very clean and comfortable, good breakfast , local restaurants very good and close by. local bus tour stop 5 minutes awayGenuine Hotels.com guest review
The room was really dirty.Was dusty all over. The telephone did not work. The soap dish was broken. The shower curtain was dirty. The screen above the bathroom was removed. Mold on the tile. We spoke to front desk and did not do anything about it. Was very disappointed. The next day when we got to our room, a paint tin was held to hold the door open. […] There was a paint tin on the toilet and there was a Blow dryer plugged in laying on the floor. I have pictures of this. I will post it them. Read moreGenuine Hotels.com guest review
"Some things are just tacky!"
Hotel is very nice The only thing that is really tacky is their charge for internet whether you use it or not, Just include it in your rate and no one will be the wiser This way people are really annoyed.Genuine Hotels.com guest review
I booked a room with a queen bed. There were three of us so I asked for a roll away and was told there was no guarantee so I brought an air mattress. I told them at the front desk (after waiting in line for an hour) that they could use the roll away for another guest but I needed sheets. After an hour I called housekeeping who informed me they HAD NO […] SHEETS! I asked for a manager and was supposedly forwarded to one who I later found out was the concierge. I never received sheets or a blanket. I was uncomfortable all night. The upper deck was great for the fireworks and the personnel at the pool were much more professional that the so called management. Breakfast was good though.. Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Dear Sheryl, Thank you for taking the time to write a review. I appreciate your patience over the 4th of July holiday weekend. I want you to know that we take your feedback very seriously and I'll share this review with our team. We hope that you'll return and let us make it up to you. Thank you again. Sincerely, Shawn Jervis General Manager
Nice enough hotel room, but was disappointed with the hidden wi-fi charge of $9.95. Very close to the DuPont Circle Metro, which was a plus!Genuine Hotels.com guest review
"old and worn"
Considering the price, the hotel is old and tired. The room was quite small.Genuine Hotels.com guest review
"Great location..amazing rooftop..hotel needs reno"
I enjoyed my stay, but was disappointed in the very dated room. I understand that the hotel is about to undergo a large renovation/modernization, but there are some things that should be maintained up to the minute the renovation begins. The toilet was rotated about 10 degrees so it was awkward to use comfortably. The TV worked well, but was about 10 […] years old. there was no mirror near the desk in the room.. The elevator doors repeatedly closed on me and the members of my group. The valets for parking were particularly friendly.Rooftop pool, bar and bathrooms are the best part. Obviously the renovations are literally from the top down. Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Dear Marie, Thank you for taking the time to write a review. I'm delighted to hear you enjoyed The Rooftop. I appreciate your great feedback. Flat-screen TVs have been ordered for every room and we're looking forward to improving guest rooms. The renovations will entirely transform the hotel from top to bottom, as you said. Thank you again. We hope you'll return to D.C. again and stay with us. Sincerely, Shawn Jervis General Manager
additional $10 for internet is overpricedGenuine Hotels.com guest review
My stay was for only the evening for a business event so I only managed to use the hotel for sleeping and a shower. I cannot make a comment for the breakfast as I left before then. However, the doors to each of the hotel rooms do not have the same soundproofing qualities as the walls, so you could hear what was going on in the hallway as you tried to […] sleep. Also, I think their HVAC system must be old because I could hear the unit in my fourth floor room. Read moreGenuine Hotels.com guest review
"Decent with good breakfast included"
Good hotel. Only complaint is that they force you to use their $9.95 internet service.Genuine Hotels.com guest review
"Convenient location - not so great staff"
Embassy Row Hotel was the perfect location for my trip. Right next to Dupont Circle. However, there was always and incredibly long line at the front desk. That, coupled with how slow the workers were, meant it took a while to check in/ask questions/check out. Not a deal breaker. Also, the room smelled faintly of smoke. But overall, for the Hotels.com […] price I paid ($120 a night) it was a good deal. Read moreGenuine Hotels.com guest review
"Good hotel, broken elevators, bad food"
Overall a very nice hotel. Lived the rooftop pool. The elevators are all broken but are scheduled to be fixed within 3 months (inconvenient, but not the end of the world). The breakfast was not ideal- nothing healthy! No fruit, yogurt, or gf/vegetarian options.Genuine Hotels.com guest review
"$10 Extra Fee?"
Arrived to find out that this hotel charges Hotels.com customers an add-on fee for "internet, gym, and incidentals." I asked to waive the fee, as I did not intend to use these services, and because I had already paid for the room as was not notified of extra charges before paying for the room. The lobby was full of people who had come to use some of […] the few remaining hotel rooms available since the airport had storm cancelations. After going round and round with the front desk manager even to the point of sending him my confirmation email as proof that I was not notified of extra charges, I finally spoke to the General Manager about the charges. He explained that not unlike a resort, there were charges for incidentals listed in the fine print. I explained that 1) the fine print was intentionally opaque about $10 being added to every bill, and 2) charging unknowing and desperate people who just stepped out of a cab is nothing short of organizational thievery. They credited me back the $10. I will not be staying at this location in the future. I would not have minded paying an extra $10... but I insist on being informed of mandatory hotel charges when I clear my payment with hotels.com. That is reasonable for all three parties. Surprise charges are never a winner with customer service! Read moreGenuine Hotels.com guest review
"Hotel Manager needs a Customer Service Class"
Overall this hotel was a nice stay. We had five people in our room. Prior to our trip I called the front desk directly to make sure that we could have a roll away bed in the room. This person assured me that I could and that I could request it upon check in. Upon check in I was told by the manager that it was against the fire code to put a roll away […] bed in our room. Long story short the manager was so mechanical in his responses to me with no compassion nor customer service skills that I will never stay nor recommend this hotel to any friend/colleague. He pretty much said I was lying about calling and getting the roll away information and kept saying "I can neither deny nor confirm that". He definitely has the DC political bull down!! So one of sons had to sleep on the floor. Housekeeping sent up extra pillows and sheets but when we asked for an extra blanket they were out. Really?!?!? Oh and if you are considering staying here make sure you ask if the elevators are finished begin renovated. It would have been faster and cooler to walk to the roof. Kudos to the other front desk and hotel personnel as they were the saving graces in this hotel's customer service. Read moreGenuine Hotels.com guest review
"Affordable and nice."
The hotel was worth the price as compared to other D.C. hotels. I would stay at this hotel again.Genuine Hotels.com guest review
Great location but in need of many updates. Renovations are underway. Elevator is debilitatingly slow. Take the stairs if you can.Genuine Hotels.com guest review
"At Least They Have A Pool"
This was not a pleasant stay. Three reasons: 1. There were blood drops on the sheets; which we did not discover until we were packing our bags to leave. 2. The overnight front desk attendant was rude. (A friend of mine left his keys at the front desk since we were going. When we came back to the hotel, the attendant said they did not have them. After […] she found them, she literally threw them at him.) 3. We went down for breakfast at 9:45 and there was very little food left. I know the breakfast stops at 10:00 AM, but do not advertise you serve until 10:00 and don't have food available. Read moreGenuine Hotels.com guest review
"Effective, but in the midst of construction"
This hotel will be wonderful when the construction is complete. However, it is currently a bit dated and the gym is closed FYI. Staff are very pleasant the price is worth the location and free hot/cold breakfast. Good deal but hotel ambiance isn't really anything to write home about.Genuine Hotels.com guest review
"Awesome Affordable Stay"
The greatest stay with Hotels.comGenuine Hotels.com guest review
"Great stay and fabulous rooftop."
My daughter and I had a lovely time on the rooftop splashing in the pool, sipping cool drinks and chowing down on bbq delights. Awesome fish tacos to boot.Genuine Hotels.com guest review
Overall hotel was in great location, chk in/out fast, friendly staff. Room was clean, but needs perhaps some updating. We made our reservations thru hotels.com who noted in our reservation to accommodate 5 in our party. Upon chk in we were informed "only 4 max in" room. One slept on floor.Genuine Hotels.com guest review
The Embassy Row Hotel was possibly a good hotel, in the 90's. Now it just appears dated. Our TV was a big box television. There were not enough outlets in the room, so I needed to decide between charging my phone, watching TV, and ironing my clothes. I ironed in silence. Our AC was broken upon entry, so we needed to wait 3 hours for a maintenance individual […] to fix it. The room was clean. The bathroom was small. We booked the hotel because of the new rooftop pool and bar. Pool looked nice, but the bar and kitchen were both closed. With no explanation given as to why. Located on embassy row in DC is a nice touch, but we did not book for the sightseeing. I was thoroughly disappointed. Read moreGenuine Hotels.com guest review
I had a great stay. Although hotel a bit outdated, the room was nice and clean, staff was welcoming. They already renovated a rooftop pool and it was very nice to chill around the pool. Guests can have a snack and a drink too. The hotel is going under renovation so I hope it will be even better after that. Great location.Genuine Hotels.com guest review
The stay was OK, the pool was relatively small, the breakfast was great but short. Upon arrival they have underground parking but it is only valet. Starting service is good but come checkout time, they add more and more fees and reserve rooms have a service fee for internet though all rooms get it.Genuine Hotels.com guest review
"Good hotel, not great, extra fees"
The first thing I was told upon check in was that there are additional nightly fees to the hotels.com price. I received a package and was charged an additional package fee. The soap holder in the shower was falling off the wall but the shower had nice hot water and good pressure. The included breakfast was nice, typical continental breakfast with eggs, […] sausage, etc. Overall, not a bad experience. Read moreGenuine Hotels.com guest review
"Very Nice Stay......loved the rooftop pool/bar"
We enjoyed our stay and had a very nice time. We really enjoyed walking around the area and Embassy Row. Check in was rough since it seemed a new employee was starting and the experienced employee was helping him and a line of 10 people formed. It took almost an hour to get our room key. Other than that, we enjoyed our stay!! The bartender (not sure […] of her name) was very helpful and had a wonderful personality!! Read moreGenuine Hotels.com guest review
Service is impeccable. From the Door man to the front desk to the cook and pool area employees we felt welcome and attended to. The room was a bit small and a mini-fridge would have been a huge help. Even the engineers were friendly. I can't say enough about the delicious breakfast or beautiful neighborhood and views from the room and rooftop pool. […] A great place for family. Close to everything!!!! Read moreGenuine Hotels.com guest review
Stayed at the Embassy Row hotel for 3 days, 2 nights. I was a little nervous because there were several bad reviews for the hotel but I must say I was pleasantly surprised when I arrived. The hotel staff were very nice and hospitable. The bellman brought my bags in and got me a taxi. Also, there was a crazy storm one night so I couldn't go out for dinner. […] They were able to provide me with delivery menus. My room was clean with a great view of the cute neighborhood. I actually saw a man outside of his house painting on an easel! The neighborhood is super cute and charming. The location and price of this hotel can't be beat. I was able to walk to the White House, National Mall, Washington Monument (etc). Also, the Dupont Circle Metro station is right around the corner. The recently renovated rooftop pool was gorgeous. It's not large but they made good use of the space. I enjoyed sitting up there reading. I didn't have any food or drinks when I was up there. There's only one real complaint I have about this place. The complimentary breakfast was terrible. There were a lot of offerings (eggs, sausage, hash browns, asst pastries) but everything was pretty gross. Even my cranberry juice was watery and the coffee was overly strong. Regardless of the breakfast situation I would still definitely stay here again. Plus they seem to be continuously renovating so I'm sure it will get even better. Just don't raise the prices! :-) Read moreGenuine Hotels.com guest review
"extra charges not included"
I have never stayed at a hotel that charges $45 dollars to park and $9.95 for hotel incidentals that we never used but they still charged for very unhappy with Underhanded manner in witch they inflated the cost of the stay will NOT recommendGenuine Hotels.com guest review
We were looking for a convenient place to stay to see a Nats game-wanted something close to the Metro. This location was perfect! Metro station 1 block away with lots of activity and restaurants in the area. The bed was awesome! Also got to see July 4th fireworks from the pool deck on the roof! Amazing! Breakfast included and it is a real breakfast […] buffet with eggs, sausage, oatmeat etc...very good. 2 cons though...check-in was a disaster - only 2 staff on front desk with about 20 parties waiting to check in. Also, they only do valet parking that costs over $50 a night with tax. No self parking and no parking decks close by. Read moreGenuine Hotels.com guest review
The room I had was older compared to others that I saw. I was in 233, worst view ever. I got to look at the courtyard of rusty air vents. The ceiling in front of the bathroom had water damage. The television was not really a flat screen. We never received any robes and the bathroom shower knobs and head was loose. Other than that the place was tolerable. […] Our room always had clean towels and bed sheets. The staff is excellent. The rooftop pool is gorgeous, just get there early, space is limited. Loved the rooftop chef and bartenders! They need to work on the elevators too. Read moreGenuine Hotels.com guest review
I thought everything was great. I went for the July 4th weekend and the place was a bit crowded, however the location made up for that. The continental breakfast was ok. The lines were a bit long about 20 minutes to get food.Genuine Hotels.com guest review
Response by Embassy Row Hotel Dear Travel Bug, Thank you for your recent review. I'm happy to hear you enjoyed your stay. I appreciate your patience over the 4th of July weekend. We hope you'll come back again and stay with us. Sincerely, Shawn Jervis General Manager
"4th July in DC"
overall, with crowd of people for the holiday, the staff tried their very best effort, thnxGenuine Hotels.com guest review
Response by Embassy Row Hotel Vac4th, Thank you for taking the time to write a review. We really appreciate your patience and understanding over the 4th. We hope you'll come back again. Sincerely, Shawn Jervis General Manager
"Quiet Hotel at Dupont Circle DC"
The staff at the hotel were very friendly and helpful they took pride in their work! The roof top pool was very nice, unfortunately it can be closed for private parties during your stay so beware. Parking was expensive for hotel guests. Rooms were large enough and the interior view were very quiet. WiFi cost of $10 per room per night was excessive, […] this made the room cost less of a deal. Coverage was weak throughout the hotel, this may change as they renovate. Renovation may disrupt the hotel for the next two years as well. Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Dear Traveler, Thank you for your recent review. I'm happy to hear you enjoyed The Rooftop. It would have only been closed for a photo shoot during your stay. Also, the renovations of the hotel will only take five months, not two years. Thank you for your kind words about our hotel staff. We strive to provide the highest level of customer service. I hope you'll return and stay with us again. Sincerely, Shawn Jervis General Manager
Excellent service and a perfect stay. No problems occurred.Genuine Hotels.com guest review
"great location, friendly service"
The hotel is right around the corner from the Phillips Museum, one of my favorites! Robert at the front desk provided excellent customer service, especially to a disoriented man who thought he was at the right hotel but was actually staying elsewhere! A request for a refrigerator was immediately met. Excellent breakfast. Other than a loud a/c unit, […] everything was perfect! Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Dear Kay, Thank you for taking the time to write a review. I'm happy to hear you were impressed by our front desk team. We strive to provide the highest level of customer service. Thank you for mentioning Robert. I look forward to sharing this review with him. We hope you'll come back again and stay at our hotel. Sincerely, Shawn Jervis General Manager
"Not quite ready for full service"
Room not ready upon check in. Provided access card for rooftop pool/bar to get lunch. Went up and after lunch computer system down and still unable to get room. Were able to get room at 5:30pm. Called 3 times to request glass for room to get drink of water. Request never filled. No glasses, no chair yet table in room. Paper no pen at desk. Ad says free […] WI FI yet a $9.95 daily charge added to room tab. Clean room, beautiful roof top area, pool limit 10 people. Great neighborhood and location to metro. Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Dear Traveler, Thank you for your recent review. I'm glad you were able to enjoy lunch on The Rooftop while the room was ready. Check-in time is 4:00 PM so I appreciate your patience. I regret to hear that it took awhile to receive a glass of water. I hope you'll return again and stay at our hotel. Sincerely, Shawn Jervis General Manager
"@ Dupont Cir & close to Metro"
This is a great hotel. I've stayed here 10 or more times. It is not new but is being renovated. I have not problem with that but some might need most up to date everything. I need the Metro & buses. Restaurants, the zoo, Phillips Gallery, (Georgetown 1 mile easy by bus) everything is close by. There's so many things in this neighborhood that no one […] tells you about like the Wilson House or The Society of Cincinnati. The people that work at this hotel are fantastic. They are friendly and will do anything for you. I don't look for other hotels because I'm always happy at the Embassy Row Hotel. Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Dear Barbara & George, Thank you for your recent five-star review. We are happy to have you return to our hotel. Thank you for your kind words about our hotel team. We strive to provide the highest level of customer service. I hope that you will enjoy The Rooftop terrace and pool on your next visit. Thank you again. We look forward to seeing you again. Sincerely, Shawn Jervis General Manager
"My mostrecent Staty at Embasy Row Hotel"
Well it was not as nice when stayed there last year. First of all the hotel changed sometime last year. Not a very good change I might add. Next when I check in the desk clerk informed me that would be an additional charge for internet service of$10.00. I said did not want internet service I already had it on my phone. He said it was a mantory charge???. […] The next day when during breakfast the hotel ran out off eggs. Also I ask other people if the where aware of this new charge? Some people where and some people where not aware. Moreover what I found out if you where staying for like week or more you did not know. Other people with short stays where told when they checked in. One women she was staying for 14 days. That would be extra charge of $140.00? How can they do that. And is that legal? Furthermore the quality of the hotel went down. It's in a great location. However, not sure if I would stay or ever recommend this hotel to family and friends. Prior to this stay I would have. After this particular stay there no way. Again the new ownership not keeping the overall quality up to speed. Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Dear Traveler, Thank you for your recent review. The hotel service fee is $10/daily and it's presented at check-in to every guest. The new ownership is making tremendous improvements to the hotel. The NEW Rooftop terrace and pool is phase one of our $15 million dollar renovation. We hope you'll come back and experience the new changes that are being made to the hotel. Sincerely, Shawn Jervis General Manager
"Expensive parking and hidden mandatory Wi-Fi fee"
I was very disappointed. We actually called to see if the pool would be open. It was.....for day 1 only. They seriously had to close the pool down for an entire day for a photo shoot? We had to pay a mandatory Wi-Fi fee for a weak connection that was useless. We also had an unexplained fee on our credit card. I think they charged me for the use of their […] computer as a phone charger. They would not let us park our own car and charged an unfair rate for valet parking. This will be the last time we use hotels dot com (not allowed to use a website in here). This will also be the last time we stay at the Embassy Row Hotel. Read moreGenuine Hotels.com guest review
Response by Embassy Row Hotel Dear Traveler, Thank you for your recent review. The Rooftop was closed on June 30th for a photo shoot. I appreciate your patience. The Rooftop is open seven days a week. It was something that needed to be done, so we chose a Monday based on occupancy and demand. Unfortunately, the photoshoot was on the Monday during your stay. Due to the nature of the garage, guests are not able to park their own car. It's a valet garage, not a regular parking garage. However, parking prices are posted on three signs upon arrival at the hotel. The price ($26/daily, $45/overnight) is on par with D.C.'s parking. I regret to hear that you are disappointed. I hope we can make it up to you. I hope you will consider coming back and staying with us. Sincerely, Shawn Jervis General Manager
All of the staff were very friendly and helpful. The roof top pool was amazing!Genuine Hotels.com guest review
Response by Embassy Row Hotel Joseph, Thank you so much for your recent review. I truly appreciate the kind words about our staff and feedback about The Rooftop. I hope you'll return again and stay with us. Sincerely, Shawn Jervis General Manager
"What you will and will not get at this hotel."
You will get the best breakfast ever - excellent coffee, cereals, fruits, eggs, and so on. Lots to choose from. Rooms are comfortable and clean but small - depending on what type you choose. The overall feel of the hotel is modern and well kept. You will be charged an additional mandatory fee for the internet and use of the phone, regardless of whether […] you will use it or not. You will be charged $45/day for parking your car at the hotel. So, don't let the good rate fool you and be prepared for an extra $55/day charge. Great location, close to metro station and "walking distance" (20mins) to White House. You will NOT get a decently sized bathroom. Ours was TINY. No room to put your belongings, no hairdryer, no bathtub - just a shower. No shelves to put anything on. You will NOT get good TV channels - very few to choose from. No minifridge in the room. Ice and vending machines every other floor. The "swimming pool" was still under "construction", which was really bad when the temperature reached 95degrees. The front desk is understaffed, so you have a long wait there..... Read moreGenuine Hotels.com guest review
"Great location. Adequate accommodation."
Adequate. Lack of ramp access from lobby for handicapped or rolling bags. Breakfast was excellent but after 3 mornings in a row could have used a little variety, maybe some salsa to go with eggs. The breakfast attendant was grumpy and not helpful. Rooms are dated. TV is room was very old and had some severe screen issues. staff helpful, but got wrongly […] charged for a refrigerator for room - so check bill carefully! Gym was under construction. Read moreGenuine Hotels.com guest review
The front desk staff was nice, but seemed harried and at times incompetent. They had difficulty meeting our requests until the manager stepped in. Our bathroom was missing its door, but again the manager stepped in and secured another room for our group at no additional charge. Had it not been for his ability to accommodate our needs, we would not have […] had as good an experience there. The hotel is absolutely worth it, though, especially for location and the delicious free breakfast! Read moreGenuine Hotels.com guest review
"No Pool although they are promoting it."
I didn't stay. It was a very bad experience. This is why I book through Hotels.Com. They always take care of me!Genuine Hotels.com guest review
the hotel need work it vewewry old and carrpet stainGenuine Expedia guest review
This is a hotel in dire need of refurbishing. While I was there, there was a terrible chemical odor lingering-most unpleasant. The carpeting throughout is old and needs shampooing or replacement. While showering, the water backed up in the bathtub-a horrible experience for me. Parking is outrageous. If you drive in to D.C., and plan to park your car […] at this hotel, they'll SLAP you with a $45 fee PER NIGHT; this is highway robbery in a hotel! I think Expedia.com is at fault here, for they don't mention this parking fee. Also, there is a $10 daily surcharge to stay at Embassy Row Hotel. For What? To cover the "complimentary" breakfast? The "free" newspaper? Read moreGenuine Expedia guest review
Response by Embassy Row Hotel Dear Larry, Thank you for taking the time to write a review. I want you to know we take all reviews seriously. If you can provide the room number, it will help us determine which room needs assistance. The parking rate is on par with other hotel parking garages in Washington, DC. Our $10 daily service fee includes unlimited Wi-Fi, and local and long distance domestic phone calls. Thank you again for our review. Sincerely, Shawn Jervis General Manager
"We were duped!"
Upon making reservation we were under the impression that there was a beautiful rooftop pool as well as restaurant. The pool was closed for renovation. This was not noted the month prior when I made the reservation. In fact, the notification didn't appear on their website until the day before check in. And it said that renovation would be complete the […] day we checked in. When we checked in, the front desk told us the renovation wasn't complete until July or August. Our first room was located right above the trash dumpster. We requested a room change and they were happy to give it to us. The room we stayed in had a nicer view but the mattresses were awful! Read moreGenuine Expedia guest review
Response by Embassy Row Hotel Dear KC, Thank you for taking the time to review our hotel. The rooftop pool has always been scheduled for completion in mid-June. It opened today, June 23rd. I regret to hear you were under the impression that we have a restaurant; however, we will have one after renovations next spring. I'm happy to hear you enjoyed the view from your room. Thank you again for writing a review. Sincerely, Shawn Jervis General Manager
"A disappointment on several levels"
We initially selected this hotel because it had a pool. When we arrived the pool was under construction, though this information was not included on the hotels.com website. They sent us to another hotel 15 minutes away and we had to pay an extra $10 per person per day to swim. Elevators were painfully slow; we spent too much of our trip waiting for […] them. The hotel itself is a bit old in the tooth. On the plus side, the breakfast buffet was very good. Read moreGenuine Hotels.com guest review
"Nice- with a surprise"
While we had no problem with the hotel itself, I was a little surprised at the required valet parking that costs $106.00 for the 2 night stay and the $10.00 per night charge for a WiFi and general technology fee.Genuine Expedia guest review
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