Warm and welcoming staff members were very helpful.Genuine Hotels.com guest review
good place to stay. great for getting to Northwestern hospital.Genuine Hotels.com guest review
"Comfortable Hotel with nice city view."
We had a positive experience at the Fairfield Inn&Suites. The hotel is classy and in a great location. We encountered a small issue during check in. However, the Hotel Manager was friendly, professional, and provided very excellent customer service. She took care of it and we left pleased. We recommend this hotel.Genuine Expedia guest review
"Nice hotel will stay there again"
Good experience staff was friendly and helpfull, will definitely stay there next time I visit ChicagoGenuine Expedia guest review
Location was great!! Staff was very helpful!! Continental breakfast was delicious!!Genuine Expedia guest review
Hotel needs full renovation. A tired, poorly maintained Marriott facility. Felt like staying in a early 1960's motel. Would stay again without significant renovation.Genuine Hotels.com guest review
"Great place, people great , good location"
Your Staff treats everyone like a Queen/king, and they were all right there when anyone needed advise. The location couldn't have been any better. Overall, I would give the Hotel a 10 Star. The showers were really great.Genuine Expedia guest review
"very close to the lake .....and rail...convenient"
We enjoyed our stay. The room was small, but we weren't in it very much. Liked the location because it was so close to the rail we took it from the airport to downtown.Genuine Hotels.com guest review
"A great hotel that fits in your budget!"
Pros: Nice Clean rooms Right across a street from Magnificient Mile Friendly Staff Free WiFi and Filling Breakfast Cons: Rooms a bit small The view from the room might not be that great Considering the cost, amenities, location and the service, I would recommend this hotel to fellow travelersGenuine Hotels.com guest review
"Perfect hotel walking distance to Navy Pier"
We always stay at this hotel. It is a central location and walking distance to all our excursions. And with a 6 year old that comes in handy.Genuine Expedia guest review
"Great location. Not too far to your next bar."
I'd stay here again in a heartbeat. Breakfast was good,nice selection. Beds were comfortable. TV had lots of channels. Nice shower.Genuine Expedia guest review
"Nice hotel close to Lurie children's hospital"
The staff was nice and helpful and the Continental Breakfast was good.Genuine Expedia guest review
"Great hotel close to everything"
We had a lovely stay, every thing you would want when your trip is about sightseeing. The staff was helpful. They booked tours and gave printed directions to places we were visiting as well as tips for shopping and eating. The breakfast was plentiful and had many options. We could walk to Navy Pier, Hancock Tower, Michigan Ave. and when we were energetic […] even as far as Millennium Park! The information center was close also. Our room was always clean and tidy yet we seldom saw or heard cleaning staff and when we did they were very friendly. Read moreGenuine Expedia guest review
when we arrived, the first thing we were asked is if we are in the Marriot Reward Club and when we said no the desk person said ok, let me find you a different room...we got downgraded because not belonging to a reward program :(Genuine Hotels.com guest review
While the lobby has been updated, the rooms were worn and dated. We spent the extra money for a suite thinking we would have more room with our 2 kids. They got a worn out pull out sofabed with a thin mattress. Not what we expected for the extra money. The personnel were super nice and helpful. And the location was great, just off of Michigan Ave.Genuine Hotels.com guest review
"Great location but small room"
The staff was courteous and helpful. The breakfast was excellent, and the location was ideal for walking to Michigan Avenue. However, the room was small. Carpet wasn't the cleanest, and there was no ventilation in the bathroom which meant that every time someone took a shower the whole room got muggy and damp. Also, parking was NOT included and was […] expensive. Read moreGenuine Hotels.com guest review
"Great place/perfect location"
This hotel is in the best area if choosing michigan ave. It is centrally located to all shopping as well as the beach. Our room was new and very clean. Parking is offered at a lower rate then the surrounding establishments and they serve a very nice buffet breakfast. You pay less to stay here because the rooms are on the small size and they do not have […] hotel services such as a gift shop, spa, etc. Since we spend so little time in our room that was not important. Read moreGenuine Hotels.com guest review
"NIce stay, great staff, good location"
Staff was very nice and helpful. Location is good. Not close to trains but only 2 blocks away from Michigan Ave where we caught the bus to all the tourist spots like Lincoln Park and the Museums. Hospital is behind the hotel so that is a good and bad. Ambulances come and go but doesn't bother me much, I'm from NY. Also construction and regular street […] noises. Hotel is a bit on the older side but they maintain it well. Pressure in the shower was great. Got hot water plenty and heat worked great too for those cooler nights during our stay. Got plenty to choose from to eat around the area. Free breakfast was good though, the standard continental with some hot choices - only thing is wish they changed the pork sausage and egg selection now and then, after 4 days I think I had enough pork sausage. Overall a very nice stay and vacation! Read moreGenuine Hotels.com guest review
"Great location and Great Staff"
The location is great for downtown Chicago. The staff is very friendly and helpful. The rooms are small, but comfortable. The bathroom is tight with the toilet facing the tub. The room was very hot when we arrived, but cooled down quickly. Disappointed it didn't have a mini fridge in the room. Internet and tv worked great. Lots of places close to eat […] and shop. I would recommend this hotel too anyone staying downtown. The service from the staff alone makes up for the small issues. Read moreGenuine Expedia guest review
"Close to my meeting"
Chose this location because the office that I was visiting suggested it. Nice hotel.Genuine Hotels.com guest review
Has a wonderful stay, very convenient location. Hotel was extremely accommodating and had a wonderful breakfast the next morning!Genuine Hotels.com guest review
It was great. Everyone very friendly and helpful. Room was immaculate.Genuine Hotels.com guest review
Great location if you want to be close to shopping. Staff was very nice & the complimentary breakfast was yummy! Only downside was our room was very small.Genuine Hotels.com guest review
Very nice hotel that is located near everything I want to see downtown! The rates are within my budget. The staff was very nice and accommodating, pleasant. It was a surprise to be served a quality breakfast too! I will stay there again.Genuine Hotels.com guest review
"Short Business Trip"
This hotel was very friendly and very helpful with directions. My short business trip was one where I did not have any concerns with the hotel...and that makes it a good trip.Genuine Expedia guest review
"Great simple location"
If you plan to be mostly out and about on the city and don't need all the special treatment of a 4 or 5 star place, then this place offers a great location, very helpful staff, breakfast which is not great but just fine, and a good price. BUT BE CAREFUL! There is another Fairfield just a few blocks away! Double check your address before following the […] first suggestion of your GPS. We went to the wrong place and they said it happens about 10 times a day. Check before you park in a structure! Read moreGenuine Hotels.com guest review
"Another Great Stay"
As usual, the Fairfield Inn and Suites in the Streeterville area of Chicago was excellent. Great location, just a few blocks off the beaten path. The staff / desk people (Leo and Jamie) were fantastic. I am not sure why people stay at the sister location (Courtyard) 1/2 block away. This particular Fairfield Inn is better managed and a better property, […] room, etc. They have a free breakfast between 6-10am every morning. Granted they do not have an indoor pool like the Courtyard does, that is something I do not use. AGAIN, the Fairfield is great value for the money. Read moreGenuine Hotels.com guest review
Fantastic!!Genuine Hotels.com guest review
"Decent value, but way too small"
We are attracted to this hotel because of the rate, although were disappointed to find out later there was a lower rate for a direct booking. Still, for downtown Chicago, it was a very good value. It's just that other properties had similarly low rates and probably had larger rooms. This was the smallest bedroom and bath I think I have ever seen. Also, […] the HVAC did not work properly. Read moreGenuine Expedia guest review
Response by Fairfield Inn & Suites Chicago Downtown / Magnificent Mile Dear traveler, Thank you for your comment! We appreciate any feedback to improve our service and amenities. Without any guest feedback,we cannot accomplish this. Our hotel offers a 24 hour cancellation policy on any non-prepaid reservations. If you were to find a lower rate elsewhere, inlcuding our own site, you will be able to modify the reservation without an additional charge. We hope to see you at our hotel on your next visit! Janet Arreola Guest Experience Manager
We stayed overnight in order to participate with the St Paddy's Day celebrations the next day. It was a fantastic location - gorgeous decor - welcoming staff. The room was a little small but given that it is a metro hotel probably about par. Next time we'll try the breakfast.Genuine Hotels.com guest review
Came home for Spring Break with a couple of college friends from Southern Indiana. Free Breakfast and reasonable price helped out with our budget. Walking distance to many attractions and restaurants saved on transportation. I would definitely stay here again,Genuine Hotels.com guest review
"First trip to Chicago"
The hotel staff were very kind and check in and check out were very easy. The lobby is beautiful with different types of modern furniture. We had a problem with our air-conditioning unit, but since we spent so little time in our rooms it was not a big deal. When I checked out the hotel staff assured us that they could have helped us with this problem. […] The free breakfast was standard and they offered some new things like oatmeal with different types of things you could add to it. Overall, I really enjoyed my stay here. Read moreGenuine Expedia guest review
"Good, clean location for the price"
The hotel staff itself was fine. The vallet staff does NOT speak English, so everything got messed up with bringing the car/getting the car out of vallet, etc.Genuine Hotels.com guest review
Response by Fairfield Inn & Suites Chicago Downtown / Magnificent Mile Dear Tammy, Thank you so much for your candid feedback! I will share your comments with my team! I appreciate your concern with the valet attendants and will share that with the proper department. I hope you enjoyed your visit to our wonderful city. We hope to see you again whem Chicago warms up! Janet Arreola Guest Experience Manager
Loved this hotel and the staff. LEO was amazing, very helpful amd everyone was so helpful as this was iur first time to Chicago and we knew nothing about where to catch buses or taxisor where the shops or resturants were. Excellent !..Genuine Expedia guest review
The only complaint I would have is that the layout of the breakfast room does not make it easy to get food. They have everything set up in the smallest area AND near the entrance. They need to place it in the larger area where a proper line can be made and people aren't in each others way constantly. Also, they need more than two waffle makers...Everyone […] wants waffles! Read moreGenuine Hotels.com guest review
Location was within walking distance of MI Ave. Hotel was clean and staff was very accommodating and friendly. Would definitely go back!Genuine Hotels.com guest review
"DAUGHTERS 24TH BIRTHDAY"
We really enjoyed our stay at the Fairfield Inn. We were visiting for our daughter's 24th birthday. Check in, and check out were a breeze. The room was clean, the breakfast was very good, and the location was great! We will definitely stay here again. The only minor complaint I have is the walls seemed pretty thin.Genuine Hotels.com guest review
"Good location, but too pricy for what they offer."
Location couldn't be beat, but our room was very small for what we paid. Also the hotel and our room seemed a little dingy to us. And we know it's Chicago, but $55 a night for valet parking is way too much!Genuine Hotels.com guest review
Response by Fairfield Inn & Suites Chicago Downtown / Magnificent Mile Dear Amy, Thank you for your feedback! Our hotel is centrally located to many Chicago attractions and the famed Magnificent Mile; I am glad you were able to enjoy our location! Valet parking anywhere in the city will range from $55 - $65+. We try to offer the best available rate for our guests who do choose to drive into the city. We will address any concerns with our staff regarding the cleanly.ness of your room during your visit. Please be assured you will not experience this on your next visit to our hotel. Hope we get to see you again!
"Perfect location, wonderful staff"
This hotel is just off Michigan Ave, so you're in the perfect place for shopping and dining. There are plenty of dining options that are within walking distance. The hotel staff is very accommodating, our room was spotless, and the beds are very comfortable. You'll be happy you stayed here.Genuine Hotels.com guest review
"Clean, friendly, convenient hotel"
Clean, friendly, convenient hotel.Genuine Hotels.com guest review
The hotel was what I thought it would be, however I was disappointed that the self-parking was 2 blocks away. That should be mentioned on the site for people who do not know Chicago. I thought it was connected to the building. The breakfast was nice, however the set up is not. Way too congested. Too small of a space...you have to really work to get […] near the food. The biggest problem is our room smelled like smoke...really disappointed about that. Read moreGenuine Expedia guest review
"great value and friendly staff"
Cool hotel with modern flair. Breakfast niceGenuine Hotels.com guest review
"great location, small rooms"
booked a king size bed and the room itself was significantly smaller and not as nice as the pictures show. but great location.Genuine Expedia guest review
Lot of truck noise and construction type noise at night made it hard to sleep. Need refrigerators in rooms.Genuine Expedia guest review
Absolutely nothing wrong about itGenuine Hotels.com guest review
Everything was great.Genuine Hotels.com guest review
"One night only"
Needing a place to stay in the city for the night, this was the best deal available for $81.42. It was a nice place to sleep and take a shower and there where many available places to store clothes or hang them if one was staying longer than one night. The thermostat can be adjusted to your needs which I appericiated because I tend to get cold easily […] and it was a very cold night in Chicago. They serve breakfast till 10am; I didn't like the eggs and sasuage, but enjoy the fruits, yougart, and bagel. They also have coffee and tea, though I prefer juice in the morning. Overall for a one night stay for 2, it met our needs and $81.42 for a last minute arraignment in the magnificent mile was a good deal. Read moreGenuine Expedia guest review
We booked this hotel because it was a good price and offered a breakfast. We were pleasantly surprised at what a great location it was! Close to almost everything. The hotel staff was awesome. The two valet attendents, Charles and Roumel were the best!! They offered suggestions, gave us coupons and were just so friendly. We will be back!Genuine Expedia guest review
"Almost perfect weekend."
We arrived at the hotel Friday evening to find extremely overpriced parking for our car. The room was smaller than advertised. We were able to get in the room fine. The next day we left early to go to our schedule plans. When I got back to the room that evening, the single most important item left inside was no longer there. Immediately I went to the […] front desk. there was a man and lady who I explained my situation to. They suggested that I speak with the manager. I told the manager what the item was, a homemade birthday card for my girlfriend who was now waiting for me in the room. She assessed the situation after our conversation and came to the conclusion that it was my fault. The manager Janet said that I had put it in a place where the house cleaning would assume to take it and that I should think like house cleaning so that that would not happen. House cleaning said "It looked very important" and promptly took the card and folded it in half, twice, and threw it away. As you may be able to understand I was having a difficult time remaining calm at this point. I remained calm and cordial with her the entire conversation. When I asked for a refund for the room she said if I did not leave the lobby right then and there she would proceed with calling the authorities to have me removed. I have now been in the lobby for over an hour have talked with 4 different people about the situation and have nothing to show for it. The manager walked away from me leaving the situation. Read moreGenuine Expedia guest review
Response by Fairfield Inn & Suites Chicago Downtown / Magnificent Mile Dear valed guest, we want to thank you for choosing our hotel and also sharing with us your experience and observations. Your situation is certanilly a little unusual for us because it seems from what Im understanding that a precious item was placed in an area as not to be discovered by your loved one who was sharing the room with you and then when you left the room housekeeping came to the room, cleaned the room per Marriott cleaning standards and unfortunately mistaked your card as garbage because it was hidden in the same area as the room garbage can. I can certanilly understand your disappointment because the item had great senemintal feelings tied to it, but our staff did nothing wrong, they are trained to empty the trash, straighten up the room and in general proved the room a general cleaning. When I asked the associates working that evening they felt badly that your item was gone, but we cannot reimburese a guest when the staff did nothing wrong. Janet was willing to help you, but Expedia requires the registered guest to call when any credit or reservation questions occure.
The bed was so comfortable that I fell asleep easily. I enjoyed staying at the hotel so much that I felt great in the morning.Genuine Hotels.com guest review
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