"Loud, dirty rooms"
I checked in late after a long day of travel. I tried not to care about the hairs on the towels in the bathroom (they were really long, so at least they were hairs from someone's head) or the dirt/dust along the floorboards. As soon as I got out of the shower, a fuse blew and all the power went out in the room. Nothing worked. I used the light from […] my cell phone to get dressed and called the front desk. The man came up right away and got me another room (which, of course, meant I had to pack up everything in the dark). In the second room, there was still some dirt/dust and the faucet for the tub/shower dripped loudly. The bed was uncomfortable, as were the giant pillows. I didn't get good sleep because the room was near the ice machine and I heard people getting ice and talking loudly in the halls what seemed like all night. The breakfast left a lot to be desired, too. Read moreGenuine Hotels.com guest review
I had my do not disturb sign on my door but the cleaning lady proceeded to bang on my door early morning, after my late check in...they are not suppose to disturd you if the sign is up, so I couldn't go back to sleep, tried to call the front desk but the phone in the room didn't work...used my cell phone to contact the manager who sd I could have a […] late check out after I told her there was no way I could go back to sleep which was the reason I had the sign on the door...the towels in my room didn't look so clean either, that's why I travel with my own. Read moreGenuine Expedia guest review
"OK for very short stay."
The water use from other rooms sounded like it was in my room. The desk attendant was finishing up with another guest upon my arrival. She turned to do other things and I stood there for several minutes before she even acknowledged me. Usually an attendant will hand you the key cards and direct you towards your room, give information about breakfast […] or maybe information about Wi-Fi. This attendant handed me the card key and turned away. I had to ask if I was set to go. Read moreGenuine Expedia guest review
Rooms are nice , the bed suckedGenuine Hotels.com guest review
The WiFi signal strength in my room was terrible. I had to go to the lobby to get a moderate signalGenuine Expedia guest review
"where i need to vist"
The stay was nice just the people in the next room was very loud and keep waking me up.Genuine Hotels.com guest review
Tv remote didn't work, very old and out dated tv.Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center Thank you for choosing to stay with us. I am pleased to say that we will be upgrading our hotel's amenities later on this year. Come back again soon and see how we progress!
"Excellent customer service and location"
Really enjoyed my stay!Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center Thank you for the kind words!
"It was okay"
Since it was just a brief overnight stay it was okay but I expected it to be better especially because of the area it was located. The room could have been more updated. The bathroom could have been cleanier without a bunch of cracks in the wall. The floor I stayed on was quite noisy and I'm not sure why.Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center Thank you for staying with us and for the constructive feedback. We take our guest's comments to heart and use them to improve our services. We will be making improvements to our lovely hotel later on this year. Hope you give us another try!
Once we were moved out of our first room things were much bettter. I would recommend this hotel and I would stay here again.Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center Thank you for the kind comments!
"You get what you pay for"
Never again!Genuine Hotels.com guest review
"Very affordable and somewhat accomadating"
I love this hotel in terms of its convenience in the part of Georgia I was in. I just wish they would hurry up and return the deposit they took from me.Genuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center Thank you for the positive comments and I am almost positive I know who this guest is. It was a pleasure having you! You should have received the deposit by now. Thank you for your patience in that. Hope to see you again soon!
"Simple, no-frills, clean hotel stay"
Room was small but everything seemed clean. Continental breakfast was basic, and I didn't see a bar or cafe. But that's ok, I just needed an affordable, clean place to sleep at night, so this was perfect. I could definitely hear people walking around in the room above me, but it wasn't a bother.Genuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center Thank you for choosing to stay with us and for the positive feedback. Hope to see you again in the future!
"close to work"
Enjoyed but can update the tv to HD with more selection of stations.Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center Thank you for staying with us. We appreciate the feedback. I am pleased to say that we will be upgrading and improving our property later on this year. Come see again!
"Great place to stay"
Good value...clean rooms...friendly staff...Genuine Hotels.com guest review
very nice for the price. vending muchines very loud. this can be fixed. but be back. Staff responsive to the needs. need to changes in TV'sGenuine Hotels.com guest review
"walking distance to marta station"
great place to stay, staff was AMAZING very helpful and friendly.Genuine Hotels.com guest review
"still awake at 1230 am at night"
called front dest to ask room 3 doors down to be quiet one hour later nothing being done . not just tv loud or something common but party loud with more than 6 people in room ( turning it up as they kept yelling) the first two night was ok water was hot or cold just personal not able to control or move loud partying people on the floor. not a place […] I will stay again because if this is allowed to go on would be the stopping line. came to sleep in room not put ear plugs in and have to stay up all night Great now they have a radio from somewhere turned up as they try to rap with it. Read moreGenuine Hotels.com guest review
"Comfortable- Staff Re Charged Me & I Paid Expedia!"
Title says it all comfortable clean in a nice area. But staff at front desk are not that smart. Waiting on my refund of over $250 to my bank account. Crazy because they didnt know what to do after I was re charged and told me to just call my bank. Said only $100 was to be held...whaaatever. Clean and quiet though.Genuine Expedia guest review
"Good location, but rooms are very small"
I chose the hotel because it was conveniently located to Atlanta and because it had a business center. Unfortunately, the hotel only had one computer and the printer was out of ink. The clerk could not find any replacement ink and recommended that I got to LaQuinta Inn next door...wow!Genuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center Thank you for choosing to stay with us. I apologize for the inconvenience with the printer. I will definitely look into what happened and train my staff to respond more appropriately.
Very basic but very good for the price especially in the area. Front desk was very helpful.Genuine Hotels.com guest review
"great location and price"
Towels were not clean....Genuine Hotels.com guest review
I booked this hotel because it seemed like (although it said) managed by Wyndham. From the photos on internet, it looked fairly new. However the room was a bit old than I expected from Wyndham management. so that was a little disappointment. One more thing I had to mention, the cleaning lady didn't closed the door properly when she left. So I came back […] to my room, the door was unlocked and anyone could go into my room by pushing the door. Luckily nothing were stolen from my room so I didn't report it. I will book somewhere else if you expect new and cleaner room. If you don't mind an old room, you can book cheaper motel than here. Staff were nice though. Read moreGenuine Expedia guest review
Great area.....note towels didn't look clean. Other than that it was great!Genuine Hotels.com guest review
Front desk gentleman on the morning shift was excellent.Genuine Hotels.com guest review
"AWSOME and EFFICIENT"
I''ve had a great time in Atlanta, and it had a lot to do with the Microtel on Peachtree Dunwoody Road... I was able to walk to the public transit station a few blocks away.... the Publix grocery store, and the area was really high class.... Porcsha and Ronald, I believe that's his name (the young bald guy from Maryland) were great!!! Very attentive, […] positive people... I checked out for a few days, and once I returned, they were able to give me the same room I originally had... I loved that... I'm so grateful Read moreGenuine Hotels.com guest review
hotel did not match surrounding area. the room wasn't clean especially the bathroom considering there was a used roll of tissue still next to the toilet and the tub didn't look clean. front desk service didn't provide much service at all. dealt with two different persons: one told me how " life would be so hard" if she had to split the tender for payment […] for my stay. and then after that explained that it was paid through the third party agency. second person denied service to us when he was asked where were the bellhopper carts since we had hands full of luggage. didn't not appreciate the service and therefore the experience was horrible. we only stayed 1 out of the 3 nights we've reserved. lost my business for sure! Read moreGenuine Hotels.com guest review
Just needed 3 rooms for a place to crash after a night in Atl! Clean rooms and breakfast! We will be back in June!Genuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center Thank you so much for the kind comments! It was our pleasure to serve you! Look forward to seeing you soon!
"Pass on this"
Great location but terrible service. Rooms are small and staff needs more training.Genuine Expedia guest review
Needs better service. Couldn't find my reservation, and they told me to contact hotels.com.Genuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center I apologize for the staff not being able to find your reservation. When guests book through a third party, it is the responsibility of the third party to provide and input the guests' information into the reservation as accurately as possible. Sometimes mistakes are made and it is difficult for a Front Desk Agent to locate the reservation in our system. This may require a call being placed to the third party company and yes may take a bit more time.
Other than the mattresses needing to be a little more comfortable, the room was good! Clean, good showerhead (a BIG deal for me). Wish there had been more channel choices on the TV, but wasn't a priority. Wireless wasn't working for some reason, and I had read this complaint in an earlier review as well. Over all, I'd give it an 7.5/8 out of 10.Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center Thank you for the kind remarks! And yes, we do need new TV's and mattresses, which I am excited to say that we will get this year. I hope to see you back again soon!
"Not worth my money"
My stay was an experience to say the least! Upon my arrival there was no one at the front desk. I rang the bell that was left up front only to be greeted by a less than enthusiastic front desk employee. Customer service clearly was not the primary focus. The first room I was given had a dirty bathroom. There were towels on the floor, the soap was used […] and the tub had water in it as if someone had just gotten out of it. The second room I was moved to had broken lights in it. I called down to the front desk requesting to have the lights fixed but was told that maintenance was no longer on site. The third room I was moved to appeared to occupied by someone else. The television was on along with many of the lights in the room. The fourth room was finally ok. It took me approximately 30 minutes to get into a room that was acceptable only to find a very uncomfortable bed. Read moreGenuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center I apologize for the situation with your check-in process. It is never acceptable to have dirty rooms or rooms with broken lights. I know it was frustrating and inconvenient, which is why we refunded your money for that night. Unfortunately, things happen and it is always our goal to make things better in whatever way we can. If that means refunding money to the guests then that is what we do.
"Pick a different hotel"
Sent to 3 different rooms before there was a "clean" room. Horrible. Didn't stay. Went to a different hotelGenuine Expedia guest review
"Very NICE hotel"
A very good experience & good prices for the rooms they offer. Great room service , but if your not crazy on size of the room which isn't as big as u think. But overall the rooms are very nice & comfortableGenuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center Thank you for the kind comments and I look forward to seeing you again soon.
"Waste of time and money"
When I arrived at the hotel, I asked to check in and the front desk computer took 20 minutes to start up to check me in. After being told my card declined to pay the $100 fee for booking through Expedia although my bank showed that the funds were pending already, I was given my room key. No "sorry for the inconvenience" or "I'm sorry about how long […] this took." Nothing. After seeing the room, I knew I had made a mistake and immediately checked out. It looked much better in the pictures. Now I'm just waiting and praying that I get my money back. As someone who works in customer service, I was completely and utterly disappointed. Read moreGenuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center It is always disappointing to any hotel manager to see negative comments about their hotel, staff, or service level. However, we all know that we do not live in Utopia and things unfortunately happen. However, if is even more disconcerting when a guest leaves a negative comment and review such as this one when the hotel is clearly not at fault. This guest's credit card declined (that means we are not holding any of their money) for their incidental charges and they could not provide any other method of payment for the incidentals and they were embarrassed. I understand that. But the negative comments are certainly not warranted and are totally misleading to the general public.
"Perfect for my needs"
Shuttle to train excellent and location and price very good for what I needed.Genuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center Thank you for the feedback as we are happy to be able to provide shuttle service to our guests. Hope to see you in the future.
Our 1st room's bed wasn't made. The 2nd room was already occupied. The 3rd room was clean and comfortable. That was the 1st time that's happened.Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center I am so sorry to hear of the incidents with your room upon check-in. This is not the norm for us, however I will be sure to use this as a training tool for our staff to prevent this from happening again. Thanks again and I hope you will give us another try if you are in the area.
Had a huge hassle at check in since the reservation was in my wife's name and they could not have been more unpleasant. Room was OK but below expectations. Will not stay there again. Since we stayed there on Christmas Day there was no room make up and they did not post any notice or forewarn us. Sole person at desk rather begrudgingly got us 3 fresh […] towels that evening when we returned. Overall an unpleasant holiday experience. Read moreGenuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham Atlanta/Perimeter Center I apologize for the inconvenience you experienced during your check-in. I remember well the situation and as I explained to you at the time, we can only check in a reservation, if the person's name who is on the reservation, is present. It is a HUGE security risk to do otherwise. I understand how you may have been inconvenienced, however I nor my staff was unpleasant in the slightest during the process. We were apologetic and tried to resolve the issue as quick as possible. We even attempted to contact Expedia and speak to your wife as well to obtain approval to check you in without her presence. Which we did. Unfortunately, when guests get upset about something they view as negative, even though it is not the hotel's fault, their perception and opinion of the staff/hotel also remains negative.. In spite of that fact, we will be dedicated to accommodating and providing the highest level of customer service to our guests, and at the same time keep their safety and security at the highest level as well.
"You get what you pay for."
It was adequate. Bare bones free breakfast. Very basic amenities. Wifi didn't work for two days. The one ice machine on the 3rd floor was out one night. But it was clean and the staff was pretty friendly. Can't beat the price.Genuine Hotels.com guest review
"Atlanta 12/10 stay"
It was a very good stay. Clean room!!Genuine Hotels.com guest review
"It did its purpose"
When I first got there, the room was dirty, it hadn't been clean, beds were not made, pillows were in the window, the sheets were on the floor, trash and stains in the bathroom and bedroom. They put me in another room, which was cool, but housekeeping didnt do a job on bringing more towels. We had to go to the front desk to get some. I was there from […] Thursday through Sunday. Overall it was ok Read moreGenuine Hotels.com guest review
EASY ACCESS TO MAJOR HWYS, LIKE AREA, IN A POWER WHEELCHAIR AND THE SHOWER SEAT OVER THE BACK END OF TUB WAS A LITTLE LOW BUT DO; HOWEVER, HARD TO REACH OTHER END OF TUB TO CONTROL WATER, EVEN ME BEING TALL/LONG ARMS, BARELY REACH. BREAKFAST OK.Genuine Hotels.com guest review
The walls are paper thin. That was the only problem that i had.Genuine Hotels.com guest review
"Poor Night Staff"
Overall, great location. It was literally within minutes of my destination. The room was very competitively priced. However, my biggest qualm about staying with your chain again is your staff! I checked in about 1130pm. By that time the lobby had closed and entrance required room key access. When I arrived I saw someone in the lobby who looked back […] at my twice through the glass door and continued to make coffee and look through the cabinets. The side window was drawn so I could not see through the windows. I rang the doorbell 2-3 times before the person making coffee acknowledged me and went to the window. I was shocked that the person making coffee was the night employee. Once he finally acknowledged me and checked me in he was rude. I checked in the night of 11/15. Your desk worker really needs some training. The other workers were luckily, much better. Read moreGenuine Hotels.com guest review
"Good for the Money"
It was a good and clean room for the money in the area. Just basic and the TV was really old and small.Genuine Hotels.com guest review
"Poor customer service"
The front desk personal at time of check in was rude. First sent us to a non-smoking room that smelled of heavy smoke. Changed to a slightly better room. Then the cleaning staff rudely knocks demanding a check out at 10 am while check out time was clearly 11 am.Genuine Hotels.com guest review
I was a very good experience.Genuine Expedia guest review
"Ok, worth the money."
Standard hotel, nothing spectacular. Would stay again.Genuine Expedia guest review
Great Location!!Genuine Hotels.com guest review
"Nice Hotel by Wyndham"
The hotel was clean and the breakfast was a great start to the day. My only complaint is that Hotels.com charged me 25% more than if I had booked the room direct, little value added there. We will use another service next time and truely save money.Genuine Hotels.com guest review
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