Overall - very good.Genuine Hotels.com guest review
Overall the room and hotel was clean only concern was parking. Someone's suv was scratched up by another guess which I reported to front desk. I would recommend this hotel for future guess and I will probably stay in the future. Breakfast was very good and was serveral good choices.Genuine Hotels.com guest review
Very okay hotel. I had read reviews describing the property as "dated". I agree. Dining area for the "very okay" breakfast buffet is too small & is not very comfortable. Did I get my money's worth here, yes. But next time I'll spend a few more dollars and go back home to one of the two local Marriott Courtyards.Genuine Expedia guest review
"will definitely be back"
The hotel staff was wonderful, room was very clean (and I am very picky about this), location great- wonderful restaurants close by and in a safe, commercial area. Amenities were wonderful. Room was cozy but could have had a better sofa. It was very small and not very comfortable. Small things here and there that could have used some TLC but nothing […] major. Overall everything was great. Loved the new coffee maker in the room and the kitchenette was stocked with everything I needed except paper towels. Read moreGenuine Hotels.com guest review
"Close to where I needed to be."
Close to Addison Conference Center and Beltline Road. Most staff was friendly and helpful.Genuine Expedia guest review
"Convenient to the Addison area"
Nice experience. Good room; clean room; courteous staffGenuine Hotels.com guest review
"Very friendly staff and pleasant atmosphere"
Very friendly staff and pleasant atmosphere. Rooms were clean and very comfortable.Genuine Expedia guest review
"Couldn't seem to get it right"
The hotel is decent for the price but I did have issues. Originally my key wouldn't work. I had to go back to the front desk to have them fix it. About an hour after checking in another person was given my same room and walked in. I was assured they fixed it. The second night I left and went to dinner - when I came back my key wouldn't work again. They […] had my room listing incorrectly in the system and insisted on walking me upstairs to my room to let me in. Lastly - I had my do not disturb sign up. Someone insisted on knocking twice - then tried to enter with a master key. Not sure when a hotel decided it's ok to invade my space when it clearly says not to disturb me. Read moreGenuine Hotels.com guest review
Great hotel...love the area....everything you need or think you need is around you...just need faster elevators. .. over all greatGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Addison Galleria Thank you for your kind review on your recent stay! We are so glad to hear that your enjoyed the hotel and the surrounding area. Addison is a great town filled with many things to do. We appreciate your feedback on the elevator as well and will review the speed. We look forward to seeing you again soon! Thank you, Jennifer Chavez General Manager
All wad fine, service, courtesy, over all, okGenuine Hotels.com guest review
"Great place, very close to teh event we attended"
It was a very good stay. Room was clean and a good size for the two of us. Easy in and out. Morning meal, was good but could have had some change up, same every day.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Addison Galleria Hi Brian, Thank you for taking the time to review our hotel, we truly appreciate it. I am so glad you enjoyed your stay with us. We will definitely review our breakfast items and appreciate the feedback to help us offer the best for our guests. Best Regards, Jennifer Chavez General Manager
"Old but Nice"
Room key didn't work but the spare did. Under a little construction and smaller than expected but definitely nice. I would stay again.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Addison Galleria Dear Guest, Thank you for taking the time to write a review for our hotel, it is greatly appreciated. We invite you back soon when our upgrades are complete, so we may show you our best! I would also like to suggest our larger rooms for your next stay, which would be the King Suite or Double Queen Suite. Kind Regards, Jennifer Chavez General Manager
"Great Staff, but small worn out room"
Staff was very friendly and helpful. I canceled my second night of the stay for personal reasons, and they were kind to accommodate that. What I did not like was that the hotel was being painted, so the entire first floor smelled of wet paint. The carpet of my floor was stained in various places, and the floor plan was small and cramped. There was another […] door to my bedroom that made the room very small. The living room was small and awkward. It was not a place where you could comfortably watch tv. In all honesty, I was expecting a hotel feel, but this is an extended stay hotel. Overall I think it is worth what you pay for, and the friendliness of the staff went a long way in making me feel welcome. Read moreGenuine Expedia guest review
"Soaking wet carpet"
Upon checking into my room I noticed that a large section of carpet outside the bathroom was soaking wet. The hotel moved me to another room without any problem.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham Addison Galleria Dear Guest, Thank you so much for your review. We truly appreciate you allowing us the opportunity to move your to another room due to the wet carpet. Please accept my sincere apologies for any inconvenience this may have caused you. We look forward to seeing you again soon! Thank you, Jennifer Chavez General Manager
"Nice hotel by alot of restaurants"
This hotel is in a fantastic location. Great restaurants near by, the continental breakfast lacked a lot of things I'm used to seeing at a hotels breakfast like danishes. The closet doors weren't properly on right and kept falling off. Bed and sleep extremely awesome would totally stay there againGenuine Expedia guest review
"New years 2014"
After arriving and the staff had computer difficulties, the personnel appeared stressed and there was little hospitality by the clerk. The following morning a change of staff was a pleasant experience.Genuine Expedia guest review
"Great place, great rate!"
Very comfortable and a great location! Friendly staff and the suite was just great. Will stay here again.Genuine Hotels.com guest review
"It was our home away from home!"
Such a nice hotel. The rooms were like having your own apartment. Fully equipped kitchen, which made it super easy and let my fiance and I saved money on not eating out. Walmart is very close for shopping. The staff were was absolutely friendly and helpful. They have a hot breakfast in the mornings, but we never woke up early enough. Overall a GREAT […] stay for the price. Will come again! Read moreGenuine Expedia guest review
Enjoyed it ...great locationGenuine Hotels.com guest review
"Very Good price for a nice room"
Amazing price. We stayed in a king room- it was huge and the kitchenette was wonderful! Comfortable bed with tons of pillows, Clean room. Big flat screen tv. The staff were very accommodating and buffet breakfast pretty good. It was his first time putting it out so not everything was quite ready. We plan to stay there again in the near future.Genuine Hotels.com guest review
"Great Price, great rooms, great service"
I really couldn't find anything to complain about. We stayed for a week. Rooms were big. Breakfast was good. Location was great.Staff was excellent. Shuttle was perfect to go back and forth from the Galleria.Genuine Hotels.com guest review
"Close to a fun area"
Stayed overnight for a birthday celebration with friends. The front desk guy, Art, was very helpful with all our questions. The rooms were much nicer than I had expected. Only problem with one of the rooms was the main light was very dim, making the entire room fairly dark. Overall, a great experience at a fantastic price. I will be staying here in […] the future if I need a place in the area. Read moreGenuine Hotels.com guest review
Very nice suite. Great for extended stays. It had everything you would need, including the kitchen sink.Genuine Hotels.com guest review
Small for a hawthorn but niceGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Addison Galleria Hello Adam, Thank you for taking the time to review our hotel. We truly value our guest feedback and time. I am happy to hear your stay was comfortable and nice. We hope to see you again soon. Kind Regards, Jennifer Chavez General Manager
"Nice room, good kitchen."
The room was very good as compared to other suite hotels. The kitchen was large and well stocked, the only thing missing being salt and pepper, but still, it was pretty good. The room was clean and large and the A/C and heat worked well. TV in both living and bedroom. Was a bit noisy at rush hour, from traffic on Addison, but quiet otherwise. Prices […] at their little market were surprisingly reasonable. This room was a really low price compared to Plano and Dallas proper and all that is right down the street. Food in the area is mainly corporate, but adequate. Read moreGenuine Expedia guest review
Response by Hawthorn Suites by Wyndham Addison Galleria Hello Bud, Thank you so much for taking the time to provide your feedback on your recent stay, it is truly appreciated. Our guest feedback is a vital part to us knowing areas for improvement or areas to give praise to our team. I am delighted to share with my entire team the experience you had at our hotel. It is our top priority to ensure all of our guest experience a clean and comfortable room and excellent service. I am thrilled you enjoyed the room and amenities we provide. We look forward to seeing you again soon! Thank you again for your feedback! Jennifer Chavez General Manager
"Great til I took a shower."
Everything was great until the following morning. The shower was either boiling hot or freezing cold. There was no in between. Please fix room 206. Other than that, great location for great restaurants and bar hoping.Genuine Hotels.com guest review
"Great location and amenities"
This hotel is perfect if you are looking to explore the Dallas and its surrounding areas. There is si much to di around it and you have endless options to dine and shop. The neighborhood and people are nice. The room was nice, it had a kitchenette and a sofa bed. Very comfortable beds, decent bathroom and a big flat screen tv. breakfast was ok, nothing […] better you can ask from a chain hotel. Just stick to the cereal and fruits, you'll be fine. Read moreGenuine Hotels.com guest review
"Nice room at a nice rate."
Overall we enjoyed our room. The hotel could use some updates. The hall carpet was stained, and there were bumps underneath as well. But it was clean. Room was quite comfortable and the hotel is close to plenty of places to eat. We will stay again.Genuine Hotels.com guest review
We checked in, went to our room only to find we could not get in, door would not open. Told front desk and he reprogrammed Key. Still would not work. Front desk then came up to room to show us how to do it. He could not get it to open. Assigned us to new room. Later that evening we tried to use the TV but could not get it work properly. Front desk tried […] to explain workings, then finally came up to room to show us how to work it. He could not get it to work. He left to get us written instruction and returned with hand written channel numbers. They did not work. The next day I went to front and explained the TV situation and a young lady said she would come up to the room and show me how it works. She came up to the room and could not get it work properly. She said she would get us the correct guide later that day. We are still waiting. The room furniture was worn completely out, well beyond its useful life. Read moreGenuine Expedia guest review
"Close to office, bus station, restaurants"
I stay here for a business trip for a week, the hotel staff was very helpful and thoughtful. The hotel is well located, near a DART station, and restaurants and stores on Addison RD and Belt Line. The hotel breakfast is good, but after a while you get use to the same food, of course you can manage to make your own combos, since there is a lot to eat […] for each taste. The staff keeps the rooms clean, and there was a small issue i had one night with the kitchen cleanliness but the staff took care of it inmediately. Overall is it was a good stay and would return if needed. Read moreGenuine Hotels.com guest review
Noisy and small rooms. Good location but felt like a low budget hotel.Genuine Hotels.com guest review
"Nice and covienient"
For the money, it was a very nice room and locationGenuine Hotels.com guest review
The accomidations were great! Our room was cool on arrival... no need to wait for the AC to start working. The beds were great and the cleanliness of the room and kitchenette both were great!Genuine Expedia guest review
Worked well for us. Location was perfect. Suite really met our needs.Genuine Hotels.com guest review
"I will definitely stay here again"
It was a few years old but very comfortable and spacious. I loved having the kitchenette. The only negative was the refrigerator was loud when the compressor came on and kept waking me up, but hopefully, my next stay there will garner me a room with a newer frig. ;)Genuine Hotels.com guest review
Great rate for the quality of the room and the hotel overall. The staff was very polite and helpful!Genuine Expedia guest review
Had to book on short notice a hotel in this area and had stayed here previously. I like that it is so centrally located and the staff very kind and helpful especially with directions. If you like the House music and EDM like I do then you have no further to go than across the street to the Quarter bar and grill where you will find expert DJ "Chowda" […] on most nights. Tell him Ferry Corsten recommended him LOL! Also there are many excellent restaurants all within walking distance and a 7-11 too for late night beer and snack runs! Read moreGenuine Hotels.com guest review
Staff of hotel was very nice.Genuine Hotels.com guest review
"Not a bad place to stay"
Quaint hotel that's not close to a lot of other hotels. It's close to several restaurants. Ample parking with a quiet atmosphere. Definitely off the beaten path.Genuine Hotels.com guest review
Very nIceGenuine Hotels.com guest review
"Nice for the price"
Nice for an inexpensive room. Staff were very pleasant and helpful. Was disappointed that I was not told about the Free Shuttle restrictions when I called weeks before my stay and inquired. It only runs week days until 7:30pm, so be prepared to walk or eat dinner early. Lots of restaurant choices near by.Genuine Expedia guest review
"Great place to stay"
My wife and I was looking for some place nice to stay for not a lot of money and this place was perfect. We will definitely be returning the next time we are in the hotel mood because the staff was super helpful and kind and it's in the perfect location with tons of thing to do with in a 5 miles distance.Genuine Hotels.com guest review
"No comfort factor here."
We were always taught if you do not have nothing good to say, do not say nothing at all. Therefore...we are not saying nothing.Genuine Hotels.com guest review
Very comfortable spacious room near the tollway and Belt line. Great value for the price however the exercise room was extremely insufficient.Genuine Hotels.com guest review
"Clean Place and Great Location"
I really liked this hotel, the quality dishware in the kitchen. It was clean and comfy but most of all its very close to Belt Line making dinner plans easyGenuine Hotels.com guest review
"close to mall"
My wife was very disappointed. The room looked unkept and the bed was very uncomfortable. My wife requested to be moved to another room, they moved us next door. The condition of the room was much like the first room, needless to say our trip was cut short due to our lodging mishap. If you want a happy wife, don't... I repeat don't book this locati […] on. Read moreGenuine Hotels.com guest review
"Good location but not comfortable"
If you are all about being close to malls and restaurants...than it's a good location. If you don't care all that much than you end up focusing on the room itself which was not great. It wasn't bad....but it wasn't great. It felt more like an upgraded days inn. I am 5'9 and barely stretched my legs out..if you're 6'1 feet or more...you're going to have […] trouble sleeping on their king size bed. The staff was great but the hotel was very underwhelming and I won't stay there again Read moreGenuine Hotels.com guest review
"We adore the staff"
This was our fourth year doing Kaboom town at this hotel. This Wyndham is the best part of our Jult 4thGenuine Hotels.com guest review
Everything excellent excellent room needs to be cleanedGenuine Hotels.com guest review
Hands down one of the best hotels I've stayed in!Genuine Hotels.com guest review
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