Not impressed with the plumbing when it comes to flushing the toilet. You may have to flush three times. Vibrates the floor. The breakfast area was HOT on the second day because the air wasn't turned on. Highly doubtful that we will stay there again. Bed was hard to sleep on.Genuine Hotels.com guest review
"close to family and other places of interest"
Very enjoyable.Genuine Hotels.com guest review
Hotel was very noisy at night. Toilet was too low and sounded like squeaky wheels when flushed. Would not stay there again.Genuine Hotels.com guest review
"not so great"
This Holiday Inn Express is in need of updating the rooms. We specified a non smoking room with 2 queen beds. As we are walking to our assigned room, the smoke smell in the hallway was horrible. I called front desk to ask about our room being non smoking because there was no indicator sign on door like usual. Switched rooms to a "suite" king bed pull […] out couch bed. Room never did cool down, Ice machine on 3rd floor broken, elevator so so slow, breakfast was not anything to brag about.. The staff was friendly but the hotel lacked a whole lot. Will not choose to stay here again. Read moreGenuine Hotels.com guest review
"Nice Stay In Longview"
Staff was over the top polite and informative...great job !Genuine Expedia guest review
We were very satisfied with the Holiday Inn Express in Longview, Texas. The room was very clean and the hotel employees were very nice and helpful. We particularly enjoyed going to Cracker Barrel which was just walking distance from our hotel. We had one small problem in that our toilet did malfunction but when we called the front desk, the were quick […] to come up and fix it. We would definitely stay at this hotel again if we are in Lonview, Texas again. Read moreGenuine Hotels.com guest review
The hotel was very clean and comfortable.. The beds were super comfy.. Aaron, at the front desk was so sweet!Genuine Hotels.com guest review
"Decent place in Longview, excellent service"
Aeryn (front desk staff) was one of the nicest, most accommodating hotel staff people I have encountered. The rooms were standard, clean, and on par with the hotel star rating. The surrounding neighborhood was a bit odd, right off the freeway, and not very close to downtown or any convenience stores/nicer restaurants. Good for the price.Genuine Hotels.com guest review
"Very convenient and comfortable"
Only stayed one night but thought the front desk and housekeeping staff were friendly and helpful. We would definitely stay here again.Genuine Hotels.com guest review
Wanted a room closer to the loop. But all the hotel was booked. When i got to the hotel. All my sadness disapeared. Beautiful, clean, and friendly. The cookies in the lobby and the breakfast, prefect.Genuine Expedia guest review
I thoroughly enjoyed my stay at this hotel. The receptionist was so friendly, my check-in was so fast and each time we entered the lobby area, someone greeted us with a smile. The room was nice and clean and the bed was comfortable. My wife and I are from Shreveport and decided to take a weekend getaway. We will visit this hotel again. The ice machine […] was not working on our floor but we easily took the stairs or elevator and got ice. Very nice and quiet place. Just what we wanted. Read moreGenuine Hotels.com guest review
What a great way to spend a weekend, freshly baked cookies when you walk in the door, everything was great especially the free breakfast, the bacon was off the chains, only thing missing was the grits.Genuine Hotels.com guest review
"Brian Regan comedian get away"
We went to Longview to see bring Regan perform, the hotel was close to the interstate and other maintenance highways making it was you to get around. Rooms were clean, free breakfast was a great bonus along with the fronts staff that was very helpful.Genuine Hotels.com guest review
I asked not to put next to elevator - that is where my room ended up. Phone did not work so could not get wake up call. Alarm clock did not work. They gave my key to another guest so I was woken up at midnight when two guests barged in. Awful experience....no sleep and was told the GM would call me Monday and I received no call.Genuine Expedia guest review
"Ok. Good, not Great"
No microwave or refidgerator in room. Shower pressure was maybe the worst I've ever seen. TV reception was bad with no digital channels available. Bed was nice! It was quiet.Genuine Hotels.com guest review
Nice friendly staff. Very comfortable stay. Highly recommend.Genuine Hotels.com guest review
Perfect for an overnight stay on the road. Breakfast was excellentGenuine Hotels.com guest review
Wonderfully clean rooms-everything top notch-friendly & helpful staff- delicious breakfast! The only down side would be the noise from the traffic on I-20.Genuine Hotels.com guest review
The check in process was extremely slow, the hotel is in poor condition, and the room was disgusting and stunk. Never again.Genuine Hotels.com guest review
We had a great stay at this hotel. The young lady that checked in at at this hotel did an excellent job! She went over and beyond to make sure our needs were met. Definitely will stay there again!Genuine Hotels.com guest review
Hotel was very nice. Employees at front desk were super nice & friendly. I would definitely use Holiday Inn Express & Suites again!Genuine Hotels.com guest review
Great....Front Desk staff Awesome!Genuine Hotels.com guest review
"Would not stay here again"
Pool was absolutely unacceptable. First room given was too moldy, musty to stay. Desk unable to help with local information.Genuine Expedia guest review
"Great hotel experience"
like the fact that the linen was white....and it looked clean, bright white...not dull or dingy. clean bathroom..freindly services at the front desk...complementary cookies, water and fruit. fantastic breakfast and friendly hostess., complimentary newspaper...great experience will come again. clean dining area and carry out bags.Genuine Expedia guest review
Despite all the lamps, there's not enough lighting to read. Also the furniture is anything but comfortable.Genuine Hotels.com guest review
The room was actually just fine. The one thing that happened affected my whole stay. We were in the room until about 12 noon with a do not disturb sign on. Around noon we left, removed the sign and didn't return until after 9pm and our room had not been cleaned. We were told that the cleaning people leave before noon. Where does that happen? I don't […] like getting into an unmade bed at home and if I had known that, or seen something about that, I would have taken care of some things myself. Read moreGenuine Hotels.com guest review
"Excellent customer service"
It was one of the best customer service experiences of all my travels. if you have the pleasure of deal with Reagan at the front desk you are in for a treat. Great hotel will always stay here when in Lafayette, LAGenuine Hotels.com guest review
"Excellent customer service"
07/17/14 Sylvia2403 Houston, Texas
In July 2014 my husband and I had to make a sudden trip to Longview Tx. After searching several hotels in the area we located this facility. Aaryn went above and beyond to make our accommodations stress free. He made sure we had exactly what we needed when we needed it. While standing at the front desk I also had the privilege to see just how professional he was toward all his other guest. This young man went above and beyond for everyone that I saw him come in contact with. Needless to say I will stay no where else but this facility when I come to Longview Tx. Great customer service We need more people like Aaryn to deal with the public in all aspects. Maybe he should train others on customer service and common courtesy. Aaryn is the BEST!!!!!!!!, Thank you Sylvia Landry of Houston Texas
"Repeat customer, good customer service!"
07/15/14 Westnds Los Angeles, California
This is my preferred choice when visiting in east Texas. We arrived before dawn and were welcomed by Chantel at the front desk. Terrell took time to speak to us and assure our comfort in the pool area. Access to the business office and assistance by Aaryn in printing our boarding passes for our return trip also exemplified how readily the hotel staff responded to our needs. This was my second stay at this location and any future travel to the area may find me there again.
"It's okay for a quick stay"
07/13/14 John F Richardson, Texas
To be honest, HIE has done as well as they could with what appeared to be a fairly old property. To do more, they'd have to gut it and start over. We needed an over-night place to stay while en route, and this did the job. We arrived after 10pm, and left by 6:30am, even before they started the morning breakfast. The showers worked fine, and the bed was clean and comfy. Beyond that we didn't see much else.
07/12/14 Ruby L
I went to reserve a room for a family member, aaryn, was at front desk. Aaryn, helped me reserve my room for my family member coming out of Houston so easy. He even talked to her on the phone to confirm her reservation. Just a bubbly personality. Thanks Aaryn....
"Great Hotel Experience!"
07/12/14 Hubert G
I came into town late one evening and I called to make a reservation. I was was greeted by Amanda. She was very friendly and made my visit very enjoyable. My room was very clean. Plenty of towels and supplies. Breakfast was amazing! I slept in and there was still a fully stocked breakfast bar. I had such an amazing stay I booked again 2 days later. My second booking I was greeted by Aaron Rich. I was very impressed with his 37 second or less check in. He truely had it all together! Aaron was such a breath of fresh air. I would recommend this location to anybody. Vickey Green
"More expensive but nice"
07/01/14 Mustang2012 Dickinson, Texas
We only stayed here because our favorite hotel nearby was booked up. It was on the high side for a small town, but was nice and clean. Breakfast was excellent and staff was fantastic. We were pleased.
07/01/14 FabyNMo Pearland
My husband and I stayed in this hotel on a quick trip to East Texas. The front desk staff was exceptionally friendly both at check in and check out. The breakfast buffet was well stocked despite the fact that we went down closer to the end of the serving time. Overall the hotel was very clean and pleasant and the hot water/ water pressure was a real treat after a long drive. My only complaint was that the bathroom had some peeling trim that kept it from looking as nice as it could have.
"Excellent Customer Service!!!!!!!!!"
06/01/14 Jessica R Dallas, Texas
From making my reservation to check out my stay was pleasant. Josh was amazing in accommodating my request for a specific room type. Karrington was friendly & helpful at checkin. She also gave me options for dinner in the local area. Aaryn is extremely out going and does not mind helping you as we'll. You can always tell when a person CARES about what they do. I felt at home. And this hotels staff cares. Plus the bacon was off the chain!!!! If I'm in Longview again this is my first choice. :)
04/27/14 buddymusic Granbury
I got a call from my granddaughter saying she and her husband had experienced car trouble and would be at the Holiday Inn Express in Longview. Well...My wife and I were on the road early the next morning to help them out. When we arrived in Longview, we also booked a room and I have to say that everyone was just great. Aaron, the young man who checked us in, was absolutely a great representative for Holiday Inn. This hotel helped out some young kids in a bad situation ( with two babies I will add) and my wife and I. Thank you all!!
"be careful here"
03/13/14 Charlieb111 Fort Smith, Arkansas
We booked on line for a non smoking room, arrived and placed on the 3rd floor "non smoking", however, this is the only floor left on the property that has smoking rooms. The smell was excessive, there was a burn in the lamp shade, the light did not work in the bathroom and we were moved. The room we landed on the second floor was satisfactory, but we found the front desk understaffed. the manager was hard working and even cleaned a room on her off time. There was a winter storm going on, but really, this property is in trouble. The owners not the management should look carefully at this property. The staff is working professionally as best they can under the circumstances. This property needs to be redone.
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