Stayed at the Embassy Row hotel for 3 days, 2 nights. I was a little nervous because there were several bad reviews for the hotel but I must say I was pleasantly surprised when I arrived. The hotel staff were very nice and hospitable. The bellman brought my bags in and got me a taxi. Also, there was a crazy storm one night so I couldn't go out for dinner. […] They were able to provide me with delivery menus. My room was clean with a great view of the cute neighborhood. I actually saw a man outside of his house painting on an easel! The neighborhood is super cute and charming. The location and price of this hotel can't be beat. I was able to walk to the White House, National Mall, Washington Monument (etc). Also, the Dupont Circle Metro station is right around the corner. The recently renovated rooftop pool was gorgeous. It's not large but they made good use of the space. I enjoyed sitting up there reading. I didn't have any food or drinks when I was up there. There's only one real complaint I have about this place. The complimentary breakfast was terrible. There were a lot of offerings (eggs, sausage, hash browns, asst pastries) but everything was pretty gross. Even my cranberry juice was watery and the coffee was overly strong. Regardless of the breakfast situation I would still definitely stay here again. Plus they seem to be continuously renovating so I'm sure it will get even better. Just don't raise the prices! :-) Read moreGenuine Hotels.com guest review
"extra charges not included"
I have never stayed at a hotel that charges $45 dollars to park and $9.95 for hotel incidentals that we never used but they still charged for very unhappy with Underhanded manner in witch they inflated the cost of the stay will NOT recommendGenuine Hotels.com guest review
We were looking for a convenient place to stay to see a Nats game-wanted something close to the Metro. This location was perfect! Metro station 1 block away with lots of activity and restaurants in the area. The bed was awesome! Also got to see July 4th fireworks from the pool deck on the roof! Amazing! Breakfast included and it is a real breakfast […] buffet with eggs, sausage, oatmeat etc...very good. 2 cons though...check-in was a disaster - only 2 staff on front desk with about 20 parties waiting to check in. Also, they only do valet parking that costs over $50 a night with tax. No self parking and no parking decks close by. Read moreGenuine Hotels.com guest review
The room I had was older compared to others that I saw. I was in 233, worst view ever. I got to look at the courtyard of rusty air vents. The ceiling in front of the bathroom had water damage. The television was not really a flat screen. We never received any robes and the bathroom shower knobs and head was loose. Other than that the place was tolerable. […] Our room always had clean towels and bed sheets. The staff is excellent. The rooftop pool is gorgeous, just get there early, space is limited. Loved the rooftop chef and bartenders! They need to work on the elevators too. Read moreGenuine Hotels.com guest review
I thought everything was great. I went for the July 4th weekend and the place was a bit crowded, however the location made up for that. The continental breakfast was ok. The lines were a bit long about 20 minutes to get food.Genuine Hotels.com guest review
Response by Embassy Row Hotel Dear Travel Bug, Thank you for your recent review. I'm happy to hear you enjoyed your stay. I appreciate your patience over the 4th of July weekend. We hope you'll come back again and stay with us. Sincerely, Shawn Jervis General Manager
"4th July in DC"
overall, with crowd of people for the holiday, the staff tried their very best effort, thnxGenuine Hotels.com guest review
Response by Embassy Row Hotel Vac4th, Thank you for taking the time to write a review. We really appreciate your patience and understanding over the 4th. We hope you'll come back again. Sincerely, Shawn Jervis General Manager
"Quiet Hotel at Dupont Circle DC"
The staff at the hotel were very friendly and helpful they took pride in their work! The roof top pool was very nice, unfortunately it can be closed for private parties during your stay so beware. Parking was expensive for hotel guests. Rooms were large enough and the interior view were very quiet. WiFi cost of $10 per room per night was excessive, […] this made the room cost less of a deal. Coverage was weak throughout the hotel, this may change as they renovate. Renovation may disrupt the hotel for the next two years as well. Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Dear Traveler, Thank you for your recent review. I'm happy to hear you enjoyed The Rooftop. It would have only been closed for a photo shoot during your stay. Also, the renovations of the hotel will only take five months, not two years. Thank you for your kind words about our hotel staff. We strive to provide the highest level of customer service. I hope you'll return and stay with us again. Sincerely, Shawn Jervis General Manager
Excellent service and a perfect stay. No problems occurred.Genuine Hotels.com guest review
"great location, friendly service"
The hotel is right around the corner from the Phillips Museum, one of my favorites! Robert at the front desk provided excellent customer service, especially to a disoriented man who thought he was at the right hotel but was actually staying elsewhere! A request for a refrigerator was immediately met. Excellent breakfast. Other than a loud a/c unit, […] everything was perfect! Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Dear Kay, Thank you for taking the time to write a review. I'm happy to hear you were impressed by our front desk team. We strive to provide the highest level of customer service. Thank you for mentioning Robert. I look forward to sharing this review with him. We hope you'll come back again and stay at our hotel. Sincerely, Shawn Jervis General Manager
"Not quite ready for full service"
Room not ready upon check in. Provided access card for rooftop pool/bar to get lunch. Went up and after lunch computer system down and still unable to get room. Were able to get room at 5:30pm. Called 3 times to request glass for room to get drink of water. Request never filled. No glasses, no chair yet table in room. Paper no pen at desk. Ad says free […] WI FI yet a $9.95 daily charge added to room tab. Clean room, beautiful roof top area, pool limit 10 people. Great neighborhood and location to metro. Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Dear Traveler, Thank you for your recent review. I'm glad you were able to enjoy lunch on The Rooftop while the room was ready. Check-in time is 4:00 PM so I appreciate your patience. I regret to hear that it took awhile to receive a glass of water. I hope you'll return again and stay at our hotel. Sincerely, Shawn Jervis General Manager
"@ Dupont Cir & close to Metro"
This is a great hotel. I've stayed here 10 or more times. It is not new but is being renovated. I have not problem with that but some might need most up to date everything. I need the Metro & buses. Restaurants, the zoo, Phillips Gallery, (Georgetown 1 mile easy by bus) everything is close by. There's so many things in this neighborhood that no one […] tells you about like the Wilson House or The Society of Cincinnati. The people that work at this hotel are fantastic. They are friendly and will do anything for you. I don't look for other hotels because I'm always happy at the Embassy Row Hotel. Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Dear Barbara & George, Thank you for your recent five-star review. We are happy to have you return to our hotel. Thank you for your kind words about our hotel team. We strive to provide the highest level of customer service. I hope that you will enjoy The Rooftop terrace and pool on your next visit. Thank you again. We look forward to seeing you again. Sincerely, Shawn Jervis General Manager
"My mostrecent Staty at Embasy Row Hotel"
Well it was not as nice when stayed there last year. First of all the hotel changed sometime last year. Not a very good change I might add. Next when I check in the desk clerk informed me that would be an additional charge for internet service of$10.00. I said did not want internet service I already had it on my phone. He said it was a mantory charge???. […] The next day when during breakfast the hotel ran out off eggs. Also I ask other people if the where aware of this new charge? Some people where and some people where not aware. Moreover what I found out if you where staying for like week or more you did not know. Other people with short stays where told when they checked in. One women she was staying for 14 days. That would be extra charge of $140.00? How can they do that. And is that legal? Furthermore the quality of the hotel went down. It's in a great location. However, not sure if I would stay or ever recommend this hotel to family and friends. Prior to this stay I would have. After this particular stay there no way. Again the new ownership not keeping the overall quality up to speed. Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Dear Traveler, Thank you for your recent review. The hotel service fee is $10/daily and it's presented at check-in to every guest. The new ownership is making tremendous improvements to the hotel. The NEW Rooftop terrace and pool is phase one of our $15 million dollar renovation. We hope you'll come back and experience the new changes that are being made to the hotel. Sincerely, Shawn Jervis General Manager
"Expensive parking and hidden mandatory Wi-Fi fee"
I was very disappointed. We actually called to see if the pool would be open. It was.....for day 1 only. They seriously had to close the pool down for an entire day for a photo shoot? We had to pay a mandatory Wi-Fi fee for a weak connection that was useless. We also had an unexplained fee on our credit card. I think they charged me for the use of their […] computer as a phone charger. They would not let us park our own car and charged an unfair rate for valet parking. This will be the last time we use hotels dot com (not allowed to use a website in here). This will also be the last time we stay at the Embassy Row Hotel. Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Dear Traveler, Thank you for your recent review. The Rooftop was closed on June 30th for a photo shoot. I appreciate your patience. The Rooftop is open seven days a week. It was something that needed to be done, so we chose a Monday based on occupancy and demand. Unfortunately, the photoshoot was on the Monday during your stay. Due to the nature of the garage, guests are not able to park their own car. It's a valet garage, not a regular parking garage. However, parking prices are posted on three signs upon arrival at the hotel. The price ($26/daily, $45/overnight) is on par with D.C.'s parking. I regret to hear that you are disappointed. I hope we can make it up to you. I hope you will consider coming back and staying with us. Sincerely, Shawn Jervis General Manager
All of the staff were very friendly and helpful. The roof top pool was amazing!Genuine Hotels.com guest review
Response by Embassy Row Hotel Joseph, Thank you so much for your recent review. I truly appreciate the kind words about our staff and feedback about The Rooftop. I hope you'll return again and stay with us. Sincerely, Shawn Jervis General Manager
"What you will and will not get at this hotel."
You will get the best breakfast ever - excellent coffee, cereals, fruits, eggs, and so on. Lots to choose from. Rooms are comfortable and clean but small - depending on what type you choose. The overall feel of the hotel is modern and well kept. You will be charged an additional mandatory fee for the internet and use of the phone, regardless of whether […] you will use it or not. You will be charged $45/day for parking your car at the hotel. So, don't let the good rate fool you and be prepared for an extra $55/day charge. Great location, close to metro station and "walking distance" (20mins) to White House. You will NOT get a decently sized bathroom. Ours was TINY. No room to put your belongings, no hairdryer, no bathtub - just a shower. No shelves to put anything on. You will NOT get good TV channels - very few to choose from. No minifridge in the room. Ice and vending machines every other floor. The "swimming pool" was still under "construction", which was really bad when the temperature reached 95degrees. The front desk is understaffed, so you have a long wait there..... Read moreGenuine Hotels.com guest review
"Great location. Adequate accommodation."
Adequate. Lack of ramp access from lobby for handicapped or rolling bags. Breakfast was excellent but after 3 mornings in a row could have used a little variety, maybe some salsa to go with eggs. The breakfast attendant was grumpy and not helpful. Rooms are dated. TV is room was very old and had some severe screen issues. staff helpful, but got wrongly […] charged for a refrigerator for room - so check bill carefully! Gym was under construction. Read moreGenuine Hotels.com guest review
The front desk staff was nice, but seemed harried and at times incompetent. They had difficulty meeting our requests until the manager stepped in. Our bathroom was missing its door, but again the manager stepped in and secured another room for our group at no additional charge. Had it not been for his ability to accommodate our needs, we would not have […] had as good an experience there. The hotel is absolutely worth it, though, especially for location and the delicious free breakfast! Read moreGenuine Hotels.com guest review
"No Pool although they are promoting it."
I didn't stay. It was a very bad experience. This is why I book through Hotels.Com. They always take care of me!Genuine Hotels.com guest review
"A disappointment on several levels"
We initially selected this hotel because it had a pool. When we arrived the pool was under construction, though this information was not included on the hotels.com website. They sent us to another hotel 15 minutes away and we had to pay an extra $10 per person per day to swim. Elevators were painfully slow; we spent too much of our trip waiting for […] them. The hotel itself is a bit old in the tooth. On the plus side, the breakfast buffet was very good. Read moreGenuine Hotels.com guest review
The stay was nice. Hotel needs updating but otherwise it was a good hotel. I did request a room without feather pillows or quilt but the room had them anyway. But overall would book there again once the renovations were completedGenuine Hotels.com guest review
Response by Embassy Row Hotel Dear Traveler, Thank you for reviewing the hotel. I'm delighted to hear that you enjoyed your stay and we were able to accommodate your needs. We hope you'll come back and stay with us again. Sincerely, Shawn Jervis General Manager
Went there for a short 3-day trip over the weekend. Great location, decent rooms, good service. Overall, a great experience.Genuine Hotels.com guest review
"No gym, pool and bar."
I was not happy with our stay. The hotel needs to go thru a remodel. The bar, pool and gym were closed. They also charge for wi- fi.Genuine Hotels.com guest review
too bad Hotels.com didn't follow up on the hotel's update on reconstrucrions and no pool available. One of the reason we had booked..what a disappointment. The hotel itself had updated on their website so unless a customer calls themselves the hotel how's one to know since we count on this website to be up on things.Genuine Hotels.com guest review
Nice hotel. Under renovation. Very disappointed that pool was not open. Gym was not open either. Hopefully after renovation it will be better to visit.Genuine Hotels.com guest review
The hotel rooms need upgrading!Genuine Hotels.com guest review
The hotel was very nice and the price we paid was superb. However, the rooftop wasn't open, which would have been an great attraction after traveling, and we were woken up at 4am to noisy drunk people on the street. This was obviously not the hotel's fault, and they did take care of it after I called the front desk. We had a beautiful view of the actual […] Embassy Row and were suprised by waking up to a farmer's market. That was a lovely surprise Read moreGenuine Hotels.com guest review
"close to everything"
excellent. staff v ery helpful and nice. great neighborhood. room very clean.Genuine Hotels.com guest review
Overall great facility. We will recommended and possibly come again. Very close proximity to the Embassies. Overall very satisfied.Genuine Hotels.com guest review
Great.Genuine Hotels.com guest review
"Dated hotel Mass Ave hotel w/very pricey parking."
Traveled to DC to participate in GWU graduation and wanted the option to walk, given good weather. Was immediately taken aback by the dated finishings in the lobby, dining areas, elevators, hall ways, and most importantly the rooms. We reserved a room with queen sized bed. When asked about the bed size at check in (my husband and I are tall), the representative […] confirmed our requested bed size. The bed in room 209 was a double at best. The down pillows were so flat, doubling does nothing to elevate your head. The room has old/stale carpet. The door had unrepaired chips along the bottom interior. No refrigerator, no occasional chair (a conference room dining room chair provided additional seating. No exhaust fan in the bathroom and there is very little counter space around the sink. Although the closet is tight, at least eight (8) wooden hangers are included. The safe has a sticky door. Room 209, is on the opposite side of the elevators (there is a large quartered off square in the middle of hotel, so guests must walk around the parameter of this space down long hallways to reach rooms on the opposite side of the hotel. This could be very challenging for some guests. Overnight parking is $53+ tax EACH night. Daytime parking is $23 with no in & out. Guests must either climb or descend steps almost immediately upon entry onto the property. Read moreGenuine Expedia guest review
Response by Embassy Row Hotel Dear Donn, Thank you for taking the time to review our hotel. Destination Hotels & Resorts is the new property management company for the hotel. We're working to make improvements to the hotel which includes a $15 million dollar renovation and will include all nine floors and relocating the lobby and adding a restaurant. However, I appreciate that you've provided the room number and specifics about opportunities for that room. This is very helpful for our engineering team. I hope you'll come back and stay with us, whether for business or for leisure. Sincerely, Shawn Jervis General Manager
"Great location BUT......"
I thought that the hotel was overpriced and paying over $53.00 per night for parking was unbelievable. The location was great but unfortunately the water pressure in the shower was barely above a trickle. The "complimentary" continental breakfast was not worth the time waiting for a table. Better breakfast is served at any fast food restaurant. We booked […] this hotel as it was advertised as having a roof top area. It was not access able as it was under repairs. This little fact was omitted from the ad. We will not be staying there again. Read moreGenuine Expedia guest review
Response by Embassy Row Hotel Dear J, Thank you for taking the time to write a review. Although our valet parking is priced for Washington, D.C., our front desk associates are always able to recommend nearby places for street parking. I appreciate the feedback about our continental breakfast. We have since added hot items such as potatoes, eggs, bacon and sausage (varying on different days). I really think you'll enjoy the additions. I regret to hear that you came while the rooftop is under renovations. It will re-open in late June with added food and beverage service and resort cabanas. I hope that you'll come back and stay with us, whether for leisure or for business. Please let us know if there's anything we can do to make your stay more enjoyable. Sincerely, Shawn Jervis General Manager
"Clean and taken care of, but nothing fancy."
Hotel staff helped when needed, breakfast was average, rooms were small, but a great location.Genuine Expedia guest review
Friendly staff, fabulous location! Rooms a tad small but comfortable.Genuine Expedia guest review
We enjoyed our stay and feel the location was excellent. It is located next to many National Embassies and great restaurants. It is also convenient if you use the Metro or bus system. Good breakfast too. We would stay there again.Genuine Expedia guest review
Response by Embassy Row Hotel Dear Jeff, Thank you for taking the time to write a review. I'm so happy to hear that you thoroughly enjoyed your visit. I hope you'll come back again and stay with us. Kindest regards, Shawn Jervis General Manager
Pleasant stay, comfortable. Excellent location. Would be nice if the bar in the lobby were open. Only complaint is one of the busboys in the dining room at breakfast was too aggressive in clearing dishes from the tables - picking up dishes that the diner had not yet finished.Genuine Hotels.com guest review
Response by Embassy Row Hotel Dear Larry, Thank you for taking the time to write a review. We consider the feedback in each review and work to improve. I regret to hear that service was not to our highest standard in the dining room - I will share this review with our team. I hope you'll return and stay with us again in the future. Our new hotel in March 2015 will have a lobby bar for you. Thank you again. Kindest regards, Shawn Jervis General Manager
"Overall expectations were not met"
Hotel did not seem updated. Elevators need work.Very friendly staff but could useGenuine Expedia guest review
It was our first visit and will highly recommend our friends to stay at the Embassy Row. Our first room had a leak but the keys were exchanged with out hesitation.Genuine Expedia guest review
Extremely overpriced for the quality.Genuine Hotels.com guest review
"No sleep at this hotel."
Many things were broken or about to break. Outlets didn't work. Hairdryer didn's have a working on/off switch. The worst thing was that the closet had a metal shelf on which the safe was bolted. Due to vibrations, it rattled all nigtt. When I left the next morning, I asked that it be fixed, It wasn't. An engineer came up the second night, installed […] some cardboard behind the safe and two hours later, it started to rattle again. No sleep for two nights in a row. Also, people should be aware there is no room service at this hotel, and unlike other hotels without room service, no refrigerators in the room. Read moreGenuine Expedia guest review
Hotel and ooms were clean, friendly and helpful staff. Rooms were small for $200 a night. Elevators did not work the whole time. Cool location.Genuine Hotels.com guest review
"Much better options in area"
Room reeked of smoke, leaking cieling into large trash can in hallway for entire 3-day stay, mandatory "incidental" tech fee of $10/day whether you use WiFi or not, very slow elevators. Good location if you need to be in Dupont Circle, but much better cheap hotels elsewhere downtownGenuine Expedia guest review
"Conveniently located - to a lot of Embassies"
Last year we stayed at the Fairfax Hotel whereby the service is EXCELLENT! Embassy Row Hotel is a great place to stay only if service is not important to you. Thankfully, they offer a daily continental breakfast and it is conveniently located. Otherwise, I would not recommend Embassy Row Hotel to anyone. My family and I take this trip to D.C. every […] year fo the Passport D.C. Embassy Tours. This hotel participated in these events. However, not one employee told us (guests) about it!!! Their service is absolutely horrible! Read moreGenuine Hotels.com guest review
"Convenient and comfortable"
The front desk staff were very helpful, I had a problem with my FedEx parcels not arriving in time for an event I organized in DC. The Continental Breakfast was above average with variety of choices. Abundant hot water in the shower was pleasing - my 3 night stay was during all the torrential rain hitting DC and I got soaked and wet footed - so warm […] water helped a great deal to stop chills. My only disappointment was that my room did not have a hair drier. Commendable is giving guests the option to not have their beds changed daily. Read moreGenuine Expedia guest review
"Great location, but ..."
The hotel is okay; the service, amenities, and cleanliness is what's expected for the price. The location is amazing though; it's right in the middle of everything in Dupont Circle and close to the metro. However, the good experience ended there for us. The room we had on the 7th floor was right next to the ice machine which is pretty loud through the […] super thin walls. The loud AC in our room in combination with some sort of constant ventilation fan noises backed up by the ice machine made it impossible to sleep. Even my husband who can sleep through anything couldn't handle this most annoying non-stop noise. We left at 2AM as we figured that any sleep in that room was impossible. The front desk person just shrugged his shoulders and said something about some work being done or something. Thanks a lot, Embassy Row Hotel, for a sleepless night and the ruined weekend. Read moreGenuine Expedia guest review
"Embassy Row Hotel"
The hotel was lovely, it's quite old so some signs of wear are showing such as no flat screens, refrigerators or safes in the room. The staff was super, very accommodating and called us when our room was ready earlier than expected. However the front desk assured us we would not get charged with an additional day of parking if we were only an hour or […] two over and they did indeed charge us for a second day which was unfortunate. We would have have gotten back sooner had we known. The good news is that parking at the hotel was only 26.00 per night. I just wish they had told us to make sure and be back on time. Read moreGenuine Hotels.com guest review
"Overbooked rooms and had to move me at 1:30am"
I would NOT recommend this hotel. I think the title just about says it all. This is despite the fact that I called earlier that evening to let them know my plane had been delayed and I would be arriving very late. After getting to the hotel at 1:30am, they ended up getting me a cab and moving me to the Embassy Suites Hotel a few blocks away. This was […] not what I wanted to do in the middle of the night when I needed to be up at 6am for a meeting! After returning to the hotel for the second night of my stay in DC, I asked three times for the manager to call me - he/she never did. The hotel did pay for my first night at the Embassy Suites and left some cookies in my room, but overall it was terribly frustrating. Read moreGenuine Expedia guest review
Response by Embassy Row Hotel I am very sorry about your experience, I assure you it is never our intention to relocate any guest. We dropped the ball on not notating the reservation of the late arrival, I will talk with my team to see what happened that night. With the cookies I left in your room I left my business card, unfortunately I did not hear from you and the only contact method I had was your room number. Please accept my sincere apology and we do hope to see you back in the future. Sincerely, John Barrett Front Office Manager
I had a great stay. Great central location and accessible to several stores.Genuine Expedia guest review
"Had to ask for soap?"
Super long wait to check in and 2 days I had to ask them to bring me soap. Never happened to me before in any hotel stay ever. Overall, the hotel is ok, it's old and needs some serious renovation. But, if you need a cheap stay, it's ok.Genuine Expedia guest review
My stay was excellent. I was surprise to find that the television set was an old school 27" and not a larger flat screen model.Genuine Hotels.com guest review
"Ok Hotel for Washington DC"
The best thing about this hotel is the location and the fact they have on site parking, but at over $50 a night with tax. The room was small and the AC was ok, but didn't keep the room as comfortable as I would like. One of our friends in another room said they were freezing all the time. We were barely cool! Maid service was fine no issue. They did […] provide a continental breakfast at no charge, and it was decent and something you don't expect in big city hotels. Bottom line, great location, don't stay more than one or two nights and you'll be ok. Read moreGenuine Hotels.com guest review
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