Will Definitely be back. Beautiful Views and terrific facility.Genuine Hotels.com guest review
Wonderful location, beautiful view of the mountains in the morning. Loved the reading lights on the head board. My daughter loves her bear that was in the room. She held it all the way back home. Very clean and nicely decorated.Genuine Expedia guest review
Response by Cheyenne Mountain Resort Your review has made our day! To learn that we were a part of a child’s happy summer experience is just wonderful, we’re so glad she loves her bear. Thank you for your kind compliments on Cheyenne Mountain Resort, it’s nice to hear you enjoyed your stay with us and hope that you’ll be back for another one day soon.
Bree at the bar, Patty at the front desk, and all the people at the resort were wonderful. thank you.Genuine Expedia guest review
Response by Cheyenne Mountain Resort Thank you for your feedback and acknowledgement of our staff here at Cheyenne Mountain Resort, especially those you remembered by name. We do apologize but our facility does not run complimentary transportation to the Broadmoor.
Was not impressed with the health club facilitiesGenuine Hotels.com guest review
"Everything in one place!"
Lots of activities right on site. Golf, swimming (both in pools and lake), restaurants--everything you need to relax without leaving the property. Staff is helpful and courteous. Lots to do in Colorado Springs area as well.Genuine Expedia guest review
Response by Cheyenne Mountain Resort What a wonderful review of Cheyenne Mountain Resort. Our goal is to have everything anyone would need and more right here on-site for the best experience possible during a stay and we appreciate you noting that. Although we definitely do encourage all of our guests to take some time to see the amazing sights and attractions surrounding us in the beautiful Pikes Peak area. Thank you for acknowledging our staff and accommodations and for sharing your review, we hope to see you again one day soon.
Beautiful view of Cheyenne Mountain, everything else was ok. Staff was nice.Genuine Expedia guest review
Response by Cheyenne Mountain Resort Thank you for acknowledging our staff and our views here at Cheyenne Mountain Resort. We hope you had an enjoyable stay with us and will be back to visit us again in the future.
Awesome place to stay! We stayed on a Friday night and our room was fantastic. We stayed in the Elk Lodge. Great view of the mountain from our balcony. The beds are SO comfortable! We got room service breakfast and while it was expensive, $75 for two people (we did order a lot of food), it was fantastic. We will definitely be staying there again on […] our next trip to Colorado Springs. Read moreGenuine Hotels.com guest review
Loved it would go back again! The best as far as location and having a great view of the mountain. Liked the firepit on the rooftop. I would definately enjoy coming back and staying here.Genuine Expedia guest review
Response by Cheyenne Mountain Resort We would definitely enjoy your return visit with us at Cheyenne Mountain Resort as well. We’re glad you love us and think we have the best location and view of the mountain along with our friendly staff who hopes to be seeing you again soon.
We love this hotel. A Saturday night summer stay meant a family movie played out at the pool. It's just a great place--resort quality yet also laid back. Also, there was an availability issue because of some conferences so we were given a free upgrade to a bigger room with a view. The lake was closed for testing, which would have been more disappointing […] if we'd planned a longer stay that involved boating. Read moreGenuine Expedia guest review
Response by Cheyenne Mountain Resort How nice to hear you were given a free upgrade with a view during your recent stay with us at Cheyenne Mountain Resort. We’re glad you love our resort and our relaxing qualities here. We apologize if our lake was closed at any time during your stay for testing and appreciate our guests’ patience during this time. Thank you for your kind words in reference to our staff and food, we hope you’ll be back to see us soon.
Great for the family. Restaurant pricey so we ate off site a lot.Genuine Expedia guest review
Response by Cheyenne Mountain Resort We do love families here at Cheyenne Mountain Resort that’s why we plan events and activities to please all ages.
This hotel was a good option for our one night stay in Colorado Springs. The pool facilities were great for the kids and the dinner buffet was delicious though expensive, but kids under eight eat free. The only problem was that we could not figure out how to turn the shower on. We asked a maid for help but she didn't speak English and she tried to turn […] it on but was not successful either. I didn't call the front desk since we had to check out in a half hour and figured I wouldn't have time to shower and they told me there would be no late check-outs. At the front desk I told them about the shower but she said I shouldn't ask the maids because they wouldn't know and since it was a handicap room there was probably something switched, and I should've called the front desk. So I'm still not sure if I just wasn't smart enough to operate the shower or if it was truly broken. Overall I would stay there again if we return to Corado Springs. We got a really good rate and I thought the pools and restaurant/bar areas all seemed very nice. Read moreGenuine Expedia guest review
Response by Cheyenne Mountain Resort We do hope you will return to Colorado Springs again one day and join us as you said at Cheyenne Mountain Resort. Please do not ever hesitate to call the front desk for any issue or concern you may have. Our staff would have gladly sent someone to help you with the shower controls and we would like to apologize for any inconvenience you may have experienced due to this. Thank you for your review.
"Great place for kids!"
We really enjoyed our stay here - the rooms, main restaurant food, grounds, activities and staff were all very good. I would have rated it a 5, if not for the absolutely terrible food we received from the snack bar at the lodge pool. Basically $45 down the drain. Other than that, we loved it!Genuine Expedia guest review
Response by Cheyenne Mountain Resort Hearing that you loved Cheyenne Mountain Resort and your stay with us has made our day! Although your expectations were met with your accommodations, our facilities and our service, we do apologize if our snack bar did not meet those expectations. We hope that you and your family will return for another stay with us again soon.
Beautiful resort! Can't wait to come back with the family.Genuine Expedia guest review
Very uncomfortable beds and very very loud in rooms. Noise from outside and other rooms. You cannot sleep there at all. Over price and not going there ever again.Genuine Hotels.com guest review
"A nice place to relax"
Great pool for kids and excellent location. A very nice bar and great views of mountains.Genuine Expedia guest review
"Comfortable and clean rooms"
Room was clean, roomy, and comfortable. Quiet, curtains that kept room really dark for sleeping in. Only wish we had time to explore the grounds more during our stay.Genuine Expedia guest review
Our courtyard view was a parking lot. Rooms very small, but clean and comfortable. Kids buffet was expensive for what a 9 year old would eat.Genuine Expedia guest review
Response by Cheyenne Mountain Resort We’re happy to hear you found your room here at Cheyenne Mountain Resort to be clean and comfortable. Several different room types are available here and can be reviewed before booking accommodations. We encourage our guests to let us know if they are not satisfied with their original room reserved as sometimes room upgrades are available. Thank you for your feedback.
"Nice resort with fun amenities"
Started off with a disappointing view of a gravel lot. After a two hour wait (for new room to be cleaned) and $20 per night upgrade to a 3rd floor mountain view we were very satisfied.Clean room with a refrigerator and coffee maker, but no microwave. Loved the gas outdoor fire surrounded by rocking chairs. Take s'more supplies or purchase a kit for […] $11 at the bar. Nice heated pools and pretty grounds. You know it is a nice place when Colorado Springs residents go there to celebrate anniversaries or join their out if town families for a vacation. Would definitely go there again if wanting to vacation in Colorado. We didn't eat at the resort. Ordered pizza from Extreme Pizza. They deliver but it is really close to the resort. If wanting to do a trail ride we LOVED The Stabels at the Broadmoor. Family run and very kind. Beautiful drive up the mountain behind the Broadmoor Hotel to the stabels. Recommend making reservation at least a day in advance if wanting to go on the early day rides. Read moreGenuine Expedia guest review
Response by Cheyenne Mountain Resort Thank you for your wonderful review of Cheyenne Mountain Resort. We love hearing that a guest had a great experience with us, enjoyed their upgraded room and the activities as well as facilities here. Nothing pleases us more than hearing you would return if vacationing in Colorado again, we hope you do.
"Great for Families"
This is a fantastic and much less expensive alternative for the Broadmore. GREAT LOCATION and tons of fun for the kiddos!Genuine Hotels.com guest review
Nice hotel, unfortunate experiences... We checked in around 11pm. .Electronic keys didn't work,so I had to drive back to front desk to get them re-keyed. Maid/room service came 10 minutes after we had settled into our room, but we hadn't called for her. Wake up call came at 7am, but we hadn't set it or requested it (and we were quite tired and wanted […] to sleep in). Room was very nice, price was better thru Hotels.com than what the hotel's best rate would have been. Snakebit? Read moreGenuine Hotels.com guest review
"Great weekend getaway"
Overall very satisified with our stay. Beautiful location, pool and amenities are great. Went to the Friday seafood buffet for dinner. It was okay, definitely not worth $38 per person. A bit disappointed in that but otherwise very impressed. Had a room with a balcony overlooking the golf course, great upgrade.Genuine Hotels.com guest review
The room was beautiful. Wasn't much to look at on our porch other then a construction site. There was ALOT of people at the resort which made the swimming pool not worth considering. We had some obnoxious neighbors but thank you to the staff was wonderful helping with the problem. All in all it was a beautiful place to take a little vacation to!Genuine Hotels.com guest review
"Upscale hotel at a reasonable price"
Courteous staff, large clean rooms and a much better last minute deal price than any other local hotels, to include some motels I would rate well below Cheyenne Mountain.Genuine Expedia guest review
Response by Cheyenne Mountain Resort It’s nice to hear you were able to reserve your accommodations here with us at Cheyenne Mountain Resort at a great price even though it was last minute. Thank you for your acknowledgement of our courteous staff and large clean rooms. We hope that you had such and enjoyable time you’ll be back to see us again soon.
"Nice place need better bed"
Nice pool and restaurant awesome view but needs better bedGenuine Expedia guest review
Response by Cheyenne Mountain Resort Thank you! We’re glad you enjoyed our pool and Mountain View Restaurant during your stay here at Cheyenne Mountain Resort. Hearing our bed did not meet your expectations surprised us a little as our beds usually receive a high rating for comfort. Thank you for your review, we hope you’ll be back for another visit with us one day soon.
"Colorado Springs trip..."
This was a beautiful resort. The staff was very kind and helpful. Room was clean and they came in the morning and in the evening for turn-down service. The guy at the Starbucks counter (Ben) was very helpful in assisting us in where to go and what to do while we were there. He also introduced me to the bartender when I told him I was gluten-free so […] she could give me food and drink options. Also, if you have a gluten allergy, this city is the best... I had no problems finding gluten free options and every restaurant was very knowledgable, including the one at the hotel. I would not recommend the breakfast buffet but ordering a fresh breakfast is good. Overall, this place was amazing!!!! Read moreGenuine Expedia guest review
Response by Cheyenne Mountain Resort Your review put a smile on our faces this morning. We love that you referred to Cheyenne Mountain Resort as amazing! Our staff loves to go above and beyond to give our guest the best experience possible during their stay, thank you for acknowledging them as well as their knowledge in reference to gluten free options available. We’re glad you enjoyed so many aspects of our resort and its amenities, and hope that you will join us again for another vacation soon. Thank you.
"Great resort with many amenities"
Great resort with many amenities and beautiful views. Pool areas, lake and beach area, and golf were top notch. Staff was very friendly and helpful. Food was delish. A little pricey but very good. Request a room with a view of mountains for a small upgrade fee- worth it!Genuine Expedia guest review
Response by Cheyenne Mountain Resort Good morning! Thank you for your great review of Cheyenne Mountain Resort. We are happy to hear you enjoyed all of our top notch amenities as you stated in your review and our helpful and friendly staff too. With the amazing local area attractions and our resort activities and amenities, there is something for everyone here. Please come back and visit us when you are in need of some great views and delicious food again.
"A slice of Colorado Heaven"
5 star service in a Colorado casual setting. It could use a few updates but, overall a thoroughly enjoyable stay.Genuine Hotels.com guest review
"Total Disaster on July 4th 2014"
Booked 3 nights through Hotel.com , then upgraded to golf/mountain view with front desk for an additional $20. Checked in around 5:30 pm with no room! The manager scurried around for 15-20 minutes and assigned me a "resort view" with a view of the parking lot. My wife and I found this totally unacceptable so we went back to the manager. Sorry, she said!!! […] No room at my hotel! Did she offer to help with another hotel? NO!! We had to, finally, find a room at the Radisson Airport in Colorado Springs . Breckenridge Mountain Thunder became our resort for the next 2 days. Read moreGenuine Hotels.com guest review
"What a great resort!"
We went for a getaway for 1 night. The setting of the hotel is in a beautiful area. The room was really nice and very clean. The beds were super comfortable. The facilities were great and my kids enjoyed swimming in 3 different pools.Genuine Expedia guest review
Response by Cheyenne Mountain Resort Thank you! We’re glad you found your accommodations here at Cheyenne Mountain Resort to be nice, clean and comfortable. Nothing pleases us more than hearing your family had such a wonderful time with us. We hope you will all be back for another comfortable getaway with us soon.
Fabulous swimming pool, great water aerobics class, great food and awesome view!Genuine Expedia guest review
Response by Cheyenne Mountain Resort What a great review, thank you! We’re so glad you enjoyed our water aerobics class here at Cheyenne Mountain Resort as well as our food and the views. We hope you’ll come back and stay with us again in the near future.
"Beautiful mountain views"
I only got to spend one night so I didn't have the experience of using the many amenities the resort has to offer. The setting is beautiful, but not set up for the handicapped. The rooms are welcoming and comfortable.Genuine Expedia guest review
Response by Cheyenne Mountain Resort We’re happy to hear you found our location beautiful as well our accommodations welcoming and comfortable here at Cheyenne Mountain Resort. Thank you for your review, we will address your comments with our team. We can only hope you will be back for a longer stay with us in the near future and partake in all of our amenities and activities.
We were put off by the fact that directly after booking, I received an offer for HALF the price on Groupon. The room was so far from the pools that we wound up driving to the pool. When we asked if there was a microwave to heat up leftovers, the staff informed us they would charge us cash to use the employee microwave. I felt like a meter was running […] from the instant we checked in. The purpose of the trip was for luxury and relaxation. The Best Western would have better met our needs. Read moreGenuine Hotels.com guest review
"Great time in this hotel."
Me and my wife had a great time in this hotel. I really don't like the hidden fees I explored by checking-in. There was a bout 40$ Resort fee each dayGenuine Expedia guest review
Response by Cheyenne Mountain Resort Although we are thrilled to hear both you and your wife had a great time while staying with us at Cheyenne Mountain Resort, we’d like to clear up the confusion in reference to our Facilities Services Charge. This fee which is published for our guests review is $18 per day which includes self or valet parking, fitness classes, outdoor tennis, boating, wireless Internet access in guestrooms and public areas and much more. Thank you for your review, we hope to see you and your wife back for another visit soon.
"Beautiful property with lots to do"
This is a resort, not just a hotel. The property is beautiful and located close to downtown Colorado Springs. The facility is top notch, the restaurants are better than average and the views from them are spectacular. Great fire pit on the balcony looking at the mountains makes for a great place to hang out with others and enjoy drinks, coffee, etc...We […] got a great rate through Expedia otherwise we probably would not have stayed there. For families with kids or corporate get a ways, this is an awesome place to stay with a lot to do without ever leaving the property. We were in town to do some hiking, and sight seeing, so we really didn't take advantage of ALL of the amenities this place offers. Two negatives: Mattress - this is a personal preference so it may only be a negative for me. They have very soft pillow top mattresses and down pillows. ***Make sure to ask for a QUIET room. I think most of the rooms are quiet, but our room was on the end which normally would mean its quiet w/o any guests close by. However, at the end of each building are large HVAC systems for the buildings. These things are VERY loud. It meant we had to sleep with the patio door closed and the AC unit on. In the winter, I don't this would be a problem. Read moreGenuine Expedia guest review
Response by Cheyenne Mountain Resort Having you refer to Cheyenne Mountain Resort as top notch has made our day! Thank you for your fantastic review. We do agree we always have a lot of wide range activities going on here for both the kids and adults and even though we have everything needed to never leave our resort we do encourage guests to get out and take in the many beautiful attractions located so close to us and it sounds as though you did, that’s wonderful. We’re sorry to hear that our beds, which usually receive high reviews, did not meet your expectations and for any inconvenience you may have encountered due to any noise from our HVAC system. We do hope to see you again for another visit in the near future.
"Nice hotel and by the mountain to give grate vew"
We enjoy the stay The resorte excelente for relaxation The restorent provide hood foodGenuine Expedia guest review
Response by Cheyenne Mountain Resort We’re so glad we could provide you a great relaxing stay here at Cheyenne Mountain Resort and hope that you will return soon for another visit with us.
Very nice ..would love to stay there again.Genuine Hotels.com guest review
"Nice hotel near Ft. Carson"
Wonderful place and near Ft. Carson where our son had a baseball tournament. We loved the outdoor pool and the breakfast buffet was also excellent. Room was comfortable, clean and the beds were fantastic.Genuine Expedia guest review
Response by Cheyenne Mountain Resort Thank you! We are happy to hear you enjoyed so many of the amenities on your recent stay with us at Cheyenne Mountain Resort. We hope your son did well at his baseball tournament in Ft. Carson and that you will be back to enjoy another stay with us again soon.
What a beautiful resort! I would surely stay there again. It did not feel like we were sleeping in a strange bed. It was comfortable and welcoming. What a beautiful view of the mountains.Genuine Expedia guest review
Response by Cheyenne Mountain Resort That’s what we love to hear! Nothing makes us happier than to hear a guest would definitely return for another stay with us at Cheyenne Mountain Resort. Having you feel so welcomed and comfortable during your stay is exactly what we aim for. We hope you will be back to visit us again soon.
"staff is exceptional"
Everyone was very courteous and helpful. Outdoor pool was very warm which was nice when it was cool outside. Hot tub wasn't very warm though. Overall a really nice stay (only for one night).Genuine Hotels.com guest review
Beautiful surroundings! Excellent staff. Heavy footed guest in the room above us. But luckily, they settled down.Genuine Expedia guest review
Response by Cheyenne Mountain Resort Happy Anniversary! We’re so glad you celebrated this special night with us at Cheyenne Mountain Resort. We appreciate your acknowledgement of our staff and our location. If ever you should have an issue you think we could help with, please do not hesitate to contact the front desk as the quietness and peacefulness for all guests is a major concern for us. We hope you’ll be back to stay with us again next year on your anniversary too!
"Buffet is too expensive"
Lunch buffet is too expensive for what they are givingGenuine Expedia guest review
Response by Cheyenne Mountain Resort Our chefs as well as our staff work hard to try to entice all appetites at all of our buffets which usually receive great reviews. We are sorry to hear our buffet did not meet your expectations. Thank you for your feedback. We do hope you will give us another try in the future.
My son was stationed at Schriever AFB and this was my first visit to see him. I travel allot and can say this hotel has the BEST staff ever! The food is also excellent and views are beautiful. The hotel room itself was good. The walls are a little thin and the balconies are close so you can hear your neighbors conversation sometimes. I had a room on […] my 1st night that had a heavy walker above me and the hotel gladly upgraded me into a nicer room with an even better view at no charge. Facilities are great, although the gym closes at 8pm on the weekend which was not convenient for my son with his schedule. The main lobby building and pool area is gorgeous with its high wood beams and large windows. This resort gives you the mountain feel which was a nice change for me from the mainstream Marriott's and Hilton's. I will be back, great rates! Read moreGenuine Expedia guest review
Response by Cheyenne Mountain Resort How great it is to read your review this morning and hear that in all your travels Cheyenne Mountain Resort has the best staff you have ever encountered. No words can express our appreciation. We are honored, as always, to have any military members and their family stay with us and would like to thank your son for his service. We look forward to seeing you and your son both back for another stay with us again soon.
"Very nice resort"
I only stayed one night but was very pleased. Great location if you are working at Ft Carson.Genuine Hotels.com guest review
"Wish I could have stayed longer!"
I can find nothing negative to say about our experience. The staff were very helpful and friendly. The room was clean and comfortable. The views were great.Genuine Expedia guest review
Response by Cheyenne Mountain Resort How wonderful to hear you wish you could have stayed longer with us, we wish you could have as well! It’s a pleasure to read such a compliment, in your statement that you couldn’t find a negative thing to say about your stay here with us at Cheyenne Mountain Resort, thank you. We appreciate your feedback and will share your comment with our team.
Unfortunately as a hotel.com customer you get the worse choices available (corner condo, next to the main highway and with the worse balcony view) and when you complain about it you were asked to pay extra for better choices!!!!!Genuine Hotels.com guest review
"close to the events we were going to"
Cheyenne Mountain Resort is beautiful and spacious. The food was tremendous and the staff incredibly pleasant and helpful. We will definitely stay again!Genuine Expedia guest review
Response by Cheyenne Mountain Resort Thank you for your wonderful review and kind words in reference to our resort and our staff. It’s so nice you were able to enjoy some of the local area attractions on your stay; we are very lucky to have such great family attractions so close. Hearing you will definitely be back for another stay made our day, we look forward seeing you again soon at Cheyenne Mountain Resort.
Loved the resort grounds and the rooms were very nice....awesome beds! We really enjoyed the fire-pit and rocking chairs. Would love to come back for a longer stay. Young staff in the bar/lounge were catty and rude...not at all pleased with the service we received there.Genuine Expedia guest review
Response by Cheyenne Mountain Resort We would love for you to come back for a longer stay too! It’s always great to hear what our guests love the most at Cheyenne Mountain Resort during their stay. Comfortable beds, fire pits and rocking chairs, give such a relaxing vision. We would like to apologize if any of our staff did not meet your expectations; this is definitely not a common issue we hear about. Our staff always tries to give it their all to make our guests stay here the best it can be. We will however discuss your comments with our team. Thank you for your feedback.
"Quick spring break"
Wish they had spa services on the grounds!Genuine Hotels.com guest review
"Super Spring Break Getaway"
Cheyenne Mountain is the perfect Spring Break getaway. We drove from Denver and had an amazing break from the chaos of life. The resort setting was spectacular. The staff made us feel like we were in another world for a few days. Finding Starbucks served in the coffee shop was a welcoming touch. Thanks to all of your staff. We will be back.Genuine Expedia guest review
Response by Cheyenne Mountain Resort Don’t thank us, thank you for choosing Cheyenne Mountain Resort! We are so glad we were able to give you that escape that is so needed sometimes from the everyday hustle and bustle. It’s great to hear you will be back; we are already looking forward to your return trip to our little slice of heaven.
"Nice Rooms, but spotty service and bad food"
The room was wonderful. The bed was comfortable, luxurious really. The cleanliness was stellar, but the service was spotty. I never saw a bell person, ever. and I was there 5 nights. The room service food was slow and horrible tasting. I would stay here again though. I just would avoid room service. Also - they have a hotel dog and she is awesome. […] Love! Read moreGenuine Hotels.com guest review
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