"truck stop hotel"
I will never go back to this hotel, terrible stay and poor service. When checking out they tried to make us pay to have our room sanitized because we had a pet in a non- pet room. Their staff put us there, so why should I pay 200 for someone's mistake. Had a huge fight before leaving and will not go back.Genuine Hotels.com guest review
"Never slept a minute!!"
The beds were very uncomfortable, we had ask for a hotel with a pool( no pool) and the location is to close to the train crossing. You can here the trains all night. The was a lot of noise in the hallways late as well.The front desk crew were helpful and courtious.Genuine Hotels.com guest review
"Great hotel for a family"
There was a lot of extras that we were not able to use because of our short stay. The staff was pleasant and courteous.Genuine Expedia guest review
"Good night stay"
Hotel is very clean and staff friendly. Convenient location close to yellowhead.Genuine Hotels.com guest review
The front desk was not very friendly. We had a double room but ther were only supplies for two people not four. Wifi password was not told that it was written on the key pouch. Continental breakfast was not made aware to us or the use of AMA card.Genuine Hotels.com guest review
"My stay was great recommendable."
One little concern, could not find shower head lever :), All good.Genuine Expedia guest review
"Nice Hotel. location worked for us"
Very good experience. Convenient restaurant. Close to Costco. Very comfortable. Amenities excellent, Would stay thee again.Genuine Expedia guest review
IT WAS GOOD AND FUN AND THE PLACE WAS CLEAN BEDS TO HARDGenuine Expedia guest review
I was pleasently surprised at the room, complete with fireplace!Genuine Hotels.com guest review
"Meh... it was a place to sleep... and that's all.."
I was a little disappointed in the cleanliness of this hotel. We were in a non-smoking room, that had been smoked in at some point. Very stale, and just yucky smelling... Bedding was clean, bathroom appeared to be clean. The hallways were filthy -- mud caked on the stairwells... Not totally the staff fault -- if the Rig Pigs would take off their boots […] it would help. Glad we were just there to sleep. Had a weird glass wall in our bathroom -- so technically you could lay in the bathtub and watch TV if you wanted... it was peculiar! Read moreGenuine Expedia guest review
"Staff was excellent but there were some issues."
Pillows were too hard and too tall but there were no other options. Security was very poor on side access doors; no locks at any time of day, the break-through bar on the door we used was completely missing. Could smell cigarette smoke from non-smoking wing of hotel. Staff was very good, though.Genuine Expedia guest review
Our stay was good, it has a lot of conveniences in the hotel or close by and it makes it easy to get out of the cityGenuine Hotels.com guest review
"Good for those on the go"
Served its purpose, in for 2 nights. rooms were big and clean. Not an issue on my end.Genuine Expedia guest review
"Super 8 Sherwood Park AB"
This hotel met our needs nicely. The free Continental Breakfast was fine.Genuine Expedia guest review
"Was happy with stay"
Had to stay overnight as vehicle broke down. Was close to dealership,shopping and restaurants. Clean rooms. Beds were not that comfortable but were good enough for the overnight stay.Genuine Hotels.com guest review
"Continental Breakfast Epic Fail!"
I am most disappointed with the continental breakfast served by the Super 8 in Sherwood Park Alberta. Accessing the Hotel with my aunt and my 8 year old neice, the continental breakfast consisted of two trays of muffins and cold cereal and juice. I am not able to eat gluten producs and there was no daily or frit products made a vaialble. I do not call […] two trays of muffins a continental breakfast. No coffee was offered and later I learned we had to ask the waitress in the restaurant??? i could not even offer my 8 year old fruit for breake\fast as the fruit was made available to those purchasing the buffet. Read moreGenuine Hotels.com guest review
"Overall good stay."
Back door key lock was not operating at all. Sucks cause our room was so close to that door. Instead we had to go all the to the front entrance. And it's quite along walk to rm 260. The shower barely got warm on the Sunday morning that we stayed. But I saw a maintenance van outside shortly after to likely repair the problem. The hotel was located a […] short drive away from edmonton. Very easy to get to with many services and shopping surrounding it but next time I will stay closer to the city. Motion controlled light switches at the rm entrance were a bad design as well. They went off very easy and annoyingly-frequently. Then they stayed on for maybe 10 seconds. So there was a lot of flashing lights. Maybe it's possible to adjust the sensitivity of the delay... Dunno. Def needs looking in to. Other than that, great sleep on a very comfy bed. Quiet. Extra table and desk came in handy. Read moreGenuine Hotels.com guest review
Our greeting at check-in was a bit weak, although friendly. For a short, family get-together it was great. Restaurant service excellent and you could choose to use your coupon for continental or add on to full breakfast. Lots of room for kids and hotel staff accomadated our family needs. We would go back.Genuine Hotels.com guest review
We enjoyed the hotel. We liked where it was located. The bed was comfortable. The food was good.Genuine Expedia guest review
seems hotel is in an industrial zone ( tractor trailers all over , tractor trailer service area is part of the hotel ) , ac in room was not very cold and loud , had to pay with swipe card to use hotel public computer ( first time I seen this ) poor continental breakfast not in a convenient area to get to the malls without having to drive a distance […] . Room was clean and hotel was clean and the restaurant was good with fair prices . Read moreGenuine Hotels.com guest review
Great place to stay clean and bed was very comfortableGenuine Hotels.com guest review
"Dog friendly smelly rooms"
Although this hotel is pet friendly, they have neglected to mentionn that only the smoking rooms are pet friendly. This caused some awkward minutes as we told at the desk that we were not allowed into our room and all the stinking smoking rooms were booked. Informing people on your website that your dog friendly rooms are also the smoking rooms would […] be beneficial. Read moreGenuine Expedia guest review
The stay was short and the staff were accomodating.Genuine Expedia guest review
"Really gone downhill."
Where do I start....No toilet paper, no kleenex, stuff left from the previous guest...pills, eyeglasses, computer case memory stick. Complimentary continental breakfast horrible.Genuine Expedia guest review
This is a very nice hotel. Rooms are very nice, even had a fireplace which we did not need. The room was very warm due to the fireplace but we asked them to turn off the pilot and then it was easier to manage. Air conditioning for most of the night sure helped. Would be nice to have a fan as well.Genuine Expedia guest review
We enjoyed our stay room was nice but having worked at a super 8 before I would have been docked points for the cleanliness of room room door inside bottom looked like pop had been spilt on it tub surround was spotty hair on bathroom floor. But all in all was goodGenuine Hotels.com guest review
great food in the hotel plus mcdonalds and tim hortons so close. staff was friendly and accomodating.Genuine Expedia guest review
everything was greatGenuine Hotels.com guest review
First of all my reservations were totally mixed up and I ended up with 3 rooms instead of 2. One of the rooms the lights over the night stand wouldn't work and you coulodn't turn the shower on. Both rooms were very hot and the pillows were dreadful. We stayed two nights but were only allowed one continental breakfast which didn't amount to anything. […] The only good thing was it was close to the yellowhead hwy and easy to access. Read moreGenuine Expedia guest review
Everything was excellent except the Wi-Fi was so slow, we couldn't connect, which was not acceptable as we needed to communicate with our family back home. We did mention it twice to the hotel staff, front desk, and they said that the Wi-Fi is always slow.Genuine Hotels.com guest review
"Good location, warm rooms."
We have stayed here more than once and always had a nice stay. It is a good location with easy access to many places. The room was clean and the bed comfortable. We do find the rooms to be very warm but there is windows that open and AC.Genuine Expedia guest review
Everything great, except my waitress in the dining room at breakfast.Genuine Hotels.com guest review
"First time at a Super 8 and not at all impressed"
The beds were terrible - very very old and one was broken. We complained but they could not give us another room until Sunday and we were checking out on Monday so no point in moving then. Everytime we left our room the key would not let us back in so we had to go to front desk to get our keys reprogramed each time - very annoying. The room was fairly […] clean but it was very warm and no way to regulate the heat. It said online that it was a continental breakfast but all we could have was toast or cereal, coffee, tea, or juice. They did give us a coupon for $5.00 off if we wanted to order from the menu but a breakfast buffet would have been $11.00. I would not recommend the Super 8 to anyone. Read moreGenuine Hotels.com guest review
"Great value and really nice quality"
We stayed at the Super 8 for the Family Day long weekend. Front desk clerk was a real treat. He was very professional, helpful, and funny. The room was bigger than I expected. It was clean and the TV was big. The bed was comfortable and they did not skimp on the towels in the room. The breakfast menu is what you would expect. The lunch and dinner buffets […] looked really good, but we didn't get a chance to enjoy them. I would definitely stay here again. Read moreGenuine Expedia guest review
We were travelling with a pet and forced to stay in a smoking room as a result. Our dog smells better than that room. The smoke smell was overpowering and we could do nothing to relieve it. Around 2 am when the bar closed many guests were screaming, slamming doors, and vomiting in the hallway and as we were also travelling with an infant this became […] a great concern. The heat did not work and as the temperature dipped to -20 we were extremely cold. When an inquiry was made the maintenance man told us to turn on a light switch which would 'wake' the heater up. After a second inquiry a space heater was brought up. The front desk staff was extremely rude and unhelpful. This hotel was a lot of money for the service we received. As we were in town for a funeral we weren't looking for the Ritz, however, there are many other decent hotels in Sherwood Park. Don't stay here. Read moreGenuine Expedia guest review
"Not a great experience"
We have stayed in this hotel before and have been pleased. This time was different. Carpets in the halls were being replaced and the hotel appeared to have been trying to mask the smell of the glue with some sort of air "freshener". While we understand the challenges of renovations, it was not pleasant. Worse, however, was the heat in the rooms. The […] air conditioning on maximum was nothing more than a fan and the rooms were suffocatingly hot all night. We didn't get much sleep and it made for a miserable night. We were part of a large group and at breakfast everyone had the same complaint. However, the room was large, well furnished and very clean, and the bed was comfortable. We won't say we would NEVER stay here again, but we will hesitate... Read moreGenuine Expedia guest review
Room was clean and tidy. I did find a piece of gum stuck on the lamp base between the beds. I never noticed it until I was turning out the light.Genuine Expedia guest review
"Need to improve the continental breakfast"
When we first got in the room I thought it would be fun to have the fireplace running. Fortunately the custodial staff could not get it to work because the room turned out to be exceptionally warm. Even with the air conditioner on we could not cool it down and it is fall - the outside temp was 2C. The continental breakfast was horrible. No fresh fruit, […] the muffins were stale and not much to chose from other than that. I would stay there again because it was cheap, easy to access and quiet (as there were NO kids running through the hall, mostly truckers). Read moreGenuine Expedia guest review
Great. Lily was very helpfulGenuine Hotels.com guest review
the hotel turned out to be in a good location for getting downtown or around the city due to the Anthony Henday ring road. The hotel has decent restaurants and if you're not used to eating out you might find the meals slightly high for the quality but there are a number of optional restaurants close by that should surfice. The rooms were very nice and […] clean and the air condition worked excellent. We found the staff to be polite and helpful and would stay here again. Read moreGenuine Expedia guest review
Nice hotel, good for a couple nights! Good food and a 10min ride to Rexall PlaceGenuine Expedia guest review
Front receptionist upon arrival was rude and her attire not very professional. Free breakfast only 6-9am, then you had to pay for either buffet(which was good but expensive$12) or from menu. There is a McDonalds in same lot and a Tim Hortons across the street.Genuine Expedia guest review
"Quiet and Secure"
Nice clean room and friendly staff. Easy to get to shopping areas in Edmonton. Good Restaurant in hotel with reasonable pricing and good basic meals. Well come back again.Genuine Hotels.com guest review
"Better then I expected for the rate and location."
Good location. Better then I thought it would be considering the rate I paid ....took the three night special rate.Genuine Expedia guest review
"Clean and friendly truckstop!"
Well taken care of, food choices varied and adequate.Genuine Expedia guest review
"Confusion with breakfast"
Overall, this is an OK hotel. We were not quite satisfied with the cleanness of the room. On the other side we liked the quality of food and prices at the onsite restaurant. The most confusion has been caused by breakfast. We arrived late so I called the desk asking when was free breakfast. I was told it was from 5:30 to 11:30. When we showed up at […] around 10am we were told that free breakfast (very restricted: cereal, juice, toast, no sausages, no eggs, etc - information received from the desk) was actually from 6am to 9am. Outside of these hours we could use our breakfast cards for discount only. Such information should be reflected on the website and in the guest information in the room. Read moreGenuine Hotels.com guest review
The first person we met at the front desk must have been having a bad day. She barely said hello, let alone, "welcome" etc. The other staff were fine, greeting us in the hallways etc. I don't think you can say in your ads that breakfast in included. $4.99 does not go very far in that restaurant. This is especially true when you compare the breakfast […] in many other hotel chains. The room, however, with the fireplace and large TV, was very nice. Read moreGenuine Hotels.com guest review
"Love the Brekkie"
The hotel is in a good location with quick access to yellowhead highway and Anthony Henday Drive. Has a great Alberts restaurant for breakfast and a 24 hour McDonalds beside it. But, my room was making noises like it was going to cave in. The dumbo in the room next me had the TV on all night and one morning there was a clock radio alarm going off next […] door at 4:00am, then again at 4:30am. Argggggggggg! Read moreGenuine Expedia guest review
"Great Place to Stay"
The room we were given was very clean and well maintained. We were impressed with the ability of the hotel staff to look after our every need.Genuine Expedia guest review
the hotel was convenient to where we were going. The room was comfortable with all the amenities we required. My only small complaint was that the restaurant was called a buffet and grill but only provided buffet, it would be named appropriately.Genuine Expedia guest review
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