"need to work on everything"
we booked 3 rooms via hotels.com about 4-5 days prior to our arrival and our Amex was charged. When we arrived 2 of the reservations were no where to be found and we had to book and pay for 2 rooms again (still waiting to see if our card was charged twice.) The people working there are very nice and accommodating; but as a business traveler, you expect […] to have WIFI as a standard service - they don't you have to pay $10/day to a 3rd party and the WIFI barely worked. Barely slept for 3 nights as the mattress sounded like and felt like it was 30+years old (actually felt the box springs in my back) and the extremely loud window AC didn't help either. This is a 1 or 2 star hotel at best. Read moreGenuine Hotels.com guest review
"Good Location to Disneyland - Room Not so Hot."
Our family took a quick overnight to Disneyland and wanted to stay somewhere very convenient to the park. The staff was very professional and friendly and the grounds were beautiful. The room however was not what we anticipated. We booked a King Suite only to find out that the room was fairly dated and multiple items did not work including the light […] next to the bed having a short, the TV volume would intermittently get quiet and loud, you could hear the water pipes making a vibrating noise when people in other rooms were showering, and the day bed in the second room had a foul in the mattress from a prior bed wetter. Needless to say, we did not have the best experience and we are not normally people who write unfavorable reviews. Read moreGenuine Expedia guest review
"Good Time at Anabella"
We had a wonderful experience at the Anabella Hotel. It was clean, beautiful, and comfortable.Genuine Hotels.com guest review
The first night I stay, it sounded like someone was moving furniture throughout the night! The rest of my stay was okay, no complaints.Genuine Hotels.com guest review
Customer Service was great. Staff very attentive. Our Room appeared to be clean, but there was a musty oder. It was located on the first floor. Noisy conditions at times, we could hear through the ceiling persons walking around. A ceiling light was burned out and a another lamp was previously unplugged from the wall outlet requiring us to move furniture […] to plug it in. Read moreGenuine Hotels.com guest review
"A True Gem!!"
My husband and I have been staying at Anabella for years and have NEVER had a bad experience - it has ALWAYS been delightful! It has such charm and the rooms are lovely - best part is that it is in walking distance of Disneyland and a plethora of surrounding restaurants and shops. An excellent value!!Genuine Hotels.com guest review
"Good Hotel. Not to far of a walk to Disneyland."
Check In and Out was fast and easy. Walked into a clean and cozy little room. Had a great feel to the room and was appealing to the eye. Only thing wrong that i noticed was that the room didn't seem to be built correctly. The closet door was crooked and you can see that the laminate was crooked from the closet and into the bathroom. Decent place to […] stay at though. Read moreGenuine Expedia guest review
"Some good parts and bad parts"
There are some good and some negative aspects of this hotel. 1) Negative: You are charged $15+/night for parking your car here. I get it; you're across the street from Disneyland. You're given a pass to put on your dashboard when you check in. However, there were cars that didn't have passes so I'm wondering if they were even charged for parking like […] everyone else was. How is this hotel enforcing that to make sure all cars parked there have paid just like those who are staying there? Charge your own customers parking but not others? 2) Negative: $10/24 hours of wifi. That's right. No wifi at this hotel. I've been to other hotels where those currently staying at the hotel can log in to wifi with their own specific code which expires when they check out. This hotel should try it. 3) Negative: The extra bad in the suite we had is a single sofa bed where you can feel the springs. Your back will hurt the next morning. 4) Positives: Convenient location, pleasant customer service. Read moreGenuine Expedia guest review
"Great proximity to Parks"
Overall our experience was great. Nice and clean rooms that were very comfortable. Friendly front lobby staff. Only complain is poor service in the Tangerine Restaurant/Bar. Sat down for 15 minutes before getting served after approaching the staff ourselves. Once the rest of our party showed they had trouble as well. We ended up leaving and going elsewhere […] and had a better experience. Read moreGenuine Hotels.com guest review
Very close to the Disneyland Parks and could see the fireworks from our room! Great place to stay.Genuine Hotels.com guest review
"Only 1 pleasant hotel employee out of 6"
For a hotel near Disneyland for families I expected more cleanliness. The fee for a crib was unexpected. I've never been to a hotel that charged for a crib so that caught me off guard. The young bell hop/man helping with the door and luggage was excellent. Very polite, helpful and friendly. The women at guest services not so much. At check out the same […] young man continued to be helpful and polite while the others were still unpleasant. Read moreGenuine Hotels.com guest review
the hotel was a nice hotel, yet our rooms toilet did not work, took an hour and half for it to be fixed... really left a bad impression over this hotelGenuine Hotels.com guest review
"not as great as i thought"
Not the greatest experience ive had, you were able to tell that the rooms were really old and there wasnt much room.Genuine Expedia guest review
Very nice and clean hotel but ammenities not so great. not one microwave on entire premises, $15 parking/day, and $20 for a baby crib in your room. Will definately pass on another stayGenuine Hotels.com guest review
I booked the Annabella Hotel for the Disneyland Half Marathon. I chose the hotel because it was a Disney "Good Neighbor" hotel and looked decent online. I arrived to check in and was told my room wasn't ready, which I understood it being before noon. FD agent told me there was a $15 parking fee, which I wasn't made aware of when booking, SURPRISE! Also […] the FD agent told me that I would have to come back to see when my room would be ready. I asked her if they could call me, since they had my information. She said yes, and highlighted my phone number on the registration paper. 3 hours goes by, and no call. I decide to call the hotel and ask if my room is ready and was told by the phone agent that my room has been ready. I drive back to the hotel to stand in a long line to pick up my keys. Wait for it... Best part yet! I get to the room, and all I can say is that I hope with that $15 dollar parking fee, that I get a complimentary tetanus shot when I check out. The window won't lock, there are stains on the floor that look like blood, the mirror in the bathroom has large black stains on it, the air conditioner hardly produces any cold air and the shower drains extremely slow. This has to be my far one of the worst hotels I have ever stayed at! Read moreGenuine Hotels.com guest review
"NOT walking distance from Disney with a toddler"
I would highly recommend using the ART (Anaheim Resort Transit) bus whose stop is just next door to the main hotel entry -- the map is misleading. This hotel is not walking distance from Disney if you have small children. Our experience with this hotel was somewhat schizophrenic -- the man who checked us in was stellar (very friendly and helpful), as […] was the concierge. But the next day, when I had a question about charges, the woman who spoke to me at the front desk had serious ATTITUDE; it was clearly an imposition for her to speak to me, and by assisting me, she was clearly doing me a favor. I would use a word that is not family-appropriate. The food was excellent at the Tangerine restaurant -- the best steak quesadilla I've ever had, and fantastic fresh salsa; breakfast was also quite good. Although the room was exceptionally clean, we saw definite maintenance issues: a dimmer switch by the door didn't work, an outlet near the air conditioner didn't work; the bathroom had a piece of the door trim hanging onto the floor, and there were damaged baseboards/plaster in the corner. The king bed was very comfortable and had room for our three-year old to sleep between us (no way he was sleeping alone on the high double bed), and our son delighted in jumping on the couch. The grounds were impeccable. The housekeeping staff delivered extra pillows and washcloths less than 5 minutes after my phoned request. I'd recommend this place if you want an inexpensive, clean stay. Read moreGenuine Expedia guest review
"Close to Disneyland"
Over all I really liked the room but just one thing made me upset. The link to the bedroom I chose said it was a two bedroom double bed and I didn't receive what I asked for, I got one room two beds.Genuine Hotels.com guest review
"Will never go to this hotel again!"
It looked cute from the pictures however once I got to my room I was sooo disappointed. They don't have central air only a wall unit that was soooo loud I could not sleep, vinyl flooring was pits! And the walls were sooo thin I could hear the man in the next room coughing and clearing his throat and snoring like he was right next to me...needless to […] say with a 4 night stay, I did not sleep well any of those nights. Read moreGenuine Expedia guest review
Beautiful grounds, quaint rooms, & easy access to Disneyland. Have stayed here a few times before and will continue to come back.Genuine Hotels.com guest review
The room was very clean and the room was very comfortable!Genuine Hotels.com guest review
"Room was beautiful!!!"
This room was beautiful ! I got the room on a corner which I loved because it meant more privacy. I enjoyed every part of it the only thing that bother me is that you can hear everything going on upstairs. It started around midnight for a few hours and started again around 7 am! It didn't sound like litter patter which is easy to ignore but more like […] they were trying to break the through the roof! I loved everything about this room but that's the only thing that kinda ruined it. P.S: parking is rediculous too! I was charged $17 for parking. Read moreGenuine Hotels.com guest review
"Great location. 10 min walk to downtown Disney"
Clean rooms. The Tangerine restaurant delivered room service. Very close to disneyland I would recommend.Genuine Expedia guest review
"Decent and affordable"
We had the kids suite which had the bunk bed, one queen bed, and an extra room with a twin bed. All was good except the light switch in the bathroom fell off on first use and the smallest drop of water on the bathroom floor sent you sliding, parking was a bit limited and had to park down the parking lot way away from our room, but other than those small […] details it was a pretty decent hotel stay. Read moreGenuine Expedia guest review
Not as large as it looks in pictures or as described. But in a very convenient location.Genuine Hotels.com guest review
"Will definitely stay again."
Everything was clean, beds were very comfortable, pool and bar were fantastic. Nice ambiance, not a single negative.Genuine Hotels.com guest review
My daughter and I stayed there for 2 nights while visiting Disney. The room was spotless, the pool was clean, the drinks and food poolside were great and the bartender and waiter were so friendly. The front desk clerk was very kind...they were having some computer/technical issues and she apologized for the short wait it took to check in. The walk to […] Disney was a pleasant 1/2 mile. I'm over 50 and it wasn't too far even for me~! After reading some of the posts online, I was a bit nervous. But there were no problems. If I had to find something that wasn't perfect, it was the thin walls/ceiling. The people above us must have had several children that liked jumping off of beds. So bring earplugs and request a 3rd floor room. Read moreGenuine Hotels.com guest review
"Nice hotel, close to Disney main gate"
Mom & 2 teens stayed 2 nights while visiting Disneyland. Very comfortable room, plenty of space, comfortable beds. We were pleasantly surprised to find that the room included vouchers for breakfast in the hotel restaurant.Genuine Expedia guest review
"Best bed not rock hard"
Ageing hotel but really comfortable beds. Easy in and out from the freewayGenuine Expedia guest review
"Best bed not rock hard"
Ageing hotel but really comfortable beds. Easy in and out from the freewayGenuine Expedia guest review
"Recent Stay August 2013"
This hotel is certainly conveniently located across from Disneyland with an approx. walk of 20 minutes. The hotel is somewhat worn. Our room was clean and comfortable. The shower had good pressure although our tub did not drain well and the bathroom ventilation wasn't very good. This property had a few nice amenities such as the pool and a small workout […] room to name a couple. Parking was tight and often over crowded. The staff were pleasant and accommodating and I was able to check in early without any additional fees which was a nice touch. Overall 3.0 / OK rating. Read moreGenuine Expedia guest review
"Great location for Disney, with its own fun!"
My husband and I loved this hotel. It's about 3/4- 1 mile walk from Disney which is amazing. The walk is so worth the difference in price between the Disney hotels. The Anabella has lots of charm and some great features for people staying near Disney for a few days. There are two pools, one for everyone and another just for people 18 and over- which […] is awesome!!! They also have a restaurant but we didn't try it. I highly recommend staying at The Anabella if you are willing to walk a little more from Disney! Read moreGenuine Hotels.com guest review
Bathroom light went out, took 3 calls before it was fixed. Pull out sofa bed mattress needs replacing. For 10.00 more we could have stayed at a 4 star with free parking.Genuine Expedia guest review
"Nice and very comfortable"
Clean and quiet with very helpful staff I would return to use this hotel. Ball the basic necessities providedGenuine Expedia guest review
"Really good value"
It was very good and worth it. Dont be afraid just because it is not a Major Brand hotel. Awesome nice people all throughout so I felt very welcomed.Genuine Hotels.com guest review
"Easy to get to"
Was not impressed. To charge for parking and have to park a far distance from room after a LONG day was not good. Good luck to anyone with anything bigger than a compact car. Rom was not very clean and pillows need to be changed. It was close and easy to get to and thankful we were able to get in on short noticeGenuine Hotels.com guest review
"Close to Disney"
The walking distance to Disney was doable. The room was clean and perfect for our stay. It was a pleasure to return to a clean room after a long day at the park.Genuine Expedia guest review
"Worth the money"
Great staff and room. I would definitely stay here again.Genuine Expedia guest review
didnt need to ask for anything, the hotel staff was on top of everything. awesomeGenuine Expedia guest review
"Not happy , I give them 1 out of 5Motel not hotel"
Took the staff 2 hours to deliver towels and blanketsGenuine Expedia guest review
"Will not stay there again"
Restaurant did not want to serve us said they were closed till 2 and then set more people begone us it was 10:30 amGenuine Expedia guest review
"Would not stay again"
While this was close to Disney and convenient we were assigned a room on the second floor and they do not have an elevator. I stood in line for almost 20 minutes while 3 employees gossiped and chatted before one finally said can i help you! After 12 hours at a theme park that was obviously not ideal. Once we arrived the air conditioning didn't work […] . Read moreGenuine Expedia guest review
"Great hotel for D 23 attendees"
I booked through a third party who made a mistake on my room. We were forced to change rooms the next day. There were less amenities in the room than previous..TV only had a third of the channels listed on the channel card, there were no pens and paper in the room. We stayed for four days and our sheets did not get changed once.Genuine Hotels.com guest review
I have stayed there a few times before and no problem, but something has changed. Our room had a terrible smell was dark and dirty , we wanted to open the windows but there where no screens on them, the wall AC made a very loud noise , like it was on its last leg ,the shower was a total joke it was so small and had no light ,once you pulled the curtain […] you where in a black hole, the TV was on the side of the bed in a cabinet and you could not see it from the bed you had to be standing in front of it to see, made no sense at all.We where three people in the room and they left us with less then half a roll of toilet paper and no back up. The Manager on duty was of no help at all. they will NEVER see me are my family again. Read moreGenuine Hotels.com guest review
"Less than I hoped"
The hotel from the outside seemed nice, but once I got inside and began asking questions, it felt like I was talking in a different language. Several of the staff members seemed inconvenienced I wanted to speak rather than just grab my hotel key and leave. The room wasn't ready when arrived - we arrived around 3 p.m., which should be plenty of time. […] Everything had a charge to it. Water bottles, wifi, parking. It seemed a bit much. I can see charging for parking, even the bottles, but the wifi? Really? What year is it? The bed was nice and soft. The room was clean. But there were too many negatives that made us feel unwelcome to be there. It is right next to Disneyland which is nice. I won't throw everyone under the bus, there were a couple of staff members who were helpful and nice, but they shouldn't have to make up for others. Read moreGenuine Hotels.com guest review
"First trip to Disneyland!!!!"
We had a great experience overall, and the fact that the hotel is within walking distance to Disneyland is great!!! That makes all the difference.Genuine Expedia guest review
I used to love the Anabella. It was close to the parks, affordable and kind of quaint. But this time my room, which had been remodeled--new paint, paper, marble, etc.--stunk. Literally. The moldy mildew smell was behind all the cover up. In the carpet pad? In the ceiling? I don't know, but when I got home my suitcase and garment bag had picked up the […] smell. I had to wash all my clothes, even the ones I didn't wear. I should have said something immediately, but I wrongly assumed it would air out in time I bought two scented candles; they only masked the odor. Also, the stairs and walkways were filthy and really needed a pressure wash. Come to find out they did hose them off…but the dirty water got all over the hood and windshield of my brand new car. The hard water spots are still there. Even after the bellman wiped my car down. If you stay here, insist on a room that doesn't smell musty, and ask them to protect your car if they wash the upper floor walkways. And one more thing that is just a pet peeve. I travel alone, and when I am offered a buy one get one (free or half price) meal offer it stings. The front desk clerk offered me one, and when I said I was traveling alone, she took it back. How about offers for single travelers, folks? Read moreGenuine Hotels.com guest review
"They were very nice and professional."
They went out of their way to make us gell very special and welcomeGenuine Expedia guest review
"Close to California Park"
Room was a handicap and outdated, asked for a new room which was better. For 2 nights $390 + stay at a different hotel.Genuine Expedia guest review
We were meant to stay two days here and checked Out early. The room was small, the AC unit did not work well, it smelled musty and dank- As if no one had been in that room for a very long time. Staff was unhelpful and dismissive. All around not a good place to stay.Genuine Hotels.com guest review
When checking in we were impressed with the staff and the beautiful lobby, however we were not happy with our room. I booked the king suite that was to included a queen bed separate from main room. We got a king bed but no queen but a day bed. No explanation for the screw up. Our two boys, 10 and 12, could not sleep comfortably and it was not a nice […] night. We could hear flushing toilets, people walking on the landing and rooms above. Our toilet was backed up and the room was not well kept. Very disappointed. The hotel is close to Dland but there are many other hotels to chose from. We will not stay again. Read moreGenuine Hotels.com guest review
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