"Excellent location & staff"
Excellent location right off Michigan Ave. Staff friendly and helpful. Continental breakfast just ok. Quite except for sirens all night on the street. Parking is expensive just like every parking lot in Chicago. Ask for discount tickets f Ir attractions and restaurants. Charles was fantastic! CLean and helpful housekeepers. Good pub down street....Timothy […] O'Tooles and great restaurant Grand Lux. Read moreGenuine Expedia guest review
"Good location for my stay"
I was pleased with the hotel and the location. The staff was very nice and helpful. The room was clean and comfortable. The location was great for what I needed to do during my stay. However, this hotel right by a hospital so I was woken up by ambulances all night long. There was alot of noise in the morning from a crew cleaning the sewers and dumpsters […] being emptied in the alley outside of the room window. Extremely loud - especially when it started at 6 a.m. The location was great but I'm not sure it I'd stay there again because of the noise level. If I did, I would certainly see if there is a room with less noise (not by the alley). Read moreGenuine Expedia guest review
Response by Fairfield Inn & Suites Chicago Downtown / Magnificent Mile Val, thank you for your honest comments and referrals to our future guests. We are happy to hear that you enjoyed our location for shopping and dining. I also can commiserate and understand your concern about the city noise. If you chose to stay with us again, I would suggest to request a room with 2 beds. These rooms do not face the outside and are known to be quieter. Additionally, rooms that are located on floors 12-15, in any room type, are also known to be quieter since they are farther from the street level. We do hope you visit us again.
Staff was super friendly. Location is perfect and gives easy walking access to all that downtown Chicago offers. And I thought the rate was really good when you compare it with other hotels in the same area. The breakfast buffet was well attended to by the staff and kept stocked and clean.Genuine Expedia guest review
"location great: hotel not great"
Location is excellent, block off of Michigan Ave. But actual hotel is small. Rooms were small and the suites do not have a door deviding the rooms, did not serve the purpose we needed. We paid extra money for a suite and was very disappointed. Breakfast was a let down w food selection and ended up eating somewhere else a couple days. This hotel was […] a let down but again the location is great! Read moreGenuine Hotels.com guest review
The bed wasn't the most comfortable, the room was clean, good water pressure, no toothbrush available. We had breakfast included but when we went down no one said a word about where the breakfast room was at. The price was overall good.Genuine Hotels.com guest review
"Great price at Chicago's downtown heart"
I'm from Ecuador and was in Chicago Last week. The staff is very kind. Rooms are comfortable however the mattress would be better (In my opinion they were too soft) The self-service Breakfast is good. Finally, the best of Fairfield Inn is its location. Just two blocks to Michigan Avenue and very near to Navy Pier, Millenium Park, Hancook and a lot […] of stores and restaurants. I highly recommend this hotel! Read moreGenuine Expedia guest review
"Exceptional Service, above & Beyond"
Just a personal note -- we chose Fairfield Inn since it was our daughter's wedding weekend and it was close to the wedding venue. There were some unexpected problems right before the wedding, and we needed to get a larger room. Fairfield came to the rescue and upgraded our stay - came thru in the clutch when it was most needed. Everyone was extremely […] helpful, friendly, courteous and professional -- LaToris, Amanda & Toy (front-desk), Charles and Alfredo (support staff), Roumel & crew (valet parking) -- everyone was OUTSTANDING! We will never forget this week -- Fairfield should be commended! Read moreGenuine Hotels.com guest review
"Safe, Quaint, and close to Shopping"
The price is a great value for the location, the free breakfast, free wireless, and reputation that goes with Mariott Hotels!Genuine Hotels.com guest review
"Great Hotel! Highly recommended!"
Had everything we needed in a great price. Great location right in the middle of everything! Breakfast was good and the WiFi worked fine. The best place to stay in Chicago!Genuine Expedia guest review
The room itself was smaller than anticipated based on the pictures shown on web site. Staff was professional, room was clean and neat. Need to include a better explanation of "nearby parking" and the process.Genuine Hotels.com guest review
Great location for price, although not the best viewsGenuine Hotels.com guest review
"Wonderful Staff And Location"
I found the entrance to the hotel to indicate the quality of my stay.A lovely palm garden with seating was most inviting. The desk staff was very helpful, friendly and they enjoyed each other...great team.The room was clean and quiet.Breakfast was delightful and sunny.Could not have enjoyed myself more. My daughter and I were meeting for her birthday […] and we both agree on the quality of our stay. Read moreGenuine Hotels.com guest review
"Great place to stay in a great city"
The walls are a bit thin in terms of noise from neighboring rooms, but everything else was splendid. The service could not have been more friendly.Genuine Hotels.com guest review
"Walking Distance to Navy Pier & Good Restaurants"
Good Downtown hotel choice @a great pricepoint. Excellent walking neighborhood. Prior review mentioned a rude desk clerk but everyone we interacted with from desk clerk to bellman were helpful and friendly. Will stay again.Genuine Hotels.com guest review
Great location, great service, great value.Genuine Hotels.com guest review
Staff extremely friendly and helpful. Restaurants and stores across street.Genuine Expedia guest review
"A Hotel with Good Quality services"
My son and I enjoyed our 2-night stay in this hotel. It was close to many restaurants and a 10-minute walk to the Lake-shore Drive park. The staff were very nice and courteous. We felt being among the friends. The complementary hot breakfast was very good. The only negative item was the sleeper sofa, where the springs were loose. We moved the mattress […] to the floor and it was OK. The next day, I reported this issue to the front desk. We were offered a rolling bed, but my son preferred to keep the mattress on floor for the second night of our stay. I may add that the Front Desk staff, took $20 off of the room rate for the second night. Read moreGenuine Hotels.com guest review
Very nice hotel with a great location. 10 minute walk to Navy Pier! 10 minutes to the L then short ride to Wrigley. Close to shopping and many restaurants. Staff was friendly and the breakfast offered was great. This will be my go to hotel next time I visit Chicago!Genuine Hotels.com guest review
"A little less polished hotel"
The room was nice but some of the recent repairs lacked finesse. The provided coffee maker on the bathroom sink counter kept getting on our way and there was a lack of places to put things like the bedspread etc. The breakfast had less variety than other hotels in the same category and the smaller breakfast room tended to be overcrowded no matter when […] you were there. Read moreGenuine Hotels.com guest review
The hotel was great, the only issue I had was that there was no refrigerator in the room, while not super important we didnt realize it until we came back and had no where to store our leftovers. Beyond that the hotel was great!Genuine Hotels.com guest review
"Nice hotel close to the Magnificent Mile"
Nice hotel, centrally located, just blocks from Michigan Ave. The rooms were a little small, but who stays in their room in Chicago, right? The free breakfast was a pleasant surprise and the staff was awesome!Genuine Expedia guest review
Friendly staff. Good location. But the building and rooms need renovating. We had an executive suite which smelled heavily of mold - and not just in the bathroom. Common areas were plain. No real amenities. The corner bakery (literally around the corner) and capital grille steakhouse down the block were awesome and close.Genuine Hotels.com guest review
"My Stay at Fairfield Inn"
Everyone and Everything was pleasantly good, nice clean quiet room very comfy.Genuine Hotels.com guest review
"Pros and Cons"
Pro's: Great location for the Navy Pier and magnificent Mile, Cool lobby though its quite small in relation to what the pictures show. Several elevators and we never had to wait more than a couple seconds for an elevator. Complimentary Wifi and Breakfast which was just fine. Helpful and friendly bell hop to help us to the room. Valet parking, though […] at a premium. Cons: Older hotel, you can tell when you look at the details, its a "lipstick on the pig" type of makeover. We got the larger suite so the kids could sleep on the pull out bed, the mattress on this couch was paper thin anyone over 60 lbs would be feeling springs in their back (luckily my kids were small and didnt care) but the worst part was the mattress had no sheets and was soiled horrendously to the point most people wouldnt want to touch it..before the wife could see it I found the sheet\pillow bag in the closet and put the sheets on that bed. Then in the morning I did the same thing to undo it so the kids could have more room. The view from the suite was looking at an awful ran down room but we were in chicago to look out of our room but it is what it is. Decent free breakfast, quick elevators, good location, kids bed excluded, a clean hotel. Read moreGenuine Hotels.com guest review
"Better than expected"
We needed a place to stay before heading to South Bend. Staying downtown Chicago was a must in the itinerary and this hotel fulfilled our needs and expectations. Friendly staff in the reception and valet parking. Breakfast also adequate and convinientGenuine Hotels.com guest review
Response by Fairfield Inn & Suites Chicago Downtown / Magnificent Mile Cesar, thank you for taking the time to share your experience. Chicago is a beautiful city and always enjoyable, even if it was only for one night. I have shared your comments about our friendly staff to the team, which is always appreciated. We look forward to your next visit.
"Great Location, mediocre hotel"
The hotel is right smack in the middle of tons of nightlife and many great attractions. The hotel itself is mediocre. The staff were perfectly nice and helpful, the room was perfectly clean, but for the high price of the room I expected basic perks that were not available such as room service, complimentary sundries, etc. And also the carpeting is about […] 50 years old. The room did include a fridge and a microwave which was nice. Read moreGenuine Hotels.com guest review
"Somewhat affordable with Yummy, warm breakfast!"
Breakfast til 10 was the best! Thank you!Genuine Hotels.com guest review
Very nice staff. Maintenance man was very personalable whenever he saw me in elevator.Genuine Hotels.com guest review
Welcoming staff, well maintained exterior, clean rooms and common areas. Continental Breakfast was adequate, but in a very small room which was overly crowded no matter what time we went. The hotel was centrally located and in walking distance to all of the major downtown attractions; millennium park, the magnificent mile, boat tours, navy pier, and […] great restaurants on the river, while only a bike ride from Wrigley field. Read moreGenuine Hotels.com guest review
"Love Lalapalooza in Chicago!"
This hotel is a agreat location: withing walking of music festival at Grant Park and wonderful shopping on Michigan Avenue. The hotel staff is very friendly and helpful. Will stay here again!Genuine Expedia guest review
Would stay again...close to shopping, dining, and Michigan Ave. No fridge or safe in room but clean and comfy.Genuine Hotels.com guest review
Best value in downtown Chicago! Super close to the Magnificent Mile.Genuine Expedia guest review
When we first checked in we were given a handicapped room with the explanation that there weren't any other rooms left. Our friend who checked in after, us got a regular room. The man who was working at the registration desk was rude and acted as if he was doing us a favor checking us in. We had the reservation for 3 months. The next day, Jennifer found […] us a new regular room and even retrieved some luggage that didn't make the move to the new room. The rooms are very comfortable. Read moreGenuine Hotels.com guest review
"Right off Magnificent Mile"
The hotel itself wasn't anything great, but the location was amazing. We were within 2 blocks of the shopping on Magnificent Mile and it was a short walk to the Navy Pier as well.Genuine Hotels.com guest review
"nothing too special"
But niceGenuine Hotels.com guest review
It was good. All attractions are easy to access. The room is a little bit small but considering the location it is ok. The A/C is a little bit too loud since it is old, but at the time of my travel we don't need it in the night. High quality at this price.Genuine Hotels.com guest review
"Fairfield Inn Chicago"
Very happy with this hotel for a short family trip. It was nice without being over the top, clean and the staff was awesome. The location is great. Its in walking distance to everything we wanted to do. Hot breakfast buffet in the morning made it easy to get the kid ready for a day of sightseeing and shopping. The room seemed a little smaller than most […] other rooms we have stayed in during a family trip, but that would be our only complaint. We would stay here again. Read moreGenuine Hotels.com guest review
"Perfect location near Michigan Ave"
This is the ideal hotel for exploring downtown Chicago. Very close to the Grant/State Metro entrance and walking distance to Navy Pier, many shopping centers, and a lot of restaurants. The free breakfast is good and offers a wide variety. The rooms are very small and the beds are not the most comfortable but the location and breakfast make up for the […] short comings. Read moreGenuine Hotels.com guest review
I was charged $250.00 on my card that I gave them for damages purposes. Luckily I have american express and flagged the charge. No idea what it could be for because I do not smoke at all. Also the room was left in great condition upon checking out.Genuine Hotels.com guest review
"Northwestern University visit"
Ideal location for those with business at the Northwestern University Medical School (2 blocks from the Physical Therapy offices). Short walk to Michigan Ave and Hancock building. Several restaurants on same block as hotel. Only negative was the room temperature. We could not maintain a consistent temp even though thermostat was set at 74. When a/c […] would kick on it would get unbearably cold. Then the room would get excessively warm before it would turn back on. Other than that, ideal place to stay. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn & Suites Chicago Downtown / Magnificent Mile Thank you for your comments. We are working with the engineering department to maintain the temperature with the AC units in response you’re your review. Ideally, keeping the temperature at 72 degrees works efficiently in the rooms at a consistent temperature. We look forward to your next visit.
Great great greatGenuine Hotels.com guest review
"Close to everything."
The hotel was great! It was in walking distance of everything we wanted to do. The hotel staff was very helpful and nice!Genuine Expedia guest review
We felt right at homeGenuine Hotels.com guest review
"A good stay"
It was a very good stay, however parking is very expensive.Genuine Expedia guest review
"Nice hotel in downtown chicago but very small room"
Nice hotel in downtown chicago but very small roomGenuine Expedia guest review
Response by Fairfield Inn & Suites Chicago Downtown / Magnificent Mile We appreciate your comments about the hotel. We acknowledge that we have 4 room types with various sizes. Our largest room is a suite with a king bed and pull out sofa sleeper, 330 sq. feet. I would suggest this room type next time you stay with us. It is a traveler favorite.
very dated, poor view, noisy second floor, staff not at all friendly spend a few more dollars to stay at a nicer placeGenuine Expedia guest review
Response by Fairfield Inn & Suites Chicago Downtown / Magnificent Mile Dear Patti Thank you for taking the time to share your feedback with our hotel. I am so glad you found our hotel location favorable to Chicago's Downtown activities. Jennifer Kerr Assistant General Manager Fairfield Inn & Suites Magnificent Mile
"The best! Walking distance to everything!"
This hotel was wonderful. Jennifer who checked me in, was amazing. I have told all of my friends to stay at this hotel when in Chicago and I will be staying there again. Thanks, Jennifer!Genuine Hotels.com guest review
Hotel us very good in all aspects. I would recommend to my friends and if came again will definitely choose this oneGenuine Hotels.com guest review
"Great place to stay; convenient location"
Although I only stayed for a day, I had a great stay. Convenient location; walking distance from most downtown attractions. Right next to michigan avenue. Free breakfast :-) I m definitelt coming back to Chicago and staying at this hotel.Genuine Expedia guest review
"Excellent service & extremely friendly place to st"
Our stay was great. The hotel staff was attentive and very friendly. We were greeted by the valet and front counter staff every time we went past either of them. They were helpful in suggesting dining places close to the hotel and gave great directions as well. The room was very clean and bright, too. No dingy/smelly hotel rooms here! We will definitely […] be returning on our next trip to Chicago. Read moreGenuine Hotels.com guest review
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