I found that the Saturday front desk staff was not as knowledgeable as the Friday evening staff. I wanted to purchase an item that the in-room brochure said www available at the front desk. The front desk sent me to the spa on the 3rd floor. The spa sent me back to the front desk.Genuine Hotels.com guest review
"Greate place, great price on Hotels.com"
We really liked this hotel. The bathroom was spacious and clean. The bed was very comfortable. This is a newly remodeled hotel and the reception told us that they had been working for 5 years to get the place up to snuff. It was quite nice, located in the heart of Sausalito right across from the marina. The room was sort of a loft type set up, with […] a flight of stairs right inside the entrance to the room. The room was at the top of the stairs. This did not bother us, as we had little luggage and you can get a bellhop to bring things to your room. It offered extra privacy, actually. There was no phone reception in the room. Had to go out to make a call. But again, we didn't mind that. Liked it actually. Read moreGenuine Hotels.com guest review
Only there for 1 night. Had to go outside and up some steps with luggage to get to room from hotel lobby. Was walking distance to shops and restaurants. Had to step over dogs on hotel sidewalk restaurant to get anywhere. Would not eat at hotel restaurant for this reason. Won't pay that kind of money to eat with animals.Genuine Hotels.com guest review
"Great location - book a harbor view"
We picked the hotel for it's location and paid the premium for a harbor view room after reading some comments from previous guests disappointed with the non harbor view rooms. Our room was perfect, spacious, recently updated with all the amenities and comforts you would expect from a hotel in this price range and the view over the harbor from our balcony […] was just spectacular. Although the hotel itself does not have a restaurant there are plenty of great restaurants within a 3 minute walk not least of which is Poggio's on the ground floor of the hotel building. Highly recommended hotel but book a harbor view room if you can !!! Read moreGenuine Hotels.com guest review
"Great local in Sausalito"
Perfect location for Sausalito, right in the middle of everything, easy to get to the pier to take the ferry. Rooms were updated but seemed a little bit older in comparison to other places we have stayed in Sausalito.Genuine Hotels.com guest review
Very nice to have a hotel and room that match what's written. Rooms with balconies overlooking the harbor are more expensive but worth every penny. Easy walk to all Sausalito points. Staff very friendly.Genuine Hotels.com guest review
"Best Staycation Ever!"
My husband and I enjoyed our 25th anniversary here while enjoying the Saulsalito Art Festival. We had a very nice experience. The hotel staff were very attentive and the room was outstanding. We will be back soon.Genuine Hotels.com guest review
It was honestly less than I expected for the price. Hotel staff is great, but rooms were just so, so and our air conditioner kept making a horrible racket. The maintenance man came, unplugged it, and re-plugged it. And Voila! it worked for about ten minutes after he left. This happened twice...But it was close to everything, and the restaurant downstairs […] was great. Read moreGenuine Hotels.com guest review
"Nice View of a Bus Wash"
We spent a week in San Francisco and thought a day out in Sausalito would be a nice retreat. What better place to stay than the historical Casa Madrona - so we thought. Check in was perfect - Melissa was able to accommodate an early check in with our same reserved room. We had a balcony and I couldn't help but notice an odd piece of machinery in the […] parking lot across the street. I thought maybe it had something to do with the boats and bay. (We are from Dallas - so it's not every day we stay near a body of water) We spent the day in Muir Woods, had a lovely dinner bayside, and enjoyed the evening. Then came the evening. That odd piece of machinery turned out to be a public transportation bus wash. Started at about 4:30 am large busses lined up - revving their engines to move their busses through the wash. The sound filled our room until sunrise. This is not something I'd expect from a hotel we paid well over $400 per night for. As the view to the left was nice - it was erased by something you'd see as a bus depot. Had I have known we would have stayed further north. Will never stay here again - please beware. Read moreGenuine Hotels.com guest review
"Not Worth the Price Paid"
pricey, not many shops open after 7pm. Hotel elevator is too old. Room smelly.Genuine Hotels.com guest review
Response by Casa Madrona Hotel & Spa We are sorry to hear that your recent stay did not meet your expectations. But I would like to thank you for taking the time to share your experience. We have taken to heart your comments about your room and the elevator, and have already spoken with our Housekeeping and Engineering teams. We are always grateful when guests bring areas of improvement to our attention, as we hold ourselves and our rooms to the highest standards. Should you find yourself in the Sausalito/Bay Area again, we hope you will allow us the chance to show you the timeless sophistication and Victorian charm which makes The Casa Madrona unique. Warm Regards, Sietse Nabben General Manager
"Great weekend getaway for Mom and Dad"
This is a tourist destination but also a community with tranquil atmosphere. Mornings are peaceful and great for a walk to breakfast at Cabo. Tourists fill the day but disappear by 7pm. The town closes down around the same time making for a calm stroll and cocktails. We were amazed by the quietness and views from the roof deck.Genuine Expedia guest review
I stayed in Casa Madrona with my adult daughter. We had a great time. Our room was very comfortable and the staff very accommodating.Genuine Hotels.com guest review
Very nice hotel if you want to be in the middle of Sausalito. A bit pricey, but worthy. Management was very friendly and helpful with suggested food & beverage alternatives.Genuine Hotels.com guest review
"Winner Hotel - Superb Location"
We stayed on the "hill-side, room 302. Beautiful views of the bay and the city. Staff was very accomodating - we plan to stay at Casa again.Genuine Hotels.com guest review
"Beautiful Hotel and Perfect Sausalito Location"
Wonderful Stay! Hotel staff extremely accommodating. Wonderful Customer Service.Genuine Hotels.com guest review
"Boutique Hotel in Downtown Portland"
Overall, really enjoyed the experience. They have great artwork and furniture positioned throughout the property with Zen-like outside garden setting. My only minor issue we encountered was the odd, musty smell on the 2nd floor. This is an older property that has been completely renovated and offers a great overall experience.Genuine Hotels.com guest review
Got the harbor view room- georgeous view with cute balcony. Very accomodating with rollaway bed options for kids if u have them. All around, a sweet stay!Genuine Hotels.com guest review
Our room had a lovely small courtyard patio with a view of the Bay - we did not expect the view - room was at end of floor. Bed was extremely comfortable. Staff was helfpul.Genuine Hotels.com guest review
Great little balcony with a view and the room, though be it a little small, had everything (modern side). The hotel has 2 sides, modern and Victorian, and we have stayed in both. They each have their own charm, and we would recommend both.Genuine Hotels.com guest review
Started in room 451 - definitely don't stay in that room! Besides that any other hotel room we saw was great. Staff was absolutely great. Location perfect. Bar and restaurant totally excellent! We shall be back, just not into room 451. . .Genuine Hotels.com guest review
"Cable didn't work fire place either staff was adv"
Was hoping for a discount cable didn't work? But everything else was very niceGenuine Expedia guest review
Casa Madrona was great. Super comfortable bed, a wall of windows looking out over the bay. A simple, modern design, close to the heart of Sausalito. I live only an hour away, and just decided to stay up north. It was exactly what i needed. A hop skip and jump from the San Francisco hotspots, and a nice calm. If you stay here, eat at the Trident...it's […] always good. Read moreGenuine Hotels.com guest review
"Old hotel needs renovating and new management"
First of all we placed our reservation with Expedia early morning and by the time we got there at 3:15 they still didn't have our reservation in their system and had to call to have someone 'input' it. Next they didn't have any rooms "released" due to a laundry issue. So we were told to come back later. Once we got the room we were coming off elevator […] and heard cleaning staff yelling into a mobile phone apparently to front desk, as it turns out the room we were given was the handicap room. There were no refreshments in the refrigerator but a sign to tell you how much they were and what was offered but not there. Later that evening the tubs faucets were loose and came undone, then in the morning the toilet stopped working. Called front desk and they advised they didn't have any one from engineering for another hour and we could use the bathroom on another floor!! Finally it got fixed and we came back to the room after morning walk and use the bathroom before we were packing up and it broke again!! Pillows were like rocks and so was the bed. The view we were suppose to have was blocked by a huge tree! So had an obstructed bay view on side of patio. All in all it was NOT worth the money they charged and the front desk personnel aren't managed at all ... Will not be going back and will be telling friends of the bad experience!! Read moreGenuine Expedia guest review
"Well... Not the greatest stay"
So, for a 4.5 Star Hotel, Where you pay a premium for everything, I expect to have everything "Standard" available to me to an average hotel stay. I chose this place over The Four Seasons, as I'd prefer to stay in Sausalito, and drive in to SF, for the scenery, and lack of "Street craziness". The staff were great, Valet was Quick (At an additional premium […] rate), but something simple, like vendor machines, or some snacks available at 11pm. The front desk host had to rummage around the back office, to find a bag of cookies, and an Orange juice, as the ONLY option (At a premium rate) - (She felt bad, and comp'd the cookies) - I really just wanted a soda, some chocolate, and some chips or something. Nevertheless, not the end of the world.. till I tried to sleep... there was a High pitched Mechanical Squeel, all night, and the washroom was literally 60 degrees, when I jacked the heat up to 80 in the room to try to make it comfortable enough to have a shower. Day 2, I asked to Switch rooms, with a more climate controlled environment, and no mechanical noise, but they informed me that, they couldn't switch rooms with me, to something in the building, because of the "Style" of room I had. I asked if they could "Comp the upgrade" to make up for my miserable night before, but they didn't have the authority, and there was no manager on site, only a business card which went straight to voicemail. This for me is a 3 Star Hotel, with a 4.5 Start Staff and Spa. Read moreGenuine Hotels.com guest review
"A Birthday Stay"
Staff was knowledgeable and very accommodating. Thanks Ricky!Genuine Hotels.com guest review
"Boat Parade visit!"
What a wonderful experience. From the moment we arrived. The staff was wonderful. We arrived early and checked us in and gave us tips for dinning and views of the parade.Genuine Expedia guest review
Seems like advertisement is misleading just a little. Says view of Richardson Bay and an island. Yes, indeed.... for sure it should say "partial", because you have to come to small triangle window and look through a tree branches. I was not pleased at all.Genuine Expedia guest review
"Romantic Weekend Away"
We were on the fourth floor. Our room faced the courtyard and we felt very safe. The room had two levels. A kind of office/sitting room on the lower level and a very romantic loft area with a shower large enough for two on the upper level.Genuine Expedia guest review
"Casa Madrona Hotel & Spa"
Stay away from the fourth floor in the courtyard. They have a parking structure on the roof and at 6 am we were woken up by all the noise. I complained to the front desk and all was told was "we know"Genuine Expedia guest review
"Will definitely be back"
Staff was amazing. Great location.Genuine Hotels.com guest review
AMAZING Property!!! The rooms were beautiful, the view was stunning and the staff were so accommodating! Great experience!Genuine Hotels.com guest review
It was a wonderful location, staff was courteous and room was clean and attractively furnished. One problem; something (like a fan) made a "droning" noise all night. We turned off the heating/cooling unit but it persisted. Not as noticeable during the day, but I had trouble going to sleep. Not sure if there was some kind of unit on the roof above the […] room or what, but it was annoying. Read moreGenuine Hotels.com guest review
"Great location in Sausalito"
For a spa property, your workout facilities were underwhelming.Genuine Expedia guest review
Would definitely stay here again! Great location. Beautiful views!Genuine Expedia guest review
"Perfect Sausalito experience!"
The hotel is on the main street of Sausalito, but once inside the hotel, and particularly from any of the decks at the hotel, all I was aware of was the feeling of serenity and relaxation, and the beautiful view of the SF Bay. You could live at this hotel. The room was large, clean, and nicely furnished with a sofabed, a chaise longue, and a king-size […] bed. The bathroom had an oversized tub and a large, glass-walled stall shower. The hotel staff was very friendly and helpful, both at the front desk and at the valet stand. I arrived before check-in time and the room was available. There was no extra charge for a one-hour late check-out. The valet parking is for overnight and well into the next day (so you can leave your car at the hotel while you sightsee or shop in Sauasalito). The robes provided in the room were so nice that I bought one to take home--very soft and luxurious). I would definitely stay here again. Read moreGenuine Expedia guest review
"Mom's 92 nd Birthday"
WE truely enjoyed our stay and plan to return some day. The place was very clean and well appointed. Wendy checked us in and she was superb. She made sure our mom had a good room for her limited mobility. We had two rooms and were very happy. The restaurant was excellent as well. They rolled out the carpet when they found out mom was celebrating her […] 92nd birthday.The food was excellent as well. Read moreGenuine Hotels.com guest review
I really enjoyed the hotel and would not hesitate to stay there again.Genuine Hotels.com guest review
Was great. The only draw back was parking was valet only unless you wanted to go to public lots that were just as much per day.Genuine Hotels.com guest review
Poggio restaurant was fantastic great bartender Tony!Genuine Expedia guest review
"Beautiful View , relaxing environment"
Large room with view. Quiet at night. Very attentive staff bent over backwards to do the right thing.Genuine Expedia guest review
"A delightful two days in Sausalito"
We had a relaxing stay. Staff were polite and helpful. Cost of the room was a bit steep, but seemed to be in line with other properties of the same quality and nearby location.Genuine Expedia guest review
"The Perfect Locations For our 25th Anniversary!"
The Hotel was wonderful. The staff was very accommodating in every way! I recommend NOT using the Restaurant connected to the hotel for Room Service. We arrived @ the hotel ready for food but not wanting to go any where. The desk clerk recommended the restaurant, we ordered 2 meals, 2 salads (only received 1), 2 Ice Tea's & 2 waters (we were brought […] a bottle of water) . When our order arrived, the bill was over $200.00 just the delivery was $25.00! Needless to say, that was our only negative from the whole trip. We will definitely come back to Sausalito & will stay @ The Casa Madrona Hotel & Spa! Read moreGenuine Hotels.com guest review
Enjoyed our stay at Casa medrona, The hotel had lots of character, loved the patio room, great location, Would have love to stay longer...Genuine Expedia guest review
"Great spot in Sausilito"
Loved the location, friendly staff and modern room. Great place to stay!Genuine Expedia guest review
"Right in downtown Sausalito"
We had a relative stay here when he was in town for a large family event. He is an elderly gentleman and the staff at Casa Madrona accommodated his needs graciously and fully.Genuine Hotels.com guest review
The stay, of course, was just lovely. It's a perfect spot in a perfect place. The large room and gigantic bathroom made it all the more special. The service was just great. We left a charger behind and the hotel manager went miles out of his way to drop it in to our next hotel in the city. Now that's real service. Just a thought for those of English, […] New Zealand and Australian origin who like their cup of English Breakfast tea - that would be one to provide, along with a kettle. (Both WERE supplied on request). Many thanks for a most enjoyable stay. Read moreGenuine Hotels.com guest review
Attentive service and unique room style. We had a great 2 night stay in a loft room. Only complaint was a constant sound that never stopped...sounded like a shower was constantly running in the next room. Highly recommend dining at PoggioGenuine Hotels.com guest review
"great location and super view"
this was our anniversary and very nice It exceeded our expectationsGenuine Expedia guest review
Renovated rooms are nicely appointedGenuine Hotels.com guest review
"Great room and very friendly staff"
My wife and I stayed at Casa Madera on very short notice and were still able to get a beautiful room which was a small studio area downstairs and bed upstairs. It was very comfortable and very clean. The bathroom was big with large tub and large shower area. The hotel itself is not very big and looks to have been around for some time, but everything […] is kept very clean and is well taken care of. The hotel staff was also very helpful and quite friendly from the time we walked in until we left the next morning. I wish my wife and I could have stayed longer! We spent one night before our planned return flight to LA then to Australia from SFO so we had to more time left on our trip, but we both wished we had come to Sausalito earlier in our trip! A very pleasant town and a beautiful view. We definitely recommend visiting the city and staying at Casa Madera. We will be there again when we return to the bay area. Read moreGenuine Expedia guest review
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