"Enjoyable breakfast buffet and dinner service"
We expected the appearance of the hotel to be much better. We found it a little seedy with worn out dirty outdoor sofa and chairs, poor landscape and gardening maintenance and wooden sections in need of repair and/or painting. Our compliments to the food service not requested directly in the rating as it was very good. We enjoyed the breakfast buffet […] more than the 5 star hotel up the road. I would have enjoyed a baked potato option with my steak but the mashed were good. We enjoyed the fire burning in the large fireplace as it was a great place to visit with a local friend who joined us for dinner. Our room was nice but I question the cleanliness of bulky bedspread sets that were a turn off and cause of lower rating. Overall, a nice facility that we thought needs some renovation to warrant its over generous rating. Read moreGenuine Hotels.com guest review
A FANTASTIC location with all amenities and impeccable service...Genuine Hotels.com guest review
"Can't beat the venue but rooms need to be updated."
Very nice location to spend time in Colorado Springs. The main building and grounds were quite nice. Pool and beach areas were a hit with kids. The rooms were somewhat dated and need to renovated. The service at restaurants was very slow but servers were accomodating and pleasant. I would return even with the shortcomings noted.Genuine Expedia guest review
Response by Cheyenne Mountain Resort Thank you, we're happy to hear that you would return for another stay with us at Cheyenne Mountain Resort and hope that on your return visit we will more than exceed your expectations.
Very nice resort. Wish we could have stayed longer to enjoy the amenities.Genuine Hotels.com guest review
"Nice Hotel - amazing bed"
Hotel was very nice - very well maintained and well presented. We stayed here for two nights. The beds are very, very comfortable and we paid to upgrade to a golf and mountain view which is worth $20 extra! The bar, reception, room and the facilities are amazing. I was unimpressed with the dinner buffet for $33 a head - we ate once and didn't return […] as the service was very average and the food was very average - not worth the money. Overall, a very nice hotel, in a great location and we would stay again if in the area. Read moreGenuine Hotels.com guest review
A great resort. Laid back and still a quality property.Genuine Expedia guest review
Response by Cheyenne Mountain Resort Thank you, we’re glad you found Cheyenne Mountain Resort to be a great resort and that you were able to relax during your stay with us and we hope you’ll be back for another visit soon.
"Great place to stay!"
The hotel is set up in several different buildings and if you're in the buildings bordering the golf course, you might have a bit of a walk to the main building amenities. However, the room was comfortable, roomy, clean, and the food at the restaurant was excellent. It's not really near any attractions but it's also not too far away and within an easy […] 10 minute or so drive to anywhere most people want to visit. Read moreGenuine Hotels.com guest review
"Beautiful hotel, beautiful setting"
This was a last-minute booking, and we wished we could have stayed longer. The hotel and staff were friendly and helpful; the rooms very comfortable with great views,Genuine Hotels.com guest review
"spendy and spread out"
Resort was hard to find. It's very spread out (have to walk to get places) and no elevators outside the main hotel. Beautiful scenery though and great pools.Genuine Hotels.com guest review
"Beautiful location but slow/unhelpful staff"
The hotel is spread out over a wide area with plush rooms & great scenery But we had problems with maintenance & the wait staff. When going for dinner we found out neither of the 2 locks on sliding glass door worked so we called mtce & were told someone would be right up. We waited 1 hr for mtce and another hour for the repair to be completed. Mtce […] asked how the hotel could make it up to us, - I suggested we were going to the hotel lounge so maybe they could do something there. Well, they couldn't. There was nothing they could do to compensate us anywhere. Not sure why he offered to "do something" then. At the lounge, we asked what was included on the cheese/meat plate and how much food it contained thinking it might tie the two of us over until other food came. The waitress had no idea saying she couldn't ask as the "chef kept changing it depending on what he wanted to serve". It turned out to be a very small starter for one person, not what we expected at almost the same cost as some of the main courses. When we said we were surprised how small it was for the cost the waitress just said "well, we never know". Also, there were no towels anywhere around the pool so we had to walk through the hotel dripping wet. In a top notch place I expected better service. We also stayed in a much less expensive (but highly recommended) hotel in Colorado Springs on this trip and found the service there excellent so if you are staying here for top notch service, I would look elsewhere. Read moreGenuine Hotels.com guest review
"Resort next to Cheyenne Mountain"
We stayed to celebrate our 35th wedding anniversary. The hotel gave us a free bottle of champagne and chocolate covered strawberries. We had a beautiful view of the lake and mountains. They do not have a spa so I had to book my massage at Lotus, a nearby spa/salon. Our first meal was very expensive ($33 for a buffet) at the resort's best restaurant. […] The food was terrible. We had a grizzley, dry, chewy buffalo meatloaf with an overpoweringly bourboned BBQ sauce. The salad bar was disappointing with mixed lettuce but no other veggies and a grainy thousand island dressing. I might add that some of the greens were browning or wilted. We expected much more for our money. Got better food at Panera. For a country club, they really need to provide better service and top notch amenities. Our room did not have a sliding door that locked and the bed had an over used mattress. So we used the other queen bed instead. The fitness room was top notch and well appointed. You can boat on the lake and they have a nice lap pool outside and an Olympic pool indoors. No concierge. Read moreGenuine Expedia guest review
We enjoyed our stay. All the rooms seemed to be designed with a view of the mountain. The only bad part was the hotel bar had EXTREMELY overpriced drinks. $10+ for fairly small drinks.Genuine Hotels.com guest review
First of all this is a motel, not a hotel! You drive up to your room and carry your bags up or down stairs unless you are on the street level. The stairs are in so-so condition, and it just feels second class lugging your stuff up or down stairs. There was a wall plaster repair in our room next to the sliding doors that had not been painted. The sliding […] doors were very hard to open and close. We paid extra for a balcony with two chairs and a view of the golf course. (The view was fantastic with mountains behind the golf course.) The chairs, however, were not very comfortable. The room was clean, and the beds were very comfortable. The furnishings were just okay. We paid close to $300 for our room for two, for which you would expect some basic courtesies. There were two ordinary water bottles in the room waiting for us with price tags of $4 each on them. They could not include 2 ordinary water bottles??? At least they provided coffee, soap, and shampoo! If we come back, we are staying at the Broadmoor! Read moreGenuine Expedia guest review
"roomy and relaxing"
We loved the Cheyenne Mountain Resort and will definitely return. The rooms were clean and nice... good beds and pillows. The staff couldn't have been nicer. The pool and patio areas were spacious and clean. Only criticisms were 1. weak (slow) internet - when I mentioned it at checkout, the clerk sympathetically told me it just depends on when you use […] it - my opinon is that means the resort needs to upgrade its wifi; 2. room service food was mediocre - not bad... just mediocre and 3. depending where your room is, you can definitely hear the footsteps of your neighbors. Read moreGenuine Hotels.com guest review
Will Definitely be back. Beautiful Views and terrific facility.Genuine Hotels.com guest review
Wonderful location, beautiful view of the mountains in the morning. Loved the reading lights on the head board. My daughter loves her bear that was in the room. She held it all the way back home. Very clean and nicely decorated.Genuine Expedia guest review
Response by Cheyenne Mountain Resort Your review has made our day! To learn that we were a part of a child’s happy summer experience is just wonderful, we’re so glad she loves her bear. Thank you for your kind compliments on Cheyenne Mountain Resort, it’s nice to hear you enjoyed your stay with us and hope that you’ll be back for another one day soon.
Bree at the bar, Patty at the front desk, and all the people at the resort were wonderful. thank you.Genuine Expedia guest review
Was not impressed with the health club facilitiesGenuine Hotels.com guest review
"Everything in one place!"
Lots of activities right on site. Golf, swimming (both in pools and lake), restaurants--everything you need to relax without leaving the property. Staff is helpful and courteous. Lots to do in Colorado Springs area as well.Genuine Expedia guest review
Response by Cheyenne Mountain Resort What a wonderful review of Cheyenne Mountain Resort. Our goal is to have everything anyone would need and more right here on-site for the best experience possible during a stay and we appreciate you noting that. Although we definitely do encourage all of our guests to take some time to see the amazing sights and attractions surrounding us in the beautiful Pikes Peak area. Thank you for acknowledging our staff and accommodations and for sharing your review, we hope to see you again one day soon.
Beautiful view of Cheyenne Mountain, everything else was ok. Staff was nice.Genuine Expedia guest review
Response by Cheyenne Mountain Resort Thank you for acknowledging our staff and our views here at Cheyenne Mountain Resort. We hope you had an enjoyable stay with us and will be back to visit us again in the future.
Awesome place to stay! We stayed on a Friday night and our room was fantastic. We stayed in the Elk Lodge. Great view of the mountain from our balcony. The beds are SO comfortable! We got room service breakfast and while it was expensive, $75 for two people (we did order a lot of food), it was fantastic. We will definitely be staying there again on […] our next trip to Colorado Springs. Read moreGenuine Hotels.com guest review
Loved it would go back again! The best as far as location and having a great view of the mountain. Liked the firepit on the rooftop. I would definately enjoy coming back and staying here.Genuine Expedia guest review
Response by Cheyenne Mountain Resort We would definitely enjoy your return visit with us at Cheyenne Mountain Resort as well. We’re glad you love us and think we have the best location and view of the mountain along with our friendly staff who hopes to be seeing you again soon.
We love this hotel. A Saturday night summer stay meant a family movie played out at the pool. It's just a great place--resort quality yet also laid back. Also, there was an availability issue because of some conferences so we were given a free upgrade to a bigger room with a view. The lake was closed for testing, which would have been more disappointing […] if we'd planned a longer stay that involved boating. Read moreGenuine Expedia guest review
Response by Cheyenne Mountain Resort How nice to hear you were given a free upgrade with a view during your recent stay with us at Cheyenne Mountain Resort. We’re glad you love our resort and our relaxing qualities here. We apologize if our lake was closed at any time during your stay for testing and appreciate our guests’ patience during this time. Thank you for your kind words in reference to our staff and food, we hope you’ll be back to see us soon.
Great for the family. Restaurant pricey so we ate off site a lot.Genuine Expedia guest review
Response by Cheyenne Mountain Resort We do love families here at Cheyenne Mountain Resort that’s why we plan events and activities to please all ages.
This hotel was a good option for our one night stay in Colorado Springs. The pool facilities were great for the kids and the dinner buffet was delicious though expensive, but kids under eight eat free. The only problem was that we could not figure out how to turn the shower on. We asked a maid for help but she didn't speak English and she tried to turn […] it on but was not successful either. I didn't call the front desk since we had to check out in a half hour and figured I wouldn't have time to shower and they told me there would be no late check-outs. At the front desk I told them about the shower but she said I shouldn't ask the maids because they wouldn't know and since it was a handicap room there was probably something switched, and I should've called the front desk. So I'm still not sure if I just wasn't smart enough to operate the shower or if it was truly broken. Overall I would stay there again if we return to Corado Springs. We got a really good rate and I thought the pools and restaurant/bar areas all seemed very nice. Read moreGenuine Expedia guest review
Response by Cheyenne Mountain Resort We do hope you will return to Colorado Springs again one day and join us as you said at Cheyenne Mountain Resort. Please do not ever hesitate to call the front desk for any issue or concern you may have. Our staff would have gladly sent someone to help you with the shower controls and we would like to apologize for any inconvenience you may have experienced due to this. Thank you for your review.
"Great place for kids!"
We really enjoyed our stay here - the rooms, main restaurant food, grounds, activities and staff were all very good. I would have rated it a 5, if not for the absolutely terrible food we received from the snack bar at the lodge pool. Basically $45 down the drain. Other than that, we loved it!Genuine Expedia guest review
Response by Cheyenne Mountain Resort Hearing that you loved Cheyenne Mountain Resort and your stay with us has made our day! Although your expectations were met with your accommodations, our facilities and our service, we do apologize if our snack bar did not meet those expectations. We hope that you and your family will return for another stay with us again soon.
Beautiful resort! Can't wait to come back with the family.Genuine Expedia guest review
Response by Cheyenne Mountain Resort We can’t wait for you to return to Cheyenne Mountain Resort with your family too. Thank you! We hope we will see you again soon!
Very uncomfortable beds and very very loud in rooms. Noise from outside and other rooms. You cannot sleep there at all. Over price and not going there ever again.Genuine Hotels.com guest review
"A nice place to relax"
Great pool for kids and excellent location. A very nice bar and great views of mountains.Genuine Expedia guest review
Response by Cheyenne Mountain Resort Thank you for your short and sweet review of Cheyenne Mountain Resort. We’re happy to hear you found our location excellent and were able to enjoy the bar and the amazing views here. We hope that you’ll be back to visit us again when in need of another relaxing getaway.
"Comfortable and clean rooms"
Room was clean, roomy, and comfortable. Quiet, curtains that kept room really dark for sleeping in. Only wish we had time to explore the grounds more during our stay.Genuine Expedia guest review
Response by Cheyenne Mountain Resort We’re happy to hear you found your accommodations here at Cheyenne Mountain Resort to be clean, comfortable and quiet. We wish you had more time to explore our grounds during your stay too and hope that you’ll plan another visit soon to do so. Thank you for your review.
Our courtyard view was a parking lot. Rooms very small, but clean and comfortable. Kids buffet was expensive for what a 9 year old would eat.Genuine Expedia guest review
Response by Cheyenne Mountain Resort We’re happy to hear you found your room here at Cheyenne Mountain Resort to be clean and comfortable. Several different room types are available here and can be reviewed before booking accommodations. We encourage our guests to let us know if they are not satisfied with their original room reserved as sometimes room upgrades are available. Thank you for your feedback.
"Nice resort with fun amenities"
Started off with a disappointing view of a gravel lot. After a two hour wait (for new room to be cleaned) and $20 per night upgrade to a 3rd floor mountain view we were very satisfied.Clean room with a refrigerator and coffee maker, but no microwave. Loved the gas outdoor fire surrounded by rocking chairs. Take s'more supplies or purchase a kit for […] $11 at the bar. Nice heated pools and pretty grounds. You know it is a nice place when Colorado Springs residents go there to celebrate anniversaries or join their out if town families for a vacation. Would definitely go there again if wanting to vacation in Colorado. We didn't eat at the resort. Ordered pizza from Extreme Pizza. They deliver but it is really close to the resort. If wanting to do a trail ride we LOVED The Stabels at the Broadmoor. Family run and very kind. Beautiful drive up the mountain behind the Broadmoor Hotel to the stabels. Recommend making reservation at least a day in advance if wanting to go on the early day rides. Read moreGenuine Expedia guest review
Response by Cheyenne Mountain Resort Thank you for your wonderful review of Cheyenne Mountain Resort. We love hearing that a guest had a great experience with us, enjoyed their upgraded room and the activities as well as facilities here. Nothing pleases us more than hearing you would return if vacationing in Colorado again, we hope you do.
"Great for Families"
This is a fantastic and much less expensive alternative for the Broadmore. GREAT LOCATION and tons of fun for the kiddos!Genuine Hotels.com guest review
Nice hotel, unfortunate experiences... We checked in around 11pm. .Electronic keys didn't work,so I had to drive back to front desk to get them re-keyed. Maid/room service came 10 minutes after we had settled into our room, but we hadn't called for her. Wake up call came at 7am, but we hadn't set it or requested it (and we were quite tired and wanted […] to sleep in). Room was very nice, price was better thru Hotels.com than what the hotel's best rate would have been. Snakebit? Read moreGenuine Hotels.com guest review
"Great weekend getaway"
Overall very satisified with our stay. Beautiful location, pool and amenities are great. Went to the Friday seafood buffet for dinner. It was okay, definitely not worth $38 per person. A bit disappointed in that but otherwise very impressed. Had a room with a balcony overlooking the golf course, great upgrade.Genuine Hotels.com guest review
The room was beautiful. Wasn't much to look at on our porch other then a construction site. There was ALOT of people at the resort which made the swimming pool not worth considering. We had some obnoxious neighbors but thank you to the staff was wonderful helping with the problem. All in all it was a beautiful place to take a little vacation to!Genuine Hotels.com guest review
"Upscale hotel at a reasonable price"
Courteous staff, large clean rooms and a much better last minute deal price than any other local hotels, to include some motels I would rate well below Cheyenne Mountain.Genuine Expedia guest review
Response by Cheyenne Mountain Resort It’s nice to hear you were able to reserve your accommodations here with us at Cheyenne Mountain Resort at a great price even though it was last minute. Thank you for your acknowledgement of our courteous staff and large clean rooms. We hope that you had such and enjoyable time you’ll be back to see us again soon.
"Nice place need better bed"
Nice pool and restaurant awesome view but needs better bedGenuine Expedia guest review
Response by Cheyenne Mountain Resort Thank you! We’re glad you enjoyed our pool and Mountain View Restaurant during your stay here at Cheyenne Mountain Resort. Hearing our bed did not meet your expectations surprised us a little as our beds usually receive a high rating for comfort. Thank you for your review, we hope you’ll be back for another visit with us one day soon.
"Colorado Springs trip..."
This was a beautiful resort. The staff was very kind and helpful. Room was clean and they came in the morning and in the evening for turn-down service. The guy at the Starbucks counter (Ben) was very helpful in assisting us in where to go and what to do while we were there. He also introduced me to the bartender when I told him I was gluten-free so […] she could give me food and drink options. Also, if you have a gluten allergy, this city is the best... I had no problems finding gluten free options and every restaurant was very knowledgable, including the one at the hotel. I would not recommend the breakfast buffet but ordering a fresh breakfast is good. Overall, this place was amazing!!!! Read moreGenuine Expedia guest review
Response by Cheyenne Mountain Resort Your review put a smile on our faces this morning. We love that you referred to Cheyenne Mountain Resort as amazing! Our staff loves to go above and beyond to give our guest the best experience possible during their stay, thank you for acknowledging them as well as their knowledge in reference to gluten free options available. We’re glad you enjoyed so many aspects of our resort and its amenities, and hope that you will join us again for another vacation soon. Thank you.
"Great resort with many amenities"
Great resort with many amenities and beautiful views. Pool areas, lake and beach area, and golf were top notch. Staff was very friendly and helpful. Food was delish. A little pricey but very good. Request a room with a view of mountains for a small upgrade fee- worth it!Genuine Expedia guest review
Response by Cheyenne Mountain Resort Good morning! Thank you for your great review of Cheyenne Mountain Resort. We are happy to hear you enjoyed all of our top notch amenities as you stated in your review and our helpful and friendly staff too. With the amazing local area attractions and our resort activities and amenities, there is something for everyone here. Please come back and visit us when you are in need of some great views and delicious food again.
"A slice of Colorado Heaven"
5 star service in a Colorado casual setting. It could use a few updates but, overall a thoroughly enjoyable stay.Genuine Hotels.com guest review
"Total Disaster on July 4th 2014"
Booked 3 nights through Hotel.com , then upgraded to golf/mountain view with front desk for an additional $20. Checked in around 5:30 pm with no room! The manager scurried around for 15-20 minutes and assigned me a "resort view" with a view of the parking lot. My wife and I found this totally unacceptable so we went back to the manager. Sorry, she said!!! […] No room at my hotel! Did she offer to help with another hotel? NO!! We had to, finally, find a room at the Radisson Airport in Colorado Springs . Breckenridge Mountain Thunder became our resort for the next 2 days. Read moreGenuine Hotels.com guest review
"What a great resort!"
We went for a getaway for 1 night. The setting of the hotel is in a beautiful area. The room was really nice and very clean. The beds were super comfortable. The facilities were great and my kids enjoyed swimming in 3 different pools.Genuine Expedia guest review
Response by Cheyenne Mountain Resort Thank you! We’re glad you found your accommodations here at Cheyenne Mountain Resort to be nice, clean and comfortable. Nothing pleases us more than hearing your family had such a wonderful time with us. We hope you will all be back for another comfortable getaway with us soon.
Fabulous swimming pool, great water aerobics class, great food and awesome view!Genuine Expedia guest review
Response by Cheyenne Mountain Resort What a great review, thank you! We’re so glad you enjoyed our water aerobics class here at Cheyenne Mountain Resort as well as our food and the views. We hope you’ll come back and stay with us again in the near future.
"Beautiful mountain views"
I only got to spend one night so I didn't have the experience of using the many amenities the resort has to offer. The setting is beautiful, but not set up for the handicapped. The rooms are welcoming and comfortable.Genuine Expedia guest review
Response by Cheyenne Mountain Resort We’re happy to hear you found our location beautiful as well our accommodations welcoming and comfortable here at Cheyenne Mountain Resort. Thank you for your review, we will address your comments with our team. We can only hope you will be back for a longer stay with us in the near future and partake in all of our amenities and activities.
We were put off by the fact that directly after booking, I received an offer for HALF the price on Groupon. The room was so far from the pools that we wound up driving to the pool. When we asked if there was a microwave to heat up leftovers, the staff informed us they would charge us cash to use the employee microwave. I felt like a meter was running […] from the instant we checked in. The purpose of the trip was for luxury and relaxation. The Best Western would have better met our needs. Read moreGenuine Hotels.com guest review
"Great time in this hotel."
Me and my wife had a great time in this hotel. I really don't like the hidden fees I explored by checking-in. There was a bout 40$ Resort fee each dayGenuine Expedia guest review
Response by Cheyenne Mountain Resort Although we are thrilled to hear both you and your wife had a great time while staying with us at Cheyenne Mountain Resort, we’d like to clear up the confusion in reference to our Facilities Services Charge. This fee which is published for our guests review is $18 per day which includes self or valet parking, fitness classes, outdoor tennis, boating, wireless Internet access in guestrooms and public areas and much more. Thank you for your review, we hope to see you and your wife back for another visit soon.
"Beautiful property with lots to do"
This is a resort, not just a hotel. The property is beautiful and located close to downtown Colorado Springs. The facility is top notch, the restaurants are better than average and the views from them are spectacular. Great fire pit on the balcony looking at the mountains makes for a great place to hang out with others and enjoy drinks, coffee, etc...We […] got a great rate through Expedia otherwise we probably would not have stayed there. For families with kids or corporate get a ways, this is an awesome place to stay with a lot to do without ever leaving the property. We were in town to do some hiking, and sight seeing, so we really didn't take advantage of ALL of the amenities this place offers. Two negatives: Mattress - this is a personal preference so it may only be a negative for me. They have very soft pillow top mattresses and down pillows. ***Make sure to ask for a QUIET room. I think most of the rooms are quiet, but our room was on the end which normally would mean its quiet w/o any guests close by. However, at the end of each building are large HVAC systems for the buildings. These things are VERY loud. It meant we had to sleep with the patio door closed and the AC unit on. In the winter, I don't this would be a problem. Read moreGenuine Expedia guest review
Response by Cheyenne Mountain Resort Having you refer to Cheyenne Mountain Resort as top notch has made our day! Thank you for your fantastic review. We do agree we always have a lot of wide range activities going on here for both the kids and adults and even though we have everything needed to never leave our resort we do encourage guests to get out and take in the many beautiful attractions located so close to us and it sounds as though you did, that’s wonderful. We’re sorry to hear that our beds, which usually receive high reviews, did not meet your expectations and for any inconvenience you may have encountered due to any noise from our HVAC system. We do hope to see you again for another visit in the near future.
"Nice hotel and by the mountain to give grate vew"
We enjoy the stay The resorte excelente for relaxation The restorent provide hood foodGenuine Expedia guest review
Response by Cheyenne Mountain Resort We’re so glad we could provide you a great relaxing stay here at Cheyenne Mountain Resort and hope that you will return soon for another visit with us.
Very nice ..would love to stay there again.Genuine Hotels.com guest review
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