All hotels in Orlando, Florida, United States of America
1 room, 2 adults
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5618 Vineland Rd, Orlando, FL, 32819, United States of America, ‏‎866-925-8648
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4.2 / 5Excellent

Score breakdown (from 711 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.2
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    4.4
2.0 / 5Fair
"Decent hotel close to Universal Theme Park"
The elevator was broken upon arrival and all luggage had to be carried up stairs. The breakfast was ok. Mostly, the hotel shuttle driver was extremely rude. He spoke English but very difficult to understand. When repeating questions, he became very irritated and spoke to our family as if we were children. Two older couples wanted to validate drop off locations. They planned their vacation to Disney. Somehow, they missed the information on the web site the shuttle did not go to Disney. When they talked with the driver, he simply said, "No Disney" then turned around and directed passengers into the van. He did not try to suggest another mode of transportation, refer them to concierge (he was very friendly) or anything. The four passengers stood there in disbelief and seemed confused what to do next to get there. I won't ever return to this facility.
Genuine Expedia guest review
Other trip Apr 9, 2015
A Traveler
US
4.0 / 5Excellent
"Decent place for sleeping in between Theme Parks"
Great room but in a weird neighborhood. Within a mile walk to Universal (Which saves on parking fees if you choose). The hotel was bright, typical Orlando area hotel with a lobby that turns into a dining area and a over-priced "discount" ticket booth at front (prices were higher than Florida resident rate). Room was clean (a tiny bug managed to make it's way in, but it wasn't a roach so we didn't complain as it IS Florida) and beds were comfortable. The pool was almost laughably small for a hotel of this size, and it was not heated, so even on a warm day it was too cold at night to really get any of use out of. Still, we were there for theme parks, not to get any "resort" style accommodation, so we didn't expect any.
Genuine Hotels.com guest review
1 night family trip Apr 2, 2015
A Traveler
US
4.0 / 5Excellent
"Geninuely surprised"
the hotel is in the perfect spot, our room was clean, the breakfast had variety, and utilizing the transportation to Universal was great. Although the parking situation is a bit as the parking lot is used for those going to the restuarants, Ale House, Golden Corral, Chinese, and Japanese Steakhouse
Genuine Hotels.com guest review
2 night family trip Apr 3, 2015
Bernice
US
5.0 / 5Outstanding
"Universal stay"
Great location for Universal at great rate.
Genuine Hotels.com guest review
1 night romance trip Mar 31, 2015
Robert
US
4.0 / 5Excellent
"great hotel at a great price!"
Needs better parking, but great overall!
Genuine Hotels.com guest review
1 night trip with friends Apr 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel! Great location!!!"
Second stay here for my family. Great location near Universal Studios, will be back!
Genuine Hotels.com guest review
3 night family trip Mar 28, 2015
Lorien
US
3.0 / 5Good
"Just ok."
The bathroom was moldy and door hinges were rusted. Needs to fix. Mold on the floor behind bathroom door. Water from shower hits the door and leaks behind door in corner. It puddles there. It looks like they've tried to remedy it but it's not working.
Genuine Hotels.com guest review
1 night business trip Mar 23, 2015
Valerie
US
3.0 / 5Good
"Not as expected."
The hotel was supposed to be a Best Western Plus Universal Inn. I am not normally a Best Western fan but I found the plus to usually mean the hotel is a bit above the standard. I was disappointed. Other than updating the décor the hotel was not much better than any ordinary Best Western. The hotel boasts of a full breakfast. The choices were very limited and there was a staff member standing at the door glaring at people. I'm not sure what she was watching for? Maybe someone was going to take an extra biscuit. And - this made me laugh - the breakfast officially didn't start until 7 a.m. The food was in the chafers but they refused to put out the tongs until 7 on the dot. We were in the breakfast room along with another family with small children just trying to get done and out.
Genuine Hotels.com guest review
1 night family trip Mar 8, 2015
A Traveler
US
4.0 / 5Excellent
"Great location for a visit to Universal"
I just stayed here overnight as the following day I was taking my daughter and her friend to Universal Studios. This hotel is in an excellent location as it is very close by car to Universal. The hotel provides a shuttle service but we didnt use it. The hotel was very clean and my only complaint was that there was not enough seating in the breakfast area. It seemed like a lot of people went for breakfast at the same time, I'm presuming to be ready to leave on the shuttle to Universal. The breakfast was good, hot and cold options, just very busy.
Genuine Hotels.com guest review
1 night trip with friends Mar 10, 2015
Simone
US
5.0 / 5Outstanding
"Great Hotel for the price!!!"
The room was nice and clean for whenever we came back to our room during our 2 day stay. Hotel was perfect distance from the parks. Definitely would stay again.
Genuine Hotels.com guest review
2 night trip with friends Mar 6, 2015
Stephanie
US
5.0 / 5Outstanding
"Absolutely great. Nothing to complain about."
Our time there was perfect. The room had everything you would need to be comfortable. It was nice and clean and the beds were awesome. Breakfast was very good and the staff was very helpful.
Genuine Expedia guest review
Other trip Mar 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Wonderful, it was very close to Universal Studio's"
Our experience was near perfect. The staff were very friendly, and did everything to make sure we were happy.
Genuine Expedia guest review
Other trip Mar 4, 2015
Kara
US
5.0 / 5Outstanding
"My stay at Best Western Universal"
This was the perfect hotel for our vacation We planned to go to Universal Studios and picked this hotel because it was close, and it was. We walked to Universal, our room was beautiful, the breakfast was wonderful, saved at least $30 a morning because of it, the staff was extremely friendly and helpful, and the price was right. What more can you ask.
Genuine Expedia guest review
Other trip Mar 3, 2015
Sissy
US
4.0 / 5Excellent
"Good price and location."
Nice smaller hotel with only three floors. Plenty of parking area close to the lobby doors.
Genuine Expedia guest review
Other trip Mar 2, 2015
Greg
US
5.0 / 5Outstanding
"Outstanding location!"
Excellent location! Walking path to universal was excellent and convenient. Felt very safe. Good continental breakfast. Clean and new hotel. Pool was not heated. Great customer service. Good restaurants and stores right across the parking lot.
Genuine Hotels.com guest review
2 night family trip Feb 22, 2015
Sonja
US
4.0 / 5Excellent
"couples weekend"
A 2 night stay with 1 day at Universal Studios. Breakfasts at hotel and Kobe steakhouse were great. A little far to walk to Universa.
Genuine Hotels.com guest review
2 night romance trip Feb 20, 2015
Sharon
US
5.0 / 5Outstanding
"Great hotel"
It was great. Staff was friendly. Great location.
Genuine Expedia guest review
Other trip Feb 10, 2015
Joe
US
4.0 / 5Excellent
"Nice stay for Universal Studios trip"
We came to Orlando to go to Universal and we had a nice stay overall. The room and bathroom were clean and the beds were comfortable, however the bathroom could use some updating, like new shower fixtures. There was a shuttle service to take guests back and forth to Universal and it worked for us fairly well. The downside to the shuttle is that it is not all day, it has two dropoffs in the morning and two pick ups in the evening, and it sometimes fills up quickly so the driver has to make two trips to the parks. But it does save you the hassle of parking at Universal, which can be confusing if you've never been there before, and you don't have to pay the $17 parking fee. Overall, this hotel worked out well for us.
Genuine Hotels.com guest review
4 night family trip Feb 1, 2015
Emma
US
4.0 / 5Excellent
"Excellent location, near to Universal Theme Parks!"
Excellent location, near to Universal Theme Parks (20 minutes walking and save money parking at the park), breakfast included by hotel, variety of options for lunch and dinner just at front the hotel, outlets and shopping centers.
Genuine Expedia guest review
Other trip Feb 4, 2015
IF004
US
4.0 / 5Excellent
"Nice hotel close to Universal Studios"
Staying at this hotel was a good experience and good price! The hotel staff was nice, and the included breakfast was good! Took the shuttle to Universal, and the times it was available were perfect!
Genuine Expedia guest review
Other trip Feb 2, 2015
Cara
US
4.0 / 5Excellent
"Convenient"
Hotel clean, nice breakfast. Rooms were clean and tidy. I would stay again.
Genuine Hotels.com guest review
3 night business trip Jan 26, 2015
Cary
US
4.0 / 5Excellent
"Good Hotel for the price"
Over all, this is a great hotel for the price. Location is very close to Universal Studios.
Genuine Hotels.com guest review
2 night family trip Jan 26, 2015
A Traveler
US
5.0 / 5Outstanding
"good"
I would stay here again
Genuine Hotels.com guest review
3 night family trip Jan 21, 2015
donald
US
5.0 / 5Outstanding
"Universal"
Very nice. Great value
Genuine Hotels.com guest review
1 night family trip Jan 15, 2015
Joseph
US
5.0 / 5Outstanding
"Welcoming atmosphere"
Clean and comfortable room. Friendly, accomodating staff service. Complimentary breakfast was delicious. Would stay there again.
Genuine Hotels.com guest review
1 night family trip Jan 17, 2015
Randall
US
5.0 / 5Outstanding
"nice hotel staff"
Really nice hotel staff, very help, friendly, informative, really went above and beyond. Would definitely stay here, really close almost walking distance to Universal
Genuine Expedia guest review
Other trip Jan 18, 2015
TR
US
5.0 / 5Outstanding
Clean, very comfortable beds, free wi-fi, free parking plus the free shuttle to Universal takes 5-7 minutes and saves $17/day, and the free hot breakfast was better than typical hotel free breakfasts. Scrambled eggs seemed to be from a liquid mix, not powdered like so many places use and the pork sausages and biscuits and gravy were surprisingly good. A microwave and a larger than usual refrigerator were nice surprises that Expedia didn't list. A laundry room on the floor wasn't needed, but great to have if needed. For the price, comfort, and convenience worked out great and got an extra hour or more of sleep with the free shuttle and free breakfast.
Genuine Expedia guest review
Other trip Jan 14, 2015
A Traveler
US
4.0 / 5Excellent
"Just Ok"
Stay just one night since I spent the whole day at Universal. This is an old hotel but renewed in some areas. Areas for improvement are: Pillows and Plumbing (they renewed almost everything but the shower and faucets). Found glass on the bathroom floor.
Genuine Hotels.com guest review
1 night family trip Jan 10, 2015
Rafael
US
4.0 / 5Excellent
"weekend trip"
We got to the hotel after a long day at the parks. Check in was very quick. The room was fine, i really liked that there was a microwave and fridge. Breakfast was good, there was a variety of hot and cold foods. Overall, it was a good experience.
Genuine Hotels.com guest review
1 night family trip Jan 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Universal studios"
We were very pleased with the location of Best Western. The shuttle worked out perfectly! The breakfast layout was perfect! Our room was clean and well maintained. Would definitely stay there in the future.
Genuine Expedia guest review
Other trip Jan 12, 2015
A Traveler
US
4.0 / 5Excellent
"Clean comfortable hotel - short walk to Universal"
I attended a nearby conference and found a valuable savings on my room by staying at the Best Western. The staff were kind, courteous, and helpful. The room, while not plush, was clean, comfortable, and well maintained. A hot complimentary breakfast was available in a clean and well supplied cafe setting. There are many nearby good places to eat, and the hotel was just a short walk from the entrance to Universal Studios. Public transportation was readily available to any of the local attractions and shopping. I would recommend this Best Western without reservation.
Genuine Expedia guest review
Other trip Jan 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Good Value"
The room was clean and comfortable. The front desk person was helpful. Breakfast was okay, but the area was very clean. The free shuttle to Universal Studios was nice.
Genuine Hotels.com guest review
1 night family trip Jan 4, 2015
Katrina
US
2.0 / 5Fair
"I like there but not front desk lady"
I like this hotel! Over all I would like to give the hotel 4, but I guess NOT! I don't want to go more details but who has a very bad attitude at the front desk on the 3rd of Jan- black hair morning shift. she seems like she doesn't want to work there. Extremely bad behavior. She needs to go back to the hotel tranning class. Other front desk ladies are very nice and kind incl a breakfast Lady. I would like to stay there again but not she is at the front desk.
Genuine Hotels.com guest review
1 night romance trip Jan 2, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to everything around Universal"
Outstanding experience and overnight stay. Easy and quick check-in and check-out process. Complimentary breakfast was nice and dinning area always clean, cleaned and item were replaced expeditiously.
Genuine Expedia guest review
Other trip Jan 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Great staff"
We had trouble finding a parking place on Saturday night due to the strip mall in front of the Hotel, but the night clerk moved her personal car so we could park. She also went out of her way the next night to find a tea bag for my wife. She was very friendly and helpful.
Genuine Hotels.com guest review
2 night family trip Dec 6, 2014
Fred
US
5.0 / 5Outstanding
"This is a great hotel."
Even though we only stayed for one night; we were extremely impressed with this hotel. It was conveniently located to Universal Studios, restaurants, Walgreens, etc. The room itself was comfy and inviting. Breakfast was quite good with lots to choose from. We will definitely come back again.
Genuine Hotels.com guest review
1 night family trip Dec 10, 2014
Vilma
US
5.0 / 5Outstanding
"good"
overall the hotel is good. friendly front desk agents. room comfortable and clean
Genuine Hotels.com guest review
1 night trip with friends Nov 30, 2014
Xuan
US
4.0 / 5Excellent
"Really nice hotel, clean and near to the Universal"
We will come back in our next vacations. Great. All the places we needed was near, food, shops, parks.
Genuine Expedia guest review
Other trip Dec 7, 2014
A Traveler
US
4.0 / 5Excellent
"A good place to stay near Universal"
Room was clean and modern. Breakfast was decent for continental. Easy to find, many restaurants within walking distance. Drug store nearby was handy as well. Shuttle to Universal was appreciated and only took a couple of minutes to get there. We ended up taking a cab back because the shuttle wouldn't have arrived for another 2 hours... probably the only downside to that arrangement.
Genuine Hotels.com guest review
2 night family trip Nov 22, 2014
A Traveler
US
3.0 / 5Good
"Not impressed"
We had to be switched because the tv did not work, the shuttle service was unreliable
Genuine Hotels.com guest review
2 night romance trip Nov 20, 2014
Betty
US
5.0 / 5Outstanding
"Great location and nice room"
Shuttle service was great. Universal, Sea World, Wet n' Wild and Aquatica. Shuttle always came on time. Breakfast was great as well.
Genuine Expedia guest review
Other trip Nov 22, 2014
Elie
US
5.0 / 5Outstanding
"AWESOME!!!!"
Hotel is close to everything you need! Walking distance to stores and restaurants. You can even walk to Universal or take the shuttles. Hotel is very CLEAN and staff is WONDERFUL!!!!!
Genuine Expedia guest review
Other trip Nov 20, 2014
Robin
US
4.0 / 5Excellent
"So close to Universal!"
Room was very nice and it had a lovely bathroom. The hot breakfast was more than ample--a big variety of food. Our one complaint was that the TV sound cut in and out; they offered to move us and we should have done that but felt we had already put our things into the room and used soap and hand towels, etc. In retrospect, we SHOULD have taken their offer to move us. They did take an amount off our room price, which was very nice of them. Would stay there again in a heartbeat.
Genuine Expedia guest review
Other trip Nov 18, 2014
Carol
US
3.0 / 5Good
"Laundry a no go"
Was a little disappointed in the front desk. I needed to wash a few things for the kids & there was no laundry soap available for purchase. Front desk attendant told me "sorry we're all out but you can walk to walgreens and buy it". Umm why could'nt the hotel do that?
Genuine Hotels.com guest review
1 night family trip Nov 9, 2014
Shannon
US
5.0 / 5Outstanding
"Great place to stay"
Clean hotel in a great location, friendly staff and the continental breakfast was a huge buffet! Loved it!!!
Genuine Hotels.com guest review
1 night romance trip Oct 31, 2014
melissa
US
1.0 / 5Poor
"Not a good place"
Stay was horrible. AC did not work in the room. Morning front desk lady was rude. Breakfast was horrible.
Genuine Hotels.com guest review
1 night family trip Oct 23, 2014
A Traveler
US
3.0 / 5Good
"Close to Universal Studios."
Said there was a free shuttle to and from Universal Studios, which we thought meant all day. It does not. Only once in the a.m. and once p.m. Also, our tv in our room actually didn't work. It didn't bother us enough to complain to the from desk, but still...
Genuine Expedia guest review
Other trip Oct 22, 2014
Kayla
US
4.0 / 5Excellent
"Stayed for Universal Halloween Horror Night."
Went for Halloween Horror Night and it was a very nice, clean and friendly staff that took care and provided a smooth check in and out. Would stay there again.
Genuine Hotels.com guest review
1 night trip with friends Oct 12, 2014
A Traveler
US
4.0 / 5Excellent
"Nice motel"
It was a nice motel and served a good breakfast. The pool left a bit to be desired but, if I were to ever go back to Universal Studios (And that's a big if), I would probable stay there again.
Genuine Expedia guest review
Other trip Oct 19, 2014
Jean
US
4.0 / 5Excellent
"Very Satisfactory"
We found the room very clean and comfortable. The breakfast far surpassed our expectations. We would stay here again. Great value for the price.
Genuine Expedia guest review
Other trip Oct 13, 2014
Kathy
US
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