Exactly where and what we were looking for. Retinal rateGenuine Hotels.com guest review
"very good hotel."
was good stay would stay a again for sureGenuine Hotels.com guest review
"Still a Great hotel"
The rooms are big and have a great view.Genuine Hotels.com guest review
"Great for one day getaway"
Very clean and very nice very relaxingGenuine Hotels.com guest review
"Great Place at a Geat Rate"
As a business traveler, getting a great big clean room for way under a hundred buck is amazingGenuine Hotels.com guest review
Very clean and spacious rooms. I had a great view overlooking the river. The staff was very friendly.Genuine Hotels.com guest review
"awesome awesome awesome"
Always a pleasure to stay here!Genuine Hotels.com guest review
The free Internet was like it was in 1985 --- non exsistant. I had to end up using my cell phone as a tether. Otherwise, if you don't care about a nonfunctional internet service --- awesome hotel.Genuine Hotels.com guest review
The room smelled musky, didn't like that the pool closed at 6 for kids, and it's ridiculous you had to pay to use the gym.Genuine Hotels.com guest review
"Nice oasis in Shreveport"
The accommodations were quite nice and much better than I expected for a casino in Shreveport, LA. I have been in quite seedy casinos in Las Vegas (my former home), so I didn't expect much from Sam's Town. I was pleasantly surprised by the quality of the accommodations, as well as the quality of customer service I received at registration, in the restaurant, […] and in the casino. Everyone was quite delightful, and I encourage anyone to stay there. Read moreGenuine Hotels.com guest review
Good size rooms. Nicer than i was expecting.Genuine Hotels.com guest review
"Close to the two best casinos in Shreveport"
Second time visit in the last month. Only 4 hours from DFW. Closer than a trip Vegas....2.5 hour flight ..... and then the 2 hour wait to clear TSA.......and the drive time to the airport. Rooms are clean and we have no complaints about the rooms or the staff. It's always fun to do a little gambling.....and it's JUST Downstairs.Genuine Hotels.com guest review
"Overall good place to stay"
The conveniences of restarurants and fun of casino was great, however I was dissappointed that the hotel charged to use the fitness room. Very inconvenient.Genuine Hotels.com guest review
The room was very nice... The check in process was very slow only one person at the front desk, checking guest in. Then when more help arrived the person that check us in stated to the other agent how she will be glad when 6:20 pm comes so that she could leave, I thought that was rude as if we the guest checking in are an inconvience. Never aplogize […] that we had to wait, at check out no one asked how was our stay? just brushed us off stated when I asked if we coud get a receipt the agent stated that expedia woud send? we did not use expedia we used hotes .com. The buffet on 7/23 in the evening was horrible the food was old and nothing was fresh on the buffet we had to wait several minutes before we and other were seated .. finally a head cook came out and started looking over the buffet and then replacing. but it was too late the first impression for 36. dollars was enough for us. Needless to say we will not be coming back we had to find local areas to eat we could not imagine trying any food at the hotel, The staff not friendly in any area, except for the nice gentleman that came out to the pool and greeted all on Thursday afternoon about 2pm.. wish i knew his name he was the only nice person, as well as one lady in the casino. Very disappointed, I use to stay here with my granny a lot in 2006/2007 etc. it was very nice back then,, not sooo much at all.. now. Read moreGenuine Hotels.com guest review
Not the best for family friendly hotels.Genuine Hotels.com guest review
Response by Sam's Town Hotel and Casino Thank you so much for providing feedback regarding our property. Although we do lack "kid friendly" activities on our actual propery, there are numerous family fun outings in the immediate vicinity. Some examples would include the Sci-Port Discovery Center, Louisiana State Exhibit Museum, and the popular Riverwalk Shopping area.
"Not the best in town!"
I've stayed at this hotel a few times traveling for business and just have never had a great experience. The rooms are a hit and miss when it comes to cleanliness; house keeping can't seem to get both the shampoo/conditioner and soap in the room at the same time; and the restaurants inside the hotel are very below par. I would recommend checking out […] the other hotels on the opposite side of the river. Read moreGenuine Hotels.com guest review
"Dirty. Terrible customer service."
The girl that checked me in, Benika, didn't smile once. I got no greeting, probably because she was too busy talking to her coworkers about personal issues the entire time. It was like I was bothering her by being there. The room was filthy. Crumbs all over every surface. There were clothing stickers on the bedside table that looked like someone had […] stuck there and no cleaning lady had ever seen it....maybe if they cleaned more? The glasses were covered in what looked like dried orange juice. Will not stay there again. Read moreGenuine Hotels.com guest review
Response by Sam's Town Hotel and Casino Thank you for posting comments regarding your most recent stay. We apologize that your experience was not satisfactory, and we can assure you that the issues you noted have been resolved. There is no excuse for this level of customer service and overall execution. We would hope that you give us another chance to give you the type of experience that we have become known for in the Shreveport-Bossier market. Thanks again.
"Comfortable but needs some updates"
We were very comfortable in our room and the staff was friendly and helpful. Bathroom was large and countertop needed a little maintenance. Very convenient to Boardwalk and had a good time in the casino. Wish everything was nonsmoking but that is to be expected in the casino.Genuine Hotels.com guest review
Nice and inexpensive. Pleased with the size, cleanliness, and comfort of the room. Enjoyed food at Smokey Joe's. Nice casino.Genuine Hotels.com guest review
WonderfulGenuine Hotels.com guest review
Hotel could use more eating establishments!Genuine Hotels.com guest review
Friendly. No problem.Genuine Hotels.com guest review
Hotel was located close to my needs and parking was safe and secure.Genuine Hotels.com guest review
"Exactly what I wanted in a room"
Nice Lobby. Gave me a view. Nice work desk with two outlets for charging stuff. tv was big and clear. free parking. free internet (hotel speed). refridge in the room. And if you want to hibernate, the room can get real cold. Gym is high end...but there is an $8 charge (resort fee). Didn't gamble.Genuine Hotels.com guest review
The hotel was nice but the Casino was small. The customer service at the front desk needs improvement. The lady who was working the continental breakfast (morning of 7/10/14) on the 22nd floor was very friendly. She made you feel more welcome than the people at the front desk. Overall it was a nice stay for the price.Genuine Hotels.com guest review
"Good place in Shreveport"
We stayed here instead of the Hyatt Place in Bossier City due to its location downtown. I don't like that it's next to the Hustler Club. I do like that it's convenient. The rooms are very nice, although the bathroom showed some wear and tear. All in all, I would recommend Sam's Town.Genuine Hotels.com guest review
The staff was very friendly. Used the free valet parking service without any problems. Casino was nice and in good shape. For the money, I will continue to stay there.Genuine Hotels.com guest review
Had to make 4 calls to finally receive an extra blanket.Was always enticed to use the Sam's Club card, if I did not do it I had to call for an attandent to cash out, so I quit gambling altogether!!Genuine Hotels.com guest review
Response by Sam's Town Hotel and Casino Thank you for posting comments regarding your most recent stay. We apologize that your experience was not satisfactory, and we can assure you that these issues have been researched and resolved. We would hope that you give us another chance to give you the type of experience that we have become known for in the Shreveport-Bossier market. Thanks again.
"In the Heart of Downtown Shreveport"
Sam's Town is in the Heart of Downtown Shreveport very clean room, great value for the price, & The pictures don't do it justice especially the hotel rooms. Lot's of great Restaurant's in the Lobby. We had a downtown facing view which was very pretty. Will stay here againGenuine Hotels.com guest review
It ok I like the location and the friendly staff. Needs upgrading and some cleaning.Genuine Hotels.com guest review
"Enjoyed my stay"
Everything was definitely amazing and I will definitely come backGenuine Hotels.com guest review
I booked this hotel room on line but when we arrived, the hotel could not find our reservations so we were charged a much higher rate. The room was big but we had to call maintenance to fix the water in the tub that could not be shut-off. I would not ever stay in this hotel again.Genuine Hotels.com guest review
Response by Sam's Town Hotel and Casino Thank you for posting comments regarding your most recent stay. We apologize that your experience was not satisfactory. I can assure you that these issues have been addressed and corrected We would hope that you give us another chance to give you the type of experience that we have become known for in the Shreveport-Bossier market. Thanks again.
Hotel was awesome pool was so crowded couldn't hardly swim and children swimming in diapers. ..:-( overall very nice food a little overpriced as well.Genuine Hotels.com guest review
"Excellent hotel in every way"
We moved from another hotel to this one. Outstanding service, amenties, room, and staff.Genuine Hotels.com guest review
Hotel was very nice. Rooms were great! Bathtub was huge! Would stay again!Genuine Hotels.com guest review
we had a great time at Sams.Genuine Hotels.com guest review
Hotel was ok, the room was fantastic, but the casino is small and really smoky.Genuine Hotels.com guest review
Beautiful hotel inside and out.. room was spacious and clean.. I hate the down town location because I wasn't familiar with the location. .. overall, 5 stars!!Genuine Hotels.com guest review
Loved the hotel. Great price, great room. Only thing is parking long way from hotel. Overall great stay.Genuine Hotels.com guest review
Rooms were very clean. Pool was nice, hot tub was great! Close to shopping outlet mall. Only problem we had was the room never cooled down very well... It was hot throughout most the night.Genuine Hotels.com guest review
It was amazing!!!We enjoyed the entire stay and we loved the room!!Will definitely be coming back to stay!Genuine Hotels.com guest review
Very nice stay...really enjoyed it! Had a view of the river!!Genuine Hotels.com guest review
Room was nice and clean w/comfortable beds. Casino was small and separated by 3 different floors. Location was not the best. Casino staff was acting like they were doing you a favor by being there. Will try Horseshoe or Margaritaville Hotel and Casino if am back in town.Genuine Hotels.com guest review
"Love Sams Town !"
I goto Sams Town every year and I love to stay there! I stayed 3 nights and loved every moment ! The hot tub , the pool, and a awesome view from the 21st floor! The room and bathroom was very nice . Best price too! I highly recommend this hotel !Genuine Hotels.com guest review
"Lots of fun"
Had a great stay! Husband loved the casino and kids loved the pool. Room service breakfast was wonderful! Just wish the pool stayed open a little later.Genuine Hotels.com guest review
Got a rate that was less than most budget hotels. Room was large, nice, and comfortable. Central A/C Unit. Large bathroom.Genuine Hotels.com guest review
"Easy to get to"
The staff was f=very friendly. The room was comfortable and a great view.Genuine Hotels.com guest review
Always nice and clean.. Great place to stay..Genuine Hotels.com guest review
"Right in the middle"
Very large, clean, comfortable room. The location of the hotel was right in the middle of where we wanted to be, minutes from Louisiana Downs and right across the bridge from shopping and eating, if you wanted to leave the hotel. There was a variety of eating choices there also! The valets were very helpful with directions.Genuine Hotels.com guest review
Nice room in nice place. Carpet in my room could have used a cleaning. Bathroom needed a little attention . Overall nice place to stay and I will go back.Genuine Hotels.com guest review
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