Best Western At O'Hare - Chicago

Not very friendly or informative. Rooms are ok. Breakfast was good.

Genuine Hotels.com guest review

While the room was clean, it was very dated and showed its age in the stains on the floor. The staff was useless and seemed extremely uninterested in checking us in and answering our questions about "park and stay" and airport shuttles. I'm also pretty sure that they have the first elevator that was ever made in the world...

Genuine Hotels.com guest review

I had a 5 a.m. Flight, the bedding was top notch, shuttle got to the airport at 3:30. Would stay here again

Genuine Hotels.com guest review

If you need to catch an early flight at O'Hare, this is fine. Very clean, but odd floor plan, strange but good continental breakfast setup. I would not use this place for a getaway weekend.

Genuine Hotels.com guest review

We had to stay to catch our connecting flight, I have no complaints

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was clean & super close to the airport. It was rather noisy from the planes, but that can not be changed by anyone. Two restaurants connected that had great food & atmosphere. The shuttle bus runs every 30 mins around the clock & they have a parking garage to leave your vehicle while you are away. Would stay again!!

Genuine Hotels.com guest review

Rooms nice and swivel flat screen TV very nice. Breakfast voucher at nearby restaurant appreciated but no time to use. Large comfortable bed. No hot or warm water for shower one of the five mornings, but other than that much more reasonably priced for the same amenities as nearby and higher priced hotels.

Genuine Hotels.com guest review

The hotel has a free shuttle bus to the airport every 30m, so it is very convenient to get the airport. The stuffs are friendly and the room is clean and tidy. However, the location of the hotel is not that good, especially when you are getting by bus rather then by car.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall, wonderful stay, though disappointed that stairstepper was out of order in the fitness facility.

Genuine Hotels.com guest review

Nice stay

Genuine Hotels.com guest review

I was very pleased with the hotel. I had an unexpected layover in Chicago due to weather so I arrived late at night. The hotel staff was helpful and friendly. The room was clean and quiet. A restaurant next door was a big plus.

Genuine Hotels.com guest review

the stay was 1 night..great service

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room I reserved online is not the room I was booked into. So disappointed because I really wanted to be in the room is viewed online.

Genuine Hotels.com guest review

I enjoyed my stay, wish there were a few more dining options.

Genuine Hotels.com guest review

The hotel is a bit rundown. The curtains stained, the shower head sprayed all over the bathroom. They did repair that as soon as I alerted them, but it appeared it was a recurrent issue. The staff were pleasant.

Genuine Hotels.com guest review

I will stay there Again.

Genuine Hotels.com guest review

Pluses: no parking fee, clean decent room, the young lady at check in was very pleasant. Minuses: TV from the stone age. Man at check out was rather unpleasant. Can't say I'll go out of my way to stay there again, but wouldn't go out of my way to avoid either.

Genuine Hotels.com guest review

Nice location and nice staff. Bar and resturant attached to the building. Shuttles to O'hare which is across the street.

Genuine Expedia guest review

I would stay there again, but the woman at the hotel did not know how to give proper directions to get on the shuttle or how to identify it. I waited an hour and may have missed one or two runs. Another passenger and I finally compared notes and figured it out. The problem could be eliminated if hotel management gave their employee a clearly worded […] text to follow.bb Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Stayed a this hotel because they advertised that they had a free 24 hour shuttle to Allstate Arena. The shuttle stopped at 10:00PM so we had to walk back to the hotel at 11:30 PM. My husband and I are in our sixties and the 5 block walk back to the hotel was very hard on us at that late time of night.

Genuine Expedia guest review

hotel is very close to the airport, and hotel shuttle bus drive you every 30Min. between hotel and airport. Breakfast is very basically simple! It is just match what you pay for the hotel.

Genuine Expedia guest review

advertised breakfast included. Breakfast started at 7 a.m.!!! This is an airport motel not a spa. The desk clerk said there would be a basket of apples at 5 a.m.-no apples. Hotel should have a "Grab & Go" bag for early flights with a granola bar or muffin, an apple. One pkg of coffee for two occupants in the room. Had to ask for more coffee. They should […] at least have breakfast muffins or a frozen brkfst in the "marketplace"( their little convenience shop) if they are not supplying it. Shuttle service excellent-q 30 minutes x 24. Read more

Genuine Hotels.com guest review

it is perfect for a weekend if you intend to visit downtown chicago. it is near the train station in o´hare

Genuine Expedia guest review

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Genuine Hotels.com guest review

The front desk is not motivated, not helpful. ordered 2 beds room and was assigned to one king bed room, wanted high floor and gave us first floor, even most rooms in upstairs were empty. The free shuttle to airport was excellent and on time. The room was clean and comfortable, the coffee maker was dirty with the used coffee bag inside. The free breakfast […] is simple, no hot food. The waitress was polite, much better than people working in front desk. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

One of the desk attendants was very rude when I asked to move rooms because I did not like the first floor, although the request should have been noted the night before. The room I was in was supposed to be non-smoking but still smelled like smoke. There are no nice views at all. The TV;s are old and very small. I was afraid to sit in the recliner because […] it was so dirty. They advertise a 24 hour shuttle, but it is only to the airport and then are very rude when you ask about the shuttle service. The nicest employee there was a maintenance man who also drove the shuttle and he actually offered to pick me up everyday I was staying there. Otherwise, the price is good but you get what you pay for with this hotel. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Nice for a night or two. Staff is exceptionally friendly and helpful.

Genuine Expedia guest review

Friendly staff. Great location but needs allot of update.

Genuine Expedia guest review

I particularly appreciated the staff's help. They were informative and very co-operative. They were friendly and knowledgeable.

Genuine Hotels.com guest review

Basic, clean, quiet, got the job done for a great price.

Genuine Hotels.com guest review

The hotel was very convenient - close to location of my seminar. My room was very clean and comfortably. The overall condition of the hotel is a little run down and worn - could use some paint and new carpeting. No problems with service, I thought that the rates were a little high for the overall quality of the hotel.

Genuine Hotels.com guest review

it's a wonderful hotel, but there are rooms near an ice machine and this machine make ur room noisy when it's work

Genuine Expedia guest review

good and convenient

Genuine Hotels.com guest review

average accomodations, did have shower drain slowly

Genuine Expedia guest review

Old hotel but clean. Very helpful staff. Breakfast doesn't start until 7 - to late for us.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Decent hotel, shuttle service not frequent enough for my taste, but reasonably priced & comfortable.

Genuine Hotels.com guest review

your elevator is very slow and gives no indication whether it is even moving.

Genuine Expedia guest review

Hotel was good because has a easy way to transport me and walking you can find different places to eat like Mc donalds, chillis, starbucks .... walk to target and walk or take a shuttle to metro. But the hotel smell old...

Genuine Expedia guest review

hotel is old, only a sports bar to eat at without taking a cab, good distance from airport, felt uneasy about cleanliness of room, will not stay here again

Genuine Hotels.com guest review

Picked us up at airport and brought us the next morning to the train into the city. Very good service. Good breakfast, too.

Genuine Hotels.com guest review

Over all it was fine. I did leave a phone charging unit in the room, called the desk immmediately from the airport to see if they would mail to me, I never hear back from them and never received the charger.

Genuine Hotels.com guest review