Country Inn Suites Matteson - Matteson

I booked two nights at this hotel. I did not stay the second night because the first day was horrible. I my children were not able to take hot showers the water was cold. I called the front desk and i was told that there was nothing they could do about it. He said turn the tab to hot and let it run for 15min. I said what i have never experienced this […] before at an hotel before i was steaming by then. So no i will never stay there again. A waist of money and time for the amount i paid for two night a shame. Read more

Genuine Hotels.com guest review

Never again

Genuine Hotels.com guest review

The hotel was nicer than I expected and the staff was friendly and helpful. There were a couple of issues with the cable and door lock that had to be addressed, but the room was nice and clean.

Genuine Hotels.com guest review

We stayed one night from saturday to sunday morning and everything was ok until there were a whole lot of kids running in the hallway from the pool. There were people smoking weed because you could smell it in the hallway. The staff was great and the continental breakfast was great, however, the wall paper was peeling in the shower. I wont return back […] to this one but im sure there is another that I can go to. Read more

Genuine Hotels.com guest review

Too many kids running through the hotel. Breakfast was great!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The Comfort Inn & Suites delightfully exceeded what I expected. I booked 2 rooms, staying with a sister and four small children to visit a dying relative in Chicago Heights. We were rowdy, messy, tired and slightly depressed, but the hotel turned out to be a bright spot of our visit. The warm fire in the lobby and the kind friendly woman (a manager) […] checking us in were comforting after a long stressful drive. Every staff member was kind, patient, friendly, and *genuinely* focused on the quality of our stay. Rooms were warm, inviting and clean. We LOVED that we could open the windows (though rooms were fresh-smelling; not stuffy/stale). The pool was warm and clean. The breakfast quality and variety was much better than other hotels costing much more (and the sweet lady taking care of breakfast helped me find what I needed to feed 4 small hungry kids. I am GRATEFUL they still retain a smoking rooms (on the top floor, way off on one end). THANK YOU for treating me like a person, a valued customer. Most hotels treat smokers like dirty animals, with intolerant condescension and forced civility. Hotel shows a little age in minor ways that idin't affect the quality of our stay. The staff really made the difference - whoever is hiring understands this business. We decided to stay an extra night because the hotel came to feel like a little getaway for us, rather than the usual, depressing, run-of-the mill interstate hotel. Read more

Genuine Hotels.com guest review

It was fine for the price

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was ok, I brought my children with on the stay and the water in the pool and spa was just nasty. But the overall service was great.

Genuine Hotels.com guest review

Room felt cheap. Low,quality bedding and towels. I paid top dollar for each of my rooms. I expect more for the money. Many noisy guests.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel is close to main roads but it's quiet. Beds are very comfortable, room was clean. The staff was helpful. Continental breakfast was good.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great rate and located right off the express way, very close to a shopping mall and many restaurants. The room was clean,the employees were always friendly, hospitable and eager to help. There was also breakfast. There was an indoor pool for the kids and a hot tub, it just seemed to have way too much chorine or not enough ventilation. Overall an enjoyable […] stay. Read more

Genuine Hotels.com guest review

The hotel was convenient, a good value and clean. Unfortunately, the group that came in on Friday night was quite noisy until late, but we were finaly abe to go to sleep. The breakfast was varied each morning giving everyone choices to select fro.

Genuine Hotels.com guest review

disappointing experience. Had to wait at least 10 miunutes to check in. Pool area was not cleaned up from the night before and I needed to have the lights turned on even though it was 9:00am.. Ran out of coffeee for breakfast.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Desk staff was friendly and helpful. Room was clean and comfortable. Beds and pillows were good. Free Internet was a big plus for me and it worked well. I would stay here again, no question.

Genuine Expedia guest review

After arriving tired from a full day of heavy work, I came into my originally assigned room to find cold air blowing consistently. I called the front desk, and the agent told me to wait a few minutes and call back if the heat didn't turn on. It didn't, and he moved me to a new room. There, it was 2 degrees warmer to start, so I stayed there thinking […] the room would heat up as I adjusted the thermostat. I left to go back to work, returned, and the room seemed a bit chilly but bearable. Throughout the night, it got colder and colder, so that I woke up three times. By morning, it was so cold that the hallway was at least 10 degrees warmer. I was chilled!!!!! Read more

Genuine Hotels.com guest review

Helpful staff .. quiet pleasant surroundings. Would gladly return.

Genuine Hotels.com guest review

Nothing special, but not bad. Room was clean and service was friendly. They recently switched to wall mounted thermostats that control the window AC, but this causd the room temperature to be very erratic. Panara is next door.

Genuine Hotels.com guest review

Will stay there again...the downside was the hot tub/spa pool wasn't working.

Genuine Hotels.com guest review

We stayed at this location before attending a personal event the next day. The staff was excellent and the breakfast in the morning was wonderful! Would stay here again!

Genuine Hotels.com guest review

I enjoyed the rooms and the breakfast....very good. I had a slight difficulty getting the room temperature to my satisfaction, but it was okay. The staff were friendly.

Genuine Hotels.com guest review

This is the second visit in town that we have stayed here. A very nice place to stay, very friendly staff, the breakfast is amazing and delicious, the outside area is kept so clean and appealing, just a very quiet and relaxing place to stay. We will be back whenever in the area.

Genuine Hotels.com guest review

Room was not clean, climate control did work properly, Internet did not work properly, TV in front room did not work properly, and toilet constantly ran. Will not be staying there again.

Genuine Expedia guest review

we didnt like that the air conditioner didnt stay on at night so it got hot in our room and we didnt sleep much.

Genuine Hotels.com guest review

The front staff was very friendly. The rooms were nice. The beds very comfortable. and the breakfast in the morning was wonderful also.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Hotel looks good on outside but disappointed with conditions in room, did not feel clean. Will not be my first option next time.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was humid in the lobby. Think they had venting problems for the pool area even the fire place glass was fogged up and had been for some time.We took the 3rd floor figured it would be away from the crowd and the pool area. Kids ran the hall, and even ILL with the no smoking law it was strong smelling. We did not complain we only needed a place to […] sleep spent the rest of our time with our kids who live there in Chicago. Read more

Genuine Hotels.com guest review

Everything was about average. There were several maintenance issues, but nothing ruined the stay. There were issues that indicated they were ill-equipped to handle the full capacity of the hotel the weekend we stayed. While I was disappointed, it wasn't horrible. We still has a relaxing time.

Genuine Hotels.com guest review

The front desk service was professional and friendly. The hotel was convient. Loved the pool! Someone staying at the hotel had left their van headlights on and a deligent job was done to find the owner to assist them. I would choose this location again without hesitation.

Genuine Hotels.com guest review

Everything was good, except the booking of the room. We booked a non smoking room. When we got to the hotel they had our room booked as smoking . When you book be sure on what it is and read the fine print.

Genuine Hotels.com guest review

We were given a room by the elevator even after I told the clerk we didn't want to be by the elevators. The maid oh left 2 hand towels the second day. Instead of 2 whole sets. The fitness room didn't have a tv remote. It was right off the swimming pool. So it was hot and humid. Last there was no one tending the breakfast area, so kids were playing with […] the food and paper bowls and plates. Ughhhh! Read more

Genuine Hotels.com guest review

yes. BETTER TOWELS. I had to ask for them. None in the room. At least she smiled but no apology. The towels have been beat with rocks over the last few years. Other than that, not bad. Fairly clean, somewhat quiet. Beware of the kids in the pool. Decent choices for breakfast.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

i LOVE IT MY GRANDKIDS HAD A GOOD TIME IN THE POOL IT WAS A LITTLE FAR OFF THEN WHAT I WOULD LIKE BUT IT WAS WORTH IT LOVE IT AND I WOULD STAY IN TEH COUNTRY INN AGAIN MRS WALKER

Genuine Hotels.com guest review

Was clean, staff was friendly, breakfast was filling and good. No complaints.

Genuine Hotels.com guest review

Hotel is in desperate need of upkeep throughout...or perhaps new management. Surprised to see the conditions like this at a Country Inn & Suites.

Genuine Expedia guest review

The pool and hot tub had a little too much chlorine. The television had uneven reception and the person at the desk said that they had some issues with their supplier. Beds were comfortable. Check out time was great, but the complimentary breakfast wasn't the best.

Genuine Expedia guest review

Pool was dirty, couldn't see the bottom Asked for extra towels, we are a family of 5 they only had 3 extra towels available We asked for a roll away bed on three different occasions and never got it We were there for 6 days and 4 out of the 6 days our room cards didn't work When we checked out no one even asked how our stay was, just said, "that's […] it" Read more

Genuine Expedia guest review

Clean, nice shape. The breakfast was better than expected-on a Friday AM, there was hot food-we expected the ususal cold stuff. Also, there was a mini fridge in our room that wasn't listed on the amenities.

Genuine Hotels.com guest review

This hotel runs on the boundaries. It has potential to be decent, but fails. Upon arrival, the front desk staff is friendly BUT are trained to tell guests that management is always busy or in our case never there. I get that there is work they must attend to, but I was under the impression part of their job is to handle things front desk service has […] no authority to handle (or so we were told). Ice machine leaking all over the floor, broken hot tub, can't see the bottom of the pool because it's so dirty, they do not give more than three towels and two wash cloths in the room...even when you have more than 2 people staying in the room, the do not have more than 1 store bought gallon of milk in the included breakfast plus it's a joke how the kitchen staff only fills the juice in the machine enough to fill a couple of glasses worth... Bet you can guess how long that lasts for a hotel and staff (yes the staff also eats free) and front desk always apologizing. Don't leave the hotel expecting that when you get back, your food or drinks (that you bought !)will still be in the fridge, or toothpaste, shampoo...will be tossed unless you are right there. There is a huge disconnect between maid services, dining room, front desk staff and management. Huge! What a shame because this could be a good hotel. Management is awful. Because the GM is soo busy, I've been waiting 5 days to hear from her. Terrible cutomer service. Fail...stay far away! Read more

Genuine Hotels.com guest review

Internet connection was horrible... I could not even connect for my work and I was there on business... also, everyone bragged about the great breakfast but there wasn't one healthy choice except for canned fruit!! Not my idea of healthy exactly. Also front desk staff was incredibly rude and grouchy!!

Genuine Expedia guest review

So disappointed to find the hotel was booked and we did not get our request of a non smoking room. (which i booked in advance)I am very sensitive to the smell and our room and everything in it reeked of smoke, even the towels and sheets. Had to was all my stuff, even things left in my bag. The only bummer of our trip. Also, hotel staff very unfrien […] dly. Read more

Genuine Hotels.com guest review