Front desk gentleman on the morning shift was excellent.Genuine Hotels.com guest review
"AWSOME and EFFICIENT"
I''ve had a great time in Atlanta, and it had a lot to do with the Microtel on Peachtree Dunwoody Road... I was able to walk to the public transit station a few blocks away.... the Publix grocery store, and the area was really high class.... Porcsha and Ronald, I believe that's his name (the young bald guy from Maryland) were great!!! Very attentive, […] positive people... I checked out for a few days, and once I returned, they were able to give me the same room I originally had... I loved that... I'm so grateful Read moreGenuine Hotels.com guest review
hotel did not match surrounding area. the room wasn't clean especially the bathroom considering there was a used roll of tissue still next to the toilet and the tub didn't look clean. front desk service didn't provide much service at all. dealt with two different persons: one told me how " life would be so hard" if she had to split the tender for payment […] for my stay. and then after that explained that it was paid through the third party agency. second person denied service to us when he was asked where were the bellhopper carts since we had hands full of luggage. didn't not appreciate the service and therefore the experience was horrible. we only stayed 1 out of the 3 nights we've reserved. lost my business for sure! Read moreGenuine Hotels.com guest review
Just needed 3 rooms for a place to crash after a night in Atl! Clean rooms and breakfast! We will be back in June!Genuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center Thank you so much for the kind comments! It was our pleasure to serve you! Look forward to seeing you soon!
"Pass on this"
Great location but terrible service. Rooms are small and staff needs more training.Genuine Expedia guest review
Needs better service. Couldn't find my reservation, and they told me to contact hotels.com.Genuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center I apologize for the staff not being able to find your reservation. When guests book through a third party, it is the responsibility of the third party to provide and input the guests' information into the reservation as accurately as possible. Sometimes mistakes are made and it is difficult for a Front Desk Agent to locate the reservation in our system. This may require a call being placed to the third party company and yes may take a bit more time.
Other than the mattresses needing to be a little more comfortable, the room was good! Clean, good showerhead (a BIG deal for me). Wish there had been more channel choices on the TV, but wasn't a priority. Wireless wasn't working for some reason, and I had read this complaint in an earlier review as well. Over all, I'd give it an 7.5/8 out of 10.Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center Thank you for the kind remarks! And yes, we do need new TV's and mattresses, which I am excited to say that we will get this year. I hope to see you back again soon!
"Not worth my money"
My stay was an experience to say the least! Upon my arrival there was no one at the front desk. I rang the bell that was left up front only to be greeted by a less than enthusiastic front desk employee. Customer service clearly was not the primary focus. The first room I was given had a dirty bathroom. There were towels on the floor, the soap was used […] and the tub had water in it as if someone had just gotten out of it. The second room I was moved to had broken lights in it. I called down to the front desk requesting to have the lights fixed but was told that maintenance was no longer on site. The third room I was moved to appeared to occupied by someone else. The television was on along with many of the lights in the room. The fourth room was finally ok. It took me approximately 30 minutes to get into a room that was acceptable only to find a very uncomfortable bed. Read moreGenuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center I apologize for the situation with your check-in process. It is never acceptable to have dirty rooms or rooms with broken lights. I know it was frustrating and inconvenient, which is why we refunded your money for that night. Unfortunately, things happen and it is always our goal to make things better in whatever way we can. If that means refunding money to the guests then that is what we do.
"Pick a different hotel"
Sent to 3 different rooms before there was a "clean" room. Horrible. Didn't stay. Went to a different hotelGenuine Expedia guest review
"Very NICE hotel"
A very good experience & good prices for the rooms they offer. Great room service , but if your not crazy on size of the room which isn't as big as u think. But overall the rooms are very nice & comfortableGenuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center Thank you for the kind comments and I look forward to seeing you again soon.
"Waste of time and money"
When I arrived at the hotel, I asked to check in and the front desk computer took 20 minutes to start up to check me in. After being told my card declined to pay the $100 fee for booking through Expedia although my bank showed that the funds were pending already, I was given my room key. No "sorry for the inconvenience" or "I'm sorry about how long […] this took." Nothing. After seeing the room, I knew I had made a mistake and immediately checked out. It looked much better in the pictures. Now I'm just waiting and praying that I get my money back. As someone who works in customer service, I was completely and utterly disappointed. Read moreGenuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center It is always disappointing to any hotel manager to see negative comments about their hotel, staff, or service level. However, we all know that we do not live in Utopia and things unfortunately happen. However, if is even more disconcerting when a guest leaves a negative comment and review such as this one when the hotel is clearly not at fault. This guest's credit card declined (that means we are not holding any of their money) for their incidental charges and they could not provide any other method of payment for the incidentals and they were embarrassed. I understand that. But the negative comments are certainly not warranted and are totally misleading to the general public.
"Perfect for my needs"
Shuttle to train excellent and location and price very good for what I needed.Genuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center Thank you for the feedback as we are happy to be able to provide shuttle service to our guests. Hope to see you in the future.
Our 1st room's bed wasn't made. The 2nd room was already occupied. The 3rd room was clean and comfortable. That was the 1st time that's happened.Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center I am so sorry to hear of the incidents with your room upon check-in. This is not the norm for us, however I will be sure to use this as a training tool for our staff to prevent this from happening again. Thanks again and I hope you will give us another try if you are in the area.
Had a huge hassle at check in since the reservation was in my wife's name and they could not have been more unpleasant. Room was OK but below expectations. Will not stay there again. Since we stayed there on Christmas Day there was no room make up and they did not post any notice or forewarn us. Sole person at desk rather begrudgingly got us 3 fresh […] towels that evening when we returned. Overall an unpleasant holiday experience. Read moreGenuine Expedia guest review
"You get what you pay for."
It was adequate. Bare bones free breakfast. Very basic amenities. Wifi didn't work for two days. The one ice machine on the 3rd floor was out one night. But it was clean and the staff was pretty friendly. Can't beat the price.Genuine Hotels.com guest review
"Atlanta 12/10 stay"
It was a very good stay. Clean room!!Genuine Hotels.com guest review
"It did its purpose"
When I first got there, the room was dirty, it hadn't been clean, beds were not made, pillows were in the window, the sheets were on the floor, trash and stains in the bathroom and bedroom. They put me in another room, which was cool, but housekeeping didnt do a job on bringing more towels. We had to go to the front desk to get some. I was there from […] Thursday through Sunday. Overall it was ok Read moreGenuine Hotels.com guest review
EASY ACCESS TO MAJOR HWYS, LIKE AREA, IN A POWER WHEELCHAIR AND THE SHOWER SEAT OVER THE BACK END OF TUB WAS A LITTLE LOW BUT DO; HOWEVER, HARD TO REACH OTHER END OF TUB TO CONTROL WATER, EVEN ME BEING TALL/LONG ARMS, BARELY REACH. BREAKFAST OK.Genuine Hotels.com guest review
The walls are paper thin. That was the only problem that i had.Genuine Hotels.com guest review
"Poor Night Staff"
Overall, great location. It was literally within minutes of my destination. The room was very competitively priced. However, my biggest qualm about staying with your chain again is your staff! I checked in about 1130pm. By that time the lobby had closed and entrance required room key access. When I arrived I saw someone in the lobby who looked back […] at my twice through the glass door and continued to make coffee and look through the cabinets. The side window was drawn so I could not see through the windows. I rang the doorbell 2-3 times before the person making coffee acknowledged me and went to the window. I was shocked that the person making coffee was the night employee. Once he finally acknowledged me and checked me in he was rude. I checked in the night of 11/15. Your desk worker really needs some training. The other workers were luckily, much better. Read moreGenuine Hotels.com guest review
"Good for the Money"
It was a good and clean room for the money in the area. Just basic and the TV was really old and small.Genuine Hotels.com guest review
"Poor customer service"
The front desk personal at time of check in was rude. First sent us to a non-smoking room that smelled of heavy smoke. Changed to a slightly better room. Then the cleaning staff rudely knocks demanding a check out at 10 am while check out time was clearly 11 am.Genuine Hotels.com guest review
I was a very good experience.Genuine Expedia guest review
"Ok, worth the money."
Standard hotel, nothing spectacular. Would stay again.Genuine Expedia guest review
Great Location!!Genuine Hotels.com guest review
"Nice Hotel by Wyndham"
The hotel was clean and the breakfast was a great start to the day. My only complaint is that Hotels.com charged me 25% more than if I had booked the room direct, little value added there. We will use another service next time and truely save money.Genuine Hotels.com guest review
"Absolutely functional and a great deal"
The Microtel was across the parking lot from the hotel where my conference was, and so, in the interest of saving money, I booked it instead of that hotel. It was fine - the bathroom was very clean, but there was no coffee pot in the coffee machine, which I didn't notice until I tried to make coffee. The bed was hard as a rock, which for me was better […] than too soft. The staff was very friendly. The breakfast was fine - yogurt and cereal and coffee and pastries. I ended up getting coffee at the breakfast service, since my coffee pot was missing the pot, but it was fine coffee. For the money, the hotel was great. Read moreGenuine Hotels.com guest review
We had two rooms booked (one for our friends). Our friends opted to stay elsewhere. Our AC unit knocked while on so there was a constant knocking if you wanted to have the room cooled off. The room toilet had a stain ring in it and the tank would turn on until it reached the proper level at certain intervals. We noticed it the second night after returning […] to the room. Check-out morning at 9:30 the cleaning staff was knocking on doors and asking if clean towels were needed. We could hear that question from the end of the hall all the way to our door. We had a Do Not Disturb sign on the door handle and we still got a knock on the door; asked if we needed clean towels, if we were checking out and if so, what time. At that point I went down to the front desk and complained. When we asked for a reciept, we were told to go to the website to get it. Not good in our opinion. I'm sure you would like to know why we stayed. We checked in late and were tired. We had nothing but good experiences on previous stays and we are/were only in the room to basically shower and sleep as we have a pretty hectic schedule when we stay there. We were told we would be contacted by a manager about our complaints, but we still have not heard from anyone. We probably will not be staying at the Microtel Perimeter ever again. Read moreGenuine Hotels.com guest review
Although the room was clean, every time a guest in an adjoining room or in the room above us walked on the floor, closed a drawer/door, or flushed the toilet, it was loud enough to wake my family. Also, the continental breakfast left a lot to be desired.Genuine Hotels.com guest review
The room was never cleaned.Genuine Hotels.com guest review
"Very thin walls"
I did not enjoy this location. The room was okay although there were a couple of small things on the floor missed by cleaners. Room was rented to another patron who tried to get into our room shortly after check in as I was undressing. The noise level between rooms was awful--heard whole conversations next door til 3 a.m. , then every door closing starting […] at 5 a.m. Awful night! Read moreGenuine Hotels.com guest review
"Not worth the stars given by expedia"
Hard to find desk person, when you did he couldn't manage to print a receipt for the stay or find a number for rewards membership to get number. No one quieted the party going on in the hallway after 11pm. Not horrible, just disappointing and a little annoying.Genuine Expedia guest review
The shower had mold growing on the ceiling,there was a big,yellow stain behing the toilet on the floorGenuine Expedia guest review
TV from the 1970s, disgusting room, discourteous staff, problems with overbillingGenuine Hotels.com guest review
"come on in"
Service was awesome. The "complimentary" jumbo boxes of condoms we found in the room made my stomach turn. Ewwww. The beds were a very hard also, but I guess it takes a pounding. Eww. WelcomeGenuine Hotels.com guest review
Economic, easy access to commercial area, convenient for me.Genuine Expedia guest review
"very nice area, comfortable hotel, clean"
no surprises, very comfortable bed, noticably clean, very nice stayGenuine Expedia guest review
The First Room Was Bad. The Toilet Didn't FlUsh, Bed Was Miserably Hard, And You Could Only Take A Shower But Not A Bath. maintenance Said They fixed Three Toilet But Hadn't. We Were Moved To Another Room And there Was Leftover Foods In The Fridge, Rust Stains In The Tub, Extremely LOur AC, And No Room To Move Around. Will Not Stay Here Again But Great […] Location! Read moreGenuine Expedia guest review
"Nice hotel close to Perimeter Center activities"
A short stay, and extremely convenient for access to the perimeter area and all the commercial activity. I have a rental unit in the area, and this hotel is an ideal base to take care of maintenance issues and tenant changes.Genuine Expedia guest review
"great place to stay, close to hospitals & highways"
Staff all very friendly and responsive. Missed not having a comfortable lounge chair -- otherwise furniture was fine. Nice fitness center and pool. Breakfast had good, healthy options.Genuine Hotels.com guest review
My stay there was good! Service was great! The only thing the hotel needs is to be upgraded! But like thy say " u get for what u pay"!Genuine Hotels.com guest review
"Pretty good hotel"
I went to Atlanta on a shopping trip. I wanted a nice hotel but didn't want to spend alot because I knew that I would not be in my room for very long periods. I also wanted to be comfortable at night. I only spent my nights there but I will say that it was nicer than I expected. Good staff, very accommodating. Very quiet area and lots to see around […] the area. Read moreGenuine Expedia guest review
"Mid-Week Business Stay in July 2013"
Overall, under average at best. Pro's - Safe Area, Free Continental Breakfast, Daily Linen service... Con's - Unreliable or NO internet service, moldy smell from the A/C unit, toilet lid & shower issues, VERY noisy banging from room neighbors, smallest room I've ever encountered, hotel located on the side of a street that can only be entered from the […] southern direction making it hard to drive to or find ... Front Desk staff was friendly & present. However, I won't stay there again. Read moreGenuine Hotels.com guest review
"Close to Northside Hospital"
Okay for the price...Genuine Hotels.com guest review
received good impression from hotel staff , cleaning staff. minimum noise from other guestGenuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center Thank you so much for your recent stay with us. We are happy to hear that you enjoyed your stay and we look forward to seeing you in the future.
"Less expensive in nice neighborhood"
Small room but clean and comfortable. Staff was very helpful and informative.Genuine Expedia guest review
AC was not working very well. Other than that, everything was fine.Genuine Hotels.com guest review
"I expected more clean"
The hotel wasn't horrible, but the bathroom had some mold in it and the carpet although clean had the feeling like they used too much soap the last time they cleaned it. The mattress was not horrible, but it did had a spring hit me in the leg, and it was thin. Also the walls where too thin and i did not sleep well because I could either hear people […] outside or in another room. Otherwise it seemed clean. TV was the old type and had very few channels, but I did expected the economy basic cable. Read moreGenuine Expedia guest review
"A Couple of Disapointments"
First of all, the staff was very nice. Checking in late in the evening after a long drive, we were welcomed by a very nice young lady. Now, on to the first mishap. When we first got to our room, my 8 yr old opened the drawers to put his clothes up but instead found 2 pair of socks left in the drawer from the previous guests. That was very off putting. […] Upon this discovery, I immediately checked the bedding and was pleased to find it was all very clean. I think the socks were just missed by the cleaning staff. The next issue was the plumbing. Apparently had some issues. The toilet kept making a gurgling noise. I once was using the toilet and it started "gurgling" and began to gurgle/bubble so much, it actually splashed back on me!! I think we were on the same floor as the laundry room not sure if it had something to doing with the washing machines?? I don't know... Anyways, I believe these issues could easily be addressed. I would definetly consider staying here again if the plumbing issue was fixed. As far as the sock thing goes... I guess this could have happened at any hotel. It was just not the first thing I wanted to find. It did make me question the cleanliness of the room. But again, After checking things out, everything else seemed to be very clean! Read moreGenuine Expedia guest review
We had a good time. the only downfall is the room had a weird smell to it....Genuine Hotels.com guest review
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