All hotels in Sha Tin, Hong Kong
1 room, 2 adults
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3.7 / 5Good

Score breakdown (from 1,977 reviews)

Average rating for:

  • Cleanliness
    3.8
  • Service
    3.6
  • Comfort
    3.7
  • Condition
    3.6
  • Neighborhood
    3.6
4.0 / 5Excellent
"very good"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great service and friendly. I will Go back"
Genuine Hotels.com guest review
2 night business trip Mar 13, 2014
Joseph
US
1.0 / 5Poor
"Poor service. May be due to full capacity."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel staff did not provide us with two double-beds room as reserved, instead two single beds and a couch. Upon arriving to our room we asked for pillows, a baby crib, an adaptor, and to have the tv fixed. After 3 calls and 1.5 hours staff came at 1am in the morning. The TV was not fixed. Furthermore, in a room with 3 people and at least 4 devices, their internet policy only allows for two internet devices per room, which seems out-of-date for this age.
Genuine Expedia guest review
Other trip Mar 16, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    4.0
Even if it is a bit far away from HK downtown, the direct public buses and the overall quality provided gave us (3 nights) a very good stay.
Genuine Venere guest review
Other trip Mar 5, 2014
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
The room is small Queen size bed is like full side
Genuine Hotels.com guest review
1 night business trip Feb 23, 2014
Alex liu
US
3.0 / 5Good
"a decent hotel in shatin"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I was shocked when I entered the walk-in closet that was our room. I counted only 10 square meters, even though the Expedia description said 34 square meters. Fortunately, the manager immediately changed us to the room we had booked. But even so, it was disconcerting. I was doing reconnaissance for a hotel to stay for my company's thrice a year trade show in HK. I will not choose them, because, though I was lucky this time, I can not be sure if I will be lucky the next. . Nonetheless, the room was good, but the location to the rest of the city is not. It is about a 30 minute walk to the Shatin MTR subway stop. From there, it is many changes (at least 3) to get to Central. The price is reasonable and the size of the room is, too (for Hong Kong).
Genuine Expedia guest review
Other trip Feb 3, 2014
Thomas
US
3.0 / 5Good
"nice for the price"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
grat price. quiet location. away from the hustle of the city
Genuine Expedia guest review
Other trip Jan 26, 2014
john
US
3.0 / 5Good
"OK hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The subway station is a bit far away. But the bus system is quite acceptable. There is a local bus that goes to the airport that comes every 20min at HK$22.00. The services at the front desk is a bit mechanical and is not that friendly. Housekeeping takes 5 min to pick up the phone if they pick up the phone at all.
Genuine Hotels.com guest review
3 night trip Jan 1, 2014
A Traveler
US
4.0 / 5Excellent
"Very convenience location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel seem okay. The staff is nice and helpful. The only negative thing is the room is really small.
Genuine Hotels.com guest review
8 night family trip Dec 24, 2013
Dave
US
2.0 / 5Fair
"Good Service, Dirty Room, and Bad Buffet Breakfast"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
The front desk service is excellent. Room is unclean, dark spots and holes on the bed sheets everyday. Dirty bathroom, shower was very dirty with moles. Not worth your stay with the price.
Genuine Expedia guest review
Other trip Jan 5, 2014
A Traveler
US
4.0 / 5Excellent
"REGAL RIVERSIDE HOTEL RATING"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good with ambience and facilities. May come again on next Hong Kong visit. Just one feedback - hope that when check in, the room can be ready on time or as soon as possible due to the holiday season otherwise I get to lose some time and value in enjoying my room stay. Otherwise, everything good.
Genuine Hotels.com guest review
3 night trip Dec 28, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Convenient location.
Genuine Hotels.com guest review
6 night business trip Dec 21, 2013
A Traveler
US
3.0 / 5Good
"Just OK to stay bad transportation"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
One hour waiting in line to Check In and waiting to get proper room for 20 more minutes. Sha Tin area is too far from HongKong Tsim Sha Tsui and Central, needs more than an hour to move. Enough size room is clean but not enough heating, heater makes noise, other room's water drain noise. Room service was OK but front desk service is terrible slow. Food around hotel was good.
Genuine Expedia guest review
Other trip Jan 2, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel with a lot of places to eat around"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Everything is great with the service and a lot of places to eat,to buy something n laundry too...but the wifi is not good because its not free...if you want a free wifi you have to go to the lobby and only get 30 mins free wifi...but overall is great..easy to go anywhere too..I will be back
Genuine Expedia guest review
Other trip Jan 2, 2014
cute
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
We got 5 rooms and the check-in time was 2:00pm. Only 1 room ready at 2:30pm and the other 4 were ready at 4pm however the check-out time at was 12pm. Very Slow service....
Genuine Hotels.com guest review
1 night trip Dec 21, 2013
Yee Wa
US
3.0 / 5Good
"Convenience of hotel location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
I had never seen a hotel have so many difference kind of room, regular room(good), newly but very tiny room( no place put down luggage), four beds but bad condition(may be never had been remodeled since built over 30 years ago,like a motel room more than a hotel room) . Maybe have more type of room I haven't seen.......but convenience location .
Genuine Hotels.com guest review
2 night family trip Dec 3, 2013
jenny
US
4.0 / 5Excellent
"Good price"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
I stayed twice due to my trip to Taiwan in the middle of my vacation. The first stay the room was really small. The second stay is much better. Both stays the price is about the same. To set up morning call, it is best to stop by the front desk and ask for it. Calling operator and front desk from the room does not work - no one answer the phone. Location is ok, with the bus stop in front of the hotel to get to the MTR station. Staffs are nice and room is clean.
Genuine Hotels.com guest review
4 night trip Nov 27, 2013
Kelvin
US
4.0 / 5Excellent
"Great view if facing the river"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Over all: Very Good. The river view is unbeatable if you pay a little more for an upgrade. The only thing that is not so good is the design of the bathroom. I thought it is dumb to use a glass shower curtain (half-way) instead of a simple fabric/plastic shower curtain (which would have been cheaper and safer). One has to be real careful with the piece of glass curtain: elbow may hit the glass in the narrower than normal bathtub.
Genuine Hotels.com guest review
2 night trip Nov 28, 2013
Firedrill
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Room is big, but bathroom is old and sometimes has bad smell.
Genuine Hotels.com guest review
3 night trip Nov 19, 2013
A Traveler
US
4.0 / 5Excellent
"Pleasant stay at Regal Riverside"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel room is clean and spacious. Front desk staffs are friendly and helpful. Neighborhood is comfortable but it is a bit far from the city central. I would recommend rooms with river view although they are a bit more expensive.
Genuine Hotels.com guest review
5 night trip Nov 18, 2013
E Lai
US
4.0 / 5Excellent
"Not for business travelers"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Overall experience good to very good but for one thing: they purposely make the Internet a miserable experience for you unless you are willing to pay through your nose for it -- HKD $XX for 8 hours or $XXX for 24 hours.
Genuine Hotels.com guest review
10 night trip Oct 31, 2013
Its Me
US
4.0 / 5Excellent
"Mid-point to where I need to go"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good.
Genuine Hotels.com guest review
1 night trip Nov 4, 2013
A Traveler
US
4.0 / 5Excellent
"Nice Hotel in a quieter part of Hong Kong"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is located on the river and is in a quieter part of Hong Kong in Sha Tin area. It is convenient to catch the metro (about a 10 minute walk) and is near a major shopping mall(same location as the metro). This isn't the place to stay if you are looking for the excitement of Hong Kong although it is an easy metro ride to Tsim Sha Shui or other parts of Hong Kong where you can find the excitement and more touristy things to do, the rooms modern décor and about normal size for Hong Kong. My room had a view of the river and was nice. The rooms are clean and have all the amenities like the refrigerator, hair dryer, etc. The area around the hotel is nice with a number of restaurants and stores (7-11 or grocery stores). There are a few restaurants with English menus and many with pictures. I would say that many of the people working in these restaurants spoke some English. This hotel is two stops away from University metro station, this is near the Hong Kong Science and Technology Park, so if you are going there this is a cheaper alternative to the couple of hotels near the Park. I tried the A Bar(?) and had a beer and some food(basement of the hotel). Both were decent but a little pricey(but about normal for Hong Kong hotel food). They also have live music and seems to be a local hang out for those who want to come and listen and dance(a little to disco for me, but entertaining).
Genuine Expedia guest review
Other trip Oct 27, 2013
Mr G.
US
1.0 / 5Poor
"Booked queen size bed, but prepare single room"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Had complain to change the room. No body pick the call. Must go to ground fl.,
Genuine Expedia guest review
Other trip Oct 24, 2013
tetsuya
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good experience, room was simple and clean. Although a bit far (20min walk) from MTR station Sha Tin Central, it was a nice walk along the river. Would stay there again.
Genuine Hotels.com guest review
2 night business trip Oct 6, 2013
Lilly
US
2.0 / 5Fair
"If nothing goes wrong, you will like it."
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Everything was super until the fridge stopped working. I called front desk and they came to replace it. I took out my medicine and they made the exchange. In the morning, the new one was not working either so I called again but they did not come until I left. They came while I was not in the room and took my medicine, which they disappeared with and refused to replace. I was shocked at how humble and apologetic they appeared until I asked them to take care of the problem and they refused. Never again!
Genuine Hotels.com guest review
4 night trip Sep 30, 2013
Ana Rossetti
US
4.0 / 5Excellent
"Good valued hotel for family, and less crowded"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall I like my stay at this hotel. It’s little bit far away from city center (Mongkok, Central, etc), but there are plenty of bus right next to the hotel that you can take to the downtown or HK MRT. Mine is a deluxe room located in the new remodeled building and facing the river. The room is pretty clean, bright and comfy, its room size seems to be bigger than usual HK hotel room. However, the wall seems too thin in bathroom, I can clearly hear sound from other room next door from bathroom. Other than this, this hotel has great value at the quality and price it offered. It's a nice hotel for family or who don’t like too many crowd around.
Genuine Expedia guest review
Other trip Oct 3, 2013
Nana
US
5.0 / 5Outstanding
"Easy access to food, fun & shopping"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I felt comfortable and safe - Great Spa experience too
Genuine Hotels.com guest review
9 night trip Aug 27, 2013
A Traveler
US
3.0 / 5Good
"Get ready to wait to check in........."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
I have stayed here a few times now, good location for both getting to Kowloon as well as China border, but, the front desk is extremely slow at process. Minimum 20 minutes to get it done. No coffee to be found in AM??? Really! Internet being charged for is rare but this place does!!
Genuine Expedia guest review
Other trip Jul 22, 2013
Clint
US
3.0 / 5Good
"get the renovated rooms"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
We stayed in the hotel for 12 nights. The first 6 nights were terrible. We had to change room 3 times for either the toilet didn't flush or there was water leaking underneath the carpet. I told the housekeeping but no one took action for 3 days until I complained to the manager on duty. The carpet is dirty and wore out. There are dozens of tour group coming in and out; it is crowded. The free internet at the lobby was terrible, you can hardly get in. The second half of our stay was better. We stayed in newly renovated room and things are ok. The internet had improved. The front desk staffs might be over worked, they were not very friendly. It is a worst group of hotel front desk staffs I had ever met in HK However, the concierge staffs are very helpful.
Genuine Expedia guest review
Other trip Jul 13, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
It is comfortable
Genuine Hotels.com guest review
22 night trip Jun 5, 2013
Wintom chan
US
3.0 / 5Good
"The location was far from city, and..."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
The hotel was far from city, during my visit, it had been raining all day long. Around the hotel, there was really nothing to do. And the television was way up in the top corner. That's the point I got to lay down to watch, or my neck got hurt!
Genuine Expedia guest review
Other trip Jun 27, 2013
A Traveler
US
2.0 / 5Fair
"below average hotel"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
I was told this is a 4-star hotel. No way, this is a 2-3-star hotel! Bathroom is filthy, uncomfortable bed, and people at the reception area are not friendly.
Genuine Expedia guest review
Other trip Jun 18, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very nice!
Genuine Hotels.com guest review
4 night trip May 26, 2013
A Traveler
US
3.0 / 5Good
"Marketing Director"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good
Genuine Hotels.com guest review
3 night business trip May 7, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Wifi was only available in the lobby and the connection was not strong. A lot of mainland China, as well as Pilots and Flight Attendants who stayed at the hotel. The room was fairly large and spacious. Customer service could be improved if the concierge was friendlier. Although it was a non-smoking hotel, we saw guests smoke in the lobby, and the hotel staff pretended not to see.
Genuine Hotels.com guest review
7 night romance trip Dec 26, 2012
A Traveler
US
5.0 / 5Outstanding
"great hotel location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
THE HOTEL WAS ABSOLUTLY GREAT THE ROOMS WAS CLEAN & COMFORTABLE THE LOCATION WASN'T TOO BAD ALTHOUGH IT WAS KINDA FAR FROM CATCHING THE SUBWAY BUS THEIR WERE BUSES THAT WENT THERE WITHIN A SHORT TIME THE STAFF WAS QUIET HELPFUL.
Genuine Hotels.com guest review
4 night trip Apr 21, 2013
A Traveler
US
5.0 / 5Outstanding
"GREAT TRIP TO HONG KONG"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
IT WAS PLEASANT & VERY NICE HOTEL STAFF & HELPFUL I WOULD STAY HERE AGAIN IN THE NEAR FUTURE.
Genuine Hotels.com guest review
1 night trip Apr 12, 2013
JOSEPH
US
4.0 / 5Excellent
"Clean but the room is small."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Clean but the room is small. You may sleep on the window bay.
Genuine Hotels.com guest review
6 night trip Apr 14, 2013
A Traveler
US
5.0 / 5Outstanding
"Good hotel in Hongkong"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
It is nice hotel with big room in Hongkong. But the location is so-so.
Genuine Hotels.com guest review
1 night family trip Apr 18, 2013
A Traveler
US
4.0 / 5Excellent
"great hotel for business"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
its my second time to stay the hotel is modern and very clean ,
Genuine Expedia guest review
Other trip Apr 20, 2013
A Traveler
US
4.0 / 5Excellent
"Good value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Good value with price paid, although location is a bit far from city center.
Genuine Hotels.com guest review
14 night family trip Mar 29, 2013
A Traveller
US
3.0 / 5Good
"Very Good hotel but a very unhelpful stuff"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I have arrived to the hotel and stayed in a long queue for 30 min an my room was not ready yet although it was 2pm I went to the pizza restaurant and they told me that all the good placesin the restaurant was reserved but this was not true so I left angry without asking for food Then I waited again in the queue for 20 min to get my room key I made a complain to the assistant manager who was good and he asked his team to act fast and in a better way The problem with this hotel is mainly with the stuff as the are few and they are not helpful
Genuine Expedia guest review
Other trip Apr 1, 2013
A Traveler
US
5.0 / 5Outstanding
"Real good value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I have never booked in the New Territories before and it is really an experience. It is quite a relaxing atmosphere, no big crowds, and still very close to everything. The quality of the accommodations was quite good. Access to transportation is excellent, you step outside and there is a bus station. Take bus 284 and you are in the train station in 5 minutes. Excellent value. Staying in the NT really gives you a feeling for the old HK.
Genuine Expedia guest review
Other trip Mar 17, 2013
EmilioH
US
5.0 / 5Outstanding
"Great hotel for travelers from mainland China."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed here for just one night and we liked the place very much. The hotel room was very comfortable and location is nice as well. It's very close to the East Railway station Sha Tin, which takes you both to the city center and to the border with Shenzhen city, Mainland China. This was very convenient for us, since we were travelling to Hongkong from Shenzhen. The room price we paid was also very reasonable. I would recommend this hotel.
Genuine Expedia guest review
Other trip Mar 15, 2013
Oksana
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
The room size is good but the carpet is old. Not near the subway is a draw back. Hotel staffs are slow.
Genuine Hotels.com guest review
3 night trip Mar 3, 2013
Karen
US
3.0 / 5Good
"Comfortable but don't expect much service"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
We stayed in a quadruple room with our 2 kids for 11 nights. Overall, this hotel met our needs and was a comfortable place to rest and sleep. We purposely chose to stay in Sha Tin to be away from the busyness of Kowloon so the location was perfect. It's about a 10-15 minute walk from 2 MTR stations and about a 10 minute ride into Kowloon. The hotel staff was not that all attentiveness to our needs. When our refrigerator broke down, it took multiple calls before they brought us a new one. The condition of the hotel was mediocre. The carpet was stained and the housekeeping staff did not vacuum unless was asked them to; they did the minimum -- made our beds and changed our towels but that was about it. The hotel is close to some restaurants, a small supermarket, a laundry service, and a bakery, so the location is very convenient.
Genuine Hotels.com guest review
11 night family trip Feb 7, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel convenient to transportation, staff was helpful. However, noise level from other guests in adjacent rooms very very annoying. Walls are a bit thin at this hotel. Also, toilets were not flushing that well.
Genuine Hotels.com guest review
8 night trip Feb 9, 2013
Okayla
US
3.0 / 5Good
"Not the best!"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
The hotel is okay, not the best. I don't like to give bad reviews because I feel I can deal with a lot but not bad service and Check-in was the worst part. They would not let anyone check in until at least 2pm saying our rooms were not ready. I overhead them tell the British couple in front of me that they could have their room early but they would be charged. When I checked in, they offered me a king or 2 twin beds when my reservation clearly said 2 double beds. They said if I wanted 2 double beds, I would need to pay more. I said no and showed them my reservation. They argued with me and the conceded but said they only had smoking floor available even though my reservation said non-smoking. This started my bad impression. Not only did we have to wait and argue about our room, we had to change it 2 times because they kept giving me a room with either one double bed or 2 singles. They eventually got it right but our door didn't lock (we didn't realize it until nearly 930pm when my 2 small kids were sleeping and they came to fix it making all sorts of noises) and the toilet never got fixed which was a huge problem for me. Otherwise, the room itself was fine, the beds were the hardest I've slept on in Hong kong (I've been to HK many many times) but the A/C worked and the area around it was okay, although not great for 1st time tourists. It's not close to any major tourist spots.
Genuine Hotels.com guest review
3 night family trip Feb 17, 2013
Steve
US
4.0 / 5Excellent
"perfect place for relaxation"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel will suit for rest rather than for business since its location is distant. It will take you about 1 hour to get from Sha Tin to Hong Kong business center. If you decide to relax like me, there is no better place: a sea channel where you can do the jogging in the morning, a park in the opposite side, different spots for sports activities, a soho area with many restaurants to spend time in the evening.... The rooms are big, light and very comfortable. The price is very reasonable comparing most prices in Hong Kong. There are the tours to Disney Land in the hotel bus. MTR is 15 mins away, bus stop is 2 mins away, there are several big mall centers within walking distance.
Genuine Expedia guest review
Other trip Feb 16, 2013
Foxyluck
US
4.0 / 5Excellent
"Nice hotel but a little far from downtown"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The room was modern and nice and bigger than most hotel rooms in Hong Kong. Plenty of machines in the gym. Shatin is in the New Territories, so it's a bit far from Central Hong Kong, around 40 minutes. But the location is ideal if you will travel to Shenzhen. Shatin has lots of green and not as many people as urban Hong Kong. Lots of Mainland tour groups stay at the hotel.
Genuine Expedia guest review
Other trip Jan 25, 2013
Joe
US
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