Everything about our stay was average. There was nothing wrong with the hotel what so ever, but we have stayed in some of the surrounding hotels on that same strip of road and for the price the other places seemed to offer a lot more. They didn't even have snack or drink machines. I just think for the price of the hotel there should be a some sort of […] amenity such as a pool. Everything was clean and the staff was very friendly. Read moreGenuine Hotels.com guest review
"Vacation to Boston"
Hotel is close to the Quincy Adams Transit Station. Hotel offers Shuttle service to and from the station which is nice. The free breakfast is good also. They only have 1 washer and 1 dryer however for the entire Hotel which is odd as the Hotel has over 100 rooms. We were travelling with friends and were not able to do our laundry at the same time, a […] little inconvenient. The rooms are a little pricey. Mid-week we moved to another hotel just 1 exit down ( in Randolph) and paid an average of $40 less a night . They had all the same amenities and were just as nice. Read moreGenuine Hotels.com guest review
i enjoyed my stay there, as did my friends......would definitely go back, as we all plan to go back to visit Braintree....Genuine Expedia guest review
"Not close to much of anything"
You really need a car, the hotel is not close to much of interest and not really close to the MBTA trains. The hotel shuttle can take you to the train station so you can get into Boston and to other places but they only run during the day. The carpet in the hotel din;t seem that clean but everything else was nice. Pretty basic but functional. The hotel […] overall was pretty quiet. Read moreGenuine Hotels.com guest review
"nice hotel .. please try it .. you will like it"
We had a king size bed ..but only regular pillows. plus the pillows were to soft. Also there was a tour bus that was leaving in the morning and they took all the tables and ate all the food. My friend and I had to go out to breakfast before we got on plane.Genuine Expedia guest review
"Friendly staff...good choice."
We were only there for a night but it was clean and the staff was helpful!Genuine Expedia guest review
"Nice quiet place."
The location in Braintree worked well for us as we were visiting family in Quincy which is very short on hotels. The hotel was clean and quiet and the beds and pillows were fine. Staff was pleasant and helpful. Breakfast was fine, but fresh fruit beyond bananas would be a good addition. Our only irritation was not having anywhere to hang towels around […] the sink area. Having to walk into the bathroom with wet hands and face was sort of silly. Read moreGenuine Expedia guest review
"Easy stay - no hassles"
Arrived late and left early on a recent one-night stay. Hotel was convenient to the highway. Quick check-in - with no hassle. Although property is a little older - everything was clean and in working order with the room. Breakfast was quick and convenient.Genuine Hotels.com guest review
"Great experience overall; minor issues."
The hotel was very clean, but the hallways on the second floor smelled bad, like a mixture of smoke and chemicals. Also, the rooms are not very soundproof. Conversations and televisions happening in rooms next to mine were muffled but audible.Genuine Expedia guest review
"This hits the Spot"
This was a goo find to break up the long ride in a single day. The continental breakfast is always a hit. Been to these before and would do this again.Genuine Hotels.com guest review
VERY COURTEOUS DESK STAFF AND MANAGEMENT . SMALL BATHROOM, BUT CLEANING GIRLS WERE VERY QUIET AND VERY HELPFUL. IF YOU LIKE PEACE AND QUIET THIS PLACE IS GREAT ! WANTED TO STAY OUT OF THE NOTORIOUS NEIGHBORHOOD HOTELS WITH THEIR RUDE HELP, AROUND BOSTON, SO FOR THE PRICE THIS AREA AND THE HOTEL WAS JUST FINE .WILL STAY THERE AGAIN.Genuine Hotels.com guest review
The stay was very comfortable and clean. The hotel staff were very pleasant, friendly, and helpful to provide me with directions. The hotel location was difficult to find in the dark since you can't see it from the main road and no signs to point people in the right direction. The road sign is small and difficult to see at night.Genuine Hotels.com guest review
"Great hotel and great location"
I have stayed at this hotel in the past and have always been pleased. The rooms are tidy, the staff is friendly and they have a great breakfast. The only disappointment that I had this stay was there were no gravy for the biscuts & gravy that they usually always have. We were there for 4 nights and never had it. It's great and I was looking forward […] to it but it never happened. Read moreGenuine Hotels.com guest review
"Our stay at the Holiday Inn Express"
The staff was very helpful, the breakfast was very good, the rooms were clean but need updating. We spent two nights at this hotel. The staff was very nice. The only thing was you had to go to the first floor to get ice. they don't have an ice machine on every floor. But of course this isn't the end of the world. We enjoyed our stay.Genuine Expedia guest review
Bed was uncomfortable, bowed/caved in. Room smelled terrible. Had to unplug fridge to get access to any socket. Would never stay again.Genuine Hotels.com guest review
"Cost does not warrant facility"
so so, first room smelled with heave cigar smoke (non smoking room) and the manager did switch me.Genuine Hotels.com guest review
"Extremely rude manager"
Manager called me at 12:05 PM yelling at me to get out, and to never return again!Genuine Hotels.com guest review
"Nice hotel for a round trip"
Booked the hotel as part of a round trip. Nice hotel, good quality, easy and quick to reach downtown Boston (15min) - when not travelling in rush-hours. Can recomend!Genuine Hotels.com guest review
Perfect hotel, clean and nice with a very good breakfast. Stayed there for three nights but would be happy to stay longer!Genuine Hotels.com guest review
"Decent place to stay"
Pretty good place to stay in a convenient location. Rates jump up on weekdays which is a negative for non business travelers. Breakfast is probably on the better side.Genuine Hotels.com guest review
"Normal Hotel Review"
There's was no cooling in the room, either the unit was working properly or there's a malfunction with unit. Also the internet was really really slow, couldn't able to do any work on due to slowness with internet. Also I don't what was in the bathroom, but I saw a little insect in the ground floor near the toilet on the tile near tub and toilet. I don't […] if the insect is dead or alive, since it wasn't moving. But I know that insect didn't come any from shoes, so some how the insect was there before. Read moreGenuine Expedia guest review
"Nice Hotel for one night"
Our room was nice & clean and we were only staying overnight , so i was pleased. The breakfast was great for a such a small hotel, many choices and everything was fresh ! Our room was handicap accessible, i booked in error online in the car driving down the highway, but i have to admit, that the larger bathroom was great. I recommend this hotel ! 3 […] .5 stars ... Read moreGenuine Hotels.com guest review
A nice place to stay in. Good location 15 min from downtown Boston.Genuine Expedia guest review
When guests in room next door to ours put their shower or sink on-it was really loud in our room. But besides that, it was very nice.Genuine Hotels.com guest review
Our best experience was the receptionist. Very friendly, professional and helped us with locating restaurants in the area. I would say she is a benefit to your hotel. After working hard all day was nice to see a friendly, smiling face!!!! Good place to stay for a nite or two close to the highway and I almost forgot to mention the breakfast was good. […] Nice to be able to grab a guick bite to eat before heading out and not having to stop somewhere along the way. Read moreGenuine Hotels.com guest review
"good for quick 1 night stay on the way to the Cape"
good for a quick 1 night stay on the way to the CapeGenuine Expedia guest review
excellent stay. staff were pleasant and helpful. although the hotel decor is older and dated, accommodations were clean and comfortable. convenient to boston. rates were very reasonable in comparison to other hotels in surrounding area. will definitely stay again!Genuine Hotels.com guest review
"Pretty good for the price"
Very convenient to train station into city. Free breakfast was good. Staff was nice. The only down side was it is in a non-descript location off the freeway with not much nearby in the way of restaurants, etc. But for the price it was OK. Had kind of a musty smell.Genuine Hotels.com guest review
"Holiday Inn Express Braintree"
Overall, a nice value hotel and a short drive to the T Station.Genuine Expedia guest review
Good location outside of Boston. Close to a mall. The rooms were clean and the staff was excellent! The included hot breakfast was very good. I can't think of anything negative to say about this hotel. We had a great stay. Thanks.Genuine Expedia guest review
According to the company's narrative of their features, "Holiday Inn Braintree provides shuttle service from and to Logan International Airport as well as local attraction within a 3 mile radius". The television did not work. Depending on the desk clerk you encountered you may receive helpful information to meet your needs.Genuine Hotels.com guest review
"Could improve in some areas"
Little was offered at the complimentary breakfast as compared to other hotels I have stayed at. While the staff was pleasant, they neglected to tell me that the shuttle to the T began at 9:00 AM. This was of no help to me. Staff could have been more informative.Genuine Expedia guest review
Overall very pleased. Nothing fancy but a very good price for the location, especially with breakfast thrown in. Close to shopping and easy to get into Boston. Friendly and helpful staffGenuine Hotels.com guest review
"Holiday Inn Express - Braintree, Ma"
I think the Hotel is nice. For me it was all about convenience. I've stayed at this hotel in the past for the same reason. There was nothing bad about my stay, everything met my expectations. I stay at Holiday Inn Express Hotels a lot, particularly on personal travel. In Boston it is difficult to find an affordable, clean, safe, nice Hotel that has […] easy access to highways. This hotel offers all of those things. I found the people working here to be very efficient and check in was very easy. Read moreGenuine Expedia guest review
Great Stay and nice experience! Very Comfortable and enjoyable!Genuine Expedia guest review
"We'd stay here again."
We'd stay here again. The room was clean, and the quality and comfort was reasonable for the price.Genuine Expedia guest review
I thought the bed and pillows ( 4 or 5 I forget ) were the most comfortable. The room was clean although the refrigeator didn't work. The girl at front desk was aware of it. She said it was a new defrost system that had to be corrected. But the bed and pillows made up for it.Genuine Hotels.com guest review
"Holiday Inn Express - Braintree, MA"
The hotel was clean and tidy, they had a good selection for breakfast. The only drawback was the horrible shuttle hours. 9-6. This was not very accommodating.Genuine Hotels.com guest review
"Rooms are sub par"
While the common areas are o.k., the rooms are below par. They are in desperate need of renovation. They smell. The bathroom is very tiny. Walls are paper thin. Heard the next door neighbors coming in at 2 a.m. Try somewhere else.Genuine Hotels.com guest review
"Holiaqy Inn Express, Braintree"
Great king bed, wonderful nights sleep. Bathroom is monumentally small, anyone over 63 would have trouble in the sit down position. Breakfast was nice except the skim milk was 4 days past the sell by date and was sour.Genuine Hotels.com guest review
"Bang for your buck!!!"
Hotel is clean and personnel very friendly. It is close to South Shore Plaza and its stores and restaurants so there are amenities within reach. The City of Boston is close by car and accessible by MBTA from Braintree Station (where you only pay a $7 all day flat fee for parking). We stayed from out of the US during my son's move-in weekend to his […] college in Downtown Boston. We were able to do all the shopping in the Stoughton area and also in Braintree. The hotel is located a couple of miles from South Shore Plaza as well as the Braintree Station where you may take the Red Line into Boston (with parking only $7 all-day flat fee). Prices are reasonable if compared to the Downtown hotels. Actually we saved money even adding the rental car. Excellent!!! Read moreGenuine Hotels.com guest review
"Holiday Inn Express"
We had a very good overall experience at this hotel. Rooms were clean, close to Quicy Adams station. You can be in the Boston city in about 40 mins. Reception desk were very helpful. The business center at the hotel came in handy when i had to print out the e tickets. My son forgot the tooth brush and upon requesting front desk was quickly helped with. […] I will recommend this hotel to anyone who does not want to pay outrageous city prices plus car parking fees at the city hotels. Read moreGenuine Hotels.com guest review
"Surprisingly good quality and value"
Quality: My familiarity with this chain had been limited to a different location, whose amenities and services were *very* basic. The Braintree location exceeded my expectations in every way: the room were not at all cramped, very clean. The staff were both friendly and accomodating. Breakfast was not at all "continental":l ut included pancakes, fried […] potatoes, bacon, and excellent warm cinammon rolls. Value: The Boston area is relatively pricey, and this was easily the standout in price if you considered the included breakfast. It would have added a significant amount if I had needed to take my family (8 of us, 2 rooms) to a restaurant for breakfast. Our only disappointment was that one of our two non-smoking rooms had indeed been smoked in some time in the past. Unfortunately, I wasn't told aboyt that until after we had left and were back on the road, so there was no opportunity for me to address it with the staff. So this can't really affect my opinion of this location. Read moreGenuine Expedia guest review
"A little disappointed"
I had asked for a non smoking room. I had to sign something saying I would not smoke in the room. I was put on a floor that wreaked of smoke when I got off the elevator on the third floor. They subsequently relocated me to the first floor. Why didn't they put me on the first floor to begin with?Genuine Expedia guest review
"Holiday Inn Express, Braintree, MA"
The hotel was conveniently located to restaurants and shopping, but in a quiet location. The room and hotel was clean and comfortable. The breakfast was better than average.Genuine Hotels.com guest review
"Holiday inn express braintree, MA"
Drunks in the parking lot, no phone or Internet for 2 days, people fighting in the hall. Will not stay there again. No hotel security that we ever saw. Stay at one of the neighboring hotels.Genuine Hotels.com guest review
Good value. Good breakfast &helpful staff.Genuine Hotels.com guest review
"customer service poor"
My husband and I intentionally choose Holiday Inn Express hotels. This was overall the poorest of the stays at any HI Express across the east coast. We had plumbing issues. The poor girl came to use the plunger who tried very hard (and we appreciated it greatly). But when her efforts were to no avail, then we had to wait until maintenance arrived (in […] total over 90 minutes of them in our room). They were unable to solve the plumbing problem and left us with no bathroom and 2 small children. When we checked out in the AM, the manager was conveniently not there and never called to talk with me about this incident nor offer restitution for not having a properly functioning toilet or a room to move to. We had to use the public bathroom in the hotel (swell). That worked out well when the littlest one had to use the bathroom at 2AM. The best part was a night manager was on duty and made contact with us that night to change us to another room or offer anything to us. I understand we are nothing to these people, but still, some type of compassion goes a long way. The maintenance man even nsinuated that one of my children put something down the toilet. They are not that young nor were the left alone to do so... how rude. Customer service -more than poor - just pitiful. The rating for hotel service is based on the ladies at the desk throughout our stay. They were always very nice and willing to provide us with directions to the metro or answer other service type questions - the rating does not reflect the management team. One week later and still not a word from them. Another major downfall was the food options. We wanted just fast food on several of our nights there and we could not find any. While there is a mall not far from the hotel, the options there were high priced and not quick. Even in the room, the services guide did not provide any fast food except several local pizzerias. We drove around aimlessly on one night and really could only rely on the mall for any type o Read moreGenuine Hotels.com guest review
"“Everything Was Great”"
Price / location / room quality, were all great … and get this - at a near the BEST price for the area. … easy access to most sites / places we wanted to see, and do !Genuine Expedia guest review
My mom had to go to braintree for medical reasons. Both hotel and expedia worked with me to secure a handicap room. The hotel clerk allowed early check-in after appointment. I do not know the front desk rep (female) name, but I would like to add the front desk clerks were GREAT. This one particular female rep assisted my dad in getting my mom into the […] van when the van seat would not go down. THUS, the service was great beyond the expectations one would expect. THANKS & GREAT JOB. Read moreGenuine Expedia guest review
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