"Comfortable and clean rooms"
Room was clean, roomy, and comfortable. Quiet, curtains that kept room really dark for sleeping in. Only wish we had time to explore the grounds more during our stay.Genuine Expedia guest review
Response by Cheyenne Mountain Resort We’re happy to hear you found your accommodations here at Cheyenne Mountain Resort to be clean, comfortable and quiet. We wish you had more time to explore our grounds during your stay too and hope that you’ll plan another visit soon to do so. Thank you for your review.
Our courtyard view was a parking lot. Rooms very small, but clean and comfortable. Kids buffet was expensive for what a 9 year old would eat.Genuine Expedia guest review
Response by Cheyenne Mountain Resort We’re happy to hear you found your room here at Cheyenne Mountain Resort to be clean and comfortable. Several different room types are available here and can be reviewed before booking accommodations. We encourage our guests to let us know if they are not satisfied with their original room reserved as sometimes room upgrades are available. Thank you for your feedback.
"Nice resort with fun amenities"
Started off with a disappointing view of a gravel lot. After a two hour wait (for new room to be cleaned) and $20 per night upgrade to a 3rd floor mountain view we were very satisfied.Clean room with a refrigerator and coffee maker, but no microwave. Loved the gas outdoor fire surrounded by rocking chairs. Take s'more supplies or purchase a kit for […] $11 at the bar. Nice heated pools and pretty grounds. You know it is a nice place when Colorado Springs residents go there to celebrate anniversaries or join their out if town families for a vacation. Would definitely go there again if wanting to vacation in Colorado. We didn't eat at the resort. Ordered pizza from Extreme Pizza. They deliver but it is really close to the resort. If wanting to do a trail ride we LOVED The Stabels at the Broadmoor. Family run and very kind. Beautiful drive up the mountain behind the Broadmoor Hotel to the stabels. Recommend making reservation at least a day in advance if wanting to go on the early day rides. Read moreGenuine Expedia guest review
Response by Cheyenne Mountain Resort Thank you for your wonderful review of Cheyenne Mountain Resort. We love hearing that a guest had a great experience with us, enjoyed their upgraded room and the activities as well as facilities here. Nothing pleases us more than hearing you would return if vacationing in Colorado again, we hope you do.
"Great for Families"
This is a fantastic and much less expensive alternative for the Broadmore. GREAT LOCATION and tons of fun for the kiddos!Genuine Hotels.com guest review
Nice hotel, unfortunate experiences... We checked in around 11pm. .Electronic keys didn't work,so I had to drive back to front desk to get them re-keyed. Maid/room service came 10 minutes after we had settled into our room, but we hadn't called for her. Wake up call came at 7am, but we hadn't set it or requested it (and we were quite tired and wanted […] to sleep in). Room was very nice, price was better thru Hotels.com than what the hotel's best rate would have been. Snakebit? Read moreGenuine Hotels.com guest review
"Great weekend getaway"
Overall very satisified with our stay. Beautiful location, pool and amenities are great. Went to the Friday seafood buffet for dinner. It was okay, definitely not worth $38 per person. A bit disappointed in that but otherwise very impressed. Had a room with a balcony overlooking the golf course, great upgrade.Genuine Hotels.com guest review
The room was beautiful. Wasn't much to look at on our porch other then a construction site. There was ALOT of people at the resort which made the swimming pool not worth considering. We had some obnoxious neighbors but thank you to the staff was wonderful helping with the problem. All in all it was a beautiful place to take a little vacation to!Genuine Hotels.com guest review
"Upscale hotel at a reasonable price"
Courteous staff, large clean rooms and a much better last minute deal price than any other local hotels, to include some motels I would rate well below Cheyenne Mountain.Genuine Expedia guest review
Response by Cheyenne Mountain Resort It’s nice to hear you were able to reserve your accommodations here with us at Cheyenne Mountain Resort at a great price even though it was last minute. Thank you for your acknowledgement of our courteous staff and large clean rooms. We hope that you had such and enjoyable time you’ll be back to see us again soon.
"Nice place need better bed"
Nice pool and restaurant awesome view but needs better bedGenuine Expedia guest review
Response by Cheyenne Mountain Resort Thank you! We’re glad you enjoyed our pool and Mountain View Restaurant during your stay here at Cheyenne Mountain Resort. Hearing our bed did not meet your expectations surprised us a little as our beds usually receive a high rating for comfort. Thank you for your review, we hope you’ll be back for another visit with us one day soon.
"Colorado Springs trip..."
This was a beautiful resort. The staff was very kind and helpful. Room was clean and they came in the morning and in the evening for turn-down service. The guy at the Starbucks counter (Ben) was very helpful in assisting us in where to go and what to do while we were there. He also introduced me to the bartender when I told him I was gluten-free so […] she could give me food and drink options. Also, if you have a gluten allergy, this city is the best... I had no problems finding gluten free options and every restaurant was very knowledgable, including the one at the hotel. I would not recommend the breakfast buffet but ordering a fresh breakfast is good. Overall, this place was amazing!!!! Read moreGenuine Expedia guest review
"Great resort with many amenities"
Great resort with many amenities and beautiful views. Pool areas, lake and beach area, and golf were top notch. Staff was very friendly and helpful. Food was delish. A little pricey but very good. Request a room with a view of mountains for a small upgrade fee- worth it!Genuine Expedia guest review
Response by Cheyenne Mountain Resort Good morning! Thank you for your great review of Cheyenne Mountain Resort. We are happy to hear you enjoyed all of our top notch amenities as you stated in your review and our helpful and friendly staff too. With the amazing local area attractions and our resort activities and amenities, there is something for everyone here. Please come back and visit us when you are in need of some great views and delicious food again.
"A slice of Colorado Heaven"
5 star service in a Colorado casual setting. It could use a few updates but, overall a thoroughly enjoyable stay.Genuine Hotels.com guest review
"Total Disaster on July 4th 2014"
Booked 3 nights through Hotel.com , then upgraded to golf/mountain view with front desk for an additional $20. Checked in around 5:30 pm with no room! The manager scurried around for 15-20 minutes and assigned me a "resort view" with a view of the parking lot. My wife and I found this totally unacceptable so we went back to the manager. Sorry, she said!!! […] No room at my hotel! Did she offer to help with another hotel? NO!! We had to, finally, find a room at the Radisson Airport in Colorado Springs . Breckenridge Mountain Thunder became our resort for the next 2 days. Read moreGenuine Hotels.com guest review
"What a great resort!"
We went for a getaway for 1 night. The setting of the hotel is in a beautiful area. The room was really nice and very clean. The beds were super comfortable. The facilities were great and my kids enjoyed swimming in 3 different pools.Genuine Expedia guest review
Response by Cheyenne Mountain Resort Thank you! We’re glad you found your accommodations here at Cheyenne Mountain Resort to be nice, clean and comfortable. Nothing pleases us more than hearing your family had such a wonderful time with us. We hope you will all be back for another comfortable getaway with us soon.
Fabulous swimming pool, great water aerobics class, great food and awesome view!Genuine Expedia guest review
Response by Cheyenne Mountain Resort What a great review, thank you! We’re so glad you enjoyed our water aerobics class here at Cheyenne Mountain Resort as well as our food and the views. We hope you’ll come back and stay with us again in the near future.
"Beautiful mountain views"
I only got to spend one night so I didn't have the experience of using the many amenities the resort has to offer. The setting is beautiful, but not set up for the handicapped. The rooms are welcoming and comfortable.Genuine Expedia guest review
Response by Cheyenne Mountain Resort We’re happy to hear you found our location beautiful as well our accommodations welcoming and comfortable here at Cheyenne Mountain Resort. Thank you for your review, we will address your comments with our team. We can only hope you will be back for a longer stay with us in the near future and partake in all of our amenities and activities.
We were put off by the fact that directly after booking, I received an offer for HALF the price on Groupon. The room was so far from the pools that we wound up driving to the pool. When we asked if there was a microwave to heat up leftovers, the staff informed us they would charge us cash to use the employee microwave. I felt like a meter was running […] from the instant we checked in. The purpose of the trip was for luxury and relaxation. The Best Western would have better met our needs. Read moreGenuine Hotels.com guest review
"Great time in this hotel."
Me and my wife had a great time in this hotel. I really don't like the hidden fees I explored by checking-in. There was a bout 40$ Resort fee each dayGenuine Expedia guest review
"Beautiful property with lots to do"
This is a resort, not just a hotel. The property is beautiful and located close to downtown Colorado Springs. The facility is top notch, the restaurants are better than average and the views from them are spectacular. Great fire pit on the balcony looking at the mountains makes for a great place to hang out with others and enjoy drinks, coffee, etc...We […] got a great rate through Expedia otherwise we probably would not have stayed there. For families with kids or corporate get a ways, this is an awesome place to stay with a lot to do without ever leaving the property. We were in town to do some hiking, and sight seeing, so we really didn't take advantage of ALL of the amenities this place offers. Two negatives: Mattress - this is a personal preference so it may only be a negative for me. They have very soft pillow top mattresses and down pillows. ***Make sure to ask for a QUIET room. I think most of the rooms are quiet, but our room was on the end which normally would mean its quiet w/o any guests close by. However, at the end of each building are large HVAC systems for the buildings. These things are VERY loud. It meant we had to sleep with the patio door closed and the AC unit on. In the winter, I don't this would be a problem. Read moreGenuine Expedia guest review
"Nice hotel and by the mountain to give grate vew"
We enjoy the stay The resorte excelente for relaxation The restorent provide hood foodGenuine Expedia guest review
Response by Cheyenne Mountain Resort We’re so glad we could provide you a great relaxing stay here at Cheyenne Mountain Resort and hope that you will return soon for another visit with us.
Very nice ..would love to stay there again.Genuine Hotels.com guest review
"Nice hotel near Ft. Carson"
Wonderful place and near Ft. Carson where our son had a baseball tournament. We loved the outdoor pool and the breakfast buffet was also excellent. Room was comfortable, clean and the beds were fantastic.Genuine Expedia guest review
Response by Cheyenne Mountain Resort Thank you! We are happy to hear you enjoyed so many of the amenities on your recent stay with us at Cheyenne Mountain Resort. We hope your son did well at his baseball tournament in Ft. Carson and that you will be back to enjoy another stay with us again soon.
What a beautiful resort! I would surely stay there again. It did not feel like we were sleeping in a strange bed. It was comfortable and welcoming. What a beautiful view of the mountains.Genuine Expedia guest review
Response by Cheyenne Mountain Resort That’s what we love to hear! Nothing makes us happier than to hear a guest would definitely return for another stay with us at Cheyenne Mountain Resort. Having you feel so welcomed and comfortable during your stay is exactly what we aim for. We hope you will be back to visit us again soon.
"staff is exceptional"
Everyone was very courteous and helpful. Outdoor pool was very warm which was nice when it was cool outside. Hot tub wasn't very warm though. Overall a really nice stay (only for one night).Genuine Hotels.com guest review
Beautiful surroundings! Excellent staff. Heavy footed guest in the room above us. But luckily, they settled down.Genuine Expedia guest review
Response by Cheyenne Mountain Resort Happy Anniversary! We’re so glad you celebrated this special night with us at Cheyenne Mountain Resort. We appreciate your acknowledgement of our staff and our location. If ever you should have an issue you think we could help with, please do not hesitate to contact the front desk as the quietness and peacefulness for all guests is a major concern for us. We hope you’ll be back to stay with us again next year on your anniversary too!
"Buffet is too expensive"
Lunch buffet is too expensive for what they are givingGenuine Expedia guest review
Response by Cheyenne Mountain Resort Our chefs as well as our staff work hard to try to entice all appetites at all of our buffets which usually receive great reviews. We are sorry to hear our buffet did not meet your expectations. Thank you for your feedback. We do hope you will give us another try in the future.
My son was stationed at Schriever AFB and this was my first visit to see him. I travel allot and can say this hotel has the BEST staff ever! The food is also excellent and views are beautiful. The hotel room itself was good. The walls are a little thin and the balconies are close so you can hear your neighbors conversation sometimes. I had a room on […] my 1st night that had a heavy walker above me and the hotel gladly upgraded me into a nicer room with an even better view at no charge. Facilities are great, although the gym closes at 8pm on the weekend which was not convenient for my son with his schedule. The main lobby building and pool area is gorgeous with its high wood beams and large windows. This resort gives you the mountain feel which was a nice change for me from the mainstream Marriott's and Hilton's. I will be back, great rates! Read moreGenuine Expedia guest review
Response by Cheyenne Mountain Resort How great it is to read your review this morning and hear that in all your travels Cheyenne Mountain Resort has the best staff you have ever encountered. No words can express our appreciation. We are honored, as always, to have any military members and their family stay with us and would like to thank your son for his service. We look forward to seeing you and your son both back for another stay with us again soon.
"Very nice resort"
I only stayed one night but was very pleased. Great location if you are working at Ft Carson.Genuine Hotels.com guest review
"Wish I could have stayed longer!"
I can find nothing negative to say about our experience. The staff were very helpful and friendly. The room was clean and comfortable. The views were great.Genuine Expedia guest review
Response by Cheyenne Mountain Resort How wonderful to hear you wish you could have stayed longer with us, we wish you could have as well! It’s a pleasure to read such a compliment, in your statement that you couldn’t find a negative thing to say about your stay here with us at Cheyenne Mountain Resort, thank you. We appreciate your feedback and will share your comment with our team.
Unfortunately as a hotel.com customer you get the worse choices available (corner condo, next to the main highway and with the worse balcony view) and when you complain about it you were asked to pay extra for better choices!!!!!Genuine Hotels.com guest review
"close to the events we were going to"
Cheyenne Mountain Resort is beautiful and spacious. The food was tremendous and the staff incredibly pleasant and helpful. We will definitely stay again!Genuine Expedia guest review
Response by Cheyenne Mountain Resort Thank you for your wonderful review and kind words in reference to our resort and our staff. It’s so nice you were able to enjoy some of the local area attractions on your stay; we are very lucky to have such great family attractions so close. Hearing you will definitely be back for another stay made our day, we look forward seeing you again soon at Cheyenne Mountain Resort.
Loved the resort grounds and the rooms were very nice....awesome beds! We really enjoyed the fire-pit and rocking chairs. Would love to come back for a longer stay. Young staff in the bar/lounge were catty and rude...not at all pleased with the service we received there.Genuine Expedia guest review
Response by Cheyenne Mountain Resort We would love for you to come back for a longer stay too! It’s always great to hear what our guests love the most at Cheyenne Mountain Resort during their stay. Comfortable beds, fire pits and rocking chairs, give such a relaxing vision. We would like to apologize if any of our staff did not meet your expectations; this is definitely not a common issue we hear about. Our staff always tries to give it their all to make our guests stay here the best it can be. We will however discuss your comments with our team. Thank you for your feedback.
"Quick spring break"
Wish they had spa services on the grounds!Genuine Hotels.com guest review
"Super Spring Break Getaway"
Cheyenne Mountain is the perfect Spring Break getaway. We drove from Denver and had an amazing break from the chaos of life. The resort setting was spectacular. The staff made us feel like we were in another world for a few days. Finding Starbucks served in the coffee shop was a welcoming touch. Thanks to all of your staff. We will be back.Genuine Expedia guest review
Response by Cheyenne Mountain Resort Don’t thank us, thank you for choosing Cheyenne Mountain Resort! We are so glad we were able to give you that escape that is so needed sometimes from the everyday hustle and bustle. It’s great to hear you will be back; we are already looking forward to your return trip to our little slice of heaven.
"Nice Rooms, but spotty service and bad food"
The room was wonderful. The bed was comfortable, luxurious really. The cleanliness was stellar, but the service was spotty. I never saw a bell person, ever. and I was there 5 nights. The room service food was slow and horrible tasting. I would stay here again though. I just would avoid room service. Also - they have a hotel dog and she is awesome. […] Love! Read moreGenuine Hotels.com guest review
"Was nice to stay there but only once"
The front desk person was great, she was able to get us in early. We paid for the better view only to get a view of the golf course. When your visiting from another state, you want to see the mountains. This was a waste of $22.00. The beds were hard as rock. After a loong drive, we wanted to kick back in the sauna and later that evening in the hot tub. […] They do have a nice recreation center but saunas were seperate for men and women. Why not have one for each and then cone for couples. They can afford it. Needless to say, we will be staying elsewhere to next time around. Overall grade for this stay is a 3. Read moreGenuine Expedia guest review
Response by Cheyenne Mountain Resort We appreciate all guest reviews whether positive or otherwise and are sorry if our hotel did not meet your expectations. It saddens us to read you will not be staying with us again on your next visit to the area. We will review your comments with our team. Thank you for your feedback.
We stayed for three nights at the bear lodge. Room and view was awesome. The food was just okay for the price. I was disappointed about paying eight dollars for just fries but all in all it was a great stay.Genuine Expedia guest review
Response by Cheyenne Mountain Resort Nothing pleases us more than to hear you enjoyed your room and view at Cheyenne Mountain Resort and all-in-all had a great stay. We do hope you will be staying with us again soon.
"Awesome Hotel With Mountain View"
My wife and I came here for our honeymoon. We definitely enjoyed Cheyenne Mountain Resort and can't wait to go back!!Genuine Expedia guest review
Response by Cheyenne Mountain Resort Congratulations! We wish you could have stayed longer too. We just love having newlyweds stay with us and hope that you will make Cheyenne Mountain Resort your return to place every year to celebrate your day. Thank you for your great review. We can’t wait to have you back!
CMR has the best beds with the fluffiest pillows! We loved the room and view. We will be going back again soon.Genuine Hotels.com guest review
Can't wait to go back!Genuine Hotels.com guest review
"A great way to experience Colorado"
We decided to take a gymnastics competition trip and turn it into a vacation for the family and it was wonderful! Cheyenne was close enough to sites that it was easy to get to but far enough away that you didnt feel stuck in the middle of tourist central. The facility is beautiful, staff was helpful and friendly, and the view is breathtaking.Genuine Expedia guest review
Response by Cheyenne Mountain Resort What a wonderful idea, you turned this trip into time well spent with the family. We hope the competition went well and that possibly future competitions will bring you back to Cheyenne Mountain Resort. It seems you really enjoyed several aspects of your stay, thank you for sharing your pictures.
Some of the friendliest staff I have encountered at a hotel.Genuine Expedia guest review
Response by Cheyenne Mountain Resort It gives us the utmost satisfaction to read your comment on our staff. We always want to give our guests the most enjoyable stay possible and our staff is always aiming to go above and beyond. Thank you, we hope you will be back at Cheyenne Mountain Resort very soon.
"My dad's favorite place. Loved the view."
Was there on personal business. The food was wonderful and the staff was extremely helpful.Genuine Expedia guest review
Response by Cheyenne Mountain Resort Thank you! How wonderful to hear we are your dad’s favorite place. We hope that you and your dad will be able to return to Cheyenne Mountain Resort on some free time, kick your feet up and enjoy all that we have to offer.
"Gotten cheap? Yes they have"
Only stayed the night so did not perhaps understand why I paid $18 resort fee, though I did appreciate free and easy parking and internet. Beautiful and luxuriously appointed rooms, very clean and well maintained. However, could not turn on lamp by the bed or some of the reading lights built into the headboard. Mentioned it at checkout and the lady […] responded "it's wired to a wall switch- we don't know why". Well, it's wired wrong or she's full of poo. How does it make sense for a light, typically used in bed, to be controlled by a wall switch somewhere else in the room? Sadly, this is the only hotel that I've stayed in for quite some time that didn't have fresh, hot coffee down in the lobby area. Sure, they had a Starbucks, but even there I couldn't use my Starbucks card. OYE Worse, the paper products in the room were, um, industrial. I mean, they were cheap and rough. Worst of all, instead of refilling the Kleenex, someone had stuffed a handful of tissues into the top of the tissue box - as if nobody would notice. That's cheap and gross. So I'd say this facility has the potential to be a grand hotel and resort. But the cheapness of the current management leave me wondering how they managed that fourth star. Read moreGenuine Expedia guest review
Response by Cheyenne Mountain Resort We appreciate your feedback. Should any issue arise during a guest’s stay, we encourage them to allow us an opportunity to address any concerns while they are still at our resort. Our goal is in providing an overall exceptional experience for all of our guests. The resort fee includes many extra amenities from parking and internet to room attendant gratuities and in room coffee and tea. Thank you for taking the time to post your comments.
Excellent Hotel! Good restaurant with buffet option dining. Close to everything. Will stay on next visit to Colorado Springs.Genuine Hotels.com guest review
"Loved my Birthday Weekend"
We went up for the weekend to enjoy some rest for my birthday weekend and the stay was nice with the view was so amazing.Genuine Expedia guest review
"Do not stay on the bottom floor!"
Starting at 6:30 a.m., we could hear every foot step and then later, the maid's vacuum from the floor above us. We couldn't believe we had to put up with this at a 4 star resort. Needless to say we did not have a restful stay. It totally ruined what should have been a nice experience. Make sure you stay in an upper level room if your reservation is […] at the Bear Creek Lodge. Otherwise, it is a lovely resort. Just don't plan to sleep late. Read moreGenuine Hotels.com guest review
We stayed overnight at your location. The resort is very nice. Walked around the lake, checked out all the facilities and found them to very nice and would be fun to enjoy in warmer weather. We enjoyed a nice relaxing drink and appetizer in the bar and on Sat. Night had your Prime Rib Buffet. Sunday morning we did the Brunch. While the selection at […] the buffet was good, salad bar could be a lot better. The brunch selection was good also but much to our disappointment all the food we indulged in was cold. This really curved our appetites and therefore we did not enjoy as much of the food as we would have liked to. Our room was very nice and we looked over the courtyard which was great. Loved all the holiday lights. The only thing that was not comfortable in the room was the bed. I found the beds to be uncomfortable. The decor of the room was nice. Read moreGenuine Expedia guest review
Response by Cheyenne Mountain Resort It seems that you enjoyed quite a bit of your overnight visit to our property. We love that you got to take advantage of so much of what our resort has to offer and hope you will return to experience our warm weather amenities. Please accept our sincerest apologies if your experience at brunch did not exceed your expectations. We have shared your feedback with our dining team so that they can ensure dining guests enjoy piping hot dishes at our buffet. Thank you for staying at Cheyenne Mountain Resort and for providing your helpful comments, we certainly hope to welcome you back again in the future.
Much like a ski lodge. I guess that we were expecting a bit more being near the Broadmoor Hotel. We probably will not stay there again.Genuine Expedia guest review
Response by Cheyenne Mountain Resort While we are glad you enjoyed the convenient location of our clean, comfortable resort, we are sorry to read that your stay did not meet expectations. We ask that guests reach out to our staff with any questions or concerns during their visit so that we may provide the very best experience possible. Thank you, we hope you’ll reconsider staying with us in the future.
"Close to my event"
Very nice resort area. We were not able to take advantage of most of the properties amenities, but our room was very comfortable and the location was convenient for our event. We will definitely stay there again!Genuine Hotels.com guest review
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