"off season pampering"
i thought the folks in the spa could have been much more friendly. I am someone without a lot of spa experience and there was no one to show me the ropes. Fortunately, I'm an explorer type so I found most every amenity. Our waiter for our dinner at Freu was beyond excellent. He made us feel like special guests and was helpful to us throughout our stay […] there. If I were to return with my entire family he would be the main reason. Going during off season times has many benefits, largely have hotel to yourself. :))) Read moreGenuine Hotels.com guest review
"Decent hotel in very touristy area"
The inside of the hotel is quite nice but (like most of the hotels in Lloret) it looks quite dated from the outside and is in serious need of a paint job. The surrounding area is very full of tourists and we were pretty disappointed with the quality of restaurants. Given the available options in the area I think this hotel is a decent choice but we […] were a bit disappointed as we expected a bit more luxury for the price. Also, parking is 18 euro/night and the beds are extremely hard. Read moreGenuine Hotels.com guest review
"How can this be called a Five-Star Hotel"
The food is good, if you can get it. The service is acroos the board terrible. They do not answer their phones and are very short of staff. The phsical property and location are great, but the hotel is not well kept--dirty halls, etc..Genuine Expedia guest review
"Top quality hotel for family or business"
Location is great - just on the limit of the tourist area, minutes walking to any store, restaurant or the beach, while being quite. In addition, the Casino is just under the hotel itself. Rooms and hotel are renovated, pool is great and very nice restaurants, professional staff, free WiFi. Parking is expensive, 18EU per night, while you may find free […] parking near by. The hotel is inaccessible directly from the road. Entrance requires quite a lot of walking (arround the casino and the park that surrounds the hotel). Read moreGenuine Expedia guest review
"Great Hotel with excellent facilities, good value"
Lovely Hotel in busy location, 10 minutes walk to busy beach. Excellent pool and poolside restaurant bar. On arrival in our room, it had a terrible smell of damp & humidity. We complained and were given another room immediately, but we did not expect such a room in a 5 star hotel. The Freu restaurant , very expensive and food not up to standard. The […] poolside restaurant and buffet was much better withe excellent food and attentive staff. The front of house staff all very friendly and helpful.Rickard recommended a fantastic restaurant at a nearby Canyelles beach, 10 minutes taxi ride away. Off the beaten track by the beach but well worth a visit for food and fantastic view. Read moreGenuine Expedia guest review
"Very nice hotel and great for families"
We stayed for two nights and it was the last hotel we stayed at during out 2 week tour of Spain. The hotels pool is very nice and great for both adults and kids. Lloret de Mar is a party town but you won't find the young people staying here so it's calm and serene for the most part. Concierge spoke both Spanish, French and English. Location is not too […] far from the beach or city center so you can easily walk everywhere. We stayed us a comfort room and it was very big but you could hear the people above us when they walked with their high heals on or if the spoke loudly. The room decor needed a bit of updating and some artwork- barewalls felt a bit like a hospital. Read moreGenuine Hotels.com guest review
"Good hotel but not 5*"
Adequate. Facilities good but not available throughout the day. Rooms small but clean.Genuine Expedia guest review
This hotel is trying to be something it's not! 3 times more expensive than similar hotels. Also an earey feeling as if we were the only people in the hotel. Money laundering springs to mind..Genuine Hotels.com guest review
"an oasis in the town"
beautiful hotel.. service excellent .. beautiful grounds... but outside the 5 star hotel one star, this hotel and its staff are in an oasis.Genuine Hotels.com guest review
trés bon sejour , dans des conditions au top personnel sympa et agréable .Genuine Hotels.com guest review
"Personnel trés acceuillant"
Superbe séjour de 3 nuits en pension compléte. Cuisine excellente,produits de qualité, acceuil charmant, cava offert en apéritif à chaque repas.Genuine Expedia guest review
"Excelente Servicio y Calidad"
La calidad de las habitaciones (estabamos hospedados en una suite) y las instalaciones es excelente. Toda la gente del staff fueron muy amables. En cuanto a las instalaciones, cuenta con una piscina muy grande, spa, varios restaurantes. El desayuno buffet y el restaurante Frei son de primera. Lo unico malo es la ubicacion del hotel, ya que no esta en […] la playa. Sin embargo esta ubicado en la zona tranquila de Lloret que para muchos puede ser una ventaja. Read moreGenuine Hotels.com guest review
"petits déjeuners très bien"
mauvaise organisation à la réceptionGenuine Hotels.com guest review
"séjour plus que convaincant"
séjour trés agréable , un confort de la chambre au top ,en plus trés calme une situation et un environnement trés reposant. un petit déj trés complet et délicieux.Un personnel trés souriant et à l'avenant.Franchement , je ne trouve rien à redire.Genuine Hotels.com guest review
Единственная пятерка в этом районе, есть еще на пляже но номера там обставлены бабушкиными комодами. Так что это единственный вариант, цена-качество. К морю возят на микроавтобусе, завтраки хорошие, при отеле казино. Пляж на который возят , лучше городского( до которого можно дойти пешком ). По номерам, да и вообще - крепкие четыре звезды. Но в самом […] городке, вы не найдете ничего лучше... Город трех звездных отелей, рассчитанных на европейскую молодеж... Read moreGenuine Hotels.com guest review
"Airconditioning is totally useless"
A reasonable 3 star hotel, but the airconditioning deserves a 0-star rating. Also the parking is made for very small cars. I would rate in general this hotel 3-3+ star level.Genuine Hotels.com guest review
"Desastroso¨NO LO RECOMIENDO!!!!!"
Se me vendio como el Hotel mas lujoso de la Zona un 5 Estrella. Este Hotel por desgracia no llega ni a un 3 Estrella. El personal del Hotel incompetente. Reserve una Habitacion con 2 camas, me pusieron una de matrimonio. Esa habitacion estaba muy sucia, pelos por el suelo, floreros con agua estancada y sin flores, el Water no funcionaba, el Telefono […] no funcionaba. Nos cambiaron de Habitacion y en esta no funcionaba el Aire Acondiconado, y estamos en Julio¨!!! Tuve que dormir las dos noches con la ventana abierta con el Ruido de la calle....Bajamos una noche al Restaurante y despues de esperar 15 minutos nos levantamos y nos fuimos, Habia gente esperando para entrar y saliendo cabreadas por el trato....Al final nos comentaron que habian cambiado de direccion y por eso todo ese descontrol y desastre. Las habitaciones y el Hotel huele muy mal, humedades, sin pintar ect ect....NO LO RECOMIENDO PARA NADA !!!! Read moreGenuine Hotels.com guest review
"Para ser un 5 estrellas, podria ser algo mejor."
Resumiré mi comentario repitiendo algo que dijo un huésped durante su checkout: "Es el peor 5 estrellas en el que he estado". El hotel sigue siendo un cinco estrellas, pero te deja con la sensación de que podria ser un 4 estrellas tranquilamente. La situación del hotel en Lloret tampoco ayuda, porque Lloret es Lloret, pero bueno, eso se sabe desde que […] escoges el hotel. Lo bueno es que queriamos un hotel de lujo, cerca de casa y con acceso a un casino para divertirnos una noche y eso el hotel lo tiene. esta a 2 minutos andando del gran casino de Lloret con lo que, en definitiva, nos quedamos satisfechos de la estancia. Valoro muchissimo el Wi-Fi gratis en la habitación, no soporto los 5 estrellas que te cobran 10 euros por hora cuando estas pagando 150 o 200 por noche. Por cierto, la primera habitación que nos dieron tenia mucho ruido del aire acondicionado y no tuvieron problema alguno en cambiarnos de habitación. El personal fue amable y correcto en todo momento. Read moreGenuine Hotels.com guest review
"Utmärkt bra ställe!"
Nästan allt var perfekt.Genuine Hotels.com guest review
"El acceso desde la carretera es complicado."
Al estar solo una noche no puedo emitir un juicio de valor mas justo., pero considero que para ser un 5 estrellas esta rozando justito la categoria.Genuine Expedia guest review
"ממולץ לחפש מלון אחר בקוסטה ברווה"
היהס בקבלה היה איום ונורא חיכינו 1.5 שעות לחדר למרות שהשעה היתה 4 אחר הצהריים לבסוף קיבלנו חדר של מעשנים למרות שהדגשנו שאנו רוצים חדר ללא עישון בחדר נוסף שקיבלנו המזגן לא עבד כך טורטרנו במשך 3 שעות המלון והחדרים רחוקים מ5 כוכביםGenuine Hotels.com guest review
"repas au top .hotel au top"
tres bon sejour repas gastro impecable hotel tres beau .tout et tres bien dans l hotelGenuine Hotels.com guest review
"Très bon hotel. A recommander"
Un régal !!!Genuine Hotels.com guest review
"Fajnie spedzony czas w kulturalnej atmosferze"
Hotel położony nieco z boku centrum, oferujący spokoj i kameralnosc oraz jednoczesnie łatwy dostęp do 'uroków' miasta czy na plaże. Posiłki i obsługa na wysokim poziomie. Godny polecenia.Genuine Hotels.com guest review
Le personnel est vraiment parfait tant par la qualité du service que son relationnel.La seule petite deception est que j'avais réservé une chambre avec deux grands lits et que nous avons eu deux petits lits. En ce qui concerne le spa , nous avons bien apprécié les massages proposés.Je n'hésiterai en aucun cas à revenir dans cet hotel.Genuine Hotels.com guest review
Hotel centralissimo ma immerso nel verde, personale gentilissimo e molto disponibile, ottima cucina di alta qualità nel ristorante "Freu" presso l'hotel stesso, eccellente anche la colazione : a buffet con prodotti che soddisfano ogni tipo di gusto ed alla carta per assaporare piatti cucinati al momento . La tranquillità e la discrezione sono assicurati […] in questo hotel.Sinceramente non riesco a trovare nessun difetto su questo alloggio, posso solo consigliarlo a tutte quelle persone che desiderano trascorrere una piacevole vacanza in questo splendido posto chiamato" Lloret de mar "... ......Voto complessivo decisamente eccellente! Read moreGenuine Expedia guest review
"Está a 5 minutos andando del centro"
Agradable. Aunque hizo mal tiempo y no pudimos aprovechar todas las instalaciones y servcicios del hotel.Genuine Hotels.com guest review
Hôtel agréable, de bon confort et décoré avec beaucoup de goût. Cependant nous avons été surpris de constater qu'aucune tenue correcte n'était exigée pour le dîner au restaurant avec 1/2 P ( nombreuses personnes en tongs, tenue de plage et même "marcel" ... = dommage pour cet établissement ! À signaler aussi : 2 oreillers pour 3 personnes dans la chambre […] même après 2 réclamations ! Read moreGenuine Hotels.com guest review
"Pas au niveau "5 étoiles" attendu"
Un joli cadre de verdure, un personnel accueillant, mais une chambre décevante. A notre arrivée, la chambre n'était pas très nette (traces sur les vitres, les murs), une télévision cathodique et vieille. Nous avons souhaité changer de chambre mais celle que l'on nous a proposé n'était pas mieux.C'est un bon "3 étoiles", limite 4 mais pas 5. On attend […] le must dans un 5*. Read moreGenuine Hotels.com guest review
"hotel au calme"
tres beau jardin, au calme bien que proche de la ville et de la plage. piscine et terrasse très agréable.Genuine Expedia guest review
"Bien situe pas trop loin du centre ville"
Cette hôtel n à rien d un 5 étoiles comme on l entend en FranceGenuine Hotels.com guest review
"Hôtel idéal pour se ressourcer.."
Hôtel appréciable pour son calme et sa situation dans un parc de verdure ( bien entretenu). Le personnel est avenant, nous avons apprécié la navette pour la plage éloignée.. La nourriture est correcte, sans plus.. Le repas du midi pris dans le restaurant de la piscine est cher, compte tenu de sa simplicité, 38 € sans les boissons et par personne. Dans […] notre chambre, nous avons souffert de la chaleur trois nuits consécutives à cause d'une panne générale d'air conditionné. Nous y retournerons probablement.. Read moreGenuine Expedia guest review
"Struttura bellissima ma organizzazione pessima."
La struttura è bellissima, spaziosa, piscina stupenda ed il personale gentilissimo ma purtroppo c'è una grande confusione e cattiva organizzazione. La camera prenotata (superior con balcone) pagata da oltre una settimana era occupata da altra gente. Ci fanno alloggiare per una notte in una stanza al piano rialzato senza balcone e con un buco nel soffitto […] del bagno, dal quale usciva un cattivo odore dicendoci che non avevano altre stanze libere. Il giorno seguente, dopo le ns. Continue lamentele, ci spostano in una camera lusso al settimo piano; stanza bellissima e vista spettacolare, ma con un puzzo incredibile e insopportabile che veniva dal bagno e dal sistema di aerazione della camera.!! Ripeto: struttura bellissima, ma non vale il prezzo che abbiamo pagato e che chiedono. Le stanze superior non valgono niente. Paragonabile ad un *** stelle italiano. Per non parlare del parcheggio: € 18 euro al giorno!! Read moreGenuine Expedia guest review
"Situación excelente y tranquila"
Todo estuvo perfecto. El personal del hotel muy amable. Las instalaciones y servicios impecables. Volveremos pronto.Genuine Hotels.com guest review
"Pas mal pour les vacances en famille"
personnel accueillant, hôtel propre dans l'ensemble. on aurait souhaité une cafetière et théière dans la chambre comme dans tous les hôtels 5 étoiles. Mais dans l'ensemble c'est correct pour un plaisir familial. Les mini discos pour les enfants c'est sympa!!!!!Genuine Expedia guest review
Bon séjour en week end. Le spa est petit et nous n'y avons accès que pour 2 heures et sur reservation (15 euros par personne) ce qui est beaucoup pour la prestation (sauna de 2m x 2,5 et hammam de meme taille). Sinon nous y avons passé un agréable séjour. Navette régulière pour la plage. Personnel très serviable. Pour l'agitation de Lloret , cet hôtel […] est très paisible car à part, en haut d'une colline. Read moreGenuine Expedia guest review
dommage le prix du parking a 18E PAR JOUR POUR 8M2 AINSI QUE LA DEMI BOUTEILLE DE ROSE A 12E LE RESTE TRES BIENGenuine Expedia guest review
"Estancia 5 estrellas"
El hotel era precioso, las instalaciones inmejorables, pero sobre todo el trato del personal exquisito. Seguro repetiremos.Genuine Hotels.com guest review
aceuil tres bien personnel toujours disponible rien a dire hotel a recommender .Genuine Expedia guest review
"Amazing two weeks holiday in an upper class hotel. Every time again!"
04/22/15 QRita7 Luxembourg City, Luxembourg
Exquisite elegant renovated hotel with sumptuous ambience and large luxurious suites. Very friendly, courteous, attentive and skilled staff !! Delicious and well presented meals with a high selection of quality! Big green area like a lovely park surrounds the pool area. The only and very best hotel in Lloret de Mar ! Just one little problem: sometimes bad smell in the bathroom coming probably from the canalisation.
"Great value for a upmarket hotel"
04/16/15 Lesley6CO England
We stayed here for 2 days and thought it was a great hotel with amzing value for money. The recetion staff and bar staff were so helpful and friendly. The room was lovely and comfortable with a balcony and sea views. Breakfast had a good selection of food and hot things to order too. The room service supper was delicious and well presented. We would definitely return to this hotel and recommend it to others.
"Best in the area.."
04/15/15 Sahilleh Chandigarh, India
The hotel is like a local 5 star, as there are no option of a 5 star chain.. Ups - centrally located, friendly staff, adjoining casino, cleanliness, food is good quality, Downs - Not on beach, bathroom small, very less in-room amenities like no tea coffee, no complementary water, no ironing board. Overall a good experience.. We upgraded to a white suite for 50€/night.. Totally worth it..
04/13/15 bibarry Israel
After a bad begging to our visit going to a different Guitart hotel we upgraded to Monterrey. Stuff were lovely and understanding of our situation, they let us come and check the room first and then we moved in. It was already 8ish pm, we have stayed for a few nights and was very pleased, we barely wanted to leave the hotel to travel because of how lovely it was! Comfort bed, good breakfest comparing other europian breakfest- which means a lot from a picky eater like me. The pool area is really pretty, I found it odd that a cleaner waxed/cleaned the panels near the pool mid-day where all the people are at the poolside (the water was still quite cold at that time of the year so not a lot were actually inside but still odd choice)
"Amazing hotel loved every minute"
This was an amazing hotel, could not fault it in any way. Clean. Friendly staff with excellent service. No hidden costs. Food was excellent standard. Definitely 5 star . The area had beautiful beaches although not for small children as sloping beach so sea was very deep but suitable beach within walking distance. I would go back out of season
"Excellent Hotel and Staff"
10/06/14 Sarah B Wakefield, United Kingdom
Lovely hotel, all areas were very clean and well maintained. The Superior bedroom was immaculate and very well appointed. The dressing gowns and spa toiletries are a lovely touch, as was the jacuzzi bath and double sinks. Staff were very helpful, literally couldn't have done more to help.
"Great hotel in Lloret de Mar"
Nice hotel, enjoyed the outdoor pool & delicious breakfast. Rooms are good enough, loved the view from the balcony. Used free shuttle to the beach a few times, very convenient. Good location, the hotel is close to all the shops, cafés & supermarkets. The only bad thing is that there is no Gym.
08/30/14 SinzianaMAS Bucharest, Romania
I liked everything there, starting from the hotel room which was very clean and modern, comfortable and beautiful with a great view over the city and also to the sea. I likes also the restaurant and the pool! The services were excellent!
"really nice hotel"
08/26/14 sim p London, United Kingdom
had a few hiccups in the beginning arrived at 2.30 and room was not ready until 4pm was given wrong room but reception quickly fixed that. room was nice wouldn't be a uk 5* but was clean and comfy, a few time we would come in and it smelled like drain. the spa was nice all though the steam room was not working. the cleaners were very polite. restaurant expensive to didn't really eat there, had a 12 euro sandwich while we waited for our room. they do not provide a iron in the room which did upset my partner has he had to pay 4 euro per item to have it iron by the hotel. wifi very very poor in the room. I would stay again but we did find that not many black people stay in this area so we did have a lot of stares and whispering daily.
"Short Break - Spain"
08/19/14 JulieK_DK666 Wrexham, United Kingdom
Overall I couldn't complain about the hotel however; it was slightly disappointing from what we had expected. I had paid for a 5* hotel as a treat to my sister & niece, this turned out to not feel at all like we had received a 5* holiday. The hotel is very clean & set in lovely well maintained grounds; we visited for a four night short break on a half-board basis. (breakfast & evening meal included). Initally on our arrival 23:45pm we were greeted by a very polite and pleasant gentleman who made check in a very simple procedure. He offered to assist with our bags and informed us to contact him if there was anything at all we required. We were slightly disappointed with our room, we were on the 7th (top) floor and were overlooking a driveway. We were expecting to have a balcony which wasn't the case; I hadn't specified we wished a balcony on making our booking as I had wrongly assumed as it was a spanish resort there would be one. Our room was also the first along the corridor from the lift and throughout the night the noise of the lift squeaking was very loud. We were woken very frequently each night of our stay. All the staff were pleasant and polite but there was a lack of English speaking staff, most seemed more comfortable speaking either Spanish or French. I couldn't fault the staff around the pool areas or at the bars however, the dining room caused us a problem. Initially on entering the dining room we were met by a waitress at the door who asked for our room number, once this was checked on her list we then proceeded to enter. Our first experience was breakfast which looked as if it was going to be very straight forward, it was a buffet style for the main part however; we realised if you wanted hot food you were meant to order from the waiting on staff. A waiter asked if we would like tea or coffee, both my sister & I both ordered coffee which when arrived turned out to be a pot of tea (neither of us drink). After a few minutes of waiting I managed to explain to a different waiter that we had ordered coffee not tea, he apologised and then brought us 1 cup and a small jug with black coffee; I then had to wait to attract his attention to ask for milk, by the time it came the coffee was cold; we just gave up and settled for orange juice. The evening meals were also disappointing, there were only two choices which consisted of a salad buffet and one other, e.g. prawns/soup. The main course also only had a choice of three options, one fish or meat dish and a not very uninspiring vegetarian option. My niece is only 14 and the first night they never advised that they had a children's menu; we had noticed this by the 2nd night and this gave her more scope to have something she liked. We only had evening meals for 3 nights, the meat course on 2 of those nights was a sirloin steak, myself & sister ordered the steak the second night & tried to explain we would like them well done, this turned out to be a disaster, they had clearly been flash-fried, the inside was raw, not even rare. No one approached to check whether we were happy with our meal, we waited over 45mins before they came to clear the table & nothing was mentioned about the fact neither of us had not eaten our meals. The desert option was also very disappointing and limited on all three nights, two choices one of which was a scoop of ice cream (strawberry, chocolate or vanilla) and a cake/apple pie. Generally a nice break for a few nights. If I had been going for a two week holiday I would have been really disappointed. There is a lack of any fun feeling or entertainment within the hotel, there was a pool table but the air conditioning was on and the room was unbearable to stay in for too long. I would recommend that this hotel is probably more suited to couples and particularly if you are Spanish or French speaking.
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