"poor customer service"
The hotel itself was fine. We only needed to stay over one night so it served the purpose. It was the front desk clerk that was horrible. Maybe that is just the way he talks on a regular basis but I felt that he was extremely rude. He made no attempt what so ever to provide a friendly atmosphere.Genuine Hotels.com guest review
"Okay for a quick weekend for gameday!"
hotel was clean and close to everything. My only problem was we paid for a room with a jetted tub, and we were not given one. Overall not bad for a qucik weekend for gameday!Genuine Hotels.com guest review
this was a pleasant surprise, nice clean room, good coffee, would definitely stay there againGenuine Expedia guest review
"much better than i expected for the cost"
There were four of us and we had two room for four nights, all of us were very happy with the hotel. The rooms were both very clean, the staff was incredibly friendly and helpful, the pool was very well maintained and the rooms were in perfectly fine condition. There was some wear and tear on things like the curtains and bedding, however it was no more […] than what you can usually expect in such a hotel. The location was absolutely beautiful and peaceful. For the rates they charge it was MUCH better than I had expected and I would stay there again if I'm back in the area. Read moreGenuine Hotels.com guest review
"I would stay again"
It was good, about what I expected, I stayed here about 2 weeks. It was rather quiet... some minor things could have been better, but overall I enjoyed it, I would stay again. The hotel is very close to restaurants and the city and the interstate and is to itself on the hill, so you won't be bothered by others.Genuine Hotels.com guest review
"Close to event venue"
I knew for the price, the hotel was going to be not much better than a roadside motel. Upon arrival, the front desk employee was very friendly. After checking in, I let them know our room did not have a mini fridge or microwave (we had 3 rooms in all and the other 2 had these) and I was told I had to special order these - we had not with any of the […] other rooms. 2 of the 5 lights in our room did not work and we were only given an apology, nobody came to remedy it. I also let them know that the hair dryer did not work, and nothing was done about it. The pool was clean and maintained. Customer satisfaction was not a priority at this motel Read moreGenuine Hotels.com guest review
One bed was uncomfortable but the other was fine. There was not a comfortable chair.Genuine Expedia guest review
You get what you pay for. After a long day of travel just needed a place to rest for a few hours. After we checked in and went to our room there was a female passed out in the stairwell. Would not stay at this location again.Genuine Hotels.com guest review
Older hotel, but clean and friendly. Well keptGenuine Hotels.com guest review
Breakfeast sucks....I thought the juice was good but it is just little donuts and stuff. But the room was nice and very large. beds were comfortable..Shower was not the best but for the price was very happy.Genuine Hotels.com guest review
nice placeGenuine Hotels.com guest review
"NEar to OK"
THe room was OK !1 The front desk lady ask me how many people will stay in the two rooms "I said" 5 and wanted to chrge me more . When I told here there were two children she backed up and say Children do not count as people ... !! Can you believe it ! The breakfast has no fruits on it , just greasy thingsGenuine Expedia guest review
"It is good for one night but I do not recommend it"
Water preesure was not good, furniture torn and dirty. Some staff were helpful. Had to go to front to request housekeeping service, overall it was dirty.Genuine Expedia guest review
"Not a great stay."
Bugs in the room which I hear is common for the area. Staff was to come in a clean up what bugs they could get. never did. faulty smoke detector. went off in middle of night. staff just said to remove it. wouldn't replace battery. room was very old and dirty.Genuine Expedia guest review
"It was OK!"
Clean, average service, good location.Genuine Hotels.com guest review
"You get what you pay for"
This is a cheap hotel. Don't expect anything more.Genuine Hotels.com guest review
"Clean and Comfortable"
Our room was clean and comfortable. The bed was very comfortable. For the price we paid, we were very pleased. Breakfast was limited to waffles and donuts. Had to pay for the newspaper.Genuine Hotels.com guest review
Not too "fresh", service does not speak English. Reasonable price!Genuine Hotels.com guest review
"this is a motel that I stay in when I work in Knoxville..."
02/16/15 kittlec Morristown, Tennessee
this is a motel that I stay in when I work in Knoxville tn.the staff is very nice and treat you with all respect.would recamend anyone to stay.
01/06/15 Vern P Highland
Dirty, noisey even though we were in the rear of complex on 2nd floor. Wife left her personal pillows behind. Called the next day to report it and the clerk said she would check with housekeeping and call me right back. That was 2 weeks ago and no call yet.
"Not worth the try"
The hotel was dirty and never vacuumed, gum, pills and other things under bed skirt. I know you get what you pay for but this was not even worth $50 a night. My brother stayed at the same time in a room with almost nothing working correctly, the front desk clerk tried to help but it took a little longer than needed. Staff was friendly and accommodating but by far a sub par place.
11/25/14 lynxette2002 OHIO
We were told that only ground floor was a king size bed non smoking suite. The pillows were flat, bed was hard, stains on pullout couch/bed and carpeting. The hot tub was ok, we weren't expecting it, but you could tell the workmanship was shoddy. No refrigerator in unit. There was not small bug floating in toilet and a huge spider went crawling across the floor that hubby had to kill.. ugh.. I was very disappointed and never had this bad of a place at a Super 8.
"Shabby & old"
10/31/14 stephenbZ8352SP Nashville, Tennessee
Sink faucet didn't work properly, couldn't get hot water. Bed frame had pieces that stuck out and I hit my shin several times. Sheets felt like sandpaper. Quiet place
"Do not let you stay longer than a week if you have children"
10/30/14 T A Knoxville, Tennessee
I just started a job and was in need of a permanent place to stay until I found housing while I worked contract. I had three small children. Price was raised on me by 130.00 and after two weeks I was told they had no rooms, which was a lie. They also seem racist. When I checked in the man at the front desk told me it was a dangerous spot which was not true. The excuse the owner gave of why we couldn't stay was that he was renovating. The lady at the front desk said there were plenty of rooms. That is why people need to start doing business with American owners and stop dealing with foreigners.
"Sandpaper sheets, shabby, clean."
Sheets felt like fiberglass on exposed skin. Even with lotion neck & legs still irritated. Room was clean, towels thin. Faucet handle on sink broken so all it did was spin around & could not regulate water temp. NO hot water. This indicates to me housekeeping is using only cold water to clean. Reported it to front desk who said maintenance would look at it. Hmmm someone isn't doing their job, management , housekeeping? Unacceptable.
"Not worth the price!"
10/14/14 wilcox93 Daytona Beach, Florida
We requested a ground floor and was told there were none available. The truth is there were 5 empty rooms on the ground floor the following morning on the way to the car! We were told the only room available was a $95.00 suite. The room was in dire need of an update and smelled so musty that we actually purchased room freshener to try to mask it. It did little good. When I closed the bathroom door there were cob webs from floor to ceiling and a pile of dirt that appeared to have bee swept into the corner for months.
"Only if you can't find anything else"
10/12/14 wilcox93 Daytona Beach, Florida
Every out dated. The price was over the top! Paid $93.00 for the one night we stayed. Staff was not the most helpful either. The only thing this place had going for it was that there were enough decent restaurants nearby.
10/05/14 chiropractor23 Troy, Oh
Price was a bit high for the quality. Room was large but needed upgraded. We were told that there was a new owner and that they didn't have a credit card charge machine until the next day.
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