All hotels in Orlando, Florida, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here5618 Vineland Rd, Orlando, FL, 32819, United States of America, ‏‎866-925-8648
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.2 / 5Excellent

Score breakdown (from 659 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.2
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    4.4
3.0 / 5Good
"Laundry a no go"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Was a little disappointed in the front desk. I needed to wash a few things for the kids & there was no laundry soap available for purchase. Front desk attendant told me "sorry we're all out but you can walk to walgreens and buy it". Umm why could'nt the hotel do that?
Genuine Hotels.com guest review
1 night family trip Nov 9, 2014
Shannon
US
5.0 / 5Outstanding
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Clean hotel in a great location, friendly staff and the continental breakfast was a huge buffet! Loved it!!!
Genuine Hotels.com guest review
1 night romance trip Oct 31, 2014
melissa
US
1.0 / 5Poor
"Not a good place"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Stay was horrible. AC did not work in the room. Morning front desk lady was rude. Breakfast was horrible.
Genuine Hotels.com guest review
1 night family trip Oct 23, 2014
A Traveler
US
3.0 / 5Good
"Close to Universal Studios."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Said there was a free shuttle to and from Universal Studios, which we thought meant all day. It does not. Only once in the a.m. and once p.m. Also, our tv in our room actually didn't work. It didn't bother us enough to complain to the from desk, but still...
Genuine Expedia guest review
Other trip Oct 22, 2014
Kayla
US
4.0 / 5Excellent
"Stayed for Universal Halloween Horror Night."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Went for Halloween Horror Night and it was a very nice, clean and friendly staff that took care and provided a smooth check in and out. Would stay there again.
Genuine Hotels.com guest review
1 night trip with friends Oct 12, 2014
A Traveler
US
4.0 / 5Excellent
"Nice motel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
It was a nice motel and served a good breakfast. The pool left a bit to be desired but, if I were to ever go back to Universal Studios (And that's a big if), I would probable stay there again.
Genuine Expedia guest review
Other trip Oct 19, 2014
Jean
US
4.0 / 5Excellent
"Very Satisfactory"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We found the room very clean and comfortable. The breakfast far surpassed our expectations. We would stay here again. Great value for the price.
Genuine Expedia guest review
Other trip Oct 13, 2014
Kathy
US
4.0 / 5Excellent
"Best Wester best except the AC unit."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
All good except AC unit which was noisy. It was a window type floor unity but kept us awake. We had to shut down the unit because compressor was like living near an airport.
Genuine Hotels.com guest review
2 night romance trip Oct 5, 2014
Kevin
US
3.0 / 5Good
"Very close to universal"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Hotel was nice and quaint. Bathrooms need some updating but overall it was not bad. Daily breakfast was great and the staff were friendly. No issues or complaints with my stay. It says you can walk to universal but that's a long walk. Just drive and park and you'll be better off.
Genuine Hotels.com guest review
3 night family trip Sep 25, 2014
Vanessa
US
3.0 / 5Good
"vaca"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
the front desk lady was not friendly at all
Genuine Hotels.com guest review
2 night family trip Sep 28, 2014
Lauren
US
4.0 / 5Excellent
"cheap clean hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
we stayed in the hotel for 6 days and we were 2 adults and 1 child in a double queen size room. hotel was renovated recently so it looked nice and clean. room was a little small, especially the bathroom. room had a nice table. included breakfast was a little bit limited though. neighbourhood was not the best, of all the restaurants in the vicinity (taco bell, wendy's, denny's, burger king and ihop) we visited the first 3 and they looked dated and food was not the best.
Genuine Expedia guest review
Other trip Oct 2, 2014
edward
US
3.0 / 5Good
"Try another hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The from was clean enough but as soon as you opened the door you were hit in the face with a overwhelming smell of mold. The shower curtain was covered in soap scum and the hotel staff started knocking on my door to clean my room before checkout time- try another hotel if you can
Genuine Expedia guest review
Other trip Sep 29, 2014
A Traveler
US
4.0 / 5Excellent
"Great stay for the price"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed for 4 nights. The overall stay was ok, the breakfast lacked variety, the pool was very small. The shuttle picking up from Universal and SeaWorld was always late for 15-20 mins- not very pleasant to wait extra time on the parking lot under the scorching sun.
Genuine Expedia guest review
Other trip Sep 28, 2014
A Traveler
US
4.0 / 5Excellent
"Location, location, location..."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great for budget conscious travelers. We were able to walk to Universal Studios and the free breakfast was a plus. It is an older hotel and you can tell (the in house laundry was broken, mold in shower), but for the price and location, there isn't a better place to stay and visit the theme parks.
Genuine Hotels.com guest review
1 night family trip Aug 7, 2014
A Traveler
US
5.0 / 5Outstanding
"great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We were looking for a hotel that was close to Universal so we wouldn't have to rent a vehicle for our family of 7 and this was perfect! it is a 20 min walk by the time you make it to the Universal gate but if you are used to walking (which you do in the park all day long) then this will be no problem. The hotel does have a shuttle that leaves at 8 and 10 am then returns at 6 and 8:20 pm so you can also use that service but we only used it once. The breakfast is great and always hot and fresh and plenty of everything. You can also take the local Lynx buses for $2 a trip to the local mall, which we did one day but it took an hour to get there because of all the stops - not a problem if you're able to take the time but if you are not up for adventure, don't do it. There is a Walgreens, Starbucks, and a great restaurant called the Alehouse right in front of the hotel which was so convenient. we would def stay here again.
Genuine Expedia guest review
Other trip Sep 26, 2014
kim
US
5.0 / 5Outstanding
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was my first time staying at this hotel and everything was great. Close to all Orlando attractions and restaurants within walking distance. Hotel was nice and clean and you can't go wrong with the free continental breakfast each morning. Overall a great value and a great trip.
Genuine Hotels.com guest review
2 night trip with friends Sep 19, 2014
Michelle
US
5.0 / 5Outstanding
"Close to Universal Studios"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a nice hotel for the price we paid. The breakfast was good too. The room was clean. The bathroom room is a bit old but compared to a lot of cheap hotels it is still really good. The best might be its location to Universal, which is down the street.
Genuine Hotels.com guest review
1 night trip Sep 2, 2014
A Traveler
US
5.0 / 5Outstanding
"A great 3 star hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I am giving the hotel a 5 star rating at being a 3 star hotel. It is not a glamorous 5 star hotel so I will not downgrade it for not being 1st class - it's not trying to be. It is just a clean, well maintained hotel with a free hot breakfast and within walking distance to Universal Studios. There is also a ale house very close with inexpensive good food and drinks. Recommended as a good, clean place to sleep while going to Universal.
Genuine Hotels.com guest review
2 night business trip Aug 29, 2014
Paul
US
4.0 / 5Excellent
"Near Universal Studio"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very satisfied with our 4 days stay with my son,niece and nephew. Complimentary breakfast is awesome! A lot of variety to choice from .everyday housekeeping and shuttle bus is provided to Universal Studio. Requested room was granted and enjoyed high speed Wifi.
Genuine Expedia guest review
Other trip Aug 31, 2014
imelda
US
4.0 / 5Excellent
"Very close to Universal"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very convenient to the Universal & Islands of Adventure which is just what we were looking for. Close enough to walk, drive & use the hotels shuttle service. Will book there again next trip to these parks.
Genuine Hotels.com guest review
1 night trip Aug 23, 2014
Charlene F.
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great and just what we needed for the price. Not fancy, but clean and a great breakfast. Shuttle service was great, but didn't want to wait for the evening one. Got a taxi home from universal and it was only $7 with the tip. Great restaurants nearby, too.
Genuine Hotels.com guest review
2 night family trip Aug 16, 2014
Melissa
US
4.0 / 5Excellent
"Great location near entrance to Universal Resorts."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Property is located within walking distance of Universal Resorts entrance. Property rooms are very comfortable and cleanliness is excellent. Only area not mainted properly is the pool, the tiles are dirty. Breakfast is disappointing, limited options, no fresh fruit and poor quality. Staff are friendly and helpful.
Genuine Expedia guest review
Other trip Aug 18, 2014
Kevin
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had no complaints to the overall condition of the hotel. The prices was great. It was easily located near all of the theme parks. The breakfast was great as well. When I come back to Orlando this hotel is one I'd visit again.
Genuine Hotels.com guest review
2 night trip Aug 12, 2014
A Traveler
US
4.0 / 5Excellent
"Great Value and Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This hotel was in a great location, and was a fair value for the money. Rooms were clean, Staff was courteous, and free breakfast was very good! Several nice restaurants very close, and Milleniem mall is only a 5 minute drive (large quantity of restaurants). I wouldn't hesitate to stay here again!
Genuine Hotels.com guest review
3 night trip Aug 6, 2014
Dave
US
5.0 / 5Outstanding
"extremely recommended"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
awesome!!!
Genuine Hotels.com guest review
1 night family trip Jul 29, 2014
V Perez
US
5.0 / 5Outstanding
"Great location Have complementary shuttel to Univ"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good restaurants at waking distance. Universal parks at 10 min waking distance if you lost the shuttle
Genuine Expedia guest review
Other trip Jul 28, 2014
A Traveler
US
4.0 / 5Excellent
"Smart Stay for Universal"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
OK, if you are the person who knows you'll be in the park all day and doesn't need a five star room to sit vacant, this is your place. We were in town to visit Universal Studios and it worked perfectly. A complete hot breakfast started our morning. It was then an easy 15 minute walk to the park entrance. This 15 minutes walking saved $20 a day in parking. You cross one major street but have ample time on the crosswalk timer to get kids across. The rest is sidewalk. FYI, if you want to take the car back in the evening, it is $5 to park at Universal after 6 PM but the walk from the parking deck honestly isn't a whole lot shorter than the walk from Best Western. If you aren't overly picky and want a great value, this is your place. If you want posh room, etc. than look for more expensive options nearby.
Genuine Hotels.com guest review
4 night family trip Jul 20, 2014
chronirs333
US
4.0 / 5Excellent
"Close to Universal Studios"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
At first we were unsure when entering the hotel it was late in the evening and there were some people smoking near the entrance. This would be my only complaint. The evening check in attendant was very helpful and gave us a choice of rooms. Our room was very clean and all the furniture and bedding were updated and appeared to be new. The beds were very comfortable and had 4 pillows on each bed. The rooms have a nice size fridge and microwave. The bathroom was average size and clean with a marble vanity. The carpets were clean and well maintained. There was no smell in our room. The air conditioner worked very well. The hotel was quiet in the evenings making it easy to get a good nights rest. The breakfast options were terrific. We were very impressed with the variety of options and cleanliness of the breakfast area. There were eggs, sausage, pancakes, make your own waffles, muffins, danishes, bananas, apples, bagels, toast, coffee, apple,orange and cranberry juice. The second morning there was biscuits and gravy as an option as well. We walked to Universal studios both days on our visit. It was a 15 minute walk and plenty of others walking from nearby hotels, even when parks closed there were plenty of people walking. The front desk gave us directions so that we stayed on sidewalks for safety. There is a shuttle but it did not meet our needs. The evening shuttle returned a little to early for us. There are two morning shuttles 8:00am and 10am.
Genuine Expedia guest review
Other trip Jul 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel for price. Didn't spend a lot of time"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Good place to sleep. Didn't spend much time on site. Walked to universal which was nice call it a preworkout before hitting park
Genuine Expedia guest review
Other trip Jul 23, 2014
mary
US
4.0 / 5Excellent
"Nice hotel close to Universal"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel was clean, hotel staff helpful and pleasant. The complimentary breakfast was excellent, so much food to choose from. Definitely recommend staying at this hotel.
Genuine Expedia guest review
Other trip Jul 15, 2014
Terry
US
5.0 / 5Outstanding
"Clean and convenient"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
i liked it because it had a microwave, fridge, iron, blow drier, enough toiletries. Warm and clean blankets and towels. Swimming pool was clean. Breakfast was delicious. Many convenient stores and restaurants nearby, including the best: UNIVERSAL STUDIOS!! just 3 minutes away from it.
Genuine Expedia guest review
Other trip Jul 14, 2014
Alma
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was really good. The only real complaint is that so many hotel's curtains never block out any of the sun in the morning. The same was true here curtains way too short and do not cover the windows completely. When the sun comes up it wakes you up.
Genuine Hotels.com guest review
1 night family trip Jun 27, 2014
A Traveler
US
4.0 / 5Excellent
"Pool Gross"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel staff was extremely nice and rooms clean however the swimming pool was gross. Dirt ring around the tile and full of bugs, even the skimmer was filled with who knows what.....
Genuine Hotels.com guest review
2 night family trip Jun 23, 2014
A Traveler
US
5.0 / 5Outstanding
"AWESOME VALUE FOR THE MONEY"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We were very impressed with our stay of 10 days. Breakfast was way beyond what was expected (hot and cold items, so much variety). Shuttle service (driver-M-) was totally awesome, he went out of his way to make his passengers informed. Room clean and comfortable, all staff friendly and helpful, park ticket sales available in lobby convenient. The only drawback that we could say is if you don't have a car, not a big choice of restaurants around for dinner. Had a wonderful stay and would definitely stay there again.
Genuine Hotels.com guest review
10 night family trip Jun 10, 2014
Dunlap Family Vacation
US
5.0 / 5Outstanding
"Great location for universal parks!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Good stay, room was neat and beds were comfy. Breakfast was great! Enjoyed all the choices! Also took advantage of the complimentary shuttle to and from the universal parks both days! If you want to save some money and stay some where close to the parks I would recommend this place! Staff was friendly too!!
Genuine Hotels.com guest review
3 night family trip Jun 12, 2014
Happy Customer!
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice place to stay for the price, great location, nice amenities, great customer service, variety of breakfast food, internet access and business center. All this for a great price.
Genuine Expedia guest review
Other trip Jun 19, 2014
Connie
US
4.0 / 5Excellent
"5 minutes from Universal"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The location of the hotel is great. Everything was clean and the staff were very nice. The frig in our room was unplugged by mistake and filled with water when we got there but they sent someone right away to fix it. I would have liked more frequent shuttles to the Park. There were only 2 and their earliest pick up time was 6PM which made for a really long day, (for me anyway, I'm a grandmother). The continental breakfast was very good. We all ate well.
Genuine Expedia guest review
Other trip Jun 18, 2014
Leota
US
5.0 / 5Outstanding
"convienient"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I really like the hotel. I would stay there again
Genuine Hotels.com guest review
1 night romance trip Jun 9, 2014
A Traveler
US
4.0 / 5Excellent
"Close to Universal"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good overall stay with shuttle service to Universal. Good breakfast options. Room was clean except for dirty areas on the walls. Also tried watching an NBA game and it was the only channel dubbed in Spanish and front desk did not know how to change it back to English so that was frustrating especially since OKC lost.
Genuine Expedia guest review
Other trip Jun 8, 2014
Anna
US
3.0 / 5Good
"Florida Family Trip!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The room was okay. I wish they had more variety in their breakfast choices. More fruit would be nice. The pastries were quite dry and somewhat stale. Overall okay. The hotel lobby was very cold. Liked the pillows. Area was good for Universal parks. bad thing was that shuttle only served 2 times in the morning for Universal Parks and 2 times in the evening. Starbucks and CVS is right in the same parking lot and a few eateries. A great mexican restaurant across the street on Vineland.
Genuine Hotels.com guest review
4 night family trip May 31, 2014
A Traveler
US
4.0 / 5Excellent
"Universal Orlando Experience"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My experience on this trip was overall pleasing with the exception of arriving at 5:30 AM and finding out that Expedia did not book us for an early arrival and the hotel was fully booked. It was difficult for us to freshen up or even take a few hour sleep before going to Universal Park. The hotel could not check us in since they have to wait for the guest to check out and wait for the maid to clean the room. The man at the front desk was very nice and told us to enjoy their complimentary breakfast as soon as they have it set-up at 7:00 AM. The lady that took over the front desk was not very nice and very rude when I asked again if there is any chance that we can check in since I saw some guest leaving at 8 AM.
Genuine Expedia guest review
Other trip Jun 5, 2014
Tess
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
Wifi sucked
Genuine Hotels.com guest review
1 night trip Jun 2, 2014
A Traveler
US
4.0 / 5Excellent
"visiting universal Orlando theme park"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We were very happy with how quiet the hotel was even though there were many "spooky.com" convention people staying at this hotel and going to the convention at the Double Tree a block away. We always stay here when visiting Universal Orlando Theme Park as it is such easy access either driving, catching the shuttle, or walking. Great breakfast also!
Genuine Expedia guest review
Other trip Jun 3, 2014
Maria
US
3.0 / 5Good
"Ok but not great"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel room itself was ok. Front desk staff at both check in and check out was less than friendly. The breakfast was good however they have a tiny space that was packed each morning. They should definitely consider adding more seating.
Genuine Hotels.com guest review
2 night family trip May 24, 2014
Talitha
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice breakfast, have a pool where you can go after a day of shopping at premium outlet on international drive which is very close. Hotel near universal studio
Genuine Expedia guest review
Other trip May 23, 2014
A Traveler
US
4.0 / 5Excellent
"Comfy beds"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Had a great stay. Kind and hard working staff. Housekeeping did a great job.
Genuine Expedia guest review
Other trip May 22, 2014
Mary
US
2.0 / 5Fair
"service is lacking"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
I am pretty displeased with my stay here. My friend and I took a short trip to Orlando to visit Disney & Universal, and we can't afford a rental car so we were looking to book a hotel with shuttle service. The website is misleading; the shuttle DOES NOT go to Disney, only Universal & SeaWorld. When we tried to use the shuttle, it never showed up. Neither the concierge nor the manager did anything about the fact that we were relying on shuttle service that never came. On top of that, we asked the concierge to reserve a taxi for us to the airport for 5 am the next morning and the taxi never showed up either. The person working the front desk that morning had no idea how to get in touch with the taxi service to check what was happening and though he did manage to eventually get us a taxi, we almost missed our flight because of this. Every time I had to go to the front desk, the staff members acted like they couldn't be bothered. Only the man in charge of travel packages was extremely friendly and helpful, and seemed to be the only one who had any idea what was going on at any point (in fact, he was the one who told us how to get to Disney via public transit). In addition to these service issues, the AC in our room was leaking & the carpet was SOAKED. Also, the water in the fitness center ran out on the first day we were there and was never refilled, so the only time you could get water was at breakfast. Honestly, the complimentary breakfast was the only positive aspect.
Genuine Hotels.com guest review
5 night trip with friends May 14, 2014
A Traveler
US
4.0 / 5Excellent
"Nothing fancy, but very pleasant."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Not all the bells & whistles of a resort hotel, but good and clean. Extremely convenient to Universal Studios. The grounds were constantly being swept and everything was neat and tidy. The breakfast was the standard hotel fare but tasty. Could not get a wheelchair accessible room as the accessible rooms all had one king bed and we needed 2 beds. It was a little bit cramped for the wheelchair but we managed. The bathroom was not set up for accessibility, so it was an adventure to give my granddaughter a shower. A handheld shower would have been welcome and it was a good thing we brought her own shower seat. All in all, for the average traveler visiting Universal, it is a good choice.
Genuine Expedia guest review
Other trip May 4, 2014
Ruth
US
5.0 / 5Outstanding
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice stay! comfort beds. Good breakfast. Good service
Genuine Expedia guest review
Other trip Apr 28, 2014
Nikos
US
5.0 / 5Outstanding
"Great Hotel!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My daughter and I stayed here for our short trip to Disney World. The hotel was wonderful, the continental breakfast was one if the best continental breakfast ever, and the staff was great! Not as close to Disney as I thought, but was not a vary far drive (maybe took us 20min to get there). If you're wanting to visit Universal Studios, it's across the street. I would stay there again for sure if I'm in the area!
Genuine Hotels.com guest review
3 night family trip Apr 13, 2014
Sara W
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews