"Very nice stay. Would come back again."
I read numerous reviews of this hotel before my stay and I was a little apprehensive. Needless to say, I had a fantastic stay. I found the staff to be courteous, helpful, and friendly unlike many of the reviews. My room was a single double bed and fairly cramped, but had a working refrigerator, microwave, coffee pot, and plenty of hot water. The location […] is super. 2.2 miles from the Quincy Adams station for the red line. 1 mile from a large mall, just off the exit on 93 into Boston. The breakfast was hot and was plenty of seating while I was there and both nights of my stay they were at maximum occupancy. I hope many people don't get discouraged from the reviews that did not reflect the comfortable stay that I experienced. Read moreGenuine Hotels.com guest review
"Good for a long layover"
The shuttle service does not go far and ends early evening. There is a restaurant in walking distance and the staff were fantastic though.Genuine Expedia guest review
The air movement in the room was very inconsistent which caused large temperature variations. No hot water. That was my first and last stay in the hotel.Genuine Hotels.com guest review
The room was fine, clean, with a great new mattress. My only complaint regards their wrapping up breakfast at 9:30 am on a Sunday. That seemed hasty to say the least.Genuine Hotels.com guest review
Room was nice, but the wifi was slower than dial up. A lot of the time my laptop couldn't even connect to their sign in page. It would time out.Genuine Hotels.com guest review
Poor stay. We were woken up by housekeeping in the hall at 7am. We have an infant and a sick special needs so sleep is important to us. They were talking and laughing outside in the hall. Also, the front desk called our room at 11pm to ask if everything was ok with the room. Seriously? We had just gotten the kids to sleep and were going ourselves. We […] went to complain at checkout, but no one was at the desk. Read moreGenuine Hotels.com guest review
"Average - not great for Business Traveller"
As an extremely frequent bus traveller, quality of the internet connection is paramount. Thier internet connection was horrible. Also, there were hardly any free electrical outlets in the room (they do make those 6 connection power adapter/outlets that are under 5 bucks - a couple of those would have helped.) It annoys me when I need to unplug lights/alarmclocks […] to charge my phone/laptop. Otherwise the hotel was fine. Clean, staff was helpful, bed was nice. Read moreGenuine Hotels.com guest review
"Reasnoable HI express, less than average"
Hotel has a good location, close to Boston & mall nearby.Bath room was tiny with sink in the living room.Genuine Expedia guest review
Loved it. Room was spotless. Breakfast was excellent. Best free breakfast I have had. Will make sure to look for Holiday Inn Express in the future for those two reasons. Spotless room and great free breakfast!Genuine Hotels.com guest review
"Terrible hotel - don't waste your money"
The Holiday Inn Express in Braintree, MA is a horrible hotel with awful customer service.. I walked into my room and immediately noticed it smelled like smoke. I was exhausted from traveling all day so just went to bed. The next morning, I went to take a shower and there was ZERO hot water. I tried every angle, turned it off and on again a few times […] and I could still only get cold water no matter what I did. Checking out, I complained to the front desk and the lady there "Natasha" was absolutely no help at all and rather rude. I told her the problems and she just wrote something down and then looked at me wondering why I was still there. No apology, no sorry, nothing. Said I wanted a refund or free nights...SOMETHING and she just told me she couldn't do that. I told her I wanted to speak with a manager and she said there was no manager there (very convenient). I did get a call from a manager 6 hours later (Cunall) and he said the hot water "worked fine". Kind of an insult to my intelligence when you think I don't know how to work a shower properly. I tried every possible way to get the shower to work and IT DIDN'T. Stay somewhere else, don't waste your money. Read moreGenuine Hotels.com guest review
it was good to stayGenuine Hotels.com guest review
"Would stay again"
Staff was exceptional. Room fridge did not work but was promptly replaced with working fridge. Great breakfast. Very clean and up to date for a hotel of this price range. Convenient to Boston. Would stay again.Genuine Hotels.com guest review
"Convenient and clean"
The lobby and room itself were very clean. However, when I arrived, the staff was cleaning some rooms down the hall where guests had been smoking so the entire hallway reeked of cigarette smoke. Not the best greeting in my opinion but thankfully the smell subsided later when all the doors were closed. Breakfast was hot and basic and the business center […] was functional but very sparse. The location was great for the places I had to go during this trip and if I have to visit the same ones again, then I will stay here again. Read moreGenuine Hotels.com guest review
i was in town to support the annual avon walk for breast cancer. this was a very convenient place for me. i am part of the motorcycle escort crew.Genuine Hotels.com guest review
I stayed at this hotel 5 years ago and never aent back or recommended to anyone, and went back this time because it was the only available in the area. The floor plan was refurbished but poor quality and customer service has not changed since 5 years ago. The price was $45-50 more than the hotels in the area. Wow !!! Big difference considering its not […] anyone's first choice . I stand by my word this time .....Never again. Read moreGenuine Hotels.com guest review
"One Night Stay"
This was a little difficult to find in the dark, but close to Route 93, and convenient for just the two of us. We were on our way home and just needed a place to stay for one night, so the large, clean room, comfy bed, and good breakfast were just what we needed. The wifi was almost non-existent, and I'm not so sure about the set up of the room, with […] the commode and shower in one room, and the sink with a long counter inside the door to the hallway, but it worked. We'd stay here again if it was as convenient. Read moreGenuine Expedia guest review
The room was clean and comfortable. The price was very reasonable.Genuine Hotels.com guest review
"Good times good stay"
My stay was well. I wish for their breakfast the options were a little better but cant have it all.Genuine Hotels.com guest review
"not great for biz travel"
poor excerise facility. loud ac unit in room .Genuine Hotels.com guest review
Everything about our stay was average. There was nothing wrong with the hotel what so ever, but we have stayed in some of the surrounding hotels on that same strip of road and for the price the other places seemed to offer a lot more. They didn't even have snack or drink machines. I just think for the price of the hotel there should be a some sort of […] amenity such as a pool. Everything was clean and the staff was very friendly. Read moreGenuine Hotels.com guest review
"Vacation to Boston"
Hotel is close to the Quincy Adams Transit Station. Hotel offers Shuttle service to and from the station which is nice. The free breakfast is good also. They only have 1 washer and 1 dryer however for the entire Hotel which is odd as the Hotel has over 100 rooms. We were travelling with friends and were not able to do our laundry at the same time, a […] little inconvenient. The rooms are a little pricey. Mid-week we moved to another hotel just 1 exit down ( in Randolph) and paid an average of $40 less a night . They had all the same amenities and were just as nice. Read moreGenuine Hotels.com guest review
i enjoyed my stay there, as did my friends......would definitely go back, as we all plan to go back to visit Braintree....Genuine Expedia guest review
"Not close to much of anything"
You really need a car, the hotel is not close to much of interest and not really close to the MBTA trains. The hotel shuttle can take you to the train station so you can get into Boston and to other places but they only run during the day. The carpet in the hotel din;t seem that clean but everything else was nice. Pretty basic but functional. The hotel […] overall was pretty quiet. Read moreGenuine Hotels.com guest review
"nice hotel .. please try it .. you will like it"
We had a king size bed ..but only regular pillows. plus the pillows were to soft. Also there was a tour bus that was leaving in the morning and they took all the tables and ate all the food. My friend and I had to go out to breakfast before we got on plane.Genuine Expedia guest review
"Friendly staff...good choice."
We were only there for a night but it was clean and the staff was helpful!Genuine Expedia guest review
"Nice quiet place."
The location in Braintree worked well for us as we were visiting family in Quincy which is very short on hotels. The hotel was clean and quiet and the beds and pillows were fine. Staff was pleasant and helpful. Breakfast was fine, but fresh fruit beyond bananas would be a good addition. Our only irritation was not having anywhere to hang towels around […] the sink area. Having to walk into the bathroom with wet hands and face was sort of silly. Read moreGenuine Expedia guest review
"Easy stay - no hassles"
Arrived late and left early on a recent one-night stay. Hotel was convenient to the highway. Quick check-in - with no hassle. Although property is a little older - everything was clean and in working order with the room. Breakfast was quick and convenient.Genuine Hotels.com guest review
"Great experience overall; minor issues."
The hotel was very clean, but the hallways on the second floor smelled bad, like a mixture of smoke and chemicals. Also, the rooms are not very soundproof. Conversations and televisions happening in rooms next to mine were muffled but audible.Genuine Expedia guest review
"This hits the Spot"
This was a goo find to break up the long ride in a single day. The continental breakfast is always a hit. Been to these before and would do this again.Genuine Hotels.com guest review
VERY COURTEOUS DESK STAFF AND MANAGEMENT . SMALL BATHROOM, BUT CLEANING GIRLS WERE VERY QUIET AND VERY HELPFUL. IF YOU LIKE PEACE AND QUIET THIS PLACE IS GREAT ! WANTED TO STAY OUT OF THE NOTORIOUS NEIGHBORHOOD HOTELS WITH THEIR RUDE HELP, AROUND BOSTON, SO FOR THE PRICE THIS AREA AND THE HOTEL WAS JUST FINE .WILL STAY THERE AGAIN.Genuine Hotels.com guest review
The stay was very comfortable and clean. The hotel staff were very pleasant, friendly, and helpful to provide me with directions. The hotel location was difficult to find in the dark since you can't see it from the main road and no signs to point people in the right direction. The road sign is small and difficult to see at night.Genuine Hotels.com guest review
"Great hotel and great location"
I have stayed at this hotel in the past and have always been pleased. The rooms are tidy, the staff is friendly and they have a great breakfast. The only disappointment that I had this stay was there were no gravy for the biscuts & gravy that they usually always have. We were there for 4 nights and never had it. It's great and I was looking forward […] to it but it never happened. Read moreGenuine Hotels.com guest review
"Our stay at the Holiday Inn Express"
The staff was very helpful, the breakfast was very good, the rooms were clean but need updating. We spent two nights at this hotel. The staff was very nice. The only thing was you had to go to the first floor to get ice. they don't have an ice machine on every floor. But of course this isn't the end of the world. We enjoyed our stay.Genuine Expedia guest review
Bed was uncomfortable, bowed/caved in. Room smelled terrible. Had to unplug fridge to get access to any socket. Would never stay again.Genuine Hotels.com guest review
"Cost does not warrant facility"
so so, first room smelled with heave cigar smoke (non smoking room) and the manager did switch me.Genuine Hotels.com guest review
"Extremely rude manager"
Manager called me at 12:05 PM yelling at me to get out, and to never return again!Genuine Hotels.com guest review
"Nice hotel for a round trip"
Booked the hotel as part of a round trip. Nice hotel, good quality, easy and quick to reach downtown Boston (15min) - when not travelling in rush-hours. Can recomend!Genuine Hotels.com guest review
Perfect hotel, clean and nice with a very good breakfast. Stayed there for three nights but would be happy to stay longer!Genuine Hotels.com guest review
"Decent place to stay"
Pretty good place to stay in a convenient location. Rates jump up on weekdays which is a negative for non business travelers. Breakfast is probably on the better side.Genuine Hotels.com guest review
"Normal Hotel Review"
There's was no cooling in the room, either the unit was working properly or there's a malfunction with unit. Also the internet was really really slow, couldn't able to do any work on due to slowness with internet. Also I don't what was in the bathroom, but I saw a little insect in the ground floor near the toilet on the tile near tub and toilet. I don't […] if the insect is dead or alive, since it wasn't moving. But I know that insect didn't come any from shoes, so some how the insect was there before. Read moreGenuine Expedia guest review
"Nice Hotel for one night"
Our room was nice & clean and we were only staying overnight , so i was pleased. The breakfast was great for a such a small hotel, many choices and everything was fresh ! Our room was handicap accessible, i booked in error online in the car driving down the highway, but i have to admit, that the larger bathroom was great. I recommend this hotel ! 3 […] .5 stars ... Read moreGenuine Hotels.com guest review
A nice place to stay in. Good location 15 min from downtown Boston.Genuine Expedia guest review
When guests in room next door to ours put their shower or sink on-it was really loud in our room. But besides that, it was very nice.Genuine Hotels.com guest review
Our best experience was the receptionist. Very friendly, professional and helped us with locating restaurants in the area. I would say she is a benefit to your hotel. After working hard all day was nice to see a friendly, smiling face!!!! Good place to stay for a nite or two close to the highway and I almost forgot to mention the breakfast was good. […] Nice to be able to grab a guick bite to eat before heading out and not having to stop somewhere along the way. Read moreGenuine Hotels.com guest review
"good for quick 1 night stay on the way to the Cape"
good for a quick 1 night stay on the way to the CapeGenuine Expedia guest review
excellent stay. staff were pleasant and helpful. although the hotel decor is older and dated, accommodations were clean and comfortable. convenient to boston. rates were very reasonable in comparison to other hotels in surrounding area. will definitely stay again!Genuine Hotels.com guest review
"Pretty good for the price"
Very convenient to train station into city. Free breakfast was good. Staff was nice. The only down side was it is in a non-descript location off the freeway with not much nearby in the way of restaurants, etc. But for the price it was OK. Had kind of a musty smell.Genuine Hotels.com guest review
"Holiday Inn Express Braintree"
Overall, a nice value hotel and a short drive to the T Station.Genuine Expedia guest review
Good location outside of Boston. Close to a mall. The rooms were clean and the staff was excellent! The included hot breakfast was very good. I can't think of anything negative to say about this hotel. We had a great stay. Thanks.Genuine Expedia guest review
According to the company's narrative of their features, "Holiday Inn Braintree provides shuttle service from and to Logan International Airport as well as local attraction within a 3 mile radius". The television did not work. Depending on the desk clerk you encountered you may receive helpful information to meet your needs.Genuine Hotels.com guest review
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