"Nice room, good kitchen."
The room was very good as compared to other suite hotels. The kitchen was large and well stocked, the only thing missing being salt and pepper, but still, it was pretty good. The room was clean and large and the A/C and heat worked well. TV in both living and bedroom. Was a bit noisy at rush hour, from traffic on Addison, but quiet otherwise. Prices […] at their little market were surprisingly reasonable. This room was a really low price compared to Plano and Dallas proper and all that is right down the street. Food in the area is mainly corporate, but adequate. Read moreGenuine Expedia guest review
Response by Hawthorn Suites by Wyndham Addison Galleria Hello Bud, Thank you so much for taking the time to provide your feedback on your recent stay, it is truly appreciated. Our guest feedback is a vital part to us knowing areas for improvement or areas to give praise to our team. I am delighted to share with my entire team the experience you had at our hotel. It is our top priority to ensure all of our guest experience a clean and comfortable room and excellent service. I am thrilled you enjoyed the room and amenities we provide. We look forward to seeing you again soon! Thank you again for your feedback! Jennifer Chavez General Manager
"Great til I took a shower."
Everything was great until the following morning. The shower was either boiling hot or freezing cold. There was no in between. Please fix room 206. Other than that, great location for great restaurants and bar hoping.Genuine Hotels.com guest review
"Great location and amenities"
This hotel is perfect if you are looking to explore the Dallas and its surrounding areas. There is si much to di around it and you have endless options to dine and shop. The neighborhood and people are nice. The room was nice, it had a kitchenette and a sofa bed. Very comfortable beds, decent bathroom and a big flat screen tv. breakfast was ok, nothing […] better you can ask from a chain hotel. Just stick to the cereal and fruits, you'll be fine. Read moreGenuine Hotels.com guest review
"Nice room at a nice rate."
Overall we enjoyed our room. The hotel could use some updates. The hall carpet was stained, and there were bumps underneath as well. But it was clean. Room was quite comfortable and the hotel is close to plenty of places to eat. We will stay again.Genuine Hotels.com guest review
We checked in, went to our room only to find we could not get in, door would not open. Told front desk and he reprogrammed Key. Still would not work. Front desk then came up to room to show us how to do it. He could not get it to open. Assigned us to new room. Later that evening we tried to use the TV but could not get it work properly. Front desk tried […] to explain workings, then finally came up to room to show us how to work it. He could not get it to work. He left to get us written instruction and returned with hand written channel numbers. They did not work. The next day I went to front and explained the TV situation and a young lady said she would come up to the room and show me how it works. She came up to the room and could not get it work properly. She said she would get us the correct guide later that day. We are still waiting. The room furniture was worn completely out, well beyond its useful life. Read moreGenuine Expedia guest review
"Close to office, bus station, restaurants"
I stay here for a business trip for a week, the hotel staff was very helpful and thoughtful. The hotel is well located, near a DART station, and restaurants and stores on Addison RD and Belt Line. The hotel breakfast is good, but after a while you get use to the same food, of course you can manage to make your own combos, since there is a lot to eat […] for each taste. The staff keeps the rooms clean, and there was a small issue i had one night with the kitchen cleanliness but the staff took care of it inmediately. Overall is it was a good stay and would return if needed. Read moreGenuine Hotels.com guest review
Noisy and small rooms. Good location but felt like a low budget hotel.Genuine Hotels.com guest review
"Nice and covienient"
For the money, it was a very nice room and locationGenuine Hotels.com guest review
The accomidations were great! Our room was cool on arrival... no need to wait for the AC to start working. The beds were great and the cleanliness of the room and kitchenette both were great!Genuine Expedia guest review
Worked well for us. Location was perfect. Suite really met our needs.Genuine Hotels.com guest review
"I will definitely stay here again"
It was a few years old but very comfortable and spacious. I loved having the kitchenette. The only negative was the refrigerator was loud when the compressor came on and kept waking me up, but hopefully, my next stay there will garner me a room with a newer frig. ;)Genuine Hotels.com guest review
Great rate for the quality of the room and the hotel overall. The staff was very polite and helpful!Genuine Expedia guest review
Had to book on short notice a hotel in this area and had stayed here previously. I like that it is so centrally located and the staff very kind and helpful especially with directions. If you like the House music and EDM like I do then you have no further to go than across the street to the Quarter bar and grill where you will find expert DJ "Chowda" […] on most nights. Tell him Ferry Corsten recommended him LOL! Also there are many excellent restaurants all within walking distance and a 7-11 too for late night beer and snack runs! Read moreGenuine Hotels.com guest review
Staff of hotel was very nice.Genuine Hotels.com guest review
"Not a bad place to stay"
Quaint hotel that's not close to a lot of other hotels. It's close to several restaurants. Ample parking with a quiet atmosphere. Definitely off the beaten path.Genuine Hotels.com guest review
Very nIceGenuine Hotels.com guest review
"Nice for the price"
Nice for an inexpensive room. Staff were very pleasant and helpful. Was disappointed that I was not told about the Free Shuttle restrictions when I called weeks before my stay and inquired. It only runs week days until 7:30pm, so be prepared to walk or eat dinner early. Lots of restaurant choices near by.Genuine Expedia guest review
"Great place to stay"
My wife and I was looking for some place nice to stay for not a lot of money and this place was perfect. We will definitely be returning the next time we are in the hotel mood because the staff was super helpful and kind and it's in the perfect location with tons of thing to do with in a 5 miles distance.Genuine Hotels.com guest review
"No comfort factor here."
We were always taught if you do not have nothing good to say, do not say nothing at all. Therefore...we are not saying nothing.Genuine Hotels.com guest review
Very comfortable spacious room near the tollway and Belt line. Great value for the price however the exercise room was extremely insufficient.Genuine Hotels.com guest review
"Clean Place and Great Location"
I really liked this hotel, the quality dishware in the kitchen. It was clean and comfy but most of all its very close to Belt Line making dinner plans easyGenuine Hotels.com guest review
"close to mall"
My wife was very disappointed. The room looked unkept and the bed was very uncomfortable. My wife requested to be moved to another room, they moved us next door. The condition of the room was much like the first room, needless to say our trip was cut short due to our lodging mishap. If you want a happy wife, don't... I repeat don't book this locati […] on. Read moreGenuine Hotels.com guest review
"Good location but not comfortable"
If you are all about being close to malls and restaurants...than it's a good location. If you don't care all that much than you end up focusing on the room itself which was not great. It wasn't bad....but it wasn't great. It felt more like an upgraded days inn. I am 5'9 and barely stretched my legs out..if you're 6'1 feet or more...you're going to have […] trouble sleeping on their king size bed. The staff was great but the hotel was very underwhelming and I won't stay there again Read moreGenuine Hotels.com guest review
"We adore the staff"
This was our fourth year doing Kaboom town at this hotel. This Wyndham is the best part of our Jult 4thGenuine Hotels.com guest review
Everything excellent excellent room needs to be cleanedGenuine Hotels.com guest review
Hands down one of the best hotels I've stayed in!Genuine Hotels.com guest review
never come back, it's so badGenuine Hotels.com guest review
"GREAT LOCATION. GREAT ROOM"
Excellent location. Awesome room design - kitchenette really came in handy. Only downturn was one front desk lady who really was not in tune with customer service etiquette. Seemed as though she was forced to be at work.Genuine Hotels.com guest review
Overall, this place worked for us...the bed was very comfortable and the room was spacious. The hotel is in neighborhood with little in the way of restaurants except for the Outback next door, but we didn't need any of that. My one complaint was with the breakfast. The food was ok, cereal, yogurt, waffles, sausage/bacon, toast/bagels, biscuits, gravy, […] eggs (pretty rubbery). On our last morning, they were out of meat (one of the only gluten-free items) so I was checking out the yogurt when the server walked in, on the phone, with more bacon and sausage. She proceeded to fill the pan, moving one piece of bacon or sausage at a time, all the while still chatting on the phone, and oblivious to the line forming behind her. Then I went for the coffee, but the urn was empty. My husband tracked down the server in another room and she came back (STILL ON THE PHONE!) and she took the urn away, presumably to refill it. We waited about 10-15 minutes but finally had to leave without getting any. I guess we owe her an apology for interfering with her very important conversation... who wants coffee for breakfast anyway? Read moreGenuine Hotels.com guest review
"Practical and Passable"
Great rate for a suite with kitchenette, but nothing special and a tiny bit run-down. Still, staff was friendly and I have no real complaints.Genuine Hotels.com guest review
"NIce accomodations, great value, safe location"
We stayed 3 nights at this location on vacation. Room was clean and well stocked. Apprehensive about 1st floor accomodations initially, but without cause. Room was quiet, hotel well maintained, staff very helpful. Close to our intended destinations and restaurants within walking distance. Safe neighborhood. Overall, great hotel for price!!Genuine Hotels.com guest review
This place is in a great location and I got it at a good rate, but there were too many little negatives. First, the main room, kitchen and living room were small, compared to other suites I have stayed in. The bedroom and bathroom were average. There were little things like the plug in the bathroom sink having become detached from the lift mechanism […] and the plunger not working. Apparently cleaning staff didn't want to be bothered with reporting it to maintenance. One night the HVAC system started blowing out cold air just as I was getting ready for bed. It was not hot in the room. I found the thermostat on the dog leg of the room wall about 3 1/2 feet off the floor. I had to get on my knees to read it. Because the only light in the room came from lamps on the end tables on the other side of the room, it was hard to read, also not helped by the size 4 font. Finally I did figure it out and got it turned off. Once I did the room maintained a comfortable temperature the rest of my stay. Then there's the loud fan in the bathroom that automatically goes on when the light is turned on; the two oversized pillows with two undersized ones on the bed; and the comforter, which overheats my body when I sleep (so I bring a blanket#. Just lots of irritating small stuff. If that stuff doesn't turn you off, the place was mostly well maintained with friendly staff, and real close #walking distance) to tons of restaurants on Beltline Road. Oh, the free breakfast was good. Read moreGenuine Expedia guest review
"Tiny room, needed maintenance"
Room was very tiny. The plug where the room coffee maker was turned out to be dead. Spilled water in the coffee maker when I Had to move it to a plug that actually worked. Hot water handle in bathroom sink was broken, and there was a live bug in the sink. Positive side-very good breakfast. Easy decision to cancel second night of our honeymoon and move […] to a much nicer, spacious room for just a few dollars more. Read moreGenuine Hotels.com guest review
Nice comfortable rooms; great value and nice staff.Genuine Hotels.com guest review
Great hotel location, friendly staff, great breakfast.Genuine Hotels.com guest review
"Overall good value"
Overall value is good. Closet door was missing knob & door was hard to open. Parking is tight & there's not too many places. One of few suites with queen beds.Genuine Expedia guest review
Very pleased with my overall stay! Staff was very kind and courteous and not a bunch of robots or rude people. Room was very pleasant and comfortable and didn't break the bank. Will definitely stay there again if I ever need to :-DGenuine Hotels.com guest review
visiting the area as I might be moving there next year had an overall awesome experience- great room, friendly staff, awesome location!!! will definitely stay there again and highly recommend it to everyone else.Genuine Hotels.com guest review
"Great hotel, reasonable rates"
Friendly, quiet, and clean. This was my second time to stay at this hotel as my work frequently takes me to Dallas. I will continue to stay at this hotel when my activity is in the North central area of Dallas or Addison.Genuine Expedia guest review
"A good deal for the money"
You don't get someting for nothing. So, knowing that I was not paying for a 5 start hotel, I was happy with the overall location and service. The room was clean and the breakfast was good. It was only a block away from my convention at the Marriot and I saved 50% from their rate. A good deal if you are in the far North Dallas/Addision area.Genuine Hotels.com guest review
"Good value, good location"
Good location. Near a lot of restaurants. Only drawback - a lot of street noise at nightGenuine Hotels.com guest review
"very friendly staff and close to tollway"
we thoroughly enjoyed our room, the staff were great the room was clean and refreshingly cold from air conditioner. will stay there again when we go in a few monthsGenuine Hotels.com guest review
The hotel was a good value. We did have to change rooms. The 1st one was on the 1st floor and smelled musty. The second floor room was better, but the fixtures in the bathroom were loose and the bathroom fan was very noisey. The rooms were very clean and well appointed. I would stay again. Nice TV. Comfortable beds. Great breakfast. Staff friendly.Genuine Hotels.com guest review
"Not coming back"
Hotel was clean, new bedding was nice, but it doesn't cover up the horrible mattresses. The free breakfast did not taste very good and we went out for breakfast after the first two mornings. The evening "appetizers" was actually worse than breakfast. Microwaved morsels, cheap wine, and juice. The pool was open but full of leaves, cramped, and the location […] made it feel like we were on display for the rest of the hotel guests. Read moreGenuine Expedia guest review
hotel was better than expected could have used a little more information about their shuttleGenuine Expedia guest review
Very large, clean, comfortable room in a great location and the price was awesome.Genuine Hotels.com guest review
"Outstanding value, location and comfort!"
Great Location, easy access to everything from dining, bars and shopping. Was pleasantly surprised that rooms were as nice as they were for the price. Excellent value, comfortable Queen beds, suite coach with kitchen well stocked (fullsize refrigerator) didn't expect as much and enjoyed very much. Will recommend and stay here again each time we area […] in the area. Kim at front desk was super friendly and helpful too. THANK YOU for a very enjoyable 1 night stay. Read moreGenuine Expedia guest review
"Hotel with great location."
Staff was pleasant. The location was great. Cleaning staff needed to clean bathroom a little better. Bathroom was not as clean as it should have been. It looked as if someone had been sick after it had been cleaned.Genuine Expedia guest review
Nice location, near stores & restaurants. Very clean and hotel staff was extremely helpful. Would stay again and highly recommend to others!Genuine Expedia guest review
"Huge Rooms & Nice Kitchen / Breakfast, BUT ..."
PROS: 1. Huge room with couch, sofa-chair and coffee table. 2. Full kit. with *full-size* frig, 2 burners, pots/pans, utensils, sink, dishwasher, soap, plates, glasses. 3. Large ~42-46" flat-panel HDTV *AND* actual HD channels to take advantage of it. 4. *HOT* Breakfast with eggs, sausage *AND* potatoes, waffles, porridge and oatmeal. CONS: 1. Just […] after 8p on a Wed. night, stood at un-staffed / sign-less / bell-less front desk ~5 mins. before finally yelled "Hello?!?". Then lady popped out immed. from right behind an open doorway behind front desk. An un-visibly staffed front desk is unacceptable at this normal hr. and unacceptable at any time w/o a sign and bell. Recurred just a few mins. later when so this was obviously not a fluke (at least for this employee). 2. Took an (unacceptable) ~10-15 minutes!?! checking me in working away at her terminal mostly w/o asking me any questions or giving me any updates on what she's doing or what unusual circumstance(s) might be slowing her down. 3. Rm was a sauna and window was open. When I asked for a cooled room, the clerk spent ~25-30 mins trying (probly at least 1/2 doz.) diff rms to find just one that was cooled, so apparently it's not a fluke that rooms are not pre-cooled. 3. Tiny bathrm w/ weak residential toilet, cheap 1-pc. tub/shower walls. 4. No spa (filled-in). 5. Tiny, claustrophobic lobby. 6. Door needed hard pull / push hard to latch. 7. Tiny 3-pc. gym. 8. No towels in gym / pool. Must ask @ desk. Read moreGenuine Expedia guest review
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