All hotels in South Padre Island, Texas, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here912 Padre Blvd, South Padre Island, TX, 78597, United States of America, ‏‎855-239-9228
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3.8 / 5Good

Score breakdown (from 234 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.9
  • Comfort
    4.0
  • Condition
    3.7
  • Neighborhood
    4.2
4.0 / 5Excellent
"One night getaway for a BDAY party"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
The location of the hotel was perfect. Easy access to the beach. Hotel room was clean and front staff was very nice. The breakfast options were not the greatest, but OK.
Genuine Hotels.com guest review
1 night trip Jun 20, 2014
Cindy
US
2.0 / 5Fair
"great location"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
kids running and screaming down hallway, door slamming next door could hear people talking loud and baby crying next door, palm tree hitting outside our window ,water leaking from up stairs air condition unit ,sofa bed broken on the end, all pool lounge chairs faded some torn, pool needs to be redone
Genuine Hotels.com guest review
3 night family trip Jun 15, 2014
A Traveler
US
4.0 / 5Excellent
"Close to beach"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel staff was great. Our room was clean. A/c was not working . But the hotel a/c guy worked on it til he got it working. We were happy with the response to the problem. We would stay there again.
Genuine Expedia guest review
Other trip Jun 13, 2014
sandy
US
5.0 / 5Outstanding
"family vaca"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Its was great real comfortable beds the only downfall was that we paid an extra 20$ a night for a balcony and all we could see was the rooftop of the hotel and that the pool closed by 11p.m other than that it was a great weekend getaway I'd def would recommend this hotel to anyone
Genuine Hotels.com guest review
2 night family trip Jun 1, 2014
barbara gonzalez
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Was there week after Labor Day got a great rate - nice location nice breakfast in am - no complaints. Will choose this hotel again
Genuine Hotels.com guest review
1 night family trip May 24, 2014
Lisa
US
5.0 / 5Outstanding
"troy's birthday trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Edmundo and Vanessa at the front desk started our stay off so pleasant. They were very helpful with fast and easy check in. They made suggestions for eating arrangements and were very prompt when asked for addtl wash clothes for the room. The hotel was well maintined even through it was memorial day holiday. The price was very reasonable and the free breakfast was very nice. we will definitely consider staying here again.
Genuine Hotels.com guest review
1 night trip May 25, 2014
A Traveler
US
4.0 / 5Excellent
"Great hotel with beach access"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Friendly hotel staff, clean linen and towels, overall had a great stay :)
Genuine Expedia guest review
Other trip May 19, 2014
Melinda
US
3.0 / 5Good
"Excellent location, not so comfy.."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Staff is nice, the room is clean. If you plan to fit more than 4 people it's not gonna be that easy unless two if them are willing to spend a night on a sofa with half of the springs poking their backs. I have stayed at other hotels where a room for about 6 people included a kitchen and somewhat more space to eat there, for the same price. A little disappointed on that area. Excellent for spring breakers that just need a place to sleep.
Genuine Expedia guest review
Other trip May 18, 2014
Monica
US
5.0 / 5Outstanding
"Jailbreak event"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Overall a great stay, we were running late on our checkout and we asked for an extension and the receptionist was gracious enough to allow the extension.
Genuine Hotels.com guest review
1 night trip May 2, 2014
Janet
US
1.0 / 5Poor
"Saturday stay"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
I was not impressed with hotel or service . I expected more but our stay sucked mini fridge had leftovers pillows were dirty will never stay there again .
Genuine Hotels.com guest review
1 night trip Apr 26, 2014
David
US
5.0 / 5Outstanding
"A great deal"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I think we got a great deal for a hotel close to the beach, has an excellent pool for the kids, and the rooms are very comfortable and clean
Genuine Expedia guest review
Other trip Apr 28, 2014
Omar
US
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel staff was nice, it was clean, the room was pretty big , up to 6 sleeps, the bed was really comfortable all for a price of $130 during Spring break week, awesome! It's close to everything, right behind mcdonalds . I would definitely stay here again.
Genuine Expedia guest review
Other trip Mar 29, 2014
Irvin
US
4.0 / 5Excellent
"Convenient location, once you find it"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice breakfast. Friendly helpful staff. Ready to help. Look behind the McDonalds on the east side of the street and you'll see the property.
Genuine Hotels.com guest review
2 night trip Feb 17, 2014
A Traveler
US
4.0 / 5Excellent
"Quite Acceptable"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It was our first stay there,a little difficult to find. Internet was not working for about 5-6 hours. We would go back.
Genuine Expedia guest review
Other trip Feb 21, 2014
Juan
US
5.0 / 5Outstanding
"good location and very roomy"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
overall very good place with lots of room and nice amenities. Perfect place for one night with a heated pool and decent breakfast. Only disconcerting thing was staff speaking totally in Spanish to each other after they dealt with us behind the desk. Not opposed at all to bilingual nature of the area, but it seemed to be rather unprofessional and just casual, socializing type behavior.
Genuine Hotels.com guest review
1 night family trip Feb 14, 2014
Dale
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I absolutely loved this hotel! This was my first time staying here and I was very pleased. The room was very clean and the breakfast was really good. My favorite part was the heated pool!! will definitely book again.
Genuine Hotels.com guest review
1 night trip Feb 16, 2014
Nancy Elizondo
US
5.0 / 5Outstanding
"close to beach and excellent entertainment."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Enjoyed the quietness of our room and being so close to the beach area. Excellent free entertainment at motel.
Genuine Expedia guest review
Other trip Feb 14, 2014
A Traveler
US
2.0 / 5Fair
"Very disappointed!!!"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
I was disappointed with the hotel conditions. Furniture was old looking. Room seems to have been remodeled, with the exception of the carpet. Carpet in room 302 was old and not very clean. It had lots of stains. I saw one bug that looked like a roach. So I slept with the lights on the two nights of our stay. I had asked for a balcony. Yes, I got a balcony view----The view was the top of the entrance roof. I expected something nicer than what was delivered. I was extremely disappointed. I will not stay there again unless there is a total renovation and clean up of this place. Reminded me of a cheap hotel room. The owners of this hotel need to step it up and beautify their hotel, which could be an excellent place to stay.
Genuine Expedia guest review
Other trip Feb 3, 2014
Lina
US
5.0 / 5Outstanding
"Good choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice room, clean and comfortable . Good service at the front desk, enjoyed my stay!
Genuine Expedia guest review
Other trip Jan 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Relaxing stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a very comfortable and relaxing stay in your hotel. I would recommend this hotel to anyone
Genuine Expedia guest review
Other trip Jan 31, 2014
Felipe
US
4.0 / 5Excellent
"Friendly service and nice rooms"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
After struggling a bit to find the hotel, we were pleasantly pleased. The staff was friendly and the staff was helpful and courteous. We were happy with the continental breakfast. It is not beachside, but it was a quick walk to the public beach. Overall a great hotel for the cost.
Genuine Expedia guest review
Other trip Jan 21, 2014
A Traveler
US
4.0 / 5Excellent
"Anniversary Trip"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Picked primarialy due to low off season rate. The room was freshly remodeled, could still smell the paint. The hotel was doing remodelling throughout. Something to remember when staying at S. Padre during off season - nearly all the hotels were doing some sort of work. Breakfast was good - cereals and waffles. Staff was fantastic. Only downside is finding it. GPS missed it, we missed it, drove up down trying to spot it. It has a little sign a couple feet off the ground at a alley/drive beside a souvenir shop. Best way to find is it's behind the McDonalds -- very convenient once you know where it is.
Genuine Hotels.com guest review
1 night trip Dec 10, 2013
Harley
US
5.0 / 5Outstanding
"GREAT EXPERIENCE!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
WE SPENT 3 NIGHTS. FIRST NIGHT, THE MINI-FRIDGE IN ROOM DIDN'T WORK. TOLD THE DESK THE NEXT MORNING. IT WAS FIXED BY THE TIME WE RETURNED THAT EVENING. ROOM WAS VERY NICE AND WAS CLEAN. MATTRESS WAS GREAT! I HAVE BACK PROBLEMS, AND THIS IS THE ONLY MOTEL MATTRESS I HAVE BEEN ABLE TO SLEEP COMFORTABLY ON. STAFF WAS PERSONABLE. BREAKFAST WAS GOOD (EGGS & HAM ONE DAY - EGGS AND SAUSAGE LINKS THE NEXT). WE WOULD HIGHLY RECOMMEND AND WILL RETURN.
Genuine Hotels.com guest review
3 night trip Dec 12, 2013
HUGH AND MARY
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Real nice price for the rate I got here on hotels.com. Was surprised how nice the hotel is.
Genuine Hotels.com guest review
1 night business trip Dec 1, 2013
A Traveler
US
5.0 / 5Outstanding
"Great Breakfast bar!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Every morning there was scrambled eggs with ham or sausage in addition to the regular continental breakfast.
Genuine Hotels.com guest review
4 night trip Nov 26, 2013
Bruce
US
4.0 / 5Excellent
"getaway"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Staff was friendly, no deposit was charged. However, check out was at 11 instead of 12 like listed. Upon entry of the room it had this awful urine smell by the bathroom that wouldn't go away. Its not a far walk from the beach. But it probably wouldn't be safe to walk there at night. The breakfast was amazing, I loved the waffles. Overall not bad for the price.
Genuine Hotels.com guest review
1 night romance trip Oct 1, 2013
Kat
US
4.0 / 5Excellent
"Reasonable rates"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Got a reasonable rate. Not bad, for being fairly close to the beach.
Genuine Hotels.com guest review
3 night family trip Sep 26, 2013
A Traveler
US
1.0 / 5Poor
"Bad upkeep and "oh well" attitude from staff"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
Rooms were dirty and moldy. Carpet smelled horrible and stains everywhere. Noisy neighbors and front desk response was oh well.
Genuine Hotels.com guest review
1 night family trip Sep 21, 2013
Allie
US
1.0 / 5Poor
"Problems since I walked in!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Upon arrival, I went to my "warm" room and left luggage and turned up air for the night. After visiting different areas of interest, we headed back to the room, but not it was "warmer" I thought it was because of the balcony so I didnt't complain. Shower drain was clogged. Next day the air was "ok" in the morning, but when we came back it was hot; we called from desk, and they promptly sent someone to our room. The air conditioner was not working and we were moved to another room. We had paid extra for a room with balcony and we were moved to regular room and said they could do nothing because I had a prepaid room! We were very upset, and will no longer book this hotel!
Genuine Hotels.com guest review
2 night family trip Sep 20, 2013
A Traveler
US
5.0 / 5Outstanding
"Comfortable and quiet"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was spacious and clean, The hotel was very quiet. The provided breakfast, although basic, was very good.
Genuine Hotels.com guest review
4 night family trip Sep 9, 2013
A Traveler
US
4.0 / 5Excellent
"the beach access"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    -
the acess to the beach is not appropriate, the sand is too hot and doesnt had plastic rug
Genuine Expedia guest review
Other trip Sep 8, 2013
martha
US
4.0 / 5Excellent
"HOTEL EXPERIENCE"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
WE WERE DISAPPOINTED IN THE FACT THAT SPA WAS NOT WORKING AND COLD!WHEN WE ARRIVED AND GOT TO ROOM ONE OF THE BEDS HAD STAINS ON SHEET AND TOP COVER.CALLED FFRONT DESK AND WAS CHANGED IMMEDIATELY!
Genuine Expedia guest review
Other trip Sep 4, 2013
LAURENCE
US
1.0 / 5Poor
"Cockroach"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Cockroach....if you like them pay, go and see them. I gave one to the hotel manager....she gave me a nice speech ....she knows I didn't believed a word she said.
Genuine Expedia guest review
Other trip Aug 29, 2013
nic
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Simply love it! Not expensive and good breakfast.
Genuine Hotels.com guest review
3 night family trip Aug 19, 2013
Cindy
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    5.0
Have stead at your other comfort inn very nice clean. Had spoken highly of you before booking was very disappoint when we arrived. Rooms were not ready they never informed when it was had to ask. In my room no towels didn't look like room had been clean had ask to clean room and get towels. Air was not working came to check but still not cool. Carpet in hotel very dirty smelled. My sonlaw said they would not stay again
Genuine Hotels.com guest review
2 night family trip Aug 21, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice hotel and access to the beach"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We came for a couple of days and we enjoyed our stay. The staff was really nice and helpful when asking them about good resturants near the beach. As we walked into our room everything was clean and spotless. I would definately come back here.
Genuine Expedia guest review
Other trip Aug 28, 2013
A Traveler
US
4.0 / 5Excellent
"overall pretty good..."
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed there three nights and 4 days everything was really good but the service could have been a little bit better they could have been more welcoming. Breakfast was pretty good,cleaning ladies were awesome! By the way they need to get a mat for the walk way to the beach,the sand is way too hot and deep.the hotel to the left of ours had one and i wished that we would've had one.the location was pretty good ,right down the street from schlitterbauhn and good restaurants. If u want to eat at the best restaurant in town go to Sea Ranch food was delicious way worth the price and service was excellent!!!we would definetly return to this hotel though.:)
Genuine Hotels.com guest review
3 night business trip Aug 13, 2013
THE GARZAS
US
5.0 / 5Outstanding
"great surprize"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
overall the hotel was great, good location, convenient, clean, the breakfast was an awesome surprise. most definitely recommend.
Genuine Hotels.com guest review
2 night family trip Aug 21, 2013
A Traveler
US
4.0 / 5Excellent
"Decent clean hotel"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Nothing fancy but it was a nice clean hotel at an affordable price that's walking distance to the beach. I couldn't believe how close the walk was. McDonalds is right in front of the hotel. Shops and restaurants are within walking distance.
Genuine Hotels.com guest review
2 night trip Aug 21, 2013
A Traveler
US
4.0 / 5Excellent
"Great location."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The Hotel is near beach with an access path that takes you to the beach. It is a good place to stay with family and want break your bank.
Genuine Hotels.com guest review
2 night family trip Aug 20, 2013
A Traveler
US
5.0 / 5Outstanding
"very good for price"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
stayed two nights. it was much nicer then i expected. room was really big, had a weird smell but was really clean anyways. only complaint was little brick pillows and the hot walk way to the ocean, no big deal. breakfast was ok they had make your own waffles that were good? pool is small but clean buy who cares cuz the ocean is behind you! i would stay again
Genuine Hotels.com guest review
2 night trip with friends Aug 20, 2013
aimee
US
5.0 / 5Outstanding
"nice hotel close to the stores."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I like that is close to the beach but people from other hotels use the parking lot to walk to the beach.
Genuine Expedia guest review
Other trip Aug 23, 2013
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
it was the worst hotel we will never stay at any comfort suites they need to change there name from Comfort to not Comfort and the smell is nasty they say its a 2 minute walk actually its a 2 minute jog I highly recommend to put on some water shoes instead of sandals to walk to the beach and also to the pool you will scrape your feet the room smell, carpet had big stains refrigerator didn't work it was dirty AC was not working I got a floor FAN in my room very on comfortable to sleep they didn't have an extra room to move us and they want us to remind them everyday that AC wasn't working really Management is terrible didn't do anything for my family and it not a beachfront and you will not see the beach from any balcony at all you will be faceing beach bulavard breakfast was bad too my kids ate Mcdonalds instead lots of flyies and keys don't work at all we had to be knocking for someone to open the door I got pics from my room I will post them so everyone can see its not a 3.9 star at all it was dusty and very very HOT in the room.
Genuine Hotels.com guest review
2 night family trip Aug 11, 2013
norma
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    1.0
I would not recommend this hotel. It was dirty! The pool furniture looked like it needed to be thrown away. Check is a 3:00 p.m. and we didn't get checked in until 3:30. When we brought that to the managers attention all he said was SO WHAT'S THE PROBLEM. He was very rude. The walk to the be beach was terrible and long. I would never stay there again!
Genuine Hotels.com guest review
2 night trip Aug 13, 2013
A Traveler
US
4.0 / 5Excellent
"Not fancy but nice"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice place to stay without paying too much.
Genuine Hotels.com guest review
2 night romance trip Aug 14, 2013
John
US
3.0 / 5Good
"Easy beach access but horrible pool."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The pool was not clean and it appeared that mold was on the walls. The room was decent but needs upgraded furniture. The one good thing was the easy beach access. Pleased with the stay but I will never return.
Genuine Expedia guest review
Other trip Aug 14, 2013
Rob
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Rooms are spacious. Standard breakfast. Staff was friendly. Ac was cool but you were not able to make the room cooler if you wanted.
Genuine Hotels.com guest review
1 night family trip Aug 5, 2013
Tracy
US
4.0 / 5Excellent
"Great hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We stayed 4 nights and had no problems. The room was spacious (2 queen beds & living area) and clean. Nice location and the beach access walk was not bad. The hotel also had a nice gym. Pool was small but still okay.
Genuine Hotels.com guest review
4 night family trip Jul 28, 2013
A Traveler
US
2.0 / 5Fair
"Comfort Suites"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    1.0
Hotel needs upgrade and general overhaul. Was very noisy each night. People partying outside and it was adjacent to a McDonalds drive in. Intercom, general noise and smell were pervasive.
Genuine Hotels.com guest review
2 night family trip Aug 1, 2013
HDW
US
2.0 / 5Fair
"Hair, hair everywhere!"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
I chose Comfort Suites Beachside because of my past experience w/ Comfort Suites elsewhere being excellent. It is within walking distance from the beach which was nice. When we arrived the room smelled fresh and looked clean. After putting our bags down and looking around a bit, we discovered a big clump of hair in the bathtub. We called the front desk and she sent up a girl w/ a lint roller. She cleaned the tub w/ it and rolled it all over the bathroom floor as well. When she was done it was FULL of hair. After she left we discovered long black hair on one of the beds and the pillow cases were dirty (or stained?). I called the front desk again and she sent up 2 girls to change the beds. Later after returning from the beach my son had already showered and used one washcloth, when my mom was ready to shower she discovered there were no washcloths left. So, again, I called the front desk and she said she would send some up. We waited a while and no washcloths. I went down myself to get them then. The beds were very comfortable and the breakfast was delicious and fresh. The kids enjoyed the pool but it had some feathers floating in it. The morning of checkout I spoke w/ a manager about the problems we experienced and just expressed my disappointment in the hotel. She did apologize for the inconvenience and offered me a discount for the next stay if I would give them another chance. I agreed.
Genuine Expedia guest review
Other trip Aug 4, 2013
Cindy
US
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