WE ENJOYED THE POOL AND THE COMFORT OF OUR ROOM. WE HAD 3 ADULTS AND TWO CHILDREN AND THE ROOM WORKED FOR US . TWO ADULTS WENT TO THE RED SOX GAME AND THE COMMUTE BY T WAS EASY. WE ONLY STAYED ONE NIGHT BUT HAD A GREAT TIME.Genuine Expedia guest review
"Great price close to boston!!"
Very convenient location. Helped getting in and out of the city with ease!Genuine Expedia guest review
Decent for the price. The MBTA is a short drive from the hotel. The staff set the AC to 54 degrees, so our room was freezing. The cleaning crew did not speak English, so communicating with any of them was impossible. The front desk staff were very helpful and had extra blankets to our room within a few minutes. We enjoyed a nice breakfast the first […] morning at the hotel, but the second morning it was very crowded. There was no seating or hot food left. Read moreGenuine Hotels.com guest review
"Very clean and convenient to sights."
A very good value and we were impressed at how well kept and clean this facility is and how nice the desk folks are.Genuine Hotels.com guest review
"Horrible WiFi for a Biz hotel"
Next time I choose I will pay more attention to the WiFi reviews. Off the beaten track for food/sundries but they do provide a hotel shuttle to the nearby mall. I give it a 5 out of 10, just because of the WiFi.Genuine Hotels.com guest review
"BEWARE DO NOT STAY HERE"
from the moment i checked in till the time i checked out my experience was horrific...there is no such thing as customer service.. mean, rude arrogant staff and management...they do work and loud construction in the rooms next to you without any notice and then get rude with you and their response " you shouldnt be in your hotel room in the daytime […] anyway" do not waste your time or $$ stay at the hyatt or hampton inn much cleaner and excellent service Read moreGenuine Hotels.com guest review
The rooms were very clean and staff went out of thier way to be helpful and friendly.Genuine Expedia guest review
Good overall although it was a bit pricey for the type of hotelGenuine Hotels.com guest review
"Mediocre hotel served its purpose for one night"
The room door opened directly against the bath vanity (very awkward) and the bathroom itself was tiny with a toilet that wouldn't shut off (loud noises all night long). The A/C fan was also noisy but I was too tired to ask about changing rooms. I needed to print boarding passes and they have one PC in the locked business center. At 11:00 pm I had to […] wait until somebody used up their 15 minutes of computer access time so that I could print mine. The breakfast was not great but I was able to grab a banana and some coffee to go. If I find myself needing a reasonably priced hotel near Boston next time, I may look for something different. Due to local traffic on Rt 93, the time to get to Logan was longer than expected but that is not the hotel's fault. Read moreGenuine Hotels.com guest review
"A very Pleasant Place to Stay"
I enjoyed the quietness of the Holiday Inn Express in Braintree. I was there for a short visit, and the Braintree Plaza is right up the street, which I enjoyed walking around and eating there. I do recommend this hotel. However, for children it is difficult if you have youngsters who would like to swim. There is not pool. The price was right, and the […] staff is very friendly. The room was clean, and the location ideal being by the 128 highway in all directions - North and South, Boston, and all the other surrounding areas. Read moreGenuine Hotels.com guest review
Basic hotel. clean and neat. good breakfast and close to where we needed to go.Genuine Hotels.com guest review
"Comfortable one night stay"
Although I only stayed one night, the hotel was very clean and comfortable. Staff was helpful. There were amenities offered, such as a shuttle to the T-stop, which I did not try. There was more of a selection at the continental breakfast than I was expecting - such as yogurt.Genuine Hotels.com guest review
"Would stay again."
Very pleasant stay. Staff very friendly and helpful. Clean. Only drawback, its not walking distance to the train if you are taking it into Boston so you will have to pay for parking at the station. I would definitely stay there again.Genuine Hotels.com guest review
"Very satisfactory hotel."
Beds were very comfortable including two types of pillows and wonderful sheets. The room was adequate for our needs and the breakfasts were delicious. Front desk personnel were helpful. Shopping mall close by (walkable, but, a long walk). Very satisfied overall with our week's stay for a familly reunion.Genuine Expedia guest review
"easy access into boston"
bathroom really small and tightGenuine Hotels.com guest review
"Super Clean, Comfy, and a Short Drive to the Train"
This was perfect for our family of 4. Kind of pricey, but typical for the area. You WILL NOT find a better value in Braintree. The staff is very helpful with tourists. They WANT you to be comfortable and happy and safe. High standards for room cleanliness and tasty breakfast (with a "pancake machine"). Just one exit from the train--you can park your […] car in the garage, but get there early enough for a spot OR wait til 11am when spots open up. Only downfall--no pool for the kids. We toured downtown and went to Fenway Park for a game. A+ for this hotel! Read moreGenuine Expedia guest review
"near stores, restaurants and main roads"
the note book that holds the hotel program had a sticky substance on the back which caused it to adhere to the holder. I tried 3 times to have the maid clean it but it was sticky when I left. The tv wouldn't change channel. Maintenance fixed it. The staff was excellent.Genuine Expedia guest review
I will come back next timeGenuine Hotels.com guest review
"close to downtown Boston"
The staff was really great. The location off the main road was a little too industrial. While the room was fine & seemed more updated, the corridors smelled like 1970s smoke. Very unpleasant. There really should be upgrades to the finishes here. The views were pretty lousy. BTW - Hotels.com was great to work with as this room had to be found last minute […] due to another hotels cancellation. Read moreGenuine Hotels.com guest review
"Great stop over with transport to Logan"
The hotel was very clean and comfortable. The staff was friendly and we were very happy with our stay. It is in an industrial park but very close to the mall and a number of restaurants. Great value for the price we paid.Genuine Hotels.com guest review
"Very nice stay. Would come back again."
I read numerous reviews of this hotel before my stay and I was a little apprehensive. Needless to say, I had a fantastic stay. I found the staff to be courteous, helpful, and friendly unlike many of the reviews. My room was a single double bed and fairly cramped, but had a working refrigerator, microwave, coffee pot, and plenty of hot water. The location […] is super. 2.2 miles from the Quincy Adams station for the red line. 1 mile from a large mall, just off the exit on 93 into Boston. The breakfast was hot and was plenty of seating while I was there and both nights of my stay they were at maximum occupancy. I hope many people don't get discouraged from the reviews that did not reflect the comfortable stay that I experienced. Read moreGenuine Hotels.com guest review
"Good for a long layover"
The shuttle service does not go far and ends early evening. There is a restaurant in walking distance and the staff were fantastic though.Genuine Expedia guest review
The air movement in the room was very inconsistent which caused large temperature variations. No hot water. That was my first and last stay in the hotel.Genuine Hotels.com guest review
The room was fine, clean, with a great new mattress. My only complaint regards their wrapping up breakfast at 9:30 am on a Sunday. That seemed hasty to say the least.Genuine Hotels.com guest review
Room was nice, but the wifi was slower than dial up. A lot of the time my laptop couldn't even connect to their sign in page. It would time out.Genuine Hotels.com guest review
Poor stay. We were woken up by housekeeping in the hall at 7am. We have an infant and a sick special needs so sleep is important to us. They were talking and laughing outside in the hall. Also, the front desk called our room at 11pm to ask if everything was ok with the room. Seriously? We had just gotten the kids to sleep and were going ourselves. We […] went to complain at checkout, but no one was at the desk. Read moreGenuine Hotels.com guest review
"Average - not great for Business Traveller"
As an extremely frequent bus traveller, quality of the internet connection is paramount. Thier internet connection was horrible. Also, there were hardly any free electrical outlets in the room (they do make those 6 connection power adapter/outlets that are under 5 bucks - a couple of those would have helped.) It annoys me when I need to unplug lights/alarmclocks […] to charge my phone/laptop. Otherwise the hotel was fine. Clean, staff was helpful, bed was nice. Read moreGenuine Hotels.com guest review
"Reasnoable HI express, less than average"
Hotel has a good location, close to Boston & mall nearby.Bath room was tiny with sink in the living room.Genuine Expedia guest review
Loved it. Room was spotless. Breakfast was excellent. Best free breakfast I have had. Will make sure to look for Holiday Inn Express in the future for those two reasons. Spotless room and great free breakfast!Genuine Hotels.com guest review
"Terrible hotel - don't waste your money"
The Holiday Inn Express in Braintree, MA is a horrible hotel with awful customer service.. I walked into my room and immediately noticed it smelled like smoke. I was exhausted from traveling all day so just went to bed. The next morning, I went to take a shower and there was ZERO hot water. I tried every angle, turned it off and on again a few times […] and I could still only get cold water no matter what I did. Checking out, I complained to the front desk and the lady there "Natasha" was absolutely no help at all and rather rude. I told her the problems and she just wrote something down and then looked at me wondering why I was still there. No apology, no sorry, nothing. Said I wanted a refund or free nights...SOMETHING and she just told me she couldn't do that. I told her I wanted to speak with a manager and she said there was no manager there (very convenient). I did get a call from a manager 6 hours later (Cunall) and he said the hot water "worked fine". Kind of an insult to my intelligence when you think I don't know how to work a shower properly. I tried every possible way to get the shower to work and IT DIDN'T. Stay somewhere else, don't waste your money. Read moreGenuine Hotels.com guest review
it was good to stayGenuine Hotels.com guest review
"Would stay again"
Staff was exceptional. Room fridge did not work but was promptly replaced with working fridge. Great breakfast. Very clean and up to date for a hotel of this price range. Convenient to Boston. Would stay again.Genuine Hotels.com guest review
"Convenient and clean"
The lobby and room itself were very clean. However, when I arrived, the staff was cleaning some rooms down the hall where guests had been smoking so the entire hallway reeked of cigarette smoke. Not the best greeting in my opinion but thankfully the smell subsided later when all the doors were closed. Breakfast was hot and basic and the business center […] was functional but very sparse. The location was great for the places I had to go during this trip and if I have to visit the same ones again, then I will stay here again. Read moreGenuine Hotels.com guest review
i was in town to support the annual avon walk for breast cancer. this was a very convenient place for me. i am part of the motorcycle escort crew.Genuine Hotels.com guest review
I stayed at this hotel 5 years ago and never aent back or recommended to anyone, and went back this time because it was the only available in the area. The floor plan was refurbished but poor quality and customer service has not changed since 5 years ago. The price was $45-50 more than the hotels in the area. Wow !!! Big difference considering its not […] anyone's first choice . I stand by my word this time .....Never again. Read moreGenuine Hotels.com guest review
"One Night Stay"
This was a little difficult to find in the dark, but close to Route 93, and convenient for just the two of us. We were on our way home and just needed a place to stay for one night, so the large, clean room, comfy bed, and good breakfast were just what we needed. The wifi was almost non-existent, and I'm not so sure about the set up of the room, with […] the commode and shower in one room, and the sink with a long counter inside the door to the hallway, but it worked. We'd stay here again if it was as convenient. Read moreGenuine Expedia guest review
The room was clean and comfortable. The price was very reasonable.Genuine Hotels.com guest review
"Good times good stay"
My stay was well. I wish for their breakfast the options were a little better but cant have it all.Genuine Hotels.com guest review
"not great for biz travel"
poor excerise facility. loud ac unit in room .Genuine Hotels.com guest review
Everything about our stay was average. There was nothing wrong with the hotel what so ever, but we have stayed in some of the surrounding hotels on that same strip of road and for the price the other places seemed to offer a lot more. They didn't even have snack or drink machines. I just think for the price of the hotel there should be a some sort of […] amenity such as a pool. Everything was clean and the staff was very friendly. Read moreGenuine Hotels.com guest review
"Vacation to Boston"
Hotel is close to the Quincy Adams Transit Station. Hotel offers Shuttle service to and from the station which is nice. The free breakfast is good also. They only have 1 washer and 1 dryer however for the entire Hotel which is odd as the Hotel has over 100 rooms. We were travelling with friends and were not able to do our laundry at the same time, a […] little inconvenient. The rooms are a little pricey. Mid-week we moved to another hotel just 1 exit down ( in Randolph) and paid an average of $40 less a night . They had all the same amenities and were just as nice. Read moreGenuine Hotels.com guest review
i enjoyed my stay there, as did my friends......would definitely go back, as we all plan to go back to visit Braintree....Genuine Expedia guest review
"Not close to much of anything"
You really need a car, the hotel is not close to much of interest and not really close to the MBTA trains. The hotel shuttle can take you to the train station so you can get into Boston and to other places but they only run during the day. The carpet in the hotel din;t seem that clean but everything else was nice. Pretty basic but functional. The hotel […] overall was pretty quiet. Read moreGenuine Hotels.com guest review
"nice hotel .. please try it .. you will like it"
We had a king size bed ..but only regular pillows. plus the pillows were to soft. Also there was a tour bus that was leaving in the morning and they took all the tables and ate all the food. My friend and I had to go out to breakfast before we got on plane.Genuine Expedia guest review
"Friendly staff...good choice."
We were only there for a night but it was clean and the staff was helpful!Genuine Expedia guest review
"Nice quiet place."
The location in Braintree worked well for us as we were visiting family in Quincy which is very short on hotels. The hotel was clean and quiet and the beds and pillows were fine. Staff was pleasant and helpful. Breakfast was fine, but fresh fruit beyond bananas would be a good addition. Our only irritation was not having anywhere to hang towels around […] the sink area. Having to walk into the bathroom with wet hands and face was sort of silly. Read moreGenuine Expedia guest review
"Easy stay - no hassles"
Arrived late and left early on a recent one-night stay. Hotel was convenient to the highway. Quick check-in - with no hassle. Although property is a little older - everything was clean and in working order with the room. Breakfast was quick and convenient.Genuine Hotels.com guest review
"Great experience overall; minor issues."
The hotel was very clean, but the hallways on the second floor smelled bad, like a mixture of smoke and chemicals. Also, the rooms are not very soundproof. Conversations and televisions happening in rooms next to mine were muffled but audible.Genuine Expedia guest review
"This hits the Spot"
This was a goo find to break up the long ride in a single day. The continental breakfast is always a hit. Been to these before and would do this again.Genuine Hotels.com guest review
VERY COURTEOUS DESK STAFF AND MANAGEMENT . SMALL BATHROOM, BUT CLEANING GIRLS WERE VERY QUIET AND VERY HELPFUL. IF YOU LIKE PEACE AND QUIET THIS PLACE IS GREAT ! WANTED TO STAY OUT OF THE NOTORIOUS NEIGHBORHOOD HOTELS WITH THEIR RUDE HELP, AROUND BOSTON, SO FOR THE PRICE THIS AREA AND THE HOTEL WAS JUST FINE .WILL STAY THERE AGAIN.Genuine Hotels.com guest review
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