"Excellent stay, great hotel"
Great hotel, great breakfast for free, rooms clean, pleasant staff, about 5 minute ride from hotel to the subway which is a quick 15 minute trip into Boston, reasonable ratesGenuine Hotels.com guest review
No blackout curtains - big minus.Genuine Hotels.com guest review
"Perfect hotel for touring Boston!"
Initially we thought we had made a mistake, as it was in an industrial area and not much around it. But since our sole purpose was a convenient location to use the subway into Boston and to go to Cape Cod it turned out to be perfect! Great breakfast to get us started, clean rooms and fantastic staff (great job Meybel on the front desk!)...also a shuttle […] to the train station that was handy. Lesson learned, dont judge a book by its cover because this hotel turned out to be fantastic! Ps thanks to the Manager/Owner? For the directions back to Canada!! Read moreGenuine Hotels.com guest review
"As expected, nice and clean"
Hotel was clean and staff was friendly. Shuttle is offered but not during evening hours, which really would have been more helpful. Breakfast was good and room was clean. Hotel is right off the highway but not in walking distance of much.Genuine Hotels.com guest review
"Chosen erroneously for the shuttle service"
I chose this particular hotel because it advertises that is has complimentary shuttle service to "select local attractions." What they do not say is that the hours during which the service is provided is extremely limited (mid-morning to afternoon/early evening) and that the "local attractions" are the nearby mall, the airport express stop, and the […] local T station (Quincy Adams). I ended up renting a car and regretting my decision not to stay at a different hotel. The two key cards I was issued had to be brought to the front desk every day I stayed because neither would open the door without being reactivated. The staff, however, were very friendly and accommodating and my room was comfortable and clean. So I can't say I was completely dissatisfied with my stay, but I was misled in terms of the availability of a shuttle and inconvenienced by that and the need to head back to the front desk after reaching my door every night to find that neither key provided access to the room. Read moreGenuine Hotels.com guest review
The breakfast fare provided was impressive for the price of the hotel. The offerings included: scrambled and hard boiled eggs, sausage, pancakes, muffins, bagels, warm cinnamon buns, cereal, toast, juice, coffee, tea, and hot chocolate.Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree Dear Jessica, Thanks for taking the time to leave us this review. I'm glad you enjoyed the breakfast and we have also recently added a healthier breakfast options on top of all of the other offerings we had before. We are glad that you got off to a good start to the morning after your stay with us! If you ever find yourself traveling in the area, we hope to be your hotel of choice again. Thanks, Kunaal Guest Experience Champion
"Close to train station"
We were in town to go to a game at Fenway Park and this hotel was close to the train station to ride into town.Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree Dear Tracee, Thank you for taking the time to leave us this review. We are glad you made it into town easily and got to enjoy a sox game at Fenway. If your travel needs do find you back in this area, we hope to be your hotel of choice delivering to you a home away from home experience. Thanks, Kunaal Guest Experience Champion
We loved our stay at the Holiday Inn Express in Braintree, MA! Only thing we would add is a swimming pool! Thank you!Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree Dear Shari, Thank you for taking the time to leave us this feedback. It is customers like yours that give us the great pleasure in delivering unparalleled customer service. We apologize for not having the pool as you desired although do hope to be your hotel of choice again if you are traveling to the Braintree, MA area. Thanks!
"over all it was good place but not accesible to tr"
Customer service was very accomodating, pleasant and helpful. Room was clean and comfortable.Genuine Hotels.com guest review
"Good hotel for over night in Quincy"
Stayed here one night before a business meeting. Hotel shuttle picked me up at the Quincy Adams train station. Only one restaurant close by. Very nice staff and hotel well run. Good breakfast.Genuine Hotels.com guest review
"We shall stay again!"
We were so pleasantly surprised at the personal attention during check-in and when we opened the door to our room it was SPOTLESSLY clean. Wonderful in every way and we shall stay there the next time we have business in Boston - which is about 5-6x per year. The parking lot is well-lit and feels safe.Genuine Hotels.com guest review
We enjoyed it very much.Genuine Hotels.com guest review
"It was not to far from where my meeting was."
All over was fair to good. We arrived late out breakfast . Bit dog earred . Other Hexpress have been a bit newer fresher in feel and price a bit more costly then was expected. Pleasant enough for the one night stay.Genuine Expedia guest review
"Nice place to stay"
Nice room set up, bed was great and area was quiet!Genuine Hotels.com guest review
"Very Suitable for One Night Stay"
Decent, clean hotel. The fitness room was tiny. The staff was friendly but not particularly knowledgeable about the surrounding area.Genuine Hotels.com guest review
Visiting family for family event. so only slept, showered and had breakfast @ hotel.Genuine Expedia guest review
usually when you think of holiday in you think cheaper hotel than Marriott or Hyatt and not up to date. this holiday inn was very nice the lobby was completely updated the rooms were nicer than expected and the staff was very friendly. the continental breakfast was what was expected but overall it was a great start!Genuine Hotels.com guest review
"Great hotel, but out of the way"
Room was clean, comfortable, and cheap; service was outstanding. My only issue was that it was very out of the way. No restaurant in the hotel and only one small one within walking distance, located in a go-kart track. To get anywhere, you either need a car or access the MBTA station which was 2 miles away. Fortunately, they had a very convenient shuttle […] service between the hotel and MBTA station. Read moreGenuine Hotels.com guest review
Good breakfast, clean, reliable shuttle serviceGenuine Hotels.com guest review
"Very clean and comfortable."
We stayed here to take the train into Boston to see a Celtics game. I was under the impression we could walk to the train station, but that was not the case. We had to jump back on the highway (which was very close) and drive one more exit out. So was disappointed in that.Genuine Expedia guest review
Desk person doubles as person helping out with food in the morning but answered phone with food gloves and went back in the pantry with the same gloves to handle food.Genuine Hotels.com guest review
"Convenient to event"
Nicest staff ever, but no cots/rollaway beds available and door lock was not functioning correctly- (but was fixed)Genuine Expedia guest review
Great hotel. They were very accommodating, highly reccomend this to others.Genuine Expedia guest review
"Spring Outage-Fore River"
The staff at the hotel were very friendly. I found the hotel very quiet and breakfast starting at 6 AM was a plus due to my schedule.Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree Thank you for taking the time to leave us this review. We are pleased to see that you enjoyed your stay with us. It is our pleasure to provide the highest standards. We look forward to seeing you again and being your hotel of choice if your travel needs bring you back to the Braintree, MA area.
Stayed 2 days. Staff was very friendly and professional. Rooms were clean and comfortable. Convenient location. Nothing extraordinary about the stay, but a very good place for the price.Genuine Expedia guest review
"Bathroom Sink in Bedroom"
I do not recommend this property. The bathroom sink was in the bedroom area and was at kitchen counter height. The refrigerator was unplugged and there was no full length mirror in the room. This property is not thinking about the woman business traveler. The only positive was the bed was comfortable.Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree Dear Anne, I apologize for any inconvenience you may have faced during your stay. We do have rooms available with the sink within the bathroom area. If future needs bring you back to this area we would be happy to provide you with one of these rooms. Also I will personally talk to housekeeping regarding the fridge being unplugged. Thank you for your valued feedback.
"close to Landmark Center"
It was very clean and quietGenuine Hotels.com guest review
Directions need to be much more detailed. The front desk staff was extremely helpful. I was lost on the highway the person at the desk stayed on the phone with me continually asking where I was & making sure I was driving in the correct direction. with her help I arrived at the Hotel safely & very glad to have had such a calming voice to get me the […] re. Read moreGenuine Hotels.com guest review
Ok hotel in convenient location, just had very small room for 2 bedsGenuine Expedia guest review
We stayed for 2 nights. Loved the room and the accommodations. And breakfast choices were wonderful.Genuine Expedia guest review
It lived up to all we were expecting and hoping for. We needed an overnight accomodation that would put us within a short distance of the Boston T to avoid Boston traffic. It all worked as planned with the support of the staff. We will surely be happy to use the facility when the need arises again.Genuine Expedia guest review
"Would stay at this hotel again!"
I did not have any bad experience at this hotel and would stay here again. It is about 15 minutes away from Boston.Genuine Expedia guest review
I stay in a lot of hotels and this one happened to be close to my meeting.There was nothing bad about it, but offered nothing special either. I won't rush back to this particular one. I'm inclined to try something else in the are, as there are a number of other options.Genuine Hotels.com guest review
Quiet hotel and staff was friendly.Genuine Expedia guest review
"Great deal for the Boston area"
The hotel is very nice and very convenient. Close to the T, a mall, and highway.Genuine Hotels.com guest review
"Perfect, safe, clean and pleasing business stay!"
Close to Boston, good value and perfectly clean.Genuine Expedia guest review
WE ENJOYED THE POOL AND THE COMFORT OF OUR ROOM. WE HAD 3 ADULTS AND TWO CHILDREN AND THE ROOM WORKED FOR US . TWO ADULTS WENT TO THE RED SOX GAME AND THE COMMUTE BY T WAS EASY. WE ONLY STAYED ONE NIGHT BUT HAD A GREAT TIME.Genuine Expedia guest review
"Great price close to boston!!"
Very convenient location. Helped getting in and out of the city with ease!Genuine Expedia guest review
Decent for the price. The MBTA is a short drive from the hotel. The staff set the AC to 54 degrees, so our room was freezing. The cleaning crew did not speak English, so communicating with any of them was impossible. The front desk staff were very helpful and had extra blankets to our room within a few minutes. We enjoyed a nice breakfast the first […] morning at the hotel, but the second morning it was very crowded. There was no seating or hot food left. Read moreGenuine Hotels.com guest review
"Very clean and convenient to sights."
A very good value and we were impressed at how well kept and clean this facility is and how nice the desk folks are.Genuine Hotels.com guest review
"Horrible WiFi for a Biz hotel"
Next time I choose I will pay more attention to the WiFi reviews. Off the beaten track for food/sundries but they do provide a hotel shuttle to the nearby mall. I give it a 5 out of 10, just because of the WiFi.Genuine Hotels.com guest review
"BEWARE DO NOT STAY HERE"
from the moment i checked in till the time i checked out my experience was horrific...there is no such thing as customer service.. mean, rude arrogant staff and management...they do work and loud construction in the rooms next to you without any notice and then get rude with you and their response " you shouldnt be in your hotel room in the daytime […] anyway" do not waste your time or $$ stay at the hyatt or hampton inn much cleaner and excellent service Read moreGenuine Hotels.com guest review
The rooms were very clean and staff went out of thier way to be helpful and friendly.Genuine Expedia guest review
Good overall although it was a bit pricey for the type of hotelGenuine Hotels.com guest review
"Mediocre hotel served its purpose for one night"
The room door opened directly against the bath vanity (very awkward) and the bathroom itself was tiny with a toilet that wouldn't shut off (loud noises all night long). The A/C fan was also noisy but I was too tired to ask about changing rooms. I needed to print boarding passes and they have one PC in the locked business center. At 11:00 pm I had to […] wait until somebody used up their 15 minutes of computer access time so that I could print mine. The breakfast was not great but I was able to grab a banana and some coffee to go. If I find myself needing a reasonably priced hotel near Boston next time, I may look for something different. Due to local traffic on Rt 93, the time to get to Logan was longer than expected but that is not the hotel's fault. Read moreGenuine Hotels.com guest review
"A very Pleasant Place to Stay"
I enjoyed the quietness of the Holiday Inn Express in Braintree. I was there for a short visit, and the Braintree Plaza is right up the street, which I enjoyed walking around and eating there. I do recommend this hotel. However, for children it is difficult if you have youngsters who would like to swim. There is not pool. The price was right, and the […] staff is very friendly. The room was clean, and the location ideal being by the 128 highway in all directions - North and South, Boston, and all the other surrounding areas. Read moreGenuine Hotels.com guest review
Basic hotel. clean and neat. good breakfast and close to where we needed to go.Genuine Hotels.com guest review
"Comfortable one night stay"
Although I only stayed one night, the hotel was very clean and comfortable. Staff was helpful. There were amenities offered, such as a shuttle to the T-stop, which I did not try. There was more of a selection at the continental breakfast than I was expecting - such as yogurt.Genuine Hotels.com guest review
"Would stay again."
Very pleasant stay. Staff very friendly and helpful. Clean. Only drawback, its not walking distance to the train if you are taking it into Boston so you will have to pay for parking at the station. I would definitely stay there again.Genuine Hotels.com guest review
"Very satisfactory hotel."
Beds were very comfortable including two types of pillows and wonderful sheets. The room was adequate for our needs and the breakfasts were delicious. Front desk personnel were helpful. Shopping mall close by (walkable, but, a long walk). Very satisfied overall with our week's stay for a familly reunion.Genuine Expedia guest review
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