All hotels in Honolulu, Hawaii, United States of America
1 room, 2 adults
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4.2 / 5Excellent

Score breakdown (from 72 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.2
  • Comfort
    4.3
  • Condition
    4.2
  • Neighborhood
    4.3
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5.0 / 5Outstanding
"Five Star Experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
One of the greatest vacations we have had. The service and accommodations were beyond excellent. Location was fabulous and everyone at the resort went out of their way to make our stay a great one.
Genuine Hotels.com guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope to you’ll stay with us again when your travels bring you back to Honolulu! Grant M. Nouchi Resort Director
6 night romance trip Apr 6, 2015
Geraldine
US
4.0 / 5Excellent
"Close to a wide beach, pools crowded"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The staff was helpful and a thank you seemed to help when we asked questions. I had to enter the room while the maid was there, they took my room key to verify I was in the correct room.
Genuine Expedia guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope to you’ll stay with us again when your travels bring you back to Waikiki. Grant M. Nouchi Resort Director
Other trip Feb 21, 2015
george
US
5.0 / 5Outstanding
"beautiful place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I love our stay at the Hilton grand vacation suites at the Hilton Hawaiian village. The resort is beautiful and they have so much activitis to do. The rooms are spacious and beautiful. We all loved it there
Genuine Hotels.com guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope to you’ll stay with us again when your travels bring you back to Honolulu. Grant M. Nouchi, Assistant General Manager
1 night trip with friends Nov 12, 2014
Brandy
US
5.0 / 5Outstanding
"Great view"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
wonderful!
Genuine Hotels.com guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
Thank you for your great review of our property. We hope to see you again in the future. Grant M. Nouchi, Assistant General Manager
2 night family trip Nov 8, 2014
Lei
US
5.0 / 5Outstanding
"Family oriented hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Loved it except i wish the slides in lagoon tower opens earlier and closes later.
Genuine Expedia guest review
Other trip Oct 27, 2014
theresa
US
4.0 / 5Excellent
"Nice Location / Old Room"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
We stayed in the Lagoon tower. It was clean and comfortable, but the furnishings/carpet were old. The view was great, and was convenient to get down to the beach. Didn't like that we couldn't confirm a crib before arrival (we called twice to talk to different people - same answer). Their response was first come first serve. We had to reserve from an outside company as the last thing we wanted was to be without a crib. We are glad we went, but wouldn't stay here again. The felt the value for the price wasn't there.
Genuine Hotels.com guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
We’re sorry to hear you had issues during your stay with us and want you to know this is not the type of experience we aim for our guests to have during their stay. We have passed this feedback on to the appropriate departments for correction. We hope you’ll give us the chance to make it up to you in the future should your travels bring you back to Honolulu. Grant M. Nouchi, Assistant General Manager, Resort Operations
2 night trip Aug 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Amazing hotel!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed in the Khalia tower - was awesome!!! Had all the amenities that you could ask for. Having the laundry available is very convienient!!
Genuine Expedia guest review
Other trip Feb 10, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel on Waikiki!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Though the room was standard hotel style (the "kitchenette" was literally a very small fridge and microwave, no sink or dishwasher), that was enough for two...so watch which room and tower you are choosing within the Hawaiian Village if you are travelling with a family. At first we were disappointed because the Kalia Tower was the farthest from the beach, however, the walk was so short, it didn't bother us at all. The Tapa Tower had a bus depot for it seemed, most tour buses, including ours with Robert's Hawaii. Nice shops, and a variety of family restaurants.
Genuine Expedia guest review
Other trip May 5, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The time share was very well located and clean. Only complaint was noise...could hear footsteps above and some noise from fellow guests next door. The views were great but would have liked a bit more space in the studio. Overall, a very nice stay.
Genuine Hotels.com guest review
7 night trip Dec 8, 2012
A Traveler
US
4.0 / 5Excellent
"Family Vacation"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
it was overall a good hotel to stay with your family. if your going just as a couple I would probley stay somewhere else.
Genuine Expedia guest review
Other trip Oct 17, 2012
Blanca
US
5.0 / 5Outstanding
"Great rooms, maid service could be better"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Room was excellent but maid service was very questionable. The first and second day were fine but after that I felt that she was putting dirty dishes back dirty and my dirty towels back on the rack from the floor. This hotel is for mostly Hilton owners and they only get one complimentary maid service during their stay so it may be the maid was upset that she had to come every day for us.
Genuine Expedia guest review
Other trip Oct 10, 2012
A Traveler
US
5.0 / 5Outstanding
"Clean and comfortable!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff were friendly; the beaches were not crowded like at Waikiki; wish there was a mirror out in the room, the only one was in the restroom and it gets hot in there when drying your hair; and can't share the mirror while putting on make up and hubby trying to do his hygiene so another mirror would help; comfortable bed; roomy studio; great staff.
Genuine Expedia guest review
Other trip Sep 20, 2012
Patty
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The Hilton Hawaiian Village has everything right on the property. Construction was going on during our stay, so it was not as beautiful as usual.
Genuine Hotels.com guest review
7 night family trip Sep 10, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Family Holiday"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place to stay with the family.
Genuine Hotels.com guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future. Grant M. Nouchi Resort Director
5 night family trip May 16, 2015
youssef
AU
4.0 / 5Excellent
"Great location at the lagoon end of Waikiki Beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
This is a great hotel; but I only gave the "room comfort" category an "OK" because we were disappointed with our lanai. It was too noisy to sit outside, or even have the sliding doors open; air-con noise from other rooms or construction?? We were in the Lagoon Tower - "Garden View suite" We would have liked the option to have a roll-away bed in the lounge so our teen boys didn't have to share the sofa sleeper - this wasn't made clear when I booked that this was not possible. Otherwise very comfortable and well equipped room/suite. All the staff were friendly and excellent.
Genuine Expedia guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
Thank you for your review. We're sorry for the miscommunication regarding the roll away bed, we do not have any on property. We look forward to seeing you again in the future. Grant M. Nouchi Resort Director
Other trip Feb 14, 2015
Deb
CA
3.0 / 5Good
"Excellent resort but disappointing accomodation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
The Hilton Hawaiin Village is an excellent resort & would definitely stay there again. the lagoon Tower is great but we unfortunately chose a "Studio Room" which was small, cramped & very dark - 2 small windows & no balcony. wish we had paid extra & chosen a 1 bedroom which all come with Lanai (balcony) & full size kitchens.
Genuine Expedia guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
Please accept our apologies for the challenges you experienced during your stay with us. Please know this is a rare occurrence and we are dedicated to providing outstanding service to all guests. We hope you’ll give us the chance to restore your trust in us in your future travels. Grant M. Nouchi Resort Director
Other trip Feb 14, 2015
Jan
AU
4.0 / 5Excellent
"Very nice complex...little pricey."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel complex. Short walk away from the busy main strip and lots going on at the resort. Surf board and SUP rentals are expensive and only allow SUP on the lagoon! Walk across the street in a strip mall and rent for way, way less and you can use where you want.
Genuine Expedia guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
Thank you for your review. We look forward to seeing you again in the future. Grant M. Nouchi Resort Director
Other trip Feb 3, 2015
Pamela
CA
4.0 / 5Excellent
"Large apartments in a great location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed in the Lagoon tower at the Hilton Hawaiian Village 9 years ago, the location on Waikiki Beach is great as this part is not so crowded, this time we booked a 2 bedroom oceanfront condo, they were very spacious and comfortable but in need of an upgrade, the view was amazing ( overlooking the lagoon , marina and beach ) and were very quiet, the resort itself is very busy and we did not use any of the pools, there are better places to stay but with a family of 6 we needed a condo and this was the best value on Waikiki beachfront, it is just a walk to the Ala Moana Shopping Centre and a 15-20 min walk up the beach to the Duke Statue.
Genuine Expedia guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
We are thrilled to hear you had such a fantastic time during your recent stay with us, thank you for taking time out of your busy schedule to write your review. Our desire to make you feel at home when you are away from home is what drives us. We look forward to seeing you again in the future! Grant M. Nouchi, Assistant General Manager
Other trip Jan 30, 2015
Kim
AU
4.0 / 5Excellent
"Aloha!!!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
It was our first time in Hawaii & certainly was an exciting one. Hotel location is very convenient; the Lagioon Tower us quite old but it serves our purpose. It would be good if it'll be updated. The sofa bed we had was squeaky; but service if the room attendant was superb.
Genuine Hotels.com guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope to you’ll stay with us again when your travels bring you back to Honolulu. Grant M. Nouchi, Assistant General Manager
5 night family trip Dec 7, 2014
Nerissa
GB
4.0 / 5Excellent
"beautiful grounds"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
beautiful grounds very clean the room looked a little dinged up stains on chairs nicks out of furniture - time for a replacement we had a one bedroom and it is very large and spacious -nice balcony
Genuine Expedia guest review
Other trip Dec 2, 2014
kyuquot
CA
5.0 / 5Outstanding
"Great position and central location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We arrived very early in the morning, was suprised that our room was ready to check-in this enabled us to drop our bags off and explore the hotel and enjoy the day (beaches, pools, shops and bar areas). There were alot of things to experience and the hotel staff made this easier with regards to booking day tours and our shopping trip to the outlets. Each night the hotel ran different activities with a show around the pool and fireworks on the Friday night topped our week off. The experience of the Hilton Hawaiin Village was like you were holidaying in "Paradise"
Genuine Expedia guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope to you’ll stay with us again when your travels bring you back to Honolulu. Grant M. Nouchi, Assistant General Manager
Other trip Oct 22, 2014
Nichole
AU
4.0 / 5Excellent
"great facilities and location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
close to beaches, transport and within walking distance of Waikiki. Hotel facilities were also excellent
Genuine Expedia guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
Thank you for your review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future. Grant M. Nouchi, Assistant General Manager
Other trip Oct 21, 2014
tracey
AU
5.0 / 5Outstanding
"Awesome location, great for the family"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Had another wonderful stay at HHV. Our fourth time and by far the best accommodation yet.
Genuine Expedia guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
Thank you for your review and continued loyalty to our property! We look forward to seeing you again in the future! Grant M. Nouchi, Assistant General Manager
Other trip Oct 20, 2014
matt and jules
AU
5.0 / 5Outstanding
"Beautiful and roomy , great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
What a beautiful place, clean, comfortable and roomy for a family.
Genuine Expedia guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
Thank you so much for your kind words regarding your recent stay with us. We truly enjoyed having you as a guest and we hope our service and amenities will make us your first choice for accommodations the next time you travel to Honolulu. Grant M. Nouchi, Assistant General Manager
Other trip Oct 15, 2014
chris
AU
5.0 / 5Outstanding
"Beautiful Resort Style Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Large 2 bedroom apartment with everything we needed and more. Great views of the ocean and amazing pool just below us. Great shops and facilities all on site but other great shopping within 10 minutes walk either way. Had an amazing time with different pool or ocean options everyday. Lots of activities if thats what you are looking for or just relaxing as we did.
Genuine Expedia guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future. Grant M. Nouchi, Assistant General Manager
Other trip Oct 12, 2014
Maree
AU
5.0 / 5Outstanding
"Paradise in Waikiki"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Highly recommend Hilton Grand Vacations it has everything a family could wish for ,thats with 2 picky teenagers all of us were catered for ,4 pools and a lagoon to choose to swim everyday ,or waikiki beach not to shabby !! :) it was paradise with plenty of room in a lagoon king bed with fold out & kitchen ,i recommend calling house keeping for extra pillows and mattress comforter it was a very comfy pullout sofa bed ,over 20 restaurants to choose ,2 ABC stores to buy sundries ,and a food pantry walking distance too , alamoana was also walking distance which was handy and expensive buying in up in all the sales ,ha ha ,we had a dream holiday ,and have come back to winter , :( , see you soon HGV ...mahalo for the memories xxx ALOHA
Genuine Expedia guest review
Other trip Jul 7, 2014
jodie
AU
5.0 / 5Outstanding
"Nice hotel close to the beach and friendly staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Awesome that explains it all. Friendly staff, clean facilities and very close to the beach.
Genuine Expedia guest review
Other trip Jun 23, 2014
George
AU
5.0 / 5Outstanding
"Excellent hotel, excellent service."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed at the Hilton in May with a 4 year old. The facilities are fantastic and all the staff are so helpful . Highly recommend .
Genuine Expedia guest review
Other trip May 21, 2014
A Traveler
AU
5.0 / 5Outstanding
"Perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really enjoyed our stay here. We stayed in the Lagoon tower with an ocean view so we looked out over the boat harbour and towards Honolulu. Had a one bedroom apartment and our 2 teenagers slept in the lounge - plenty of room. Even had daily room service which was a nice surprise and no resort fees. Staff couldn't have been more helpful and pleasant. Great location - close enough to walk to Ala Moana and to the heart of Waikiki but not in the hustle n bustle of the town. Handy having free laundry (byo soap powder) on each floor. Beach activities were expensive but walk 2 mins down the beach and you will find them lots cheaper. Entertainment at Tropics restaurant was brilliant and you can get an ok priced meal there. Again walk down the beach to the next bar and drinks are cheaper. Would definitely recommend staying here.
Genuine Hotels.com guest review
5 night trip Apr 18, 2014
Maryanne
NZ
4.0 / 5Excellent
"Nice hotel. Close to the beach and shopping."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We were pleasantly surprised with the size of the room. The only downside would have to be the lack of an in suite laundry machine. The shared laundry on the floor only had 2 washers and 2 dryers, 1 of which was broken. The Hilton complex is almost like a little city within a city and had lots of shopping and amenities just outside the lobby. There are alot of pools that you can go to as well. The hotel is also a short 10-15 minute walk from Ala Moana shopping center and the Waikiki walk, so you could easily go without needing a rental car. The elevators in the Kalia tower are very fast, unlike those in the Grand Waikikian tower.
Genuine Expedia guest review
Other trip Mar 25, 2014
John
CA
3.0 / 5Good
"Privacy within large facility"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Thirteen days of relaxation and shopping. Facility is dated and badly needs refurbishment but staff are obliging qhen asked. Maintenance is not a priority in this timeshare but when urgent is carried out quickly. Our airconditioning not working properly but when filters changed was literally freezing so dont be afraid to ask. Domestic staff very friendly so dont forget to tip them a couple of dollars every day. They get paid minimum wages so is nice to show gratitude. Overall a nice relaxing homelike stay, access to free video hire in each tower an excellent point, wonderful location and even an old building is a joy in Hawaii. Value for money is not as goid as newer facilities with kitchens and laundries on each floor but for a family good value.
Genuine Expedia guest review
Other trip Jan 25, 2014
martie
AU
4.0 / 5Excellent
"Well situated, clean & modern Suites"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This property offers a range of options. We are a family of four including two older teen sons. The Kahlia Tower was quite new. The suite's rooms were nicely fitted & finished. Compared to the Royal Hawaiian where we'd stayed in January, the decor was less hectic, the staff were far more accommodating & the property offered a far broader array of options. Throw in the annoying 'resort' charges at Royal Hawaiian & Moana Surfrider vs none at Hilton & it is a better option. Good location with on premise dining & shopping & its proximity to Ala Moana shops as well as Kalakau blvd means you can be in either without being overrun by either. I did hear some of the older tower rooms were not as good so the challenge is where you stay on the property. Regardless, it would be an option I'd consider again.
Genuine Expedia guest review
Other trip Jul 16, 2013
James
AU
4.0 / 5Excellent
"Attractive outdoor areas"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel is very comfortable. Its jewel would be its outside areas : amazing swimming pools, gardens, shopping & dining options. It is older but in fairness the room rates reflect this. Our room suite was spotlessly clean and spacious. The Check out time is quite early for the USA at 10am. This is a great place if you wish to be semi-independent (self catering) and have the comfort and security of being on a resort with 'everything'
Genuine Expedia guest review
Other trip May 1, 2013
Michelle
GB
4.0 / 5Excellent
"Central to everything"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Had a lovely 2 br suite in the Lagoon tower. It was spacious and worked well for our family of five. The location of the hotel was perfect...15 min walk to Waikiki central and even less to Ala Moana shopping centre. The village does get busy but I was happy that our tower was relatively hustle free. Look forward to staying here again.
Genuine Expedia guest review
Other trip Dec 15, 2012
Sonya
AU
5.0 / 5Outstanding
"hilton grand vacations Hawaii"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel was amazing. Comfort was fantastic and very happy with the overall experience at the hilton. Swimming pools great for the kids, and we all loved the lagoon and beach area to hang out at. Loved the huge space in our room, and it had its own full function kitchen as we were a party of 2 adults and 3 kids. Would love to go back and stay again1
Genuine Expedia guest review
Other trip Nov 15, 2012
Lee-anne
AU

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"GOOD!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
部屋のグレードアップをしていただいてとても満足でした。おかげさまで、還暦過ぎの夫婦にはゆったりとした時間を過ごすことが出来ました。
Genuine Hotels.com guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
この度は当リゾートにつきまして素晴らしいご意見をお聞かせ頂き心より感謝申し上げます。何よりもご滞在をお楽しみ頂けました事を大変嬉しく思うと同時に、次回当リゾートにてお目に掛かれるのを楽しみにしております。 Grant M. Nouchi Resort Director
3 night family trip May 25, 2015
TOMOKO
JP
3.0 / 5Good
"ほぼ満足でした"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
全般的にはほぼ満足しました。今回は、家族でホノルルマラソン参加のため、カリアタワーのオーシャンビュー、1ベットルーム(2ダブルベッド)の部屋に宿泊しました。 良かった点は、内装の彩りと清潔感、間取り、調度品の使いかって、洗濯機・乾燥機が各フロア設置されている事、ベルボーイやハウスキーピングの方々の応対(笑顔を含む)等です。残念だったのは、チェツクインはカリアタワーで行う事が事前に明記されておらず、到着時、ホテルの総合フロントに15分も並んでしまいました。そこで、カリアタワーに行ってチェツクインするように指示され、時間の無駄になりました。加えて建物が古いせいか、ベットルームが少し東側に傾斜していた事、また遮音性が悪く、上下、左右の部屋からの音がかなり聞こえた事などです。マラソン前夜は隣の部屋からの騒音で、夜中に何度か目を覚ましました。 またカリアタワーのフロントスタッフの対応はチェツクイン、アウトとも笑顔も無く、フレンドリーさを感じられなかったのは、ハワイに10回以上訪れて初めての経験でしたので驚きました。ただホノルルマラソンのスタート地点には近いので、当日の朝の起床時間を重視される方にはお勧めです。
Genuine Expedia guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
Please accept our apologies for the challenges you experienced during your stay with us. Please know this is a rare occurrence and we are dedicated to providing outstanding service to all guests. We hope you’ll give us the chance to restore your trust in us in your future travels. Grant M. Nouchi Resort Director
Other trip Dec 19, 2014
マラソンとうさん
JP
5.0 / 5Outstanding
"いままでで一番のハワイステイでした。"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
家族4人で宿泊しました。 何から何まで揃っていて滞在するには最高です。(一般家庭サイズの冷蔵庫、電子レンジ、オーブン、食洗機、食器セット、包丁セット、食器用洗剤、洗濯洗剤、ランドリーも無料で使えます。)こちらで用意するのは調味料くらいなもの。次回も是非利用したいと思います。
Genuine Hotels.com guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
この度は当リゾートにつきまして素晴らしいご意見をお聞かせ頂き心より感謝申し上げます。何よりもご滞在をお楽しみ頂けました事を大変嬉しく思うと同時に、次回当リゾートにてお目に掛かれるのを楽しみにしております。 Grant M. Nouchi, Assistant General Manager
5 night family trip Nov 3, 2014
A Traveler
JP
4.0 / 5Excellent
"このお値段でオンザビーチは お値打ち"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
9歳の娘含む家族三人で利用しました。娘が産まれてからはプールで気兼ね無くたっぷり遊びたいので、毎年ハワイアンビレッジに宿泊しています。今回はラグーンタワーに宿泊。タイムシェアで日本人が沢山購入されたのでしょうか、エレベーターは日本人だらけ。折角ワイキキを外しているのに少し残念でした。でもリビングとベッドルームが別など、ホテル棟では味わえない広さでした。夕方までプールでたっぷり遊び、夕方からはアラモアナでショッピング、ぶらぶら夜風にあたりながら徒歩でホテルまで戻れます。
Genuine Expedia guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
Thank you for your review. We look forward to seeing you again in the future. Grant M. Nouchi Resort Director
Other trip Oct 13, 2014
makiron
JP
1.0 / 5Poor
"外観は良い"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
今まで泊まったワイキキのホテルでは料金に最も見合ってないホテル。他の島からの移動の為、18時頃のチェツクインになりました。フロントには日本人?の少し若めな女性スタッフ、RQは部屋が一杯でダメです。まぁーあくまでRQですし、仕方ない。しかし、感じ悪い対応。本当にここヒルトン?気を取り直し部屋へ、開けた瞬間なんとも言えないカビ?排水?臭い。でも、部屋空いてないと言われたし今夜は我慢す事に。翌日どこからか物凄い工事の騒音、予約の時工事があるなんて聞いてない、フロントに電話すると急に決まりましたと、いやいや、工事あるなら他のホテルにしましたし、部屋のチェンジをする事になりましたが、今日中には移れるが時間は未定、荷物をまとめても自分で移動だと。えー。要するに一日部屋の為に外出出来ないって事?なんかね、もうどうでも良くなりました。結局、部屋は移らず4泊臭い部屋で過ごしました。カーペットはボロボロだし全てが古臭い泊まったタワーが悪かったのか、運が悪かっただけなのか、帰国してからもなんかもやもやしています。 ただ、レストランの対応は良かったのがせめてもの救いでした。
Genuine Expedia guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
Please accept our apologies for the challenges you experienced during your stay with us. Please know this is a rare occurrence and we are dedicated to providing outstanding service to all guests. We hope you’ll give us the chance to restore your trust in us in your future travels. Grant M. Nouchi Resort Director
Other trip Oct 6, 2014
ちろ
JP
4.0 / 5Excellent
"家族で2度目のハワイ"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
今回はコンドミニアム風のカリアタワーに7泊しました。キッチンの装備はほぼ満足になものでしたが、洗濯機は共同でフロアーに2台しかなく使えないことがありました。ワイキキの西の端アラモアナセンターに近い立地でレンタカーでノースや郊外に行くのにもワイキキビーチに行くのにも便利なホテルで、ビレッジ内のプールもスライダーなど複数あり子供も喜んで遊んでいました。室内のセーフティーボックスが滞在中2度も故障し、その都度セキュリティーの方を呼んで治してもらうのに時間がかかりました。フロントはいつも日本人のスタッフがおられ、行列も無く対応もしっかりしていて快適でした。今度はハワイ島に行ってもヒルトンのビレッジにしようと思います
Genuine Hotels.com guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
あなたのレビューをありがとうございました。 Grant M. Nouchi, Assistant General Manager
7 night family trip Aug 16, 2014
A Traveler
JP
5.0 / 5Outstanding
"全てに最高、品質高いヒルトングループ"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
ラグーンタワーに宿泊。買い物、ビーチ、プール共に全て近くとても便利。大人も子供も幼児も絶対満足出来るはずです。
Genuine Expedia guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
Thank you for your review. We look forward to seeing you again in the future. Grant M. Nouchi Resort Director
Other trip Aug 29, 2014
何度行ってハワイはいいですね〜
JP
4.0 / 5Excellent
"素晴らしいホテル"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
8回目のハワイ、4ヶ所のホテルに滞在経験あり、それぞれステキなホテルに当り満足、ハワイに恋してます。ラグーンタワー1ベットルーム24泊、眼下にはラグーン、広い芝生、金曜日には手が届きそうな花火、全てが素晴らしい経験でした。フロントのスタッフ2人は少し対応が冷たく感じましたが以外のスタッフは大変フレンドリーで部屋の広さ、清潔さ、キッチンの使いやすさ良いですね。ただ、ベットはツインの方が日本人にはありがたい(十分入る広さ)。
Genuine Hotels.com guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
この度のご滞在についてご意見をお聞かせ頂き誠にありがとうございます。私共のゲストとして当リゾートにお越し頂いたことを喜ばしく思うと同時に次回のハワイ旅行の際には、当リゾートのサービスそしてご提供するアメニティ等がお客様の最もご希望されるリゾートでありますよう願っております。 Grant M. Nouchi, Assistant General Manager
24 night trip Jul 16, 2014
eri
JP
4.0 / 5Excellent
"子供連れに嬉しいキッチン"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
ヒルトンハワイアンビレッジには今までも何回か宿泊していますが、ラグーンタワーに泊まるのは初めてでした。イリカイ側の部屋だったので景色はイマイチでしたが、広々とした室内となにかと重宝なキッチンが付いていて良かったです。冷蔵庫・ミキサー・電子レンジ・コンロなどの家電は勿論のこと食器などもそろっていますので部屋で軽く食事を済ませたりする時はとても便利でした。アラモアナとワイキキの中間地点なのでとても便利!JCBのカードさえあればピンクラインで移動も無料ですしね。また宿泊したいホテルです。
Genuine Hotels.com guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
この度のご滞在についてご意見をお聞かせ頂き誠にありがとうございます。私共のゲストとして当リゾートにお越し頂いたことを喜ばしく思うと同時に次回のハワイ旅行の際には、当リゾートのサービスそしてご提供するアメニティ等がお客様の最もご希望されるリゾートでありますよう願っております。 Grant M. Nouchi, Assistant General Manager
9 night family trip Jul 17, 2014
A Traveler
JP
4.0 / 5Excellent
"リピーターには最適!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
ワイキキアンに宿泊したかったのですが、予約が取れずラグーンタワーに宿泊しました。 部屋に洗濯機は無いし、古いし…と思っていたのですが、プールやビーチに近くてとても便利でした。 心配していた洗濯機も各階にランドリールーム(もちろん無料です)があるので、全く不便がなかったです。 (満室とのことでしたが、空きがなく部屋に戻ったのは一度だけでした。) お部屋もワイキキアンと比べてしまうとゴージャスさは劣りますが、広さもあるので、十分満足でした。 リピーターには最適です。コンシェルジュやフロント等々に過大な期待をしなければ何も問題ないと思います。(日本と同じようなサービスを求めても無理があります。) 次回もラグーンタワーに泊まりたいと思いました。
Genuine Expedia guest review
Other trip Jul 31, 2014
りんごまま
JP
5.0 / 5Outstanding
"綺麗です。"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
リノベーションされて間もないためか、とても綺麗でした。カリアタワー山側でしたが、夜景の美しいこと…。タンタラスの丘にも行きましたが、お部屋からの眺めで満足だと思いました。 キッチンのお皿が汚れていたり、食洗機に食器が残っていたりしましたが、海外のコンドミニアムでは良くある事でしょう。 エレベーターも待たずに来ますし、快適です。レンタカーを横付け出来て便利です。 ただ、ハウスキーパーに何度か出会いましたが、やたらウロウロしたり、部屋に掃除道具を忘れて行ったり、そこは残念でした。
Genuine Hotels.com guest review
5 night family trip Jul 19, 2014
A Traveler
JP
5.0 / 5Outstanding
"家族連れに最適です"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
タイムシェアのオーナーでもないのにラグーンタワーに宿泊できて本当に良かったです。 ビーチ、プールも揃ってるし、外に出るのもアクセスがよく、小さい子供連れだから助かりました(^o^)/
Genuine Hotels.com guest review
Response by Hilton Grand Vacations Suites at Hilton Hawaiian Village
この度は当リゾートにつきまして素晴らしいご意見をお聞かせ頂き心より感謝申し上げます。何よりもご滞在をお楽しみ頂けました事を大変嬉しく思うと同時に、次回当リゾートにてお目に掛かれるのを楽しみにしております。 Grant M. Nouchi Resort Director
5 night trip Jul 14, 2014
まき
JP
5.0 / 5Outstanding
"great location and pool"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
nice hotel
Genuine Hotels.com guest review
5 night trip Jun 17, 2014
eddie
CN
4.0 / 5Excellent
"とにかく広すぎ。"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
キッチン・ダイニングのスペースがプラスされる分広くなるのはわかりますが、実際に部屋に入ってビックリな広さでした。 キッチン道具は充実してますが、ザルと箸が無いので麺類を茹でるならご注意下さい。 3日目から掃除がありますと説明がありましたが、なぜか我々の部屋は2日目から毎日掃除が入ってました。 会員ではなく、レンタルだから??? ツインの部屋のベッドは少々小さめです。 電子レンジのボタンを見て、アメリカだ!!と呟きました(笑)
Genuine Expedia guest review
Other trip May 24, 2014
ごめ
JP
4.0 / 5Excellent
"室内が広く清潔感がある。"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
ラグーンタワーの三階に四泊しました。 古い割には掃除も行き届き清潔感があり、リラックスできました。 ただゴールデンウイーク真っ只中だったので、日本人の家族連れ、特に小さい子供が大勢大騒ぎ、外国人の宿泊客に気の毒やら、申し訳ないやらいたたまれない気分でした。 日本人従業員が多くて英語の話せない日本人には最高だと思います。
Genuine Expedia guest review
Other trip May 3, 2014
犬好きおばさん
JP
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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