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  • Country Inn Suites Matteson
  • All hotels in Matteson, Illinois, United States
All hotels in Matteson, Illinois, United States
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1 room,  2 adults 
Adults Children
Room 1:

Country Inn Suites Matteson - Matteson

41.508358, -87.737551
2.5 stars
950 Lake Superior Dr, Matteson, IL, 60443 United States ‎1-866-539-0036‎ | welcomerewards™

For every 10 nights, get 1 free!

Lowest price $84
available on 05/24/13
Price Match Guarantee
3.8 131 5

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    Country Inn Suites Matteson
    View Country Inn Suites Matteson on a map
    View all hotels in Matteson
    1 room,  2 adults 
    Adults Children
    Room 1:

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    Landmarks near Country Inn Suites Matteson

    • Matteson Station Hotels - Matteson 1.9 miles
    • Matteson 211th Street-Lincoln Highway Station Hotels - Matteson 2.0 miles
    • Richton Park Station Hotels - Richton Park 2.1 miles
    • Olympia Fields Station Hotels - Olympia Fields 2.6 miles
    • First Midwest Bank Amphitheatre Hotels - Tinley Park 2.9 miles

    Nearest hotels to Country Inn Suites Matteson

    • Americas Best Value Inn - Chicago South/Matteson
      1.5 stars
      160 yards from Country Inn Suites Matteson - Matteson
    • Holiday Inn Chicago Matteson Conf Center
      3.0 stars
      560 yards from Country Inn Suites Matteson - Matteson
    • La Quinta Inn Chicago Matteson
      2.0 stars
      740 yards from Country Inn Suites Matteson - Matteson
    • Holiday Inn Chicago-Tinley Park-Convention Center
      3.0 stars
      4.3 miles from Country Inn Suites Matteson - Matteson
    • Hampton Inn Chicago / Tinley Park
      2.5 stars
      4.4 miles from Country Inn Suites Matteson - Matteson

    Top Hotels in Matteson

    • Chicago South Loop Hotel
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    Nearby 2 Star hotels Matteson

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    • See all 2 Star hotels Matteson

    Nearby Matteson Country Inn Hotels

    • Country Inn & Suites By Carlson, Manteno, IL
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    • Country Inn Suites Romeoville
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    • See all Matteson Country Inn Hotels

    Nearby Matteson Hotels with Gym

    • Red Roof Inn & Suites Monee
      2.5 stars
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      3.0 stars
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    • Country Inn & Suites By Carlson, Tinley Park, IL
      2.5 stars
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    • Clarion Inn S Holland
      2.5 stars
      3.3 from 10 guest ratings
    • Days Inn Harvey, IL
      2.0 stars
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    • See all Matteson Hotels with Gym
    • HAMPTON INN SUITES BOLINGBROOK
      2.0 stars
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    • Thyme for Bed
      3.0 stars
      5.0 from 7 guest ratings
    • Holiday Inn Express Lansing
      2.5 stars
      4.9 from 16 guest ratings
    • Hampton Inn Joliet I-80
      2.5 stars
      4.7 from 64 guest ratings
    • Homewood Suites by Hilton Orland Park
      3.0 stars
      4.7 from 38 guest ratings
    • Hyatt Regency McCormick Place
      3.5 stars
      4.3 from 217 guest ratings
      Reviewed by a Hotels.com guest on Feb 27, 2013

      This guest did not leave a comment.

    • Red Roof Inn Merrillville
      2.0 stars
      3.5 from 133 guest ratings
      Reviewed by a Hotels.com guest on Feb 27, 2013

      This guest did not leave a comment.

    • Comfort Inn
      2.5 stars
      3.9 from 32 guest ratings
      Reviewed by a Hotels.com guest on Feb 26, 2013

      This guest did not leave a comment.

    • Extended Stay America Chicago - Lansing
      2.5 stars
      3.6 from 33 guest ratings
      "" Reviewed by a Hotels.com guest on Feb 26, 2013

      My stay was quiet and very pleasant.

    • Best Western Inn & Suites Midway
      2.0 stars
      3.4 from 120 guest ratings
      "" Reviewed by a Hotels.com guest on Feb 26, 2013

      One night we had very noisy neighbors, but when brought to the managements attention they took care of it right away. Great staff and ownership! We had a wonderful experience!

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    Overview of Country Inn Suites Matteson - Matteson

    Location.
    Located in Matteson (South Suburbs), Country Inn Suites Matteson is close to First Midwest Bank Amphitheatre. Additional area attractions include Coyote Run Golf Course and Tinley Park Convention Center.

    Hotel Features.
    Country Inn Suites Matteson has an indoor pool, a spa tub, and a fitness facility. Complimentary wireless Internet access is available in public areas and a computer station is located on site. The hotel features business amenities including a meeting/conference room and audiovisual equipment. Guests are served a complimentary breakfast. Additional amenities include multilingual staff, laundry facilities, and a fireplace in the lobby. Onsite parking is complimentary.

    Guestrooms.
    The 84 guestrooms at Country Inn Suites Matteson include coffee/tea makers and complimentary weekday newspapers. Televisions are equipped with cable channels. All accommodations provide desks and multi-line phones with voice mail; free local calls are offered (restrictions may apply). Bathrooms offer shower/tub combinations, hair dryers, and complimentary toiletries. In-room microwaves and refrigerators are provided. Additional amenities include irons/ironing boards and clock radios. In addition, housekeeping is offered daily and amenities available on request include wake-up calls.

    Image of Country Inn Suites Matteson, Matteson
    3.8 out of 5 Good (131 reviews)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    The hotel was nicer than I expected and the staff was friendly and helpful. There were a couple of issues with the cable and door lock that had to be... addressed, but the room was nice and clean. by a Hotels.com guest on 05/06/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $84
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    1 King-Nonsmoking-Guest Room

    One Bedroom Suite, One King Bed, Smoking

    King Smoking Whirlpool Suite

    Two Queen Beds, Smoking

    2 Queens-Nonsmoking-Guest Room

    King NonSmoking Whirlpool Suite

    One Bedroom Suite, One King Bed, Non-Smoking

    1 Bedroom Suite with Sofabed

    One King Bed, Non-Smoking

    Two Queen Beds, Non-Smoking

    1 King non smoking 1 Bedroom Suite

    Two Queen Non Smoking Accessible

    2 Queens-Smoking-Guest Room

    Standard Two Queens

    King Suite

    One King Non Smoking Accessible

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets not allowed
    • American Express
    • Diners Club
    • Discover
    • MasterCard
    • Visa
    • Check-in time starts at: 3 PM

    Amenities

    • General
    • Air-conditioned public areas
    • Computer station
    • Elevator/lift
    • Fireplace in lobby
    • Free Wi-Fi
    • Number of floors - 3
    • One meeting/conference room
    • Swimming pool - indoor
    • Total number of rooms - 84
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Complimentary toiletries
    • Cribs/infant beds available
    • Daily housekeeping
    • Desk
    • Electronic/magnetic keys
    • Hair dryer
    • Iron/ironing board
    • Shower/tub combination
    • See more room details
      • Cable TV service
      • Climate control
      • Coffee/tea maker
      • Complimentary weekday newspaper
      • Free local calls
      • Microwave
      • Multi-line phone
      • Phone
      • Refrigerator
      • Voice mail
      • Wake-up calls
    • Services
    • Complimentary newspapers in lobby
    • Fitness facilities
    • Free breakfast
    • Free parking
    • Laundry facilities
    • Multilingual staff
    • Safe-deposit box at front desk
    • Spa tub
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Business services
    • Dry cleaning/laundry service
    • Accessibility Features

    This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

    Dining

    Guests are offered a complimentary buffet breakfast.

    Recreation

    An indoor pool and a spa tub are on site. Other recreational amenities include a fitness facility.

    The recreational activities listed below are available either on site or nearby; fees may apply.


    • Swimming on site

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Matteson, Illinois, United States
    Map
      of
    41.508358, -87.737551
    Hotel coordinates:

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    Nearby Activities & Points of Interest

    1.0 - 3.0 mi

    • Matteson Station - 1.9 miles
    • Olympia Fields 211th Street-Lincoln Highway Station - 2.0 miles
    • Richton Park Station - 2.1 miles
    • Olympia Fields Station - 2.6 miles
    • First Midwest Bank Amphitheatre (Tweeter Center) - 2.9 miles

    3.0+ mi

    • University Park Station - 3.5 miles
    • Coyote Run Golf Course - 3.6 miles
    • Flossmoor Station - 3.9 miles
    • Tinley Park Convention Center - 4.3 miles
    • Ravisloe Country Club - 5.1 miles
    • Gary - Chicago Intl. Airport (GYY) - 19 miles
    • Chicago Midway Airport - 19 miles
    • Romeoville Lewis University Airport (LOT) - 19 miles
    • Joliet Park District Airport (JOT) - 23 miles
    • Greater Kankakee Airport (IKK) - 31 miles
    • Chicago O'Hare Airport - 34 miles
    • Valparaiso Porter County Municipal Airport (VPZ) - 38 miles
    • Chicago DuPage Airport (DPA) - 38 miles
    • Aurora Municipal Airport (AUZ) - 42 miles
    • Chicago Executive Airport (PWK) - 43 miles
    • Rensselaer Jasper County Airport (RNZ) - 49 miles
    • Michigan City Municipal Airport (MGC) - 49 miles
    All hotels in Matteson, Illinois, United States
    Reviews
    • All (131)
    • Business (15)
    • Romance (4)
    • Family (15)
    • Friends (5)
    • Other (92)
    3.8 / 5
    Good

    Score breakdown (from 131 reviews)

    • 5.0
      (43)
    • 4.0
      (48)
    • 3.0
      (18)
    • 2.0
      (15)
    • 1.0
      (7)

    Average rating for:

    • Cleanliness
      4.1
    • Service
      3.9
    • Comfort
      4.0
    • Condition
      3.8

    Reviews: Overall

    • <Previous
    • Page 1 of 3
    • Next>
    Country Inn Suites Matteson - Matteson
    1.0 / 5
    Poor
    "Bad stay!"

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      1.0
    I booked two nights at this hotel. I did not stay the second night because the first day was horrible. I my children were not able to take hot showers the water was cold. I called the front desk and i was told that there was nothing they could do about it. He said turn the tab to hot and let it run for 15min. I said what i have never experienced this […] before at an hotel before i was steaming by then. So no i will never stay there again. A waist of money and time for the amount i paid for two night a shame. Read more
    Genuine Hotels.com guest review
    2 night business trip in May 2013
    S.M.
    US

    Country Inn Suites Matteson - Matteson
    2.0 / 5
    Fair
    "Sucked"

    • Cleanliness
      1.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    Never again
    Genuine Hotels.com guest review
    Other trip
    May 6, 2013
    Joe
    US

    Country Inn Suites Matteson - Matteson
    4.0 / 5
    Excellent
    "Nice hotel in a great location"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      3.0
    The hotel was nicer than I expected and the staff was friendly and helpful. There were a couple of issues with the cable and door lock that had to be addressed, but the room was nice and clean.
    Genuine Hotels.com guest review
    Response by Country Inn Suites Matteson Thank you for your encouraging comments about our property. We are glad that you enjoyed your stay with us. We have also noted to rectify the issues that you mentioned and we assure that we have resolved it. We look forward to welcoming you and your family on your next trip. Sincerely, Andy General Manager
    1 night trip in May 2013
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    4.0 / 5
    Excellent
    "A Night to stay"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    We stayed one night from saturday to sunday morning and everything was ok until there were a whole lot of kids running in the hallway from the pool. There were people smoking weed because you could smell it in the hallway. The staff was great and the continental breakfast was great, however, the wall paper was peeling in the shower. I wont return back […] to this one but im sure there is another that I can go to. Read more
    Genuine Hotels.com guest review
    Response by Country Inn Suites Matteson Thank you for your time to send your valuable remarks. We appreciate your compliments and your suggestions about the hotel and its condition. As this time are are constantly working on our propery improvement plan and I assure you will see the difference in your next stay. We do want to serve you and your family and ensure we meet and exceed your expectations. So please call me in your next trip and I shall personally make your stay pleasant and enjoyable. Sincerely Andy General Manager
    1 night trip in Apr 2013
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    3.0 / 5
    Good
    "Spring break congestion"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Too many kids running through the hotel. Breakfast was great!
    Genuine Hotels.com guest review
    Response by Country Inn Suites Matteson Thank you for your time taken for the review and comments. We appreciate it and take it very seriously, to fine tune our operations. We are working dilligently to find solutions on dealing with kids running through the hallways. Being such a dynamic scenario, it requires time and patience. But, I would like to thank you for keeping us in your mind, with an assurance that we are doing the best to exceed your expectations. We look forwards to seeing you soon. Regards Andy General Manager
    1 night trip in Apr 2013
    Gary
    US

    Country Inn Suites Matteson - Matteson
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night business trip in Apr 2013
    Mario
    US

    Country Inn Suites Matteson - Matteson
    5.0 / 5
    Outstanding
    "Delightfully Exceeded My Expectations"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    The Comfort Inn & Suites delightfully exceeded what I expected. I booked 2 rooms, staying with a sister and four small children to visit a dying relative in Chicago Heights. We were rowdy, messy, tired and slightly depressed, but the hotel turned out to be a bright spot of our visit. The warm fire in the lobby and the kind friendly woman (a manager) […] checking us in were comforting after a long stressful drive. Every staff member was kind, patient, friendly, and *genuinely* focused on the quality of our stay. Rooms were warm, inviting and clean. We LOVED that we could open the windows (though rooms were fresh-smelling; not stuffy/stale). The pool was warm and clean. The breakfast quality and variety was much better than other hotels costing much more (and the sweet lady taking care of breakfast helped me find what I needed to feed 4 small hungry kids. I am GRATEFUL they still retain a smoking rooms (on the top floor, way off on one end). THANK YOU for treating me like a person, a valued customer. Most hotels treat smokers like dirty animals, with intolerant condescension and forced civility. Hotel shows a little age in minor ways that idin't affect the quality of our stay. The staff really made the difference - whoever is hiring understands this business. We decided to stay an extra night because the hotel came to feel like a little getaway for us, rather than the usual, depressing, run-of-the mill interstate hotel. Read more
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    Jen
    US

    Country Inn Suites Matteson - Matteson
    3.0 / 5
    Good
    "Just ok"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    It was fine for the price
    Genuine Hotels.com guest review
    Business trip
    Mar 7, 2013
    Lady Parish
    US

    Country Inn Suites Matteson - Matteson
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Feb 2013
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel was ok, I brought my children with on the stay and the water in the pool and spa was just nasty. But the overall service was great.
    Genuine Hotels.com guest review
    Response by Country Inn Suites Matteson Thank you for your feedback and for taking the time to write about your experience. We wanted to assure you that we are working dilligently to find and resolve the issues that you mentioned. We are delighted to read that you enjoyed your stay, otherwise. We look forward to your next stay. Please friend us on Facebook to stay informed of our upcoming specials! Sincerely Andy Sarma General Manager
    Other trip
    Feb 20, 2013
    savalas
    US

    Country Inn Suites Matteson - Matteson
    2.0 / 5
    Fair
    "Expensive for what you get."

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      3.0
    Room felt cheap. Low,quality bedding and towels. I paid top dollar for each of my rooms. I expect more for the money. Many noisy guests.
    Genuine Hotels.com guest review
    1 night business trip in Feb 2013
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night family trip in Dec 2012
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    5.0 / 5
    Outstanding
    "close to restaurants and shopping"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel is close to main roads but it's quiet. Beds are very comfortable, room was clean. The staff was helpful. Continental breakfast was good.
    Genuine Hotels.com guest review
    2 night family trip in Dec 2012
    Diane
    US

    Country Inn Suites Matteson - Matteson
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    4.0 / 5
    Excellent
    "What should be expected."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Great rate and located right off the express way, very close to a shopping mall and many restaurants. The room was clean,the employees were always friendly, hospitable and eager to help. There was also breakfast. There was an indoor pool for the kids and a hot tub, it just seemed to have way too much chorine or not enough ventilation. Overall an enjoyable […] stay. Read more
    Genuine Hotels.com guest review
    Response by Country Inn Suites Matteson Thank you for your time in sending your comments. We are thrilled that you enjoyed your stay. We cannot wait to see you and your family coming back to visit us again. Please keep us in mind and let us know if you need anything for your future trip. Best regards Andy General Manager p-708-748-4770
    3 night family trip in Nov 2012
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel was convenient, a good value and clean. Unfortunately, the group that came in on Friday night was quite noisy until late, but we were finaly abe to go to sleep. The breakfast was varied each morning giving everyone choices to select fro.
    Genuine Hotels.com guest review
    Response by Country Inn Suites Matteson Dear Marty, Thank you for your time in sending your comments. We are thrilled that you enjoyed your stay. We cannot wait to see you coming back to visit us again. Please keep us in mind and let us know if you need anything for your future trip. Best regards Andy General Manager p-708-748-4770
    5 night business trip in Nov 2012
    Marty
    US

    Country Inn Suites Matteson - Matteson
    2.0 / 5
    Fair

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    disappointing experience. Had to wait at least 10 miunutes to check in. Pool area was not cleaned up from the night before and I needed to have the lights turned on even though it was 9:00am.. Ran out of coffeee for breakfast.
    Genuine Hotels.com guest review
    1 night family trip in Nov 2012
    Grandpa
    US

    Country Inn Suites Matteson - Matteson
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Response by Country Inn Suites Matteson Thank you for your time in rating our hotel. We are thrilled that you were satisfied with your stay. We cannot wait to see you coming back to visit us again. Please keep us in mind and let us know if you need anything for your future trip. Best regards Andy General Manager p-708-748-4770
    2 night trip in Oct 2012
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    4.0 / 5
    Excellent
    "Free Wi-Fi a big plus"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Desk staff was friendly and helpful. Room was clean and comfortable. Beds and pillows were good. Free Internet was a big plus for me and it worked well. I would stay here again, no question.
    Genuine Expedia guest review
    Response by Country Inn Suites Matteson Dear Sam, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us.We look forward to your next stay. Please friend us on Facebook to stay informed of our upcoming specials! Best Regards Andy General Manager
    Other trip
    Nov 5, 2012
    Sam
    US

    Country Inn Suites Matteson - Matteson
    2.0 / 5
    Fair
    "Froze all night"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      2.0
    After arriving tired from a full day of heavy work, I came into my originally assigned room to find cold air blowing consistently. I called the front desk, and the agent told me to wait a few minutes and call back if the heat didn't turn on. It didn't, and he moved me to a new room. There, it was 2 degrees warmer to start, so I stayed there thinking […] the room would heat up as I adjusted the thermostat. I left to go back to work, returned, and the room seemed a bit chilly but bearable. Throughout the night, it got colder and colder, so that I woke up three times. By morning, it was so cold that the hallway was at least 10 degrees warmer. I was chilled!!!!! Read more
    Genuine Hotels.com guest review
    1 night trip in Nov 2012
    Beth
    US

    Country Inn Suites Matteson - Matteson
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Helpful staff .. quiet pleasant surroundings. Would gladly return.
    Genuine Hotels.com guest review
    2 night trip in Oct 2012
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    3.0 / 5
    Good
    "No frills, but clean"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Nothing special, but not bad. Room was clean and service was friendly. They recently switched to wall mounted thermostats that control the window AC, but this causd the room temperature to be very erratic. Panara is next door.
    Genuine Hotels.com guest review
    1 night business trip in Oct 2012
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    4.0 / 5
    Excellent
    "Nice Hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Will stay there again...the downside was the hot tub/spa pool wasn't working.
    Genuine Hotels.com guest review
    Response by Country Inn Suites Matteson We thank you for your sincere comments. We appologize that you could not enjoy the services of the hot tub during your stay, due to maintenance and repair schedules. However, we have re-opened it and is being enjoyed by the guests now. We would love to see you back and enjoy the facilities. Thank you for your sincere comments. We look forward to your next visit, when we can exceed your expectations.
    Other trip
    Oct 2, 2012
    Chell
    US

    Country Inn Suites Matteson - Matteson
    5.0 / 5
    Outstanding
    "Nice accommodations"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    We stayed at this location before attending a personal event the next day. The staff was excellent and the breakfast in the morning was wonderful! Would stay here again!
    Genuine Hotels.com guest review
    Other trip
    Sep 30, 2012
    Aj
    US

    Country Inn Suites Matteson - Matteson
    4.0 / 5
    Excellent
    "close to the expressway - interstate 57"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    I enjoyed the rooms and the breakfast....very good. I had a slight difficulty getting the room temperature to my satisfaction, but it was okay. The staff were friendly.
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    5.0 / 5
    Outstanding
    "Great place to stay !"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This is the second visit in town that we have stayed here. A very nice place to stay, very friendly staff, the breakfast is amazing and delicious, the outside area is kept so clean and appealing, just a very quiet and relaxing place to stay. We will be back whenever in the area.
    Genuine Hotels.com guest review
    3 night family trip in Sep 2012
    Charlene
    US

    Country Inn Suites Matteson - Matteson
    2.0 / 5
    Fair
    "Dirty and needs attention"

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      3.0
    Room was not clean, climate control did work properly, Internet did not work properly, TV in front room did not work properly, and toilet constantly ran. Will not be staying there again.
    Genuine Expedia guest review
    Response by Country Inn Suites Matteson Thank you for taking the time to post your comments about your stay. We sincerely apologize that the hotel was not to the standards you expect to find in a Country Inns and Suites hotel. The hotel has been made aware of the problems in order to take corrective action so that this will not happen again.
    Other trip
    Sep 21, 2012
    Frank
    US

    Country Inn Suites Matteson - Matteson
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      5.0
    we didnt like that the air conditioner didnt stay on at night so it got hot in our room and we didnt sleep much.
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    5.0 / 5
    Outstanding
    "Great hotel stay for girls weekend"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The front staff was very friendly. The rooms were nice. The beds very comfortable. and the breakfast in the morning was wonderful also.
    Genuine Expedia guest review
    Response by Country Inn Suites Matteson Dear Jen, Thank you for your time in sending your comments. We are thrilled that you enjoyed your stay. We cannot wait to see you and your family coming back to visit us again. Please keep us in mind and let me know if you need anything for your future trip. Best regards Andy General Manager p: 708-748-4740
    Other trip
    Sep 18, 2012
    Jen
    US

    Country Inn Suites Matteson - Matteson
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    2.0 / 5
    Fair
    "Disappointing"

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      2.0
    Hotel looks good on outside but disappointed with conditions in room, did not feel clean. Will not be my first option next time.
    Genuine Expedia guest review
    Response by Country Inn Suites Matteson Thank you for taking the time to post your comments about your stay. We sincerely apologize that the hotel was not to the standards you expect to find in a Country Inns and Suites hotel. The hotel has been made aware of the problems in order to take corrective action so that this will not happen again.
    Other trip
    Sep 14, 2012
    Glen
    US

    Country Inn Suites Matteson - Matteson
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Sep 2012
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    Jason
    US

    Country Inn Suites Matteson - Matteson
    3.0 / 5
    Good
    "Air flow/ kid control"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      2.0
    It was humid in the lobby. Think they had venting problems for the pool area even the fire place glass was fogged up and had been for some time.We took the 3rd floor figured it would be away from the crowd and the pool area. Kids ran the hall, and even ILL with the no smoking law it was strong smelling. We did not complain we only needed a place to […] sleep spent the rest of our time with our kids who live there in Chicago. Read more
    Genuine Hotels.com guest review
    2 night family trip in Sep 2012
    Bill
    US

    Country Inn Suites Matteson - Matteson
    3.0 / 5
    Good
    "Average"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      3.0
    Everything was about average. There were several maintenance issues, but nothing ruined the stay. There were issues that indicated they were ill-equipped to handle the full capacity of the hotel the weekend we stayed. While I was disappointed, it wasn't horrible. We still has a relaxing time.
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    Richard
    US

    Country Inn Suites Matteson - Matteson
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The front desk service was professional and friendly. The hotel was convient. Loved the pool! Someone staying at the hotel had left their van headlights on and a deligent job was done to find the owner to assist them. I would choose this location again without hesitation.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    Brownie
    US

    Country Inn Suites Matteson - Matteson
    4.0 / 5
    Excellent
    "Not bad for the price."

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Everything was good, except the booking of the room. We booked a non smoking room. When we got to the hotel they had our room booked as smoking . When you book be sure on what it is and read the fine print.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    1.0 / 5
    Poor

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      1.0
    We were given a room by the elevator even after I told the clerk we didn't want to be by the elevators. The maid oh left 2 hand towels the second day. Instead of 2 whole sets. The fitness room didn't have a tv remote. It was right off the swimming pool. So it was hot and humid. Last there was no one tending the breakfast area, so kids were playing with […] the food and paper bowls and plates. Ughhhh! Read more
    Genuine Hotels.com guest review
    Response by Country Inn Suites Matteson Thank you for taking the time to review our hotel. We apologize for the issues you encountered concerning the lack of service from the hotel staff in its entirety. We have notified management and will ensure issues such as this do not reoccur in the future. We value your feedback and hope you can give us a try in the future so we have a chance to restore your faith in our hotel.
    2 night trip in Aug 2012
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    3.0 / 5
    Good
    "better towels"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    yes. BETTER TOWELS. I had to ask for them. None in the room. At least she smiled but no apology. The towels have been beat with rocks over the last few years. Other than that, not bad. Fairly clean, somewhat quiet. Beware of the kids in the pool. Decent choices for breakfast.
    Genuine Hotels.com guest review
    5 night business trip in Aug 2012
    a. williams
    US

    Country Inn Suites Matteson - Matteson
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Aug 2012
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    i LOVE IT MY GRANDKIDS HAD A GOOD TIME IN THE POOL IT WAS A LITTLE FAR OFF THEN WHAT I WOULD LIKE BUT IT WAS WORTH IT LOVE IT AND I WOULD STAY IN TEH COUNTRY INN AGAIN MRS WALKER
    Genuine Hotels.com guest review
    4 night trip in Aug 2012
    MRS. WALKER
    US

    Country Inn Suites Matteson - Matteson
    4.0 / 5
    Excellent
    "Clean, Great Staff, Good Breakfast"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Was clean, staff was friendly, breakfast was filling and good. No complaints.
    Genuine Hotels.com guest review
    1 night trip in Jun 2012
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    2.0 / 5
    Fair
    "Go to a different Country Inn & Suites"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      1.0
    Hotel is in desperate need of upkeep throughout...or perhaps new management. Surprised to see the conditions like this at a Country Inn & Suites.
    Genuine Expedia guest review
    Response by Country Inn Suites Matteson We were sorry to hear about the condition of the hotel during your stay. You feedback is valuable to us and it helps us maintain our operating standards for all our hotels. Please accept our sincerest apologies and know that we value your patronage.
    Other trip
    Jul 24, 2012
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    4.0 / 5
    Excellent
    "One Nite Stand"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The pool and hot tub had a little too much chlorine. The television had uneven reception and the person at the desk said that they had some issues with their supplier. Beds were comfortable. Check out time was great, but the complimentary breakfast wasn't the best.
    Genuine Expedia guest review
    Response by Country Inn Suites Matteson Dear Mike, I sincerely apologize on behalf of my team to hear about your inconvenience during your stay. That was not our intention and we are working diligently to ensure that it is not repeated in the future. Give us a chance to make things right for you and your family. I assure you that you would not be dissapointed.Please feel free to call me to discuss your issues and concerns and I assure you I shall personally address you to your satisfaction. Looking forward to seeing you again, Sincerely Andy Sarma General Manager p-708-748-4770
    Other trip
    Jul 24, 2012
    Mike
    US

    Country Inn Suites Matteson - Matteson
    1.0 / 5
    Poor
    "Do not take your family here"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      1.0
    Pool was dirty, couldn't see the bottom Asked for extra towels, we are a family of 5 they only had 3 extra towels available We asked for a roll away bed on three different occasions and never got it We were there for 6 days and 4 out of the 6 days our room cards didn't work When we checked out no one even asked how our stay was, just said, "that's […] it" Read more
    Genuine Expedia guest review
    Response by Country Inn Suites Matteson Dear___________, I sincerely apologize on behalf of my team to hear about your inconvenience during your stay. That was not our intention and we are working diligently to ensure that it is not repeated in the future. Give us a chance to make things right for you and your family. I assure you that you would not be dissapointed.Please feel free to call me to discuss your issues and concerns and I assure you I shall personally address you to your satisfaction. Looking forward to seeing you again, Sincerely Andy Sarma General Manager p-708-748-4770
    Other trip
    Jul 20, 2012
    A Traveller
    US

    Country Inn Suites Matteson - Matteson
    5.0 / 5
    Outstanding
    "nice"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Clean, nice shape. The breakfast was better than expected-on a Friday AM, there was hot food-we expected the ususal cold stuff. Also, there was a mini fridge in our room that wasn't listed on the amenities.
    Genuine Hotels.com guest review
    1 night trip in Jul 2012
    Steve
    US

    Country Inn Suites Matteson - Matteson
    1.0 / 5
    Poor
    "uhg! stay away..."

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      1.0
    This hotel runs on the boundaries. It has potential to be decent, but fails. Upon arrival, the front desk staff is friendly BUT are trained to tell guests that management is always busy or in our case never there. I get that there is work they must attend to, but I was under the impression part of their job is to handle things front desk service has […] no authority to handle (or so we were told). Ice machine leaking all over the floor, broken hot tub, can't see the bottom of the pool because it's so dirty, they do not give more than three towels and two wash cloths in the room...even when you have more than 2 people staying in the room, the do not have more than 1 store bought gallon of milk in the included breakfast plus it's a joke how the kitchen staff only fills the juice in the machine enough to fill a couple of glasses worth... Bet you can guess how long that lasts for a hotel and staff (yes the staff also eats free) and front desk always apologizing. Don't leave the hotel expecting that when you get back, your food or drinks (that you bought !)will still be in the fridge, or toothpaste, shampoo...will be tossed unless you are right there. There is a huge disconnect between maid services, dining room, front desk staff and management. Huge! What a shame because this could be a good hotel. Management is awful. Because the GM is soo busy, I've been waiting 5 days to hear from her. Terrible cutomer service. Fail...stay far away! Read more
    Genuine Hotels.com guest review
    Response by Country Inn Suites Matteson We apologize for your experience with this hotel. We have addressed your concerns with hotel management, especially involving the lack of service from the staff. We are working on making changes so this hotel will live up to the standards of Country Inns & Suites, so that we can exceed your expectations in the future. We value your feedback.
    5 night trip in Jun 2012
    Horrified traveler
    US

    Country Inn Suites Matteson - Matteson
    2.0 / 5
    Fair
    "Don't do it!"

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      3.0
    Internet connection was horrible... I could not even connect for my work and I was there on business... also, everyone bragged about the great breakfast but there wasn't one healthy choice except for canned fruit!! Not my idea of healthy exactly. Also front desk staff was incredibly rude and grouchy!!
    Genuine Expedia guest review
    Response by Country Inn Suites Matteson Dear Donna, I sincerely apologize on behalf of my team to hear about your issues during your stay. That was not our intention and we are working diligently to ensure that it is not repeated in the future. Give us a chance to make things right for you . I assure you that you would not be dissapointed.Please feel free to call me to discuss your issues and concerns and I assure you I shall personally address you to your satisfaction. Looking forward to seeing you again, Sincerely Andy Sarma General Manager p-708-748-4770
    Other trip
    Jun 27, 2012
    Donna
    US

    Country Inn Suites Matteson - Matteson
    2.0 / 5
    Fair
    "smokey room"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      1.0
    So disappointed to find the hotel was booked and we did not get our request of a non smoking room. (which i booked in advance)I am very sensitive to the smell and our room and everything in it reeked of smoke, even the towels and sheets. Had to was all my stuff, even things left in my bag. The only bummer of our trip. Also, hotel staff very unfrien […] dly. Read more
    Genuine Hotels.com guest review
    Response by Country Inn Suites Matteson We apologize for the odor of your room and the lack of service from the staff. We are in communication with the hotel to ensure issues like this do not occur in the future. Thank you for your feedback.
    1 night trip with friends in Jun 2012
    Tracy
    US
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