All hotels in Colorado Springs, Colorado, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
3225 Broadmoor Valley Rd, Colorado Springs, CO, 80906, United States of America, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.3 / 5Excellent

Score breakdown (from 381 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.4
  • Condition
    4.3
  • Neighborhood
    4.6
2.0 / 5Fair
"Not very impressed"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    3.0
Found hair in the sheets and pillows. Hotel "lodges" looked more like 70's apartment buildings than a hotel to me. Had to carry bags up and down outside stairs. Not really all that impressed with the rooms. Main lobby and restaurants were nice and open but the actual rooms were not up to what I expected with the great ratings this hotel receives.
Genuine Hotels.com guest review
2 night family trip Jan 2, 2015
Jason
US
5.0 / 5Outstanding
"Great Spot!!!!!!!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Couldn't believe how nice this place is. This is a $250+ a night hotel (we didn't pay near that much)
Genuine Hotels.com guest review
1 night trip with friends Dec 31, 2014
JOHN
US
4.0 / 5Excellent
"Daughter's Wedding"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
We booked two rooms through Hotels.com and 1 room directly at the Cheyenne Mtn. Resort. We were able to stay in our room (the one we booked directly) through the duration of our stay, but we were unable to utilize the two rooms we booked through Hotels.com because the lodge where the rooms were booked had their water pipes burst. Cheyenne Mtn Resort sent our other family members to a different hotel to fulfill their obligation. Patty in Guest Services (Reservation Desk) was excellent and very top notch in working with us, and she went the extra mile to make sure that all of our concerns were addressed. While the hotel that our other family members had to stay at was fair because of the Resorts plumbing problems, all in all our experience at the Resort was good due to Patty's great attitude, concern and excellent customer service.
Genuine Hotels.com guest review
2 night family trip Jan 2, 2015
Nancy
US
5.0 / 5Outstanding
"Excellent facility and services"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Strongly recommend this hotel to anyone who needs to stay at Colorado Springs. Reasonable price with excellent facility and services.
Genuine Expedia guest review
Response by Cheyenne Mountain Resort
What a way to put the smile on our faces here today at Cheyenne Mountain Resort. It just doesn’t get any better than being referred to as an excellent facility with excellent service. Thank you for your great review.
Other trip Jan 4, 2015
Allen
US
5.0 / 5Outstanding
"You hace to check it out"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was perfect and the restaurant he the best food ever!!!!!
Genuine Expedia guest review
Response by Cheyenne Mountain Resort
We sure do hope readers will follow your advice and check us out. Nothing could make us happier here at Cheyenne Mountain Resort than to know a guest has left us after a perfect stay. Thank you.
Other trip Jan 4, 2015
P
US
4.0 / 5Excellent
"Holiday weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very nice hotel for holiday stay
Genuine Hotels.com guest review
1 night romance trip Dec 27, 2014
Kathy
US
5.0 / 5Outstanding
"Xmas 2014"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Always top shelf at the Cheyenne.
Genuine Hotels.com guest review
1 night romance trip Dec 25, 2014
A Traveler
US
5.0 / 5Outstanding
"One word: amazing!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel is amazing. The staff is friendly and very helpful. The accommodations were superb. This hotel exceeded our expectations.
Genuine Hotels.com guest review
2 night romance trip Dec 19, 2014
Jonathan
US
5.0 / 5Outstanding
"JJ's top pick list"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great stay-clean, quiet, comfortable.
Genuine Hotels.com guest review
2 night business trip Dec 15, 2014
Jill
US
5.0 / 5Outstanding
"Great value in the Off-Season"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We got this room for a great price because it is their off-season. It's very close to Fort Carson's Visitor Gate which was great for us as we were there to see our son. The lobby was beautifully decorated for Christmas. The view from our room looked out of the resort amenities. All the staff were very attentive and professional.
Genuine Expedia guest review
Other trip Dec 23, 2014
Rose
US
4.0 / 5Excellent
"Happy except for housekeeping"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We were happy with our stay EXCEPT our room was not made up for us after our first night. Always a disappointment when you don't have a fresh made bed and clean towels and coffee for our coffee maker.
Genuine Hotels.com guest review
2 night romance trip Dec 18, 2014
A Traveler
US
3.0 / 5Good
"Be sure to read fine print regarding Hotel offers"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Because I booked on Hotels.com I was not offered their family elf package, I had to pay more. This was not disclosed in the Hotels.com verbage. The Hotel took 30 minutes to check in and the service of the front desk was terrible. They charged the wrong credit card, I offered a different one when I checked in. I had to handle it first thing in the morning. When I attempted to order room service I was either hung up on or no answer. Forcing my family to the Buffet over $35.00 per person??
Genuine Hotels.com guest review
1 night family trip Dec 6, 2014
Kristina
US
4.0 / 5Excellent
"Business stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great location, great hotel. All a one night for business.
Genuine Hotels.com guest review
1 night business trip Dec 1, 2014
A Traveler
US
5.0 / 5Outstanding
"I'd come back!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great ambience! Very romantic!
Genuine Hotels.com guest review
2 night family trip Dec 5, 2014
Jevon
US
5.0 / 5Outstanding
"fun"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our grandchildren loved all the Christmas activities and we all had a great time.
Genuine Expedia guest review
Response by Cheyenne Mountain Resort
We love the holidays here at Cheyenne Mountain Resort and knowing that we could be a part of a child’s happy holiday memories makes our holidays even better. Thank you for your kind review, we hope you and your family will be back to enjoy another holiday with us again in the future.
Other trip Dec 9, 2014
louise
US
5.0 / 5Outstanding
"Excellent experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great stay. We were just passing through and did not stay long, but the experience was so good that we will plan another trip just to stay at that resort.
Genuine Hotels.com guest review
1 night family trip Dec 5, 2014
Shelli
US
5.0 / 5Outstanding
"Brown sugar"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were fortunate to find this deal for a last minute trip to Colorado Springs. Accommodations were very similar to the 5-star Broadmoor nearby where we stayed a couple years ago; Kohler fixtures, down pillows and duvet, reading lamps, etc. The main lodge was also incredible, with a spacious bar with TVs, restaurant, gift shop, and coffee shop. A hotel employee overheard the clerk in the coffee shop inform us that they were out of brown sugar. She insisted on running to her office to bring us some. We stayed only a short time, but the place made a big impression. You will love this place.
Genuine Hotels.com guest review
1 night romance trip Dec 2, 2014
Richard
US
5.0 / 5Outstanding
"Weekend getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fantastic weekend get away
Genuine Hotels.com guest review
1 night romance trip Nov 28, 2014
Kathy
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very good. We liked the resort although our stay there was short. Would like to return and would recommend to friends
Genuine Expedia guest review
Response by Cheyenne Mountain Resort
Thank you for your review and recommendation of Cheyenne Mountain Resort. We’re so glad to hear you would return for another stay with us, we hope you do.
Other trip Dec 2, 2014
A Traveler
US
3.0 / 5Good
"Couples Only"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
It would be a GREAT STAY in the summer , not so much in the winter with small kids under 10 .Nothing to do for them in the winter but the beach looks fun in the summer.
Genuine Hotels.com guest review
1 night family trip Nov 28, 2014
Scott
US
5.0 / 5Outstanding
"Great mountain getaway!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We thoroughly enjoyed our stay at here, and recommend this hotel to anyone staying in Colorado Springs. We enjoyed our stay so much that we intend to come back in the spring for a few more days. Our only regret is that we were only able to stay one night.
Genuine Expedia guest review
Response by Cheyenne Mountain Resort
Your review has made our day, knowing that you totally enjoyed your stay here at Cheyenne Mountain Resort, makes us feel great. Thank you for your kind remarks and your recommendation. There are so many great attractions in our area, you’re right, and were so glad you’re coming back to spend some more time with us, we look forward to it.
Other trip Dec 1, 2014
Traveler
US
2.0 / 5Fair
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Advertising lots of pools, and one was available and it was freezing! 1 hot tub with 32 kids in it at one time because the pool was freezing! Don't plan on swimming while there unless it's middle of summer!
Genuine Expedia guest review
Response by Cheyenne Mountain Resort
We’re sorry to hear that our heated pool was not warm enough for your enjoyment and fell short of your expectations. Kids no matter what the temperature or season seem to enjoy the hot tub as well. Thank you for your feedback.
Other trip Nov 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Ambience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was beautiful, good sized, clean, and you felt like you were away from the rest of the world, a nice hideaway when you need get away from it all. The ambience of the whole resort was great. I will definitely go back.
Genuine Hotels.com guest review
1 night romance trip Nov 24, 2014
A Traveler
US
4.0 / 5Excellent
"Beautiful resort hotel. Super friendly staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Everything was excellent at the Cheyenne with the exception of the difficulty we had navigating to our room.
Genuine Expedia guest review
Response by Cheyenne Mountain Resort
Hearing that everything about your stay here with us at Cheyenne Mountain Resort was excellent is music to our ears. Our staff loves to go above and beyond to give our guests the best experience possible and we appreciate your acknowledgement of them. We apologize if our resort layout didn’t meet that ideal expectation you had envisioned, our resort layout is our idea of a true rustic Colorado retreat. Thank you for your review.
Other trip Nov 25, 2014
Kim
US
5.0 / 5Outstanding
"Very Clean ..catered to my wifes diet as well"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great Thank you
Genuine Hotels.com guest review
1 night romance trip Nov 22, 2014
Earl
US
5.0 / 5Outstanding
"coming back for sure!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
GREAT stay with fantastic views! Will surely be back!
Genuine Hotels.com guest review
1 night romance trip Oct 30, 2014
Allen
US
5.0 / 5Outstanding
"Stumbled upon this gem"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
While visiting colleges in the Colorado area, we stumbled upon this beautiful hotel! It was very reasonably priced for such a beautiful place! The buffet for dinner was amazing! The view was spectacular! The cocoa bar sounded really delicious - it's too bad we were stuffed from the seafood buffet. Our room was comfortable. Our only regret was that we couldn't stay longer!
Genuine Expedia guest review
Response by Cheyenne Mountain Resort
What a great review of Cheyenne Mountain Resort, thank you! We’re thrilled you accidentally stumbled across us and really appreciate your kind remarks in reference to our facilities and seafood buffet too. We can only hope you’ll choose a college in our area and make staying with us a regular occurrence.
Other trip Nov 23, 2014
Kim
US
3.0 / 5Good
"No HBO what the heck..."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Paid for the resort extras that I didn't use. Thought the room would be much nicer for the price.
Genuine Expedia guest review
Response by Cheyenne Mountain Resort
We’re disappointed to read your review this morning and learn that our resort fell short of your expectations in some areas. While we understand that all opinions may vary and welcome them all, we know that our true Colorado Rocky Mountain resort with its unique characteristics may not be the ideal theme for everyone. Thank you for your feedback.
Other trip Nov 20, 2014
Diane
US
5.0 / 5Outstanding
"Loved it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Kind of like disneys animal kingdom lodge beautiful!
Genuine Expedia guest review
Response by Cheyenne Mountain Resort
Wow, thank you! What a wonderful way to describe Cheyenne Mountain Resort. We’re glad you loved us!
Other trip Nov 20, 2014
adventurer
US
2.0 / 5Fair
"Not resort quality"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Very disappointed in the rooms. For the price I was expecting much more. The rooms don't have central HVAC. The HVAC unit is extremely noisy. I ended up turning off the unit and dealing with it being slightly cold in the room so that I could sleep. I did not like the fact that they did not provide free continental breakfast. I have stayed at much more affordable hotels that included free breakfast. The lobby is very nice and modern, but the rooms themselves are not anywhere near as nice. The other thing that bothered me was that I was charged additional money a few days after I checked out. I am not sure what it was for as I didn't use anything in the room.
Genuine Expedia guest review
Response by Cheyenne Mountain Resort
While it pleases us to hear you found our staff to be nice and our lobby modern, we are disheartened this morning to learn that other areas of our hotel may have fallen short of your expectations. Thank you for your feedback.
Other trip Nov 20, 2014
allen
US
5.0 / 5Outstanding
"Perfect!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful resort! The setting is fantastic and so is the architecture. The service and food here is extraordinary, and room access is very easy from all points.
Genuine Expedia guest review
Response by Cheyenne Mountain Resort
Thank you for making our day! Nothing could please us more than knowing a guest could find no cons here with us at Cheyenne Mountain Resort during their stay. We’re glad you found our setting and architecture to be fantastic and our food extraordinary. Wow, such great compliments, we are truly grateful.
Other trip Nov 16, 2014
Jack
US
5.0 / 5Outstanding
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Fantastic place. I was not expecting to see as nice of a location. I will be coming back to stay for a pleasure trip. Staff was very helpful and friendly.
Genuine Hotels.com guest review
2 night business trip Nov 10, 2014
Tina
US
5.0 / 5Outstanding
"Large and Comfy Resort, with wonderful views!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The staff was friendly and helpful. But the carpet in our room was not very clean and I had not expected Cotton - Polyester Sheets in a 4 Star Resort. The food and the service was excellent! We also enjoyed a great Sunday Brunch and would come again.
Genuine Hotels.com guest review
2 night family trip Oct 31, 2014
Sylvia
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The resort was very nice.staff friendly..I would stay again..
Genuine Expedia guest review
Response by Cheyenne Mountain Resort
Awesome! Nothing pleases us more than knowing a guest had such a great stay with us here at Cheyenne Mountain Resort they would return again. Thank you.
Other trip Nov 3, 2014
A Traveler
US
4.0 / 5Excellent
"Will go back"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice family place Great views
Genuine Hotels.com guest review
1 night family trip Oct 25, 2014
Charlene
US
5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great room. Really nice. I can't believe how cheap it was for what you get.
Genuine Hotels.com guest review
1 night romance trip Oct 25, 2014
Meagan
US
5.0 / 5Outstanding
"Great Find!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was a great find! Wish we would've booked it for two nights instead of just one!
Genuine Hotels.com guest review
1 night romance trip Oct 23, 2014
Joani
US
5.0 / 5Outstanding
"Volleyball Tournament"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Thank you for a great hotel option other than the Broadmoor. We will be back
Genuine Hotels.com guest review
1 night family trip Oct 24, 2014
Dj
US
5.0 / 5Outstanding
"Wedding anyone?"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We have been looking for a location for our wedding reception next year. I think we have found it!
Genuine Expedia guest review
Response by Cheyenne Mountain Resort
Now that is wonderful and exciting news, we love weddings! Our professional staff here at Cheyenne Mountain Resort will always go above and beyond to make your special day the most amazing day you and your guests will truly remember forever. Thank you, we look forward to this amazing day.
Other trip Oct 26, 2014
A Traveler
US
4.0 / 5Excellent
"Gorgeous setting, but a little lacking"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
We really loved the setting of the resort and our room was very clean and comfortable. Perhaps because it was Oct., but very nice weather, the pool was not heated and volleyballs and other equipment were not available for our grandkids. The other negative was the restaurant service. We were charged for a pretty expensive buffet that was not ordered and the breakfast service was deplorable, with the exception of a wonderful waiiter (busboy?) named Benjamin. We would stay here again, but choose other places to eat.
Genuine Hotels.com guest review
4 night trip Oct 17, 2014
Kati
US
2.0 / 5Fair
"Lacking in service and quiet rooms"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
My wife and I went away for a night of rest and relaxation. We had stayed at the Cheyenne Mountain resort on previous occasions but this time was a really bad experience. The other times that we had stayed we're okay we have stayed at nicer hotels but it was still comfortable. The room that we got was on the bottom floor and throughout the night the people above us were stomping around and being very loud causing us to wake up from sleeping. We contacted the hotel staff and they told us that we should go and knock on their door and tell them to be quiet and there was nothing else that they could do.
Genuine Hotels.com guest review
1 night family trip Oct 19, 2014
A Traveler
US
4.0 / 5Excellent
"Nice stay!"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
So extremely expensive but was nice...requested multiple times for housekeeping to come and they never did.
Genuine Hotels.com guest review
2 night trip Oct 10, 2014
Towritelove14
US
3.0 / 5Good
"I recommend Cheyenne Mtn Resort with hesitation"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Staff gray and friendly. Resort is pretty and nice but the hot tub jets didn't work and the temp was bath tub warmish. The room is cozy but the beds are too soft. I was a little disappointed. When I stay there again, I will ask before I book.
Genuine Expedia guest review
Response by Cheyenne Mountain Resort
We thank you for your recommendation of Cheyenne Mountain Resort and would like to apologize if our hot tub was not in complete working order during your stay. Knowing that you were a little disappointed due to this has disappointed us as well. We look forward to your return visit and hope that on your future stay we will be able to exceed all of your expectations.
Other trip Oct 6, 2014
Basel
US
2.0 / 5Fair
"Not Worth The Cost"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
The rooms and dining facilities were very disappointing. The bathroom had mold on the shower ceiling and hair on the floor. We could hear everything that our upstairs neighbor did from walking to watching tv and the bed was a double instead of the queen we booked. Regarding dining, the food is just not that good but expensive. We tried nachos in the bar only to wish we had gone to a chain restaurant next door. The grounds are gorgeous and we loved the pool area. The food at the pool is great as well. But it didn't make up for the noising and unclean room and poor dining options. Just not worth the price in my opinion. Next time we will splurge on the Broadmoor.
Genuine Expedia guest review
Response by Cheyenne Mountain Resort
While we are happy to hear that you enjoyed the grounds and the pool area during your stay here at Cheyenne Mountain Resort hearing that other aspects of your stay has fallen short of your expectations has disheartened us this morning. We can assure you that our housekeeping staff follows strict protocols and procedures daily for the upkeep of our accommodations. Thank you for your feedback.
Other trip Sep 30, 2014
laurenlaughz
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful setting, close to sites. Staff is very friendly.
Genuine Hotels.com guest review
2 night family trip Sep 19, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
from check-in to check-out staff was friendly and helpful. the hotel and our rooms were amazing, with unbelievable views. most certainly will return.
Genuine Expedia guest review
Response by Cheyenne Mountain Resort
Nothing pleases us more than knowing that we exceeded a guest’s expectations and they will definitely be returning for another stay with us at Cheyenne Mountain Resort. Thank you.
Other trip Sep 22, 2014
A Traveler
US
4.0 / 5Excellent
"Springs"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had to wait in line at check in 20 minutes When I got to the desk I had my confirmation number but they needed my drivers license and I left it in the car, so they wouldn't check me in. I went back to car to get it and then had to stand in line again to get checked in. Crazy it takes 40 minutes to check in when u already have reservations. The First Lady to help me try and check In was all business and not friendly at all. She's the one that had me go get my license then stand in line again.
Genuine Expedia guest review
Response by Cheyenne Mountain Resort
Check-in time at Cheyenne Mountain Resort can get quite busy at times and we apologize if your wait seemed longer than necessary. Please understand that having valid identification is an important part of the check-in process as we need to make sure that the person who paid for the room is actually the person who is checking in. Our staff's intention was not to inconvenience you by any means, but to make sure your reservation was accurate and secure. Thank you for your feedback.
Other trip Sep 14, 2014
stan
US
4.0 / 5Excellent
"Enjoyable breakfast buffet and dinner service"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
We expected the appearance of the hotel to be much better. We found it a little seedy with worn out dirty outdoor sofa and chairs, poor landscape and gardening maintenance and wooden sections in need of repair and/or painting. Our compliments to the food service not requested directly in the rating as it was very good. We enjoyed the breakfast buffet more than the 5 star hotel up the road. I would have enjoyed a baked potato option with my steak but the mashed were good. We enjoyed the fire burning in the large fireplace as it was a great place to visit with a local friend who joined us for dinner. Our room was nice but I question the cleanliness of bulky bedspread sets that were a turn off and cause of lower rating. Overall, a nice facility that we thought needs some renovation to warrant its over generous rating.
Genuine Hotels.com guest review
1 night trip Sep 11, 2014
Florida Visitor
US
5.0 / 5Outstanding
"A Gem!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A FANTASTIC location with all amenities and impeccable service...
Genuine Hotels.com guest review
4 night trip Aug 28, 2014
A Traveler
US
4.0 / 5Excellent
"Can't beat the venue but rooms need to be updated."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Very nice location to spend time in Colorado Springs. The main building and grounds were quite nice. Pool and beach areas were a hit with kids. The rooms were somewhat dated and need to renovated. The service at restaurants was very slow but servers were accomodating and pleasant. I would return even with the shortcomings noted.
Genuine Expedia guest review
Response by Cheyenne Mountain Resort
Thank you, we're happy to hear that you would return for another stay with us at Cheyenne Mountain Resort and hope that on your return visit we will more than exceed your expectations.
Other trip Sep 3, 2014
bike rider
US
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