"Owww! Those beds!"
This was our 2nd overnight at this location. I had forgotten the number the bed did on my back. If you have a healthy & strong spine, then stay at this hotel! The comfort level of the beds simply are not a feature of this hotel for a reason. Oww.Genuine Hotels.com guest review
The surrounding neighborhood was the airport. Therefore, the convenience of the hotel was great.Genuine Hotels.com guest review
"Quick Walk to the Airport, and a solid restaurant"
It's an easy three-minute walk to the airport, there is a free hotel shuttle either to the airport or to Amtrak, and the on-site restaurant had very good food. I certainly would stay there again. Top-drawer.Genuine Hotels.com guest review
Did not realize we had to pay for buffet until leaving. Very expensive. Very upsetGenuine Hotels.com guest review
"Excellent place to stay"
Every employee I came in contact with are pleasant and helpful, very professional.Genuine Expedia guest review
"nice choice for portland"
Very friendly staff. Loved the welcome with cookies!Genuine Expedia guest review
"3 times is the charm"
When I received my keys I was told that I had to go back outside and enter from the side entrance because they were renovating......we'll the keys did not work so I returned to the desk where the clerk assumed I wasn't bright and was going to show me how to use the key. Back outside all the way to the side entrance .....the key to her disbelief did […] not work. Back to the desk the third try worked but by then I was tired, cold and annoyed. Read moreGenuine Expedia guest review
"Nice hotel, nice staff"
This is a good hotel. The staff are nice. I will recommend it to my friendsGenuine Expedia guest review
The hotel has great potential as the new renovations will be beautiful once they are completed. There were a few stairwells that were closed due to renovations which was a bit of an inconvenience; however, despite the detours the place was quite and comfortable.Genuine Expedia guest review
Was under construction. But over all great hotel! Nice spa and pool. The room was big and bed was super comfortable! Close to mall and other shopping. Plenty of near by resturaunts, friendly staff. Will be back!Genuine Expedia guest review
There was an smoke alarm with an annoying light that turned on and off in the bedroom. We called the desk and they sent up a man with a roll of tape. He used the ottoman in the room to reach the light - had to tape it about seven times. Even then with the lights off in the room you could still see it slightly. We were at the end of the hall and started […] hearing people go out the door around 4:30 a.m. I am not a techy so could not get regular tv on the set. Only ads for the latest movies which we might have liked if we had the time. Hearing the morning news on ABC or CBS would have been nice. Read moreGenuine Expedia guest review
I thought the beds were uncomfortable and the rooms were cold with no remote control for HVAC system.. Won't stay again ... The breakfast area and "restaurant" was a joke . I had to ask the person at the front desk to get me a bucket of ice because the ice machine was out in the area not intended for hotel guest!! I should have invoked the free night […] stay. But I pay for my bills.. Read moreGenuine Hotels.com guest review
"Next To the Airport"
The heater was very noisy. We were sorry we were placed right next to the construction site, as we listened to either heaters or generators for the site all night long. The bed was extremely comfortable.Genuine Hotels.com guest review
"Shortest distance to airport"
I wanted to be sure to make my early-morning flight when freezing rain was predicted. My stay here made sure of that, thanks to the Hilton Garden Inn's 24-hour free shuttle. My room was spacious and comfortable, too.Genuine Hotels.com guest review
"Even the trainee was nice"
I spent less than 12 hours in this hotel - we were there for a morning flight out of Portland. The facility was exactly what we expected. The breakfast was more than I anticipated. Despite being a buffet setup, a server brought us our eggs and coffee - I noticed that her tag said she was in training - yet she did a better job than others who have been […] on the job a lot longer! Thanks for turning a stupid stay at an airport hotel into a pleasant morning. Read moreGenuine Hotels.com guest review
Good hotel, great staff, a short walk yo the terminal.Genuine Expedia guest review
"Convenient airport lodging"
The hotel was undergoing renovation. Hopefully these efforts will improve their condition and cleanliness of the room. Staff was very helpful and pleasant.Genuine Hotels.com guest review
This was our second stay at this location. It is a convenient location for us, good rate and they accept pets. One minor problems. The toilet paper is an almost impossible reach from the toilet.Genuine Hotels.com guest review
Resturaunt was understaffed for breakfast and dinner. The resturauant was in total disorder at breakfast time and unkept. Parking was a burden do to ongoing construction, meanwhile, the hotel shuttle was left parked under the main entrance, causing further traffic issues as guest pulled up to check in.Genuine Hotels.com guest review
Though we weren't using the jetport, this hotel happened to be the one we were staying at. Everyone was friendly and professional. Exhaustion forced us to forgo going out on the town in Portland so we ordered room service, and the food was excellent and delivered in minutes. Beds were comfy and everything was clean in good working order. A great ex […] perience! Read moreGenuine Hotels.com guest review
"Not worth the $$$"
Not worth the money. Should have been half the price for what it actually wasGenuine Expedia guest review
"Had a Good Stay"
When my flight was cancelled out of PWM I decided to stay the evening at the Hilton Garden Inn. The staff was accomodating and services were outstaning. Very satisfied.Genuine Hotels.com guest review
"Right at the airport"
Hotel was a little rough around the edges, but it worked for an overnight and was extremely close to the airport.Genuine Hotels.com guest review
"Executive Vice President"
Hotel was just OK. Way over pricedGenuine Hotels.com guest review
"Way too expensive!"
I was very excited about staying in a Hilton Garden Inn. I had paid a lot for the night so I was assuming it would be a nice hotel The ONLY benefit to staying at this hotel is the 24 hour shuttle to the airport. The beds were uncomfortable and low to the ground. There really is nothing special to this hotel esp. for the price! It is clean,the indoor […] pool/Jacuzzi is nice, and the toiletries are Bath and Body Works. I just can't get over how costly it is! The staff was extremely nice and pleasant to talk to. The location is very near by to stores and restaurants. Read moreGenuine Hotels.com guest review
"easy access to pike"
very satisfiedGenuine Hotels.com guest review
Wonderful location relative to the airport and an overall great place to stay. The bed was a bit tight, they only had doubles and 18 y/o son is 6'3" and I had to share a double with my daughter, 5'9" but other than that we will definitely return if we need to be in the Portland area again.Genuine Hotels.com guest review
Was very disappointed to learn that we would not have the "free" breakfast...our flight was at 7 AM, but this service wasn't going to start until 6 AM when we would have already left the building. Have stayed at other airports, for "park, sleep, fly" and they start breakfast at 4 AM... The evening baked good offered at check in was a nice touch. The […] room was fine, clean and had amenities that would have been nice in resort hotels (the refrigerator, microwave and coffee machine in room were great!) Read moreGenuine Expedia guest review
Conveniently located near airport and courteous 24-hour shuttle make late evening arrival a breeze.Genuine Hotels.com guest review
"Hotel Staff Very Friendly and Helpful"
We were very pleased with the Hotel Staff. They were so helpful with our needs. When we needed extra supplies (coffee, lotion, toilet paper, etc.) they were right there to give it to us. They also helped us with maps and showing us the easiest route to take to points of interest or wherever we wanted to go.Genuine Expedia guest review
"Visit with niece"
Visit was just ok, was expecting a little more being as it was a Hilton. Bed sheets were not crisp nor tightly tucked under the mattress. Pillows were lacking, of the three on the bed one was comfortable. Refrigerator froze everything we put in it. Had rain for 2 days of stay. Made mention of it to housekeeping who explained it was a regular occurrence […] on the side of the hotel facing the airport. She left us extra towels to shove in the window trim to prevent overflow / spill. Observed what looked like black mold around tub caulk and notice shower install was cracked at shower curtain connection to wall. Read moreGenuine Expedia guest review
"Nice hotel near airport"
We were in town for vacation and stayed at the Hilton Garden Inn near the airport. It was a great hotel, nice sized rooms, quiet. The only reason I didn't rate it a 5 is it is not within walking distance of the area attractions such as Old Port and the wharfs. Other than that, it is perfect!Genuine Expedia guest review
"Great location.. Okay for the price."
Okay for the price..beds were very small and they were very stingy with soap, shampoos etcGenuine Expedia guest review
"Lovely, comfortable stay."
Front-desk check-in was efficient and quick. Staff during our stay were ALL friendly and helpful. Breakfast was very good. Our room had everything we needed, it was clean and quiet, all the lights and amenities worked properly. Our only critique (not complaint) is that the doors could have been more clear about the orientation of the key-card swipe […] direction. We heard NO airplane noises overnight and in the morning only from the breakfast area. Get your room with breakfast included; FAR less money for the same food that way! Read moreGenuine Hotels.com guest review
"Good location and friendly staff"
The hotel was located in a convenient spot between the Old Port and the Maine Mall. The hotel staff were very friendly.Genuine Expedia guest review
I was to say when I booked the hotel I did not realize it was so close to the sirport, but surprizingly happy with it, the planes were not an issue. And everthing was very close, restrutants,mall, everything. Hotel was clean and the staff were great.Genuine Expedia guest review
"Close to airport"
Friendly staff, comfortable rooms and close to the airport. The restaurant was very good...check out the pan seared scallops. The waitress was above and beyond. The shuttle service to the airport is almost non-stop as it's a 3 minute round trip.Genuine Expedia guest review
"Near the airport and convenient."
Stayed at this hotel last minute because our flight was cancelled. Near enough to the airport to walk (about 1/4 mile) though they have a good shuttle service. Cheaper than most "at the airport" hotels.Genuine Expedia guest review
"Family and travelers."
Hotel is near airport. Not made aware that shuttle service to airport for clients is available.Genuine Expedia guest review
"Great for an affordable visit to Portland."
We booked this on a weekend when there was a huge boat show and we couldn't get anywhere near the downtown. Surprisingly, even though you can see the landing strip from the hotel rooms, we heard the noise of jets only twice mid morning during our 5 day stay. So the quality of the construction is good and the direction of air traffic is away from this […] hotel. The beds were some of the most uncomfortable we've ever slept in. They need to upgrade their mattresses. Staff was very friendly. Only complaint was the very loud maid service at 8AM. Even though they respect your "do not disturb" sign, they pound very loudly and yell very loudly at the other doors. Read moreGenuine Expedia guest review
"Convenient & Comfortable"
On a quick in-and-out business trip, needed a hotel for overnight. The location was convenient, able to get into town easily, and close to major routes for drive time the next day. Comfortable room.Genuine Hotels.com guest review
Ok place-snickers ice cream bar next to bed when we arrived-means they do not clean well...ok place. Clear packing tape on one of the wallpapers seams-kinda weird-also, across from airport-small one, but could still hear themGenuine Expedia guest review
"Convenient for air travelers"
The hotel met our needs very well. One of our group was flying out at 6am and the hotel shuttle quickly took him to the adjacent airport. We enjoyed the fulll breakfast available in the morning.Genuine Hotels.com guest review
Even when there was a misunderstanding because of a misprint in expedia the hotel was more than gracious and did the right thing. Loved this place and the peopleGenuine Expedia guest review
"Expected more for a Hilton"
Arrived in bad weather the day before my flight out so planned quiet evening relaxing and watching TV. Limited channels, no program guide anywhere (required to download Lodgenet app on my cell phone and pay extra for access to program guide), premium movies of any notoriety $17.99 each. I don't mind paying reasonable costs but seriously...? Problems […] accessing wi-fi because my name had been entered incorrectly, bathroom door locked when I arrived (told to use a quarter to open it)... just expected more from a Hilton. On a positive note, staff was very courteous and helpful and room was immaculate. Location perfect for air travelers. Aggravation and petty costs make me doubt I will stay here again though. Read moreGenuine Hotels.com guest review
"nice, clean.... but I expected more from a Hilton"
I expected fancier, with room service and the pool looks much larger in the picture than it actually is. The room was clean, staff was nice. Pillows are terrible and the bed was not very comfortable even with the adjustable firmness it was not what I expected for the money I paid.Genuine Hotels.com guest review
Everyone was very friendly and courteous. Enjoyed our stay very much. Would love to stay with you again.Genuine Hotels.com guest review
The staff is awesome. No complaints other than one light in the bathroom that didn't work but wasn't really needed.Genuine Expedia guest review
"A very pleasant place to stay."
Extremely pleased with the whole experience. Everything from the accomodations to the food exceeded our expectations.Genuine Expedia guest review
"Perfect for jetport travel!"
Loved the proximity to the airport and the availability of the van whenever you need it. Leaving my car there while traveling was great and at no extra charge. Clean, comfy, realiable wake up call. All good!Genuine Expedia guest review
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