All hotels in Chicago, Illinois, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here216 East Ontario Street, Chicago, IL, 60611, United States of America, ‏‎855-239-9483
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.3 / 5Excellent

Score breakdown (from 654 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.2
  • Condition
    4.3
  • Neighborhood
    4.7
3.0 / 5Good
"Not very good"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Room is very small. It is next to the parking or storage area. All nights I keep hearing sounds, unable to sleep.
Genuine Hotels.com guest review
1 night family trip Nov 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Great spot close to museums, shopping"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great base for my trip to Chicago and close to museums and shopping. Good breakfast in the morning too. Staff were friendly and helpful. Would definitely stay here again!
Genuine Hotels.com guest review
1 night trip Nov 25, 2014
Jennifer
US
3.0 / 5Good
"Good Location"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
I stayed 4 days in this hotel, the wifi was very bad in the room but then it got better after telling the reception... Everything else was good
Genuine Hotels.com guest review
3 night trip Nov 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Good visit"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice hotel for a decent price where I needed to be.
Genuine Hotels.com guest review
3 night business trip Nov 21, 2014
Helen
US
4.0 / 5Excellent
"Great stay!"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Second time we've stayed at this hotel while visiting in Chicago. Great location at a great price.
Genuine Hotels.com guest review
2 night family trip Nov 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Very Cool Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My family and I were very pleased with the friendly staff they were especially helpful when we needed recommendations and directions. The room was very comfortable and inviting. We enjoyed our stay immensely.
Genuine Expedia guest review
Other trip Nov 22, 2014
Jennifer
US
4.0 / 5Excellent
"Great, great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We arrived a bit latter, and the front desk employee ( and I hate that I forgot her name) I think it was Kate although not sure, was so so great, polite, informative and just easy down to earth! We stayed in a room for a bit then went out for a dinner and a night out, as it was my bf birthday. Next morning we wanted to go around and do some shopping, and they kept our bags and our car all the way until 6pm.. Again it was her so nice and polite and friendly. Made all the difference in our stay. We will stay there again.
Genuine Expedia guest review
Other trip Nov 20, 2014
ina
US
4.0 / 5Excellent
"Good location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Nice hotel but overpriced. The carpet was worn, the room was small but comfortable.
Genuine Expedia guest review
Other trip Nov 20, 2014
Shelia
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We were expecting two queen size beds. A little disappointed that they were only full size. The room served the purpose of our stay. It was close to where we wanted to go.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
3.0 / 5Good
"Decent Hotel"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
I stayed here for 3 nights. Overall it was fine. I booked this hotel based on the price, location, and ratings. Location is good but it is about a 1 mile walk to the Blue Line train which goes to O'Hare Airport.
Genuine Hotels.com guest review
3 night trip Nov 8, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel staff were very helpful, nice and happy to help. Made for a great visit.
Genuine Expedia guest review
Other trip Nov 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Great short stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect Location, very Close to main attractions. Price attractive for this Location. We were lucky to get upgrade and had large room
Genuine Hotels.com guest review
2 night family trip Oct 25, 2014
Lutz
US
5.0 / 5Outstanding
"Great...."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Mini getaway for wife and I perfect location small rooms but was very comfortable and clean staff very helpful and friendly. FYI..Public parking pay at the hotel at a cheaper price.
Genuine Hotels.com guest review
2 night romance trip Oct 24, 2014
Jeff
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel s location was excellent and the staff was very helpful and courteous. The bathroom was updated, however the carpet was stained and almost threadbare in spots.
Genuine Expedia guest review
Other trip Oct 28, 2014
Katherine
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Good cost benefit choice in Chicago. Front desk personel very professional as well as the whole set of services provided by the hotel. After a stressful experience with an Airbnb booking at Chicago it's been a relief staying at Fairfield Inn !
Genuine Hotels.com guest review
1 night trip Oct 24, 2014
Ana Brescancini
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great hotel close to Magnificent Mile and an easy walk to Navy Pier.
Genuine Expedia guest review
Other trip Oct 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location, easy to get to."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I enjoyed my stay at the hotel. The location was perfect and within walking distance of everywhere I visiTed.
Genuine Expedia guest review
Other trip Oct 27, 2014
Shelby
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
Overall it was a pleasant experience. Front desk staff was professional and attentive. The building was tidy and the breakfast was complete. However I did find the room to be less soundproofed than other city hotels. I was facing the back of the building and heard a lot of early morning (5AM) trucks backing in/out.
Genuine Hotels.com guest review
1 night business trip Oct 14, 2014
A Traveler
US
5.0 / 5Outstanding
"This hotel is in a nice location for a family."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff was beyond great. We were traveling with kids and asked millions of annoying questions and they politely and thoughtfully helped us each time.
Genuine Expedia guest review
Other trip Oct 18, 2014
Becky
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Perfect location for shopping and dining near Michigan avenue.
Genuine Expedia guest review
Other trip Oct 12, 2014
A Traveler
US
5.0 / 5Outstanding
"I will stay here again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location at a reasonable price
Genuine Hotels.com guest review
1 night romance trip Oct 5, 2014
Victoria
US
3.0 / 5Good
"October Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Good Location, next door to Capital Grille. Super small room with 1 queen bed.
Genuine Hotels.com guest review
1 night romance trip Oct 4, 2014
Joshua
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Always enjoy my visits to Chicago. This time we stayed closer to Museum of Contemporary Art and caught the Bowie is Now exhibit. It was fabulous!
Genuine Hotels.com guest review
2 night trip Oct 3, 2014
Angela G.
US
5.0 / 5Outstanding
"Excellent location & staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Excellent location right off Michigan Ave. Staff friendly and helpful. Continental breakfast just ok. Quite except for sirens all night on the street. Parking is expensive just like every parking lot in Chicago. Ask for discount tickets f Ir attractions and restaurants. Charles was fantastic! CLean and helpful housekeepers. Good pub down street....Timothy O'Tooles and great restaurant Grand Lux.
Genuine Expedia guest review
Other trip Oct 6, 2014
traveling with
US
3.0 / 5Good
"Good location for my stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I was pleased with the hotel and the location. The staff was very nice and helpful. The room was clean and comfortable. The location was great for what I needed to do during my stay. However, this hotel right by a hospital so I was woken up by ambulances all night long. There was alot of noise in the morning from a crew cleaning the sewers and dumpsters being emptied in the alley outside of the room window. Extremely loud - especially when it started at 6 a.m. The location was great but I'm not sure it I'd stay there again because of the noise level. If I did, I would certainly see if there is a room with less noise (not by the alley).
Genuine Expedia guest review
Other trip Sep 30, 2014
Val
US
5.0 / 5Outstanding
"Easy location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Staff was super friendly. Location is perfect and gives easy walking access to all that downtown Chicago offers. And I thought the rate was really good when you compare it with other hotels in the same area. The breakfast buffet was well attended to by the staff and kept stocked and clean.
Genuine Expedia guest review
Other trip Sep 29, 2014
Lisa
US
2.0 / 5Fair
"location great: hotel not great"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Location is excellent, block off of Michigan Ave. But actual hotel is small. Rooms were small and the suites do not have a door deviding the rooms, did not serve the purpose we needed. We paid extra money for a suite and was very disappointed. Breakfast was a let down w food selection and ended up eating somewhere else a couple days. This hotel was a let down but again the location is great!
Genuine Hotels.com guest review
3 night trip Sep 24, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The bed wasn't the most comfortable, the room was clean, good water pressure, no toothbrush available. We had breakfast included but when we went down no one said a word about where the breakfast room was at. The price was overall good.
Genuine Hotels.com guest review
1 night romance trip Sep 19, 2014
Ana
US
5.0 / 5Outstanding
"Great price at Chicago's downtown heart"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I'm from Ecuador and was in Chicago Last week. The staff is very kind. Rooms are comfortable however the mattress would be better (In my opinion they were too soft) The self-service Breakfast is good. Finally, the best of Fairfield Inn is its location. Just two blocks to Michigan Avenue and very near to Navy Pier, Millenium Park, Hancook and a lot of stores and restaurants. I highly recommend this hotel!
Genuine Expedia guest review
Other trip Sep 21, 2014
Francisco
US
5.0 / 5Outstanding
"Exceptional Service, above & Beyond"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Just a personal note -- we chose Fairfield Inn since it was our daughter's wedding weekend and it was close to the wedding venue. There were some unexpected problems right before the wedding, and we needed to get a larger room. Fairfield came to the rescue and upgraded our stay - came thru in the clutch when it was most needed. Everyone was extremely helpful, friendly, courteous and professional -- LaToris, Amanda & Toy (front-desk), Charles and Alfredo (support staff), Roumel & crew (valet parking) -- everyone was OUTSTANDING! We will never forget this week -- Fairfield should be commended!
Genuine Hotels.com guest review
6 night trip Sep 10, 2014
Loretta
US
4.0 / 5Excellent
"Safe, Quaint, and close to Shopping"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The price is a great value for the location, the free breakfast, free wireless, and reputation that goes with Mariott Hotels!
Genuine Hotels.com guest review
1 night trip Aug 27, 2014
Frequent Chicago Visitor
US
5.0 / 5Outstanding
"Great Hotel! Highly recommended!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had everything we needed in a great price. Great location right in the middle of everything! Breakfast was good and the WiFi worked fine. The best place to stay in Chicago!
Genuine Expedia guest review
Other trip Sep 12, 2014
Alex
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room itself was smaller than anticipated based on the pictures shown on web site. Staff was professional, room was clean and neat. Need to include a better explanation of "nearby parking" and the process.
Genuine Hotels.com guest review
1 night trip Aug 28, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great location for price, although not the best views
Genuine Hotels.com guest review
1 night trip Sep 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Wonderful Staff And Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I found the entrance to the hotel to indicate the quality of my stay.A lovely palm garden with seating was most inviting. The desk staff was very helpful, friendly and they enjoyed each other...great team.The room was clean and quiet.Breakfast was delightful and sunny.Could not have enjoyed myself more. My daughter and I were meeting for her birthday and we both agree on the quality of our stay.
Genuine Hotels.com guest review
3 night trip Sep 4, 2014
Terry Lee Cassidy
US
4.0 / 5Excellent
"Great place to stay in a great city"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The walls are a bit thin in terms of noise from neighboring rooms, but everything else was splendid. The service could not have been more friendly.
Genuine Hotels.com guest review
1 night trip Sep 6, 2014
A Traveler
US
5.0 / 5Outstanding
"Walking Distance to Navy Pier & Good Restaurants"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Good Downtown hotel choice @a great pricepoint. Excellent walking neighborhood. Prior review mentioned a rude desk clerk but everyone we interacted with from desk clerk to bellman were helpful and friendly. Will stay again.
Genuine Hotels.com guest review
1 night trip Sep 1, 2014
Traveling Gram
US
5.0 / 5Outstanding
"great value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, great service, great value.
Genuine Hotels.com guest review
2 night business trip Sep 3, 2014
Lori
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff extremely friendly and helpful. Restaurants and stores across street.
Genuine Expedia guest review
Other trip Sep 6, 2014
A Traveler
US
4.0 / 5Excellent
"A Hotel with Good Quality services"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
My son and I enjoyed our 2-night stay in this hotel. It was close to many restaurants and a 10-minute walk to the Lake-shore Drive park. The staff were very nice and courteous. We felt being among the friends. The complementary hot breakfast was very good. The only negative item was the sleeper sofa, where the springs were loose. We moved the mattress to the floor and it was OK. The next day, I reported this issue to the front desk. We were offered a rolling bed, but my son preferred to keep the mattress on floor for the second night of our stay. I may add that the Front Desk staff, took $20 off of the room rate for the second night.
Genuine Hotels.com guest review
2 night trip Aug 27, 2014
Mohammad
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very nice hotel with a great location. 10 minute walk to Navy Pier! 10 minutes to the L then short ride to Wrigley. Close to shopping and many restaurants. Staff was friendly and the breakfast offered was great. This will be my go to hotel next time I visit Chicago!
Genuine Hotels.com guest review
1 night trip with friends Sep 2, 2014
A Traveler
US
4.0 / 5Excellent
"A little less polished hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The room was nice but some of the recent repairs lacked finesse. The provided coffee maker on the bathroom sink counter kept getting on our way and there was a lack of places to put things like the bedspread etc. The breakfast had less variety than other hotels in the same category and the smaller breakfast room tended to be overcrowded no matter when you were there.
Genuine Hotels.com guest review
4 night family trip Aug 28, 2014
A Traveler
US
4.0 / 5Excellent
"nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was great, the only issue I had was that there was no refrigerator in the room, while not super important we didnt realize it until we came back and had no where to store our leftovers. Beyond that the hotel was great!
Genuine Hotels.com guest review
1 night trip Aug 28, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to the Magnificent Mile"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel, centrally located, just blocks from Michigan Ave. The rooms were a little small, but who stays in their room in Chicago, right? The free breakfast was a pleasant surprise and the staff was awesome!
Genuine Expedia guest review
Other trip Sep 2, 2014
Susan
US
3.0 / 5Good
"Needs Renovation"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Friendly staff. Good location. But the building and rooms need renovating. We had an executive suite which smelled heavily of mold - and not just in the bathroom. Common areas were plain. No real amenities. The corner bakery (literally around the corner) and capital grille steakhouse down the block were awesome and close.
Genuine Hotels.com guest review
3 night family trip Aug 28, 2014
A Traveler
US
5.0 / 5Outstanding
"My Stay at Fairfield Inn"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everyone and Everything was pleasantly good, nice clean quiet room very comfy.
Genuine Hotels.com guest review
1 night business trip Aug 25, 2014
Sammy Campbell
US
3.0 / 5Good
"Pros and Cons"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Pro's: Great location for the Navy Pier and magnificent Mile, Cool lobby though its quite small in relation to what the pictures show. Several elevators and we never had to wait more than a couple seconds for an elevator. Complimentary Wifi and Breakfast which was just fine. Helpful and friendly bell hop to help us to the room. Valet parking, though at a premium. Cons: Older hotel, you can tell when you look at the details, its a "lipstick on the pig" type of makeover. We got the larger suite so the kids could sleep on the pull out bed, the mattress on this couch was paper thin anyone over 60 lbs would be feeling springs in their back (luckily my kids were small and didnt care) but the worst part was the mattress had no sheets and was soiled horrendously to the point most people wouldnt want to touch it..before the wife could see it I found the sheet\pillow bag in the closet and put the sheets on that bed. Then in the morning I did the same thing to undo it so the kids could have more room. The view from the suite was looking at an awful ran down room but we were in chicago to look out of our room but it is what it is. Decent free breakfast, quick elevators, good location, kids bed excluded, a clean hotel.
Genuine Hotels.com guest review
1 night family trip Aug 15, 2014
Jon Ashley
US
3.0 / 5Good
"Better than expected"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We needed a place to stay before heading to South Bend. Staying downtown Chicago was a must in the itinerary and this hotel fulfilled our needs and expectations. Friendly staff in the reception and valet parking. Breakfast also adequate and convinient
Genuine Hotels.com guest review
1 night trip Aug 17, 2014
Cesar
US
3.0 / 5Good
"Great Location, mediocre hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    5.0
The hotel is right smack in the middle of tons of nightlife and many great attractions. The hotel itself is mediocre. The staff were perfectly nice and helpful, the room was perfectly clean, but for the high price of the room I expected basic perks that were not available such as room service, complimentary sundries, etc. And also the carpeting is about 50 years old. The room did include a fridge and a microwave which was nice.
Genuine Hotels.com guest review
3 night trip Aug 8, 2014
A Traveler
US
4.0 / 5Excellent
"Somewhat affordable with Yummy, warm breakfast!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Breakfast til 10 was the best! Thank you!
Genuine Hotels.com guest review
3 night trip Aug 8, 2014
Carrie
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews