This is an older hotel, and it could use a facelift, but the staff was wonderful. We are traveling for the holidays. The staff was so nice, we've already booked another night stay for our return trip.Genuine Hotels.com guest review
"Nice location, but nothing was great"
Pros: good value for the $. The room was clean. Staff was nice. Cons: bed was very hard. Active construction on site. Continental breakfast was underwhelming. I heard a large group complain about a shuttle service that never came for them. Not a good thing on a busy Saturday nightGenuine Hotels.com guest review
"Visiting the city was fun"
We had a good time and was pleased with the location. They needed a variety for the breakfast. We thought the staff was very friendly and helpful.Genuine Hotels.com guest review
"Would not stay here again"
This hotel is not as nice as the pictures lead you to believe. I booked a King room and was put in a room with 2 queen beds because they had no Kings left by the time I got to the hotel. I travel with a pet, so I am placed in "pet rooms" often. This room had a dog bone on the floor of the room, this was not put there by the hotel, I asked, and still […] had clumps of pet hair from a previous dog who stayed in the room. They were nice about it when I mentioned this at check out and waived the pet fee. It is just not the quality of room I am accustomed to staying in. Neighborhood was borderline Read moreGenuine Hotels.com guest review
Came up to visit friends and shop and dine. The hotel was perfect for our stay. Great staff. Great location. Thanks to allGenuine Hotels.com guest review
The hotel is nice but a could use some renovations. The breakfast was a bit ho hum and the breakfast staff was not really friendly or efficient.Genuine Hotels.com guest review
"Find another place!"
My first review was not accepted....so read between the lines. However, the hotel was close to museums and places to eat which we enjoyed.Genuine Hotels.com guest review
"It has more than you would expect!"
Hannah was a delight! So friendly and eager to make our stay a wonderful one! and It was, we were very pleased with all the staff and the Friday night shuttle to several places! We were treated like Family, and the decor was warm and inviting, yet very professional. We also met with the Owner-Manager and found her to be the perfect Hostess to a lovely […] Hotel! Read moreGenuine Hotels.com guest review
Great location and friendly staff, but one day when we didn't leave our room until around noon, housekeeping never cleaned our room.Genuine Hotels.com guest review
Check-in was bad, Room was nice.Genuine Hotels.com guest review
"Best Western Kansas City Plaza"
The hotel staff was wonderful! There were a couple of small problems with our original room and they changed our room for our second night right away. They were very accommodating and nice. Would stay again!Genuine Hotels.com guest review
"My daughter & I loved this place!"
Loved this hotel! We will stay here again! The facility was clean & functional & the staff was very friendly & helpful!Genuine Hotels.com guest review
Everything about our stay was excellent with the exception of the bed. It was too firm and we both got a back ache. The staff was amazingly friendly and helpful. The room was clean and comfortable. The free breakfast buffet was nice. Parking was easy. All around good place to stay. They need to upgrade their beds.Genuine Hotels.com guest review
"CHC good place to stay. Free breakfast."
It was fine for the CHCGenuine Hotels.com guest review
Great location and staff! If you're looking for a hotel for a weekend away near things to do in KC, this is the perfect hotel. They have a free shuttle, which was great, but it only drops off, it does not pick you up.Genuine Hotels.com guest review
trip was good - i go to KC alot 1st time at this hotel which now it will be my go to hotel since it's so close to the Plaza for half the price.Genuine Hotels.com guest review
"Great hotel, good value"
our room was nice, and the breakfast was very good. Stephen, the night clerk, went out of his way to help me send an important email to work late at night. I couldn't have done it without him!Genuine Hotels.com guest review
"Good value and location"
Was in KC on business at more expensive hotel, so moved down the street to Best Western as closer to Westport for some extra vacation days. Having some respiratory problems, the walk to Westport was a bit more challenging than I had anticipated, but the second day got a call from the hotel reminding me that they had a shuttle service to take me there […] and back up until midnight. Perfect! Since I was in KC for an entire week and wanted to do some laundry, the front desk directed me to a place a half block away where I dropped off a 10-pound load for wash and fold. Picked up the next day. Only $10! Would stay again. Read moreGenuine Hotels.com guest review
Our brief stay at this hotel was wonderful. It was within walking distance to shopping and restaurants. The rooms were clean and comfortable. Wish there was a hand held shower hose but there was only a rain shower head that could not be adjusted which made it difficult to keep your hair dry. The bed and pillows were very comfy. Service was wonderful […] from valet to front desk. We would stay here again. Read moreGenuine Hotels.com guest review
"Great place to stay in KC"
Clean hotel, professional staff, and near Westport and the plaza.Genuine Hotels.com guest review
Everything was really nice and clean. All the front desk staff we interacted with where very helpful and welcoming.Genuine Hotels.com guest review
"Great value for your dollar"
The hotel is going under some renovations, but, I was dismayed that there was big plaster patches on the wall as soon as we stepped out on the 3rd floor from the elevator. The hallway carpet had large stains. When we settled into the room, we discovered there was not a tissue box in the bathroom holder, nor a bath mat in the bathroom. This room evidently […] had not been used for awhile, as the lamps and the coffee pot were not plugged in. We ended up taking the coffee pot out and plugging it in on the desk as we could not reach the outlet it was suppose to have been plugged into. We did have towels, so we decided not to complain. The next morning we left to go to our family function, and, upon our return, we had a bath mat, and an extra bar of soap to use if so needed, BUT, still no kleenex in the holder. I was disappointed, but all in all we like the beds at this hotel. The staff has always been excellent in attitude and service. Read moreGenuine Hotels.com guest review
Excellent in all respectsGenuine Hotels.com guest review
"Close to many things"
Staff was friendly especially Raman at the front desk. Breakfast was good. Hotel is within walking distance of Country Club Plaza if you don't mind the hill. Also a short drive to many of the must-see sights. Only complaint is we ran out of toilet tissue (all is well we had Kleenex) and we drank our coffee the first day and they didn't give us any the […] second day. I'm sure if we asked we would have been accommodated. Would stay again. Read moreGenuine Hotels.com guest review
Excellent service- friendly and helpful above and beyond. Older facility but updated and exceptionally clean. Convenient, free parking. Nice breakfast buffet with a variety of selections. Conveniently located to plaza area Great value !Genuine Hotels.com guest review
Nice hotel close to plaza and Art institute, not as expensive as most.Genuine Expedia guest review
"Comfortable, clean, convenient to Plaza"
We have stayed here before and find the room clean and staff very friendly . Location is great. One negative--very slow elevatorGenuine Expedia guest review
"Friendly Staff and Great Location Make for a Win!"
I have stayed at this hotel on several trips to Kansas City and continue to return. Why do I return? The close proximity to Country Club Plaza, Union Station and the Nelson Atkins Museum; the friendliness of the staff; the delicious complementary breakfast; the comfortable bed and clean linens are some of the reasons. I also believe that the room rates […] are competitive and reasonable. Read moreGenuine Expedia guest review
Beds were very comfortable. Clean and quiet rooms. Only thing I have a negative attitude is that the man behind the counter acted as though we were a bother when we needed a cab called. Other than that it was in a great location.Genuine Hotels.com guest review
This will be our first call when we come back to Kansas CityGenuine Hotels.com guest review
Great location to shopping, west port bars, and gay bars. Gay friendly hotel. Neighborhood is average, yet fairly safe. Qtrip store is next door. Functional room, but needs a makeover with newer carpet and furnishings. My room was quiet, no neighbor noise. Bed is comfy. Breakfast is good. True brand exercise equipment, 2 treadmills, 1 bike, 1 elliptical, […] and all are new and good quality. Limited parking in front, more parking in back, but must use a few stairs to the back lot. Staff is super. There is some quality here, just not the Taj Mahal. I would stay again. Read moreGenuine Hotels.com guest review
"Excellent hotel near Shopping and Restaurants"
Reasonable price and great location. The staff was very helpful and friendly and the breakfast was great. Perfect hotel for families or couples.Genuine Expedia guest review
"No laundry machines"
Do not expect to be able to do laundry. Breakfast lovely, plenty of parking behind the building, beds comfortable. But no laundry facilities. I'm often away for long stretches, so this is a non-starter for me, and a pretty silly thing for a hotel to lack.Genuine Hotels.com guest review
Response by Best Western Plus Seville Plaza Hotel We are so sorry you were not able to do your laundry on site. However we do have a same day service. If you drop your laundry with us in the morning it will be ready for you in the afternoon.
"Close to all the attractions"
Very nice.Genuine Hotels.com guest review
I had a friend coming in from out of state who had never been here. I wanted to make sure he saw the city. Staying here was the first step as we were located right in the heart and so close to everything. Service was great too, I would definitely stay again.Genuine Hotels.com guest review
Hotel was within convenient walking distance of the Plaza, person at the check-in counter was friendly, room was nice, clean, and quiet, breakfast was good, no complaints!Genuine Expedia guest review
Staff was wonderful, made our stay very enjoyableGenuine Hotels.com guest review
only had 1 person check in bus trip came in took 1 hr to check in. tookfrre shuttle to westport called 3 times to get picked up driver never showed took taxi back, breakfast was best of any I have had,Genuine Hotels.com guest review
"Great Comfort for a great price"
The staff was super nice, its great that they have a shuttle to take you anywhere in a 5 mile radius for free!! The beds were super comfortable, the 3rd floor was being re-painted - but they kept it nice and clean and it didn't hinder my stay at all! Breakfast was delicious too!!Genuine Hotels.com guest review
"Everyone was very nice!"
We enjoyed our stay so much we've already made another reservation for the Christmas holiday.Genuine Expedia guest review
Response by Best Western Plus Seville Plaza Hotel Thank you so much! You will love it at the holidays! Very festive and close to the Plaza lights!
"Definitely a great stay"
The staff was welcoming and friendly. Thanks Ramon and Stephen, you are the best! Room was clean and bed was very comfortable. I will definitely stay here again on my next jaunt to KC.Genuine Hotels.com guest review
We were there for just 1 night. Bed was pretty comfortable. Pillows could have been better. Breakfast was good. Close to the Country Club Plaza. Would stay here again for a short period. Overall better than I anticipated.Genuine Hotels.com guest review
Hotel wa not as described. Room was dirty and was in process of being redone I guess. There was unpainted plaster on the walls, toilet wouldn't flush, bedding was dirty and carpet was dirty. Parking was very limited and there is no place in the surrounding neighborhood to park. We would not stay there again.Genuine Hotels.com guest review
"Hotel Stay for Rolyals game"
Close to Country Club Plaza, ok hotel not exceptional but not bad.Genuine Expedia guest review
"Great Staff! Close to Plaza shopping & dining"
The hotel staff was amazing, the front desk manager went out of his way to ensure we had a great stay and even shuttled us to our concert which we never expected. The common areas were a little worn/dated but the service more than made up for it. We will be back next time in KC.Genuine Expedia guest review
"Older building with updated everything"
The building is definitely showing its age, but the service was excellent. The TV and rooms were updated nicely, and the breakfast was very good. The patio out back is also a nice addition to this hotel in a somewhat busy area. It is just a short walk to the Plaza, Art Institute, and Museum of Art.Genuine Expedia guest review
"close to plaza"
Recently remodeled, but not completely. shower/tub/toilet not updated. bed is comfortable, plenty of pillows, ac works well. fridge in room, no microwave. small parking lot. close to all the plaza sights.Genuine Hotels.com guest review
"Hidden jewel near Westport and Country Club Plaza"
Beds were extremely comfortable, the back garden was an amazing place to hang out, have impromptu picnics, etc. Jeremiah at the front desk was helpful, personable, and handled our check-in process quickly and with aplomb in spite of the rapidly increasing line of waiting visitors. Easy walking distance to great shops, restaurants, and the quirky but […] incredibly enjoyable Westport area. Read moreGenuine Hotels.com guest review
I think in the description it should say they do not have a pool. I booked this "family friendly" hotel just to find out they didn't have a pool and my daughter was heartbroken!Genuine Hotels.com guest review
The hotel was great however the staff was rude and un accommodating.Genuine Expedia guest review
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