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  • Hotels
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  • Playa del Carmen Hotels
  • Royal Hideaway Playacar All Inclusive
  • All hotels in Playa del Carmen, Mexico
All hotels in Playa del Carmen, Mexico
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1 room,  2 adults 
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Room 1:

Royal Hideaway Playacar All Inclusive - Playa del Carmen

20.60941, -87.08925
5 stars
Lote Hotelero No 6 Desarollo, Playa del Carmen, 77710 Mexico ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $388 $274
available on 05/27/13
Price Match Guarantee
4.6 126 5

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    Royal Hideaway Playacar All Inclusive
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    1 room,  2 adults 
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    Landmarks near Royal Hideaway Playacar All Inclusive

    • Playacar Golf Club Hotels - Playa del Carmen 390 yards
    • Playacar Hotels - Riviera Maya 750 yards
    • Xaman Ha Aviary Hotels - Playa del Carmen 1400 yards
    • Playa Del Carmen, Quintana Roo (PCM) Hotels - Riviera Maya 1.1 miles
    • Playa del Carmen Maritime Terminal Hotels - Playa del Carmen 1.2 miles
    • All landmarks in Playa del Carmen

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      My husband and I stayed in a preferred room at the Now Sapphire for 10 nights in Feb. and wished we had booked a longer trip. The resort was beautiful, the food was good, and the people were friendly. We had dinner in all the restaurants except the Cibu although breakfast there was god. Our favorite was the Lemongrass both the regular menu and Hibatchi. If you buy a bottle of wine, you can sit at an outside table at the Lemongrass or Paramour. The water landscaping around these restaurants as well as the main resort area is beautiful. . Puerto Morelos is a little remote but with plenty of entertainment if that's what you like. We had an oceanfront room on the first floor with two double beds. We had asked for a king room but none were available for a couple days so the two double beds were put together and that worked out well. We elected to stay where we were since we loved the room location. We enjoyed the bali beds at the adults only pool. Much more comfortable than ones we've tried in the past. We usually like to spend more time at the beach but we had a few windy days and it was a little chilly so we moved to the pool which was more protected from the wind. I would only suggest a couple improvements. Air conditioning in the gym; It was very hot although I was content with the equipment. The other thing that would have been nice is the availability of food at the beach and pool areas so you don't have to go into a restaurant.

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    Overview of Royal Hideaway Playacar All Inclusive - Playa del Carmen

    Location.
    Located less than two kilometers south of downtown Playa del Carmen, Mexico, the adults-only Royal Hideaway Playacar All Inclusive stands on five hectares of tropically landscaped grounds across from the Playacar Golf Course.

    Hotel Features.
    Ten restaurants and bars serve patrons at this luxury hotel. Among the dining options are Ventanas, where live music often accompanies international fare, and Palazzo, a white-linen service Italian restaurant that affords views of the Caribbean Sea. Azia specializes in Japanese-Thai dishes, whereas Spices favors the flavors of Mexico and the Caribbean. The Cigar Bar offers evening cigars and drinks, and Club Royale, the resort's theater, presents dinner and drinks with a show. This property's main building contains a 24-hour business center with four computers equipped with high-speed Internet access. Function space accommodates small or large gatherings. Land and water sports offered at the resort include soccer, bocce ball, windsurfing, tennis, six outdoor pools and a fitness center with cardio and weight equipment. The fitness center houses a spa tub and sauna. The Royal Class Spa offers a host of massage and beauty treatments that feature Thalgo, Phytomer and OPI products and include hydrotherapy.

    Guestrooms.
    The Royal Hideaway offers 200 air-conditioned guestrooms with balconies or patios furnished with two chairs and a table. Guestrooms are located in 11 yellow, English colonial-style villas, each surrounded by an open-air, blossom-filled courtyard, and attended by concierges stationed at individual courtyard desks. Room décor includes dark-toned furnishings and lighted wall recesses that illuminate Mexican pottery. Entertainment options feature cable television and DVD/CD players. Marble bathrooms house jetted tubs, stall showers and twin sinks.

    Image of Royal Hideaway Playacar All Inclusive, Playa del Carmen
    4.6 out of 5 Outstanding (126 reviews)
    (Neighborhood average 4.0)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Resort is beautiful and the service and food are far above most resorts. (And we've been to Mexico more than 50 times.) However, very few rooms actually... have a view of the ocean which is extremely important to my wife and me. In fact, our room overlooked a wall of the next door resort and a service walkway with employees walking by constantly. We could spend NO time on our balcony relaxing by ourselves. So if not seeing the ocean from your room and very possibly not being able to use your balcony is not a priority for you, then this resort would be ideal. by Rick  from Aurora, CO, USA on 02/16/13

    Guest Rooms

    Change search
    Enter dates to check prices
    1 room,  2 adults 
    Adults Children
    Room 1:

    Royal Memories

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    One king bed or two double beds. Furnished balcony or terrace with tropical garden view. Satellite TV. DVD/CD player. Two telephones and voice mail. Compact refrigerator with complimentary drinks (restocked daily). Coffeemaker. Marble bathroom with jetted tub, stall shower, twin sinks. Hair dryer. Iron/ironing board. In-room safe. Air conditioning. Ceiling fan. Fresh basket plate upon arrival. Collector's edition Royal Hideaway coffee table book, one photograph in a Mexican frame, one Mayan tour to Chichén Itzá. Dinner on the beach. Royal Hideaway embroidered terry bathrobes. Bulgari toiletries.

    Room Details

    • Access via exterior corridors
    • Air conditioning
    • Balcony
    • Bathrobes
    • Bathroom phone
    • Bathroom scale
    • Blackout drapes/curtains
    • CD player
    • Ceiling fan
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary bottled water
    • Complimentary newspaper
    • Daily housekeeping
    • Designer toiletries
    • DVD player
    • Electronic/magnetic keys
    • Flat-panel TV
    • Hair dryer
    • In-room massage available
    • In-room safe
    • iPod docking station
    • Iron/ironing board
    • Jetted bathtub
    • Makeup/shaving mirror
    • Refrigerator
    • Satellite TV service
    • Separate bathtub and shower
    • Voice mail
    • Wake-up calls
    • Window opens

    Royal Romance

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    One king bed or two double beds. Furnished balcony or terrace with tropical garden view. Satellite TV. DVD/CD player. Two telephones and voice mail. Compact refrigerator with complimentary drinks (restocked daily). Coffeemaker. Marble bathroom with jetted tub, stall shower, twin sinks. Hair dryer and scale. Iron/ironing board. In-room safe. Air conditioning. Ceiling fan. Fresh fruit basket upon arrival. Chocolate strawberry tuxedos. Romantic dinner on the beach. Bottle of Moët & Chandon champagne. Royal Hideaway embroidered terry bathrobes. Bulgari toiletries.

    Room Details

    • Access via exterior corridors
    • Air conditioning
    • Balcony
    • Bathrobes
    • Bathroom phone
    • Bathroom scale
    • Blackout drapes/curtains
    • CD player
    • Ceiling fan
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary bottled water
    • Complimentary newspaper
    • Daily housekeeping
    • Designer toiletries
    • DVD player
    • Electronic/magnetic keys
    • Flat-panel TV
    • Hair dryer
    • In-room massage available
    • In-room safe
    • iPod docking station
    • Iron/ironing board
    • Jetted bathtub
    • Makeup/shaving mirror
    • Refrigerator
    • Satellite TV service
    • Separate bathtub and shower
    • Voice mail
    • Wake-up calls
    • Window opens

    Luxury

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    One king bed or two double beds. Furnished balcony or terrace with tropical garden view. Satellite TV. DVD/CD player. Two telephones and voice mail. Compact refrigerator with complimentary drinks (restocked daily). Coffeemaker. Marble bathroom with jetted tub, stall shower, twin sinks. Deluxe toiletries, hair dryer, and scale. Iron/ironing board. In-room safe. Air conditioning. Ceiling fan. Fresh fruit basket upon arrival.

    Room Details

    • Access via exterior corridors
    • Air conditioning
    • Balcony
    • Bathrobes
    • Bathroom phone
    • Bathroom scale
    • Blackout drapes/curtains
    • CD player
    • Ceiling fan
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary bottled water
    • Complimentary newspaper
    • Daily housekeeping
    • Designer toiletries
    • DVD player
    • Electronic/magnetic keys
    • Flat-panel TV
    • Hair dryer
    • In-room massage available
    • In-room safe
    • iPod docking station
    • Iron/ironing board
    • Jetted bathtub
    • Makeup/shaving mirror
    • Refrigerator
    • Satellite TV service
    • Separate bathtub and shower
    • Voice mail
    • Wake-up calls
    • Window opens

    Royal Relaxation

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    One king bed or two double beds. Furnished balcony or terrace with tropical garden view. Satellite TV. DVD/CD player. Two telephones and voice mail. Compact refrigerator with complimentary drinks (restocked daily). Coffeemaker. Marble bathroom with jetted tub, stall shower, twin sinks. Deluxe toiletries, hair dryer, and scale. Iron/ironing board. In-room safe. Air conditioning. Ceiling fan. Fresh fruit basket upon arrival. Royal Spa Experience (massage, facial, pedicure, manicure per person) and spa gift. Nightly turndown service.

    Room Details

    • Access via exterior corridors
    • Air conditioning
    • Balcony
    • Bathrobes
    • Bathroom phone
    • Bathroom scale
    • Blackout drapes/curtains
    • CD player
    • Ceiling fan
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary bottled water
    • Complimentary newspaper
    • Daily housekeeping
    • Designer toiletries
    • DVD player
    • Electronic/magnetic keys
    • Flat-panel TV
    • Hair dryer
    • In-room massage available
    • In-room safe
    • iPod docking station
    • Iron/ironing board
    • Jetted bathtub
    • Makeup/shaving mirror
    • Refrigerator
    • Satellite TV service
    • Separate bathtub and shower
    • Voice mail
    • Wake-up calls
    • Window opens

    Royally Luxurious

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    One king bed or two double beds. Furnished balcony or terrace with tropical garden view. Satellite TV. DVD/CD player. Two telephones and voice mail. Compact refrigerator with complimentary drinks (restocked daily). Coffeemaker. Marble bathroom with jetted tub, stall shower, twin sinks. Hair dryer and scale. Iron /ironing board. In-room safe. Air conditioning. Ceiling fan. Fresh fruit basket upon arrival. Bottle of Moët & Chandon champagne. Specially prepared lobster dinner. Royal Hideaway embroidered terry bathrobes. Bulgari toiletries.

    Room Details

    • Access via exterior corridors
    • Air conditioning
    • Balcony
    • Bathrobes
    • Bathroom phone
    • Bathroom scale
    • Blackout drapes/curtains
    • CD player
    • Ceiling fan
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary bottled water
    • Complimentary newspaper
    • Daily housekeeping
    • Designer toiletries
    • DVD player
    • Electronic/magnetic keys
    • Flat-panel TV
    • Hair dryer
    • In-room massage available
    • In-room safe
    • iPod docking station
    • Iron/ironing board
    • Jetted bathtub
    • Makeup/shaving mirror
    • Refrigerator
    • Satellite TV service
    • Separate bathtub and shower
    • Voice mail
    • Wake-up calls
    • Window opens

    Luxury Garden View

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Double Occupancy
    This room opens to a balcony. The 37-inch flat-screen TVs offers satellite channels, and the iPod docking station makes it easy to listen to your own music. You can request an in-room massage. A coffee/tea maker and a refrigerator are provided. You will have your own jetted bathtub and separate shower, as well as bathrobes, designer toiletries, and a hair dryer. A ceiling fan, complimentary bottled water, and a safe are among the conveniences offered.

    Room Details

    • Access via exterior corridors
    • Air conditioning
    • Balcony
    • Bathrobes
    • Bathroom phone
    • Bathroom scale
    • Blackout drapes/curtains
    • CD player
    • Ceiling fan
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary bottled water
    • Complimentary newspaper
    • Daily housekeeping
    • Designer toiletries
    • DVD player
    • Electronic/magnetic keys
    • Flat-panel TV
    • Hair dryer
    • In-room massage available
    • In-room safe
    • iPod docking station
    • Iron/ironing board
    • Jetted bathtub
    • Makeup/shaving mirror
    • Refrigerator
    • Satellite TV service
    • Separate bathtub and shower
    • Voice mail
    • Wake-up calls
    • Window opens

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Minimum check-in age is: 18
    • Check-out time is: noon
    • Caters to couples
    • Check-in time starts at: 3 PM
    • MasterCard
    • Visa

    • A resort fee is included in the total price displayed.
    • Children 12 years old and younger are not permitted at this property.

    Amenities

    • General
    • Air-conditioned public areas
    • Ballroom(s)
    • Bar/lounge
    • Elevator/lift
    • Gift shops or newsstand
    • Media library
    • Patio
    • Shopping on site
    • Swimming pool - outdoor
    • Total number of rooms - 200
    • See more facilities
      • Tennis on site
    • Rooms (all rooms include)
    • Bathrobes
    • Bathroom phone
    • Bathroom scale
    • Blackout drapes/curtains
    • Clock radio
    • Electronic/magnetic keys
    • Hair dryer
    • In-room safe
    • Iron/ironing board
    • Window opens
    • See more room details
      • Access via exterior corridors
      • Air conditioning
      • Balcony
      • CD player
      • Ceiling fan
      • Climate control
      • Coffee/tea maker
      • Complimentary bottled water
      • Complimentary newspaper
      • Daily housekeeping
      • Designer toiletries
      • DVD player
      • Flat-panel TV
      • In-room massage available
      • iPod docking station
      • Jetted bathtub
      • Makeup/shaving mirror
      • Refrigerator
      • Satellite TV service
      • Separate bathtub and shower
      • Voice mail
      • Wake-up calls
    • Services
    • Free parking
    • Porter/bellhop
    • Sauna
    • Secure parking
    • Security guard
    • Shoe shine
    • Spa tub
    • Tour assistance
    • Valet parking
    • Wedding services
    • View more services
      • Beauty services
      • Complimentary newspapers in lobby
      • Concierge desk
      • Currency exchange
      • Full-service health spa
      • Hair salon
      • Health club
      • Massage - spa treatment room(s)
      • Multilingual staff
      • Nightclub
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Business center
    • Computer rental
    • Dry cleaning/laundry service
    • Library
    • Multiple large conference rooms
    • Room service (24 hours)
    • Accessibility Features**
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • In-room accessibility

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    Ventanas - Serving international menus for à la carte breakfasts and dinners in a room featuring dark woods, recessed ceilings, and plush linens, this restaurant offers occasional live music in the evenings. Reservations required. Dress code: Casual elegance with long pants, closed shoes, collared shirt for men. No shorts, jeans, sandals or running sport shoes; women may wear evening dress sandals.

    Palazzo - This à la carte Italian dinner house provides white-linen service and commands views of the resort's grounds and the Caribbean. Both inside seating and terrace seating are available. Reservations required. Dress code: Casual elegance with long pants, closed shoes, collared shirt for men. No shorts, jeans, sandals or running sport shoes; women may wear evening dress sandals.

    Spices - At breakfast, this restaurant serves the resort's only buffet meal. Later, à la carte lunches and dinners feature Mexican and Caribbean flavors. Reservations required. Dress code: Casual elegance with long pants, closed shoes, collared shirt for men. No shorts, jeans, sandals or running sport shoes; women may wear evening dress sandals.

    Azia - In a room graced by bamboo accents, Azia serves à la carte dinners of Japanese-Thai dishes. Reservations required. Dress code: Casual elegance with long pants, closed shoes, collared shirt for men. No shorts, jeans, sandals or running sport shoes; women may wear evening dress sandals.

    The Grill - Grilled specialties are enjoyed al fresco.

    Beach Snack Bar - From late morning until sunset, light meals such as burgers, salads, soups, and nachos are served here to sunbathers by the pool and on the beach.

    Allegria - This lounge features various themed evenings.

    Beach Bar - Open from late morning until the dinner period.

    Cigar Bar - Located in Ventanas, this room is open for evening cigars and drinks.

    Club Royale - Once a week, the resort's theater offers dinner and drinks with a show.

    Recreation

    Guests of Royal Hideaway Playacar All Inclusive can try a range of land and water sports including beach soccer, bocce ball, kayaking and windsurfing, all while using the resort's equipment. The two tennis courts, six swimming pools, fitness center with cardio and weight equipment plus spa tub and sauna, offer plenty to enjoy at this Playa del Carmen resort.

    Golf enthusiasts do not have to go far: the entrance to Playacar Golf Club is 150 meters (164 yards) away. The facility provides an 18-hole, par 72 championship golf course designed by Robert Von Hagge. (Surcharges apply for greens fees and equipment rental.)

    The recreational activities listed below are available either on site or near the hotel; fees may apply.


    • Aerobics on site
    • Basketball nearby
    • Bicycle rentals on site
    • Fishing nearby
    • Golfing nearby
    • Kayaking on site
    • Parasailing nearby
    • Personal motorized watercraft on site
    • Sailing on site
    • Scuba diving on site
    • Snorkeling on site
    • Swimming on site
    • Volleyball on site
    • Water skiing nearby
    • Windsurfing on site
    • Yoga classes/instruction on site

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Playa del Carmen, Mexico
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    Royal Hideaway Playacar All Inclusive Playa del Carmen

    A short guide to Playa del Carmen

    Still small enough to explore on foot, Playa del Carmen has a relaxed, yet cosmopolitan feel, with a variety of hotels, shops, and restaurants ranging from causal to upscale. European-style sunbathing is common on beaches. Playa is a popular jumping-off point for day trips to Xcaret, Xel-Ha, Tulum, and other peninsula attractions, and a passenger ferry makes frequent runs to Cozumel.

    see all hotels in Playa del Carmen

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Playacar Golf Club - 400 yards
    • Playacar - 500 yards

    0.50 - 1.0 mi

    • Xcaret - 1100 yards
    • Xaman Ha Aviary - 1400 yards

    1.0 - 3.0 mi

    • Playa Del Carmen Airport (PCM) - 1.1 miles
    • Playa del Carmen Maritime Terminal - 1.2 miles
    • 5ta Avenida - 1.3 miles
    • Yucatek Divers - 1.4 miles
    • Playa del Carmen Main Beach - 1.5 miles
    • Downtown Playa del Carmen - 1.5 miles
    • 28 de Julio Square - 1.6 miles

    3.0+ mi

    • Cozumel Intl. Airport (CZM) - 12 miles
    • Cancun Intl. Airport (CUN) - 33 miles
    • Isla Mujeres Airport (ISJ) - 50 miles
    All hotels in Playa del Carmen, Mexico
    Reviews
    • All (126)
    • Business (1)
    • Romance (10)
    • Family (3)
    • Friends (0)
    • Other (112)
    4.6 / 5
    Outstanding

    Score breakdown (from 126 reviews)

    • 5.0
      (97)
    • 4.0
      (18)
    • 3.0
      (6)
    • 2.0
      (2)
    • 1.0
      (3)

    Average rating for:

    • Cleanliness
      4.8
    • Service
      4.8
    • Comfort
      4.5
    • Condition
      4.6

    Reviews: Overall

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    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent
    "Quiet relaxing resort with a fantastic beach"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    Resort is beautiful and the service and food are far above most resorts. (And we've been to Mexico more than 50 times.) However, very few rooms actually have a view of the ocean which is extremely important to my wife and me. In fact, our room overlooked a wall of the next door resort and a service walkway with employees walking by constantly. We could […] spend NO time on our balcony relaxing by ourselves. So if not seeing the ocean from your room and very possibly not being able to use your balcony is not a priority for you, then this resort would be ideal. Read more
    Genuine Expedia guest review
    Other trip
    Feb 16, 2013
    Rick
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Fun In the Sun"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We had a great experience here. Food was excellent, rooms clean and beach beautiful. Very relaxing, more on the low key side. Service on the slow side but not a big deals. Very friendly wait staff
    Genuine Expedia guest review
    Other trip
    Feb 11, 2013
    A Traveller
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great Hideaway"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    The Royal Hideaway is a special hotel. You really do feel tucked away. This intimate resort feels exclusive and private. The staff can't do enough for you. You don't need to try to flag someone down to get a drink while lounging by the pool... a waiter will come (frequently) and ask you if they can bring you anything. The staff are warm and enthusiastic. […] The food is truly excellent but don't expect a 24 hour buffet like you would find at other all-inclusives. The restaurants are very good. Our favorites were Las Ventanas and Spices. Also unlike other all-inclusives the drinks are all top shelf. Thank you to a wonderful staff including: Laura at the Deck always had a smile on her face. Javier and Mario keep the drinks coming at the pool. Luis is always fun for a chat at Allegrio. Ricardo is a wonderful waiter at Las Ventanas. Jose pours a mean drink. Read more
    Genuine Expedia guest review
    Other trip
    Feb 3, 2013
    A Traveller
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    3.0 / 5
    Good
    "Adults only surrounded by family resorts"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Hotel was a bit run down. Beach was beautiful. Restaurants all required reservations and meals lasted on average 2 hours. Not very many bars. Staff were couretous and helpful but not very many staff. We had difficulty booking dinner reservations due to our concierge not being present during his supposed office hours. Overall still a relaxing and enjoyable […] time. Read more
    Genuine Expedia guest review
    Other trip
    Jan 31, 2013
    Angela
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Loved it a second time!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This was our second stay at Royal Hideaway and we loved it just as much as we did the first time. The staff and the level of attention is our main reason for our choice to return, but I can't not mention the wonderful food, the beautiful beach and resort. Victor, was always helpful and filled our every request. Even though the resort was pretty full […] and quite busy, there wasn't a sense that we were crowded or that there were too many people for the staff to handle. We will be back! Read more
    Genuine Expedia guest review
    Other trip
    Jan 30, 2013
    Gina
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Awesome hotel, great price!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This hotel is ideal for couples or people seeking low-key but very quality resorts. The food was delicious - there was a lot of menu variety amongst the several restuarants (cuisines ranging from Asian to Italian to Mexican) and when the hotel advertises "top shelf" liquor - they mean it: there was plenty of grey goose and ketel one to go around. I […] also appreciated that the bathroom area was larger than the bedroom itself, meaning both were fairly spacious. The pool and beach areas had plenty of chairs and space to settle in for the day. I would definitely go back and recommend to friends! Read more
    Genuine Expedia guest review
    Other trip
    Jan 24, 2013
    amanda
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent
    "Royal Hideaway"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The beach is absolutely superb at this hotel! The food was also excellent. The rooms were comfortable, but the walls were thin and could here outside noise. This hotel caters to couples and has little nightlife! If u do not stay up late and just go to relax, you will love it! Like I said excellent food and beautiful beach!!!
    Genuine Expedia guest review
    Other trip
    Jan 22, 2013
    Kris
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great hotel to get away from it all"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great place, good crevice, good food, beautiful ocean.
    Genuine Expedia guest review
    Other trip
    Jan 22, 2013
    A Traveller
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent
    "Great Hotel for couples"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Staff very friendly. After a long day of travel would have liked to be able to go and eat casually somewhere on the resort however dress code was required and Available reservations were too late ie 10:00 p.m.
    Genuine Expedia guest review
    Other trip
    Jan 11, 2013
    Monique
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great for couples and small groups of adults"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Food quality was great, service in the restaurants was very, very slow, but quality. Pool and bar staff were SUPERB, skip the restaurants and just eat at the pools/bars or get room service.
    Genuine Expedia guest review
    Other trip
    Jan 2, 2013
    A Traveller
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great hotel to make you enjoy your vacation ."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We all had the most wonderful time in the hotel . The breakfast buffet was amazing . We had the choice of different cuisines in different restaurants . Some were better than others ,but we had many choices . . The best thing of all was the staff . They were welcoming , helpful and extremely nice and friendly . I don't know how the management motivates […] them but I was so impressed by the staff . I will definitely recommend it to anyone . Read more
    Genuine Expedia guest review
    Other trip
    Dec 29, 2012
    Rima
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Amazing dining options and service. Everything was very well maintained.
    Genuine Expedia guest review
    Other trip
    Dec 25, 2012
    A Traveller
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Luxury and relaxation in the Riviera Maya"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The Royal Hideaway deserves its great reputation. The quality of the service and friendliness of the staff were incredible. Every meal was beautifully prepared and presented. The resort's lounge and pool area overlooked a lovely beach area and catered to all tastes. This was a wonderfully luxurious and relaxing vacation with family-- I would definitely […] return. Read more
    Genuine Expedia guest review
    Other trip
    Dec 25, 2012
    Joan
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "go somewhere else and keep this place a secret"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    It can be hard to find an extremely high quality, by international standards, hotel in Mexico, when there are so many all inclusives in the mix, but the Royal Hideaway is fabulous. the restaurants and their staffs are fabulous all the time. this was the best value of the year.
    Genuine Expedia guest review
    Other trip
    Dec 20, 2012
    frequent travel
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent
    "Good food and beach, but some inconveniences"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Compared to other all inclusive hotels I've been at in Riveria Maya area, this place has some of the best food and drink. The cocktails are all made from top brands and the wines are also nice. I did not enjoy the Asian restuarant though. The sushi rolls were dreadful. Too much rice and nearly everything had cream cheese in it. The other food was too […] salty from terriaki sauce. The other restaurants and room service were really nice. The truly annoying part of the stay is booking the restaurants! It seems there are not enough time slots available to accommodate all the guests. We were stuck w/ 9 and 10 pm slots 2 nights. The other great thing about the hotel is the beach! Very large and beautiful, and not overcrowded as some of the area hotels. The pools here seemed small, but they weren't crowded. Other drawbacks were: the housekeeping staff did not provide towels 2 days in a row and the a/c made a terrible noise the first day. I advised the concierge immediately, and he sent a repairman to look at it. After 30 minutes, he said it was fixed. 10 minutes after he left, it started up again and he called the front desk again, but no one showed up. The noise kept waking us up all night long. The next day they replaced the innards in the a/c unit and the problem was resolved, thankfully. Also, the place is clearly for couples. There are not good opportunities to meet single people. There's not much night life here either. It's all about the food and beach. Read more
    Genuine Expedia guest review
    Other trip
    Dec 6, 2012
    RDD
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    2.0 / 5
    Fair
    "Will not go back."

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      4.0
    Truthfully we were disappointed. The hotel is in a heavenly location and the staff are great but the quality of our room was nowhere close to 4.5 stars. There was too much noise and very frequently our room and vanity area wreaked of urine and sewage. The dinners were great, the breakfast buffet was just ordinary but the lunch got quite boring after […] the first two days because only one of the restaurants serves lunch during the day (after 2:30 PM that is) and the menu is somewhat limited. Again, I want to emphasize that the service was great and the staff were very polite and accommodating but the entire experience did not live up to my expectations. Read more
    Genuine Expedia guest review
    Other trip
    Nov 25, 2012
    A Traveller
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "They're not Hiding Anything at The Royal Hideaway!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We were completely blown away by the excellent service from the staff, the exquisite food, the spacious rooms and very comfortable beds, the entertainment, the spa and the beautiful grounds. We had never been to an all inclusive and had never been to the Riviera Maya. We celebrated our 25th anniversary and loved this resort. We renewed our vows on the […] beach which is probably the most beautiful beach we've seen (and we've been to many other island resorts). It is a very quiet and exclusive resort - couples. It is ranked in the top 500 hotels in the world, and sports 5-diamond rating. We heard this resort had a 90% return rate and we will help to maintain that %. We fell in love with the Mexican culture and can honestly say that the entire staff was amazing from our villa concierge, Laita, to every waitstaff and hostess we met. We will definitely be back. Read more
    Genuine Expedia guest review
    Other trip
    Nov 7, 2012
    Patricia
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Upscale all-inclusive, best for couples & relaxing"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This was our 3rd all-inclusive down in the Cancun area (other two were Excellence Playa Mujeres and Secrets Maroma Beach). Compared to the other two, this was definitely the highest quality one in terms of the food, the landscaping, and the drinks. It was also the smallest, which meant it had less to offer in terms of entertainment and activities. There […] was no beach volleyball like at the other two, and pretty much no nightlife whatsoever. Best for couples (not singles). Good for relaxing. Beach chairs were never hard to find, and there was sufficient shade from palm trees on the beach if you didn't want full sun. Staff was friendly, attentive, made great drinks (pina coladas were not too sweet, and they made them with whatever brand alcohol you asked for, unlike Secrets which made them with the cheap liquor unless you were watching them). The only bad part was the having to make reservations at the restaurants. We were traveling with friends, so we requested tables for 4. For some reason on several of the nights our reservations were messed up, and they had some weird policy that you had to go to the front desk when you had a problem. We had to split up and go to separate restaurants one night after the reservation wasn't placed properly by the concierge. And on another night we had to wait until 9:30 to be able to eat together. and the strange thing was that none of the restaurants were ever full In fact on most nights, the restaurants were less than half full. Read more
    Genuine Expedia guest review
    Other trip
    Nov 2, 2012
    A Traveller
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Royal Hideaway-Excellence!!!!!!!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The accommodations were luxurious and the setting beautiful. All staff were very friendly and helpful! It was very romantic!
    Genuine Expedia guest review
    Other trip
    Oct 31, 2012
    Laura
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great Time!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    We would go back, very clean beach, hotel and restaurants. Very comfortable and relazing plenty of places to get away and spend time with my wife. Great staff.
    Genuine Expedia guest review
    Other trip
    Oct 24, 2012
    A Traveller
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Highly recommended!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    The only negative feedback is related to the rooms and how one is pretty much able to listen to everything people talk right outside where the concierge seats. Nonetheless, the entire hotel is so quiet, we didn't even request to change the room. The food is excellent; top-notch! The service is phenomenal, especially for being an all-inclusive resort […] where one is not tipping the servers who will still provide their best service. The grounds are wonderfully kept. The beach is unbelievable. Highly recommended! Read more
    Genuine Expedia guest review
    Other trip
    Oct 24, 2012
    A Traveller
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    3.0 / 5
    Good
    "You can find better for the money!!"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      4.0
    Resort and beach are beautiful. Most of the waiter/waitresses were great. Could never find our concierge. Some of the food was great but there was a lot of food that was really bad. Room is nice but the mattress is very firm. Front desk clerk was not friendly and could care less if you have a problem. We requested things, such as an extra blanket, and […] never received them after multiple requests. Also if you want a resort where there is anything to do other than eat, drink and lay on the beach then this is not the place for you. My husband and I both feel that we definitely did not get what we paid for. We will stay at another resort next time. Read more
    Genuine Expedia guest review
    Other trip
    Oct 20, 2012
    Heather
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Wonderful staff, tremendous value!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I have stayed in many quality resorts and this was one of my favorites--definitly a tremendous value. Staff was very friendly and seemed genuinely pleased to help and make our stay as comfortable as possible.
    Genuine Expedia guest review
    Other trip
    Oct 15, 2012
    Lisa
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "A haven for honeymooners"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    A haven for honeymooners. Perfect service, perfect stuff. the spa facilities (including the "gym") were a little bit disappointing.
    Genuine Expedia guest review
    Other trip
    Oct 9, 2012
    Tamirberen
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent
    "Great padded chairs to wile away the day."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    Been to this resort twice. This time it was much better. Beach is restored before there was not a beach and that was three years ago. Been to Mexican Riviera many times and I have to say that the service is best here and the resort well maintained for its age. You can't go wrong if you are going to relax and don't want to be doing something all the […] time. This is a "chill" kind of place. Men when they say no jeans in some restaurants they mean it. You don't have to go all out in dressing up but they keep their standards in the restaurants that have dress requirements. Read more
    Genuine Expedia guest review
    Other trip
    Oct 4, 2012
    Sunkissed
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Royal Hideaway is the perfect getaway!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    If you want to relax and be treated like Royalty - look no further!
    Genuine Expedia guest review
    Other trip
    Sep 23, 2012
    A Traveller
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great hotel, would go there again!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great hotel! Can only recommend it to everyone, would go there again.
    Genuine Expedia guest review
    Other trip
    Sep 17, 2012
    A Traveller
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Must visit!!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Loved it, loved it, loved it. Location is unbeatable. Service is fantastic. Restaurants are great. I HIGHLY recommend it for couples looking for a relaxing retreat from reality.
    Genuine Expedia guest review
    Other trip
    Sep 17, 2012
    A Traveller
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent
    "Fantastic beach vacation"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    The beach is gorgeous. Long stretch of fine white sand, crystal clear water, and not a single rock in sight. The pools are awesome too. There are plenty of lounge chairs. The service is fantastic. Lunch at the deck and spices are great with a lot of selection. Breakfast buffet overlooks the beach. Every morning there is always fresh fruit juice. My […] favorite restaurant for dinner is Las Ventanas. The strict dress code is enforced. Read more
    Genuine Expedia guest review
    Other trip
    Sep 15, 2012
    Jo
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great place to stay for your honeymoon"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This was an amazing resort!! My husband and I were very pleased wtih the cleanliness and the professional attitude of everyone that worked there. The food was amazing and there was a lot of variaty...food for all different tastes :-)
    Genuine Expedia guest review
    Other trip
    Sep 10, 2012
    A Traveller
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great Hotel for Couple..."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Me and my husband just came back from Cancun..All i have to say is that it was amazing..the resort was beautiful..staff were very friendly and nice..our concierge Gerardo Salazar was very helpful.. When they say all inclusive they really mean it...the food was excellent..We are planning to be back again by December..
    Genuine Expedia guest review
    Other trip
    Sep 6, 2012
    Rebeka
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Heaven on earth!!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We've just returned from the paradise! We've spent 1 week at Royal Hideaway Playacar and it was heaven! Perfect! The resort itself is amazing, the way it's kept, focused on every detail... but we think what makes it so spectacular is the staff. The employees are unbelievable! Everybody with a smiles on the face, making their most to make our stay the […] most pleasant as possible. The restaurants are outstanding! Gourmet food! Our special thanks goes to: Javier and Genaro from The Deck; Manoel from Azia; Norma and Omar from Las Ventanas, Ricardo and the hostess (we don't remember her name, unfortunately) from Palazzo, Javier, Jorge, Karla, Laura and the other host (don't remember his name now... sorry), Irvin from Club Royale, and the entertainers Alex, Jessie and Cristopher. Read more
    Genuine Expedia guest review
    Other trip
    Sep 3, 2012
    Fabio
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great for couples!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    My husband and I wanted to try and all inclusive experience so we picked this hotel based on the reviews. The staff was great...always willing to do something extra to make your experience the best. The hotel wasn't crowded at all which made it feel very relaxing. On everything that we read men needed closed toed shoes for the "formal" restaurants. […] When we walked into Las Ventanas for dinner at 630 the manager approached us and told my husband his shoes weren't appropriate. They were closed toed cream/brown/black leather shoes with laces, they look like boat shoes. The manager Cesar told us to go to the bar while he decided if we could eat there. The place was empty so we didn't see the problem. He stated the shoes had to be black, but nothing in their dress code stated this. 15 minutes later he decided we could stay, but our evening was ruined by the manager and the food wasn't the great either. He let in people wearing vans tennis shoes, but had a problem with my husbands. The other 2 formal restaurants we had no problems, both had fantastic food and service and said nothing about the shoes. Our room was a little musty, but that is to be expected in the humid climate. Housekeeping cleans in the morning and will also clean at night for turn down service. The rooms have tile floors, no carpet, great for when you bring the beach back with you. Even though the package says tipping is included we still tipped everyone. I had better service here then in some places in the U.S. Read more
    Genuine Expedia guest review
    Other trip
    Sep 2, 2012
    A Traveller
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    3.0 / 5
    Good
    "Ok"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      2.0
    I rate it 3.5 out of 5 due to the low average up keep of the cottages, swimming pool and walk ways. Sevice is top notch i must say.
    Genuine Expedia guest review
    Other trip
    Aug 28, 2012
    robert
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Awesome experience!!!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    I didn't think the Luxury Room was going to be very small but it was ok. Overall the Royal Hideaway Resort is awesome and beautiful!!! The staff is above the 5 stars!!!! Already planning our next trip back!
    Genuine Expedia guest review
    Other trip
    Aug 28, 2012
    Chairez
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    3.0 / 5
    Good
    "Royal Hideway"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Staff and service was great. Food was delicious. The room was clean but a little cramped compared to other 4-5 star resorts that we've been to. If you want to go somewhere to just relax, this resort is nice. If you want to dance at night or have other evening activities, go somewhere else. Mandatory reservations for restaurants made us watch the clock […] on vacation which we don't like to do. Read more
    Genuine Expedia guest review
    Other trip
    Aug 25, 2012
    A Traveller
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Highly Recommended"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I and my wife were celebrating our anniversary. Definitely, we couldn’t choose a better hotel than the Royal Hideway. It has a very personalized service that makes you feel really special. The night restaurants had superb meals, while the launch restaurant I think they can work more on it. The only point I was not so happy was about the drinks that […] were included were not at the level of the hotel (but you can purchase as additional). I highly recommend the hotel for couples for special moments. Read more
    Genuine Expedia guest review
    Other trip
    Aug 23, 2012
    A Traveller
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Yep, a great hotel for families."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    By far better than what we thought and it was all to our surprise. I just wish we were more prepared to this pleasant trip in terms of awareness of the multitude of activities I highly recommend for families with teens. . And what a great deal for a quick four days trip.
    Genuine Expedia guest review
    Other trip
    Aug 21, 2012
    Mohamed
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "My Wife and I Loved This Resort and Will Be Back!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This resort is amazing! It is definetly the best AI I have been to! The grounds and the resort itself are immaculate and very luxurious. The food was fantastic, especially the dinners and I can be picky. The dinners were similar to a high end restaurant in the US! The staff is incredibly kind and is happy to meet your every need. The pools are very […] nice and the beach is picteresque. Our room was luxurious, very comfortable and had a nice large balcony. My wife and I have found our spot for a relaxing beatiful beach vacation. We will be back! If you are thinking about going to Playa, stay at this resort and you willl be glad you did. I just cant say enough positive thing about the Royal Hideaway! PS. The location is also great. Its a nice 20 min walk to downtown Playa Del Carmen (5th Ave). The work out facilities and tennis courts are also very nice. Read more
    Genuine Expedia guest review
    Other trip
    Aug 12, 2012
    Ry
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great stay!!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Great Vacation... thanks RH
    Genuine Expedia guest review
    Other trip
    Jul 17, 2012
    Aaron
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent
    "Great hotel, excellent food!!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Loved the hotel. The rooms are pretty but could be updated a bit more. The service is excellent! the restaurants are amazing!! the only thing we found strange specially in Mexico where service is second to none, is that they don't have service to install the beach amenities such as tents and chairs.. we had to do it ourselves.. a pain. The rest was […] wonderful. Read more
    Genuine Expedia guest review
    Other trip
    Jul 9, 2012
    Michelle
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Can't wait to return!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    What a wonderful hotel! It's located in a "gated community" of Playa del Carmen. There's a gate and security guards to get into the subdivision and a gate and security guard to get into the hotel. This alleviated any nerves we had about safety in Mexico. Inside the resort, we often felt as if we were in an isolated location; it was so peaceful and […] well designed. However, we could easily walk down the street to the market for souvenirs without the expense and time of taking a taxi into town. The restaurants were almost too good and added pounds to our waste lines! Our favorites: Azia and Palazzo. We had 48 hours of tropical storms, but it allowed us to use the spa and fitness facilities. The spa was excellent, and my husband said his masseuse has "golden hands." The rain also made us wish for more open-air covered areas by the beach. It would have been nice to have somewhere to sit and watch the rain on the ocean while still feeling like we were outside. The Grill was the only such place, and we didn't want to stay sitting at tables if we weren't eating. The capacity was not near to full, so on sunny days we easily got to sit where we wanted at the pool or on the beach at any time. The service throughout the hotel was amazing. Every staff member gave us a smile and an "Hola!" even if we were just passing them on the walkways. The 2nd morning of our stay we already started trying to plan our return trip to Royal Hideaway. We got home 3 days ago and can't wait to go back! Read more
    Genuine Expedia guest review
    Other trip
    Jun 28, 2012
    Kerri
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "classy stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    It was a great experience, very nice hotel and service. I think it is the best in the area for a true relaxing vacation.
    Genuine Expedia guest review
    Other trip
    Jun 28, 2012
    Jaime
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Definately going back!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    It was a beautiful resort and the staff was very friendly and helpful. The food was very good, just make sure men bring long pants, not jeans, for dinner on property. We will definately go back!!
    Genuine Expedia guest review
    Other trip
    Jun 7, 2012
    Jenny
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Our paradise"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My husband & I as well as our adult daughter have been going to the royal hideaway for 5 years. We have increased our visits to twice a year due to the beauty of this resort and the incomparable service. It is like coming home each time we enter the gates. We just celebrated our 25th wedding anniversary on this most recent visit. We return again in […] January and can't wait to get back to our extended family which is how we think of all the staff at this most beautiful resort. Read more
    Genuine Expedia guest review
    Other trip
    May 29, 2012
    Susie
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Wow I miss RH"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    RH name says it all, even though the weather didn't fully coaperate our stay was well worth it, from breakfast to dinner to room service , the staff is well verse in customer satisfaction, we have been home for 2 days and already are trying pn our next stay at RH, we miss it!
    Genuine Expedia guest review
    Other trip
    May 23, 2012
    A Traveller
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent
    "Still good"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This was our third time to this hotel, although it had been about 8 years between this visit and the last. They have renovated the beach and pool area, and they are really nice. We would typically not get to the beach until 11:00 and never had a problem finding a good spot. There are no palapas, instead they use a tent like shelter if you want shade. […] It is nice because you can choose any spot you want on the beach and still have shade if you like. I did not like the shelters as much as a traditional palapa however...they were a little too enclosed to get a breeze, and you could fit two chairs in once, but now table for drinks, etc. Also, your feet are sticking out into the sun. It looked like the chairs directly next to the pool got reserved pretty early. We never hung out there. The food was really very good. Azia was our favorite, it was asbolutely amazing. We only ate breakfast at the buffet once (just OK), and in the ala carte restaurant once (again, OK). The grill had a good selection for lunch, and a lovely deck overlooking the ocean to eat at. Service was decent, but very slow. There were days that we did not get an order taken from the beach waiter at all, and when we did order a beer it would take about 45 minutes to an hour. I am down with island time and all, but it was lackadaisical. Overall, I would recommend this resort to anyone looking for a low key, smaller but nice place to stay. The service has gone downhill, but so has the price so it is all good. Read more
    Genuine Expedia guest review
    Other trip
    May 21, 2012
    Jill
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    3.0 / 5
    Good
    "fine"

    • Cleanliness
      5.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      3.0
    the service at the beach is very slow, the dinner if you really starving you will get upset takes forever otherwise fine
    Genuine Expedia guest review
    Other trip
    May 21, 2012
    A Traveller
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Love Royal Hideaway! It's a gem!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I can not rave more about this hotel in every way. It was quiet, comfortable, food was fantastic, service was impeccable, and amazing bang for your buck. I have stayed at some Ritz Carlton's and haven't had this type of experience. Mostly all couples 35 plus. Everyone was very respectful of others just trying to relax. Go to another party hotel if you […] want a swim up bar and games being announced over an intercom with shots as the prize. The room was so well maintained and I love the nightly turn down service. Room service 24/7 is a great bonus. Drinks were very good and always flowing. LOVE THIS PLACE! Just book it and go. Read more
    Genuine Expedia guest review
    Other trip
    May 16, 2012
    Mama - Atl
    US

    Royal Hideaway Playacar All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Lovely."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    A wonderful experience all around. Great food. Fantastic staff. Beautiful beach and grounds. Our second trip there. Highly recommend. Not for spring break types. Very reserved and relaxed.
    Genuine Expedia guest review
    Other trip
    Mar 27, 2012
    A Traveller
    US
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