"dive hotel close to Chicago ohare"
Do not stay here for the convenience of the airport. We stayed here for the convenience of it being close to Chicago O'Hare. The staff was very unhelpful. They didn't even point us to the elevators. The rooms had no shampoo, conditioner, or soap. when we called the front desk they "apologized" and said we could come get some. They gave us 1 bottle of […] shampoo for 4 people. Drunks were allowed to run the hallways until 4 a.m. with no regards to anyone. I do not recommend this hotel. it was horrible.. Read moreGenuine Expedia guest review
The breakfast doesn't have a "grab and go" option for those trying to make flights. I was not the only guest shocked to find this out. The shuttle service is comfortable but it has an oddity. Despite the description they don't pick up at the airport car rental locations. You have to rope-a-dope via car rental shuttles to the terminal, then come back […] out of the terminal and find the shuttle bus area which was _exactly_ what I was trying to avoid when I booked this hotel. Read moreGenuine Hotels.com guest review
Response by Best Western At O'Hare Thank you for taking the time to let us know about the issues you experienced during your recent stay with us .. Please accept our apologies regarding the shuttle service. It is difficult, however the hotel shuttles are only allowed to go to certain areas within the perimeters of the airport. We apologize that your had to go through that. Thank you again for letting us know, and we will work to make sure that our guests are better informed from our third party sites. Thanks, and Best regards,
The room was clean and the beds were OK. The restaurant was outstanding and the breakfast was very good. The location was perfect if all you want is the hotel room and it's restaurant. There is nothing else in walking distance without braving a lot of traffic. The shuttle service was prompt. The parking was adequate. They are obviously still renovating […] there was construction going on inside and outside the hotel. They kept very reasonable hours. Read moreGenuine Hotels.com guest review
Response by Best Western At O'Hare Good Afternoon! Thank you so much for taking the time to let us know about the experience you had during your recent stay with us. We appreciate and value your feedback! thanks, and we do hope to see you again in the near future!
"Beware of parking....."
As we have stayed here in the past (and found the hotel perfectly adequate) , I quickly reserved a room for my family....near the airport, shuttle included. Perfect. Not so perfect.....I had not realized just because the shuttle was included, parking was not! Please learn from my mistake and book park and ride through the hotel, not expedia! Another […] travel tip.....construction north of Chicago on I90 was a parking lot (about 3pm on Friday) Have a great trip! Read moreGenuine Expedia guest review
Thin blankets, thin walls. Clean, but under construction. Staff could care less about interacting with us, which isn't necessary, but would have been courteous.Genuine Hotels.com guest review
Response by Best Western At O'Hare Thank you for taking the time to let us know abouth your experience during your recent stay with us..I was sosrry to hear though that our staff failed to interact with you. That is not our standard of customer service, and we will certainly address this with your team members. Thank you again, and we do hope to see you again in the near future. Regards,
"Horrid night time receptionists."
I never had to deal with a problem like I did over at this hotel. The night time receptionists didn't even know the tv controllers ran on batteries not to mention I had tons of wi-fi problems which they didn't want to help with. I actually had to go and buy batteries to use the remote control. I felt that the rest of the experience was awesome but if […] I had to change anything, it would be the attitude and the terrible service the receptionists at night had. Read moreGenuine Expedia guest review
Room was clean as well as the hotel. The staff was wonderful!! Friendly and ALWAYS polite!!! Never acted as if I was a bother for them! I will be staying again!!Genuine Hotels.com guest review
Response by Best Western At O'Hare Good Afternoon PC! Thanks so much for taking the time let us know what a great experience you had during your recent stay with us. It's always a pleasure to hear we have served our customers well. Again, thank you and we look forward to seeing you again in the future! Best Regards,
"Average hotel close to the airport"
The hotel was clean, but very dated. It's an older building with some recent upgrades such as new carpeting and paint. I fell they are trying to improve the appearance of the hotel, but it still needs a lot of work in my opinion.Genuine Expedia guest review
"Close to Allstate Arena"
My wife and I stayed at this hotel due to it's close proximity to Allstate Arena. For a quick overnight stay, it was fine. The room was clean and the furniture and carpet had been updated. Apparently, they had not gotten to updating the ceiling yet, but it still looked clean nonetheless. There was a continental breakfast, but it wasn't located in the […] lobby and we decided to head to Starbucks instead of going to the restaurant that the breakfast was located in at the end of the hotel. The pictures of the restaurant in the elevators looked like it wasn't our kind of place. There was a smell of spray paint when we walked into the lobby, so I am assuming that there is still some remodeling going on. Overall, if you want a place to stay one night that is close to Allstate Arena, this is fine. If you are looking for a great getaway spot, I would recommend looking elsewhere until this hotel is remodeled. Read moreGenuine Hotels.com guest review
Response by Best Western At O'Hare Good Afternoon CB: Thanks so much for taking the time to let us know how we're doing! We greatly appreciate your feedback, and value your patronage. We will forward your comments for review at our daily staff meeting. Thanks and best Regards,
"close to airport"
restaurant with walk to hotel nice since we had come from 90 degree weather to 25 degreesGenuine Hotels.com guest review
"Pleased with my stay"
Overall great stay. Affordable, friendly staff and overall clean. Only issue was the third floor hallway smelled like smoke. Room was fine though.Genuine Expedia guest review
Response by Best Western At O'Hare Good Afternoon! Thank you so much for taking the time to let us know how much you enjoyed your recent stay with us. We value your feedback, and hope to see you again in the near future. Your comments will be shared with our entire team. Have a wonderful day! Warm regards, Halle Anne Long Director of Sales and Marketing
construction...kind of a mess in hotel. Good b-fast. Broken door--key card would not work kind of unnerving.Genuine Hotels.com guest review
Response by Best Western At O'Hare Thank you for taking the time to let us know about your experience during your recent stay with us. In an effort to better serve our guests we are doing some renovations to the hotel and they are not always pleasant to experience. We are aware of the key card issues and have resolved that problem. We do hope you will afford us another opportunity to provide you service i the future. Thank you again, as we greatly value your feedback.
"Wouldn't stay again!"
Was in town for Womens Big East basketball tourney and stayed 2 nights at best western des plaines. The comparison was not even close. Ohare location had a raunchy smell, didn't have fridge or microwave, no working vending machine...had to buy drinks at desk for 2.75 a piece. Continental breakfast was clear around in restaurant which didn't know til […] went down early next morning! Read moreGenuine Hotels.com guest review
"Close to the Rosemont Arena"
For the most part, the staff was very nice. The young man who drove us to the Arena was very nice, as were the wait staff at the restaurant.Genuine Expedia guest review
"The worst hotel stay ever"
The staff was unhelpful and rude. We had a outside spotlight faced right at our window. When asking for extra pillow we were told "no and you have enough. So deal with it" And that is just a few of the problems with this placeGenuine Hotels.com guest review
It was an excellent experience, all personnel is so friendly, they have a great service spiritGenuine Hotels.com guest review
Response by Best Western At O'Hare Good Morning Leticia! Thank you so much for taking the time to let us know how much you enjoyed your recent stay with us. It's always a pleasure to see that someone took the time to let us know we've done a good job! We thank you for your business, and hope to see you again soon! Best Regards, Halle Anne Long Director of Sales and Marketing
The hotel is run down. It seems to have never been updated. But the restaurants connected are nice!Genuine Expedia guest review
"Close to Allstate arena"
We only stayed one night for a concert at Allstate arena, thank god it was only for one night. Shower head not attached, fixture popped out of the wall when I tried to adjust the stream. Sink faucet not attached, shifted when you turn water on/off. TV remote did not work, front desk did not know how to fix it and had "never heard of anyone having that […] problem before." One vending machine in the entire place, everything empty. The hotel offers a little snack bar to get pop/water/chips but they charge double the vending machine prices. Free shuttle to local areas stops at 9, not so helpful if you are going to a concert that ends late at night. The only upside was a comfortable bed, but the sheets were too small and the corners popped off all night. Would not recommend this place Read moreGenuine Expedia guest review
"Worst Hotel Ever"
The hotel was old and runned down. The toilet did not flush, the bathroom was tiny--barely enough room to turn around, the workout room equipment was old and broken, all night long there young adults who were drunk running up and down the hallway making lots of noise well into the a.m. hours. There was no breakfast in the morning, no minifridge or microwave […] in the room. All in all, terrible. Read moreGenuine Expedia guest review
"Just a place to crash"
My flight out of ohare had been cancelled so I just needed a place to crash for a few hours. The guy at the desk was fine. HOWEVER, after traveling all day, fighting with the airline, then finally getting to the hotel around midnight, the last thing I was in the mood for was to walk into my room and see what was apparently an employee in their pajamas, […] lying on the floor watching tv. The desk guy gave me a new room but offered no consolation or apology. Instead I was questioned about this mystery person for what felt like an eternity and once I got into my new room, was questioned more over the phone. The new room was close to the lobby (loud) and across from the oldest elevator in the world(even louder). So what should've been three hours of sleep before heading back to the airport..was at most, one. All in all, it was definitely not a great experience and I would not recommend it. The one positive is that the shuttle to the airport runs 24 hours and is on time. Other than that, I can't believe I paid $100 to be interrogated in the middle of the night and sleep for an hour. Read moreGenuine Hotels.com guest review
"nice hotel close to airport and long term parking"
Stayed at motel close to airport. had park and stay at very reasonable rate. nice accomodations. great staff!Genuine Expedia guest review
Response by Best Western At O'Hare Dear Traveler: Thank you so much for taking the time to let us you enjoyed your stay with us. We greatly value your feedback. We do hope you will stay withus again in the very near future! Warm Regards, Halle Anne Long Director of Sales and Marketing
"Nothing good except for being close to airport"
We booked a non smoking room - but room smell so bad with smoke, we couldn't stay in room even for a minute. Had to request for change of room, the second room we got is much better but it still smells smoke. Only positive for the hotel is that it is closer to the airport. Breakfast was available but they offered only cereal, milk, bread and fruits […] - nothing special. Read moreGenuine Hotels.com guest review
Response by Best Western At O'Hare Dear Cincinnati: thank you so mcuh for taking the time to let us know about the smoke smell you were experiencing during your recent stay with us. Also, you should have been offered hot eggs, or pancakes along with your breakfast. We will take these issues and review them directly with our team so that we can make sure you or our other guests don't continue to have this type of problem when staying here. I do hope that you will afford us another opportunity to provide you with the level of service you've come to expect from Best western in the future. Thanks and warm regards, Halle Anne Long Director of Sales and Marketing
"Close to all hotels, highways & airport 6 day stay"
The hotel is 3 stars and is good for that. It's level is there with comfort Inn, Holiday Inn, Days Inn but 1 step up from Red Roof, motel 8, travel Lodge. A step down from Hyatt, Marriott, Sheraton. Things to embrace are shoeless Joe's sports bar connected, pine grove restaurant for breakfast or lunch type meals and a night club I'm too old to go in. […] The fitness room has good cardio but the strength machine should be tossed in the garbage. A bunch of pulleys have broken. The rooms are clean roomy with a desk, lazy boy chair. Bathroom is very ordinary. Maids barge in all the time....but I'm used to it. Parking is free right outside the door. Continental breakfast at Pine a Grove restaurant is fine. All of this is about 3 star hotel that gives me everything I need and not a lot of thing I don't or have to pay sur-charges for. Wi-Fi works great. Read moreGenuine Hotels.com guest review
Response by Best Western At O'Hare Good Afternoon DL: Thanks so mcuh for taking the time to let us know about your recent experience during your stay with us. It's always good tohear our guests feedback! Sounds like your a regular guest here, and wwe hope that you will continue to visit, and let us know how we're doing. Thanks and Warm Regards, Halle Anne Long Director of Sales and Marketing
"Dirty tile in bathroom"
below averageGenuine Hotels.com guest review
After reserving and pre-paying our room, we were told upon arrival (at 1:30 am)that they had oversold the rooms in the hotel and did not have a room for us. At our suggestion they placed us in an "out of order room" so we could have a couple hours of sleep before catching our 6 am flight. Water leak by window on carpet, etc. No effort for compensat […] ion. Read moreGenuine Hotels.com guest review
"Overpriced older hotel"
Our experience was fine, the hotel was quiet, the staff was curt but helpful. But the hotel itself is quite old and looks like it hasn't been taken care of in a rather long time. It feels like the hotel owners assume that guests are just crashing overnight and then flying out again, so they don't need to put in any effort. We were disappointed and surprised, […] given how much we paid for a night's stay. Also, the shuttle from the airport runs so infrequently that it's overly full, so we had to pay for a taxi in order to not wait all night. I would not recommend this hotel unless you can get it for really cheap and don't plan to linger for more than a night's sleep. Read moreGenuine Expedia guest review
Would stay here again. This is an older property, but the rooms have been updated and are nice. Staff are helpful. Breakfast was good - not great - but definitely good. Really enjoyed bar & grille on premises as well. One negative and it would be simple to rectify - wash your glass doors more often.Genuine Hotels.com guest review
I arrived back at the hotel from an international trip in the middle of the night and had problems with my car. The people at the front desk were so helpful! I've never seen such good humor and kindness from employees...at 2:00 AM! In most of the hotels, when I arrive late night, there isn't anybody at the Front Desk, or you have to ring to wake them […] up. Not in this one, good job! Read moreGenuine Hotels.com guest review
I'd have to say the only good thing would be the bed otherwise small, dark, and unpleasant.Genuine Hotels.com guest review
"close to airport but shuttle was disappointing"
waited almost an hour for shuttle at airport. then in morning to shuttle back to airport , shuttle was late again. also shuttle service is poor, and overfull busGenuine Expedia guest review
Only spent one night but,but I felt at home the room was comfortable, would stay there again!Genuine Expedia guest review
"Charged for stay we could not make-canceled flight"
Our flight was canceled and could not make it to Chicago to stay there. Would not let us cancel so we were charged even though we had no control over our flight cancelation!Genuine Expedia guest review
The staff member that assisted me gave me wrong room. When I told him that he told me that they were overbooked and I was lucky I got a room. Too late to book other room last min so I didn't switch. Horrible experience.Genuine Expedia guest review
"Parking nightmare... water pressure & hot water"
water pressure almost non existent in shower, no hot water, sharing the parking lot with a sports bar and night club made parking nearly impossible and there was no alternative. inexpensive but would consider to pay more for better!Genuine Expedia guest review
"a good place for an overnight"
We arrived late at night after an exhausting day of travel. The beds were comfortable. The staff was very caring toward a woman who had lost her purse with credit cards, cash and ID. The one drawback was that the complementary continental breakfast listed in the motel info, was not available until 7am, so we could not take advantage of it due to our […] early flight time. Since the motel is called an "airport" motel, it seems the breakfast could be offered earlier. Read moreGenuine Hotels.com guest review
The Hotel dance club Enigma was really fun. It was Latino night and it was a great time.Genuine Expedia guest review
"Great for getting stuck at O'Hare"
This is a convenient and economical hotel if you are stuck at O'Hate due to weather or other cancellations and just need a cheap option near the airport. They have a shuttle that runs every 30 mins to the airport and free breakfast. Great service. If you're used to the W, don't stay here. The building is super old and the room heaters were very loud. […] Beds were okay and new TV, but again, really old, brown, and depressing building. Also, only one of the elevators was working when I stays there which was a pain with luggage. Service was fine and staff very cordial, though. Read moreGenuine Hotels.com guest review
"Poor hotel, would not stay here!"
Hotel was dirty and unkempt. Maintenance was poor, elevators and ice machine were broken and lights out in room. We stayed here in February and the heater in the room was not on a thermostat and you would wake up freezing if it was not on or burning up if it was. Front staff was rude and would rather play on their phone than check customers in or out […] of the hotel. Would not stay here ever again! Read moreGenuine Hotels.com guest review
"Close to Ohare"
Bad first impression. Front door was damaged and blocked. Had to use side entryGenuine Expedia guest review
"Basic accommodation for catching a flight ."
They had only 1 working elevator and you had to walk all around the hallways to get to the breakfast room. Also shuttle only runs every half hour.Genuine Expedia guest review
very good no problems.Went to joes bar and grill downstairs and had good food and service.Genuine Expedia guest review
"Close to Airport"
Close to airport but hotel needs an update. Bed was ruffled. All security doors were open.Genuine Hotels.com guest review
"Close to airport"
The front desk was very helpful. Nice continental breakfast.Genuine Expedia guest review
"Conveniently located near O'Hare Airport"
Suitable for our travelling needs. The hotel was close to the airport.Genuine Expedia guest review
For a night, it was ok. No hair conditioner provided. Floor was somewhat dirty, and i had to unplug two appliances to be able to plug in the microwave and the coffee maker.No facial tissue paper either.Genuine Hotels.com guest review
"Comfortable, Convenient, Hotel"
My overnight stay at the Best Western O'Hare was very pleasant. The room my husband and I reserved was exactly as requested. The bed was surprisingly comfortable, and best of all the pillows were firm. I've stayed at higher priced hotels and always end up with flat, lifeless pillows. I was very pleased that this was not the case at the Best Western. […] The front door to the hotel was broken, as was one of their elevators which was somewhat irritating, but overall I would recommend this hotel. Read moreGenuine Hotels.com guest review
The restaurant attached to the motel is its greatest asset. Awesome breakfast!Genuine Hotels.com guest review
"Wouldn't recommend for price"
Upgraded to delux room only to not get the room I paid for. The staff said they could switch me but their rooms are not renovated yet. Airport shuttle refused to come (thankfully 30 min later) we got to the airport ... Those 30 min can be crucial at Chicago o'hare at 6am. I made it to my flight not sure about everyone else in the lobby waiting. This […] was not the hotels fault. The room itself had something very wrong with the heater. Given how frigid it was outside, we put the heater on only to keep waking up from such uncomfortable dry heat. I've never experienced this from a heater (it was on the lowest setting.) we contemplated just turning the shower on and use the heat from that because our noses were so dry. The restaurant connected to the hotel was expensive- not the best.... I asked for paper plates but they said we would have to eat out of the styrofoam the food came with. Great impression :/ for the same price I could have stayed at the Sheraton. It was just not worth the tossing and turning and price. Read moreGenuine Expedia guest review
"Close to airport"
Because of the weather we stayed at best western before flying the next day ended up being a great idea with the shuttle to and from the airport. Thank youGenuine Expedia guest review
Had a fabulous time.. Staff for the most part spoke English decent and were helpful to help you understand if you couldn't. We are already planning to go back!Genuine Expedia guest review
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