Room was very nice,really enjoyed the shower,it was like a water falls,just great. Can't really say the same for the buffet,it was just okay,ate here a few times before seems to have gone down hill.Genuine Hotels.com guest review
We really enjoyed our stay. Pedicures in the spa was great, along with the staff in the spa. Of course, we wish we had been "lucky" in the casino!! An employee named Yolanda-Casino Security Guard, made our stay more pleasant. She was very friendly and helpful regarding hotel, casino, Shreveport and the surrounding area. This was our first trip to Shreveport, […] so information was very helpful. We stayed from Saturday to Wednesday and we looked for the floor that she was working on to play in the Casino. We will be back. Read moreGenuine Hotels.com guest review
Only thing I do not like is it take 5-10 days for release of deposit of room, unless u pay cashGenuine Hotels.com guest review
We had a great timeGenuine Hotels.com guest review
"IT'S A GIRL THING"
3 GIRLS WEEKEND, 2 OF US HAVING BIRTHDAYS. WE ATTENDED A CONCERT & WALKED THE RED RIVER REVEL, DINED AT JOE'S CRAB SHACK, GAMBLED AND DINED. WE THOROUGHLY ENJOYED EVERYTHING. THE HOTEL WAS VERY NICE, CLEAN, COMFORTABLE BEDS, FRIENDLY & HELPFUL STAFF WHO WERE QUICK TO MEET OUR NEED FOR EXTRA TOWELS, ETC. WE ALL 3 WOULD DEFINATELY STAY AGAIN!!!Genuine Hotels.com guest review
"favorite place but needs updating"
I love staying at Sams but this time I noticed many issues in my room. The wallpaper was peeling, the grout was iffy, the top cover was very dirty, I threw it in the corner so they would wash it. The sheets looked old but were clean, no human smell anyway. Loved the view, the tub was wonderful and loved the refrigerator and location of ice machine. […] Staff was top notch! Despite these issues, the hotel and casino are my favorite Read moreGenuine Hotels.com guest review
"great get away"
Had a great time will be backGenuine Hotels.com guest review
"Nice get away"
It was nice and me and my husband enjoyed our stay.Genuine Hotels.com guest review
It's was Awesome!Genuine Hotels.com guest review
"Recently Updated Rooms--Nice!"
My family recently went to Shreveport for the Red River Revel. The location was perfect--an easy walk to the Plaza--and the rooms were spacious and comfortable. Will definitely stay here again.Genuine Hotels.com guest review
"Hotel nice...casino not so much"
Hotel and rooms were nice (not great). Steakhouse was excellent. The casino not so much...way too smokey and not very big. Casino very disappointing.Genuine Hotels.com guest review
Room was clean and nice. Parking garage is across the street is the only negative.Genuine Hotels.com guest review
Weekend of gambling at Sams & a trip to the horse races, fabulous!Genuine Hotels.com guest review
"Been there, done that..."
The room was nice but there was nothing special about it. If you want the convenience of staying at this casino's hotel, then the price was fair. I'd probably choose to save a few bucks and stay somewhere else next time.Genuine Hotels.com guest review
Poor customer service on my stay.Genuine Hotels.com guest review
Response by Sam's Town Hotel and Casino I would like to thank you for the feedback that you provided regarding your most recent visit. We value this information because it helps us to better serve you and assists us in making your overall visit to our property an enjoyable and memorable experience. Please know that the issues you encountered are not indicative of the quality and service that we work hard to ensure our customers receive. I would like to invite you back so we can provide a memorable experience.
The actual rooms are much smaller than they appear in the pictures. The beds didn't look and feel queen sized. Was not expecting an additional $50 incidentals charge on my card; I have to wait several days before receiving those funds back- not convenient for me at all.Genuine Hotels.com guest review
"close to the events we go to"
had a great stay staff was nice & friendly room was very clean love the set up room the only that i didn't like was the refrigerator didn't get cold enough thanks samtown for a great stayGenuine Hotels.com guest review
"In the heart of town."
Comfortable stay easy access to all downtown locations.Genuine Hotels.com guest review
Good room friendly staff, Casino was Ok but still a little smokyGenuine Hotels.com guest review
It was good.Genuine Hotels.com guest review
We completely enjoyed our stay!Genuine Hotels.com guest review
"Nice hotel with very nice casino"
Nice hotel. Check in was very slow and staff had no sense of urgency though they were friendly. Room was nice and spacious. Casino was clean and air was relatively smoke free.Genuine Hotels.com guest review
Rooms are nice and the view is great!Genuine Hotels.com guest review
very nice room and hotelGenuine Hotels.com guest review
"Getaway with wife and I for the weekend."
The rooms were nice bathroom was huge. My wife loved the vanity. The casino is smaller but everyone was so friendly inside the facility. Had a good time gambling on the tables and eating at the hotel. All three restaurants were great, the steak house was one of the best I've ever been to steak was perfect. The only reason the do not get a 5 is because […] the casino is on the small side. I will go back soon hopefully we can get a host next time if they offer those. great job Sam's Town!! Read moreGenuine Hotels.com guest review
stopped in for a quick stop between road destinations...enjoyable stayGenuine Hotels.com guest review
"Best service on the Red River"
Our recent Friday night stay was excellent - check-in was quick and friendly, the buffet was superior to all the other casino buffets. Not your usual buffet items p they has fresh vegetables, healthy choices and they even have a wide variety of suger-free deserts that taste great. The wait staff was courteous and friendly and appeared to enjoy doing […] their job. That was a refreshing change from hearing wait staff at other casino buffets complain about their work, their bosses and their low pay. The casino staff was very nice and greeted us and thanked us for coming at every turn. Thank you for remembering it is my money and my choice where I spend my money. I have been going to Margaritaville, but I think Sam's Town has won my business.The room was clean and comfortable. I will be back - me and my money. Thank you. Read moreGenuine Hotels.com guest review
So good we stayed another night !Genuine Hotels.com guest review
The room was very nice. Would stay there again. Front desk staff needs to be a little more friendly.Genuine Hotels.com guest review
The only problem with the room was the hair dryer. I used it but reported it at check out that it was in bad condition and needed to be changed. They thank me for the information on dryer.Genuine Hotels.com guest review
Great view... great serviceGenuine Hotels.com guest review
"Superior for the price!"
We were only there for the night and didn't take in any of the sites. Showed up late and checked out early... Though the location was actually not as hard to get out of as it was to get into, I thought it was a bit more difficult without the sun to liven up the surrounding neighborhood/path of entry. As far as the hotel itself, the only negative I had […] was the "distant" smell of smoke. It hit me like a truck when I first walked into the building, but I originally walked in on the casino side. I will say though that the odor in my room was not offensive. A bonus in my book was the fact that the floors were not accessible if you didn't have a key coded to that floor (you were diverted to the first floor if you punched the wrong floor level in the elevator). The room was clean and the only lacking amenity was the microwave - I like to sub popcorn for dinner on occasion, but wasn't able to do that on this evening... Read moreGenuine Hotels.com guest review
"Everything was great except one thing"
Enjoyed everything about it but bed & pillows were too hard...couldn't sleep. However, I will stay there again because all rooms are not like that...I've been there many times!!Genuine Hotels.com guest review
"Will stay again!"
Not the first time to stay and definitely will not be the last. Staff is exceptional!Genuine Hotels.com guest review
"I Loved my Room but the Room Service was horrible!"
My check in/out of this hotel was perfect. My room was breath taken. I don't have any complaints in regards to my room. But what I did have a problem with was room service. It was HORRIBLE! I paid over $45 dollars for breakfast and it was served to my room ice cold and hair all over the bacon. So DISGUSTING!!! The room service staff was unapologetic […] and didn't give a care that our food was cold and had hair over the bacon. I will definitely stay again at the hotel but I will never order room service AGAIN! Read moreGenuine Hotels.com guest review
I just want to say that this hotel was great and the staff was wonderfulGenuine Hotels.com guest review
"Spacious, Secure, and Clean"
Pleasantly surprised by the room. Very large and clean. Love that you have to have a room key to even ride the elevator to your room.Genuine Hotels.com guest review
"boring facility to review!"
Always top-notch at the price. Rose Broadway, General Manager, is a force. No fluctuations of standards. Ever. I'm as happy with Sam's at $133/night as I am at $59/night.Genuine Hotels.com guest review
"Great room, great price!"
It was great except for the toilet running all night long. Seemed to be air in the pipes, made a rather annoying "buzz" sound all night long. Reported, but maintenance was not on premises at midnight.Genuine Hotels.com guest review
Casino was very small but overall everything else was fineGenuine Hotels.com guest review
Rooms are great!Genuine Hotels.com guest review
They need to upkeep the rooms. Wallpaper is peeling in the bathroom. Other than that, loved it.Genuine Hotels.com guest review
Had a wonderful stay. Condition of hotel was marvelous. Room very large and very clean. Soaking tub was relaxing for me (6'3" tall and I still fit easily). Restaurants had good variety and decent price. Bar was relaxing and decently priced. Entertainment by bar at night was fun...good band. Staff quick and helpful. Would definitely stay again.Genuine Hotels.com guest review
"Wouldnt stay again"
The casino is nice but the room was in horrible condition. Stains on toilet seat, moldy substance in a drawer, chair had burn marks and stains all over it. No bottom sheet on bed.Genuine Hotels.com guest review
Response by Sam's Town Hotel and Casino Thank you for the feedback that you provided regarding your most recent visit. Please know that there is no excuse for this type of experience. I can assure you that this is not typical and your candid feedback has already been passed on to our Hotel Management so these issues can be addressed. I would like to invite you back to our property so we can offer you the level of service that we have become known for in this market.
"Great dag' gum place"
This is one heck of an establishment! We went there for a party, with my brother, he's getting married you see. So I found a place as close to a strip club as I could find one to. If you gamble here, they give ya free drinks ya know! Chh'yea they do! Then we walks down to the strip club and see all those pretty ladies. They have a virety of women, short, […] tall, pretty, pretty chunky, ones that smell good and even some that don't smell so good. Across the way there they even had live alligators at that bass pro shop! Anyways go check it out, I gotta go, I got stuff to do. Read moreGenuine Hotels.com guest review
Exactly where and what we were looking for. Retinal rateGenuine Hotels.com guest review
"very good hotel."
was good stay would stay a again for sureGenuine Hotels.com guest review
"Still a Great hotel"
The rooms are big and have a great view.Genuine Hotels.com guest review
"Great for one day getaway"
Very clean and very nice very relaxingGenuine Hotels.com guest review
"Great Place at a Geat Rate"
As a business traveler, getting a great big clean room for way under a hundred buck is amazingGenuine Hotels.com guest review
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