Extended Stay America San Jose - Santa Clara - San Jose - Silicon Valley

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Genuine Hotels.com guest review

I stayed here for 1 night so it was okay - bare minimums provided - breakfast was a joke - Costco Food Bars and Mini Muffins - if you want clean towels or extra towels you have to take your dirty towels down to the front desk and exchange them for clean towels and have to deal with a whiny front desk.

Genuine Hotels.com guest review

Nice hotel

Genuine Hotels.com guest review

Hotel is right next to a railroad and I heard the train at least twice during the night and about every hour during the day. Room was clean and decor modern, but very hot in the room despite putting the cooler to high cool.

Genuine Hotels.com guest review

Everything was great except the mattress was hard as a rock and the pillows were poor quality. It is hard to sleep with that.

Genuine Hotels.com guest review

Not much service for the price

Genuine Hotels.com guest review

while i did like the fact that we had a kitchen in our room (which saved us money on fast food for 3 days), i thought the room was a little sparse. unfortunately, the hotel was located right next to the amtrak train tracks, which were used every couple of hours. and we heard every train that went by. the hotel was nice, but overall i don't think it […] was worth the price we paid. Read more

Genuine Hotels.com guest review

When I arrived around 11pm, there was no one at the front desk and all the lights in the lobby were turned off. I had to look up the phone number of the hotel and call someone to come and check me in. The room was fine. In the morning it took forever to get a cab to come pick me up, but the morning staff was very helpful.

Genuine Hotels.com guest review

Good and very comfortable Hotel. This says it all in a nut shell.

Genuine Expedia guest review

Seems like new when I stayed. So, cleanliness wise, no problem. But in the meantime, its operation is under development and there are some missing stuff like shampoo and dryer. Hope it'll be improved by next time.

Genuine Expedia guest review

Check-in and check-out were easy. This property is either rather new or recently renovated, because everything in my room was in great shape and the walls and floors were free of scuff marks, chips, etc. The furniture and bed were very comfortable and there kitchenette had a full-sized fridge, microwave, and stove.

Genuine Expedia guest review

Basically fine, but almost no hot water. Maintenance seemed spotty - a little run down - but they were undergoing a major renovation, so their intentions are clearly good.

Genuine Hotels.com guest review

I specifically booked a non-smoking room and the reservation so stated. When I arrived, all they had were smoking rooms. The room smelled terrible even with window open. Why do they accept a reservation for a non-smoking room if they won't honor it! I would not stay here again! Also, there is a very loud commuter train that blows its whistle every time […] it passes next to the hotel from very early morning. Read more

Genuine Expedia guest review

The room was clean but not that comfortable. Noise was the main issue - railroad noise a few time and a very noisy heater/cooler that I could not turn off. The shower in the bathroom did not work. Staff was pleasant and helpful but had to wait for them each time.

Genuine Hotels.com guest review

My stay at this hotel was very good.

Genuine Expedia guest review

Very convenient to TiVo (across the street), but there are no shops or resturant s in the area.

Genuine Expedia guest review

At check-in in the rep informs me that they are sold out on rooms for Hotel.Com and that the only room available is a smoking room on 3rd floor. The bed was very unconfortable with a small 19 inch TV in room that smelled very bad, including the train that passed by every hours since the track was in the back parking lot. $5 per day to use the inter […] net. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Two stars is an overstatement... No maid service Crappy TV... Office closes at 11, and I forgot my key 1 night.. it was really bad THe bed was hard as a rock

Genuine Hotels.com guest review

We checked in early afternoon for a day at Great America (which is only minutes away). The check-in was fast and friendly, and the room was clean. If I had any complaint at all, it would be that the A/C was too good. We left it on when we left, and when we came back at nearly 10, the room was nearly sub-arctic. The parking was well lit, and even though […] it appears near a highway, it was very quiet at night. Read more

Genuine Hotels.com guest review