I had booked a partial waterfront view room with a balcony and a king size bed. Well we got the king bed and we had a patio as we were on the ground floor. There was not a spec of water in sight. That is the reason I was not satisfied.Genuine Hotels.com guest review
"Good value for the price"
Totally enjoyed our stay. The rooms were large and comfortable. The only down side is that some of their second floor rooms have no elevator access. You need to specify if you have special needs of not being able to climb stairs. The shuttle to downtown was very convenient especially with rte 1 construction.Genuine Hotels.com guest review
We enjoyed our visit. It was nice weather for our touring. The hotel suttle service was really welcomed.Genuine Hotels.com guest review
"a quick 5 min ride to Duvall St"
Great! would stay there again!Genuine Hotels.com guest review
The hotel was exceptional outside of the road work which didn't bother us as it was the weekend.The room was spacious clean the pool and hot tub were well cared for and it was Key West expect some party and a little noise.Will go there again!Genuine Hotels.com guest review
"Hotel staff ROCKS:)"
Hotel staff was more than accommodating with the extra detail for the service we received:0 The girl from Hungary and Rich rocked the place with outmost professionalism in a very busy check in time. Room was recently updated and redone very nicely...modern lobby entrance...and shuttle to the party part of the island was a nice extra. Hotel is a bit […] out of the mess and craziness of the town,,,and that's a GREAT THING:) Read moreGenuine Expedia guest review
Overall it was a decent hotel to stay on.Genuine Hotels.com guest review
"OK, BUT EXPENSIVE FOR QUALITY OF SERVICES"
FOR THE PRICE, THEY DID NOT INCLUDE A TUBE OF TOOTHPASTE. ICE MACHINES WERE PLACE OUTSIDE MAIN BUILDING. SECOND BUILDING, WHERE WE STAYED, WAS NOT CONNECTED WITH MAIN BUILDING AND CAFETERIA. WE GOT WET IN OUR WAY THERE.Genuine Hotels.com guest review
"Very quiet & clean"
We really enjoyed our stay at this hotel. The bed & pillows were awesome. The shuttle to downtown was a great opportunity to leave the car at the hotel, see downtown and not have to worry about parking or how to get back to the hotel since the roads are a little torn up with construction.Genuine Expedia guest review
"Key West Blast"
The hotel accommodations were great. The only negative was that road construction made it difficult to commute. The hotel provides a free shuttle to downtown, which made things a lot easier.Genuine Hotels.com guest review
"We didn't like the services"
Not good at all I will not stay at this hotel againGenuine Expedia guest review
"Very dated hotel."
I was disappointed with our recent stay at the Marriot Courtyard in Key West July 2013. We arrived late in the evening and the night clerk was very unfriendly. The room was a suite and it was very dated. The sofa was sagging, the room had an odor, the balcony door barely opened. The staff did not bring fresh linen nor did they remove trash off of the […] balcony. Read moreGenuine Expedia guest review
"Nice place but feel disappointed."
Nice facility. Nice pool and tiki bar. Staff was friendly. Room was sufficient. Had an awful experience with the luggage getting to the ferry after being assured there would be no problems. Literally held the ferry from leaving and almost didn't get luggage. Running with 2 huge bags from street up stairs onto boat while it was leaving. It was awful. […] Nobody took our phone number. It was poorly handled. Hotel was on a main road having major construction and nobody informed us. Not happy for spending the most money I've ever spent on a hotel room for one night. Read moreGenuine Expedia guest review
Enjoyed it.Genuine Hotels.com guest review
We checked in and then checked out right away. With the help of Hotels.com, we found a better hotel.Genuine Hotels.com guest review
Nice room and pool. Staff called the room 15 minutes after arriving to make sure everything was fine. We had a nice room with balcony overlooking pool. Free shuttle service every half hour to duval st area and back til 10:45. Some across street is a publix, dollar tree, and Pizza Hut. A block from dunkin donuts. Starbucks in lobby. We stayed in the […] upper keys the first night and then here the 2nd night....next time I would drive through and stay here both nights. Read moreGenuine Hotels.com guest review
"Family of 6 to KeyWest"
Very convenient to downtown keys. But our room was Facing the major road and under construction. Felt exposé and less privacy. The whirlpool and swimming pool amenities we Like most.Genuine Expedia guest review
Hotel was great. Everything was as expected. Really enjoyed are stay.Genuine Hotels.com guest review
Our check in time was guaranteed to be 3:00PM but the room was not ready until 3:50PM. The desk clerk offered us a free drink at the bar and completmentary bkst. She went above and beyond to make up for the delay. The room was spotless!! We have stayed at higher priced hotels and the rooms were not nearly as clean.Genuine Hotels.com guest review
Road work really annoying in front of hotelGenuine Hotels.com guest review
"Pay a little more for a nicer hotel"
Worker and Manager were rude. The place looked, smell and felt like a motel . Beds are hard . One of the worst hotel experiences I have had in a very long time.Genuine Hotels.com guest review
"Expected a lot more for Marriott"
besides the nightmare road construction in front of the hotel , there was so much noise coming from the pool area that it was impossible to sleep. Attempted to speak to the activities coordinator / concierge in the lobby BUT that was a total waste of time. the so called concierge person just sat behind his desk and watched television on his itablet […] and never looked up the answer my question. that individual needs to be replaced immediately and sent to another profession Read moreGenuine Hotels.com guest review
The people working the front desk were so rude. They made the visit very unpleasant. Everything else was great but the workers need to be more polite. The shuttle driver kept refusing a ride until we got other workers to come out and make him go because the schedule clearly said the last shuttle was at 11pm. Not satisfied with the service.Genuine Hotels.com guest review
"Not so much a "waterfront" hotel"
Not as nice as you would expect when booking a room in a Marriott. The room desperately needed a dehumidifier, as it had that very funky humid feel like you would expect at a cheaper Florida hotel. While technically the hotel did have a "waterfront", it was only about 20 feet wide of water on an inlet, so to advertise this place as a waterfront hotel […] is a bit of false advertising. The pool seemed nice though and they did have a convenient shuttle to downtown so it's not the worst you could do in Key West. Read moreGenuine Expedia guest review
"great hotel for a family vacation"
nice shuttle service to downtown and back. the whrilpool and pool area were nice and quiet.Genuine Expedia guest review
"Very nice hotel for a relaxing weekend"
We went in september and it was a quite and relaxing experience. They have a nice pool, outdoor seating with pleasent views throughout the hotel and a convenient and friendly breakfast bar. The rooms were spacious and we especially liked the double sink feature, one inside the bathroom and one outside. Staff was friendly. The only complaint is the scary […] iguanas near the pool and the old/ragged pool towels they handout. Read moreGenuine Expedia guest review
"Great value for a short stay"
The hotel is a good value, by Key West standards, if you find a low rate. Our room and the lobby were clean and comfortable. The rooms definitely could use some TLC, but overall they were accomodating and had cold AC, a mini-fridge, and a microwave. The pool was nice and clean as well. The staff we encountered were very friendly and helpful. The hotel […] is not in old town and requires a short drive to get there, but the shuttle takes care of that and runs back and forth every half hour until 10:45pm. The hotel is across the main street from a few strip malls so on the front side of the hotel you do notice much traffic and construction (while we were in town at least), but to the rear it's very quiet and peaceful with a nice small boardwalk. Like all "beaches" in Key West, the "beach front" area is not very nice but gives you another place to lay out in if that's your thing. Keep in mind that during our stay there were no resort fees or other additional charges like many other Key West hotels are starting to charge in addition to their base rate. The shuttle, wireless interent, and parking were all included in the base room rate. Read moreGenuine Expedia guest review
"Great inside and out"
Couldn't open the patio door. The linen smell is too strong for our noses. Hotel entrance and the gas stations, road repairs, and pizza hut are eyesore. Nothing to do with the hotel though. Just the front side surroundings. Hotel back side is way too cool. Wonderful inside. Reception area is great and rich in appearance. Free shuttle to downtown every […] 30 minutes. Overall great inside and back. Read moreGenuine Expedia guest review
"On top of Road Construction"
Disappointed, the pool area an workout room were excellent, the room was fine. The road construction, the beggers as we entered our room and the highway noise that permeated through the room made for no rest or comfort.Genuine Hotels.com guest review
"Great hotel for a family to visit Key West"
There is a Shuttle service to the historic distric of Key West.Genuine Expedia guest review
"great hotel for any occasion"
was great hotel very clean nice great water view and a great sunset as well, great bartender at the Tiki barGenuine Expedia guest review
"Great hotel for families"
The beds were amazingly comfortable. Air conditioning was awesome. The only issue that concerned us was the awkward cleaning schedule and the upkeep in linens. Our linens weren't returned after the first cleaning and then we answered the door at 4:30 while we we're getting ready to go out with the maid wanting to clean our room. But those two things […] were truly minor. The office staff, the Starbucks lady and the lady at the Tipsy Pelican were all very helpful and hospitable in their service. The complimentary shuttle that took us downtown was a great way to get where we wanted to be. The drivers were very knowledgeable and always on time. Read moreGenuine Expedia guest review
"GREAT HOTEL FOR EVERYONE"
THE SETTING IS VERY NICE, THE ROOMS WELL APPOINTED AND THE STAFF WAS EXTREMELY PROFESSIONAL AND FRIENDLYGenuine Expedia guest review
"Nice, but pricey for value received"
The hotel was clean & relatively updated; however, (although I read in other reviews) the room door opens to an exterior walkway vs. an interior hallway as most Marriott properties. The traffic noise was apparent when sitting in the living room and there was no weather stripping around the door jam to muffle the road noise or weatherproof the room. […] One of the A/C units was not working properly, but I did not spend much time in the room, so I did not complain to the front desk. I did feel as though I was treated as a 2nd class traveler since I reserved the room thru Expedia vs. normally using my Marriott Rewards account...the front desk offered me an umbrella to use, then charged my account for it before I checked out (they promptly reversed the charge when I returned the umbrella...however, as a Marriott Rewards member, I doubt I would've been charged...who knows?). Overall the hotel was nice even though there was no lagniappe I'm accustomed to receiving as a Marriott Rewards member. On a final note, the hotel manager needs to do a better job of scheduling maintenance...on Saturday morning @ 0700 my wife was awakened by coconuts falling on the ground and roof from maintenance workers chopping at the trees. I understand the work was done for guest protection, but does it have to be done @ 0700 on a Saturday? Usually travelers to a recreation location (like Key West) like to relax and sleep in. Also, to say the property is waterfront is misleading (only ~50' of beach). Read moreGenuine Expedia guest review
Old Hotel - Good, bad, or ugly? The hotel had been upgraded...good decor, beds, linens, TV...the pool was great...really clean, nice trees, the staff were friendly & helpful. The problem was sleeping there. There is no soundproofing on the outside door which faces a major thoroughfare...loud motorcycles most of the night and the airconditioning system […] is really outdated. You set the air to a comfortable temperature to use a light cover, and wake up in a pool of sweat because it cuts off during the night, then back on, then back off, then back on....Why not spend money on upgrading what really makes a difference?? Read moreGenuine Hotels.com guest review
The Hotel is Great, the only thing was the Air Conditioning in the room makes to much noise, other than that the hotel is a great choice for a weekend at Key WestGenuine Expedia guest review
Relaxing, good staff and very clean; loved founding a Bible and a book of mormon in the room!Genuine Hotels.com guest review
This is a nice cute hotel with a beautiful view. The staff are very friendly and helpfu, even thought the hotel was far from the center of the town , they had a shuttle every half hour from 8am until midnight which was a great deal since the parking is an issue in those areas. In general it was a good experience.Genuine Hotels.com guest review
I must say the hotel was nice but changes in staff could make this place better. My first impression was bad; I arrived to register and was quickly expose to an intense argument between staff and a guest. Before I can finish checking in the cops were called. The young lady helping was even very nervous and embrass of the situation, she apologize repeatly. […] The show was not necessary and not well controlled. The next day the staff that served us breakfast looked angry and the lady that worked with me in getting my bill had no customer skills what's so ever. In summary this hotel which was recommended by HOTEL and is not one I will visit again. Not a good experience for our first time staying over in the keys especially for Mother Days. Read moreGenuine Hotels.com guest review
Beautiful hotel with nice pool, hot tub and small beach area. The only negative things we encountered were a few ants in our room and the cleaning staff seemed to hang out in the hallway near our room during the day. The free shuttle to Duvall Street was great. We loved Key West and hope to visit again soon!Genuine Expedia guest review
"good location but dated bathroom"
great location WiFi worked but room should have been more cleaner and brighterGenuine Hotels.com guest review
"nice view and good value for money"
stayed for one night, nice friendly serviceGenuine Hotels.com guest review
Returned to this Howard Johnson after 5 years away and was disappointed by the changes. The breakfast bar had been replaced with a Starbucks which served luke warm oatmeal and rubber eggs. The rooms were very dark and tired especially for the amount they were charging. The pool area is now a playground for the many Iguana's living there. They used the […] poolside as a toilet. We went on to stay at the Hampton Inn at Key Largo - what a difference! They had friendly helpful staff, clean rooms and pool area and breakfast included in the price which was less than half than that charged by the Courtyard Marriott in Key West. Sadly we will not go back Read moreGenuine Expedia guest review
We were very disappointed in the location of this hotel at the intersection of a very busy main thoroughfare under road construction which intensified after 11:00 p.m. It was so noisy we had to get our room changed and we moved at midnight (we had thought the noise would end in the evening). This only happened because of a scene created by myself and […] some other disgruntled guests. The staff first said that the situation was out of their control. With our door opening onto the street the traffic had been noisy enough. Needless to stay we cancelled as soon as we could (stayed 2 nights instead of the booked 3). The "waterfront" of the hotel was a tiny patch of sand between mangrove bushes which may be the norm for Key West. The shuttle service into Key West was excellent. Read moreGenuine Hotels.com guest review
"Conveniently closet to groceries etc,"
Front door with very poor noise insulation. Shuttle service positive surprise.Genuine Hotels.com guest review
"Great Hotel For Family Or Business Travellers"
Spacious rooms and excellent staff are the highlights of this hotel. Stayed for one night and wished it could have been more. Also had food by the pool and found that to be good value and delicious. Downside was that during our visit (April 2013) there were some roadworks in progress which meant one half of the US1 was closed. The satnav had a job […] getting us there but other than that the whole experience was very good. The hotel is quite a way from Key West centre but we preferred to be somewhere quiet - the hotel also runs a frequent shuttle to the centre. Will definitely stay again when next in Key West. Read moreGenuine Expedia guest review
"Outside main core, but there is a free shuttle"
Good stay. Brief. It is located with about a five min drive outside the main core. A bit to far to walk. But there is a free shuttle that leaves every 30 minsGenuine Hotels.com guest review
just very nice hotell.free parking!pool area is little small and not sun shine there much.rooms are big and clean.showers are good.only minus is breakfast is not included this price.and free shuttle bus to key west towndown every 30 min.Genuine Hotels.com guest review
"Bra läge om man kommer med bil"
Helt ok hotell. Riktigt bra hotellets Shuttle som tog oss till och från de centrala delarna på ett snabbt och smidigt sätt.Genuine Hotels.com guest review
Helt ordinärt hotell, inte så fint som det framgår av bilderna. Ett plus var köpcentret mitt över gatan men minus för pris. Rekommenderar att välja annat, bättre hotell för samma peng!Genuine Hotels.com guest review
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