All hotels in San Francisco, California, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here500 California St, San Francisco, CA, 94104, United States of America, ‏‎800-491-6126
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4.6 / 5Outstanding

Score breakdown (from 1,691 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.7
  • Comfort
    4.6
  • Condition
    4.7
  • Neighborhood
    4.5
5.0 / 5Outstanding
"Could. Not Have Asked for Better!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel was fabulous!!!! The staff was amazing, so friendly and helpful. The lobby was beautiful, the location was great and the rooms were roomy and comfortable.
Genuine Expedia guest review
Other trip Dec 31, 2014
Cindy
US
4.0 / 5Excellent
"Nice hotel, close to everything"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Staff is courteos and very helpful. Rooms are clean and comfy, but you do get the feel that you are in an older building, floors squeak a little, nothing too dramatic. Elevators are a bit slow (only 3 for a large hotel). Overall a pretty decent hotel for a moderate price. Would for sure stay again.
Genuine Expedia guest review
Other trip Dec 31, 2014
a traveler
US
5.0 / 5Outstanding
"Holiday Visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
First and foremost the staff is excellent. Friendly, professional and effective. The facilities are immaculate and the location was perfect for us. The topper was the plate of cookies and hot cider in the lobby every afternoon.
Genuine Hotels.com guest review
8 night family trip Dec 21, 2014
Steven
US
5.0 / 5Outstanding
"Great location; friendly, attentive staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Juan at the front desk was superb. Was able to check us in early and gave us an awesome room.
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
US
4.0 / 5Excellent
"Closer to a four star than a five star"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
There is nothing particularly wrong with the Omni, but there is also not anything special or inspiring about it. From a decor perspective it's stodgy and traditional. Everything was clean and well maintained, but the room was not particularly large and it appeared to not have been updated in 10+ years. As an example, the shower was a tub style shower with a cloth curtain. Most hotels in this class have long ago upgraded to a walk in shower with glass and nice hardware. Bottom line is that it was a fine hotel, but better ones are available in this category.
Genuine Expedia guest review
Other trip Dec 30, 2014
Alex
US
4.0 / 5Excellent
"Nice hotel - location weekday good"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Fantastic hotel and staff. Location is central to downtown - good. But being the financial district most things (food etc.) are closed in the immediate vicinity on weekends and holidays. Other than that and the overpriced restaurant the hotel was pretty, hotel staff were great, and I would stay there again.
Genuine Expedia guest review
Other trip Dec 30, 2014
Michael
US
5.0 / 5Outstanding
"Excellent hotel in the center of it all"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was my second stay at this hotel. It's within walking distance of lots of shopping & other major attractions. Staff is very knowledgeable & courteous.
Genuine Expedia guest review
Other trip Dec 30, 2014
Lita
US
5.0 / 5Outstanding
"Unbeatable location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Amazing hotel, the parking expensive but a car is not needed in SA.
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location, very nice hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We really enjoyed our one night getaway in the hotel, we booked a deluxe room with a king bed and it was amazing! The room was spatious and beautiful, the bathroom was stacked with everything you might need, nice bathrobes as well! We celebrated a birthday so we got a personal birthday cake and a card from the front desk! The stuff was very polite and helpful, the valet parking was not too expensive ($38 for over 24 hrs of parking). And finally the location was super convenient: walking distance to Union Square, Chinatown, the Ferry Building, shopping and restaurants. Overall very satisfying experience!
Genuine Expedia guest review
Other trip Dec 29, 2014
Katya
US
5.0 / 5Outstanding
"Friendly and welcoming place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Quiet room on floor 14. Lovely interior design touches and a super friendly staff. We enjoyed the extra touches of nightly cookies and milk and turn down service. Loved the location...walk to Union Squake or Chinatown in minutes...also close to Coit tower. Would certainly stay here again.
Genuine Expedia guest review
Other trip Dec 29, 2014
Angela
US
3.0 / 5Good
"Nothing special, but it works."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Pretty bare bones for a supposedly luxury hotel. No pool, no sauna/steamroom - not particularly different from any other business hotel in the area. Meh.
Genuine Hotels.com guest review
1 night business trip Dec 23, 2014
Andrea
US
5.0 / 5Outstanding
"Pleasant experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Probably wouldn't have chosen but they have specials. Great place to spend Christmas and eat at nearby restaurants. Every detail caused comfort or pleasure. Every staff contact was pleasant and fruitful.
Genuine Expedia guest review
Other trip Dec 29, 2014
Roger
US
5.0 / 5Outstanding
"Beautiful hotel, close to Pier 39"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everyone was so pleasant and they went out of their way to help and offer whatever we needed.
Genuine Expedia guest review
Other trip Dec 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Winter wonder - delightful stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great stay - this hotel is first class all the way. Incredible service all of the time & the little thoughtful touches - like cookies & milk for the kids - so delightful! We will be back.
Genuine Hotels.com guest review
2 night family trip Dec 21, 2014
Lisa
US
5.0 / 5Outstanding
"excellent hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Wonderful hotel and staff. Really made us feel welcome and at home during holidays.
Genuine Hotels.com guest review
3 night family trip Dec 23, 2014
Diane
US
4.0 / 5Excellent
"Wonderful Stay!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I stayed 5 nights and enjoyed the stay very much. Hotel service was awesome. They attended to every detail. I being vegetarian had limited options in the food.
Genuine Hotels.com guest review
5 night trip with friends Dec 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Service, Highly Recommended"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The Omni is a great 1940s style hotel convenient to the business district and the tourist sites along the Embarcadero. My wife and I stayed at the Omni Christmas week 2014 -- and it was possibly our best hotel experience ever. Our room was spacious, and the hotel was impeccably clean, but the level of service impressed us the most. The service exceeded what we have experienced in far more expensive hotels. It started for us with the best front desk experience ever with Juan at the front desk. We had a complicated reservation with an extra room for visiting family on a couple of different nights. Juan did everything possible to make us comfortable and to put us at ease. He was pleasant, professional, and completely unflappable. The excellent level of service continued with staff members always ready with a greeting and an offer of assistance. Whether it was directions, recommendations, a newspaper, or a cup of decaf coffee, the staff was happy to help and sincere. It just made you feel good to be there.
Genuine Expedia guest review
Other trip Dec 28, 2014
Jim
US
4.0 / 5Excellent
"Beautiful Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel is beautiful! The staff was extremely friendly and helpful. The lobby served hot cider and gingerbread cookies each morning...a great touch at Christmas. We were traveling with a party of six for two nights and used the service of the bellman to get us cabs. He was nice enough to arrange for us to all ride together to the pier leaving for Alcatraz. The beds were comfortable and the rooms were clean.
Genuine Expedia guest review
Other trip Dec 28, 2014
beth
US
5.0 / 5Outstanding
"Awesome!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel was perfect for our family! The staff was wonderful to our kids. The Doormen were so inviting and wonderful they really make it a 4 star hotel with their friendliness!! Great location and very clean. Loved the free coffee and cookies and cider:-) the only con was the waitress in the hotel restaurant was not so friendly with our two year old daughter and made me feel uncomfortable- with how kid friendly everyone else was they need to make sure all are:-).
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is beautiful and the staff were extremely courteous. The lobby had hot cider and cookies in the morning which the kids loved. We would definitely stay here again. Oh and the cable car stops right in front to make the San Francisco experience even better.
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
"wonderful getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
My wife and I stayed for two day's just before Christmas and as always had a wonderful stay. The service at the Omni is above and beyond your 5 star hotel. Great proximity to Union Square and Nob Hill. We will definitely be staying again.
Genuine Hotels.com guest review
2 night romance trip Dec 23, 2014
A Traveler
US
3.0 / 5Good
"ok"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
I was told valet parking was $52 they charged me $60, they told me I was not going to get charged for $75 deposit and I got charged.. Not given the rite info..
Genuine Hotels.com guest review
1 night romance trip Dec 23, 2014
jose
US
5.0 / 5Outstanding
"GREAT HOTEL!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Love the location, staff, decor and price of rooms. Booked thru Expedia with no problem.
Genuine Expedia guest review
Other trip Dec 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Omni in SF"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Love the staff and the location of the Omni in SF The service was flawless Gracious Christmas Eve Eve stay topped off our Holiday perfectly
Genuine Hotels.com guest review
1 night romance trip Dec 23, 2014
Faith
US
5.0 / 5Outstanding
"Fantastic downtown San Francisco location."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed here on Dec. 19 to get a San Francisco Christmas experience. Hotel was right across the street from the BofA which has an incredible tree. We did not have that view, but did have a bay, North Beach, Transamerica view...which was probably better. The room was very comfortable, the bed sumptuous, the bath room large and spotless, great shower. Had a great bar at the street level that was full of holiday revelers! Would stay again in a minute.
Genuine Expedia guest review
Other trip Dec 25, 2014
Paul
US
5.0 / 5Outstanding
"In financial district but don't let this stop you."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We walked a lot on this trip. Hotel was close to Ferry Building which is great fun on Saturday mornings because of a farmer's market. Wonderful Gluten Free bakery inside the Ferry Building. Hotel is centrally located but we were all over town.
Genuine Expedia guest review
Other trip Dec 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Brief getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Just a night's getaway and was great. two comments: the valets didn't approach me...I had to go get one although they weren't busy. 2) housekeeping tried to come in earlier than I would have expected(9:30) especially if they knew this was a checkout.
Genuine Hotels.com guest review
1 night family trip Dec 19, 2014
jessica
US
5.0 / 5Outstanding
"Quiet hotel in SF !!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect hotel and location. Quiet which is not everywhere in SF !! Only negative-- we could not find any coffee at the hotel in the morning !! Union Square is a good walk away, so you have to be able to walk a distance if you plan to walk.
Genuine Hotels.com guest review
1 night romance trip Dec 13, 2014
Lori
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
we enjoyed the central location and walking distance to Union Square, China town, financial district, etc. Staff was friendly. Workout area was pretty good - 2 treadmills not working and lots of people wanting to use them.
Genuine Expedia guest review
Other trip Dec 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Good"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Omni hotel is very kind and excellent.
Genuine Expedia guest review
Other trip Dec 10, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent courteous professional staff. So helpful and understanding. We would definitely be back when we visit San Francisco. Location can't be beat.
Genuine Expedia guest review
Other trip Dec 5, 2014
A Traveler
US
4.0 / 5Excellent
"ReturnVisit"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Spent a weekend in San Francisco with friends at the Omni Hotel. It is fairly centrally located to restaurants and shopping. Our room was tastefully decorated and surprisingly spacious. We look forward to staying during a future visit.
Genuine Hotels.com guest review
2 night trip with friends Nov 14, 2014
Margaret
US
5.0 / 5Outstanding
"Staff is A+"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very much enjoyed our stay. The rooms were nice, clean, and the beds were comfortable. The hotel staff were very helpful with directions, places to eat, etc. I can't recall a single time they weren't wishing us a good day, offering to be helpful in some way, or just saying "welcome back!" at the end of the day.
Genuine Hotels.com guest review
3 night family trip Nov 27, 2014
Angela
US
5.0 / 5Outstanding
"Amazing. You won't be disappointed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Best hotel in SF
Genuine Hotels.com guest review
1 night trip Nov 26, 2014
Sara
US
5.0 / 5Outstanding
"Omni Hotel in San Francisco"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Elegant hotel with a greatroom and excellent service.
Genuine Hotels.com guest review
1 night business trip Dec 1, 2014
Gregory R
US
5.0 / 5Outstanding
"San Francisco"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
I was visiting San Francisco for one night and I had a wonderful stay at the Omni. Service was great and the room was very large and with a nice view.
Genuine Hotels.com guest review
1 night trip Nov 24, 2014
jerry
US
5.0 / 5Outstanding
"Awesome upscale & beautiful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Awesome. My favorite hotel in the city. Absolutely amazing staff with real customer service skills. Rooms are spacious and decor is elegant. The whole experience right down to the handwritten note from housekeeping welcoming you to the hotel was first class. Stay here. You won't regret it.
Genuine Hotels.com guest review
1 night trip Nov 25, 2014
Sara
US
4.0 / 5Excellent
"Omni Review"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had a very enjoyable stay and there would only be a few quibbles...The remote for the TV was sticky and a pain to use, the TV selection is minimal for a major SF hotel, music selection at $14.95 for the night was horribly inadequate, and the valet was 20 minutes retrieving our car even with a 10 minute heads up call. Other than those small things, it is a very nice and relaxing hotel.
Genuine Hotels.com guest review
1 night romance trip Nov 29, 2014
David
US
5.0 / 5Outstanding
"Fun mini holiday"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Close to all the attractions we wanted to see - walking distance to Chinatown, up to North Beach, further to Ghirardelli and Fisherman's Wharf, great cable car access, and then later to Union Square for Christmas lights.
Genuine Hotels.com guest review
1 night family trip Nov 29, 2014
A Traveler
US
4.0 / 5Excellent
"Good Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Not impressed with the rooms at all, especially the bed, which was definitely inferior for a premium hotel (or a moderate hotel for that matter). Mind you, we had a steep discount on the 14th Floor, which may not be up to the hotel's standards. Valet Parking was nearly $40 for one night, bottled water is $7.50 in room, use of internet in the "Business Center" (two cramped seats) is extra as well.
Genuine Hotels.com guest review
1 night romance trip Nov 29, 2014
Andrew
US
5.0 / 5Outstanding
"Vacationer"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything about this hotel is great except beds, very old and uncomfortable mattress.
Genuine Hotels.com guest review
3 night family trip Nov 27, 2014
kambod
US
1.0 / 5Poor
"worst stay yet"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
1st off they charge you $225 as soon as you walk in the door, saying it will get refunded, it hasn't been. 2nd they charge you for just touching the stupid cookies $11 and no one even consumed them. 3rd that privacy sign on the door means nothing to them, they enter whenever they please.
Genuine Hotels.com guest review
3 night family trip Nov 27, 2014
Amanda
US
4.0 / 5Excellent
"10 minutes late for breakfast and your out of luck"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The hotel was perfectly acceptable but not a 4.5 star as billed on Hotels.com. What was missing? Service. On Sunday morning I'm not able to get breakfast at 11:10 am unless I go back to my room and order room service. The restaurant won't even seat me, a single, even though there were people in the room eating and the service would technically begin again in 20 minutes for lunch. Turned down flat. No. I was a single guest looking for some coffee and eggs. The bar was willing to serve me coffee but that was about it. I'm used to high-end hotels that bend over backwards to make sure their guests are accommodated.
Genuine Hotels.com guest review
3 night trip Nov 14, 2014
Jennifer
US
5.0 / 5Outstanding
"Beautiful Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful Hotel. Extremely friendly staff, great breakfast at a reasonable price! Definitely will be back.
Genuine Hotels.com guest review
1 night romance trip Nov 28, 2014
John
US
5.0 / 5Outstanding
"You have to stay here!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great location, comfy bed and good staff
Genuine Hotels.com guest review
3 night family trip Nov 26, 2014
Stephen
US
5.0 / 5Outstanding
"Superb service without Stuffiness-Quietly elegant"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Our favorite hotel in San Francisco. We've stayed at the Omni many times over the years when we visit our son. Friendly, knowlegeable staff, excellent restaurant recommendations. Appreciated the complimentary wi-fi in the rooms, along with the coffee and juice in the AM. Really like La Boulange, walking distance the the Ferry Building, Union Square. Trolly stop in front of hotel. Parking expensive, but St. Mary's lot is convenient. Staff not as "stuffy" and "distant" as in some of the older, more expensive hotels.
Genuine Hotels.com guest review
3 night romance trip Nov 25, 2014
David
US
2.0 / 5Fair
"Lobby is beautiful but basic rooms disappointing"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The lobby of this hotel is very nice, however the niceness ends there. The negative: Our room was not clean. There was a comb full of hair, and bottle caps stuck between our mattress and the head board. I found it because I always check every hotel I stay at for bedbugs. There were also a pair of false eyelashes on the floor next to the bed. Makes me wonder if they vacuum at all. Everything in the room costs money to consume. Two bottles of water 7.50 each! 15.00 for water? Drinking glasses were next to the bathroom sink, not wrapped in plastic, not very sanitary. Be aware that in this day and age they charge for the basic necessity of wi-fi, 14.95 a day. TV remote did not work unless you were literally 2 inches from the TV. And this is the second time we have stayed here and both times the room was not very clean and TV remote did not work well. The only reason we stayed again was that I got an excellent deal so we thought we would give it a second chance. I won't stay here again. They have a shower curtain in the bathroom which is very "Best Western" looking. Something else very disgusting was that there were long black hairs found on our pillow cases when we opened the bed to check it. The positive: Room air conditioning was quiet and they must have put an air freshener in it because it smelled good whenever it came on. There are also ample plug outlets for all your gadgets
Genuine Expedia guest review
Other trip Nov 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Thanksgiving at Omni...."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel is in a nice location. Rooms are clean. The staff is very nice. Valet parking is convenient but please make sure the car drop off is done in front of the hotel. My van got towed after I dropped it for valet but the nice staff of the hotel took care of it swiftly. Over-all, it was a pleasant experience for us.
Genuine Hotels.com guest review
1 night family trip Nov 26, 2014
A Traveler
US
4.0 / 5Excellent
"Decent hotel"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel was nice for the price. Location was not great for getting to the tourist attractions, seems better for business travelers. Staff was somewhat nice, but not informative on restaurants to take kids to within walking distance.
Genuine Expedia guest review
Other trip Nov 29, 2014
KK
US
3.0 / 5Good
"Security was rude"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
A small group (3) of us were visiting the San Francisco area from the Washington, DC area for a 49ers football game. The hotel allowed pets- which wasn't a problem. We heard a dog barking next door...again not a problem. Since we were on east cost time we were up around 4am. A knock on the door came and it was security demanding that we open the door. We refused because we were startled and unsure why he would be knocking on our door. He again demanded that we open the door. He proceeded to tell us that there was a complaint with our noise level. There was no television on and no radio on...just the occupants talking. I would think that a hotel of this caliber and price would have a different approach to addressing a noise level aside from sending a rude security officer. This security guard was beyond rude and we asked to be moved since apparently the occupants with the dog were bothered. The security guard was rude and disrespectful and his approach and demeanor was uncalled for. We will not visit the Omni Hotel again.
Genuine Expedia guest review
Other trip Nov 28, 2014
A Traveler
US
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