Four Points by Sheraton New Orleans Airport - Metairie

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Arrived at New Orleans Airport around midnight on a Friday night. Booked the Four Points in advance for a reasonable price. I called the hotel when we arrived and the manager on duty dispatched the shuttle bus to pick us up at the airport (make sure you do this, they don't automatically show up in periodic intervals like at other airports, so I was […] told). The shuttle was there in 15 minutes like he said, and its FREE (we tipped a few dollars). Ride to hotel was 10-15 minutes. The room was clean and bed was comfortable. Wifi worked fine. Shower had weak water pressure but adequate. The surrounding area didn't seem terribly unsafe but I don't think I'd go walking around too much at night. The breakfast was very good actually, buffet style with all you can eat scrambled eggs, bacon, sausage, grits, french toast, cereal, fruit, etc., BUT it is not complimentary. There was nothing I could say about this hotel that would make it really stand out above others in terms of great value for the price, but it was certainly decent enough for a one night stay after a flight with a long weekend ahead. It was clean and comfy, with good breakfast, good TV and wifi, convenient location, but I've stayed in other hotels for lower rates which had more included features (indoor pool, hot tub, free breakfast, etc). Would stay there again if in the same situation, and would recommend to others looking for a short stay at a reasonable price near the airport. Read more

Genuine Hotels.com guest review

Wife and I were in town for the New Orleans Jazz Fest. Our room was very clean and comfortable. All of the staff were extremely friendly and went out of their way to be helpful, We will definitely stay here again the next time we drive down to New Orleans.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I'm usually in a hotel 3-4 days a week.From the moment you walk into the door you are greeted with a smiling face. Brandon at the front desk was GREAT!! (sometimes in NO you are lucky to get a smile out of the hotel staff) He was very helpful about restaurants and shopping in the area.This hotel is only 15 min from downstown and you don't have to pay […] for parking, like all of the downtown/French Quarter hotels.I've have stayed here 4x in the past 3 months. Read more

Genuine Hotels.com guest review

The hotel staff was wonderful. The room was clean and spacious. The location was very convenient to downtown and stores. Would recommend.

Genuine Hotels.com guest review

Coke machine had hot drinks

Genuine Hotels.com guest review

The hotel was really nice. Our room was on the same floor as a track team so there was a lot of noise, and our account wasn't working right so it kept getting hot in our room.

Genuine Hotels.com guest review

If you want to hear a couple groan then this is your place.

Genuine Hotels.com guest review

Very good hotel and location. Beds are fantastic! Very nice staff!

Genuine Hotels.com guest review

The value of this hotel all depends on your expectations. Compared to other Metairie hotels in the same price range, I found the rooms above average for cleanliness and comfort. I would have given it 4 stars if I was rating as compared to others in its price range. The mattress and pillows were great, and I usually can't sleep in hotels. The hotels […] is somewhat dated but effort has been made to keep it clean and decent. If you want luxury, pay more and go somewhere else. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

the night i stayed they had a biddy ball tournament going on and it was very noise.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel offers a good location, but it's right next to I-10, which makes it hard to not hear freeway traffic in your room while trying to sleep. They put up some new sliding doors to buffer the noise, but you can still hear it. I woke up every hour during the night, granted I was in the room closest to the I-10 side of the hotel. I asked to change […] rooms the next night, but the sound was just as bad. In addition, the tv didn't work, which I found out at 4 am when I couldn't sleep. The last thing I wanted was a hotel receptionist troubleshooting my tv at that time of the morning. The Holiday Inn down the road on the Causeway is a better alternative at the same price. Not going back here. Read more

Genuine Hotels.com guest review

Perfect stay

Genuine Hotels.com guest review

Overall it was an acceptable stay (just 2 nights). The location is convenient to the airport, and there are plenty of places to eat on Veterans Blvd. It is definitely not near downtown, but we found it easy to make the (~10min) drive to the Carrolton/Canal streetcars and ride those to Bourbon Street & French Quarter. The staff was helpful with dinner […] suggestions, directions and prompt at checkin/checkout. The room wasn't immaculate, as the hotel is aging, and the water pressure on the 6th floor was less than you'd want (other reviews here say the same). That wasn't enough for us to ask for another room, but I'd ask for a lower floor if I stayed again. It was reasonably quiet, the bed was perfectly comfortable, and housekeeping was respectful of the "Later Please" door sign. For the price, we were pleased. Read more

Genuine Hotels.com guest review

The staff was nice, very helpful. I had a wonderful experience and will visit this hotel again.

Genuine Hotels.com guest review

The only problem I had with this hotel wa parking. Everything else was great! I also loved the fact that it was only about sixteen minutes from the French Quarters and thats only with bad traffic! Great hotel for a great price. I'd stay there again!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The lobby was nice, renovations were completed. Our room was clean, bed was comfortable but the view was lacking from the balcony. The bar & restaurant was great. It is right off the interstate but we couldn't hear the traffic, however, getting around the area is difficult if you're unfamiliar. There were a few shopping areas within driving distance. […] Overall, for an overnight stay it was great! I would stay again if in the area for any reason, doubt we will be though. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel staff were efficient and caring. Restaurant manager not welltrained and got in loud argument with waiter in the middle of guest dining room. Hotel parking is awful due to constuction and should have keyed entrance at back for older patrons who can't walk the distance to the front. Room was standard but beds were plush, clean and very comfortable. […] Room cleaning ladies were very helpful and did good job. Desk clerk Molly went put of her way to help us with cart and checkin. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

My husband and I had to get up at 3 a.m. to get to the airport. I got up first and the water in the shower never got hot. It was barely warm. It was the same when my husband took a shower. He told the person at the front desk and the only thing he could say was: "well you are on the third floor so you should have waited longer for the hot water". That's […] ridiculous! We paid over $100 for that room. We should have had no problem with the hot water! Read more

Genuine Hotels.com guest review

The stay overall was decent. My main issue was the bathroom. The water pressure was very low in the shower and something is obviously wrong with the plumbing because the water does not drain fast enough while your taking a shower so the tub fills up to your ankles with water that didn't drain. Also, our key stopped working randomly so it was a slight […] inconvenience having to go back and forth downstairs. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Didn't indicate on the web site that the hotel was undergoing renovations.

Genuine Hotels.com guest review

Very clear rooms and the staff was very helpful. Would really recommend this hotel to friends and family.

Genuine Expedia guest review

Although the hotel was being remodeled, it was clean. There was a free root beer, some chips, and a praline, all from local places, in the room to welcome me. The front desk was great, and had me checked in very quickly. However, I was told that the shuttles run all night, and when myself and four others were up for the 4:30am shuttle to catch a 6am […] flight, we were told that the shuttles do not begin running until 5am. The hotel did work with us, and the shuttle left a little early ~4:45. If we had waited until 5, I would have missed my flight. Double check about the shuttle before booking if you are counting on it like I was. Read more

Genuine Hotels.com guest review

Terrible do not stay here wait until they have revamped rooms and hired friendlier people

Genuine Hotels.com guest review

Not a good stay for us...The hotel was under renovation and they gave us a room on the floor that was being renovated, it was very dusty and I picked up cough all my stay due to this. The AC was very noisy during the night and kept waking us up every time it started the cooler ON.

Genuine Hotels.com guest review

The hotel had a lot of construction, pretty far from New Orleans ($35 cab ride) and out room felt humid.

Genuine Hotels.com guest review

The staff is what saved this hotel. I understand they were doing reconstruction due to hurricane Issac, but I asked for a nonsmoking room and got a smokers room. The ceilings on the fourth floor are low (I'm 5'11) and I had to duck the light fixtures getting out of the elevator. The STAFF are so helpful and so nice, even with the oldness of the bathroom […] fixtures (clean but obviouslly really old) I'd stay there again. Read more

Genuine Expedia guest review