"Not so good"
Getting old, smelly, and rough on the employee side.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson Houston IAH Airport South Thank you for writing a review. We sincerely apologize for the areas we fell short in meeting your expectations. It’s unfortunate to hear that we were unable to provide you with the exceptional stay you've come to expect from us. Your feedback provides many areas that we can work on in order to improve our guest experience. We appreciate your feedback on these areas and hope you will return and see our improvements. Thank you again.
"No fresh baked cookies!"
I thought having fresh baked cookies upon check in was a thing with this chain. one of us was misinformed. The room we were assigned was across the hall from the ice machine and drink machine. There was also constant airpkane noise. The hotel is between runways so you get planes going on either side. The room was a bit musty. Otherwise, I was happy […] with the stay. I seriously dislike Houston, but thats not the hotels fault. I really just wanted my fresh baked cookie and not some old chips ahoy. Read moreGenuine Hotels.com guest review
"Excellent value at a reasonable price"
Good service, nice place, swimming pool not long enough for lapsGenuine Hotels.com guest review
"Better than other hotels at this price"
We have stayed here at least 4 times over the past 5 years and have minimal complaints. I was afraid of what I may have been getting into on the first stay but was pleasantly surprised. It's not a 5 star hotel ( I have stayed at many) but its perfect for our short stays. I have had good experiences at Carlson hotels.Genuine Expedia guest review
My room keeper was amazing. Christina was very good at what she does and we like that. Def. going to stay there again.Genuine Expedia guest review
"Close to Airport"
The room was fine, though the hall smelled of smoke. We took the shuttle to the airport early in the morning and it was very convenient. The breakfast was pretty good.Genuine Expedia guest review
"Hotel is close to airport and car rental."
I would suggest the sign for the hotel be more visible from the road. Tish the front desk lady was wonderful, she was nice to me and my children and my mother. Very accommodating to my needs as I was there for a week. The only complaint was the dryer that took $6 to dry my clothes and I still had to hang a few in the room because they were still damp. […] I told the front desk, they said they would tell the person that owned them but still did not offer to give me my money back. That really was the only complaint I had. I feel Tish is a great asset to the company. Read moreGenuine Expedia guest review
"Good over night hotel ."
We arrived midnight, no hotel shuttle provided at the time, so we took a taxi. Breakfast is good.Genuine Expedia guest review
"Nice Staff and Hotel, Close to Airport"
The staff was great and went above and beyond to help make our couple hours in Houston smooth and comfortable. The staff helped us to find dinner late at night, that delivers right to our room and arranged for a taxi at 3:30 am. Overall very satisfied!Genuine Expedia guest review
I really enjoyed my stay..the staff was awesome..the location was in s geat place & there were fast food places in walking distance...thank you for the great stayGenuine Hotels.com guest review
"Business meeting, early morning flight home"
The Hotel was clean but a touch difficult to find since it sits behind a Comfort Inn.Genuine Expedia guest review
"My overall stay...was nice I really can't"
Complain. I noticed something on the comforter that disturbed us. The recommendation is that the comforters be washed more. The breakfast was quite nice everything that you would need if you want to eat healthy or if you want waffles.Genuine Hotels.com guest review
"Convenient for the airport"
Hotel is extremely outdated compared to the one I stayed in Austin 1 week prior. Staff said the pool was closed for maintenance which it wasn't. It was just closed because of low guest numbers. Also, hotel is far from Houston attractions but is extremely convenient for the airport. Overall it was comfortable.Genuine Hotels.com guest review
"Was surprised at the quality of the furnishings."
Quiet, comfortable, easy access to airport, no hassle check in. Happy with experience will do it again.Genuine Expedia guest review
"Close to granddaughter"
Tish was very helpful in assisting us with adding an extra day on to our stay. She did an exceptional job and always greeted us with a smile. Its because of this kind of service that we would stay at this hotel again.Genuine Hotels.com guest review
"2nd in stay in Houston"
I travel to Houston on business every couple of weeks. I had two issues with my last stay at your hotel. I arrived at my room late Friday afternoon. I needed to send some timely emails for a Saturday meeting. No internet service. I called the front desk and was told that the internet was "pretty sucky" in that area of the hotel. I was unhappy and they […] offered to move me. I was tired and had just unpacked, and was not in the mood to move. They told me the internet was fine in the business center...I made my way to the business center only to find one of your employees on the computer checking his facebook account. I returned in about 20 minutes and he was still parked there. My other issue was upon my departure. Sunday night, I ordered a cab for early service to the airport. My flight was at 5:20 am. Your shuttle service begins at 6:00 am. The girl said that she would take care of it. I asked her again about 30 minutes later as I was leaving the hotel to run an errand. She assured me that I was good to go. Anyway, the cab never showed as scheduled. I had to call a cab company at 4am to get to my flight on time. Very frustrating visit. While your staff were polite, I got the feeling that they didn't really care about either issue. Not the best customer service I have encountered. I will definitely consider a hotel upgrade on my next visit to your town. Thanks, TB Read moreGenuine Hotels.com guest review
Everything was good except it took 4 calls to get though to the front desk for a wake up call. another negitive was no breakfast on weekends until 7AM. No good when you have a 8AM flight.Genuine Expedia guest review
"Gooda one night stay, close to the airport."
Our room had an odour, when I told the desk person, she gave some spray to spray my room, and ask me return it when done. The cleaning staff did the best they could, the hotel needs and upgrade, new carpets are a must, and a new paint job would help. Was not impressed.Genuine Expedia guest review
Staff was very welcoming and friendly..room neat and clean, lots of hot water and cable stations numerous..having breakfast included was a great benefit as we were pressed for time and didn't have time to search for a restaurant..close to the airport too..will certainly stay here againGenuine Hotels.com guest review
Good enough for a day or two business trip. Staff is fine, breakfast is meager but good enough. Location is near the airport. I have stayed here multiple times with no negative events.Genuine Expedia guest review
"Good for one(1) night"
Pickup was ontime, restaurants around so very convenient for overnight.Genuine Hotels.com guest review
"Good for the money, but a couple issues"
We were checked in very quickly. We had a few issues with our stay, but for the price we paid for a one bedroom suite, we were still very pleased. The hotel is on the same road as the airport, so when planes are landing or taking off, it can get very loud at odd hours, so beware of that. Also, the walls are paper thin. You will hear every time a neighbor […] opens or closes a door, even some conversations and I'm sure our neighbors were annoyed by our toddler who threw a couple tantrums during our stay. Our biggest issue was that there was a plumbing issue during our stay and the water was shut off for over an hour. This made flushing the toilet impossible, no showers, and no water at all. We also tried to take advantage of the guest laundry, but after 3 cycles in the dryer, our clothes were still wet and not even warm, but the hotel refunded the money we lost in the dryer. We stayed in a one bedroom suite and it was very nice. Lots of room for us to spread out. We had a flat screen in the bedroom and we had our son in the sitting area and he could watch cartoons on a separate TV. The sitting room also has a pull out sofa, which is nice too. Even with the few issues we had, we were still very pleased and enjoyed our stay. Read moreGenuine Hotels.com guest review
"Just a few hrs....."
Not off to a good start, the shuttle never made it to the airport, had to get my own ride to the hotel. Was only there 7 hrs, had a flight out the next morning & was repeatedly woke up way early by slamming doors. Waiting for the ride back to the airport in the lobby, the shuttle came into the parking lot, turned around, then left; no word from the […] front desk or the driver that the shuttle was leaving. When I let the front desk know & they called the driver as he was leaving the parking lot, the driver said "nope, he's not coming back". Not real customer service oriented. Won't be back. Read moreGenuine Expedia guest review
"Easy to the airport."
We went to visit our new grandson it was very easy. ThanksGenuine Hotels.com guest review
"Great for a one night stay."
The hotel was great for a one night stay. Walking distance to food. Great breakfast. The staff could have been a little more welcoming and friendly. Overall, it served our needs and we'd stay there again.Genuine Expedia guest review
hotel and room very musty smell. the lady at the front desk was distracted talking on the phone when we arrived and when we came back to ask questions later.Genuine Hotels.com guest review
"Front desk staffers have awful attitudes!"
Complaining about the poor attitudes of front desk staff falls on deaf ears. Customer service is the worst!Genuine Expedia guest review
"Poor reviews doesn't do this hotel justice"
This hotel got some poor reviews but this wasn't my experience at all. The staff was great and the hotel room was clean with many more amenities than my luxury hotel in Dallas. I would suggest this hotel for anyone wanting a good, inexpensive, room with a phenomental hot breakfast the morning after.Genuine Expedia guest review
"Handy hotel for airport"
Excellent location for airport with free shuttle service - also has a variety of restaurants close by or within walking distance. Typical Country Inn in usual style and format, free breakfast with good selection of food and drinks, coffee available all day in foyer with nice biscuits. Staff were pleasant and accommodating. Hairdryer didn't work in bathroom […] so another one arrived immediately however, couldn't use that in bathroom either cos none of the sockets were working !! not a problem, so used it in bedroom instead. Could do with a mirror above desk. Free internet was very useful for keeping in touch etc Read moreGenuine Expedia guest review
Nice Hotel - bed would not keep sheets on.Genuine Hotels.com guest review
"Great price & location, but that's it"
Usually love this type of hotel, but this one was slightly dirty & the staff clearly didn't want to be there. Free transport to & from the airport was a nice perk, but that's about it. On the upswing, there's a FANTASTIC cajun restaurant within walking distance, but the staff didn't know it was there.Genuine Hotels.com guest review
"Good hotel for business travelers on a budget"
Good basic lodging very close to airport. Breakfast was very good with large selection considering it was "complementary". It's clean but could use a freshing up.Genuine Expedia guest review
"Houston business trip"
Location convenient to George Bush International airport. Breakfast was good and all accommodations very nice. Would stay here again.Genuine Hotels.com guest review
"Service without a smile"
While the hotel is (from 1-5 stars) about a 2.5. The surprise is the service. The frontdesk simply does not care. The clerk at the hotel did not send a van to the airport until I called for the third time. They made a mistake with my reservation...of course. I will not stay there again.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson Houston IAH Airport South Dear Sir/Madam, I apologize for the problems you encountered at our hotel during your stay. We will re-train the front desk and shuttle operations so this will not happen again. Thank you for taking the time to bring this to my attention.
This is a lovely inn located about five minutes drive from the IAH in Houston. We stayed there both before and after our cruise. The rooms were very clean and the beds were very comfy. The complimentary breakfast was great...bagels, eggs, muffins, sausage, fresh fruit..just what you need to get the day started. There is always coffee in the lobby as […] well. The free shuttle arrived within a few of minutes of calling the hotel. The girls at the front desk were helpful and friendly. My luggage was lost in Chicago (and took five days to finally find me in Freeport in the Bahamas)..my cellphone charger was in my lost suitcase and the lovely girl at the desk had a box of chargers that people had left behind, found one that fit my phone and fully charged it for me. I don't know what I would have done because I made many calls from my cellphone to the airline trying to find my luggage and I would not have been able to do that if she hadn't helped me out. We would definitely stay there again should we sail out of Galveston in the future. Read moreGenuine Hotels.com guest review
"Best hotel for a family vacation!"
My family really enjoyed this hotel. The room was spacious, clean and comfortable. We were surrounded around other locations that were good for children =}. The area is quiet and the breakfast was awesome! WE WOULD DEFINITELY RECOMMEND THIS HOTEL AND STAY AGAIN WHEN WE ARE IN THE AREA!Genuine Hotels.com guest review
"Fairly comfortable stay close to airport."
Hotel was nice, some staff rude but overall pleasant stay. Rooms clean, bed comfortable. Internet slow. Business center only had one computer and printer. Shuttle prompt and driver courteous.Genuine Expedia guest review
"my stay in Houston"
Over all, this hotel, I would recommend to any body. Beds were cozu, and breakfast had many choices....great stayGenuine Hotels.com guest review
"Good for business travellers"
Cozy and relaxing. But big front desk was not friendly at all.Genuine Expedia guest review
Stayed before and after Galveston cruise and enjoyed convenience to airport and very prompt shuttle. Unfortunately, 4am wake-up call requested came at 5am inasmuch as computer did not catch up with daylight savings time...no apology, but, fortunately, caught plane.Genuine Hotels.com guest review
"Early morn flight connection"
Easy to request shuttle from airport...not the easiest to identify "where" at the airport you are tho; we had to catch the 5:00 a.m. shuttle for early morn flight and we requested a wake up call...we did NOT receive a wake up call....upon checking in, gal indicated confusion and uncertainity to time change and how it would affect her programming NEEDED […] call; obviously it wasn't programmed correctly....in talking with others waiting for the early shuttle, they indicated the same problem.....many were really scurrying....didn't get to use much as our flight arrived late on Saturday evening, we finally checked in around midnight and then leave at 5:00 .am. and with the time change, that meant 3 hrs. of sleep.....too bad you don't offer discounts on such short timed stays....but at least we got SOME sleep...room was way toooooo warm upon arrival tho..... Read moreGenuine Hotels.com guest review
"front desk was awesome!"
I was in town for a job interview and very nervous. I couldn't find my cell phone but the sweet women at the desk suggested it was in the shuttle and called and had them check entire van. They found my phone and returned it right away. She also recomended dinner for us at Holiday Inn which at first seemed impossible to get to but there were cross walks […] all the way there. She was also there in the morning and was very nice. I was traveling alone and felt very safe. Read moreGenuine Hotels.com guest review
"Nice place and convenient..."
Loved how spacious the room was and clean. The location was ideal for us, near the car rental and airport for our short trip (6 days). Would definitely recommend. They serve a nice breakfast too :-)Genuine Expedia guest review
we arrived at 2am and the clerk did not have a room for us. After waiting for a long time and watching her call around to find us a room, she finally discovered that she had another room after all. Really strange. Also the delay made us very tired the next day.Genuine Hotels.com guest review
We arrived late at night, the lady on the desk was not very helpful, and appeared to be in a bad mood. The lady the next morning, however, was lovely. Breakfast buffet was good.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson Houston IAH Airport South Dear Karen, I apologize for the problems you encountered at the hotel. We will re-train the front desk in order for this not to happen again. Thank you for taking the time to review our hotel. Thanks Aaron P.
"Certainly not a 3.9 rating hotel, it's a 2 rating"
Horrible customer service, rooms not good. It's a 2-2.5 rating hotel not 3.9 rating.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson Houston IAH Airport South Dear Sir/Madam, We apologize for any problems you encountered at the hotel during your stay. We are constantly re-training our staff to deliver consistently great customer service. Thanks Management.
very efficient shuttle service both ways to Houston InternationalGenuine Hotels.com guest review
"Clean convenient and comfortable"
Couldn't have been better. Very nice hotel for a reasonable priceGenuine Hotels.com guest review
Perfect for what I needed.Genuine Hotels.com guest review
"Near of the airport"
great hotel for a family, near of the airport, clean.Genuine Expedia guest review
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