you for the review, John Barrett Front Office Manager
Disappointed in the way we were treated by the night security guard.Genuine Hotels.com guest review
"Did not provide enough beds to accommodate family!"
Overall, we liked this hotel, great location near Dupont Circle, OK breakfast, clean, etc. However, upon check-in we were told the room we booked with 2 double beds was not available due to smoke damage that occurred earlier in the day and that they had assigned us a room with a King and would provide a single roll away bed. We are a family of 2 adults […] and 2 children (12 and 14) and they were providing beds for 3 people to sleep in. I repeatedly asked where each of my family members was to sleep and was not given a straight answer. The only possible solutions were 3 people in the King or one kid on the floor. When we got to the room, we requested 2 additional blankets (for the lucky kid who got the floor!) and they brought 1. We had to ask again for the 2nd blanket. They offered no compensation for this significant inconvenience. I'm not sure why in a hotel of probably over 200 rooms, they couldn't find a group of 3 to put in that room, but I suspect it is because we booked through Expedia. Read moreGenuine Expedia guest review
Response by Embassy Row Hotel I am very sorry we could not provide the room booked. We want to accomodate all of our guests specific requests. If we have to change a room type I assure you it is our last resort. Again I apologize for this inconvenience. John Barrett Front Office Manager
"lovely neighborhood and convenient location"
It was fine, except the housekeeping staff threw away my starbucks cup which looked like paper but was a permanent cup and failed to leave creamer that night. Also the coffee maker had lots of old coffee grounds in the water holder. The front desk staff was excellent.Genuine Hotels.com guest review
"Heating/AC sounds like freight train coming thru"
great location, but hotel very dated. I got stuck w a smoking room, not pleasant. Heat/AC in both my room and my co-workers room was extremely loud when it came on, kept waking us both us, I finally decided to turn it off complete and be cold. they are planning a big renovation, it cannot happen soon enough!Genuine Hotels.com guest review
Response by Embassy Row Hotel Hi Nancy, Thank you for taking the time to write a review. We take each review very seriously and it's shared with the team. I regret to hear about your recent experience. We are a 100% non-smoking hotel. Did you dial "0" to reach the operator to report the smoke or A/C? Our front desk team and operators are eager to assist and provide solutions. I always encourage guests to please let someone know so we can deliver the best experience possible. I hope you will come back and stay with us again (and get a good night's rest). Sincerely, Shawn Jervis
"Great price and area"
Right next to DuPont circle. Easy to walk places. Great food nearby. Check out Pizzeria Paradiso on P, and Larry's Ice Cream. Best ice cream and baklava we have ever had. Breakfast at the hotel was not the greatest, but Panera is right around the corner.Genuine Expedia guest review
"Nice hotel overall"
Nice hotel overall, but disappointed rooftop pool was closed. Close walk to restaurants and sightseeing via metro or bus. Breakfast was ok, but could have been more substantial for the hotel price.Genuine Expedia guest review
Response by Embassy Row Hotel Hi Carla, Thank you for taking the time to write a review. I'm happy to hear you enjoyed your stay. The rooftop terrace and pool is undergoing renovations and will reopen in mid-June. I hope you'll come back and stay with us again. Sincerely, Shawn Jervis General Manager
"Furnace freight train"
Furnace ran sporadically during the night and sounded like a freight train. Did not get a good night sleep either night because every time I'd fall asleep it would wake me up seemingly every hour. Stay away from #504 if you are a light sleeper.Genuine Hotels.com guest review
Response by Embassy Row Hotel Dear Traveler, Thank you for taking the time to write a review. We take each review very seriously. I regret to hear about the furnace in your room. Did you dial "0" to speak to an operator? I always encourage guests to share your requests and needs. They're very friendly and willing to help. However, I did share your review with our engineering department so I appreciate your diligence by sharing the room number. I hope you'll come back again and experience a good night's sleep. Sincerely, Shawn Jervis General Manager
My fiancé and I wanted to go somewhere close to home but get away. This hotel was great. We had checked in early and there were no rooms available but they offered to hold our bags till we had a room. We valet parked our car about $50 for overnight (we were able to keep it there the next day while we did some sight seeing for no additional cost). The […] metro station was just a minutes walk away. Very convenient! The hotel did not have a restaurant but we found a upscale pizza place called paradiso pizza around the corner which was excellent. Our room was clean and the beds were very comfortable. They had a continental breakfast which my fiancé said was just eggs and bananas. So a little let down there. The next morning the valet put our luggage in the car while we went out that day. Upon return our car was ready for us and off we went. Overall a wonderful trip!! Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Dear Lindsey and John, Congratulations on your engagement! I want to thank you for taking the time to write a five-star review. We really appreciate your feedback. It brings me great pleasure to hear that you were able to go out and explore the city. I regret to hear your fiancé was disappointed by breakfast. I hope you'll come back and experience the new hotel, which will feature a grab-n-go and barista station during breakfast and lunch. We look forward to hosting your next trip to DC. Sincerely, Shawn Jervis General Manager
This hotel reminded me of a no frills hotel only with a higher room rate...which made me feel cheated. We came for spring break in March 2014. Fitness center was broke. Heating unit in the room needed new belts so the noise woke us up several times during each evening. Breakfast Food and room condiments were cheap. No taste. Only bright spot was the […] friendliness of the staff. They were great! Read moreGenuine Hotels.com guest review
They moved me and several others to a different hotel, apparently to accommodate other higher paying customers. Had to move to and from other hotel, wasting my time. Internet connection is dismal, they should not take pride in advertising. Rooms are OK, thats the only consolation professionalism will get NEGATIVE 5/5, rest of criteria 4/5.Genuine Hotels.com guest review
Response by Embassy Row Hotel I am very sorry for having to relocate you to another hotel. I assure you in those situations it is a last resort and we want to make sure we have other accommodations prepared for our guests. Again I am very sorry for this experience. Sincerely, John Barrett Front Office Manager
"OK hotel close to DuPont Circle."
Pros: Very conveniently located, a block away from DuPont Circle. Very nice hotel staff. Complementary breakfast and internet access. Spacious room. Cons: No bathtab. Fitness room is poorly equipped (below standard, my biggest disappointment).Genuine Expedia guest review
The room was clean - small amounts of mold in the shower though. The room was small but ok to just sleep & shower. The "Continental Breakfast" was lacking - cereal & the weirdest tasting oatmeal I ever had! We ended up going out especially because the coffee should have only been used to get the mold off the shower! We got a great price on Expedia so […] I can't complain too much - I'll say it was worth the money. Friends paid $100 more a night across the street. Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel I am very sorry for the condition of your room, regardless of a good rate this is unacceptable at the property. I will investigate into this matter/room to prevent this experience for our future guests. Please come see us after our full renovation set to be completed by 2015. thank you, John Barrett Front Office Manager
"Embassy Row Hotel- Great experience!"
From the door men to the front desk personnel...quality service. Friendly, resourceful and knowledgeable. Rooms are neat, well stocked and smoke free:) If there was one opportunity for growth. ... When the finish the renovation to the gym ...it will be a max. Score across all categories.Genuine Hotels.com guest review
Response by Embassy Row Hotel Dear Traveler, I appreciate you taking the time to review our hotel. Delivering exceptional service is our highest priority. I'm happy to hear that the door men and front desk were able to create a positive experience for you. I hope you'll come back again and experience the new hotel, including the new fitness studio. Sincerely, Shawn Jervis
"Nice hotel in DuPont Circle"
We had a very nice experience at this hotel. It is an older hotel, but nice. The room we were in was average size, but the bathroom was quite small. Many reviewers spoke about the breakfast. It is complimentary and fairly basic, but still nice and enough for my family. They have pastries, oatmeal, boiled eggs and cereal to eat. Juice and coffee are […] also served. The doormen were so nice and extremely helpful. They helped us get around town by giving excellent directions and hailing cabs. We found a few nice restaurants within walking distance (3-5 minutes). We really liked Scion which is right around the corner. Overall, we enjoyed our stay and look forward to returning once the renovations are complete. Read moreGenuine Expedia guest review
Response by Embassy Row Hotel Dear Traveler, Thank you for taking the time to review our hotel. It brings me great pleasure that you and your family had a wonderful experience in Washington, DC and at our hotel. I'm so happy to hear the continental breakfast was perfect for your needs. I hope you'll come back again - whether it's for leisure or business. Sincerely, Shawn Jervis General Manager
I have traveled a lot and so far this hotel has a superior staff, better then hotels in NY and Vegas.Genuine Expedia guest review
Response by Embassy Row Hotel Hi Stephanie, Thank you for taking the time to write a review and share wonderful words about our team. I am thrilled to hear about your exceptional customer service experience. We strive to always deliver the highest standard of hospitality. We hope you will come back again and stay at The Embassy Row Hotel. Sincerely, Shawn Jervis
"Close to Metro"
Comfortable, clean bed and pillows, clean room and bathroom, good price for the area. Room not large but fine for business traveler. Interesting view if you get an outside room on the O Street side. Large flat screen TV. Have stayed here several times in the past and would return. Can hear TV noise through the walls, but during the week everything quieted […] down fairly early. Heating system is noisy, but works very well. Exercise room closed for renovations. I was told by front desk the entire hotel is going to be renovated during the next year and a restaurant added. Read moreGenuine Hotels.com guest review
"In the heart of DuPont circle"
Excellent. The staff was very helpful and courteous. The breakfast was excellent. The location can't be beat. The hotel was just one block from the metro.Genuine Hotels.com guest review
"I was over booked"
I was over booked and they moved me to a different hotel down the street. there were a few other customers around me at the desk where this happened to them also. Pretty chaotic.Genuine Hotels.com guest review
Great and comfortable hotel in an almost perfect location. Pity they're renovating and will ultimately end up in a much higher price bracket in 2015. Grab the bargain while you can!Genuine Hotels.com guest review
Response by Embassy Row Hotel Dear Traveler, Thank you for your five-star review. We're happy to hear you had a wonderful experience. The hotel will be fully renovated by spring 2014. I hope you'll come back again and stay with us. Sincerely, Shawn Jervis
"A great DC hotel"
The location was fantastic!! Right around corner from The Metro, close to bars & restaurants. Located right in the heart of DuPont circle! The staff were very attentive and knowledgeable! The room was very nice!Genuine Hotels.com guest review
Response by Embassy Row Hotel Hi AnnMarie, Thank you for taking the time to give our hotel a 5-star review. I'm happy you were able to take advantage of the fantastic location and nearby amenities. Please come back again and stay with us. Sincerely, Shawn Jervis General Manager
"DuPont Circle Find"
Excellent value for location, comfort, and cost.Genuine Hotels.com guest review
One of the worst places we have stayed, hotel staff wasn't pleasant no fridge nor microwave in room the breakfast was like Jail breakfast on top of that $46 a night for parking at the hotel...will not be going back!Genuine Expedia guest review
Response by Embassy Row Hotel Dear Guest, Thank you for taking the time to write a review. I want you to know that we take each review very seriously. I regret to hear about your recent visit and the complimentary continental breakfast. Guests who need a heavier breakfast enjoy frequenting many of the nearby restaurants (all within walking distance). Our concierge is happy to make these recommendations. Mini-refrigerators and microwaves are available upon request. Please dial "0" to make this request with the operator. In regards to valet parking, our prices ($26 daily/$45 overnight) are standard for Washington, DC. There are signs displayed when drivers pull up to the valet area so they're aware before committing to valet parking. We recommend street parking on the nearby streets for guests would like to save money. I am truly sorry we did not know about your experience while you were here so we could rectify it. I hope you will return and allow our staff make it up to you. Best regards, Shawn Jervis General Manager
Good that breakfast was included but all starch with only boiled egg for protein.Genuine Hotels.com guest review
"Back to old Stomping Ground"
When my best buddy from the 80's reconnected with me last year we celebrated our reunion in New Orleans and he expressed a desire to return to DC to live. I would dearly love to have him back so we can have that friendship back to where it used to be. I was first taken aback by the Expedia price being so low especially in DuPont Circle, then the hotel […] surprised me again when they accommodated my wish for a flat panel TV (I needed to complete some job training modules for work). I would give Embassy Row 4 stars just for location and a extra star for the staff itself. The staff were at once accommodating, courteous, and unassuming. For just 2 nights with an old pal where we used to hang out, the surrounding boutique hotels (where I've stayed before) can kiss my dollars goodbye because Embassy Row is my choice from now on. Read moreGenuine Expedia guest review
"Great value for the price"
Excellent location central to everything I needed to reach. Service was excellent, rooms were clean and quiet, and the price was excellent. The one day I did eat breakfast, it was a bit sparse, but overall, I was still satisfied.Genuine Hotels.com guest review
Response by Embassy Row Hotel Hi Dan, I'd like to personally thank you for the five-star review. We take great pride in delivering excellent service. I'm happy you enjoyed your visit and hope you will stay at our hotel again. Sincerely, Shawn Jervis
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