"If you need a room, it's a place to sleep."
The door to the balcony (which was permanantly altered to not open) leaked water into the room. Not a little water...the floor was soaked in all directions within 8 feet of the door. The hotels solution was to have maintenence bring a shop vac and vacuum up the water out of the carpet and padding. I asked for another room and they found one for me. […] The sealed door to the balcony leaked in that room as well...but we had to have a place to stay and did not have time to find another hotel. With both of the rooms that I seen having water issues, I have no doubt that there is a mold issue at this location as well. Both rooms also had issues with lighting. It might have just been blown bulbs in the first room, but the second one had a switch in the bathroom that had to be partially thrown in order for the light to work. Read moreGenuine Expedia guest review
Close by to the airport. Rooms were clean and staff was friendly. Nice if you just need to be close to the airport as there isn't much close by to do or restaurants to eat at.Genuine Expedia guest review
The hotel was very nice and the staff was courteous.Genuine Hotels.com guest review
"Just outside downtown Atlanta"
The location isn't that bad. It is very close to the airport and there is a train that goes by but that didn't bother us. It was smelly, the room was not clean (chairs dirty and stains on the walls) and the service was awful. The staff did not care about the guests and their comfort or happiness.Genuine Hotels.com guest review
"Do not dismiss this hotel based on the brand."
We were going to Atlanta for a concert and looking at hotels, we decided we would stay further from the amphitheater and save quite a bit of money on the room. This Best Western had great reviews here, so we gave it a shot. When we walked in, we were pleasantly surprised by the decor and condition. Expecting a "cheaper" experience given the budget brand. […] Staff was polite and helpful. Getting off the elevator, we were presented with a fresh appearance. Again, nice decor and very clean. Well lit and good instructions placards. Room was spacious and clean. By all means, don't pass up this hotel just based on its brand. It is near the airport, but we didn't hear any sounds from traffic on the 3rd flood. Wouldn't have guessed we were just across the way from the runway if we hadn't known beforehand. Read moreGenuine Expedia guest review
The hotel was great. When i wanted to work out in the gym area i couldnt because they were remodeling..Genuine Hotels.com guest review
"Nicer than expected"
The entry is very nice. Pool mediocre. Staff were very friendly and helpful. Amphitheater was a bit confusing to find; though that is due to the roads, not the hotel. Room was pretty nice. Bed and pillows were quite comfy, as well as modern. Water pressure was terrible! Breakfast was ok: (powdered) scrambled eggs, sausage patties, biscuits and gravy, […] waffles, mini muffins, bagels, yogurt, and cereal. No fruit, which is what I eat for breakfast, so I was disappointed. Check out was hassle free and a breeze. Parking is free, though be prepared to walk up hill to get to the hotel entrance. Other reviews had complaints of noise; I did not experience this what so ever. Over all a pleasant enough stay that I'd stay again. Read moreGenuine Hotels.com guest review
We called several days ahead to ensure that we could get an early check in. I was told no problem. When we arrived to check in, we were told to wait for the room to be cleaned it wouldn't be long. I made it clear we needed to be checked in and gone by 12:45 so we could make it to our event on time. It was almost 2 before we were able to get in the room. […] And I was still charged a $30 early check in fee. Other than that, everything was fine. Very clean rooms and nice breakfast the next morning. Read moreGenuine Hotels.com guest review
In spite of being right by the airport, the noise wasn't bad at all. Room was clean, breakfast was hot and fresh, and it was easy to get into and out of the hotel from the highway.Genuine Hotels.com guest review
Clean, excellent for the price. Staff was great! Breakfast was excellent! Went in kitchen area and it was really clean. Only complaint, still haven't received my deposit back yet.Genuine Hotels.com guest review
"A great location for airport convenience."
The hotel was convenient to rental car turn in to the Atlanta Airport. It also provides shuttle service on the half hour to the airport. The rooms are clean and comfortable. Food service and gas stations are nearby. A good value.Genuine Expedia guest review
Nice place on the inside. The outside looked a little rundown. Rooms were nice and clean. Staff was pleasant. Breakfast was surprisingly good.Genuine Expedia guest review
Very comfortable beds, and pretty close to ampitheater.Genuine Hotels.com guest review
Small hidden hotel, quite difficult to see from road. Very friendly staff. Hallways not very clean, bur room was much cleaner. It was ok.Genuine Expedia guest review
"If You Love Noise...You will Love this Place"
I-75 on one side, train tracks across the street and next to an main runway for Atlanta hartsfield. It was hard to hear yourself think with the racket. Not for those looking for a quiet night's stay. Oh and very few decent restaurants near by unless you like IHOP.Genuine Expedia guest review
"Better than expected"
My stay at this was actually quite better than expected. The room was very clean and set up was nice. I enjoyed the view of the airport.Genuine Hotels.com guest review
I loved it there... when i got there it was after 1 in the morning and i was tired and frustrated but from i arrived i was greeted with a warm welcoming smile that changed my mood.. Check in was quick and fast, the house keeping lady was so nice the room was nice clean and smell good.. I Would recomend anyone to stay there!!! See you guys again in […] November... Read moreGenuine Hotels.com guest review
Internet was painfully slow.... Did not really have any remarkable experience…Genuine Hotels.com guest review
We stayed for an overnight due to airline cancellation; the room was clean and the beds were very comfortable. Shuttle service to the airport is very efficient and the driver was very helpful. Only complain about this hotel is the breakfast could be improved; bagels were dried, sausage flavorless, and eggs processed from a package. Overall the overnight […] stay was very convenient to the airport and best, the beds were very comfortable for a tired family! Read moreGenuine Expedia guest review
"Good price but loud"
The hotel itself was nice and clean, but it was very loud. The walls are thin so you can hear everything, and surrounding noise is also loud. The staff was nice and friendly. The hotel was busy so there were not enough parking spaces, and the ones in the very back of the building were not well lit.Genuine Hotels.com guest review
"Over night stay for an early morning flight."
Nice rooms, veey clean, bed was very comfortable. Even though we were next to the airport the noise was not bad.Genuine Expedia guest review
Response by Best Western Plus Atlanta Airport-east Thank you so much for your review. We appreciate you taking the time to tell us about your experience. We hope we get the chance to serve you again soon.
in a neighbourhood that's too boring for words, but a good hotel for night's sleep between flights or travelGenuine Expedia guest review
Response by Best Western Plus Atlanta Airport-east Thank you for letting us know about your stay with us. I am glad that we were able to accommodate your traveling needs. I apologize for the immediate area not having much to offer as an attraction but we are minutes away from the downtown Atlanta area which has a lot to offer. We hope that we have the opportunity to serve you again soon so that you get the opportunity to visit them.
Me and my family stay for three night. the first night we good. But next night was not so good the lady didn't get to the room until late we come back and the room was not clean.so we said ok come back to tomorrow and clean the room but the was not clean and the bed was half maid. and we call for more pillow case down stair but know one can and bring […] them .And in my room the towel not got off the floor the hole time we where there. So me and my family was not happy with service at all. I will not stay here the next time I'm in Georgia . Read moreGenuine Hotels.com guest review
Response by Best Western Plus Atlanta Airport-east Thank you for taking the time to review our hotel and let us know about your experience with us.I want to personally apologize for the inconvenience you experience with our housekeeping service. By letting us know what you liked and didn't like about our hotel, gives us the opportunity to correct our mistakes for you and the next guests. Thank you again for letting us know about your stay and I hope we get the opportunity to make it up to you on your next trip to Georgia.
"The hotel shuttle is "first come first serve""
A key word of warning about this hotel is that the shuttle is first-come first-serve, and only holds 15 total. It comes every 30 minutes. At the airport we just happened to have come out of the baggage claim, and also happened to be walking by the seemingly random airport shuttle slots when the shuttle arrived and parked right by us. As a result we […] were first on, but others who had been waiting had to scramble for the shuttle, and some did not make it, meaning a further 30 minute wait. The shuttle and front desk folks told us to try and catch the shuttle one-before the one you actually wanted, in case the actual one was full. I would not stay here again. Read moreGenuine Hotels.com guest review
Response by Best Western Plus Atlanta Airport-east Thank you for taking the time to review our hotel. I would like to explain our shuttle service to you Our shuttle service does run on a schedule of every 30 minutes, leaving the hotel at the top of the hour and the bottom. In situations like the one you experienced, with it being late at night and we know we have guests waiting, the shuttle drivers would not wait the full 30 minutes to make their way back around the the pick up area, instead they would drop off the guests that could fit on the shuttle and immediately go back to get the guests that they know are waiting. We understand these types of situations and would not want anyone of our guests to be waiting around if we can prevent it. We always inform all of our guests that it is best to be downstairs a few minutes before the scheduled leave time of the shuttle they want to take because the shuttles do leave promptly and also to make sure that you are able to get on the shuttle.Our shuttle size and operations are standard to just about anyone else in the area. Thank you again for letting us know about your experience. We are open to all guest suggestions as we always want to aim to please our guests and make every experience pleasurable. We hope we get the opportunity to serve you again in the future.
GOODGenuine Hotels.com guest review
Response by Best Western Plus Atlanta Airport-east Thank you for your review.
In general is convenient. Hotel Service is extremely poor. I did my check in at midnight and waited around 30 minutes...long line only one person attending in front deskGenuine Hotels.com guest review
"Not up to standard"
Good service at front desk and room was quiet. The overall cleanliness not very good. Most notable was the dirty carpet, which makes this place not worth the cost. We will not stay at this location again.Genuine Hotels.com guest review
Very convenient, right off interstate. Under renovation and will be very nice once completed.Genuine Hotels.com guest review
IT WAS LOCATED IN AN UNSAFE AREA, BE SURE NOT TO GO OUT AT NIGHT. The pillow in the room smelled like sweat. Shuttle schedule leaves every 30 minutes. Looks like the hotel didn't spend enough money on the renovation because it looks cheap.Genuine Expedia guest review
Response by Best Western Plus Atlanta Airport-east Thank you for taking the time to review our hotel. We really appreciate your feedback on what you liked and did not like about our location. I am sorry that you did not enjoy your stay with us but I am happy to say that we are currently undergoing renovations which just recently started. I do hope that we get the chance to service you again in the future to show off our finished product. Thank you again for your review.
It was alright hotelGenuine Hotels.com guest review
Response by Best Western Plus Atlanta Airport-east Thank you for taking the time to review and rate our hotel.
"Great service, Bad breakfast"
Clean rooms, Great service, Low quality breakfast, Inconvenient location for visiting Atlanta, Finding your way into the airport is confusing even though the location is closeGenuine Hotels.com guest review
Response by Best Western Plus Atlanta Airport-east Thank you for the great rating and review. I am glad to see that our staff was able to provide an enjoyable experience for you by providing great service. Getting to the airport can be a little confusing even for us who live in the area but I am glad that you were able to make it there. We hope that we get to see you back again in the future.
"visit to Atlanta, GA"
Even though it was close to airport and freeway, the noise was hardly noticeable. We stayed on 6th floor. The railing on the short balcony was majorly damaged. Good thing the sliding door was locked.Genuine Hotels.com guest review
Response by Best Western Plus Atlanta Airport-east Thank you for your review of our hotel. I am glad to see that you were able to enjoy your stay with us. Also, thank you for letting us know about the railing on the balcony in your room. Our maintenance department has looked into the issue and fixed it. We hope that we get the chance to service you again in the future. Thank you.
Loved the stay. Would stay again if I'm in Atlanta again.Genuine Expedia guest review
Response by Best Western Plus Atlanta Airport-east We appreciate you taking the time to review our hotel. I am glad to see that you enjoyed your stay with us and we look forward to your next visit. Thank you.
There was some construction and renovation going on during our stay but overall a great stay.Genuine Expedia guest review
I was in town for a Braves game. The room was not ready at check in time, but the desk clerk assured us that it would be ready after the game. When we returned, the new clerk had a little trouble finding my reservation. After some clarification, we got to the room. It was large and clean. The ac could have been cooler, but overall a nice clean room. […] The free breakfast was decent, but the grits were instant. And no true southerner will eat instant grits. All in all a good friendly hotel. Worth the price paid. Read moreGenuine Expedia guest review
This was our second time staying here and it has improved a lot (last time, we found a crack pipe in the cushion of a chair and presented it to a staff who could care less). We got to the hotel around 2:45 (check-in is at 3:00) and had to wait until right at 4:00 to check in. There was a lot of construction which was not really a hassle at all. The […] hotel has had a makeover and was comfortable for the most part. Breakfast was good, elevators were slow. Overall, we would stay again if for no other reason than location. Read moreGenuine Hotels.com guest review
"Found a bed bug"
The hotel is very near the airport, so it is not the nicest neighborhood. However, my main complaint is that there was a live, adult bedbug on my pillow in the middle of the night. Now we are washing everything we had in that room as a precaution. The front desk was apologetic but did not offer us anything. Pay a little more and stay somewhere else […] . Read moreGenuine Expedia guest review
"Close to both to airport and local work sites"
Shuttle ran to airport in minimal time. Helpful staff for finding locations for local food and tasks.Genuine Expedia guest review
"Great airport location"
This was a perfect stay if you need to be close to the airport. It took us 8 minutes to get into the international terminal! The only negative was the noise from construction across the street, trains and planes. We expected the plane and train noise but at 4:30am - not the construction vehicles making all kind of noise.Genuine Hotels.com guest review
"Great hotel at great price."
Very pleasant. Enjoyed all aspects of my stay. Staff was very friendly and helpful. Late checkin was allowed.Genuine Expedia guest review
"Nice place, a little loud"
I liked how the room was set up, the bed was extremely comfortable. It was loud, I could hear everyone in the hallway. We didn't have a room poolside so we got a view of the IHOP roof. It has potential but not worth the money. I'll save money and stay at microtel next time.Genuine Hotels.com guest review
"Short and sweet"
hotel is coveniently located next to restaurants however tends to be alot of riff raff in that area otherwise a nice hotel in a very questionable area.Genuine Expedia guest review
"Fair to expected more smelled and looked aged"
Will not returnGenuine Hotels.com guest review
Only spent 1 night but everything was just fine. Check-in experience was perfect, airport shuttle the next morning was prompt and the driver was friendly and nice. Breakfast was good - the little cheese omelets and the sausage patties were tasty. The room was clean and very roomy and comfortable. The sliding door to the balcony was a bit hard to slide, […] but that was the only less than perfect thing. Read moreGenuine Expedia guest review
Very nice place to stay when in the Atlanta area. Very nice facility for a reasonable price. Staff is always friendly and courteous.Genuine Expedia guest review
"Very close to the International Terminal"
This is a comfortable and clean hotel just minutes from the new International Terminal. It is updated in a very 1970's vibe.Genuine Expedia guest review
Hotel was right across from ATLANTA-HARTSFIELD airport.My wife and I are avid airplane lovers so we were in heaven. Front Desk associate Earl went out of his way to fill our request. Got a room high up in HOTEL so we were able to sit in room and view all the airport had to offer. Would stay here again in a heartbeat!Genuine Expedia guest review
Response by Best Western Plus Atlanta Airport-east Thank you so much for your great review. I am glad that you were able to enjoy your stay with us and that Earl was able to go above and beyond to accommodate you and your wife. I hope that you would return to visit our property again soon.
"Poor rehab job"
The owners put little effort into the details of rehabbing the property. "Sanitized tap" on the toilet is just tacky and cheap!!!Genuine Expedia guest review
"Clean and comfortable rooms"
Neighborhood was not the greatest. Lobby was under construction and was not very pleasing. Room was very clean and comfortable though. No bed bugs. 24 hour IHOP next door was convenient.Genuine Expedia guest review
Gal at front desk could not find my reservation. Could not find it in their system. Asked if I was sure this was the correct hotel. Turns out - the reservation was on the desk - she just did not know anything about it.Genuine Hotels.com guest review
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