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1 room, 2 adults
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1 Lincoln Rd, Miami Beach, FL, 33139, United States of America, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 662 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.6
  • Comfort
    4.5
  • Condition
    4.4
  • Neighborhood
    4.6
1.0 / 5Poor
Lovely pool and best beach bar in Miami. But construction work killed the holiday experience; not worthy of a Ritz-Carlton Hotel. Besides: over-priced breakfast. In conclusion: many much better places to stay in neighbourhood.
Genuine Expedia guest review
Response by The Ritz-Carlton, South Beach
Dear John, We appreciate your positive feedback regarding our pool and describing our bar as being the best in Miami. Our goal is to continue to provide the best experience and finest facilities to our guests. We did everything in our power to be as least intrusive as possible during our beautification process but and would like to sincerely apologize for the inconvenience this may have caused you. We thank you again for your patience and understanding. We hope to have the pleasure of welcoming you back very soon so you can enjoy our newly renovated pool area. Sincerely, Kevin Kelly
Other trip Nov 3, 2014
John
US
2.0 / 5Fair
"Not worth it"
A tired property. Pool area under construction(ie jackhammers on 2 of 3 days) with large portions of the pool deck fenced off. If you have an ocean view room you must be above the 5th floor or you will only see palm trees and not the ocean. Loud music from the hotel prevented us from enjoying our balcony. Liked SoBe but will not return to this hotel.
Genuine Hotels.com guest review
2 night romance trip Oct 28, 2014
A Traveler
US
5.0 / 5Outstanding
"excellent location and very good service"
I advise to use the beach chairs, because they charge it daily despite not using them.
Genuine Expedia guest review
Other trip Nov 1, 2014
Ana Maria
US
3.0 / 5Good
"Not what expected for a hotel of that category"
The room was like any standard room from a very standard hotel. The price was too much high for what we get. The clean lady didn't took away an empty bottle of champagne, and the glasses. I expected much more for a Ritz. I know more ritz in other places and countries and are much much better. Too normal and standard for a ritz
Genuine Expedia guest review
Response by The Ritz-Carlton, South Beach
Dear Laura, We are grateful you took the time to share your important comments with us regarding your stay. We take great pride in the level of service and attention to detail that we are able to provide our guests, and when their expectations are not met, we have failed in our primary endeavor to ensure both you and future guest receive the service expected of us. I have personally shared your comments with our Director of Housekeeping so this can be addressed. Please be assured that this is not the type of service you are renowned to provide at the Ritz-Carlton, South Beach. In this respect please accept our sincere apologies for the disappointment caused. We hope you will give us the opportunity to redeem ourselves on your next visit to South Beach. Sincerely, Kevin Kelly
Other trip Oct 27, 2014
Laura
US
4.0 / 5Excellent
"Good hotel and comfortable stay."
Though there were a little unhappy experience for my first night staying in my room about the clearness, they upgraded me to a better room for the 2nd to the 5th. Therefore, I still recommend this hotel, and will like to choose this hotel for my future stay if I can get a good price like this time.
Genuine Expedia guest review
Other trip Oct 22, 2014
Yung-Ming
US
4.0 / 5Excellent
"Great location, room and facilities"
The hotel is terrific and the service from employees was excellent. The check-out policy is onerous- it's 11:00am and the hotel charges half of the going daily rate for a late check out of up to two hours; anything longer is the lowest full day rate available. No exceptions.
Genuine Expedia guest review
Other trip Oct 20, 2014
Anonymous
US
4.0 / 5Excellent
"Nice"
Very nice hotel. Location is very good. Note, For those traveling with two kids the double room has full-size beds not queen beds.
Genuine Hotels.com guest review
2 night business trip Oct 15, 2014
A Traveler
US
3.0 / 5Good
"Not so ritz"
Matresses concave, need replacement. Boring menu. Good service. Excellent beach service. Lovely waitstaff. Slow bell service
Genuine Hotels.com guest review
Response by The Ritz-Carlton, South Beach
Good day, Thank you very much for taking the time to share your feedback regarding your recent stay. We are delighted to hear that you enjoyed the service you received and will most definitely share your comments with our senior leadership team, so corrective measures can be taken in regards of the timeliness of service at the bell stand. For the comfort of our guests, all our mattress have been replaced recently. In this respect, please accept our most sincere apologies. Once again, thank you very much for your valued feedback. We hope to welcome you very soon to The Ritz-Carlton, South Beach again. Sincerely, Kevin Kelly
1 night business trip Oct 10, 2014
Lisa roadster
US
5.0 / 5Outstanding
"Quiet and elegant"
Just returned from an amazing 3 nights. October is considered off season, so the lobby and bar areas where not crowded, actually practically empty on Thursday night. It livened up a little bit on Friday and Saturday. The lowes by contrast was a hustle and bustle on Saturday morning when we walked in to check things out. But let's face it, you come to the Ritz for service, pampering and peace. And they cannot be beat! Everything was just perfect, as expected. Location was the best in south beach, as you are on Lincoln Road.
Genuine Expedia guest review
Other trip Oct 13, 2014
A Traveler
US
4.0 / 5Excellent
"Amenities fee and tax"
By cheking out I was asked to pay amenities fee and tax in an amount of about 30$ per day, which i refused to pay. They politely accepted my objection.
Genuine Hotels.com guest review
7 night trip Oct 4, 2014
Abdullah
US
5.0 / 5Outstanding
"Fabulous!!!"
Great staff close to everything!!! Do recommend to stay here!!!
Genuine Expedia guest review
Other trip Oct 10, 2014
mario
US
4.0 / 5Excellent
"disappointed"
Very disappointed , Construction was being done outside in pool area. Very Noisy and we should have been informed about this in some way prior to arrival date. After complaining the hotel did make an adjustment to our bill. but that still didn't change the disappointing stay at the hotel.
Genuine Hotels.com guest review
2 night trip Oct 4, 2014
Joseph Giunta
US
5.0 / 5Outstanding
"Best hotel stay ever!"
It was our ( my husband and I) stay at a Ritz Carlton. They far exceeded our expectations. THE SERVICE WAS ABSOLUTELY AMAZING!! From everyone on staff. Especially from Mike who provided service to is at the pool for a few days, He was there st every turn for whatever we needed and did so with a smile! Everyone was great, we will definitely return there and now to other RC locations since they have such a good reputation for their service. The location was perfect we were able to walk to most places and only needed a cab for a couplen
Genuine Hotels.com guest review
3 night trip Sep 27, 2014
A Traveler
US
4.0 / 5Excellent
"Not the best Ritz"
For those looking for a typical Ritz experience, you will get it, with a few caveats: The rooms are pretty small. Beds are nice, as would be expected, but the TV is small and the picture is not Hi def - at least for the "fun" channels like HBO. You usually get a balcony, which isn't comfortable. The outside of the hotel could use some updating. Perhaps the ocean air just takes its toll too fast. The location is very good - very central and good beach spot. But this Ritz is not in top condition. During our stay in late September 2014 they were doing work around one side of the pool - which was irritating and made the hot tub inaccessible.
Genuine Expedia guest review
Other trip Sep 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location and excellent service!"
My husband and I enjoyed a long weekend here. It was a great location; walking distance to great restaurants and shopping. The beach was fantastic as well as the pool. the rooms were clean and the beds were very comfortable. The staff was extremely helpful and met our every need!
Genuine Expedia guest review
Other trip Sep 30, 2014
Jodi
US
5.0 / 5Outstanding
"Beautiful hotel and free of any craziness..."
Had a wonderful experience at this hotel. The staff is very friendly. I definitely recommend staying here
Genuine Expedia guest review
Other trip Sep 23, 2014
Tony
US
5.0 / 5Outstanding
"Great hotel, best location!!!"
We stayed at the Ritz Carlton South Beach for 3 nights this past weekend. My husband and I wanted to take a long weekend away from the kids to relax. What a perfect choice. The beach was amazing and the hotel is located on Lincoln Road which is loaded with shops and restaurants! I highly recommend the club level. Staff was amazing and the food and drinks were delicious.
Genuine Expedia guest review
Other trip Sep 22, 2014
carrie
US
5.0 / 5Outstanding
Excellent. The entire staff made me feel like a princess. Exemplary service.
Genuine Hotels.com guest review
3 night business trip Sep 14, 2014
Felicia
US
5.0 / 5Outstanding
"Best hotel for an engagement"
This hotel was extremely accomodating for my surprise engagement!!!
Genuine Expedia guest review
Other trip Sep 21, 2014
Christina
US
5.0 / 5Outstanding
"Wonderful as expected!"
Service was perfect! As a nicety, they delivered a whimsical dessert for our son each nite! The room was pool level with patio opening right out to pool and steps to the beach. Price was quite affordable for amazing ambiance and experience!
Genuine Hotels.com guest review
1 night trip Jun 23, 2014
Kiki
US
5.0 / 5Outstanding
Great hotel, close to the beach. Friendly, courteous and helpful staff. Although coffee was available in the lobby, it was put out too early and for only an hour. Otherwise, we had a great experience that was on par with other Ritz Carlton hotels.
Genuine Expedia guest review
Other trip Sep 19, 2014
Joey
US
5.0 / 5Outstanding
The best part of the hotel was the staff. Extremely helpful and friendly. The location was ideal for South Beach. Large rooms with great views.
Genuine Expedia guest review
Other trip Sep 19, 2014
Jeff
US
5.0 / 5Outstanding
"Amazing customer service!!!"
We will be coming back to stay for sure. The quality of service far exceeded my expectations and it started at the front desk and ended with the bell men when we left. This was the first time we traveled with our baby and they happily responded to all of our requests (including a microwave in the bedroom for sterilizing). The location was also ideal as we could walk to shops and restaurants on Lincoln without having to take a cab and carry around the car seat. This property was truly 5 star service. The facility is older but I prefer great customer service any day to a newer building!
Genuine Hotels.com guest review
3 night family trip Sep 11, 2014
Kirsten
US
5.0 / 5Outstanding
Superb in every way!
Genuine Hotels.com guest review
2 night trip with friends Sep 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Ritz sobe"
Great
Genuine Hotels.com guest review
3 night business trip Sep 6, 2014
Bobby o
US
3.0 / 5Good
"Only average due to surcharges"
Sorry, but for a Hotel this class WiFi should be for free...at least in the Lobby! Same applies for the umbrella at the beach area of The Ritz. 25$ while already paying 499$ per night...?! Rooms to The street are NOT recommened due to thin window glass which helps not to quiete The room.
Genuine Hotels.com guest review
Response by The Ritz-Carlton, South Beach
Good day, Thank you for taking the time to share your feedback. At The Ritz-Carlton, South Beach we pledge to provide the finest personal services and facilities. Allow me to apologize for any inconvenience the internet may have caused you. We hope on a future visit you will be able to enjoy our Resort Amenity Program, which we are sure you will see as an added value to your stay. Below I have included a breakdown of the program: - 5mb wireless internet access for up to five devices in guest rooms. Lobby and most common areas - Beach chairs and umbrellas - Bottled water in guest rooms - Beach activities including boogie boards, skim bards, beach paddle tennis, bocce ball and corn hole court - One hour daily fitness class - Use of hotel bicycles - 24 hours access to fitness center - Unlimited local calls - Access to daily tour of the hotel’s art collection We look forward to your next stay at our property. Sincerely,
6 night trip Sep 2, 2014
Stefan
US
5.0 / 5Outstanding
Great location, great hospitality, great beach access.
Genuine Hotels.com guest review
2 night business trip Sep 1, 2014
Ricky
US
3.0 / 5Good
"It doesn't look like a Ritz Carlton..."
Staff was good but hotel is old and outdated. Chair covers on the beach need to be replaced. It doesn't feel like a Ritz Carlton...
Genuine Expedia guest review
Response by The Ritz-Carlton, South Beach
Good day, Thank you very much for very much for sharing with us your feedback. As you mentioned our hotel is ideally located; steps away from the beach, night life and numerous restaurants. Thank you also for your positive feedback regarding the service your received from our Ladies and Gentlemen. I am disappointed to hear that you felt the hotel was outdated. Please be assured that we are taking the necessary actions to continuously improve the look of our Hotel. We are currently working on upgrading the look of our pool for the comfort of our guests and other projects are also planned for the upcoming year. Once again, thank you for your valued feedback. We hope to have the pleasure of welcoming you back very soon. Sincerely, Kevin Kelly
Other trip Sep 9, 2014
A Traveler
US
5.0 / 5Outstanding
"Awesome hotel."
Staff was friendly very professional and accommodating Wait time short, food top notch, pool spectacular. I will return and recommend to friends.
Genuine Expedia guest review
Other trip Sep 8, 2014
Scott
US
5.0 / 5Outstanding
"Nice hotel and staffs close to beach and main road"
Recommended with friends or a family. Nice view. Close to everything!
Genuine Expedia guest review
Other trip Sep 5, 2014
mimi
US
4.0 / 5Excellent
The Ritz-South Beach is a fantastic hotel for any visit occasion. The staff were terrific and accommodating.
Genuine Expedia guest review
Other trip Sep 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Nicest hotel at the beach"
Fantastic service and very friendly . Best customer service
Genuine Expedia guest review
Other trip Sep 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Awesome Experience!!"
This was undoubtedly our best hotel stay so far, we got a very warm welcome and were given kind of a personalized Check-In service. (welcome drink was like icing on the cake). We had a wonderful time in the pool, it has an amazing setting and the service was great there too, above all it was open 24 hours. The SPA deserves a special mention too, it was outstanding. We just wished we could get some more/better options to eat at their restaurants.
Genuine Expedia guest review
Other trip Sep 4, 2014
Ashish
US
5.0 / 5Outstanding
"Ritz Carlton South Beach gets it right!"
Recently celebrated my birthday at the RC. Had a wonderful time. Room at pool level was amazing. We could walk from the patio take a dip in the pool then back to our patio and relax on the lounge chairs and have pool service delivered right to our patio. Pool staff went out of their way to make my celebration special. Special thanks to Lourdes, Preston and Mike J. who took care of our every need. These folks really know the value of Customer Service!
Genuine Expedia guest review
Other trip Sep 3, 2014
Tracy
US
4.0 / 5Excellent
"Nice hotel close to the beach"
Nice & friendly staff, always willing to help with anything you need.
Genuine Expedia guest review
Other trip Sep 2, 2014
richard
US
2.0 / 5Fair
"Ritz Carlton South Beach review"
Marriott's price match guarantee could not meet hotels.com. We were married at a Ritz Carlton years ago, and we were there 2 months ago in Ft. Lauderdale. The day before we arrived I called to ask for a crib for our 6 month old. I was told to wait until we arrived. When we arrived at 4:30 p.m. all the cribs were being used Of course our baby didn't sleep well because she sleeps in a crib and our room was an inferno. We called down and we were told to give it time. We asked could we go to the Club Lounge while we wait and were told no. I'm Gold Elite, not Platinum Elite, so an 85 degree room didn't get me enough status to go there (Really?) We gave it three hours We also asked about the fridge in the room with beer being warm. We were told it is supposed to be just slightly chilled, then we were told all the fridges were given out, so we had no way to keep milk for the baby. We were asked did we want to switch rooms about 9 p.m. but the baby was sleep. I called the next day and they said they could move us to a smaller room or bring us a fan. The maintenance man checked the AC and said it's just due to how hot it is outside. He said he would bring us a fan. He didn't come back with one, so I had to call again. Finally someone came with a fan. I don't know if I would stay at this Ritz Carlton on the higher levels of it in the summer. You will bake and there is nothing you can do about it except be moved to a smaller room or use a fan.
Genuine Hotels.com guest review
2 night trip with friends Aug 29, 2014
Kevin
US
2.0 / 5Fair
"Not very hospitable"
We stayed at the Ritz Carlton in South Beach from 15-18 Aug. While the hotel is very nice we were extremely disappointed by the lack of service. Everyone was very cold, especially the concierge. The hotel is in a perfect location - it's on Lincoln St. which is the prime pedestrian shopping district. I love Art Deco, and the hotel has been renovated very beautifully to retain all of the key design aspects of Art Deco. Our room was really nice and I loved the huge bathroom and the separate tub and shower. The kids thought the enclosed toilet in the bathroom was awesome! The hotel has beach access and that was very convenient. The mojito from the beach bar was to die for!!! Expensive but totally worth the money. Even the mocktail was yummy. The finger food was also delicious. Now coming to the negatives - our main complaint is that for being in the hospitality industry no one was very hospitable. We have stayed in other 4-star and 5-star hotels and the quality of the service is generally impeccable. But The Ritz staff seemed a bit snobbish and not really concerned about being helpful. The concierge (Mark) was the worst! He seemed almost irritated if people came up to him with questions (especially non-whites). Not very polished or professional. Secondly, there was a broken towel rail in our bathroom which we pointed out the first day and the cleaning staff said she fixed it. But it came apart the next day and the next and the next! For a luxury hotel, that was not very classy
Genuine Expedia guest review
Response by The Ritz-Carlton, South Beach
Good day, Thank you very much for your comments regarding the hotel location, décor and atmosphere. I am glad to hear you also enjoyed our renovated rooms as well as the drinks and food offerings. At The Ritz-Carlton, the genuine care and comfort of our guest is our highest mission and in order to provide our guests with a 5 star service at all time, we provide constant training to our Ladies and Gentlemen, this is the reason why I am sorry you were disappointed by the quality of the service you received. In this respect, please accept my sincere apology. We hope you will give us the opportunity to redeem ourselves during your next trip to Miami. Sincerely, Kevin Kelly
Other trip Aug 28, 2014
family of six
US
5.0 / 5Outstanding
"A great hotel.felt better then home"
Made my 1st.visit to south beach more memorable.great service.the drinks n pool.ststaff r great
Genuine Expedia guest review
Other trip Aug 24, 2014
jose r.
US
5.0 / 5Outstanding
"Beautiful hotel with friendly staff, on the beach"
I really enjoyed my stay at The Ritz-Carlton, South Beach. I stayed for 6 nights in a room with two double beds and a balcony overlooking the pool. I loved how I got a view of the pool and also a partial view of the ocean. I loved the complimentary infused water by the pool. Everyday was a different flavor and that was enjoyable. Loved the service at pool and beach. The doormen are so friendly and I enjoyed talking to them everyday as I exited and entered the hotel.
Genuine Expedia guest review
Other trip Aug 24, 2014
D
US
5.0 / 5Outstanding
"Fabulous hotel on Miami Beach"
Excellent stay. Impeccable service. Great for families.
Genuine Expedia guest review
Other trip Aug 23, 2014
Spooky
US
5.0 / 5Outstanding
"Must stay hotel"
My overall experience was amazing
Genuine Hotels.com guest review
3 night family trip Aug 17, 2014
Salman
US
5.0 / 5Outstanding
"Ask for whatever you want"
This was my first time staying at the Ritz I have only good things to say. They accommodate every single need of their guests. They gave me an extra fridge, replaced the lost tv remote, sent up an onsite med person for some cuts a friend suffered, and even got me my things from the car. Each time I'd call, I always thought I'd be told sorry or no. But never here. If/when I go to Miami again, I'm staying at the Ritz.
Genuine Expedia guest review
Other trip Aug 21, 2014
Syed
US
5.0 / 5Outstanding
"Excellent hotel close to the beach"
We stayed at the Ritz Carlton for 5 nights...it was a great experience . We loved the hotel,excellent staff and the service is just out standing. I will definitely return there for my next trip.
Genuine Expedia guest review
Other trip Aug 19, 2014
Suzanna
US
5.0 / 5Outstanding
"A great hotel right on South Beach."
This hotel has everything you could want, location right on South Beach easy walk to Lincoln Road Mall and to Ocean Drive. Fantastic Service, very friendly staff good food and drinks, although a little pricey worth a try.
Genuine Expedia guest review
Other trip Aug 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Treated like a VIP"
The staff at this hotel was not the least snobbish and treated everyone I saw as an important VIP. I never had a better room on South Beach. The lobby and mezzanine are beautiful. I love the little club next to the beach for a quick snack or a drink. It is a first class facility. My dislikes were mostly minor. The elevator requires a room key which was a pain and I didnt see the point. The pool deck was not really very inviting, maybe too cozy and a bit damp from the infinity style. Why sit at the pool when you have the best beach in the USA. Let me reiterate, the staff here is fantastic.
Genuine Expedia guest review
Other trip Aug 16, 2014
Monty
US
4.0 / 5Excellent
"Very Nice hotel close to the beach"
Beautiful room, great pool, great restaurant in the hotel.
Genuine Expedia guest review
Other trip Aug 14, 2014
Aly
US
4.0 / 5Excellent
"Ritz SoBe is a little tired."
Needs updating.
Genuine Hotels.com guest review
1 night business trip Jul 17, 2014
A Traveler
US
5.0 / 5Outstanding
The Hotel was beautiful! the staff and service was exceptional! Food was great! The location was excellent! Had direct beach access! Amazing Pool! This hotel is the ideal place to stay in South Beach! Thank you for making my vacation memorable!
Genuine Expedia guest review
Other trip Aug 10, 2014
A Traveler
US
5.0 / 5Outstanding
"truly amazing."
Everything was beautiful- the hotel, beach, pool, and service. 5 star for sure... Definitely don't expect anything less than you would imagine from the ritz carlton. Great experience for couples, families, and friends.... Clean and beautiful. Very resort like for a smaller hotel... my best friend and I didn't leave once during the day... Delicious food and drinks- an unforgettable experience.
Genuine Expedia guest review
Other trip Aug 10, 2014
jay
US
5.0 / 5Outstanding
Great stay. The staff were helpful and knowledgeable about all things Miami Beach. Would recommend to anyone wanting a great hotel with easy beach and pool access. Wonderful facilities.
Genuine Expedia guest review
Other trip Aug 7, 2014
A Traveler
US
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