"Didnt get the room I ordered"
I was not given the type of room i requested. I need a room w 2 dbl beds,instead I was given a room with a king bed. This resulted on me spending the night on the floor I was told at the front desk that i would be given extra blankets and pillows to lay in the floor. Instead all I got was a couple of bed sheets I understand the hotel was at or near […] capacity, but sleeping in the floor on just a sheet was not enjoyable Read moreGenuine Hotels.com guest review
This hotel would have recieved a higher rating but the power and water went out on our third day for several hours we had to leave and could not get dressed properly, and we were not accommedated for this inconvienence.Genuine Hotels.com guest review
Response by Austin Marriott North Thank you for sharing your experience with the visit to our hotel and the noon-time power outage on the last day. I am glad to know that all went well overall with your visit and I certainly am empathetic to the needs of our guests when there is an event like a power outage. In this situation, the power was out throughout the immediate area including all of the shopping areas on both sides of I-35. Unlike many hotels, we do have a large generator that started-up to provide critical emergency and safety related services to the hotel, but that doesn’t always meet all the needs of our guests. We were told by the power company that an animal was seeking warmth and climbed into a transformer causing the area wide outage. While this type of issue is very rare at our hotel, we understand the negative impact it can have and sincerely apologize for the inconvenience. Thank you again and we look forward to having you visit us again in the near future.
THIS WAS ABSOLUTLEY THE BEST HOTEL STAY I HAVE HAD IN MY LIFE. THE ROOM WAS GREAT THE PEOPLE WERE GREAT THE RESTAURANT WAS FABULOURS. I EVEN HAD A GUY WHO SHUT OFF IS VACCUUM CLEANER SO THAT I COULD FINISH MY CALL. WHAT A GREAT STAYGenuine Hotels.com guest review
"Away from UT post-game win noise"
Reasonable extra charge for wi-fi and buffet breakfast. Your site also allows for cancellations if plans change.Genuine Hotels.com guest review
"Last minute trip!"
Friendly, fast check-in. Room was clean and neat, and even had a pretty view of the city. The only complaint - very thin walls. I could hear the people next door very clearly :(Genuine Hotels.com guest review
"Liked the room."
The king bed room was nice and roomy, I liked it a lot.Genuine Hotels.com guest review
"Very Nice and Convenient Place to stay"
Had the most comfortable bed I have ever slept on. In fact, Marriott sells their beds and has the information in the room. I have severe joint problems and problematic arthritis. This was the first time in years that I woke up without any pain and felt amazingly refreshed. I will be purchasing one of these beds in my future! Thanks for the great rest, […] Marriott! Not too far from Austin and worth the short drive for a very reasonable price. Read moreGenuine Expedia guest review
"Lost my res"
I booked my hotel and they didn't have the reservation when we checked in. Obviously you had it in your system so don't know what happened. I hope I don't get double charged for a lost reservation!Genuine Hotels.com guest review
"Very Nice Hotel"
The bed was super comfortable! Ate at the restaurant in the hotel, and the food was great!!Genuine Hotels.com guest review
Very good hotel - only things I wasn't happy about was wifi wasn't included in the price.Genuine Hotels.com guest review
"Austin Marriott North mixed feelings"
This seems to be a newer building in a new development. My room was on the fifth floor near the elevators. The first thing I noticed as I got off the elevator was a musty smell. I also noticed a smell in my room that was like hot electrical wires. My Expedia print out showed "Breakfast for two included". At check in I inquired about this and was told […] that no breakfast is included, and that my hotel bill would be sent to (Expedia) and I would have to take up any claims with (Expedia). I was there on business, so this did not upset me. My stay lasted one week, and I had a comfortable room to retire to after each long day of work. Read moreGenuine Expedia guest review
Great stay! Great value . Will be back !Genuine Hotels.com guest review
My wife and I were going to Austin for an event from Houston and decided to Stay Here due to Location... I figured Marriot 3/12 star in Round Rock, prob blah, run of the mill average.. WRONG... All i can say is it blew me away, the staff, the room, How beautiful the lobby is, Just amazing... Only issue was starbucks in the lobby charging me 2 extra […] dollars for every visit, little guy must have been getting greedy, so check your starbuck reciept, however my 2 charges were fixed right away, So overall One of the best stays We have had in a while and this Marriot will now be our Go to stay in Austin!!! Read moreGenuine Hotels.com guest review
"great people great hotel"
Was located closeby our destination. when i go sick while there the staff recommmended an urgent care which was walkable. i got eerything taken care of within 2 hours. stff went out of theeir way. went to brunch the next day adn we were able to have reasonably priced buffet and made to order eggs, very good.Genuine Expedia guest review
Overall, a good stay. Mattress was a little hard for me - but I am used to a sleep number bed so a little spoiled. The indoor pool was adequate, but freezing. This hotel was more like a nice holiday inn express than a Marriott.Genuine Hotels.com guest review
"Very nice hotel, very reasonable rates."
Beds are very comfortable, breakfast buffet on Sunday morning in the cafe is excellent and reasonably priced. Very pleasant staff in the restaurant.Genuine Expedia guest review
"Great place to stay!"
This was a great value for the $. The staff were exceptionally helpful and nice in giving directions to where we needed to go. The buffet breakfast was great! It's a great location because Loop 1 toll is very close and leads to downtown. Also, if you are heading North out of Austin, you are ahead of the traffic in downtown because of the North location […] of the hotel. Read moreGenuine Hotels.com guest review
really nice hotel, very clean, only complaint during the entire stay, Ice machine did not work on our floor for 3days, other than that highly recommended hotel, resturants and shopping very close to our stay.Genuine Hotels.com guest review
Really appreciated the cleanliness snd quality service!Genuine Hotels.com guest review
It's quite nice hotel. Very clean and well-run, beautiful lobby and bar with water fountains, lots of natural light, and greenery. Internet was an additional $10/night charge in the room. It's close to a lot of newer shopping and restaurants in Round Rock.Genuine Expedia guest review
"Good room at good price"
I paid 156.68. The standard charge for the room I occupied was 359 + tax. The hotel was spotless. The staff was happy & accommodating.Genuine Hotels.com guest review
"Hotel was great room just okay"
My room was the handicap room (and no I am my handicap). The shower was a little gross, I won't lie. That was my biggest problem. The shower curtain looked like it had never been replaced and had soap scum all over it. Yuk. Besides that the hotel itself is great. They bing you FREE bottled water like nobody's business (just excellent in my opinion). […] And the breakfast (buy it ahead of time as this is the better deal) is fantastic! You get the choice of buffet (which was most superb) or the menu. I only went with buffet but it was great. And it should be for what I paid ($230 a night). Anyway, I will definitely stay here again! Read moreGenuine Hotels.com guest review
"No free breakfast"
Though we world get a contential breakfast ... You have to pay to breakfast ...Genuine Hotels.com guest review
There was a lot of construction during our stay.Genuine Hotels.com guest review
"Nice, quiet place to stay"
Quiet location and plenty of parking for our weekend stay.Genuine Expedia guest review
"Loud due to repairs."
It is a nice hotel with a friendly staff but they didn't have the room I wanted at the rate I expected when I reserved the room.Genuine Hotels.com guest review
I had stayed at this Marriott location 5 years ago and wanted to celebrate my birthday in an environment comparable to what I've come to expect from 4 and 5 star hotels. I was not disappointed. I was promptly acknowledged and checked into my room. The lobby and restaurant were very pleasing and relaxing. The food was promptly prepared and absolutely […] delicious. The filet mignon with the fondue sauce was exquisite. Jan, the bartender, was absolutely delightful. My room was clean and welcoming. I had no problem falling asleep in the comfortable bed unlike my week long stay at another hotel the previous week. Thank you for maintaining the level of quality I've come to expect from Marriott locations. Read moreGenuine Expedia guest review
Slept wellGenuine Hotels.com guest review
Comfortable but the room was mediocre compared to other Mariotts I've stayed at. Overpriced.Genuine Expedia guest review
The double beds were too small which made it uncomfortable for two people to sleep on them.Genuine Hotels.com guest review
You can tell this is an older hotel. Our sink didn't drain in the bathroom, the halls had a musky odor and one lamp wouldn't turn on.Genuine Hotels.com guest review
"Didn't get what I was confirmed for"
I paid quite a bit for the room due to being spring break and South By Southwest. It was a getaway for myself and my 4 year old grandkids. My confirmation said I had a King size bed and 2 double beds. When I checked in, the front desk said it was just a King, which wouldn't work for 3 people. I showed her my confirmation email and she said I didn't […] know how to read it. They did give me a sofa bed (which was not good). The indoor pool was freezing, toilet ran all night, and I was very disappointed. Hot water was very low pressure in bath/shower. I have paid a third the price and had better accommodations. Very disappointed. Read moreGenuine Hotels.com guest review
Served its purpose. No complaintsGenuine Hotels.com guest review
"Enjoyed our stay"
Very clean room with professional and courteous staff. Would stay here again.Genuine Expedia guest review
This hotel would have been wonderful had someone not given a key to our room to folks, who had arrived the day after we arrived. I had strangers barging into my room at night, quite unexpectedly. Then one of the managers showed up with security asking to see my ID and asking what I was doing there, as if I was a criminal when in fact it was the hotel […] staff's fault. They did apologize and gave us free nights, but I was quite traumatized and will always be afraid of staying in a hotel. I hope they fix the problem so that htis kind of terror doesn't occur again. Read moreGenuine Expedia guest review
"could not have had a better stay!"
This hotel went above and beyond helping us out with my sons birthday party! Everyone was very helpful and so nice! We will definitely be coming back!Genuine Hotels.com guest review
very dissapointed!!!Genuine Hotels.com guest review
This hotel and my room had a musty smell. Would not recommend to a friend.Genuine Hotels.com guest review
"Had to stay in Round Rock"
Was going to UT/WVA game and made hotel reservations too late to stay in Austin, but hotel was not that far away and convenient to I-35Genuine Hotels.com guest review
"Not their fault..."
The hotel was very nice, but it was football game day in Austin and our neighbors continued the party into the wee hours of the morning. At 1am I called the front desk to complain but the party continued until almost 3am. The neighbors were up and very loud again by 7:30am.Genuine Hotels.com guest review
I guess I always have low expectations of hotel stays so I am not disappointed. It was a fast one night stay - I saw the lobby, hallway and my room - but I enjoyed the stay. The room/wing was very quite, the room was clean, everything worked as it should, the staff was helpful and pleasant. I had a great night sleep.Genuine Hotels.com guest review
"Excellent hotel in north Austin"
The front desk staff was outstanding. Nice room and nice property.Genuine Expedia guest review
Hotel was very clean and staff was great.Genuine Hotels.com guest review
"review, austin mariott north"
Excellent place to stay. Everyone was very friendly.Genuine Hotels.com guest review
"Soft Ball Tournament"
Room walls, tile, door knob need a little TLC. Wish they had a free breakfast..needed that. Staff were cordial and helpful. Interior, hall ways very nice. 1 of my grandaughters age 8 yrs., told me walking in "Grandma, this is my dream hotel.Genuine Expedia guest review
"What is the purpose of a reservation?"
I was under the impression that the purpose of making a reservation was so that I would have a bed to sleep in. Apparently I was mistaken. After a long day traveling, which included delays prompting me to phone the hotel to confirm my room with a late arrival, I arrived at the Austin Marriott North at 0300 hrs, only to find that they do not honor the […] reservation you make. Having a reservation for 4 people with 2 beds, I was offered a room with one king bed and told that was standard practice. I was offered extra blankets so that 2 people could sleep on the floor. Marriott will never again see any of my money. By the way, the room was also prepaid. Read moreGenuine Hotels.com guest review
"great to the little league ball parks"
Very in joy able Everyone was so pleasant and nice.Made you very right at home and welcome from the time we arrived till the time we left.Genuine Hotels.com guest review
Before we arrived at our room the hotel was very nice and clean. At our room we discovered there was only a king and a pull out sofa. We made the reservation for 2 queen beds. When we spoke with the staff about it they told us that this particular hotel does not have rooms that have 2 queen beds. So we settled and decided to go down to the pool, but […] upon arrival we realized that the pool was tiny. The picture makes it look very large, but it is amazing how some trick photography can make it look so awesome. My boys still had fun in the pool. On our way back to the room we noticed the halls were crowded with college students wearing university jerseys, and found out there was a huge track meet at the university. The next morning we went down to the lobby not for the breakfast because we didn’t want to pay the extra when we could go to Denny’s and get all you can eat pancakes for $4, but to check out. The gentleman asked how our stay was and we said it was fine accept that you all really should have queen bed rooms, and he told us that they did but they were all booked up due to the track meet. Just prefer the honesty, and wasn’t sure why it cost so much to stay at this hotel it must cost a lot to light up that big red Marriot sign. Maybe it would have been better if we had not been there the same time as the university track teams. Read moreGenuine Hotels.com guest review
"Austin Marriott North"
Every aspect of my two-day stay was absolutely, positively perfect! The front desk associates were extremely efficient and happily assisted me with a reservation problem through hotels.com. And the bed was to die for -- very comfortable.Genuine Hotels.com guest review
My wife and i have stayed at this property for the past two years at Thanksgiving. I have never had an encounter with the hotel staff that was not positive and courteous. Any request I made was satisfied immediately and the facilities were immaculate, the rooms clean and the food excellent. I highly recommend this hotel to anyone needing accommodations […] in the Round Rock area. Read moreGenuine Expedia guest review
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