All hotels in Braintree, Massachusetts, United States of America
1 room, 2 adults
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190 Wood Rd, Braintree, MA, 02184, United States of America, ‏‎855-239-9222
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3.8 / 5Good

Score breakdown (from 253 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.1
  • Comfort
    3.9
  • Condition
    3.8
  • Neighborhood
    3.6
5.0 / 5Outstanding
Great hotel! We experienced courteous service by the staff. The homemade cookies were a treat along with an excellent breakfast. Shuttle service to the train station was appreciated.
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Valued Guest, Thank you for your recent 5 star review, we appreciate your time and comments. We are so pleased that you enjoyed our property, staff and services offered. We do hope to have an opportunity to serve you again. Sincerely, Diane G. General Manager
3 night family trip Sep 14, 2014
B Robbins
US
2.0 / 5Fair
"Shuttle rubs 9-6 only"
Hotel was not too bad, but we stayed here dye to it having a shuttle to restaurants and the T. That was a joke. The hours are idiotic! Hotel is in the middle of nowhere. Never again!
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Valued Guest, Thank you for taking the time to review your stay with us. We apologize for the shortfall with our shuttle hours during your stay. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the hours our transportation is available to guests. Thank you for staying with us, and we hope to have an opportunity to serve you again. Sincerely, Diane G. General Manager
4 night business trip Sep 8, 2014
David
US
5.0 / 5Outstanding
"Excellent stay, great hotel"
Great hotel, great breakfast for free, rooms clean, pleasant staff, about 5 minute ride from hotel to the subway which is a quick 15 minute trip into Boston, reasonable rates
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Valued Guest, We sincerely appreciate your recent 5 star review. We thank you for the feedback you have provided, as we also strive to increase the quality of the service and amenities we provide. We do offer a complimentary shuttle service to guests, which is available locally. We are located 15 miles from downtown Boston, guests are able to take the train into the city. Our shuttle will bring you to the Quincy Adams train station located 3 miles from the hotel and service is also offered to several dining options and shopping located within 1.5 miles. We do hope to see you again, should you travels bring you back to the Boston area. Best wishes, Diane G. General Manager
3 night romance trip Aug 22, 2014
JAmes
US
5.0 / 5Outstanding
"Great place conveniently located outside Boston"
I am a runner and much to my delighted surprise, this hotel is located directly next to Blue Hills Reservation, a huge park with miles and miles of great running trails. Also an easy five minute drive from the Quincy Adams T station (cheap parking and travel into the city). The drive to the city isn't bad either, only about 20 minutes even with traffic. Great breakfast, comfiest bed in the whole world; would recommend to anyone and would stay again.
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Katie, We sincerely appreciate you taking time to review your stay at our property. We are pleased that you enjoyed our convenient location to Bull Hills Reservation as well as the train station. We appreciate your positive feedback as it helps us to grow as hospitality professionals. We hope that should your travels bring you back to the Boston area that we once again have an opportunity to serve you. Best Regards, Diane G. General Manager
2 night trip Aug 23, 2014
Katie
US
3.0 / 5Good
No blackout curtains - big minus.
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Valued Guest, We thank you for taking time to review your stay at our property in August. We sincerely apologize that the black out curtains in the room had not been made visible to you. They on occasion become hidden behind the drapes on either side of the widow. We hope that you were able to enjoy the remainder of your stay. Should your travels bring you back to the area we would appreciate the opportunity to serve you again. Best Regards, Diane G. General Manager
3 night trip Aug 15, 2014
A Traveler
US
4.0 / 5Excellent
"Close to everything"
The hotel was centered perfectly to all the places we wanted to go. It is very close to a huge shopping mall and restaurant plaza. Also was very easy to get to the MBTA train station to go into Boston. Was only 20 minutes from Gillette Stadium for our concert.The only downfall to the hotel is no pool. The staff was very helpful and pleasant. The free breakfast each morning was good, it just needs to stay open longer than 9:30 am. It made getting down there on time a little difficult. We would definitely consider staying here again.
Genuine Expedia guest review
Response by Holiday Inn Express Braintree
Dear Jackie, I'd like to take a moment to thank you for your review of our property. We are so pleased that you found our location convenient for your trip to Boston. Our staff strives to ensure that our guests are happy with our services and accommodations. We sincerely appreciate your feedback and will absolutely take your comments into consideration when reviewing how we can improve upon our offerings. Thank you for the opportunity to earn your business. We hope to see you again soon. Best Regards, Diane G. General Manger
Other trip Aug 12, 2014
Jackie
US
4.0 / 5Excellent
"Clean, no smells at all (most hotels smell stale)"
Friendly staff, clean rooms and comfortable beds. Breakfast was nice, hot, well stocked, not a very big seating area though, had to wait a while for our family to have a place to sit. It was overall a nice experience, great value for the inexpensive price.
Genuine Expedia guest review
Response by Holiday Inn Express Braintree
Dear Jim, I'd like to take a moment to thank you for your review of our property. We are so pleased that you were satisfied with our service and accommodations. Our staff strives to ensure that our guests are happy. We sincerely appreciate your feedback and will absolutely take your comments into consideration when reviewing how we can improve upon our offerings.Thank you for the opportunity to earn your business. We hope to see you again soon. Sincerely, Diane G. General Manager
Other trip Aug 11, 2014
Jim
US
5.0 / 5Outstanding
"Perfect hotel for touring Boston!"
Initially we thought we had made a mistake, as it was in an industrial area and not much around it. But since our sole purpose was a convenient location to use the subway into Boston and to go to Cape Cod it turned out to be perfect! Great breakfast to get us started, clean rooms and fantastic staff (great job Meybel on the front desk!)...also a shuttle to the train station that was handy. Lesson learned, dont judge a book by its cover because this hotel turned out to be fantastic! Ps thanks to the Manager/Owner? For the directions back to Canada!!
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Jean, We thank you for taking time to review you stay at our hotel and your kind words. As hospitality professional we are always striving to exceed our guest expectations. We want to ensure that you enjoy our services and commendations. We appreciate the opportunity to earn your business and hope to have you back again soon. Sincerely, Diane G. General Manager
4 night trip with friends Aug 4, 2014
jean
US
4.0 / 5Excellent
"As expected, nice and clean"
Hotel was clean and staff was friendly. Shuttle is offered but not during evening hours, which really would have been more helpful. Breakfast was good and room was clean. Hotel is right off the highway but not in walking distance of much.
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Carlee, Thank you for your review of your stay at our property. We are pleased that overall you were pleased with our services and accommodations. I apologize for our short comings with our shuttle service. We are currently in the process of reviewing the hours of operation in order to be more convenient for guests. We appreciate the opportunity to earn your business and hope you choose to stay with us again. Sincerely, Diane G. General Manager
1 night trip with friends Aug 3, 2014
Carlee
US
3.0 / 5Good
"Nice but over priced"
Smoking rooms could have been freshened. Fabreze is cheap!
Genuine Expedia guest review
Response by Holiday Inn Express Braintree
Dear Thomas P, Thank you for for providing feedback on your experience at our property. As hospitality professionals, we strive to provide a product and service which rates are competitive in the area while simultaneously ensuring that our facilities are well maintained. It is not our intent to inconvenience valued customers like you, but to instead provide good value, comfortable, clean and friendly accommodations. Thank you once again for your feedback. We would love the opportunity of serving you again in the future. Sincerely, Diane G. General Manager
Other trip Aug 7, 2014
A Traveler
US
3.0 / 5Good
"Chosen erroneously for the shuttle service"
I chose this particular hotel because it advertises that is has complimentary shuttle service to "select local attractions." What they do not say is that the hours during which the service is provided is extremely limited (mid-morning to afternoon/early evening) and that the "local attractions" are the nearby mall, the airport express stop, and the local T station (Quincy Adams). I ended up renting a car and regretting my decision not to stay at a different hotel. The two key cards I was issued had to be brought to the front desk every day I stayed because neither would open the door without being reactivated. The staff, however, were very friendly and accommodating and my room was comfortable and clean. So I can't say I was completely dissatisfied with my stay, but I was misled in terms of the availability of a shuttle and inconvenienced by that and the need to head back to the front desk after reaching my door every night to find that neither key provided access to the room.
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Jessica, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We appreciate your comments and are taking it into consideration. We are currently reviewing our shuttle hours and in processing of revising them in order to better serve our guests. We do hope you will consider staying with us again in the future. Sincerely, Diane G. General Manager
3 night trip with friends Jul 17, 2014
Jessica
US
5.0 / 5Outstanding
"2/3rds of the 4th"
Having only 3 days to do 4 states, this great little hotel was great for both the lower cape and NewPort Cottages
Genuine Expedia guest review
Response by Holiday Inn Express Braintree
Dear andy, We sincerely appreciate your 5 star review of our property and your stay with us. We thank you for the feedback you have provided, as we also strive to increase the quality of the service and amenities we provide. We do offer a complimentary shuttle service to guests, which is available locally. We are located 15 miles from downtown Boston, guests are able to take the train into the city. Our shuttle will bring you to the Quincy Adams train station located 3 miles from the hotel and service is also offered to several dining options and shopping located within 1.5 miles. We do hope to see you again, should you travels bring you back to the Boston area. Best wishes, Diane G. General Manager
Other trip Jul 17, 2014
andy
US
5.0 / 5Outstanding
"Great Breakfast"
The breakfast fare provided was impressive for the price of the hotel. The offerings included: scrambled and hard boiled eggs, sausage, pancakes, muffins, bagels, warm cinnamon buns, cereal, toast, juice, coffee, tea, and hot chocolate.
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Jessica, Thanks for taking the time to leave us this review. I'm glad you enjoyed the breakfast and we have also recently added a healthier breakfast options on top of all of the other offerings we had before. We are glad that you got off to a good start to the morning after your stay with us! If you ever find yourself traveling in the area, we hope to be your hotel of choice again. Thanks, Kunaal Guest Experience Champion
1 night trip Jul 2, 2014
Jessica
US
4.0 / 5Excellent
"Close to train station"
We were in town to go to a game at Fenway Park and this hotel was close to the train station to ride into town.
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Tracee, Thank you for taking the time to leave us this review. We are glad you made it into town easily and got to enjoy a sox game at Fenway. If your travel needs do find you back in this area, we hope to be your hotel of choice delivering to you a home away from home experience. Thanks, Kunaal Guest Experience Champion
1 night family trip Jul 1, 2014
Tracee Simpson
US
5.0 / 5Outstanding
"Decent hotel, right outside of Boston"
Staff seemed fine; pretty good complimentary breakfast; exercise room lacking (only about three or four pieces of equipment: treadmill, elliptical, bike?); room was fine--no complaints, but nothing special either; overall a good deal for the Boston area
Genuine Expedia guest review
Response by Holiday Inn Express Braintree
Dear Dave, Thank you for taking the time to leave us this feed back we are glad you enjoyed your stay with us. For future needs please keep in mind that although we have a minimal exercise equipment we have a deal with a local gym where you can enjoy all of their facilities for only $5 for the day. If future needs to bring you back, we hope to be your hotel of choice! Thanks, Kunaal Guest Experience Champion
Other trip Jul 1, 2014
Dave
US
5.0 / 5Outstanding
We loved our stay at the Holiday Inn Express in Braintree, MA! Only thing we would add is a swimming pool! Thank you!
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Shari, Thank you for taking the time to leave us this feedback. It is customers like yours that give us the great pleasure in delivering unparalleled customer service. We apologize for not having the pool as you desired although do hope to be your hotel of choice again if you are traveling to the Braintree, MA area. Thanks!
6 night trip Jun 7, 2014
Shari E
US
4.0 / 5Excellent
"over all it was good place but not accesible to tr"
Customer service was very accomodating, pleasant and helpful. Room was clean and comfortable.
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Tati, Thank you for your review and for providing feedback on your experience at our hotel. We are pleased that you were satisfied with our services and amenities. As hospitality professionals, we strive provide a product and service to satisfy our guests. Thank you once again for your feedback. We would love the opportunity of serving you again in the future. Best Regards, Diane G. General Manager
1 night trip Jun 3, 2014
Tati
US
4.0 / 5Excellent
"Good hotel for over night in Quincy"
Stayed here one night before a business meeting. Hotel shuttle picked me up at the Quincy Adams train station. Only one restaurant close by. Very nice staff and hotel well run. Good breakfast.
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Diana, We sincerely appreciate your 4 star review of our property and your stay with us. We thank you for the feedback you have provided, as we also strive to increase the quality of the service and amenities we provide. We do offer a complimentary shuttle service to guests, that is available to take guests within a 3 mile radius of the hotel. There are several dinning options located 1.5 miles from the hotel. We do hope to see you again, should you travels bring you back to the Boston area. Best wishes, Diane G. General Manager
1 night business trip Jun 5, 2014
Diana
US
4.0 / 5Excellent
Very professional staff, clean and bright . Quick check in
Genuine Expedia guest review
Response by Holiday Inn Express Braintree
Dear Valued Guest, We sincerely appreciate you taking time to review our property and your stay with us. We are pleased that you were satisfied with our speedy check-in as well as our cleanliness. Our staff always strives to exceed our guest's expectations. We hope that should you travels bring you back to the Boston area that we have an opportunity to serve you. Best Wishes, Diane G.
Other trip Jun 7, 2014
A Traveler
US
5.0 / 5Outstanding
"We shall stay again!"
We were so pleasantly surprised at the personal attention during check-in and when we opened the door to our room it was SPOTLESSLY clean. Wonderful in every way and we shall stay there the next time we have business in Boston - which is about 5-6x per year. The parking lot is well-lit and feels safe.
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Laura, I'd like to take a moment to thank you for reviewing your stay at our hotel. We appreciate the opportunity to earn your business. We are so pleased that you were satisfied with our accommodations, services and overall stay with us. We look forward to serving you again in the future. Best Regards, Diane G. General Manager
1 night trip May 29, 2014
Laura
US
5.0 / 5Outstanding
We enjoyed it very much.
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Valued Guest, Thank you for taking time to review your stay at our hotel. We appreciate your feedback. We strive to offer our guests the best value, service and comfort. We hope to serve you again in the future. Best Regards, Diane G.
1 night trip May 10, 2014
A Traveler
US
3.0 / 5Good
"It was not to far from where my meeting was."
All over was fair to good. We arrived late out breakfast . Bit dog earred . Other Hexpress have been a bit newer fresher in feel and price a bit more costly then was expected. Pleasant enough for the one night stay.
Genuine Expedia guest review
Response by Holiday Inn Express Braintree
Dear Valued Guest, Thank you for your review, and for providing feedback on your experience. It is our pleasure that you were satisfied with most of the services and amenities that we have to offer. As hospitality professionals, we provide product and service rates that are competitive in the area while simultaneously ensuring that our facilities are well maintained. It is not our intent to inconvenience valued customers like you, but to instead provide good value, comfortable, clean and friendly accommodations. Thank you once again for your feedback. We would love the opportunity of serving you again in the future. Best Regards, Diane G. General Manager
Other trip May 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice place to stay"
Nice room set up, bed was great and area was quiet!
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Bab, I'd like to take a moment to thank you for your 5 star review of our hotel. We are pleased that you enjoyed your room and were comfortable during your stay. We strive to ensure all of our guests have a memorable experience. We appreciate the opportunity to earn your business and hope to serve you again in the future. Best Regards, Diane G. General Manager
3 night business trip May 18, 2014
A Traveler
US
4.0 / 5Excellent
"Very Suitable for One Night Stay"
Decent, clean hotel. The fitness room was tiny. The staff was friendly but not particularly knowledgeable about the surrounding area.
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Valued Guest, Thank you for taking time to review your stay at our hotel. We are pleased that you found our staff friendly and pleasant. I apologize that they were unable to provide you with the specific information you needed about our area. We do hope were able to meet your expectations throughout the remainder of your stay. We appreciate the opportunity to earn your business and hope to serve you again in the future should your travels bring you back to the Boston area. Best Regards, Diane G. General Manager
1 night trip with friends May 18, 2014
A Traveler
US
4.0 / 5Excellent
Visiting family for family event. so only slept, showered and had breakfast @ hotel.
Genuine Expedia guest review
Response by Holiday Inn Express Braintree
Dear Valued Guest, Thank you for taking time out of your day to review your stay at our hotel this year. We greatly appreciate the 4 star rating you gave us. We are pleased that you were comfortable and satisfied with your stay. We hope that should you travels bring you back to the Boston area you consider our property once again. Best Wishes, Diane G. General Manager
Other trip May 13, 2014
A Traveler
US
4.0 / 5Excellent
"surprisingly nice"
usually when you think of holiday in you think cheaper hotel than Marriott or Hyatt and not up to date. this holiday inn was very nice the lobby was completely updated the rooms were nicer than expected and the staff was very friendly. the continental breakfast was what was expected but overall it was a great start!
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Krutter, We would like to take a moment for reviewing your stay at our hotel. We are pleased that your were happy with our accommodations, servicers and amenities offered. We strive to ensure we exceed our guest's expectations throughout the entire stay. We appreciate the opportunity to earn your business and hope to serve you again in the future. Best Regards, Diane G. General Manager
1 night romance trip Apr 29, 2014
A Traveler
US
4.0 / 5Excellent
"Great hotel, but out of the way"
Room was clean, comfortable, and cheap; service was outstanding. My only issue was that it was very out of the way. No restaurant in the hotel and only one small one within walking distance, located in a go-kart track. To get anywhere, you either need a car or access the MBTA station which was 2 miles away. Fortunately, they had a very convenient shuttle service between the hotel and MBTA station.
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Guest, Thank you for taking time to review your stay at our hotel.We appreciate you taking time to share your feedback. As hospitality professionals, our staff strives to ensure we exceed our guests expectations. We are pleased that you found our shuttle service convenient. We thank you for the opportunity to earn you business and hope we can serve you again in the future. Sincerely, Diane G. General Manager
4 night trip Apr 18, 2014
Wilmer
US
5.0 / 5Outstanding
Good breakfast, clean, reliable shuttle service
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Valued Guest, We would like to take a moment to thank you for your 5 star review. We appreciate your feedback. As hospitality professionals our staff strives to exceed all our guest's expectations in order to ensure they have a memorable stay with us. We are pleased that you found our location clean and shuttle service reliable as well as enjoyed our breakfast. We hope to have an opportunity to serve you again should your travels bring you back to the Boston area. Best Regards, Diane G. General Manager
3 night trip Apr 18, 2014
A Traveler
US
4.0 / 5Excellent
"Very clean and comfortable."
We stayed here to take the train into Boston to see a Celtics game. I was under the impression we could walk to the train station, but that was not the case. We had to jump back on the highway (which was very close) and drive one more exit out. So was disappointed in that.
Genuine Expedia guest review
Response by Holiday Inn Express Braintree
Dear Jill, Thank you for your review in regards to your stay at our property this year. We appreciate you taking time out of your day to do so. I apologize that you felt mislead about our location in relation to the Quincy Adams Train Station. We are located 3 miles from the train station. We do offer guests a complimentary shuttle service that provides transportation to and from the station daily. We hope that should your travels bring you back to Boston, that you consider our property again. Best Wishes, Diane G. General Manager
Other trip Apr 19, 2014
Jill
US
3.0 / 5Good
Desk person doubles as person helping out with food in the morning but answered phone with food gloves and went back in the pantry with the same gloves to handle food.
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Valued Guest, We thank you for taking time to share feedback from your stay at our hotel. As hospitality professionals our goal is to ensure that each and everyone of our guest's expectations and met and exceeded. We apologize that during your stay we fell short of that. We are reviewing your comments and putting measures in place to prevent this instance from occurring again. We sincerely appreciate the opportunity to earn your business. We hope to serve you again should your travels bring you back to the Boston area. Best Regards, Diane G. General Manager
2 night trip Apr 10, 2014
A Traveler
US
4.0 / 5Excellent
"Convenient to event"
Nicest staff ever, but no cots/rollaway beds available and door lock was not functioning correctly- (but was fixed)
Genuine Expedia guest review
Response by Holiday Inn Express Braintree
Dear Valued Guest, Thank you for reviewing your stay at our property, we appreciate your time. We are pleased that our staff was pleasant and accommodating to you. We all work as a team to provide our guests with a clean, comfortable and inviting atmosphere. I apologize that you experienced an issue with you door lock. I am happy to hear that it was quickly fixed for you. We hope to have you back at our property again. Sincerely, Diane G. General Manager
Other trip Apr 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel."
Great hotel. They were very accommodating, highly reccomend this to others.
Genuine Expedia guest review
Response by Holiday Inn Express Braintree
Dear Valued Guest, We sincerely appreciate the 5 star review of your stay at our hotel. Thank you for your kind words and recommendation. As hotel professionals we try our best to ensure all of our guests enjoy their stay. We appreciate the opportunity to earn you business and hope to see you again. Sincerely, Diane G. General Manager
Other trip Apr 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Spring Outage-Fore River"
The staff at the hotel were very friendly. I found the hotel very quiet and breakfast starting at 6 AM was a plus due to my schedule.
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Thank you for taking the time to leave us this review. We are pleased to see that you enjoyed your stay with us. It is our pleasure to provide the highest standards. We look forward to seeing you again and being your hotel of choice if your travel needs bring you back to the Braintree, MA area.
6 night business trip Mar 9, 2014
PK
US
4.0 / 5Excellent
"Nice hotel"
Stayed 2 days. Staff was very friendly and professional. Rooms were clean and comfortable. Convenient location. Nothing extraordinary about the stay, but a very good place for the price.
Genuine Expedia guest review
Response by Holiday Inn Express Braintree
Dear Valued Guest, We would like to take a moment to thank you for taking time to review your stay at our hotel. We are pleased hear that we meet you expectations of a clean and comfortable room. Our staff strives to ensure our guests are satisfied with our services and value. We appreciate the opportunity to earn your business and hope to have you back with us again. Sincerely, Diane G. General Manager
Other trip Mar 13, 2014
A Traveler
US
2.0 / 5Fair
"Bathroom Sink in Bedroom"
I do not recommend this property. The bathroom sink was in the bedroom area and was at kitchen counter height. The refrigerator was unplugged and there was no full length mirror in the room. This property is not thinking about the woman business traveler. The only positive was the bed was comfortable.
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Anne, I apologize for any inconvenience you may have faced during your stay. We do have rooms available with the sink within the bathroom area. If future needs bring you back to this area we would be happy to provide you with one of these rooms. Also I will personally talk to housekeeping regarding the fridge being unplugged. Thank you for your valued feedback.
1 night trip Feb 10, 2014
Anne
US
4.0 / 5Excellent
"close to Landmark Center"
It was very clean and quiet
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Janet Van Orden, I would like to take a moment to thank you for reviewing your stay at our hotel. We are pleased that you found your room quiet and clean. Our staff tries to ensure that each guest receives the highest quality of service and accommodations. We appreciate the opportunity to earn your business and hope to serve you again in the future. Best Regards, Diane G. General Manager
3 night trip Feb 6, 2014
Janet Van Orden
US
5.0 / 5Outstanding
Directions need to be much more detailed. The front desk staff was extremely helpful. I was lost on the highway the person at the desk stayed on the phone with me continually asking where I was & making sure I was driving in the correct direction. with her help I arrived at the Hotel safely & very glad to have had such a calming voice to get me there.
Genuine Hotels.com guest review
Response by Holiday Inn Express Braintree
Dear Valued Guest, I would like to take a moment to thank you for sharing your review on our hotel. We are so pleased that your found our staff to be helpful in getting you safely to the hotel. Our staff works diligently on a daily basis to ensure that our guest's have a great memorable experience. We appreciate the opportunity to earn your business and hope to serve you again in the future should your travels bring you back to the Boston area. Best Regards, Diane G. General Manager
1 night trip Jan 24, 2014
A Traveler
US
3.0 / 5Good
"Small room"
Ok hotel in convenient location, just had very small room for 2 beds
Genuine Expedia guest review
Response by Holiday Inn Express Braintree
Dear Valued Guest, Thank you for taking the time to review our property. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. Thank you for staying with us, and we hope to have an opportunity to serve you again. Sincerely, Diane G. General Manager
Other trip Jan 22, 2014
A Traveler
US
5.0 / 5Outstanding
We stayed for 2 nights. Loved the room and the accommodations. And breakfast choices were wonderful.
Genuine Expedia guest review
Other trip Nov 12, 2013
A Traveler
US
4.0 / 5Excellent
It lived up to all we were expecting and hoping for. We needed an overnight accomodation that would put us within a short distance of the Boston T to avoid Boston traffic. It all worked as planned with the support of the staff. We will surely be happy to use the facility when the need arises again.
Genuine Expedia guest review
Other trip Nov 7, 2013
A Traveler
US
4.0 / 5Excellent
"Would stay at this hotel again!"
I did not have any bad experience at this hotel and would stay here again. It is about 15 minutes away from Boston.
Genuine Expedia guest review
Other trip Nov 6, 2013
Masterxeng
US
3.0 / 5Good
"Nothing special"
I stay in a lot of hotels and this one happened to be close to my meeting.There was nothing bad about it, but offered nothing special either. I won't rush back to this particular one. I'm inclined to try something else in the are, as there are a number of other options.
Genuine Hotels.com guest review
1 night trip Oct 29, 2013
A Traveler
US
3.0 / 5Good
"Serviceable hotel."
Quiet hotel and staff was friendly.
Genuine Expedia guest review
Other trip Nov 1, 2013
Jan
US
5.0 / 5Outstanding
"Great deal for the Boston area"
The hotel is very nice and very convenient. Close to the T, a mall, and highway.
Genuine Hotels.com guest review
3 night family trip Oct 24, 2013
A Traveler
US
5.0 / 5Outstanding
"Perfect, safe, clean and pleasing business stay!"
Close to Boston, good value and perfectly clean.
Genuine Expedia guest review
Other trip Oct 25, 2013
Sand
US
1.0 / 5Poor
"KID FRIENDLY."
WE ENJOYED THE POOL AND THE COMFORT OF OUR ROOM. WE HAD 3 ADULTS AND TWO CHILDREN AND THE ROOM WORKED FOR US . TWO ADULTS WENT TO THE RED SOX GAME AND THE COMMUTE BY T WAS EASY. WE ONLY STAYED ONE NIGHT BUT HAD A GREAT TIME.
Genuine Expedia guest review
Other trip Oct 14, 2013
A Traveler
US
4.0 / 5Excellent
"Great price close to boston!!"
Very convenient location. Helped getting in and out of the city with ease!
Genuine Expedia guest review
Other trip Oct 12, 2013
A Traveler
US
4.0 / 5Excellent
Decent for the price. The MBTA is a short drive from the hotel. The staff set the AC to 54 degrees, so our room was freezing. The cleaning crew did not speak English, so communicating with any of them was impossible. The front desk staff were very helpful and had extra blankets to our room within a few minutes. We enjoyed a nice breakfast the first morning at the hotel, but the second morning it was very crowded. There was no seating or hot food left.
Genuine Hotels.com guest review
2 night trip Sep 20, 2013
A Traveler
US
5.0 / 5Outstanding
"Very clean and convenient to sights."
A very good value and we were impressed at how well kept and clean this facility is and how nice the desk folks are.
Genuine Hotels.com guest review
1 night trip Sep 10, 2013
A Traveler
US
3.0 / 5Good
"Horrible WiFi for a Biz hotel"
Next time I choose I will pay more attention to the WiFi reviews. Off the beaten track for food/sundries but they do provide a hotel shuttle to the nearby mall. I give it a 5 out of 10, just because of the WiFi.
Genuine Hotels.com guest review
2 night business trip Aug 25, 2013
A Traveler
US
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