Sheraton St. Louis City Center Hotel And Suites - St. Louis 38.62475, -90.20238

The room was very nice, the pool was amazing, but the parking is ridiculous. It is outrageous that paying guest have to also pay high amounts to park to stay in your hotel.

This guest did not leave a comment.

the pool was one of the best indoor I have seen, and the fitness center had alot of machines,something for everyone at this hotel the staff was very helpful with anything you asked of them.

This hotel was a clean place to stay. We were in St. Louis on business and we thought that the hotel was an overall great stay. You have to have a room key in order to access all of the other floors from the first floor, neat little security feature. The room was one of the biggest that we've stayed in. We would definitely stay there again!

The room was very spacious, clean and comfortable. Hotel staff extremely friendly and attentive. We were not able to try their onsite "fine dining" restaurant as it never seemed to be open. Their piano bar serves food directly off the room service menu - nothing to get excited about and pricey for the quality. Very convenient to the Scottrade Center - just a short stroll up the street. Also close to the Metrolink system. We weren't able to find any interesting restaurants within walking distance but the front desk was happy to recommend some "local favorites" and the valet staff had a cab waiting for us in record time. All in all, a very pleasant place to stay. We will definately book the Sheraton next time we're in STL.

This guest did not leave a comment.

This guest did not leave a comment.

This guest did not leave a comment.

Parking was a pain and also parking in the hotels parking was little outrageous I thought $ 17.00 per night self service more for valet parking

Overall, things were good, but with a few hiccups: 1) Housekeeping did not replace the coffee packets and creamers in the room. When we called guest services to have these things brought to the room, they said they would bring them, but never did. 2) Internet is a bit pricier than I expected ($10.99/day). 3) Parking is a bit pricier than I expected ($17/day). 4) There is a computer in the lobby that you can use to print boarding passes...but it didn't work for us. So we got charged for our time on the lobby computer, then had to wait while a rather annoyed front-desk person printed them for us.

Beautiful hotel and very helpful staff the neighborhood about 6 blocks away was sketchy but secure parking was a comfort and unless you plan on walking over there its not a problem. I had a great stay at the hotel.

I've stayed in many 4 and 5 start hotels and am not sure why this is only given 3.5. It definitely ranks with the high end hotels. Beds are the most comfortable I've ever slept in. Service was outstanding. The building itself is exceptionally beautiful, rumored to be a restored factory (?). It is literally right in the heart of downtown St. Louis. Blues fans couldn't have closer access to their beloved Scottrade Center. It is only half a block away. Security is covered since it is in the middle of downtown. Guests must use their room cards in the elevators in order to access room floors. This consideration prevents just anyway from wandering your corridors. I would definitely recommend this hotel, and will choose it again the next time I visit St. Louis.

This guest did not leave a comment.

This guest did not leave a comment.

The staff was very friendly and couldn't have been more helpful. When we requested items (crib, extra towels, bellman) they were at our room within 5 minutes. The beds were new, clean and comfortable. However, the room wasn't as clean as it should have been and it needed updates as well. The clean white bed looked out of place in the old hotel room. The carpet was stained and the couch in our suite was so worn out that when you sat on it you felt as if you might hit the floor. Too bad since the staff we encountered was so friendly.

Staff was very helpful. Nice large rooms. Overall a great hotel and conveniently located for downtown St. Louis and Forest Park area.

The hotel location was great, 5-6 blocks from Busch Stadium, 2 blocks from Hockey Dome and 3 blocks from Union Station shopping and eating. The hotel room was very big, but no view except looking at an interior courtyard. We would have preferred an exterior view of the city. The pool was a bit chilly, but refreshing. The bar was good and having the Wii in the lobby was a hoot! The fire alarm at 1 am was not great and the constant "Can We Have Your Attention Please!" over the load speaker over and over and over was quite annoying. Anything would have been better than that constant announcement. Beside the fire alarm, good price and comfortable big beds!

This guest did not leave a comment.

Did not seem to have it together as far as meals, people were unfamiliar with menu, and got something totally different 1st time than we ordered. 2nd time was room service and even though there was a mistake it was corrected, but still seemed unfamiliar with menu.Hard to find parking outside of hotel for other restaurants, were there for hospital stay at Barnes, location was nice.

Great hotel. Within walking distance to arch,stadium,landing, etc.

The room was clean and comfortable, but the location was lousy! The view from the window even worse yet. Outside view afforded an eye sore, bus station with people lingering all about. The parking garage had a vehicle in it with so much dirt on it people had wrote in the dirt, looking at the plates they had expired 5 months ago. Service left much to be desired as well. For the money I paid it was a HUGE DISAPPOINTMENT ! ! !

This guest did not leave a comment.

What an amazing hotel! I was impressed with the pictures on line and blown away by the actual hotel. Spacious rooms, sinfully comfortable beds and outstanding and gracious staff. I plan to return to Sheraton St. Louis City Center on pleasure and enjoy it all over again!

Very nice hotel, super comfortable rooms and beds. Good location for sporting events and easy access right off highway. Good amenities. Should have free wireless in rooms (only available in lobby). Would definitely recommend this hotel.

This guest did not leave a comment.

We had a great time. We really enjoyed being on the club level. The club lounge had drinks, food and certain times of the day, tvs, couchs, a computer. The pool and whirlpool were nice. The location was very good. The only thing I didn't like was the high price for parking and the limited time the gift shop was open. All in all it was a great place to stay. I would stay there again.

This hotel was an exceptional value for the price I paid. The rooms were large and well kept. The bed was quite comfy We received fantastic service and enjoyed our stay in St Louis. I would recommend this hotel to anyone, business or pleasure.

It was great to walk across the street for the concert and a block to Union Station. The parking spaces in the deck are very roomy. Not having to worry about damage to my car was well worth the price for parking. The staff was very friendly and helpful. We had a suite. It was nice and had comfy beds. The hideabed, not so much. We would definately stay here again.

This guest did not leave a comment.

Very comfortable room, convenient to transportation, shopping, and Busch Stadium....we loved it!

This hotel has a long way to go to meet even the minimal customer service requirements. We stayed on a floor that offered a continental breakfast, but were not told about this amenity. We did eat breakfast in the hotel dining room on our first morning at 9:00am, which was a Saturday. I guess we were at the end of the breakfast crowd because the wait staff and bus persons decided that we did not want to have a pleasant experience. Three of the bus persons had an argument as they were cleaning one table from us. There was shouting and name calling. The restaurant manager saw the events, and did nothing to remove them from the dining room. The argument ends, and another bus person breaks out the portable electric broom to clean up the table. At this point, we just left the dining room. When I told the front desk manager of our experience, I got a shrug. On vacation, we treat our son to room service, a big deal for a 10 year old. I ordered a cobb salad and it was prepared incorrectly. Pretty simple dish, so it should be correct. I called to get it correct and the new meal did not come for 45 minutes. We asked for additional towels to be brought to our room because we got caught in a rainstorm and did not have towels for the morning. I am still waiting on those towels. Again, I mentioned these things to the front desk manager as we were checking out and got a shrug. At least she did not say "oh, well." Having said that, the hotel is a beautiful hotel and is located very close to venues we were seeing. We walked or took public transportation for our entire stay, which was great. Our room was nice, clean and cleaned promptly each day. This hotel really needs to work on the customer service.

We were "wow-ed" when we opened the door to our room...far more than we had expected for what we paid! We felt like royalty but at a bargain price! We were within walking distance of nearly everything we wanted to visit and felt safe in the immediate surrounding neighborhood. The only "downfall" is that parking was fairly expensive. Although what we saved in room fees probably covered the parking bill! Every staff member we encountered was courteous, professional and very helpful.

Room was very nice. Location and access to metro were wonderful.

This guest did not leave a comment.

Picked this hotel because my wife and I were going to a Green Day concert at the Scottrade center. The hotel is right across the street. Nice resturaunts close by as well. The Cardinal stadium was also right down the street.

This guest did not leave a comment.

I wasn't sure what to expect, with a King bed and Queen sleeper, but it was very nice not to have 2 beds take up so much space. The whole family was in agreement that we would definitely try to get a room there next year for a game. It was a nice walk to Busch, Union Station and the City Museum.

The suite was in great condition and worked well for our family of four. Hotel staff was friendly and helpful. Easy walk to Busch Stadium for a Cardinals game.

This guest did not leave a comment.

The hotel room was not set up for the six people in the room. With the extra person charges, no extra towels, etc. were furnished. We were required to ASK for the extra amenities we were being charged for. The club level was nice enough, but the breakfast room was closed. Only upon inquiry were we told to ASK for vouchers for the regular cafe for breakfast. No sign was posted at the Club room that it would not be open, just the regular posted hours. Our room was not refreshed for the second night of stay until we firmly asked at the front desk, after making arrangements with the maid service at 5:00 P.M. No concierge services were available as well. Overall I was dissapointed in the Sheraton brand based on this and a recent previous stay. Boo to them.

Parking was way too expensive. Shower was not good and bathroom door handle was falling off. Beds were only marginally comfortable. There's definitely better places to stay for the money. Location was good relative to downtown.

I would definitely recommend this hotel to other business travelers. This hotel was across the street from the Metrolink service that took me everywhere I needed to go (with a few exceptions). The hotel staff was courteous and helpful with whatever I needed while I was there, and even kept my luggage for me after I checked out of the hotel. If I returned to St. Louis again, I would definitely stay in this hotel.

Room was lacking coffee , shampoo and only had one bath towel. No view.

Great place to stay in the downtown area. Within walking distance to baseball, Gateway Arch, and many outstanding restaurants.

Our room was very nice and service was also very pleasant. I would definitely recommend the club level (8th floor) for it's privacy and the use of the club lounge during happy hour and breakfast. I also was very impressed with the friendliness of the front desk staff. If I would have two minor complaints, here they are. First of all, although we were very close to the Scottrade Center and Union Station, this hotel is not near as close to the baseball stadium as described. It was a good six block walk and after the game that is an uphill walk. Please consider this if you have small children with you. Actually, I would recommend an eight dollar cab ride back to the Sheraton. Also, the maid service was late afternoon one day, and quite early in the morning the next. That is my fault for not asking, but it seemed like odd times for the room to be cleaned. I would also agree the parking garage is tight for larger vehicles, but quite secure and convenient. I don't know why people complain about the seventeen dollar a day charge. I feel it was worth it with unlimited in and out privileges. Overall, I feel I got what I paid for and would definitely stay here again.

Overall, I was very satisfied with my recent stay at the Sheraton. It's not located in a highest upper-class neighborhood, but it also never felt unsafe walking around the area. The only real complaint I would have had was something I wouldn't or couldn't hold management responsible for, and that was rude, probably drunk, and very loud younger guests parading through the halls at 4 in the morning. Well-apporinted health club, and sizable pool. Easy walking distance to Busch Stadium and the restaurants at Union Station. Plus, I traveled by train, and the Amtrak station is right across the street, along with a Metro stop. Very convenient!

The carpets were extremely dirty in the hallway and in our room. The couch in our suite was extremely dirty as well.

We were right across the street from the Scottrade Center. Wonderful location, friendly staff, clean rooms, slept well. Im very happy with my stay.

2 queen beds and a pull-out sofa were a welcome option. Plus the pool and discounted food added to the value package. If you don't mind a decent walk, then you can head out on foot to just about every "must-see" attraction--except for the custard, that's a drive, but the nice folks at the desk provided a map.

Our room was on the Club level and thus we had complimentary breakfast and dinner hor d'hoevres which is very nice on the pocket book and great for getting an early start on the day. Dinner hor d'hoevres were nothing much. Room(suite) was very big, clean and comfortable. I checked for bedbugs and there were none! Pool is big but not crystal clear- something I find as usual in indoor hotel pools. About 14 blocks from the river. It would have been nice to have free internet in the room.