"Important things to note..."
We were totally unaware when reservations were made that to access our room we would need to walk up several flights of stars as it was not explained at that time. Definitely not accessible to someone with a disability or elderly person. We had a nice view of the SF Bay Area EXCEPT that our room windows were dirty!Genuine Hotels.com guest review
Response by Casa Madrona Hotel & Spa Good Afternoon: Thank you for choosing the Casa Madrona Hotel & Spa on your recent visit to Sausalito. We want all of our guests to have a great experience and I appreciate the feedback so that we can make the necessary enhancements. I have shared with our Housekeeping team the feedback regarding the windows and will work with our reservations team to ensure the proper notification regarding the stairs on the historic side of the property is given at the time of booking. I do hope that we can welcome you back to Casa Madrona on a future stay. Please let me know if I can assist you on a future visit to Sausalito. Warm Regards, Sietse Nabben Area General Manager
"My wifes birthday"
Real relaxing. Had a great time in Sausalito.Genuine Hotels.com guest review
"Happy family getaway"
Very clean recently refurbished room in the historic part of the hotel with nicer sheets than we can afford at home. The location can not be beat.Genuine Hotels.com guest review
Response by Casa Madrona Hotel & Spa Dear Justin, Thank you for choosing us for your recent getaway, and rewarding us with a 5 star review. We know you have an abundance of hotel choices in our area, and are glad you chose us to spend your family time. We look forward to the chance to welcome you back. Warmest Regards, Sietse Nabben General Manager
"Quick get a way"
It was a last minute trip. Was perfect as a celebration and getaway.Genuine Hotels.com guest review
Response by Casa Madrona Hotel & Spa Dear Kathy, Thank you for the time to write this review, and we are glad we were able to meet your expectations during your stay with us. We look forward welcoming you back when travels permit you to come to the Bay area again. Warmest Regards, Sietse Nabben General Manager
"Beautiful Hotel with great views!!!"
Hotel staff was awesome!Genuine Hotels.com guest review
"I will stay at Casa Madrona Hotel & Spa again!"
Hotel was over the top comfortable clean nicely decorated. Staff super friendly and helpful. Upgraded our room to accomadate roll away bed. We decided to stay at this hotel instead of moving on to another destination.Genuine Hotels.com guest review
Response by Casa Madrona Hotel & Spa Dear Hotels.com guest, We truly appreciate the glowing review you wrote about your experience with us, and we would like to thank you for that. The recognition of our staff and newly decorated hotel are very much appreciated. We look forward having you with us again in the future. Warmest Regards, Sietse Nabben General Manager
The hotel is magnificent. Bed and bedding are luxurious. Room is spacious with a simple, elegant design. Definitely agree with other reviewers-pay the extra to get a harbor view. It is a spectacular location. Right in the middle of all of the quaint shops. We walked the 1.4 miles to Avatar, the most delicious, interesting Indian restaurant we have ever […] been to. Enjoy! Read moreGenuine Hotels.com guest review
Response by Casa Madrona Hotel & Spa Dear Julia, You listed a great testament on the recent changes our hotel has undergone, and really appreciate the review here on Hotels.com. Thank you very much, and we look forward welcoming you back if travels bring you back to our beautiful location. Warmest Regards, Sietse Nabben General Manager
"Wonderful Christmas Stay"
To avoid any long distance holiday drive or harrowing delays at airports, my fiancé and I opted to stay close to home and decided on a quick trip up to Sausalito for Christmas week. We had an enjoyable stay at Casa Madrona. The room we were in had the only private balcony which was an added plus. Although we had an initial problem with the room, the […] staff made the necessary effort to correct it. Management acknowledged the mistake and without hesitation took immediate action to compensate for the inconvenience. Great location. Proximity to Poggio Trattoria, which was also a nice little find, was a plus. A quick cab ride to Murray Circle for Christmas dinner made for an enjoyable Christmas Eve. We now have a spot in Sausalito that we look forward to returning especially when the weather gets nicer. Read moreGenuine Hotels.com guest review
Amazing hotel, location and riendly staff.Genuine Hotels.com guest review
"Casa Madrona 12-Nov to 14-Nov"
The toilet backed up almost every time. Cable did not work. Maid service left door ajar and could have resulted in someone taking our personal belongings.Genuine Hotels.com guest review
Response by Casa Madrona Hotel & Spa Dear Mr. Patrick, My sincere apologies for the disappointing stay you experienced with us. I am truly sorry that we did not live up to your expectations. I have certainly addressed your concerns with the respective team members to avoid these issues from happening again. We would love the chance to redeem ourselves if you are able to travel to the Bay area again within the near future, to show you that we can do much better than what you experienced. Warmest Regards, Sietse Nabben General Manager
"historic side all the way!"
we stayed in a hillside cottage with a balcony in the historic side of the hotel on our wedding night. the room was spectacular, clean, and full of character! it was the nicest hotel room both my husband and i have ever stayed in. it was a magical rainy wedding night!!Genuine Hotels.com guest review
They gave away our room that was reserved with a balcony give us a completely different room and would not refund us at all not even for the difference of a room with out a view or balcony which is about a 200 dollar difference. No one would respond to our inquires why we were given a different room or even acknowledge what was done until we went to […] the front desk to complain in person Ended up giving us a room in another side of the hotel but only after I complained and complained some more. When I approached the manager she was just rude and acted like I did something wrong. Read moreGenuine Hotels.com guest review
Response by Casa Madrona Hotel & Spa Dear pat, I am very sorry to read that we did not fulfill your expectations during your recent stay with us. Our staff is trained to accommodate our guest' requests at the best of their ability while providing impeccable service. We sincerely regret that we failed to do so. We would love a second chance if your travels bring you back to the Bay area to show you that we can do much better. Warmest Regards, Sietse Nabben General Manager
"Nice place, great location"
We got a nice two story room with a beautiful view, and high enough up that you could not hear any traffic.Genuine Hotels.com guest review
Spent the weekend here for my birthday. View was perfect and staff was magnificent!! The room was amazing.Genuine Expedia guest review
Lots of fun, quiet, even with a big wedding on the bottom floor. Walking distance to great eats & drinks!Genuine Hotels.com guest review
"Pictures are misleading"
The pictures of the hotel are misleading, the room we got was below standard, it was small and crammed with absolutely no ventilation. The bed was hard and the pillows bricks of concrete. They gave us the wrong room number at first and charged us for an extra day of valet that we didn't use. We are still disputing the charges. Would not stay there […] again. Read moreGenuine Expedia guest review
Response by Casa Madrona Hotel & Spa Dear Expedia guest, we do like to apologize if we did not present ourselves on our website more accurately. We have made significant upgrades on the website to paint a true picture of our hotel and it's facilities. We will follow up on your bill as well and would love a second chance if there is an opportunity for you to visit the Bay area again. Warmest Regards Sietse Nabben General Manager
"a perfect evening"
perfect getaway across the bridge from San Fran. quaint little area with restaurants and shops within walking distance. very friendly staff. clean and spacious room.Genuine Hotels.com guest review
Response by Casa Madrona Hotel & Spa Dear Hotels.com guest, thank you for the glowing 5-star rating regarding your recent stay with us. We truly appreciate the feedback and your efforts in sharing this with others. Warmest Regards, Sietse Nabben General Manager
I found that the Saturday front desk staff was not as knowledgeable as the Friday evening staff. I wanted to purchase an item that the in-room brochure said www available at the front desk. The front desk sent me to the spa on the 3rd floor. The spa sent me back to the front desk.Genuine Hotels.com guest review
Response by Casa Madrona Hotel & Spa Dear Lauren, Thank you very much for sharing your experience here with us, and I do regret the miscommunication you endured during your stay in regards to the item purchase. We will ensure that our departments are more in tune with the location of these gift shop items. Please do think of us when your travels bring you back to our area. Warmest Regards, Sietse Nabben General Manager
Booked this hotel as we were joining a cruise across the road and wanted somewhere for the night so we didn't need to drive back to San Jose. It was a nice hotel. I would have liked to spend more time in the hotel to enjoy and explore if it had any facilities as it was expensive. It was nice though and Saulsalito is a lovely area.Genuine Expedia guest review
Response by Casa Madrona Hotel & Spa Dear Expedia guest, thank you very much for your note here on Expedia on your recent stay with us. We are glad to see that we made an impression on you. Although we strive for a 5-star experience, we do understand that we might have skipped a beat during your stay with us. We hope that you will look us up next time you are in the Bay area again. Warmest Regards, Sietse Nabben General Manager
"Greate place, great price on Hotels.com"
We really liked this hotel. The bathroom was spacious and clean. The bed was very comfortable. This is a newly remodeled hotel and the reception told us that they had been working for 5 years to get the place up to snuff. It was quite nice, located in the heart of Sausalito right across from the marina. The room was sort of a loft type set up, with […] a flight of stairs right inside the entrance to the room. The room was at the top of the stairs. This did not bother us, as we had little luggage and you can get a bellhop to bring things to your room. It offered extra privacy, actually. There was no phone reception in the room. Had to go out to make a call. But again, we didn't mind that. Liked it actually. Read moreGenuine Hotels.com guest review
Response by Casa Madrona Hotel & Spa Dear Molly, Thank you very much for staying with us, truly appreciate the time you took to share your experience with everyone. Please do come see us, when your travels bring you back to the Bay area. Warmest Regards, Sietse Nabben General Manager
"A Gem of a Hotel"
Friendly staff to greet us. The property is well maintained. We had a large room with ceiling-to-floor windows, a downstairs work and rest area and a very comfortable bed and large bathroom upstairs. Hotel is located on Sausalito's main street and most of the rooms look out on the bay. The hotel also contains Poggi's, a classy restaurant that offers […] sidewalk seating. Read moreGenuine Expedia guest review
Response by Casa Madrona Hotel & Spa Dear Jim, We really appreciate the time you took to share your experience with us and everyone here at Expedia. Your 5-star rating does mean a lot to us and we look forward welcoming you back at the Casa Madrona Hotel and Spa. Warmest Regards, Sietse Nabben General Manager
Only there for 1 night. Had to go outside and up some steps with luggage to get to room from hotel lobby. Was walking distance to shops and restaurants. Had to step over dogs on hotel sidewalk restaurant to get anywhere. Would not eat at hotel restaurant for this reason. Won't pay that kind of money to eat with animals.Genuine Hotels.com guest review
Response by Casa Madrona Hotel & Spa Dear Carol, We truly regret that we were unable to meet your expectations during your recent stay at Casa Madrona Hotel and Spa. Our hotel vehicle is available for our guests to assist with their luggage transportation to the upper hillside areas, and we should have done a better job in communicating that to you. The pet friendly policies of our local restaurants is not something we would be able to control, and we do apologize if this was a negative factor while you were in Sausalito. We would love another chance to accomodate you if you find your travels coming back to the Bay area. Warmest Regards, Sietse Nabben General Manager
"Great location - book a harbor view"
We picked the hotel for it's location and paid the premium for a harbor view room after reading some comments from previous guests disappointed with the non harbor view rooms. Our room was perfect, spacious, recently updated with all the amenities and comforts you would expect from a hotel in this price range and the view over the harbor from our balcony […] was just spectacular. Although the hotel itself does not have a restaurant there are plenty of great restaurants within a 3 minute walk not least of which is Poggio's on the ground floor of the hotel building. Highly recommended hotel but book a harbor view room if you can !!! Read moreGenuine Hotels.com guest review
Response by Casa Madrona Hotel & Spa Dear Iain, Thank you very much for the great comments on your recent stay with us. We truly appreciate your 5-star review, and we are also excited about our recently updated amenities in our hotel rooms. Thank you again, and we look forward seeing you again at Casa Madrona Hotel and Spa in the near future. Warmest Regards, Sietse Nabben General Manager
"Great Get Away"
Excellent location within walking distance to restaurants, shops, ferry and water. Room was very comfortable, lots of room, great bed and great shower.Genuine Expedia guest review
"Great boutique hotel"
Perfect location in the heart of Sausalito. Helpful staff, comfortable bed and restaurant Poggio was great!Genuine Expedia guest review
The staff at Casa Madrona were ready to help with the smallest details and attentive without being intrusive. The accommodations were nice and the location great. I appreciated that the hotel was quiet. Enjoyed two restful nights and the sights of Sausalito.Genuine Expedia guest review
Response by Casa Madrona Hotel & Spa Dear Mary, We are glad that you enjoyed your stay with us and thank you for your feedback. Although we strive for 5-star excellence, we do understand that we might have missed a detail during your stay. Thank you for recognizing the staff and their efforts to make your stay as comfortable as possible. Warmest Regards, Sietse Nabben General Manager
We enjoyed our stay for two nights, during the week. The location near the SF ferry, shops and restaurants is very convenient. Our room was very dark due to the fact it only had one window, about 2 1/2" x 4", looking out on the floor of a patio. We had asked for a an possible upgrade in view when checking in, the hotel wasn't anywhere near full. The […] rooms are very nice. Very expensive. Read moreGenuine Expedia guest review
"Great local in Sausalito"
Perfect location for Sausalito, right in the middle of everything, easy to get to the pier to take the ferry. Rooms were updated but seemed a little bit older in comparison to other places we have stayed in Sausalito.Genuine Hotels.com guest review
Response by Casa Madrona Hotel & Spa Dear Luis, We are glad to hear that you enjoyed your stay with us last month, but do regret we might have missed a detail during your stay. We truly appreciate that you choose Casa Madrona as your destination for your getaway, and do hope that we have another chance in welcoming you for another experience. Warmest Regards, Sietse Nabben General Manager
Very nice to have a hotel and room that match what's written. Rooms with balconies overlooking the harbor are more expensive but worth every penny. Easy walk to all Sausalito points. Staff very friendly.Genuine Hotels.com guest review
Response by Casa Madrona Hotel & Spa Dear Randy, Thank you very much for taking the time to write this review here on Expedia. We are glad to see that our online promises are indeed come to life during your stay with us. We look forward seeing you at Casa Madrona Hotel and Spa again when your travels bring you back to the Bay area. Warmest Regards, Sietse Nabben General Manager
"Best Staycation Ever!"
My husband and I enjoyed our 25th anniversary here while enjoying the Saulsalito Art Festival. We had a very nice experience. The hotel staff were very attentive and the room was outstanding. We will be back soon.Genuine Hotels.com guest review
The staff was great to work with and I asked for a lot. The GM was great and the front desk was terrific. I didn't have an ATM card and one of the senior staff gave me $20 to get by until I could find a solution (which I did). I stayed there because of their use of drone technology -- just to see how it was actually applied and they were very helpf […] ul. Read moreGenuine Expedia guest review
It was honestly less than I expected for the price. Hotel staff is great, but rooms were just so, so and our air conditioner kept making a horrible racket. The maintenance man came, unplugged it, and re-plugged it. And Voila! it worked for about ten minutes after he left. This happened twice...But it was close to everything, and the restaurant downstairs […] was great. Read moreGenuine Hotels.com guest review
I was very impressed with the hotel and the staff room was very spacious. Loved the large bath tub overall I really enjoyed my stay at Casa Madrona I will be bringing my girlfriends with me on my next visit. Very happy with this hotel.Genuine Expedia guest review
Beautiful view, great facility, and courteous staff. Mattress wasn't very comfortable though.Genuine Expedia guest review
"Nice View of a Bus Wash"
We spent a week in San Francisco and thought a day out in Sausalito would be a nice retreat. What better place to stay than the historical Casa Madrona - so we thought. Check in was perfect - Melissa was able to accommodate an early check in with our same reserved room. We had a balcony and I couldn't help but notice an odd piece of machinery in the […] parking lot across the street. I thought maybe it had something to do with the boats and bay. (We are from Dallas - so it's not every day we stay near a body of water) We spent the day in Muir Woods, had a lovely dinner bayside, and enjoyed the evening. Then came the evening. That odd piece of machinery turned out to be a public transportation bus wash. Started at about 4:30 am large busses lined up - revving their engines to move their busses through the wash. The sound filled our room until sunrise. This is not something I'd expect from a hotel we paid well over $400 per night for. As the view to the left was nice - it was erased by something you'd see as a bus depot. Had I have known we would have stayed further north. Will never stay here again - please beware. Read moreGenuine Hotels.com guest review
"Not Worth the Price Paid"
pricey, not many shops open after 7pm. Hotel elevator is too old. Room smelly.Genuine Hotels.com guest review
Response by Casa Madrona Hotel & Spa We are sorry to hear that your recent stay did not meet your expectations. But I would like to thank you for taking the time to share your experience. We have taken to heart your comments about your room and the elevator, and have already spoken with our Housekeeping and Engineering teams. We are always grateful when guests bring areas of improvement to our attention, as we hold ourselves and our rooms to the highest standards. Should you find yourself in the Sausalito/Bay Area again, we hope you will allow us the chance to show you the timeless sophistication and Victorian charm which makes The Casa Madrona unique. Warm Regards, Sietse Nabben General Manager
"Great weekend getaway for Mom and Dad"
This is a tourist destination but also a community with tranquil atmosphere. Mornings are peaceful and great for a walk to breakfast at Cabo. Tourists fill the day but disappear by 7pm. The town closes down around the same time making for a calm stroll and cocktails. We were amazed by the quietness and views from the roof deck.Genuine Expedia guest review
I stayed in Casa Madrona with my adult daughter. We had a great time. Our room was very comfortable and the staff very accommodating.Genuine Hotels.com guest review
Very nice hotel if you want to be in the middle of Sausalito. A bit pricey, but worthy. Management was very friendly and helpful with suggested food & beverage alternatives.Genuine Hotels.com guest review
"Winner Hotel - Superb Location"
We stayed on the "hill-side, room 302. Beautiful views of the bay and the city. Staff was very accomodating - we plan to stay at Casa again.Genuine Hotels.com guest review
"Beautiful Hotel and Perfect Sausalito Location"
Wonderful Stay! Hotel staff extremely accommodating. Wonderful Customer Service.Genuine Hotels.com guest review
"Boutique Hotel in Downtown Portland"
Overall, really enjoyed the experience. They have great artwork and furniture positioned throughout the property with Zen-like outside garden setting. My only minor issue we encountered was the odd, musty smell on the 2nd floor. This is an older property that has been completely renovated and offers a great overall experience.Genuine Hotels.com guest review
Got the harbor view room- georgeous view with cute balcony. Very accomodating with rollaway bed options for kids if u have them. All around, a sweet stay!Genuine Hotels.com guest review
Our room had a lovely small courtyard patio with a view of the Bay - we did not expect the view - room was at end of floor. Bed was extremely comfortable. Staff was helfpul.Genuine Hotels.com guest review
Great little balcony with a view and the room, though be it a little small, had everything (modern side). The hotel has 2 sides, modern and Victorian, and we have stayed in both. They each have their own charm, and we would recommend both.Genuine Hotels.com guest review
Started in room 451 - definitely don't stay in that room! Besides that any other hotel room we saw was great. Staff was absolutely great. Location perfect. Bar and restaurant totally excellent! We shall be back, just not into room 451. . .Genuine Hotels.com guest review
"Cable didn't work fire place either staff was adv"
Was hoping for a discount cable didn't work? But everything else was very niceGenuine Expedia guest review
Casa Madrona was great. Super comfortable bed, a wall of windows looking out over the bay. A simple, modern design, close to the heart of Sausalito. I live only an hour away, and just decided to stay up north. It was exactly what i needed. A hop skip and jump from the San Francisco hotspots, and a nice calm. If you stay here, eat at the Trident...it's […] always good. Read moreGenuine Hotels.com guest review
"Old hotel needs renovating and new management"
First of all we placed our reservation with Expedia early morning and by the time we got there at 3:15 they still didn't have our reservation in their system and had to call to have someone 'input' it. Next they didn't have any rooms "released" due to a laundry issue. So we were told to come back later. Once we got the room we were coming off elevator […] and heard cleaning staff yelling into a mobile phone apparently to front desk, as it turns out the room we were given was the handicap room. There were no refreshments in the refrigerator but a sign to tell you how much they were and what was offered but not there. Later that evening the tubs faucets were loose and came undone, then in the morning the toilet stopped working. Called front desk and they advised they didn't have any one from engineering for another hour and we could use the bathroom on another floor!! Finally it got fixed and we came back to the room after morning walk and use the bathroom before we were packing up and it broke again!! Pillows were like rocks and so was the bed. The view we were suppose to have was blocked by a huge tree! So had an obstructed bay view on side of patio. All in all it was NOT worth the money they charged and the front desk personnel aren't managed at all ... Will not be going back and will be telling friends of the bad experience!! Read moreGenuine Expedia guest review
Response by Casa Madrona Hotel & Spa Dear Mari, I understand that your experience from last year was not up to standards, and for that I truly apologize. We have since made great strides in both our product upgrades as well as our guest service standards. We would love to have another chance to prove to you that we can do much better these days than the experience you had previously. Do look us up next time you find your travel plans bringing you back to our beautiful area. Warmest Regards Sietse Nabben General Manager
"Well... Not the greatest stay"
So, for a 4.5 Star Hotel, Where you pay a premium for everything, I expect to have everything "Standard" available to me to an average hotel stay. I chose this place over The Four Seasons, as I'd prefer to stay in Sausalito, and drive in to SF, for the scenery, and lack of "Street craziness". The staff were great, Valet was Quick (At an additional premium […] rate), but something simple, like vendor machines, or some snacks available at 11pm. The front desk host had to rummage around the back office, to find a bag of cookies, and an Orange juice, as the ONLY option (At a premium rate) - (She felt bad, and comp'd the cookies) - I really just wanted a soda, some chocolate, and some chips or something. Nevertheless, not the end of the world.. till I tried to sleep... there was a High pitched Mechanical Squeel, all night, and the washroom was literally 60 degrees, when I jacked the heat up to 80 in the room to try to make it comfortable enough to have a shower. Day 2, I asked to Switch rooms, with a more climate controlled environment, and no mechanical noise, but they informed me that, they couldn't switch rooms with me, to something in the building, because of the "Style" of room I had. I asked if they could "Comp the upgrade" to make up for my miserable night before, but they didn't have the authority, and there was no manager on site, only a business card which went straight to voicemail. This for me is a 3 Star Hotel, with a 4.5 Start Staff and Spa. Read moreGenuine Hotels.com guest review
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