"Ritz Carlton South Beach review"
Marriott's price match guarantee could not meet hotels.com. We were married at a Ritz Carlton years ago, and we were there 2 months ago in Ft. Lauderdale. The day before we arrived I called to ask for a crib for our 6 month old. I was told to wait until we arrived. When we arrived at 4:30 p.m. all the cribs were being used Of course our baby didn't […] sleep well because she sleeps in a crib and our room was an inferno. We called down and we were told to give it time. We asked could we go to the Club Lounge while we wait and were told no. I'm Gold Elite, not Platinum Elite, so an 85 degree room didn't get me enough status to go there (Really?) We gave it three hours We also asked about the fridge in the room with beer being warm. We were told it is supposed to be just slightly chilled, then we were told all the fridges were given out, so we had no way to keep milk for the baby. We were asked did we want to switch rooms about 9 p.m. but the baby was sleep. I called the next day and they said they could move us to a smaller room or bring us a fan. The maintenance man checked the AC and said it's just due to how hot it is outside. He said he would bring us a fan. He didn't come back with one, so I had to call again. Finally someone came with a fan. I don't know if I would stay at this Ritz Carlton on the higher levels of it in the summer. You will bake and there is nothing you can do about it except be moved to a smaller room or use a fan. Read moreGenuine Hotels.com guest review
"Not very hospitable"
We stayed at the Ritz Carlton in South Beach from 15-18 Aug. While the hotel is very nice we were extremely disappointed by the lack of service. Everyone was very cold, especially the concierge. The hotel is in a perfect location - it's on Lincoln St. which is the prime pedestrian shopping district. I love Art Deco, and the hotel has been renovated […] very beautifully to retain all of the key design aspects of Art Deco. Our room was really nice and I loved the huge bathroom and the separate tub and shower. The kids thought the enclosed toilet in the bathroom was awesome! The hotel has beach access and that was very convenient. The mojito from the beach bar was to die for!!! Expensive but totally worth the money. Even the mocktail was yummy. The finger food was also delicious. Now coming to the negatives - our main complaint is that for being in the hospitality industry no one was very hospitable. We have stayed in other 4-star and 5-star hotels and the quality of the service is generally impeccable. But The Ritz staff seemed a bit snobbish and not really concerned about being helpful. The concierge (Mark) was the worst! He seemed almost irritated if people came up to him with questions (especially non-whites). Not very polished or professional. Secondly, there was a broken towel rail in our bathroom which we pointed out the first day and the cleaning staff said she fixed it. But it came apart the next day and the next and the next! For a luxury hotel, that was not very classy Read moreGenuine Expedia guest review
"A great hotel.felt better then home"
Made my 1st.visit to south beach more memorable.great service.the drinks n pool.ststaff r greatGenuine Expedia guest review
"Beautiful hotel with friendly staff, on the beach"
I really enjoyed my stay at The Ritz-Carlton, South Beach. I stayed for 6 nights in a room with two double beds and a balcony overlooking the pool. I loved how I got a view of the pool and also a partial view of the ocean. I loved the complimentary infused water by the pool. Everyday was a different flavor and that was enjoyable. Loved the service at […] pool and beach. The doormen are so friendly and I enjoyed talking to them everyday as I exited and entered the hotel. Read moreGenuine Expedia guest review
"Fabulous hotel on Miami Beach"
Excellent stay. Impeccable service. Great for families.Genuine Expedia guest review
"Must stay hotel"
My overall experience was amazingGenuine Hotels.com guest review
"Ask for whatever you want"
This was my first time staying at the Ritz I have only good things to say. They accommodate every single need of their guests. They gave me an extra fridge, replaced the lost tv remote, sent up an onsite med person for some cuts a friend suffered, and even got me my things from the car. Each time I'd call, I always thought I'd be told sorry or no. But […] never here. If/when I go to Miami again, I'm staying at the Ritz. Read moreGenuine Expedia guest review
"Excellent hotel close to the beach"
We stayed at the Ritz Carlton for 5 nights...it was a great experience . We loved the hotel,excellent staff and the service is just out standing. I will definitely return there for my next trip.Genuine Expedia guest review
"A great hotel right on South Beach."
This hotel has everything you could want, location right on South Beach easy walk to Lincoln Road Mall and to Ocean Drive. Fantastic Service, very friendly staff good food and drinks, although a little pricey worth a try.Genuine Expedia guest review
"Treated like a VIP"
The staff at this hotel was not the least snobbish and treated everyone I saw as an important VIP. I never had a better room on South Beach. The lobby and mezzanine are beautiful. I love the little club next to the beach for a quick snack or a drink. It is a first class facility. My dislikes were mostly minor. The elevator requires a room key which […] was a pain and I didnt see the point. The pool deck was not really very inviting, maybe too cozy and a bit damp from the infinity style. Why sit at the pool when you have the best beach in the USA. Let me reiterate, the staff here is fantastic. Read moreGenuine Expedia guest review
"Very Nice hotel close to the beach"
Beautiful room, great pool, great restaurant in the hotel.Genuine Expedia guest review
"Ritz SoBe is a little tired."
Needs updating.Genuine Hotels.com guest review
The Hotel was beautiful! the staff and service was exceptional! Food was great! The location was excellent! Had direct beach access! Amazing Pool! This hotel is the ideal place to stay in South Beach! Thank you for making my vacation memorable!Genuine Expedia guest review
Everything was beautiful- the hotel, beach, pool, and service. 5 star for sure... Definitely don't expect anything less than you would imagine from the ritz carlton. Great experience for couples, families, and friends.... Clean and beautiful. Very resort like for a smaller hotel... my best friend and I didn't leave once during the day... Delicious food […] and drinks- an unforgettable experience. Read moreGenuine Expedia guest review
Great stay. The staff were helpful and knowledgeable about all things Miami Beach. Would recommend to anyone wanting a great hotel with easy beach and pool access. Wonderful facilities.Genuine Expedia guest review
"Great place to stay on South Beach"
Great hotel!!!!Genuine Hotels.com guest review
The staff was excellent and extremely accommodating to families and children.Genuine Expedia guest review
Locatlion was perfect. Frontdesk personel wellcomes so friendly. Room was so comfirtable, clean. All employee were very friendly, experlenced and kind. Especially Simon and Alicia were so helpful. Thank you to all Rltz Family!Genuine Expedia guest review
"It's not worth a penny"
The hotel is so normal .. It's not worth that much of money ..Genuine Expedia guest review
Response by The Ritz-Carlton, South Beach Dear Kimo, thank you for taking the time to share your feedback on your recent stay with us in South Beach. I am disappointed to hear your expectations were not met. The Ritz-Carlton takes great pride in the level of service and attention to detail we provide our valued guests. I hope you let us stay with you again to enjoy the standards of excellence we’re renowned for. Kind Regards, Mr, Kevin Kelly General Manager
"The best place to stay in South Beach!!"
I love the hotel close to everything, all the staff were so nice and polite love love Ritz I would go back again and recommend it..Genuine Expedia guest review
We had a wonderful time in South Beach! This hotel is conveniently located close to everything.Genuine Expedia guest review
I've stayed at numerous Ritz Carlton Hotels in the past. However, when we stayed at the one in South Beach it was a lot more expensive than many of the others. I took in consideration of the location, which is great, still I can't justify the cost for this property - cosmetically it's not in comparison with many other Ritz's. Nevertheless, the service […] and staff was as usual extraordinary. Read moreGenuine Expedia guest review
"Number 1 hotel in my book"
From the moment we arrived it was service at its finest. From the doormen to the valet to the lovely Mina at the front desk. They treated us like long lost family . Mina gave us a fabulous room overlooking the city skyline . My teen grandsons were so impressed you will have loyal customers for life. The finest staff ever, kind , caring & helpful. Thats […] the way to be in a guest services business. You must have written the book on hospitality caused you nailed it. Complete 5s all around. Super job well done. The hotel is classy & beautiful & we look forward to coming back again. Thank you for our awesome experience, K Snow. TN Read moreGenuine Hotels.com guest review
"Nice hotel .very friendly staff"
Great experience overall. Great location in center of shopping and dining,and great staffGenuine Expedia guest review
What you would expect from a Ritz.Genuine Hotels.com guest review
Excellent service excellent location beautiful scenery we loved it deafly call backGenuine Hotels.com guest review
GreatGenuine Hotels.com guest review
"Nice hotel, close to the beach"
nice experience, excellent hotel facilities, the room was very clean at all times and very confortableGenuine Expedia guest review
The best hotel at south beach, clean, good location...Genuine Expedia guest review
Besides all the construction around the hotel it was a great stay! Super nice people at the front desk tooGenuine Hotels.com guest review
I have stayed at this hotel numerous time and each time I am VERY pleased. This stay I was upgraded to an oceanfront Executive Suite, and this room had everything I could imagine. I strongly recommend this hotel, for it is prime location, food is great, and relaxation is number one!!Genuine Hotels.com guest review
Very good location, comfortable rooms, great staffGenuine Hotels.com guest review
"Beautiful beach front hotel"
The ritz Carlton was a beautiful hotel. The staff were all more than willing to help. Shopping and the beach were right there. I only have one complaint. We did have to ask 4 employees for our car at checkout and it took over 15 minutes for them to find it.Genuine Expedia guest review
"Nice hotel. Good for family or friends. Beautiful"
I have never had such better service. The staff was amazing and the place was so clean and beautiful. It was right on the ocean.Genuine Expedia guest review
Clean room, the beds were amazing! So comfortable! I'm particular about bathrooms, and theirs was so nice, separate bath from shower, marble floors and shower. 24 hr pool and spa. Close to beach!Genuine Expedia guest review
"Good hotel close to the beach excellent facilities"
An enjoyable stay in a pleasant hotel situated close to the beach and Lincoln Road. Staff were generally very helpful, especially the door men on entry to the hotel. The room cleaners were also extremely accommodating and nothing was too much trouble for them. The breakfast food was fresh and of excellent quality.Genuine Expedia guest review
"Lovely relaxing weekend"
A few standout takeaways. Milovan who helped us with bags was excellent and very friendly both at arrival and departure. Also, the servers at the pool were excellent. Such a nice touch that they bring around little samples of fruit, water, snacks etc. Also, Jeffrey at the restaurant was one of the best I've ever had. So helpful, friendly and pleasant. […] Even helped with making dinner reservations. The room was quiet and beds were very comfortable! Great overall stay! Read moreGenuine Expedia guest review
I Love The pińascoladas and The lido Restaurant, Housekeeping staff verry nice!!Genuine Expedia guest review
"Exellent ambiance and relaxing facilities"
Quiet and fullfiling perfect for couples vacation . Also near miami beaches , restaurants and boutiques.. The restaurant and in room dining was exellent.Genuine Expedia guest review
Stayed for 4th of July weekend and it was amazing. They had so many great activities for children which allowed me to relax and enjoy the great amenities offered. I would totally stay here again. There was poolside complementary snacks given every little while, chips, grapes, cakes, etc. there was also different flavored water stations all over. Totally […] loved it and can't wait to go back Read moreGenuine Hotels.com guest review
"great ambiance and beach"
great place great pool great beach an awesome service staff especially AldoGenuine Hotels.com guest review
"Great hotel and location in Miami Beach"
My wife and I had booked a stay in Fort Myers for the weekend after July 4th. Unfortunately, the weather didn't look good so we thought we'd try Miami after one night in Fort Myers. It was an easy 2.5 hour drive to Miami and the Ritz-Carlton had an incredible rate for the two nights we stayed. Hotel staff was extremely pleasant. Very friendly - and […] helpful. We found out we're not big fans of the heat and humidity of Miami. But the Ritz pool and beach were a welcome relief. The pool was great - we never had a problem finding chairs and the poolside service, like the rest of the hotel was great. You might break the piggy bank though if you have too many poolside drinks. As was the case in most of South Beach, it seemed the drink prices were pretty hight. Read moreGenuine Expedia guest review
"Hotel is one of the best for the price!"
We had an amazing experience, being right next to the beach. It's so relaxing, and all chairs and umbrellas are provided there by the hotel, for fee but still it's better than having to bring your own. The hotel itself is so fancy, and everyone is nice. Best hotel I've ever stayed at by farGenuine Expedia guest review
"Excellent service and close to everything!!"
As soon as you get to the hotel, you feel special, my family loved it, great place to celebrate any occasion!Genuine Expedia guest review
"Wonderful Hotel, great location."
Great! Loved the hotel but not the beach....maybe it's the season....seaweeds everywhere! Service was great!Genuine Hotels.com guest review
"Excellent choice in South Beach!"
Excellent service and staff! Great location close to shopping, right on the beach. Beautiful hotel. Great beds.Genuine Hotels.com guest review
"Wifes 50th Birthday celebration"
Great Hotel / Beach / Drinks / Lunch / Service / PoolGenuine Expedia guest review
"South Beach Stay"
The hotel check in staff provided great service. There was a little confusion on the type of room I reserved and the room that was provided. After about thirty minutes the front desk staff resoluted the issue. The whole stay at this hotel was very enjoyable and a I will return for another stay soon.Genuine Expedia guest review
Staff was excellent Made any defeciency easy to overlookGenuine Expedia guest review
"The entire staff at the Ritz were amazing"
The staff was so nice and helpful at all times. The beach was near and very easy to access. Our room TV remote never worked after several times the tech came to repair but still the remote did not work. The hotel ran out of toilet paper one night, we had to wait until morning to get more toilet paper. The double beds were very small, could barely fit […] two people. The room was clean and the pool view was cool (room 488) but getting to the room was complicated, had to either access thru pool each time and then go up one elevator or go thru the lobby and go up two different elevators, the room key didnt work twice.. The house keeper made sure we had plenty of complimentary water, extra towels and they came once a day, also they provided us with an extra fridge (just be/cos we needed it)very nice and accommodating staff, extra nice which I apprecaited and enjoyed.NIGHT LIFE is a short distance, call the best party promoter "T" 786-281-5632 for the BEST deals and VIP entry into the best clubs in sobe (Dream, LIV, Story, Cameo)! Read moreGenuine Expedia guest review
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