Overall the stay was ok.. When we got to our room there was a pizza box with old pizza in it and left a smell in the room.. The pillow cases were not changed, there was hair from the previous people they slept there all over them..Genuine Hotels.com guest review
"Great hotel stay for the weekend!"
The hotel was very nice and the room was spacious and beautiful. The only complaint we had was with housekeeping - our room did not get cleaned during our stay and we had to continually call for more towels. The restaurants were great and they had 2 great bands playing while we were there. Really enjoyed the nightclub/bar/band area.Genuine Hotels.com guest review
Very nice & great price!Genuine Hotels.com guest review
"chilling with sam"
GreatGenuine Hotels.com guest review
"Fun fun fun"
This place was niceGenuine Hotels.com guest review
"Overall, great stay."
Overall, great stay. I was a little disappointed in the front desk staff. Every girl I spoke with was very short with me, and rude. Hotel was nice though. Clean and the rooms are large and very roomy! We didn't have a very good experience at the Smokey Joe's restaurant, but it was because they were under staffed. Food was good. Just need friendlier […] front desk staff. Read moreGenuine Hotels.com guest review
Really goodGenuine Hotels.com guest review
Great hotel!Genuine Hotels.com guest review
"been there before"
Great room, very nicely appointed. access control at elevators. The food was over priced for the service at restaurants in the hotel. Stay away from the buffet it was well served and displayed but low quality.Genuine Hotels.com guest review
Everything was great!!Genuine Hotels.com guest review
We enjoyed our stay, hotel staff was friendly and accomadating. Perfect location to enjoy other main attractions.Genuine Hotels.com guest review
We had a great time and the service was excellent!Genuine Hotels.com guest review
"Nice Place to visit"
Very nice; clean & comfortableGenuine Hotels.com guest review
Hotel room was very roomy and comfortable. Hotel needed more restaurant choices.Genuine Hotels.com guest review
"First time in Shreveport"
Hotel was excellent. Very spacious and clean rooms. Would definitely stay here again. Buffet was limited. Casino was small and smoky. Did not enjoy casino. Overall stay was good. Rained entire time we were there, did not get a chance to venture out.Genuine Hotels.com guest review
"Great for little getaway"
Nice room, friendly staff, fun time!Genuine Hotels.com guest review
"ok for hotel spend a bit more stay elsewhere"
had reservation for 2 nights but they only showed one night. Had to change it twice to show correct number of nights. Wallpaper peeling, old feel to room.Genuine Hotels.com guest review
Response by Sam's Town Hotel and Casino Thank you for posting comments regarding your most recent stay. We apologize that your experience was not satisfactory, and we can assure you that these issues will be researched and resolved. We strive to provide a notable experience and it is customer feedback such as this that helps us to do just that. We would hope that you give us another chance to give you the type of experience that we have become known for in the Shreveport-Bossier market. Thanks again. - Boyd Gaming Customer Service
Enjoyed our stay. Great and friendly staff. I would definitely recommend it to anyone!Genuine Hotels.com guest review
Will never stay in this hotel again. Staff not very friendly and food is to high.Genuine Hotels.com guest review
"Will stay again!"
Clean, quiet, comfortable and downtown entertainment within walking distance.Genuine Hotels.com guest review
"spring break getaway"
There were a few dead bugs along the walls...but other than that the troop was great...the bathroom was the best feature...Genuine Hotels.com guest review
Great room...wish check in was earlierGenuine Hotels.com guest review
Everything was great the I only thing I had a problem with is they didn't have a trash can in bathroom. Overall I give you 10Genuine Hotels.com guest review
Loud doors slamming through the nightGenuine Hotels.com guest review
"My experience at Sam's town"
The overall hotel was nice, however when I booked my room I requested two queen beds but when I arrived to the hotel they only had one king avail and was advised that nothing was guaranteed but my reservation for a room and I would have to get what they had and I could get a roll away bed. I was very dissatisfied with that what's the point of giving […] me a option to choose which one I want online if I have to take whatever's avail when I get there. That was disappointing! Read moreGenuine Hotels.com guest review
Me and my fiancé were staying at this hotel when we had a little disagreement . It may have lasted less than 10 minutes and we got a knock on our door with hotel management as well as security . Who escorted us out of the building with no warning . We were forced out of our hotel and not refunded the night paid for . The management , barged insideour […] room as if we had committed some sort of crime . They watched us pack up and then tried to call the police on my fiancé (he was really upset with the way they dealt with us) . Overall beautiful hotel , but management should rethink the way they approach couples in heated arguments . Read moreGenuine Hotels.com guest review
A lot of funGenuine Hotels.com guest review
"A Customer Request"
We have always loved staying at Sam's Town, however; we would like to request that you add Coca-Cola products to your inventory. Neither of us likes the Pepsi line-up, and as a result we either had to leave the casino to go buy Coke products, or drink water. This change would be greatly appreciated. Thank you.Genuine Hotels.com guest review
Very overpriced - old and small casinoGenuine Hotels.com guest review
Response by Sam's Town Hotel and Casino Thank you for posting comments regarding your most recent stay. We apologize that your experience was not satisfactory, and we can assure you that these issues will be researched and resolved. We strive to provide a notable experience and it is customer feedback such as this that helps us to do just that. We would hope that you give us another chance to give you the type of experience that we have become known for in the Shreveport-Bossier market. Thanks again.
"Would stay again."
Thw room was very clean and comfortable. The staff very freindly. And a beautiful veiw of the river.Genuine Hotels.com guest review
We had never stayed at this hotel, and we couldn't have been happier after our two night stay. Friendly staff, huge rooms, comfortable bed. Really great value!Genuine Hotels.com guest review
outstanding!!!!!Genuine Hotels.com guest review
It was nice. Enjoyed the casino. I was disappointed in the buffet.Genuine Hotels.com guest review
I asked for a quiet room and they made sure I got one. The ladies at the desk were very sweet and helpful.Genuine Hotels.com guest review
The room was clean and the staff was friendly and helpful. The room was on located on the southwest side of building which accessed the view of the whole town.Genuine Hotels.com guest review
"Great Hotel bad restraunts."
Hotel was very nice. However the restraunts including the buffet was terrible and the service was poor especially in the cofee shop in the mornings. Very nice hotel rooms though.Genuine Hotels.com guest review
We had a wonderful time..everyone was very polite and accommodating. The room was clean and organized..will not stay anywhere else..Genuine Hotels.com guest review
2nd time staying here, love the rooms! Oversized bathtubs are my favorite, and price is great! Love the location, just one minor issue...pillows were a bit flat.Genuine Hotels.com guest review
Had enjoyable time. wish I could have stayed longer. Hope Sam's Town gets a roulette machine.Genuine Hotels.com guest review
It was Awesome!!!!!Genuine Hotels.com guest review
I had no significant issues. Staff was friendly and helpful.Genuine Hotels.com guest review
AwesomeGenuine Hotels.com guest review
I had a great experience. Everyone was so friendly and professional. I would recommend this hotel to all my friends.Genuine Hotels.com guest review
The staff was friendly in all areas. The location is ok. The hotel had a sewer like odor especially in the lobby. The spa was very average. We will probably find something else if we go to shreveport again.Genuine Hotels.com guest review
"Away for a night"
We went for a one night stay just to get away from daily routine. Gambled a lot. This Hotel is much better than the one next door. Friendly staff, nice river view room and no problem when we checked in early. We will go back from now on to this Hotel. Price is also much better than the one next door, so we had more money to gamble.Genuine Hotels.com guest review
It was a great experience! My friends and I had a great time and everything was wonderful.Genuine Expedia guest review
Great price, great stay. The staff was very nice both during check in and check out.Genuine Expedia guest review
The tub faucet was stripped and could not get hot water for shower. The clerk at the front desk was not helpful. All she had to say was 'sorry about that!' I wish that I had talked to a supervisor about itGenuine Hotels.com guest review
"$100 holding fee"
This hotel was beautiful. Check in is at 4pm and when I checked in, the room was not yet available. The front desk did put a rush on the room. There is also a holding fee of $100 to stay in this hotel that I wasn't aware of. It IS located in the terms and conditions on Hotels.com. The front desk was accommodating. The ladies in the java shop were not […] very friendly and acted like they didn't know what they were doing, but overall the hotel was a great and comfortable place to stay. Read moreGenuine Hotels.com guest review
Clean room, good bed, staff was friendly and helpful. Would stay againGenuine Expedia guest review
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