From the moment I checked in, everyone was very, very nice and defined the expression "going above and beyond" in their customer service. The food at the restaurant was very good and the wait staff was the best that I have ever seen at a hotel restaurant. The front desk folks where exceptionally nice even though they were very busy, not a one of them […] appeared flustered. The room was very clean and the beds are super comfy. I would stay here again. Read moreGenuine Hotels.com guest review
I really enjoyed my stay at this hotel. It lived up to and beyond my expectations. The only disappointment was I was expecting a refrigerator in my room- I called the front desk and within 10 minutes security was at my door with one. Wonderful stay! Total relaxation!!- Rates were great-room was very clean-Great getaway-with everything you could want […] close at hand-room service was excellent_ I will be back Read moreGenuine Hotels.com guest review
Room was hot and smelly . Like BO...maybe a hotter wash on the sheets and pillow cases would help. Otherwise the hotel was fine and staff was friendly. Location and ease of getting there off hwy. Was good.Genuine Hotels.com guest review
it was great place to stay at and quiteGenuine Hotels.com guest review
"Old and Stinky"
This hotel has a nice lobby and ground floor. However, when we got off the elevator on the 4th floor, the entire floor smelled of urine. It was horrible. Because of our late arrival, we did not report the stench to management. Our room didn't smell like that. The linens on the bed also smelled of mildew. We will NEVER stay at this property again. Oh, […] and I forgot to mention the room has popcorn ceilings. Read moreGenuine Hotels.com guest review
We stay at Marriott hotels often because of the consistent quality. This Marriott, though still above the level of most every large chain median priced hotel, it just wasn't up to the standard we usually find with other Marriott's we have stayed at.Genuine Hotels.com guest review
"Great place to stay"
The hotel was nice, I really enjoyed the stay. The staff was super friendly and helpful. The bathroom was small, but it met my needs just fine. The bed was super plush, it was so comfortable that I am researching the bed to buy one for my house!Genuine Hotels.com guest review
"Super Hotel and Location...but small bathroom"
I will stay here again. Great location. Friendly staff. Very clean and the bed & pillows were comfortable. However, the bathroom is super small.Genuine Hotels.com guest review
"BEST BED EVER!!"
PLEASANT...WE WERE SURPRISED THERE WASN'T A FREE CONTINENTAL BREAKFAST...JUST DIDN'T KNOW.Genuine Hotels.com guest review
Our overall visit was wonderful, from the check in to the check out, the hotel staff went out of their way to make us feel welcomed. Several of our baseball team members stayed at the hotel and everyone agreed that service was top notch. The hotel isn't brand new, but the service and rooms were great. We'll definitely stay here again on our next baseball […] trip to Round Rock. Thank you for wonderful stay. Read moreGenuine Hotels.com guest review
Everything was great: the staff gave us a great room that was quiet and even provided milk for the baby!Genuine Expedia guest review
"Not Quite There"
The room had a terrible smell in it and the floors and walls had so little insulation that you could hear all sorts of noises all throughout the night. The thermostat did not work correctly.Genuine Expedia guest review
Response by Austin Marriott North I was sorry to hear that your experince at our Award Winning hotel was not up to your or our standards. We take our guest feedback very seriously and work very hard to ensure we learn and improve with every comment. With our guests privacy in mind our rooms are constructed with heavy concrete walls on one side and then heavily insulated drywall walls on the other side. However, even with these advance measures I understand that neighbors can still on occasion exceed these barriers. I do hope you will consider staying with us again and if a situation like this should arise, please let us know as soon as possible so we can remedy the situation and get you on to a good nights rest. As for the odor, we are constantly aware of odors that guests might create (perfumes, food, etc.) and do have a number of preemptive measures we attempt to take to ensure your room is "neutral" at check-in. One other thing to consider is that we do have new carpet that is a high quality wool and does have some natural odor to it. Again, please let us know if you ever experience anything other than a fresh and clean room. Our entire staff is here to serve in any way we can.
"This hotel customer service awful!!"
This is the absolute worst hotel experience I have we had. I will not be booking with hotels.com ever again. I made a reservation for 4 people with 2 full beds. Upon check in at hotel, I was told they only had a room with 1 king bed and handed my key. The hotel manager said that was my fault , that I should have booked my room sooner. I had booked it […] two weeks out. Another employee told me they had sent letters out a day before my stay saying they couldn't accommodate me. Obvio Read moreGenuine Hotels.com guest review
Response by Austin Marriott North We are very sorry that your vist to our hotel fell short of your expectations. As you mentioned, we had sold all of the rooms with double beds months in advance and unfortunatley did not have one available for you. We did indeed attempt to notify all guests possible in advance that we would not be able to honor their request for a double bed room. However, we do not have access to any contact information for our guests that choose to reserve their room through a "third-party" site such as hotels.com, expedia, etc. The reservation does guarantee you will have a room and it will have either a king or two double beds, unfortunately when booking this way, that is the best information available. As we were not able to meet your needs, we offered to cancel your reservation at no charge and did find a room with two beds at another hotel in the area, but you declined that generous offer. I understand how frustrating traveling can be at times, I do hope your future travels will be better as a result of this experince.
Perfect location.Genuine Hotels.com guest review
Awesome service and facilities.Genuine Hotels.com guest review
"Great hotel at great price. Breakfast included!"
High Marriott standards great breakfast nice lobby, nice room and showerGenuine Expedia guest review
Hotel said room enough for 4 people. But that is not true.Genuine Hotels.com guest review
"Wow, great overnight stop!"
Amazing customer service, amazing attention to details, had a great stay!Genuine Hotels.com guest review
"Nice & Comfortable."
The room was clean and the beds were very comfortable. Housekeeping brought the extra towels right away. Would stay again and again.Genuine Expedia guest review
"Close to venue"
We were attending an evening wedding. The motel was 10 miles from the wedding venue. The hotel was easy to get to traveling in and was convenient to the wedding venue. We left and came back near midnight. The parking lot felt secure and well lit. I would recommend the hotel to others.Genuine Expedia guest review
We did enjoy our stay, it was close to food and shopping and our event. The hotel staff was helpful and kind. My only problem was they could not fulfill our request for a room with two beds. The pullout couch was not comfortable for an adult. We were told it was first come, even though we called ahead to say we would be arriving late.Genuine Hotels.com guest review
"Nice but verify booking"
I booked this room online 6 weeks in advance. I booked 2 double beds since I was traveling with my mother. When I got there, my room had one king bed and I was told that when I made the reservation, that double beds were a "request". First of all, that ridiculous. If I am booking 2 doubles, it's because that's what I need. If I was OK with 1 king, I […] would have booked 1 king. Either way, if they were unable to honor my "request", I should have been notified through email in advance that my "request" couldn't be met and would I be OK with a king. Instead I was told when I got there that there was a sofa bed and I could use that. Of course, I wasn't going to let my 76 year old mother sleep on a sofa bed so yay me (not!). Then after all that, no one ever came to clean my room (I didn't have a Do Not Disturb sign out and I was gone from 8am - midnight that day). I called down when I arrived home that night and they were very apologetic and did have someone bring up towels immediately. The hotel is beautiful and the rooms were nice and the staff was nice. I would just be sure before you go, that you verify with the hotel that the room you booked is the one you're going to get. Read moreGenuine Hotels.com guest review
Response by Austin Marriott North I am glad to hear that overall the staff took good care of you and that you felt the rooms were nice. I do feel bad about us not having any double rooms available for you when you arrived. Unfortunately, these rooms had been sold out well in advance to another group. I do wish there was a better process from online bookings such as this to communicate requests such as this in advance. This reservation simply guarantees you a room that will have either a king size or two double beds. In the future, certainly feel free to call us directly in advance for any special needs you may have. I am also sorry to hear that your room was not cleaned while you were out for the day. Without the room number and date of visit it is hard to know exactly what occured, but I can assure you that this is very unusual and again I am sorry for the miscommuncation that clearly must have occured to lead to this outcome. I do hope you will plan to join us again when your travels bring you back to the area.
Overall a good stay.Genuine Hotels.com guest review
Great central location and breakfast choices!Genuine Hotels.com guest review
"Quick trip to Austin"
Quality hotel, terrific staff, relaxing weekend! Though not much good shopping or entertainment surrounds this hotel, a mall, the Arboretum and downtown Austin are an easy drive.We'll be back for another quick weekend stay.Genuine Hotels.com guest review
"Comfortable and easy access"
Stayed one night. A couple of things that were not up to par: got billed for internet although it was part of hotel rate when I booked, and although the breakfast was good, they were short-staffed and the pleasant server had difficulty keeping up with the full dinning room. We will probably not book again.Genuine Hotels.com guest review
"Excellent Customer Service!"
I am on a special diet and I talked to the hostess about it and she asked me to come in and rest and she would take care of it. Music to my ears. She delivered exactly what I needed!Genuine Expedia guest review
Great hotel. Very friendly and helpful staff. When we arrived our room didn't have a sleeper so I called the front desk and they moved us right away. The beds were AMAZINGly comfortable. They have Starbucks in the lobby (for purchase) and it was very good. I didn't try the breakfast but my mother in law did and she said it was very good. because the […] rate we got didn't include breakfast or wifi. So if that's important to you make sure it's included in your price. The workout room and pool were also great. I really liked this hotel. Read moreGenuine Hotels.com guest review
The hotel is good. However, the bed and pillow are a little soft to me. Service is very good.Genuine Hotels.com guest review
Great sheets!!!! Very clean, great serviceGenuine Hotels.com guest review
I like the comfort of their beds and also loved the set up in their lobby. Enjoyed the gym. I do recommend they put refrigerators and microwave in the rooms. I was not able to eat all my food from the restaurant and wish they had a refrigerator in the room. Other than that the stay was great! I would stay again if I needed to.Genuine Hotels.com guest review
Wonderful location, the service was spectacular and rooms were so clean! This hotel definitely made my first stay in Austin the very comfortable and easy.Genuine Hotels.com guest review
Awesome hotel. Great service.Genuine Hotels.com guest review
"Newer hotel with nice bed"
Hotel was newer looking and bed was very comfortable. Lobby and fitness center was very nice. Room could've used a mini fridge.Genuine Hotels.com guest review
Very goodGenuine Hotels.com guest review
Great price, great condition, great hotel to stay at!Genuine Hotels.com guest review
Good experience. I requested a room change and they were very helpful. Food was good.Genuine Expedia guest review
"Bar/Restaurant VERY disappointing!"
We got to the hotel Saturday night around 10:40 with three of our twenty something daughters and grandson for some down time together after a crazy busy day. Starving, cold from being at Rodeo Austin in the heavy rain, we entered the bar area to have some snacks from the bar menu we had seen the night before...only to be told there was no food available […] - kitchen was closed. Thirty people in the bar on a Saturday night and no bar snacks? Then we were told we could order a pizza and have it delivered. Great...but you can't eat it in the bar, you have to go to the lobby??? Really? Very nice facility, great front desk staff but the bar is a bust. And the heavy sales pitch on the breakfast buffet also not appreciated. Would not stay there again, regardless! Read moreGenuine Hotels.com guest review
Response by Austin Marriott North Suzanne, I want to thank you for taking the time to write us a review. We do apologize about being closed when you wanted dinner. I completely understand wanting a nice hot meal after a long hard day. Unfortunately, we do not have much food business after 10:30, so we close at the time nightly. Due to local health code, we cannot allow outside food or beverage. We would have been more than happy to set you up in the lobby with some delivery pizza or Chinese food and some cold beverages, and we also have a selection of snacks in the gift shop. We do tell all our guests about the breakfast buffet, as it is a great deal on the weekend at $12.95. I hope we have the opportunity to serve you again. Sincerely, Aaron Jones Restaurant Manager
"Didnt get the room I ordered"
I was not given the type of room i requested. I need a room w 2 dbl beds,instead I was given a room with a king bed. This resulted on me spending the night on the floor I was told at the front desk that i would be given extra blankets and pillows to lay in the floor. Instead all I got was a couple of bed sheets I understand the hotel was at or near […] capacity, but sleeping in the floor on just a sheet was not enjoyable Read moreGenuine Hotels.com guest review
This hotel would have recieved a higher rating but the power and water went out on our third day for several hours we had to leave and could not get dressed properly, and we were not accommedated for this inconvienence.Genuine Hotels.com guest review
Response by Austin Marriott North Thank you for sharing your experience with the visit to our hotel and the noon-time power outage on the last day. I am glad to know that all went well overall with your visit and I certainly am empathetic to the needs of our guests when there is an event like a power outage. In this situation, the power was out throughout the immediate area including all of the shopping areas on both sides of I-35. Unlike many hotels, we do have a large generator that started-up to provide critical emergency and safety related services to the hotel, but that doesn’t always meet all the needs of our guests. We were told by the power company that an animal was seeking warmth and climbed into a transformer causing the area wide outage. While this type of issue is very rare at our hotel, we understand the negative impact it can have and sincerely apologize for the inconvenience. Thank you again and we look forward to having you visit us again in the near future.
THIS WAS ABSOLUTLEY THE BEST HOTEL STAY I HAVE HAD IN MY LIFE. THE ROOM WAS GREAT THE PEOPLE WERE GREAT THE RESTAURANT WAS FABULOURS. I EVEN HAD A GUY WHO SHUT OFF IS VACCUUM CLEANER SO THAT I COULD FINISH MY CALL. WHAT A GREAT STAYGenuine Hotels.com guest review
"Away from UT post-game win noise"
Reasonable extra charge for wi-fi and buffet breakfast. Your site also allows for cancellations if plans change.Genuine Hotels.com guest review
"Last minute trip!"
Friendly, fast check-in. Room was clean and neat, and even had a pretty view of the city. The only complaint - very thin walls. I could hear the people next door very clearly :(Genuine Hotels.com guest review
"Liked the room."
The king bed room was nice and roomy, I liked it a lot.Genuine Hotels.com guest review
"Very Nice and Convenient Place to stay"
Had the most comfortable bed I have ever slept on. In fact, Marriott sells their beds and has the information in the room. I have severe joint problems and problematic arthritis. This was the first time in years that I woke up without any pain and felt amazingly refreshed. I will be purchasing one of these beds in my future! Thanks for the great rest, […] Marriott! Not too far from Austin and worth the short drive for a very reasonable price. Read moreGenuine Expedia guest review
"Lost my res"
I booked my hotel and they didn't have the reservation when we checked in. Obviously you had it in your system so don't know what happened. I hope I don't get double charged for a lost reservation!Genuine Hotels.com guest review
"Very Nice Hotel"
The bed was super comfortable! Ate at the restaurant in the hotel, and the food was great!!Genuine Hotels.com guest review
Very good hotel - only things I wasn't happy about was wifi wasn't included in the price.Genuine Hotels.com guest review
"Austin Marriott North mixed feelings"
This seems to be a newer building in a new development. My room was on the fifth floor near the elevators. The first thing I noticed as I got off the elevator was a musty smell. I also noticed a smell in my room that was like hot electrical wires. My Expedia print out showed "Breakfast for two included". At check in I inquired about this and was told […] that no breakfast is included, and that my hotel bill would be sent to (Expedia) and I would have to take up any claims with (Expedia). I was there on business, so this did not upset me. My stay lasted one week, and I had a comfortable room to retire to after each long day of work. Read moreGenuine Expedia guest review
Great stay! Great value . Will be back !Genuine Hotels.com guest review
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