"Atlanta Airport trip"
It was ok! Building is old but everything was pretty good.Genuine Hotels.com guest review
The hotel was very nice and the staff was courteous.Genuine Hotels.com guest review
"Just outside downtown Atlanta"
The location isn't that bad. It is very close to the airport and there is a train that goes by but that didn't bother us. It was smelly, the room was not clean (chairs dirty and stains on the walls) and the service was awful. The staff did not care about the guests and their comfort or happiness.Genuine Hotels.com guest review
The hotel was great. When i wanted to work out in the gym area i couldnt because they were remodeling..Genuine Hotels.com guest review
"Nicer than expected"
The entry is very nice. Pool mediocre. Staff were very friendly and helpful. Amphitheater was a bit confusing to find; though that is due to the roads, not the hotel. Room was pretty nice. Bed and pillows were quite comfy, as well as modern. Water pressure was terrible! Breakfast was ok: (powdered) scrambled eggs, sausage patties, biscuits and gravy, […] waffles, mini muffins, bagels, yogurt, and cereal. No fruit, which is what I eat for breakfast, so I was disappointed. Check out was hassle free and a breeze. Parking is free, though be prepared to walk up hill to get to the hotel entrance. Other reviews had complaints of noise; I did not experience this what so ever. Over all a pleasant enough stay that I'd stay again. Read moreGenuine Hotels.com guest review
We called several days ahead to ensure that we could get an early check in. I was told no problem. When we arrived to check in, we were told to wait for the room to be cleaned it wouldn't be long. I made it clear we needed to be checked in and gone by 12:45 so we could make it to our event on time. It was almost 2 before we were able to get in the room. […] And I was still charged a $30 early check in fee. Other than that, everything was fine. Very clean rooms and nice breakfast the next morning. Read moreGenuine Hotels.com guest review
In spite of being right by the airport, the noise wasn't bad at all. Room was clean, breakfast was hot and fresh, and it was easy to get into and out of the hotel from the highway.Genuine Hotels.com guest review
Clean, excellent for the price. Staff was great! Breakfast was excellent! Went in kitchen area and it was really clean. Only complaint, still haven't received my deposit back yet.Genuine Hotels.com guest review
Very comfortable beds, and pretty close to ampitheater.Genuine Hotels.com guest review
"Better than expected"
My stay at this was actually quite better than expected. The room was very clean and set up was nice. I enjoyed the view of the airport.Genuine Hotels.com guest review
I loved it there... when i got there it was after 1 in the morning and i was tired and frustrated but from i arrived i was greeted with a warm welcoming smile that changed my mood.. Check in was quick and fast, the house keeping lady was so nice the room was nice clean and smell good.. I Would recomend anyone to stay there!!! See you guys again in […] November... Read moreGenuine Hotels.com guest review
Internet was painfully slow.... Did not really have any remarkable experience…Genuine Hotels.com guest review
"Good price but loud"
The hotel itself was nice and clean, but it was very loud. The walls are thin so you can hear everything, and surrounding noise is also loud. The staff was nice and friendly. The hotel was busy so there were not enough parking spaces, and the ones in the very back of the building were not well lit.Genuine Hotels.com guest review
Me and my family stay for three night. the first night we good. But next night was not so good the lady didn't get to the room until late we come back and the room was not clean.so we said ok come back to tomorrow and clean the room but the was not clean and the bed was half maid. and we call for more pillow case down stair but know one can and bring […] them .And in my room the towel not got off the floor the hole time we where there. So me and my family was not happy with service at all. I will not stay here the next time I'm in Georgia . Read moreGenuine Hotels.com guest review
Response by Best Western Plus Atlanta Airport East Thank you for taking the time to review our hotel and let us know about your experience with us.I want to personally apologize for the inconvenience you experience with our housekeeping service. By letting us know what you liked and didn't like about our hotel, gives us the opportunity to correct our mistakes for you and the next guests. Thank you again for letting us know about your stay and I hope we get the opportunity to make it up to you on your next trip to Georgia.
"The hotel shuttle is "first come first serve""
A key word of warning about this hotel is that the shuttle is first-come first-serve, and only holds 15 total. It comes every 30 minutes. At the airport we just happened to have come out of the baggage claim, and also happened to be walking by the seemingly random airport shuttle slots when the shuttle arrived and parked right by us. As a result we […] were first on, but others who had been waiting had to scramble for the shuttle, and some did not make it, meaning a further 30 minute wait. The shuttle and front desk folks told us to try and catch the shuttle one-before the one you actually wanted, in case the actual one was full. I would not stay here again. Read moreGenuine Hotels.com guest review
Response by Best Western Plus Atlanta Airport East Thank you for taking the time to review our hotel. I would like to explain our shuttle service to you Our shuttle service does run on a schedule of every 30 minutes, leaving the hotel at the top of the hour and the bottom. In situations like the one you experienced, with it being late at night and we know we have guests waiting, the shuttle drivers would not wait the full 30 minutes to make their way back around the the pick up area, instead they would drop off the guests that could fit on the shuttle and immediately go back to get the guests that they know are waiting. We understand these types of situations and would not want anyone of our guests to be waiting around if we can prevent it. We always inform all of our guests that it is best to be downstairs a few minutes before the scheduled leave time of the shuttle they want to take because the shuttles do leave promptly and also to make sure that you are able to get on the shuttle.Our shuttle size and operations are standard to just about anyone else in the area. Thank you again for letting us know about your experience. We are open to all guest suggestions as we always want to aim to please our guests and make every experience pleasurable. We hope we get the opportunity to serve you again in the future.
GOODGenuine Hotels.com guest review
Response by Best Western Plus Atlanta Airport East Thank you for your review.
In general is convenient. Hotel Service is extremely poor. I did my check in at midnight and waited around 30 minutes...long line only one person attending in front deskGenuine Hotels.com guest review
"Not up to standard"
Good service at front desk and room was quiet. The overall cleanliness not very good. Most notable was the dirty carpet, which makes this place not worth the cost. We will not stay at this location again.Genuine Hotels.com guest review
Very convenient, right off interstate. Under renovation and will be very nice once completed.Genuine Hotels.com guest review
It was alright hotelGenuine Hotels.com guest review
Response by Best Western Plus Atlanta Airport East Thank you for taking the time to review and rate our hotel.
"Great service, Bad breakfast"
Clean rooms, Great service, Low quality breakfast, Inconvenient location for visiting Atlanta, Finding your way into the airport is confusing even though the location is closeGenuine Hotels.com guest review
Response by Best Western Plus Atlanta Airport East Thank you for the great rating and review. I am glad to see that our staff was able to provide an enjoyable experience for you by providing great service. Getting to the airport can be a little confusing even for us who live in the area but I am glad that you were able to make it there. We hope that we get to see you back again in the future.
"visit to Atlanta, GA"
Even though it was close to airport and freeway, the noise was hardly noticeable. We stayed on 6th floor. The railing on the short balcony was majorly damaged. Good thing the sliding door was locked.Genuine Hotels.com guest review
Response by Best Western Plus Atlanta Airport East Thank you for your review of our hotel. I am glad to see that you were able to enjoy your stay with us. Also, thank you for letting us know about the railing on the balcony in your room. Our maintenance department has looked into the issue and fixed it. We hope that we get the chance to service you again in the future. Thank you.
There was some construction and renovation going on during our stay but overall a great stay.Genuine Expedia guest review
I was in town for a Braves game. The room was not ready at check in time, but the desk clerk assured us that it would be ready after the game. When we returned, the new clerk had a little trouble finding my reservation. After some clarification, we got to the room. It was large and clean. The ac could have been cooler, but overall a nice clean room. […] The free breakfast was decent, but the grits were instant. And no true southerner will eat instant grits. All in all a good friendly hotel. Worth the price paid. Read moreGenuine Expedia guest review
This was our second time staying here and it has improved a lot (last time, we found a crack pipe in the cushion of a chair and presented it to a staff who could care less). We got to the hotel around 2:45 (check-in is at 3:00) and had to wait until right at 4:00 to check in. There was a lot of construction which was not really a hassle at all. The […] hotel has had a makeover and was comfortable for the most part. Breakfast was good, elevators were slow. Overall, we would stay again if for no other reason than location. Read moreGenuine Hotels.com guest review
"Found a bed bug"
The hotel is very near the airport, so it is not the nicest neighborhood. However, my main complaint is that there was a live, adult bedbug on my pillow in the middle of the night. Now we are washing everything we had in that room as a precaution. The front desk was apologetic but did not offer us anything. Pay a little more and stay somewhere else […] . Read moreGenuine Expedia guest review
"Close to both to airport and local work sites"
Shuttle ran to airport in minimal time. Helpful staff for finding locations for local food and tasks.Genuine Expedia guest review
"Great airport location"
This was a perfect stay if you need to be close to the airport. It took us 8 minutes to get into the international terminal! The only negative was the noise from construction across the street, trains and planes. We expected the plane and train noise but at 4:30am - not the construction vehicles making all kind of noise.Genuine Hotels.com guest review
"Great hotel at great price."
Very pleasant. Enjoyed all aspects of my stay. Staff was very friendly and helpful. Late checkin was allowed.Genuine Expedia guest review
"Nice place, a little loud"
I liked how the room was set up, the bed was extremely comfortable. It was loud, I could hear everyone in the hallway. We didn't have a room poolside so we got a view of the IHOP roof. It has potential but not worth the money. I'll save money and stay at microtel next time.Genuine Hotels.com guest review
"Short and sweet"
hotel is coveniently located next to restaurants however tends to be alot of riff raff in that area otherwise a nice hotel in a very questionable area.Genuine Expedia guest review
"Fair to expected more smelled and looked aged"
Will not returnGenuine Hotels.com guest review
Only spent 1 night but everything was just fine. Check-in experience was perfect, airport shuttle the next morning was prompt and the driver was friendly and nice. Breakfast was good - the little cheese omelets and the sausage patties were tasty. The room was clean and very roomy and comfortable. The sliding door to the balcony was a bit hard to slide, […] but that was the only less than perfect thing. Read moreGenuine Expedia guest review
Very nice place to stay when in the Atlanta area. Very nice facility for a reasonable price. Staff is always friendly and courteous.Genuine Expedia guest review
"Very close to the International Terminal"
This is a comfortable and clean hotel just minutes from the new International Terminal. It is updated in a very 1970's vibe.Genuine Expedia guest review
Hotel was right across from ATLANTA-HARTSFIELD airport.My wife and I are avid airplane lovers so we were in heaven. Front Desk associate Earl went out of his way to fill our request. Got a room high up in HOTEL so we were able to sit in room and view all the airport had to offer. Would stay here again in a heartbeat!Genuine Expedia guest review
Response by Best Western Plus Atlanta Airport East Thank you so much for your great review. I am glad that you were able to enjoy your stay with us and that Earl was able to go above and beyond to accommodate you and your wife. I hope that you would return to visit our property again soon.
"Poor rehab job"
The owners put little effort into the details of rehabbing the property. "Sanitized tap" on the toilet is just tacky and cheap!!!Genuine Expedia guest review
"Clean and comfortable rooms"
Neighborhood was not the greatest. Lobby was under construction and was not very pleasing. Room was very clean and comfortable though. No bed bugs. 24 hour IHOP next door was convenient.Genuine Expedia guest review
Gal at front desk could not find my reservation. Could not find it in their system. Asked if I was sure this was the correct hotel. Turns out - the reservation was on the desk - she just did not know anything about it.Genuine Hotels.com guest review
Stayed here Sevaral times always goodGenuine Hotels.com guest review
"Stay away if u are a light sleeper"
Checked in early after a red eye. Was told rather curtly that there would be a $50.00 hold on my credit card in case there is any damage. Very noisy at night. Was given a room right next to the stairs. People running up and down the stairs at 1:00am both nights. When I checked out notified the front desk about this. Was told I should have reported […] it at night. No apology nothing. Was there for 2 nights. Terrible train sounds from nearby rail road early morning. Stay away especially if you are a light sleeper. Read moreGenuine Expedia guest review
"Nice clean convenient to airport"
Bed was too firm. Pillows were too small and uncomfortableGenuine Expedia guest review
"Location worked out for our travel destinations"
Pretty good!Genuine Hotels.com guest review
The hotel is great - the planes are loud at night as is the plumbing!Genuine Hotels.com guest review
Wonderful facility - definitely staying anytime I am in the Atlanta area!Genuine Expedia guest review
Outside of the hotel and location does not look appealing but the inside is nice and clean.Genuine Expedia guest review
This hotel was clean and provided us with enough room to move. The only downside to our stay was the breakfast, fortunately there was an IHOP, which was in walking (from the front door) distance. Oh and that our room was on the 2nd floor and our view was the IHop. So much for opening the curtains or the window for that matter.Genuine Hotels.com guest review
.......................................................................Genuine Expedia guest review
"on top of the world"
10 floor was everything was fineGenuine Hotels.com guest review
"Good for short stay"
We justed needed something for 8 hrs because we missed out flt. It was perfect for what we needed. No complaints. Van driver was soooo nice!!!Genuine Hotels.com guest review
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