The only reason to select this hotel is its proximity to the airport. The hallway walls are scuffed, the carpet is frayed and the woodwork throughout is chipped, dinged and scratched. The carpets in all areas needed vacuuming. Check in was easy and the shuttle service was on time the following morning for the airport.Genuine Expedia guest review
Room was disgusting and the hotel staff was unwilling to do anything to fix it. Not will/able to move us or fix the clogged sink and dirty bathroom. Nor would they offer a refund or discount due to booking through a 3rd party-Hotels.comGenuine Hotels.com guest review
"In walking distance of Allstate arena"
I paid for a room with 2 double beds and when we got there the only thing they had was a king size. I asked them then why did I even bother to book a 2 double bed room if I couldn't get one, they told me that hotels.com doesn't know what type of beds are still available so they book it anyway. I find that very hard to believe. So we ended up having […] to cram a roll-away bed into the room. Wasn't happy about that. Plus we went down for breakfast the next day and there were probably about 10 people in line waiting for fresh food to be brought out and we waited almost 10 minutes and finally gave up and went to IHOP. and got seated within 5 minutes. Read moreGenuine Hotels.com guest review
"The room was a little outdated, but comfortable."
The hotel needs to be updated. The carpet was clean, but old. The rooms were also outdated and needed some upgrades. The staff was very nice. the shuttle drivers were also very nice and efficient when we needed to get to and from the airport.Genuine Hotels.com guest review
"Cheaper than many but not as nice.."
This place is fairly worn out ...but the bed was comfortable and the AC worked..staff are nice enough..especially the airport shuttle drivers...decent enough food can be had at the sports bar next door.. The breakfast was a bit of a disappointment as the restraint is being remodeled.. No service and buffet style..Genuine Expedia guest review
Older hotel, but clean.Genuine Hotels.com guest review
"No wash clothes in bathrooms, only one hand towel."
Hotel is showing it's age. Flaking wood on doors, water damage on room ceiling ( we were on the top floor). Can't stand at bathroom sink & open door without smashing toes. Cleanliness is an issue- dust accumulation in the corners.Genuine Expedia guest review
"A little tired, but good..."
The hotel itself could use some updates, but overall the stay was quite good. The location was convenient from the Donald E. Stephen's Convention Center. Parking was a bit tight, but it seemed to work out ok. Overall I would probably stay again, if in the area for a convention. The price was decent and the onsite bar/restaurant was good. The service […] was good at the the hotel and restaurant and the room was spacious and clean. Like I said, could use some updates, but it seems like they are working on those a bit as well? Read moreGenuine Hotels.com guest review
It was an older building. Excellent location to Allstate arena. It had basic amenities. I have stayed in worse and I have stayed in better.Genuine Expedia guest review
The hotel was unkept. Toilet was leaking. A/C working poorly. Towels old and torn. After 2 days of my 5 day stay i was locked out of my room. Extremely expensive.Genuine Expedia guest review
my main complaint was that i lost cell phone service in the hotel (they said the next morning that were having trouble with their service) and i was told that to make long distance calls (anything outside of local area code) would cost $1.95 a minute. this meant that it would be exorbitant to make the many calls to family members that i needed to make […] that evening. Read moreGenuine Expedia guest review
The carpets were pretty stained up but I wasnt sleeping on the floor so no biggy. The bed was super comfy and the convenience of the hotel to the Allstate Arena is GREAT! We took the shuttle to the arena and just walked back in prolly 10 minutes time. The continentel breakfast was way more the I expected so that was good as well. If i were to drive […] to the arena for another event I would stay here again. Read moreGenuine Hotels.com guest review
The stay was just alright. It did it's job, but it wasn't an overwhelming comfortable feeling we got from it. Pretty out dated and the stairwells smelt like a combination of weed and B/O but everything was very clean, we got to check in 45 minutes early which was nice and they helped us with everything we needed. Over all it got the job done but wasn't […] the best place. Read moreGenuine Expedia guest review
"Simple, comfortable overnight stay near airport"
The photographs of the rooms are always kind of misleading as this looked a little more taken care of and up to date in the photo. However, the furniture, bathtub (cracks and dials on sink and bath loose), rug had ALOT of wear and tear. I also always smell cigarette smoke in the room even though it was a non-smoking room. Nevertheless, the bed was comfy […] and room was clean. Mini-fridge we did not use, but could be useful and worth mentioning. Front desk staff could have been a little more pleasant as when I came up to the desk all I got was a stern "credit card and ID" – no "please" or "welcome." Free 24-hour shuttle from hotel was easy to find and worth it as we had an overnight layover. At the price of $133 a night however for a Sunday night, it was the cheapest in the area, but all others in the area are fancy high rises, so the price was not indicative of the room quality. It would have been a better value/overall rating at about $85 a nite. Read moreGenuine Expedia guest review
We booked a room at the Best Western in Rosemont to attend a concert at the Allstate Arena, because the website said it was within walking distance. We went to check in and a flight at O'Hare had been cancelled so they didn't have enough rooms for quite a few guests because the people whose flight had been cancelled were staying another night. We had […] to stay at the Hampton Inn that was a couple of miles away. They did have a shuttle take us to the arena (along with a few other guests). The staff was rude and had no clue how to handle the whole situation. They kept telling us that we were staying at the Hampton Inn for free...so where's my refund? The Hampton Inn was way nicer than the Best Western! The Best Western didn't even try and contact us to let us know we didn't have a room! Not a good experience! Read moreGenuine Expedia guest review
"Hotel very poor and unclean - but close to Airport"
Check in was quick and easy - but the hotel room was very unclean and not up-to-date. Many burns and stains on carpet, ceiling badly cracked, bathroom filthy and old furniture.Genuine Expedia guest review
not the hotel's fault, but road construction was a hinderance. Parking was not good even though we could park in the ramp, getting to the parking lot and walking back to the hotel was not pleasant.Genuine Hotels.com guest review
"Close to Allstate Arena"
I booked our stay here for Garth Brooks concert at Allstate Arena....the hotel ran shuttle bus there but we were able to walk in 10 minutes which was great. We ate dinner at the Shoeless Joe's Restaurant attached to hotel and food was good. The Pinegrove Restaurant is closed except for a continental breakfast that was inedible....even the toast was […] bad. The room was clean, the bed very comfortable but the hotel itself is in need of an serious update....including new carpet throughout. The whole place has a weird "old" smell. A tiny reception desk and tiny lobby.....pictures were deceiving, Was handy to get shuttle from airport but all the hotels do that....would stay at a more updated hotel next time.....this one definitely has a motel feel about it and I feel I overpaid at $170 for one night.....city is 45 minutes away so didn't get to go downtown on our stay. Couldn't make tea in the room with only a coffee maker and powdered creamer... Read moreGenuine Hotels.com guest review
"Mediocre airport hotel"
It was OK. Check-in clerk was surly. Van drove off from airport without me on my arrival. First night meal in hotel pub--quite good, but no hotel restaurants open on Labor Day. Construction in road made it very dangerous to cross to other restaurants. Clerk shrugged her shoulders and told me I could go to McDonald's (still across dangerous road). Would […] not stay there again. Read moreGenuine Hotels.com guest review
The faucets loose ... the bathroom sink, cracked ....the dining room too far away....one of elevators out of order.... ice machine broken...the breakfast too poor...Genuine Expedia guest review
"Close to airport"
Room small. Carpets in hallway etc dirty. The breakfast place was not centrally located. The shuttle service to the hotel was convenient.Genuine Expedia guest review
"The shuttles were convenient"
Our stay was pretty good, no big complaints. The room was clean, the beds were comfy, and continental breakfast wasn't bad. The shuttle picked us up from the airport, and also brought us to the convention center for every day of Wizard World Chicago Comic Con. The only thing I didn't like about our stay was the amount of construction that was going […] on around us, but whatever. Read moreGenuine Hotels.com guest review
"Decent hotel close to airport and blue line CTA"
This hotel had nice staff, clean rooms, and 3 pros: free wifi, free breakfast, free parking. It was also close to O'Hare and the Rosemont stop of the CTA blue line, to get downtown. Other than that, the room was very small, pillows were strange, view was terrible, restaurant and room/hotel were old and needed updating. The price was good considering […] the location and the pros, but I was ready to leave after 2 nights... Read moreGenuine Expedia guest review
"Close to the airport"
It is an older facility. The carpets, especially in my room, were a little dirty and worn. Other than that, the staff were friendly enough and the room was clean. Not inexpensive, but once abandoned by my airline, it was a close to the airport alternative.Genuine Hotels.com guest review
"Would not stay again"
Room was nice. Hotel in general could use new carpet. Continental breakfast was terrible. Everything was cold.Genuine Hotels.com guest review
"Nice Place Near OHare Airport"
Good hotel. Clean and comfy. Have their own airport shuttle. There is a Restaurant and a Pub & Grill right in their parking lot plus a McDonalds within walking distance. Good place to stay.Genuine Hotels.com guest review
The hotel staff was really helpful and accommodating. The hotel itself is quite old and the bathrooms are really small, especially the vanity area. The room furnishings are also quite old and the carpet somewhat worn. The room was clean. The facility is really too old considering the price paid.Genuine Hotels.com guest review
Ok experience. Not very clean. Changing management so maybe it will improve. Too expensive for what you got.Genuine Expedia guest review
"Close to airport and very economical"
For the price and for just a place to sleep it was adequate. The room was small and could use some upgrading.Genuine Hotels.com guest review
"near airport hotel"
lovely hotel, some construction on road with no noise in my room.van to early airport departure and did not use breakfast due to that. very comfortable bed.Genuine Hotels.com guest review
"Better than expected"
I was gong to be in town for 2 days and need a hotel close to the airport. The room was better than I expected it to be and was very clean. The bed was also very nice as well as being next to a nice sports bar type restaurant. Overall my stay at the Best Western was a nice one.Genuine Hotels.com guest review
"On line booking vs direct"
Booked on line with confirmation of 2 ppl 2 beds ... Have confirmation in writing n print from web...when we arrived hotel was full n we received 1 king bed... Hey did give a gift card credit to another hotel for future ... But I would rather have an immediate adjustment!Genuine Hotels.com guest review
All was perfect!, the bed was wonderfulGenuine Hotels.com guest review
"Convenient to airport."
It served my purpose which was the convenience to the airport. The people at the restaurant were nice. We had a breakfast included. Nice breakfast.Genuine Hotels.com guest review
"Excellent Shuttle Service, Old Hotel"
With 14,000 people in town for an Herbalife conference - all area hotel staff members were stressed. However, you gotta maintain customer service no matter what. The hotel staff overall did well, although the stress created a little bit of bad attitude. It's an older hotel with very few ammeneties, but the central location between the Expo and Allstate […] Arena along with the AMAZING shuttle service would make me consider choosing then again. Read moreGenuine Expedia guest review
Dirtiest place I ever stayed at. Very expensive for what we had. Socks were black after walking on the hotel carpet. The hotel ran out of ice. Just incredibly disappointed and most likely will not go through Expedia again.Genuine Expedia guest review
The staff was very accommodating, professional , smiles and there maids take their job seriously. Hotel was spotless , well maintained and the price was affordable. Little construction around the hotel but the had bus service to take you were you needed to go.Genuine Hotels.com guest review
Temperature in the room was very inconsistent. Reservations were messed up either by Expedia or by Best Western facility. Lavatory did not flush clean, felt like I had to flush two and maybe three times every time it was used.Genuine Expedia guest review
"Best Western ORD"
Disappointing Best Western, room OK, staff disappointing, Shuttle Service is TerribleGenuine Expedia guest review
"The hotel felt dirty"
I was disappointed from the beginning. When I checked in the front desk staff told us that our two bed room was given to someone else and the only room left had one bed. Some of us had to sleep on the floor because they did not even provide us with a rollaway bed. To make matters worst we were not given a discount so we had to pay the same price as […] if we got two beds. You cannot trust a hotel that gives away your room when you had previously booked it. Read moreGenuine Hotels.com guest review
The room was a little small for a family of four but not a bad value. The breakfast next door was nice. When my husband asked directions to a place one of workers actually just drove him there which was very nice. Close to airport.Genuine Expedia guest review
I booked here because it was close to O'Hare, had free parking for my rental car, and offered a continental breakfast. Knowing it was a Best Western I expected a comfotable and affordable stay. The hotel is really old, out of date and really more like a motel. My room had a overly loud and broken air conditioner, an odd smell like old cigarettes, and […] I found bugs. We rode the very old, small and slow moving elevator once and then opted to carry bags and take the stairs. Had it not been very late at night, I would have left even though I prepaid the booking on Expedia. We wanted to leave as quickly as possible and ate breakfast at the airport the next morning. Stay elsewhere. Read moreGenuine Expedia guest review
We were on the ground floor and there was a big wet spot on the carpet. The whole room smelled really moldy. Low ceilings make it claustrophobic and there was a cart full of dirty dishes in the hall all night. Receptionist was very friendly though and it does have a free shuttle to O'Hare.Genuine Expedia guest review
"The WORST hotel stay!"
We could stay for two nights. Called ahead of time and made sure everything was in order and when I got there they told me completely different things. Never could get straight answers out of any of the employees. Checked in and room was not even clean from the guest before!! And had the worst second room with an awful loud air conditioner and the customer […] service was absoutley the worst I've ever experienced. I've been in customer service for six years and have never argued with the customer because the customer is always right! They argued with me about everything, every time i need something it was a hassle. Not only was the room cleanliness terrible, but the employees didn't know anything and were not professional at all. It was a huge dissapointement and will never be back to this hotel and would not recommend it at all!!!! Best Western, you need to work on customer service training. Very dissapoint and have never been more disrespected in my entire life! Read moreGenuine Hotels.com guest review
Stuffy, dank feel to the place. My bare feet sort of stuck to the bathroom floor.Genuine Expedia guest review
"Pay the extra $20 and stay somewhere else"
We tried to save some money and booked this place. First, the pictures were totally misleading. They show updated, bright and clean spaces. In reality, the place is rundown, dark and musty. I'm not sure where the facilities photographed were located. We had to call maintenance twice to open our door as it kept getting stuck, and our cooling unit kept […] shutting off. The only positive thing I can share is there is free parking and wifi and a short drive to Rosemont attractions. Would not stay again. Read moreGenuine Expedia guest review
"Convenient to O'Hare"
This hotel is OLD but it served its purpose. The room service food is very good. The room was quiet for being right by the air port. Misleading about breakfast: you expect a continental breakfast to be in or near the lobby. Not here. It's at the end of the block, down on the corner. Not enough time because we didn't know the location.Genuine Hotels.com guest review
"Free shuttle, comfy bed"
The hotel is very basic but it felt safe, the bed was comfortable, the room had black out curtains. Having a hotel shuttle provided from the airport was key for us but I was surprised how old and run down this Best Western was overall. Also, we slept through the free continental breakfast which is only available 6:30am-9am because we arrived at the […] hotel off our flight after 2am. Read moreGenuine Expedia guest review
"Actually surpassed our expectations"
After a long wedding and Honeymoon in Europe, I booked this hotel for a one night layover in Chicago on our way home. I didn't expect much, was just looking for something reputable with an airport shuttle and cost effective. We were pleasantly surprised by Best Western O'Hare! The Shuttle was on time picking us up from the terminal, check-in was smooth, […] and the room was surprisingly spacious and well appointed for a value priced hotel. The King bed was incredibly comfortable and the room quiet. The complimentary continental breakfast even included scrambled eggs and pancakes. If you're looking for a nice, clean, convenient hotel, Best Western O'Hare is a phenemonal value! Read moreGenuine Hotels.com guest review
I stayed at the Best Western in order to attend a conference at the Donald E Stephens/Rosemont CC.Genuine Expedia guest review
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