"Everything exceptional except the rooms"
The lobby, bar and parking were nice. The parking was gated, so you didn't have to worry about your vehicle. The lobby was very clean and the employees at check-in were very friendly and helpful. The rooms were very outdated and shabby compared to the rest of the hotel. Talking to other guests, I wasn't the only one that thought so. Several had damp […] carpet (along with us). Read moreGenuine Expedia guest review
There were lot of bugs in the room, hotel staff was terrible. Noone really cares about their guests.Genuine Expedia guest review
I came to Atlanta for the ballgames; Braves and Falcons. This hotel is very convenient for both and the staff were all helpful and courteous. The walk to Turner field is close and easy, even if you are not in shape. Beware of shuttle service used by hotel. For games at the Georgia Dome, he'll drop you off at the CNN center and you walk the rest of the […] way. No service back after a night game. Be prepared to get a taxi. The restaurant is ok; don't order the catfish. They don't know what "Cajun" flavor is. There are plenty of better places to enjoy your meals. Read moreGenuine Expedia guest review
"Nice hotel; close to many tourist attractions."
My experience was excellent. The hotel was kept clean and offered a dependable shuttle bus service.Genuine Expedia guest review
We stayed on a Wednesday night and Thursday night in September and paid $380.48. When we tried to shower, it seemed like there was no hot water. We were told we had to let it run for a long time before it got hot. It did get hot after several minutes of running it. There was no complimentary breakfast so I paid $7.75 for a small fruit plate. The room […] was fine, but certainly not worth almost $200 a night! Read moreGenuine Hotels.com guest review
Everything overall was nice and comfortable. Convenient location for walking where we needed to go.Genuine Expedia guest review
We booked for DragonCon Weekend. Hotel was nice. Staff was pleasant. Provided a shuttle to and from the Sheraton during prime hours about once an hour. One driver in particular "Mr. D" was very personable and energetic. Over priced for location unless you are staying specifically to go to the baseball field as it is across the street. More than half […] mile walk to closest MARTA Train Stop. MARTA Bus Stop directly across the street but, I would not recommend the bus (we rode it once, it was not pleasant). You have to pay extra for parking in addition to the room fees. You have to let them place a $100 hold on your card for incidentals. Room service and hotel restaurant is not worth getting. Read moreGenuine Hotels.com guest review
Rooms need some modernization, although they were clean. Parking was overpriced at $18 a day to park yourself seeing as how the Westin downtown is $20 a day with Valet parking. Continental breakfast would help justify the total cost of the hotel which I believe is a tad bit too high. We took advantage of the hotel shuttle and saved on parking and cab […] fees because walking to downtown is a tad bit too far. Read moreGenuine Hotels.com guest review
"Have to experience for yourself!"
I say this because I was a lol worried after reading reviews about the rooms and the conditions of them and not receiving room service or towels. Everything was in working conditions, clean. The only not so great was the $18 parking few per night. Other then that great stay. Will stay again rm 218Genuine Expedia guest review
"Hotel Staff was AWESOME! 8-20 and 8-21-2014"
Starting with the guy at the reception desk. Awesome! Actually so was the young lady. The young lady at the lounge was one of the most attentive and customer service oriented people in the place, and they were all good. The Chef makes some of the BEST Potato skins I've ever put in my mouth. The van making a circle every 30 minutes to locations needed, […] is a great perk. I would stay at this location again, for sure. Call them and set up a pickup from MARTA. They will come get you, or, take the MARTA bus that stops right in front of the hotel. Read moreGenuine Hotels.com guest review
"guys ball game nite out"
ROOM WAS CLOSE TO FIELD SO WALKED ,CHECK IN WAS QUICK ! GOOD ROOM AND IT WAS CLEAN AND BED WAS SOFT . THE ONLY BAD THING WAS THE 18$ PARKINGGenuine Hotels.com guest review
Loved this place and recommend to any 1st time visitersGenuine Hotels.com guest review
Expedia offered this hotel under a "blind booking" type of deal. Stated it was 3 or 4 stars downtown Atlanta, GA. The rate seemed quite reasonable so I went ahead and took a chance. The hotel is very dated. Parking is confusing as there is a tiny area in front of the hotel-no staff to direct traffic and a gated area you cannot enter unless your checked […] in....Problem with this is there's not any space to park in front of the building. The elevator lifts are as slow as molasses and ladies of the night were in the lobby when our family returned from a night at Medieval Times. Breakfast is severely overpriced for a buffet which offers frozen hash browns, powdered eggs and old faded cloth napkins. The hotel is in dire need of updating and quality control. We will never stay here again...or do a "blind booking" for that matter. Read moreGenuine Expedia guest review
"Not close enough"
My stay was very nice, because the staff, housekeeping , grille attendant/waitresses made you really feel welcome in every area . No matter what was needed all were right there. I think they can improve with the breakfast, as far as it being continental style. It was a little pricey. Quality of service was excellent.Genuine Hotels.com guest review
"Check in NIGHTMARE!"
We love this hotel and have stayed here a lot, but when we arrived a little before 4 for check in, the rooms AND the staff were not ready for guests. Rooms were still being cleaned, at least 40-50 guests waiting to be checked in and the staff standing around waiting to check people in...helping no one. Not my favorite visit. It was 1 hour and 25 minutes […] from my arrival to actual check in. Not acceptable for what we pay to stay there. Read moreGenuine Hotels.com guest review
"Best besiness hotel in Atlanta"
Im really satisfied to their Kindness. First day on my trip, I found some hair with ash but I just cleaned up myself. Except that point, the facility, comfortness and staff are good.Genuine Expedia guest review
Was a very nice stay. Only had two problems: 1. Had two out of four elevators working and could've used six to accommodate the crowd 2. Was charged twice for the hotel stay, once from hotels.com and again from the hotel. Have to wait 3-5 days to be reimbursed. Such an inconvenience!Genuine Hotels.com guest review
Elevator s broke down, one out of service for three days. Breakfast buffet was high priced.Genuine Expedia guest review
"make your own bed"
We checked in at 5PM. The room was used and obviously had not been cleaned. We went back to the front desk, waited over an hour for a clean room. Told we would get our pillowcases shortly. Got to the room. Called the front desk to request towels and a shower cap. Ordered room service at 730PM. Specifically requested mustard, ketchup, salt and mayo. […] The food arrived without mayo, salt or ketchup. They sent us hot sauce instead. I called room service for the salt, mayo, and ketchup. By the time it arrived the french fries were cold. We ordered a movie. The picture was fuzzy and there was static. Called the front desk. They sent up a maintainance man. He told us to reorder the movie. He called the front desk and told us we would not be charged for two movies. At 9PM called the front desk to find out when to expect our linens. At 930PM someone came to our room to ask what we needed. At ten PM he returned with our pillowcases and towels but told us they did not have any shower caps. I got to make our bed, I put the pillowcases on. The next morning my hotel bill had 2 movie charges on it. I went to the front desk and had the clerk take off the second movie charge and print up a final receipt. This is the most pooerly manged hotel I have ever stayed in in Atlanta. Read moreGenuine Expedia guest review
"Nice hotel close to Turner stadium"
The check in wait was terrible.The staff was nice and offered refreshments for our wait.The rooms need refrigerator and microwave.Genuine Expedia guest review
Poorly maintained. Shower hot water was more warm than hot. Temperature control in the room is poor. Had to keep reducing the temp otherwise it was getting hot. Overall. Not a great experience.Genuine Expedia guest review
We stopped in Atlanta to go to a Braves game on our way to Florida. We thought this hotel would be perfect since we wouldn't have to worry about parking and traffic, we could just walk to the game. Check-in is supposed to be at 3:00, and we arranged to arrive at 3:30. Upon arrival, we were told rooms weren't ready yet, but to come back to the desk at […] 4:00 to check in. I went up at 3:45 to check-in to try to avoid the long line- I got 3rd in line from the desk! Then, I waited 1 hr and 45 minutes in line to finally check in. We didn't get our room key until after 5:30. Once we got to our room, our carpet was disgustingly wet. We decided to just let it go, and get to the game- hoping it'd be dry by the time we got back. It wasn't. It was still wet and sticky. Also, the air conditioner didn't work, and the shower barely had any water coming out. I have never written a review before, especially a bad one, but this hotel was beyond terrible. I will NEVER stay here again, and recommend the same for everyone else. Read moreGenuine Hotels.com guest review
"Hotel Capitol Park"
The only problem we had was check-in. We were told check was not until 4 p.m. which is not what was posted. Then at 4 we had to wait in line 1 hour to check in. Other than that our stay was great.Genuine Expedia guest review
"Perfect for Braves game"
Hotel is located less than a 1/2 mile or a pleasant 10-15 minute stroll from Turner Field. This is our 3rd stay to attend Braves games and our go- to plan for trips that include more than one game. The shuttle service that the hotel provides is also great for us country folk that would prefer not to have to maneuver through Atlanta's overwhelming traffic. […] The shuttle will take you anywhere in a 3 mile range of hotel from 7 am to 10:30 pm. Read moreGenuine Hotels.com guest review
"Not the best area of town."
Lobby was very pretty. Room not quite as much. Very basic. Bed was comfortable but area pretty sketchy. People were sitting outside in the hall in front of my room when I came in. Overall not a terrible stay. But can't say if ever want to come back.Genuine Expedia guest review
I picked this hotel because of the close proximity to Turner Field. A member of my party had a foot injury, and i contacted the hotel several days before my trip to confirm that they did have shuttle service to and from the ballpark, and was told the shuttle made trips every 30 mins. When i checked into the hotel, prior to the game, and inquired as […] to where we could catch the shuttle, I was told the shuttle service was discontinued 2 hours before game time, so would not be running for the remainder of the day. I was very disappointed and upset by this new information, and we ended up having to walk to and from the stadium, which resulted in quite a bit of discomfort with the foot injury. I will not be using this hotel again, because of this!!! Read moreGenuine Hotels.com guest review
The floors needed to be vacuumed and tiles in bathroom were stained. The staff was responsive and nice. The traffic was horrible. If you are staying for the game, it's a great location. They close the roads and it's hard to get to the hotel when parking for the game started. It also irritated me that they charged me more for parking than the people […] that were parking for the game. Read moreGenuine Hotels.com guest review
"Loved this place"
Every staff member there was wonderful. They have a lounge that also was wonderful. They pool was clean and sufficient chairs were provided, the room was clean nice new flat screen TV too. the ONLY complaint I have is that the bathroom did not have an exhaust fan. So there you go......great place!! Walking distance to the turner stadiumGenuine Hotels.com guest review
Check inn took forever and this was just the start of our horrible experience. We got to our room and tried to shower but there was only hot water water. The cold water would not work. I called the front desk and they said they would send someone. We never saw the person they were supposed to send. I located a maintenance guy by the elevator and he […] was nice enough to fix it. We arrived on Friday and when we walked down our hallway to our room we noticed a wine glass and another cup with a half ate peach inside of it sitting on the floor by a room. No big deal right, see it all the time in hotel. The cleaning staff usually picks that right up. Well when we checked out on Sunday it was still there along with a huge plastic bag of smelly trash. We used to stay here all the time when it was the Holiday Inn. Never had any problems. But this new company and staff are terrible. The front desk staff were useless and the cleaning staff were all very rude. We will never stay at this place again and are glad the Braves are moving away from this location in 2017. Do not stay here. Read moreGenuine Expedia guest review
"Nice building, lousy service"
The physical hotel is fine. Room is nice size, clean and comfortable. AC does work. There is hot and cold water. The service was lousy - courtesy van driver's lack of availability, slow to answer front desk staff, inattentive wait staff in the restaurant and difficult check out process. This used to be a Holiday Inn, and the greeting on the wake up […] call still says it is, but I think they lost their Holiday Inn status for cause. Read moreGenuine Hotels.com guest review
"Service could be better"
The service was friendly but poor with details. Rooms were clean but maids did not supply with items that were used. Shuttle service was excellent with Mr D except you can't count on Mike on picking you up. I stood on a corner 2 separate nights waiting on Mike downtown Atlanta for over an hour when he told me it would only be a coupe of minutes. Since […] I can't be confidant that Mike will pick me up on a timely basis I had to choose a different hotel for my next stay in Atlanta. Read moreGenuine Hotels.com guest review
Our Room was dirty, the lamp shades had holes, we had to ask for soap, they never replaced the Ice Bucket Plastic for a clean one, they were vacuuming at 9pm the hallway. The bar service was good and the bartenders very nice. In other words, you get what you pay for.Genuine Hotels.com guest review
"Close to downtown"
Great location and friendly staff. Attending Americas Mart so free shuttle service was great!Genuine Expedia guest review
"Very friendly staff and great value"
My wife and I stayed there for 6 nights during the July Atlanta Gift Show. It was our second stay there together this year for business. The hotel also had another convention staying there the same time so the staff was perhaps a little overworked. One housekeeping staff member was just about to finish a 16 hour double shift when we briefly rode down […] the elevator together. She was still smiling and friendly as though she had just started her shift. WOW! Great employee!! Other employees were ALL VERY FRIENDLY!! Hats off to them, their personell department and supervisors. Read moreGenuine Expedia guest review
You get what you pay for.The rooms are ok, but the concerns I had mostly were the hidden fees and be prepared to pay for parking. Also, you will have to travel for food as there are no restaurants in walking distance.Genuine Hotels.com guest review
"comfortable; reasonably convenient to downtown"
The hotel was comfortable, though nothing special. I appreciated and used the free shuttle - one driver was excellent and the others were so-so. Had to wait significantly longer than expected for a ride on one morning. Room was clean and well-appointed. The sheets smelled especially clean. Faucet in tub dripped continually.Genuine Hotels.com guest review
Hotel was good but location wasn't the best for us.Genuine Expedia guest review
"nice ,clean and friendly"
Everything was great except no free breakfast or parking parking was 18 a night and breakfast was 16 and was not even as good as mcdonaldsGenuine Hotels.com guest review
"Close to turner field"
Stayed 2 nights with my girlfriend! The stay Was ok, hotel needs updated a lil bit, better customer service , didn't have the atlanta braves game!!!Genuine Expedia guest review
Would not recommend. No free breakfast like advertised . Extra charge for parking very rude service desk.Genuine Hotels.com guest review
"Room was clean but bathroom was in need of repairs"
The room was clean but the bathroom needed some repairs. They are remodeling now so hopefully this will be fixed soon. Do not eat breakfast at the hotel restaurant (The Grille) unless you want to spend $$$. Breakfast included normal items found at free breakfasts at other hotels but it cost $35 for two people at the Grille!!! The location is nice though...less […] than 30 minutes walk from Turner Field. Read moreGenuine Expedia guest review
"Truly made me feel at home"
Every single staff member went above and beyond to ensure my stay was amazing! Keep up the great work guys!Genuine Expedia guest review
"Review of Capitol Park Hotel"
The hotel service and the room were definitely satisfactory. No complaints at all. The staff was exceptionally friendly and supportive. The shuttle service was not acceptable at all. The vans did not ride on the hour and half as we were told. The shuttle cell phones are filled with voice messages. If you call for service, you may not get an answer and […] the phone will go to the VM. There are not enough drivers for the number of people attending events in the area. Two people sat in the trunk area of the vehicle just to make it to the event on time. The shuttle vans are run down and dirty. It is not acceptable for customers of the hotel. Read moreGenuine Hotels.com guest review
"Great access to the Braves stadium"
Asked for a refrigerator never received one. Great undergrond parking. Love the pool.Genuine Expedia guest review
The pillows were clumpy and we had an issuse the the hot water; sometimes it would take 25 mins to heat up. The elevators took forever as well considering the size of the hotel and that there were 4 of them.Genuine Hotels.com guest review
"Dated hotel awesome staff"
The front desk staff was great and respective to our needs. Shuttle service was timely and Mike the shuttle drive was very friendly and helpful.Genuine Expedia guest review
I wasn't happy about the surcharge fee and paying for nightly parking was even more. My bill ended up 200 over the quoted price for hotels.com. I could have stayed elsewhere for a lower rate. Hotel was nice and close to Braves game, so that helped.Genuine Hotels.com guest review
"Good reasonably priced hotel"
Arrived for a conference at GWCC. Though the location wasn't very close, the hotel shuttle transported me and our large group daily both to and from the conference, as well as in the nearby locations. The room was clean, front-desk service was good. I had no complaints during my stay!Genuine Hotels.com guest review
"Hotel itself is fine, undergoing so renovations"
The hotel is fine, staff is nice, no problems on the visit. Some floors are being renovated and the construction groups were using an elevator so getting up and down sometimes required a short wait for an elevator. Surrounding area, apart from being right next to Turner Field, isn't great.Genuine Expedia guest review
"Not the worst hotel I've stayed at but....."
I'll keep it simple and straight. Room smelled like bleach from the previous clean but the bed was comfortable and it had hot water for showers. I was attending a workshop at the hotel so it made sense to stay here for convenience. The restaurant "Rockfish Grill" is what made this place horrible. 2 dinners, 1 breakfast, and 1 lunch. While the food was […] good, the service messed up every order. Read moreGenuine Hotels.com guest review
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