"off season pampering"
i thought the folks in the spa could have been much more friendly. I am someone without a lot of spa experience and there was no one to show me the ropes. Fortunately, I'm an explorer type so I found most every amenity. Our waiter for our dinner at Freu was beyond excellent. He made us feel like special guests and was helpful to us throughout our stay […] there. If I were to return with my entire family he would be the main reason. Going during off season times has many benefits, largely have hotel to yourself. :))) Read moreGenuine Hotels.com guest review
"Decent hotel in very touristy area"
The inside of the hotel is quite nice but (like most of the hotels in Lloret) it looks quite dated from the outside and is in serious need of a paint job. The surrounding area is very full of tourists and we were pretty disappointed with the quality of restaurants. Given the available options in the area I think this hotel is a decent choice but we […] were a bit disappointed as we expected a bit more luxury for the price. Also, parking is 18 euro/night and the beds are extremely hard. Read moreGenuine Hotels.com guest review
"How can this be called a Five-Star Hotel"
The food is good, if you can get it. The service is acroos the board terrible. They do not answer their phones and are very short of staff. The phsical property and location are great, but the hotel is not well kept--dirty halls, etc..Genuine Expedia guest review
"Top quality hotel for family or business"
Location is great - just on the limit of the tourist area, minutes walking to any store, restaurant or the beach, while being quite. In addition, the Casino is just under the hotel itself. Rooms and hotel are renovated, pool is great and very nice restaurants, professional staff, free WiFi. Parking is expensive, 18EU per night, while you may find free […] parking near by. The hotel is inaccessible directly from the road. Entrance requires quite a lot of walking (arround the casino and the park that surrounds the hotel). Read moreGenuine Expedia guest review
"Great Hotel with excellent facilities, good value"
Lovely Hotel in busy location, 10 minutes walk to busy beach. Excellent pool and poolside restaurant bar. On arrival in our room, it had a terrible smell of damp & humidity. We complained and were given another room immediately, but we did not expect such a room in a 5 star hotel. The Freu restaurant , very expensive and food not up to standard. The […] poolside restaurant and buffet was much better withe excellent food and attentive staff. The front of house staff all very friendly and helpful.Rickard recommended a fantastic restaurant at a nearby Canyelles beach, 10 minutes taxi ride away. Off the beaten track by the beach but well worth a visit for food and fantastic view. Read moreGenuine Expedia guest review
"Very nice hotel and great for families"
We stayed for two nights and it was the last hotel we stayed at during out 2 week tour of Spain. The hotels pool is very nice and great for both adults and kids. Lloret de Mar is a party town but you won't find the young people staying here so it's calm and serene for the most part. Concierge spoke both Spanish, French and English. Location is not too […] far from the beach or city center so you can easily walk everywhere. We stayed us a comfort room and it was very big but you could hear the people above us when they walked with their high heals on or if the spoke loudly. The room decor needed a bit of updating and some artwork- barewalls felt a bit like a hospital. Read moreGenuine Hotels.com guest review
"Good hotel but not 5*"
Adequate. Facilities good but not available throughout the day. Rooms small but clean.Genuine Expedia guest review
This hotel is trying to be something it's not! 3 times more expensive than similar hotels. Also an earey feeling as if we were the only people in the hotel. Money laundering springs to mind..Genuine Hotels.com guest review
"an oasis in the town"
beautiful hotel.. service excellent .. beautiful grounds... but outside the 5 star hotel one star, this hotel and its staff are in an oasis.Genuine Hotels.com guest review
"On the road in Catalunya!"
The hotel was "good" overall. The rooms were clean, the staff were pleasant although most could not speak any English. Since we couldn't speak Spanish, French became our "meet in the middle" language. The outdoor pool was beautiful but not heated and was very cold. The indoor pool was very tiny and not accessible to children except for between the hours […] of 8-9 p.m. and they had to pay a fee to use it. Our children were very disappointed about this. Lloret de Mar was too commercial for our tastes. We rented a car and spent all of our time driving to various destinations (e.g. Montserrat, Girona, Tossa de Mar, Barcelona, ParcAventura, etc.). We had a great trip overall and enjoyed the sites of Catalunya (i.e. the Coata Brava & Barcelona). "Mark" (one of the managers) at the hotel was absolutely amazing...and really went out of his way to make our stay at The Guitart Monterrey very enjoyable!! Thanks Mark! Without you our trip would not have been nearly as good. We wish you all the best! Read moreGenuine Expedia guest review
"Could Have Been Much Better!"
Stayed 3 nights over Easter. Hotel is in an elevated position with great views. Staff are friendly and helpful while food in restaurant is excellent. Unfortunately for us our stay included a collection of failures which should not happen in a hotel of this standard. On arrival they claimed not to have received our (confirmed) booking from hotels.com! […] Took a while to sort but they did and upgraded us. At midnight discovered water leaking through ceiling light in bathroom - dangerous so we were moved immediately (room downgrade). Next morning discovered ants everywhere in room - moved again to room with no balcony. Equipment in this room (safe, internet, lamps) did not work so we had to move again - 4 rooms by lunch time and we were still in an inferiour room to the first. While the staff were always friendly and responsive the upheaveal did impact on our short break. Read moreGenuine Hotels.com guest review
"Excelente Servicio y Calidad"
La calidad de las habitaciones (estabamos hospedados en una suite) y las instalaciones es excelente. Toda la gente del staff fueron muy amables. En cuanto a las instalaciones, cuenta con una piscina muy grande, spa, varios restaurantes. El desayuno buffet y el restaurante Frei son de primera. Lo unico malo es la ubicacion del hotel, ya que no esta en […] la playa. Sin embargo esta ubicado en la zona tranquila de Lloret que para muchos puede ser una ventaja. Read moreGenuine Hotels.com guest review
"petits déjeuners très bien"
mauvaise organisation à la réceptionGenuine Hotels.com guest review
"séjour plus que convaincant"
séjour trés agréable , un confort de la chambre au top ,en plus trés calme une situation et un environnement trés reposant. un petit déj trés complet et délicieux.Un personnel trés souriant et à l'avenant.Franchement , je ne trouve rien à redire.Genuine Hotels.com guest review
Единственная пятерка в этом районе, есть еще на пляже но номера там обставлены бабушкиными комодами. Так что это единственный вариант, цена-качество. К морю возят на микроавтобусе, завтраки хорошие, при отеле казино. Пляж на который возят , лучше городского( до которого можно дойти пешком ). По номерам, да и вообще - крепкие четыре звезды. Но в самом […] городке, вы не найдете ничего лучше... Город трех звездных отелей, рассчитанных на европейскую молодеж... Read moreGenuine Hotels.com guest review
"Airconditioning is totally useless"
A reasonable 3 star hotel, but the airconditioning deserves a 0-star rating. Also the parking is made for very small cars. I would rate in general this hotel 3-3+ star level.Genuine Hotels.com guest review
"Desastroso¨NO LO RECOMIENDO!!!!!"
Se me vendio como el Hotel mas lujoso de la Zona un 5 Estrella. Este Hotel por desgracia no llega ni a un 3 Estrella. El personal del Hotel incompetente. Reserve una Habitacion con 2 camas, me pusieron una de matrimonio. Esa habitacion estaba muy sucia, pelos por el suelo, floreros con agua estancada y sin flores, el Water no funcionaba, el Telefono […] no funcionaba. Nos cambiaron de Habitacion y en esta no funcionaba el Aire Acondiconado, y estamos en Julio¨!!! Tuve que dormir las dos noches con la ventana abierta con el Ruido de la calle....Bajamos una noche al Restaurante y despues de esperar 15 minutos nos levantamos y nos fuimos, Habia gente esperando para entrar y saliendo cabreadas por el trato....Al final nos comentaron que habian cambiado de direccion y por eso todo ese descontrol y desastre. Las habitaciones y el Hotel huele muy mal, humedades, sin pintar ect ect....NO LO RECOMIENDO PARA NADA !!!! Read moreGenuine Hotels.com guest review
"Para ser un 5 estrellas, podria ser algo mejor."
Resumiré mi comentario repitiendo algo que dijo un huésped durante su checkout: "Es el peor 5 estrellas en el que he estado". El hotel sigue siendo un cinco estrellas, pero te deja con la sensación de que podria ser un 4 estrellas tranquilamente. La situación del hotel en Lloret tampoco ayuda, porque Lloret es Lloret, pero bueno, eso se sabe desde que […] escoges el hotel. Lo bueno es que queriamos un hotel de lujo, cerca de casa y con acceso a un casino para divertirnos una noche y eso el hotel lo tiene. esta a 2 minutos andando del gran casino de Lloret con lo que, en definitiva, nos quedamos satisfechos de la estancia. Valoro muchissimo el Wi-Fi gratis en la habitación, no soporto los 5 estrellas que te cobran 10 euros por hora cuando estas pagando 150 o 200 por noche. Por cierto, la primera habitación que nos dieron tenia mucho ruido del aire acondicionado y no tuvieron problema alguno en cambiarnos de habitación. El personal fue amable y correcto en todo momento. Read moreGenuine Hotels.com guest review
"Utmärkt bra ställe!"
Nästan allt var perfekt.Genuine Hotels.com guest review
"El acceso desde la carretera es complicado."
Al estar solo una noche no puedo emitir un juicio de valor mas justo., pero considero que para ser un 5 estrellas esta rozando justito la categoria.Genuine Expedia guest review
"ממולץ לחפש מלון אחר בקוסטה ברווה"
היהס בקבלה היה איום ונורא חיכינו 1.5 שעות לחדר למרות שהשעה היתה 4 אחר הצהריים לבסוף קיבלנו חדר של מעשנים למרות שהדגשנו שאנו רוצים חדר ללא עישון בחדר נוסף שקיבלנו המזגן לא עבד כך טורטרנו במשך 3 שעות המלון והחדרים רחוקים מ5 כוכביםGenuine Hotels.com guest review
"repas au top .hotel au top"
tres bon sejour repas gastro impecable hotel tres beau .tout et tres bien dans l hotelGenuine Hotels.com guest review
"Très bon hotel. A recommander"
Un régal !!!Genuine Hotels.com guest review
"Fajnie spedzony czas w kulturalnej atmosferze"
Hotel położony nieco z boku centrum, oferujący spokoj i kameralnosc oraz jednoczesnie łatwy dostęp do 'uroków' miasta czy na plaże. Posiłki i obsługa na wysokim poziomie. Godny polecenia.Genuine Hotels.com guest review
Le personnel est vraiment parfait tant par la qualité du service que son relationnel.La seule petite deception est que j'avais réservé une chambre avec deux grands lits et que nous avons eu deux petits lits. En ce qui concerne le spa , nous avons bien apprécié les massages proposés.Je n'hésiterai en aucun cas à revenir dans cet hotel.Genuine Hotels.com guest review
Hotel centralissimo ma immerso nel verde, personale gentilissimo e molto disponibile, ottima cucina di alta qualità nel ristorante "Freu" presso l'hotel stesso, eccellente anche la colazione : a buffet con prodotti che soddisfano ogni tipo di gusto ed alla carta per assaporare piatti cucinati al momento . La tranquillità e la discrezione sono assicurati […] in questo hotel.Sinceramente non riesco a trovare nessun difetto su questo alloggio, posso solo consigliarlo a tutte quelle persone che desiderano trascorrere una piacevole vacanza in questo splendido posto chiamato" Lloret de mar "... ......Voto complessivo decisamente eccellente! Read moreGenuine Expedia guest review
"Está a 5 minutos andando del centro"
Agradable. Aunque hizo mal tiempo y no pudimos aprovechar todas las instalaciones y servcicios del hotel.Genuine Hotels.com guest review
Hôtel agréable, de bon confort et décoré avec beaucoup de goût. Cependant nous avons été surpris de constater qu'aucune tenue correcte n'était exigée pour le dîner au restaurant avec 1/2 P ( nombreuses personnes en tongs, tenue de plage et même "marcel" ... = dommage pour cet établissement ! À signaler aussi : 2 oreillers pour 3 personnes dans la chambre […] même après 2 réclamations ! Read moreGenuine Hotels.com guest review
"Pas au niveau "5 étoiles" attendu"
Un joli cadre de verdure, un personnel accueillant, mais une chambre décevante. A notre arrivée, la chambre n'était pas très nette (traces sur les vitres, les murs), une télévision cathodique et vieille. Nous avons souhaité changer de chambre mais celle que l'on nous a proposé n'était pas mieux.C'est un bon "3 étoiles", limite 4 mais pas 5. On attend […] le must dans un 5*. Read moreGenuine Hotels.com guest review
"hotel au calme"
tres beau jardin, au calme bien que proche de la ville et de la plage. piscine et terrasse très agréable.Genuine Expedia guest review
"Bien situe pas trop loin du centre ville"
Cette hôtel n à rien d un 5 étoiles comme on l entend en FranceGenuine Hotels.com guest review
"Hôtel idéal pour se ressourcer.."
Hôtel appréciable pour son calme et sa situation dans un parc de verdure ( bien entretenu). Le personnel est avenant, nous avons apprécié la navette pour la plage éloignée.. La nourriture est correcte, sans plus.. Le repas du midi pris dans le restaurant de la piscine est cher, compte tenu de sa simplicité, 38 € sans les boissons et par personne. Dans […] notre chambre, nous avons souffert de la chaleur trois nuits consécutives à cause d'une panne générale d'air conditionné. Nous y retournerons probablement.. Read moreGenuine Expedia guest review
"Struttura bellissima ma organizzazione pessima."
La struttura è bellissima, spaziosa, piscina stupenda ed il personale gentilissimo ma purtroppo c'è una grande confusione e cattiva organizzazione. La camera prenotata (superior con balcone) pagata da oltre una settimana era occupata da altra gente. Ci fanno alloggiare per una notte in una stanza al piano rialzato senza balcone e con un buco nel soffitto […] del bagno, dal quale usciva un cattivo odore dicendoci che non avevano altre stanze libere. Il giorno seguente, dopo le ns. Continue lamentele, ci spostano in una camera lusso al settimo piano; stanza bellissima e vista spettacolare, ma con un puzzo incredibile e insopportabile che veniva dal bagno e dal sistema di aerazione della camera.!! Ripeto: struttura bellissima, ma non vale il prezzo che abbiamo pagato e che chiedono. Le stanze superior non valgono niente. Paragonabile ad un *** stelle italiano. Per non parlare del parcheggio: € 18 euro al giorno!! Read moreGenuine Expedia guest review
"Situación excelente y tranquila"
Todo estuvo perfecto. El personal del hotel muy amable. Las instalaciones y servicios impecables. Volveremos pronto.Genuine Hotels.com guest review
"Pas mal pour les vacances en famille"
personnel accueillant, hôtel propre dans l'ensemble. on aurait souhaité une cafetière et théière dans la chambre comme dans tous les hôtels 5 étoiles. Mais dans l'ensemble c'est correct pour un plaisir familial. Les mini discos pour les enfants c'est sympa!!!!!Genuine Expedia guest review
Bon séjour en week end. Le spa est petit et nous n'y avons accès que pour 2 heures et sur reservation (15 euros par personne) ce qui est beaucoup pour la prestation (sauna de 2m x 2,5 et hammam de meme taille). Sinon nous y avons passé un agréable séjour. Navette régulière pour la plage. Personnel très serviable. Pour l'agitation de Lloret , cet hôtel […] est très paisible car à part, en haut d'une colline. Read moreGenuine Expedia guest review
dommage le prix du parking a 18E PAR JOUR POUR 8M2 AINSI QUE LA DEMI BOUTEILLE DE ROSE A 12E LE RESTE TRES BIENGenuine Expedia guest review
"Estancia 5 estrellas"
El hotel era precioso, las instalaciones inmejorables, pero sobre todo el trato del personal exquisito. Seguro repetiremos.Genuine Hotels.com guest review
aceuil tres bien personnel toujours disponible rien a dire hotel a recommender .Genuine Expedia guest review
"Hôtel Guitart Monterrey à Lloret de Mar"
Seul bémol au niveau de la chambre: une grosse télé et seulement quelques chaines. Des hotels moins étoilés proposent une grande gamme de programmes TV (Euro sport, ...) à regarder sur des écrans plats.Genuine Hotels.com guest review
"buenísima cocina gourmet"
Comimos de maravilla, alta cocina catalana, bravo al chef!Genuine Hotels.com guest review
"Amazing hotel loved every minute"
This was an amazing hotel, could not fault it in any way. Clean. Friendly staff with excellent service. No hidden costs. Food was excellent standard. Definitely 5 star . The area had beautiful beaches although not for small children as sloping beach so sea was very deep but suitable beach within walking distance. I would go back out of season
"Excellent Hotel and Staff"
10/06/14 Sarah B Wakefield, United Kingdom
Lovely hotel, all areas were very clean and well maintained. The Superior bedroom was immaculate and very well appointed. The dressing gowns and spa toiletries are a lovely touch, as was the jacuzzi bath and double sinks. Staff were very helpful, literally couldn't have done more to help.
"Great hotel in Lloret de Mar"
Nice hotel, enjoyed the outdoor pool & delicious breakfast. Rooms are good enough, loved the view from the balcony. Used free shuttle to the beach a few times, very convenient. Good location, the hotel is close to all the shops, cafés & supermarkets. The only bad thing is that there is no Gym.
08/30/14 SinzianaMAS Bucharest, Romania
I liked everything there, starting from the hotel room which was very clean and modern, comfortable and beautiful with a great view over the city and also to the sea. I likes also the restaurant and the pool! The services were excellent!
"really nice hotel"
08/26/14 sim p London, United Kingdom
had a few hiccups in the beginning arrived at 2.30 and room was not ready until 4pm was given wrong room but reception quickly fixed that. room was nice wouldn't be a uk 5* but was clean and comfy, a few time we would come in and it smelled like drain. the spa was nice all though the steam room was not working. the cleaners were very polite. restaurant expensive to didn't really eat there, had a 12 euro sandwich while we waited for our room. they do not provide a iron in the room which did upset my partner has he had to pay 4 euro per item to have it iron by the hotel. wifi very very poor in the room. I would stay again but we did find that not many black people stay in this area so we did have a lot of stares and whispering daily.
"Short Break - Spain"
08/19/14 JulieK_DK666 Wrexham, United Kingdom
Overall I couldn't complain about the hotel however; it was slightly disappointing from what we had expected. I had paid for a 5* hotel as a treat to my sister & niece, this turned out to not feel at all like we had received a 5* holiday. The hotel is very clean & set in lovely well maintained grounds; we visited for a four night short break on a half-board basis. (breakfast & evening meal included). Initally on our arrival 23:45pm we were greeted by a very polite and pleasant gentleman who made check in a very simple procedure. He offered to assist with our bags and informed us to contact him if there was anything at all we required. We were slightly disappointed with our room, we were on the 7th (top) floor and were overlooking a driveway. We were expecting to have a balcony which wasn't the case; I hadn't specified we wished a balcony on making our booking as I had wrongly assumed as it was a spanish resort there would be one. Our room was also the first along the corridor from the lift and throughout the night the noise of the lift squeaking was very loud. We were woken very frequently each night of our stay. All the staff were pleasant and polite but there was a lack of English speaking staff, most seemed more comfortable speaking either Spanish or French. I couldn't fault the staff around the pool areas or at the bars however, the dining room caused us a problem. Initially on entering the dining room we were met by a waitress at the door who asked for our room number, once this was checked on her list we then proceeded to enter. Our first experience was breakfast which looked as if it was going to be very straight forward, it was a buffet style for the main part however; we realised if you wanted hot food you were meant to order from the waiting on staff. A waiter asked if we would like tea or coffee, both my sister & I both ordered coffee which when arrived turned out to be a pot of tea (neither of us drink). After a few minutes of waiting I managed to explain to a different waiter that we had ordered coffee not tea, he apologised and then brought us 1 cup and a small jug with black coffee; I then had to wait to attract his attention to ask for milk, by the time it came the coffee was cold; we just gave up and settled for orange juice. The evening meals were also disappointing, there were only two choices which consisted of a salad buffet and one other, e.g. prawns/soup. The main course also only had a choice of three options, one fish or meat dish and a not very uninspiring vegetarian option. My niece is only 14 and the first night they never advised that they had a children's menu; we had noticed this by the 2nd night and this gave her more scope to have something she liked. We only had evening meals for 3 nights, the meat course on 2 of those nights was a sirloin steak, myself & sister ordered the steak the second night & tried to explain we would like them well done, this turned out to be a disaster, they had clearly been flash-fried, the inside was raw, not even rare. No one approached to check whether we were happy with our meal, we waited over 45mins before they came to clear the table & nothing was mentioned about the fact neither of us had not eaten our meals. The desert option was also very disappointing and limited on all three nights, two choices one of which was a scoop of ice cream (strawberry, chocolate or vanilla) and a cake/apple pie. Generally a nice break for a few nights. If I had been going for a two week holiday I would have been really disappointed. There is a lack of any fun feeling or entertainment within the hotel, there was a pool table but the air conditioning was on and the room was unbearable to stay in for too long. I would recommend that this hotel is probably more suited to couples and particularly if you are Spanish or French speaking.
08/13/14 Sammy381 Glasgow, United Kingdom
My partner and I stayed here for one week at the beginning of July. This was my 5th stay at the hotel and by far my best. The hotel staff were helpful and ensured our stay was enjoyable. We were upgraded to a Deluxe room free of charge upon arrival. The room was clean, spacious and had all the amenities we required. We were half board and were not disappointed by the quality and standard of food. There was an appropriate choice at breakfast and dinner. We spent time at the pool which was quiet and well staffed. We found the staff to be friendly and went out of there way to ensure our stay was excellent. Thank you to the managers for making our stay so enjoyable. We will definitely return next year. Kind regards, Samantha. :)
"Very bad trip in 3 stars hotel!!!"
08/10/14 Dachshundcgg Paris
Very disappointed by this 3 stars hotel pretending to be luxury !!! They are lying to the clients about the standing and the most important that the hotel manager does not care about clients opinion. He is not client oriented (I have never seen it in 5 stars hotel ). You will be better treated in 4 stars. The rooms and hotel facilities are old . People on the reception can not do anything without mng approval and this manager does not care about clients problems. I have never heard sorry for the terrible room with the key out of service, wedding party disco (in the hotel)till 4 am next to our room , electricity dangerous for our lives. The TV in the room is very old ( not plasma). The restaurent menu is poor . I have never it Spanish dishes like paella or tortilla. The same buffet every day for the breakfast and almost the same for the diner. Not many fresh vegetables. I ate much better in Canaries . The garden is poor as well , no flowers . Very bad view from the small old balcon. So my a advise is to avoid this hotel as you can find better price/quality in Spanish Ireland's or other regions. You can not pay for 5 stars hotel pretending to be luxury and to be treated like somebody who should accept what he had even if it was not what they sold to you.
"Overall wonderful hotel"
07/07/14 James A Barcelona, Catalonia, Spain
Overall very good hotel. We stayed for one night were immediately upgraded for free on check-in for free. The rooms were very clean and had all the amenities you needed (and a wonderful view of the city and sea). Great shuttle service to their private beach club (with full food and bar service on the beach)! Had a great time at the casino located in the property as well. I rated this one star less as some of the customer service was lacking for a '5 star'. For example we ordered breakfast in the room and our tea was forgotten, when we called down to reception they said they could bring it up but they would have to charge us another 10 euro service charge, needless to say, that wasn't the answer we were expecting (especially since we paid over 50 euros on breakfast for 2). Another example was when we asked for a taxi when we were leaving, the guy at reception seemed completely confused and just started shaking his head yes. So, after a few minutes we asked the other person at reception (who looked like the manager) and then he actually called a cab for us. Other than a few of these service related things, the hotel was very comfortable, quiet, and clean.
"My second review of this fabolous hotel"
06/17/14 yossireich israel
Writing a review must be a very responsible and serious act. It sometimes infects the future for very many hard good hotel employees and ruins years of the building an hotel reputation. This happens by irresponsible guests complaining about meaningless items like lack of toilet paper or a cold egg found in their salad.. Bad thing happens everywhere and to all of us. Even best employee could find himself in bad mood one day. This is my fourth visit in Guitart Monterrey hotel and I am doing maybe an unorthodox act by writing a second review for the hotel, just because, among very many 5 star hotels I have been staying, this is, without any doubt, one of the best! Just to prove a point, I am in Spain right now. I had to spend a week in Lloret, Costa Brava, and second week in Tarragona, Costa Dorada, 150km away. The original plan was to move in to a local best hotel there. Eventually, I found myself driving 300 kilometers and 6 hours on the roads almost every day just to be back with the company of these warm people, the best service, best food, best surroundings so on and on and on.... Just for the sake of reliability I couldn't find one negative remark on their behalf... So next time you write a review think twice on every remark. Most of all, you must shaw some compression.
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