Everything excellent excellent room needs to be cleanedGenuine Hotels.com guest review
Hands down one of the best hotels I've stayed in!Genuine Hotels.com guest review
never come back, it's so badGenuine Hotels.com guest review
"GREAT LOCATION. GREAT ROOM"
Excellent location. Awesome room design - kitchenette really came in handy. Only downturn was one front desk lady who really was not in tune with customer service etiquette. Seemed as though she was forced to be at work.Genuine Hotels.com guest review
Overall, this place worked for us...the bed was very comfortable and the room was spacious. The hotel is in neighborhood with little in the way of restaurants except for the Outback next door, but we didn't need any of that. My one complaint was with the breakfast. The food was ok, cereal, yogurt, waffles, sausage/bacon, toast/bagels, biscuits, gravy, […] eggs (pretty rubbery). On our last morning, they were out of meat (one of the only gluten-free items) so I was checking out the yogurt when the server walked in, on the phone, with more bacon and sausage. She proceeded to fill the pan, moving one piece of bacon or sausage at a time, all the while still chatting on the phone, and oblivious to the line forming behind her. Then I went for the coffee, but the urn was empty. My husband tracked down the server in another room and she came back (STILL ON THE PHONE!) and she took the urn away, presumably to refill it. We waited about 10-15 minutes but finally had to leave without getting any. I guess we owe her an apology for interfering with her very important conversation... who wants coffee for breakfast anyway? Read moreGenuine Hotels.com guest review
"Practical and Passable"
Great rate for a suite with kitchenette, but nothing special and a tiny bit run-down. Still, staff was friendly and I have no real complaints.Genuine Hotels.com guest review
"NIce accomodations, great value, safe location"
We stayed 3 nights at this location on vacation. Room was clean and well stocked. Apprehensive about 1st floor accomodations initially, but without cause. Room was quiet, hotel well maintained, staff very helpful. Close to our intended destinations and restaurants within walking distance. Safe neighborhood. Overall, great hotel for price!!Genuine Hotels.com guest review
This place is in a great location and I got it at a good rate, but there were too many little negatives. First, the main room, kitchen and living room were small, compared to other suites I have stayed in. The bedroom and bathroom were average. There were little things like the plug in the bathroom sink having become detached from the lift mechanism […] and the plunger not working. Apparently cleaning staff didn't want to be bothered with reporting it to maintenance. One night the HVAC system started blowing out cold air just as I was getting ready for bed. It was not hot in the room. I found the thermostat on the dog leg of the room wall about 3 1/2 feet off the floor. I had to get on my knees to read it. Because the only light in the room came from lamps on the end tables on the other side of the room, it was hard to read, also not helped by the size 4 font. Finally I did figure it out and got it turned off. Once I did the room maintained a comfortable temperature the rest of my stay. Then there's the loud fan in the bathroom that automatically goes on when the light is turned on; the two oversized pillows with two undersized ones on the bed; and the comforter, which overheats my body when I sleep (so I bring a blanket#. Just lots of irritating small stuff. If that stuff doesn't turn you off, the place was mostly well maintained with friendly staff, and real close #walking distance) to tons of restaurants on Beltline Road. Oh, the free breakfast was good. Read moreGenuine Expedia guest review
"Tiny room, needed maintenance"
Room was very tiny. The plug where the room coffee maker was turned out to be dead. Spilled water in the coffee maker when I Had to move it to a plug that actually worked. Hot water handle in bathroom sink was broken, and there was a live bug in the sink. Positive side-very good breakfast. Easy decision to cancel second night of our honeymoon and move […] to a much nicer, spacious room for just a few dollars more. Read moreGenuine Hotels.com guest review
Nice comfortable rooms; great value and nice staff.Genuine Hotels.com guest review
Great hotel location, friendly staff, great breakfast.Genuine Hotels.com guest review
"Overall good value"
Overall value is good. Closet door was missing knob & door was hard to open. Parking is tight & there's not too many places. One of few suites with queen beds.Genuine Expedia guest review
Very pleased with my overall stay! Staff was very kind and courteous and not a bunch of robots or rude people. Room was very pleasant and comfortable and didn't break the bank. Will definitely stay there again if I ever need to :-DGenuine Hotels.com guest review
visiting the area as I might be moving there next year had an overall awesome experience- great room, friendly staff, awesome location!!! will definitely stay there again and highly recommend it to everyone else.Genuine Hotels.com guest review
"Great hotel, reasonable rates"
Friendly, quiet, and clean. This was my second time to stay at this hotel as my work frequently takes me to Dallas. I will continue to stay at this hotel when my activity is in the North central area of Dallas or Addison.Genuine Expedia guest review
"A good deal for the money"
You don't get someting for nothing. So, knowing that I was not paying for a 5 start hotel, I was happy with the overall location and service. The room was clean and the breakfast was good. It was only a block away from my convention at the Marriot and I saved 50% from their rate. A good deal if you are in the far North Dallas/Addision area.Genuine Hotels.com guest review
"Good value, good location"
Good location. Near a lot of restaurants. Only drawback - a lot of street noise at nightGenuine Hotels.com guest review
"very friendly staff and close to tollway"
we thoroughly enjoyed our room, the staff were great the room was clean and refreshingly cold from air conditioner. will stay there again when we go in a few monthsGenuine Hotels.com guest review
The hotel was a good value. We did have to change rooms. The 1st one was on the 1st floor and smelled musty. The second floor room was better, but the fixtures in the bathroom were loose and the bathroom fan was very noisey. The rooms were very clean and well appointed. I would stay again. Nice TV. Comfortable beds. Great breakfast. Staff friendly.Genuine Hotels.com guest review
"Not coming back"
Hotel was clean, new bedding was nice, but it doesn't cover up the horrible mattresses. The free breakfast did not taste very good and we went out for breakfast after the first two mornings. The evening "appetizers" was actually worse than breakfast. Microwaved morsels, cheap wine, and juice. The pool was open but full of leaves, cramped, and the location […] made it feel like we were on display for the rest of the hotel guests. Read moreGenuine Expedia guest review
hotel was better than expected could have used a little more information about their shuttleGenuine Expedia guest review
Very large, clean, comfortable room in a great location and the price was awesome.Genuine Hotels.com guest review
"Outstanding value, location and comfort!"
Great Location, easy access to everything from dining, bars and shopping. Was pleasantly surprised that rooms were as nice as they were for the price. Excellent value, comfortable Queen beds, suite coach with kitchen well stocked (fullsize refrigerator) didn't expect as much and enjoyed very much. Will recommend and stay here again each time we area […] in the area. Kim at front desk was super friendly and helpful too. THANK YOU for a very enjoyable 1 night stay. Read moreGenuine Expedia guest review
"Hotel with great location."
Staff was pleasant. The location was great. Cleaning staff needed to clean bathroom a little better. Bathroom was not as clean as it should have been. It looked as if someone had been sick after it had been cleaned.Genuine Expedia guest review
Nice location, near stores & restaurants. Very clean and hotel staff was extremely helpful. Would stay again and highly recommend to others!Genuine Expedia guest review
"Huge Rooms & Nice Kitchen / Breakfast, BUT ..."
PROS: 1. Huge room with couch, sofa-chair and coffee table. 2. Full kit. with *full-size* frig, 2 burners, pots/pans, utensils, sink, dishwasher, soap, plates, glasses. 3. Large ~42-46" flat-panel HDTV *AND* actual HD channels to take advantage of it. 4. *HOT* Breakfast with eggs, sausage *AND* potatoes, waffles, porridge and oatmeal. CONS: 1. Just […] after 8p on a Wed. night, stood at un-staffed / sign-less / bell-less front desk ~5 mins. before finally yelled "Hello?!?". Then lady popped out immed. from right behind an open doorway behind front desk. An un-visibly staffed front desk is unacceptable at this normal hr. and unacceptable at any time w/o a sign and bell. Recurred just a few mins. later when so this was obviously not a fluke (at least for this employee). 2. Took an (unacceptable) ~10-15 minutes!?! checking me in working away at her terminal mostly w/o asking me any questions or giving me any updates on what she's doing or what unusual circumstance(s) might be slowing her down. 3. Rm was a sauna and window was open. When I asked for a cooled room, the clerk spent ~25-30 mins trying (probly at least 1/2 doz.) diff rms to find just one that was cooled, so apparently it's not a fluke that rooms are not pre-cooled. 3. Tiny bathrm w/ weak residential toilet, cheap 1-pc. tub/shower walls. 4. No spa (filled-in). 5. Tiny, claustrophobic lobby. 6. Door needed hard pull / push hard to latch. 7. Tiny 3-pc. gym. 8. No towels in gym / pool. Must ask @ desk. Read moreGenuine Expedia guest review
parking was pathetic. everything about the hotel was too small. clausterphobic should describe it. the breakfast made me sick to my stomach so something wasnt cooked right. the room was what they called a suite i guess but was only one room with two queen beds and no pull out sofa. not what i would call a suite. will never stay there again. beds were […] very comfortable though Read moreGenuine Hotels.com guest review
Checking was smooth, the room was great. We were not expecting it to have a full size fridge. The neighborhood was filled with great restaurants and sites to visit. We'll definitely be back again!!Genuine Hotels.com guest review
"Clean, Quiet and Comfortable"
I was in Dallas for three days attending a seminar. The room was quiet, clean, and comfortable. It was actually a small two room suite, not just a big room with a refrigerator. If I were to have any complaints it would be that the breakfast, scrambled eggs, sausage, and/or cereal, left something to be desired. But it was free and edible. I plan to stay […] there again whenever I am in Dallas with business in the area of the Galleria. Read moreGenuine Expedia guest review
Staff is extremely friendly and great. Rooms are great. I really enjoyed my stay, felt totally comfortable and unexpected nice rooms. You definitely get more for what u pay. Plus when the employees were nice which is rare to find nowadays.Genuine Hotels.com guest review
This hotel is perfect for home comfort. Room provides kitchen with eating utensils, plates, glasses, wine glasses, pots & pans, and even a dishwasher. Housekeeping will even do run your used dishes through the dishwasher when you are away. However, the toilet was disgusting and made it hard for me to be comfortable during my stay. I had to keep the […] lid down the entire time just to get ready in the bathroom. PLEASE CLEAN THE TOILETS. Read moreGenuine Hotels.com guest review
"Comfortable home away from home"
I enjoyed my stay. The room was very comfortable. The kids had room to play and relax while I made breakfast for them. I will definitely stay here again, especially for the reasonable rate.Genuine Hotels.com guest review
Really nice kitchen/suite hotel, except internet connection is unreliable. Whether it's the internet service provider or the system in the hotel itself is irrelevant. This past trip the connection failed 2 days in a row; on one of those days the service was lost for several hours.Genuine Hotels.com guest review
"Close 2 all must eat spots and other activities"
My stay was wonderful!!!!! No complaints @ allGenuine Hotels.com guest review
The location was worth the condition of the hotel. It is a few blocks from Addison Circle, and right off Beltline. The location is within walking distance of many restaurants and even a dueling piano bar. The staff was friendly. The complimentary buffet breakfast was nice. My only complaint was lighting in the room. It was like being in a dungeon. It […] did not help that our window opened up to a brick wall. Our room had two queens, and a full sized kitchenette. The beds were fairly comfortable, and the bathroom was clean. The room was a good size. It is a bit rundown, in my opinion, but the location made up for it. Read moreGenuine Hotels.com guest review
Overall I was pleased with the hotel. The staff was nice and the rooms were clean.Genuine Expedia guest review
"A cheap room and it looks and feels like it"
This hotel is a franchise and is a horribly remodeled hotel. The hallways smelled stale, the carpet was old and stained. Just not very well maintained. The Room furniture was stained and old. it was small and cramped.. The desk chair provided was horrible. We requested a queen sized bed and was told it was a queen, but what it REALLY was; was a full […] sized bed. It was horrible! My husband and I were uncomfortable all night. The bed had a horrible mattress. When I contacted the front desk about the room, we were told it was their standard sized queen. I ask if we could switch room, because the bed was just to small (I'm 5'11" my husband is 6'6") we were told they were out of rooms. So bad sleep for both of us. The Staff: some were friendly, but most were so so. We left out of our room after noon (12 PM), to go and get lunch. We saw the housekeepers in the hall. We think ok, they will still clean our room. Nope! Nothing. When I called front desk for a few more towels (we spilled a drink) I was told that housekeeping was closed and I could get new towels in the morning. Great! But that does me no good right now. Simply put , not a good experience at all. If you just need a place to lay your head, then this is it. They say you get what you pay for, well, from here on out I'll pay the $10-$20 more and stay at a Marriott or Hilton. Read moreGenuine Hotels.com guest review
"One-night stay, chose it for the pool"
Room was comfortable and clean, kitchenette was well stocked, staff was friendly and helpful, and the breakfast was great.Genuine Expedia guest review
my stay was pretty nice except for a couple of problems with the A/C making weird noises in the middle of night and the sink not draining properly.Happy hour was included with my stay.Pizza rolls served with wine and beer,Well??? It must a sign of the time!! Breakfast prepackaged eggs and sausages,yogurts,waffles you make yourself.NOT BAD.The staff […] was great. Read moreGenuine Hotels.com guest review
Although the staff was very nice, I would not stay here again. The hotel is old and needs some.....heck, I don't know what you could do to it. There is one elevator that looks more like a service elevator and the halls always reeked of the dinner someone else had. Also the front entrance isn't automatic which makes it a bit awkward when handling lu […] ggage. Read moreGenuine Hotels.com guest review
Rooms very small. No dresser to put clothes, had to live out of suite case. Housekeeper did not honor the sleep notice on door, knocked anyway.Genuine Hotels.com guest review
The morning staff at the desk was not super friendly, the rest of the staff was. Location was great, parking space was adequate, the room was AMAZING, and the breakfast was great. Will defiantly stay here next time we are in town. Don't hesitate to book!!Genuine Hotels.com guest review
The location is ideal for our stay. Plenty of restaurants within walking distance. Our stay was short, but very comfortable. Will definitely stay here again.Genuine Hotels.com guest review
"Nice hotel, except for the mildew"
Overall the hotel is very nice and the staff is friendly. However, we were put in a handicapped accessible room and the carpet around the bathroom and kitchen was soaking wet. The shower design was such that it was impossible for water not to leak out and soak the carpet. The pervasive smell of mildew made our stay less comfortable than it would have […] been otherwise. Read moreGenuine Expedia guest review
It was a very good stay. The hotel was centrally located to some very wonderful BBQ resturantes. The staff were very friendly. Its was very quite and the bed was like sleeping on really fluffy clouds. Had a very good stay and I when I need to return to this area again for work, I will make sure to stay here!Genuine Expedia guest review
"The Hawthorn, Addison TX"
I had a very nice time staying at the Hawthorn, the beds were so comfortable,and he room was immaculate..My guest really enjoyed the stay as well, next time i return to Dallas ,i will stay there again!Genuine Hotels.com guest review
Great price...Awesome location!Genuine Hotels.com guest review
"I liked OK, but...."
This was a decent hotel...great location in Addison for business meetings & dinners & nightlife. I was a bit let down that the free wireless internet didn't really work at all for me(ended up strapped to the wall using the ethernet to get my work done). I also thought the exercise room was a bit of a joke(a treadmill, an old elliptical and stationary […] bike in what felt like an oversized closet.). But you get what you pay for at some hotels.....I slept well, and had a spacious room so all in all, I managed OK. Read moreGenuine Hotels.com guest review
"cozy but comfortable"
nice cozy suite with full kitchenette and sec bedroom. Full breakfast included. Conveniently located and a great valueGenuine Hotels.com guest review
The hotel was as expected. We had a queen suite with a separate sitting area. The room was a little cramped, but certainly enough space for two people. The couch was not very comfortable, but the bed was very nice. Our room seemed pretty worn with evidence of poorly repaied damage in the bathroom. The staff were very friendly and competent. Always ample […] parking and a lot of nearby restaurants. Overall, it was a pretty good stay, but there is some ability to improve the confort of the rooms. Read moreGenuine Hotels.com guest review
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