"very helpful staff"
We stayed here for 2 nights; the location was convenient being happily situated between china town and union square. The staff was extremely helpful and courteous. The rooms were clean and good size but a little outdated and not exactly up to a 4.5 star hotel standard. Overall, we were all satisfied with everything.Genuine Hotels.com guest review
This is the best Hotel I have every stayed at. My room was very nice and clean, the bed was comfortable, the hotel staff was great! They go out of their way to make sure that you have everything you need.Genuine Hotels.com guest review
Great service Great stuffGenuine Hotels.com guest review
Excellent location in the Financial district, 10 min away from Union Sq, many breakfast places and restaurants in the vicinity, three blocks away from the subway. Good service; friendly and helpful. The room was spacious so there was enough room for a roll-away bed in a two queen-bed room.Genuine Hotels.com guest review
"great location, comfy room"
had room on 15th floor, stayed thurs-sun. Room was quiet, clean and had very top-end toiletries, robes, towels, etc. Concierge knew our name even though we didn't use him, was very friendly. Had to walk a bit (2-3 blocks) to get breakfast on the weekend, neighborhood was safe. Hotel is a few blocks from chinatown and all the italian restaurants on Columbus […] ave, definitely walkable. We didn't get a car, cable car runs right in front of hotel and public transportation is safe. Three block walk to BART station, 10-15 minute walk to alcatraz pier. Would definitely stay again!!! Read moreGenuine Hotels.com guest review
"Doesn't feel like a 5 star hotel"
The service was good, no issues with checking in our out. Bellhops were attentive, and the fruit infused water at the lobby was a nice touch. However, there isn't a good lounge/bar area to hang out aside from the restaurant, and the bedroom headboards are old fashioned and a little creepy...Genuine Hotels.com guest review
"Luxurious place to stay !"
Everyone was amazingly sweet - From the bellman to housekeeping. Just lovely. Make sure to sign up for the Premier service when you hit the wifi (it's free) and you get free wi-fi. Otherwise it's a $14.95 charge per day. Also, make sure to let your kids know not to make an irresistible fun call from the bathroom - it's a $7 zing on your bill. Overall […] it was a fabulous experience and we'd happily go back again. Read moreGenuine Hotels.com guest review
"Gorgeous hotel in business district"
The hotel was beautiful and comfortable - everything you'd expect from an Omni. The surrounding area was a bit quiet on the weekends, but it's not too far of a walk to the Ferry Building or Chinatown. A bit of a hike to Fisherman's Wharf and Ghirardelli Square, BUT, if the weather is good and you want to work off a little vacation indulgence, it's a […] great walk. Read moreGenuine Hotels.com guest review
GreatGenuine Hotels.com guest review
"Loved the Omni"
We loved the Omni. We had initially booked at Fisheman's Wharf but changed our reservations at the last minute. We are so glad we did...this hotel is Fabulous. We loved everything about it!!Genuine Hotels.com guest review
"Awesome stay - great staff"
Weekend stay for anniversary was as good as advertised. Got a great rate, called a day head of arrival for higher floor. Room was clean and comfortable, location is good, every staff member was really helpful and friendly. Concierge gave us a great tip for dinner close by.Genuine Hotels.com guest review
The hotel and staff are amazing. I had a wonderful and fun stay. The location is also great.Genuine Hotels.com guest review
"Wanted to soak"
We don't get away often and my wife loves big soaking tubs so I booked a room that in the description had a deeps soaking tub. Hotel is lovely, we get to our room, no tub only shower. I know this may be no big deal for some but I like when she is happy and she loves to relax in big tubs. I called down to front desk and said our room was suppose to have […] a deep soaking tub and was told all the tubs are the same size. I said that may be true, but we don't have a tub at all. There was 4 seconds of dead air and I said are there any rooms with tubs available and another 4 seconds of silence and he said no. I said ok. Flash forward to the shower which had 3 body jets on the wall besides the main shower head and none of the body jets worked. Next morning checked out bill and were charged 2 nights parking for a 1 night stay. They quickly corrected for us. The doormen were great, the hotel is loverly and well located, but just a bit frustrating with so many amazing hotel choices in San Francisco to not get what I was willing to pay for. Would maybe give it one more chance. Read moreGenuine Hotels.com guest review
Excellent service, good location, and very clean. I would definitely stay there again.Genuine Hotels.com guest review
The service was amazing. I would stay here again.Genuine Hotels.com guest review
Our stay at the Omni Hotel in San Francisco was wonderful. The room was spacious especially by San Francisco standards but what was really outstanding was the staff. They were warm & helpful and greeted you like friends on your return to the hotel. I really hope I can stay there again.Genuine Hotels.com guest review
"Beware how you book your room ..."
We booked for a wheelchair-accessible room with walk-in shower and two double beds. Ended up with a standard room with one bed and bathroom with tub. Fortunately, my 93 year-old mother can still walk short distances, so we were able to deal with the shower situation; but a completely wheelchair-bound person would have been out of luck. The room itself […] was clean and well appointed. We are giving the desk staff just an "OK" rating because they did not seem at all concerned that our reservation was incorrect. The miscommunication was attributed to Expedia. A little more apologetic approach would have lessened our disappointment--they were aloof and what you might call "stuffy." We don't travel frequently and this weekend was a big deal because we were attending a family member's wedding. The hotel itself is beautiful. The air conditioning in the room was a bit chilly--even after adjustment--but not so bad that we would downgrade the overall experience. Read moreGenuine Expedia guest review
"One of the most beautiful hotels!"
The hotel is incredible. Staff were so helpful and even offered to charge our phones for us after we admitted to forgetting our chargers! The room was large considering what you usually get in SF. The only down side was that our room faced California so the noise outside could be heard in the room. The windows don't block much. That, however, was not […] even close to being enough to downgrade my evaluation. The bathroom was spotless with high ceilings and a big deep soaking tub. Just an incredible experience! Read moreGenuine Expedia guest review
This hotel is very clean and in a nice area of the city. Our family of 4 (with two teenagers) felt cramped the first night in a regular room with double beds. However, the hotel staff was great at getting us in a new room that better met our needs for the rest of our stay. I would definitely stay here again.Genuine Expedia guest review
Great service, great location, great rooms with a lot of space for San Francisco. Walking distance to China town, Ferry building, Union square, Market streat,... Just for your information, parking is valet only for the hotel and is paid separately.Genuine Expedia guest review
"Amazing! Gorgeous hotel, with A1 service."
The fod was amazing. The beds were so comfortable in the huge rooms. Will definitely visit again as soon ax possible.Genuine Expedia guest review
"Loved the Omni"
I usually stay at the Westin while in SF, but this experience will make me always look for rooms at the Omni! The staff is friendly and efficient, the beds were REALLY comfortable, great showers, super clean rooms, free coffee in the bar lobby in the mornings.Genuine Expedia guest review
The hotel was pleasant in every way. The staff was always welcoming, friendly and went above and beyond anything that we could have expected. They made our stay feel like home away from home. My husband and I were treated to a complimentary bottle of champagne for our anniversary. I can't say enough good about this hotel and the service provided.Genuine Expedia guest review
Very good customer service. Rare these days. Will definitely stay again.Genuine Hotels.com guest review
Fine service. Staff at the front and out front were helpful and engaging. I would stay there again.Genuine Hotels.com guest review
"Great hotel for the Bay to Breakers."
Great place and great staff. The staff was great at suggesting places to eat, things to see and do.Genuine Expedia guest review
Our three day stay at the Omni San Francisco Hotel was delightful. The hotel is centrally located from many of the best restaurants located in the business district. The staff was very pleasant, courteous and knowledgable. Our room was left each day as though we just arrived on our first night. We look forward to retuning to the Omni on our next visit […] to San Francisco. Read moreGenuine Hotels.com guest review
Thank you Omni for your hospitality in San Francisco, excellent service by all staff. The room was great, its been a while since I slept so well. When it came time to check out, I didn't want to leave.Genuine Hotels.com guest review
Great location. Friendly service. Parking was too priceyGenuine Expedia guest review
"Don't order room service pizza"
Hotel is in great shape, rooms are very nice but small...small not unlike other SF hotels. I stay in SF on business at least once a month and Omni is in my top 3 SF hotels. Just beware when ordering room service. My wife ordered pizza one night and I'm 100% positive it was Digiorno, yes frozen pizza you can buy for $5 at any grocery store. And guess […] how much we paid for it? $30 with taxes and fees. Offensive. Omni should be ashamed. For such a great hotel chain it's embarrassing. Read moreGenuine Hotels.com guest review
"Great place for Bay to Breakers"
The Omni is close to many SF attractions. It's a little pricey but still a great place to stay for the annual Bay to Breakers event. It's about six blocks from the B2B starting line and there's a Starbucks on the way.Genuine Hotels.com guest review
"Great luxury hotel in heart of SF"
Perfectly located, great amenities and excellent customer service. Definitely a "surprise and delight" customer experience during my stay.Genuine Expedia guest review
"Nice hotel with amazing staff!"
The Omni is a nice hotel with a wonderful. Our kids wanted to stay on the highest floor possible. The nice lady at the front desk upgraded our room so we could stay a few floors higher than we would of stayed. The little bar off the lobby the was a great place for an afternoon break. We were running a race in the morning, the staff made sure our breakfast […] was timely and held our bags without any hassle. We really liked how close it was to ChinaTown and public transportation. Felt safe in the neighborhood. Would stay there again. Read moreGenuine Hotels.com guest review
Such a polite and courteous staff. We were welcomed by a glass of champagne and they had morning Starbucks coffee. Valet gave us precise directions as we headed out of town. Would certainly stay again.Genuine Expedia guest review
Great place! Very helpful and friendly staff. The only negative thing I would say is the room furniture could use new upholstery.Genuine Hotels.com guest review
Great location & staff. We could tell that the staff took personal pride in the hotel. The kids loved finding milk & cookies each night!Genuine Expedia guest review
Great weekend stay. Friendly staff, highly recommended.Genuine Hotels.com guest review
"Awesome SF stopover"
great location near Union Square; quiet and refined in the midst of the noisy city.Genuine Hotels.com guest review
"Great hotel, friendly and professional staff"
The early check-in was not a problem. Staff were very friendly. Overall great experience. Will definitely stay there again. Walk to the Ferry Building and other shopping districts. Close to everything.Genuine Hotels.com guest review
"Nice Business-Class Hotel"
Good business-class hotel, typical of the Omni brand, with comfortable bland rooms, and pretty good service. Elevators a bit slow, and bar a bit crowded and noisy, but, really, there's nothing particularly noteworthy here, either to praise or complain about. The one downside was the price: at almost $500 / night, it seemed shockingly out of line for […] a nice-but-not-exceptional business-class room. However, this may just be San Francisco, or it may just have been the weekend I was there. Read moreGenuine Hotels.com guest review
"Class Act in the SF Financial District"
Very enjoyable stay. Pro staff even while we were letting our "inner hippie" out for this trip. Never lacked for anything. I would stay here again.Genuine Expedia guest review
Great service, very friendly staff and happy to offer help. Decent walking distance to sights but parking expensive and we had to drive to some of the locations we were visiting. We would stay here again.Genuine Hotels.com guest review
I absolutely love this hotel! The staff is hands down amazing, thoughtful and very helpful. I look forward to my stay every time I come.Genuine Hotels.com guest review
"Close to everything in S.F."
Great hotel. Celebrated an anniversary, made it memorable.Genuine Expedia guest review
Toilet backed up bit was fixed quickly!!Genuine Hotels.com guest review
"One Night Last Minute"
I needed to check in and go to an event it was fast and easy. The only negative was trying to look at a movie. Way overly complex.Genuine Hotels.com guest review
Excellent stay. Everything was great, especially friendliness and helpfulness of staffGenuine Hotels.com guest review
Great location! Marc from concierge is very helpful.Genuine Expedia guest review
"Excellent Experience in the heart of the City"
It was our first stay at an Omni hotel and we were so impressed by the friendly, helpful, and caring staff from our arrival. Everyone went above and beyond and exuded genuine concern that we were taken care of. The room was cozy and relaxing and we will definitely stay here again!Genuine Expedia guest review
Loved everything about our stay at the Omni! My new favorite in SF!!Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )