"Window meet wall"
Our room was a bit dull, perhaps because the view out of the window was of a wall. It also was long and narrow, and with the high ceilings, which I normally like, seem both cavernous and small at the same time. We tripped over our selves frequently.Genuine Expedia guest review
My wife and I arrived in Pitt and from the moment we drove up to the hotel the personnel were incredible. The staff was not only helpful but they were accommodating as well. This was a great place to stay!Genuine Expedia guest review
Normally I do not sleep well in hotels but the bed was comfortable allowing me to get good sleep.Genuine Hotels.com guest review
"good location, good staff. questionable billing."
staff had no control of little children in the lobby, restaurant, etc. use of the lobby as a wedding venue results in inconvenience for the hotel overnight guests.Genuine Expedia guest review
Response by Renaissance Pittsburgh Hotel Thank you for choosing the Renaissance Pittsburgh Hotel. We value your feedback. We will review your comment to try to improve our service levels. We are a family friendly hotel and we do our best to keep all of our guests happy and exceed expectations. Sincerely, Paul Newmaster
"Not even close to being worth the price"
Stayed here for a bachelorette party. I booked a room for 5 adults, which was supposed to have 2 queen sized beds. When we went in, there were 2 full sized beds. The woman at the front desk immediately got us a roll out bed, thankfully. This is the first time I have wrote a review, let alone a bad one. Every time we turned on the water, or anyone around […] us turned on their water, the pipes made an AWFUL thumping sound. It kept us up all night. And you would think a group of girls drinking heavily would be able to sleep through it...that's how god awful the noise was. Told the woman at the desk about it in the morning, I could tell she felt bad and was very apologetic, but she offered us free breakfast. I didn't want free breakfast. I wanted money off of my $360 bill. We had a 2 hour drive home and just wanted to leave. Not eat their food. I paid for a hotel room, it would have been nice to knock some money off of the bill considering I didn't get the service I paid for. Read moreGenuine Hotels.com guest review
Response by Renaissance Pittsburgh Hotel Thank you for your feedback regarding the Renaissance Pittsburgh Hotel. I apologize for the noise issues that you encountered and I will make sure we correct the problem. We do only have king and queen beds at the property and I also apologize that you were disappointed. I will be sure to review our compensation guidelines and look forward to providing you with the quality you expect during your next visit with us. Sincerely, Paul Newmaster General Manager
"Close nto Heinz Field"
The room was very nice and seemed to be quite clean . We had the breakfast buffet , and I did not enjoy it . It was cold , and tasteless and over priced .Genuine Hotels.com guest review
"Nice stay in Pittsburgh"
Lovely old hotel in downtown Pittsburgh. Small lobby and bar area. Restaurant for breakfast was typically expensive and nothing to rave about. Pastries were dried out and food rather bland. The room was very nice but on the small size. The view was the A/C unit - not exactly what I had requested for our 45th wedding anniversary. I was glad to get the […] king bed I wanted. Read moreGenuine Hotels.com guest review
asked for king bed recieved a queen. room very small. vallet parking very bad. had to circle block foe 15 minutes to get into it., no parking for it.Genuine Hotels.com guest review
The staff was great - they went out of their way to make your stay great. We didn't eat there because there are a lot of eating establishments in the area but the menu there looked really good.Genuine Expedia guest review
Great stay, great view. Wonderful hotel for a quick business trip. Walkable to all parts of downtown, Strip District and stadiums. Would stay again.Genuine Hotels.com guest review
"Wonderful hotel in the middle of everything"
Hotel was beautiful and the staff friendly and courteous. The location is convenient to the cultural district and to sporting events. The resaurant was incredible.Genuine Hotels.com guest review
"A modern hotel in a historic building"
This was a very modern hotel in an old historic building in the cultural district. Check in was smooth, but upon check out, I was charged a valet parking fee, and I had NOT used valet parking. The charge was removed without question. Room was comfortable, but somewhat smaller than what I expected. All in all, a pleasant stay.Genuine Expedia guest review
The first day and night the room was quite warm but it was handled properly by the front desk and we were quite comfortable after that.Genuine Expedia guest review
"overnighjt after a cruise"
Worked out nicely for us. I suggest the hotel have bottled water in the rooms.Genuine Hotels.com guest review
"Great hotel, great staff"
Very helpful, attentive staff at this hotel, even during a busy weekend. A bit pricey, though.Genuine Hotels.com guest review
"Perfect location, great view, nice room"
Couldn't ask for more in the location. We had a room that overlooked PNC Park which was great. Staff was nice.room was very comfortable. We'd stay there again when going back to Pittsburgh.Genuine Hotels.com guest review
"Extremely comfortable beds"
The hotel is quite beautiful. It's wonderfully appointed and the rooms are tastefully decorated. Beds are extremely comfortable. It is located in the heart of the cultural district. Areas of improvement include: front door staff is friendly but not especially helpful. No effort was made to assist with baggage nor open doors. Room was lacking a make-up […] mirror for my wife. Read moreGenuine Expedia guest review
It was a very good experience. The staff was very friendly and helpful.Genuine Expedia guest review
"Great room, but theres more"
The over all experience was unforgettable, Great room, staff answered any question we could ask, Was right next to the theatre where we went. The only issue we had was the bar. We got there at 10:30 and found a table and had to wait 30+ minutes for the waitress to come to the table. My wife ordered a drink and I tried to order a salad and was told the […] kitchen closed at 11:00PM. the drink was too strong and the tea I ordered when it arrived tasted like it had been brewed that morning. While we will be going back to the hotel, the bar is NOT on our list of stops. Read moreGenuine Hotels.com guest review
This hotel has a great location in the cultural district and is also convenient to the north shore and its attractions. Easy walk to numerous restaurants and the trendy Market Square. The fitness facility is also first rate. Rooms clean and comfortable.Genuine Expedia guest review
Nothing special about the service at this hotel, but the location is great if you're going to a Pirate's game!Genuine Hotels.com guest review
"Ideal for baseball / foodie"
Couldn't have asked for a more ideal location to walk over to PNC. the Renaissance offers a well designed modern hotel at a great value without being over-the-top hipster. Plus you've got restaurants nearby and Pointe Park, a perfect place to stroll after your morning coffee in the square.Genuine Hotels.com guest review
Very convenient, a walk to PNC field. Close to downtown scene.Genuine Expedia guest review
"It was just ok"
Nothing about this made me think it should be rated more tha 3.5. The hotel bar staff was just okay. Not overly helpful or courteous. The rooms were clean but small. The interior while some of it was redone to look modern, a lot of it was old and looked incomplete. Not worth the extra $.Genuine Expedia guest review
Response by Renaissance Pittsburgh Hotel Thank you for your feedback. our decor was intended to keep the integrity of an indigenous iconic hotel with old world charm and touches of modern elements. I am sorry you did not care for the way the hotel looked and we will use your feedback during our planning phase of our rooms renovation. We will get you into one of our larger rooms the next time you visit Pittsburgh as most of our rooms are large and spacious with great views! We look forward to helping you discover all that the Renaissance Pittsburgh has to offer. Sincerely, Paul Newmaster General Manager
"Pittsburgh - Close to PNC Park"
This was my 5th visit to Pittsburgh, and my first stay at Renaissance, will certainly stay here again. Close to PNC park and all downtown activities. Breakfast Sunday in the restaurant was good, unfortunately painfully slow service, but, they may have had an off day. I didn't allow that to take away from the overall score and experience!Genuine Hotels.com guest review
Arrived at 11:00PM and they had given my room away. I had paid in advance.Genuine Expedia guest review
Response by Renaissance Pittsburgh Hotel I apologize that we did not have your room available upon arrival. I thank you for your feedback and hope that you give us another opportunity to serve you in the future. Sincerely, Paul Newmaster General Manager
"Not worth the price"
It may just be me but double the amount for a room regardless of what was going on in Pittsburgh was ridiculous. The website made the place look like a Vegas Strip quality hotel but I was very disappointed the room was small and the bathroom was in need of repairs. Yes the location can't be beat but that was about it.Genuine Hotels.com guest review
Response by Renaissance Pittsburgh Hotel Thank you for your feedback regarding the Renaissance Pittsburgh. We value your opinion and will review your comments at our next staff meeting. The majority of our rooms are much larger than most hotels with high ceilings and upgraded amenities. I apologize that you did not feel that we met your expectations and hope that you will give us an opportunity in the future to change your opinion. Sincerely, Paul Newmaster General Manager
"Wonderfully charming hotel"
We were in town for the Pittsburgh Half-Marathon and needed a hotel close to the starting line. Unfortunately, we waited until the last minute, but Hotels.com came through with a room at the Renaissance for us. Very convenient location within easy walking distance of PNC Park, PPG Place, Market Square and lots of inexpensive parking. Older hotel with […] lots of charm that has been wonderfully restored. Very clean with friendly, helpful hotel staff. Breakfast at the restaurant great too! Read moreGenuine Hotels.com guest review
Response by Renaissance Pittsburgh Hotel Thank you so much for the kind remarks regarding your stay with us here at the Renaissance Pittsburgh Hotel. We look forward to having you stay with us and discover something wonderfully new the next time you visit Pittsburgh! Have a Great Day! Paul Newmaster General Manager
"In the heart of the Cultural District and Marathon"
Stayed there while running in a race. Very close to start and finish. Near all the great, old theaters, as well as the Strip District. Friendly staff. Nice rooms.Genuine Expedia guest review
"Short walk to PNC Park"
Beautiful old hotel...terrific to be able to walk across the Roberto Clemente Bridge to PNC Park and the Pirates game...really terrific to be able to have the short walk back to the hotel after the game!!!!Genuine Hotels.com guest review
Fabulous hotel and friendly serviceGenuine Hotels.com guest review
Once a gem now an outdated old hotel. Would not stay again.Genuine Hotels.com guest review
Response by Renaissance Pittsburgh Hotel Thank you for your feedback. We believe that we are still the gem of the city in both service and product. We just finished a renovation of our lobby and we have plans to update many more areas of the hotel in the near future. I apologize for any inconvenience that caused you to view the hotel poorly and will be available to discuss your stay should you decide to contact me. We look forward to serving you in the future, and to help you discover something new in the Pittsburgh Area! Sincerely, Paul Newmaster General Manager
The staff is very friendly and helpful. The motel is very clean and well kept. Parking garage right across the street is only $5/24 hours on weekends to self park. Motel is expensive but is in the heart of the city within walking distance of everything.Genuine Hotels.com guest review
My husband and I decided to stay in town for an event. I choose the Renaissance as a friend had recommended it. The bed was very comfortable and we had a beautiful view of the river.Genuine Expedia guest review
"Fairly unpleasant experience"
Business travelers need rest, not distractions. Room was nice enough in size and amenities, but was SOO HOT I could not sleep. Thermostat setting made no difference, just ran and ran until I was boiling. Had turn off completelyand open window. It was far too late in the evening (after midnight) to have maintenance come in. I called the desk and got […] a very sympathetic night auditor who said all the right things, but off course couldnt solve the problem. The worst part was at checkout there was no compensation to me for the trouble. I think they offered me breakfast coupons, which of course due late bedtime, I had no time to use. This lack of sleep had a negative impact on my preparedness for large CIO presentation. I would hesitate before spending another night in this so called US top 25 hotels. Read moreGenuine Hotels.com guest review
"most breathtaking views"
We were only there overnight but our king suite was beautiful. Ironically the best view of the water was from the bathroom. The staff was very accommodating, knowledgeable and helpful. The hotel is walking distance from a variety of restaurants. .We would definitely recommend this hotel and stay there again.Genuine Hotels.com guest review
"Lovely hotel downtown"
This is a nicely renovated hotel that was once an office building. The lobby is elegant. The rooms are good-sized and comfortable. It's conveniently located in the downtown cultural area. There are lots of places withing walking distance. The staff were all friendly and helpful. The food in the restaurant was good (we had breakfast there, don't know […] about other meals). Highly recommended. Read moreGenuine Expedia guest review
Response by Renaissance Pittsburgh Hotel Thank you for your kind words regarding the Renaissance Pittsburgh and Braddocks Restaurant. I highly recommend lunch or dinner in our restaurant as it is one of the top rated venues in the city! Have a Great Day! Paul Newmaster General Manager
"This place can do anything!"
Pittsburgh is unstoppable! We came for a long 3 day romantic weekend and enjoyed every minute of our stay. Experiencing the sites was made easier with our choice to stay at the Renaissance. Thanks Pittsburgh. Thanks Renaissance. And thank you Expedia. We will have to do this again sometime!Genuine Expedia guest review
Response by Renaissance Pittsburgh Hotel Thank you! We are happy that you were able to make many discoveries during your stay with us! Have a Great Day! Paul Newmaster General Manager
The hotel is in an excellent location. NIce sized rooms. Friendly staff. Great service,Genuine Hotels.com guest review
Response by Renaissance Pittsburgh Hotel Thank you for your feedback! We have several indigenous discoveries for you to experience. Our Navigator program will assist you in finding some unique offerings Pittsburgh has, but few know about. We look forward to your future stays with us! Paul Newmaster General Manager
"Pretty satisfied customer"
Best night's sleep I ever had in a hotel/motel. The bed and pillows were crisp and comfortable. The room was clean and the bathroom was lovely. The room itself was not very large. And in my mind, for what the room cost, I expected a nice view and two robes since there were 2 occupants of the room. Our view was of the rooms directly across from our room. […] If I craned my neck real hard, I could see a glimpse of the river. They did bring us another robe, but we were told that typically only one robe is placed in the rooms. Read moreGenuine Expedia guest review
Response by Renaissance Pittsburgh Hotel Thank you for your feedback. We do only provide one robe per room but our staff is accessible for any, and all calls for assistance. We also have several different types of rooms as the hotel was converted from a former VA hospital and Fulton office space. We have a wide array of rooms and views for you to discover. We look forward to future stays with us. Sincerely, Paul Newmaster General Manager
"I love Pittsburgh !"
Perfect in every way!Genuine Hotels.com guest review
Response by Renaissance Pittsburgh Hotel Thank you for staying at the Renaissance Pittsburgh! Paul Newmaster General Manager
"Great location but really thin walls."
The hotel is really pretty and the location is great, but our room had paper thin walls and could hear practically everything in the room next door (the man's coughing kept us up all night long) and the thermostat did not work correctly so the room was soooooo warm all night. The staff was friendly, but no matter how nice the hotel is, if you can't […] get a good night's sleep, what is the point. Read moreGenuine Expedia guest review
Response by Renaissance Pittsburgh Hotel Thank you for your feedback. I apologize that your stay was less than exceptional. We will use this information to better serve our guests in the future. Sincerely, Paul Newmaster General Manager
I would not pay the amount of the room ...I would search for a lower priceGenuine Expedia guest review
Response by Renaissance Pittsburgh Hotel I am sorry you are not happy with our rates. We do have certain dates that we do offer lower rates and would be happy to serve you as our guest. I can assure you that you will be pleased with the décor and service we provide. Sincerely, Paul Newmaster General Manager
"Downtown First Night 2014"
We stayed for first night 2014. The hotel is located very convenient to the first night activities in the cultural district. The hotel was clean and the service friendly. A parking garage was located across the street (no in-out privileges, but not needed due to location of our events). The one item that disappointed was we had no microwave in the […] room. Read moreGenuine Hotels.com guest review
Response by Renaissance Pittsburgh Hotel Thank you for choosing the Renaissance to celebrate First Night! We appreciate your patronage and look forward to serving you in the future. Sincerely, Paul Newmaster General Manager
"No heat on New Year's Eve"
My husband and I are quite familiar with the high standards of the Renaissance Hotel as our daughter's wedding ceremony and reception were held there in the recent past. We checked into our hotel room around 4PM on New Year's Eve. The thermostat was set @ 68 degrees F but felt cool, so I increased the temp to 72. We headed out to enjoy dinner and First […] Night festivities. Upon returning to our room at 1:30AM anticipating a toasty night's rest, we discovered the room was quite chilly, although the thermostat showed 72. Needless to say, I was not about to call for maintenance at this hour! My husband and I slept in our down puffer coats that night....quite romantic! When we checked out early the next morning, I mentioned this incident to the hotel personnel who stated he would like to help but because we were a pre-paid (thru Expedia) he needed to have his supervisor address this problem. He took my phone # and said someone would call me. Sadly, no one has called :( which is rather disappointing for a first class establishment. Read moreGenuine Expedia guest review
Response by Renaissance Pittsburgh Hotel Thank you for your feedback, I apologize that you did not have heat and I feel terrible that you were disappointed with your stay. In the future you can call the front desk at any time and they would be happy to assist you. With regards to follow up, I will look into the matter and see if we can get in touch with you. I can assure you that this is the exception and not the rule at the Renaissance Pittsburgh. Sincerely, Paul Newmaster General Manager
Close to both Heinz field and PNC stadium. Our room was big and clean! When we stay again it will be at this hotel!Genuine Expedia guest review
Response by Renaissance Pittsburgh Hotel Thank you for choosing the Renaissance Pittsburgh! We take great pride in exceeding our guests expectations. Sincerely, Paul Newmaster General Manager
"Well positioned hotel with a great view"
Due to a recent 'full house' experience that we had at this hotel a few weeks before, they went the extra mile in taking care of us this time. Luxury accommodations were provided instead of the regular room that we paid for in advance. The staff could not have been more accommodating.Genuine Expedia guest review
Perfect setting in downtown with the best breakfast in town. We parked across the street for $5.00 and the Steelers game was the next day. We had a wonderful time in the historic, beautifully decorated and clean hotel. We will stay there again. The view of the river was fantastic.Genuine Hotels.com guest review
"Great historic hotel and recently renovated"
We had a great stay at the renaissance. The hotel is beautiful and recently gone through a full renovation. Staff was knowledgable and friendly. Great location as well.Genuine Hotels.com guest review
Our only problem was with the cabs. We asked for a cab for a specific time, went downstairs ,waited and waited . Then we found out they can not hold a cab, the problem would have been solved by just telling us at the beginning. our room was very nice and the breakfast very good. Would stay againGenuine Hotels.com guest review
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