"Good, clean location for the price"
The hotel staff itself was fine. The vallet staff does NOT speak English, so everything got messed up with bringing the car/getting the car out of vallet, etc.Genuine Hotels.com guest review
Response by Fairfield Inn & Suites Chicago Downtown / Magnificent Mile Dear Tammy, Thank you so much for your candid feedback! I will share your comments with my team! I appreciate your concern with the valet attendants and will share that with the proper department. I hope you enjoyed your visit to our wonderful city. We hope to see you again whem Chicago warms up! Janet Arreola Guest Experience Manager
Loved this hotel and the staff. LEO was amazing, very helpful amd everyone was so helpful as this was iur first time to Chicago and we knew nothing about where to catch buses or taxisor where the shops or resturants were. Excellent !..Genuine Expedia guest review
The only complaint I would have is that the layout of the breakfast room does not make it easy to get food. They have everything set up in the smallest area AND near the entrance. They need to place it in the larger area where a proper line can be made and people aren't in each others way constantly. Also, they need more than two waffle makers...Everyone […] wants waffles! Read moreGenuine Hotels.com guest review
Location was within walking distance of MI Ave. Hotel was clean and staff was very accommodating and friendly. Would definitely go back!Genuine Hotels.com guest review
"DAUGHTERS 24TH BIRTHDAY"
We really enjoyed our stay at the Fairfield Inn. We were visiting for our daughter's 24th birthday. Check in, and check out were a breeze. The room was clean, the breakfast was very good, and the location was great! We will definitely stay here again. The only minor complaint I have is the walls seemed pretty thin.Genuine Hotels.com guest review
"Good location, but too pricy for what they offer."
Location couldn't be beat, but our room was very small for what we paid. Also the hotel and our room seemed a little dingy to us. And we know it's Chicago, but $55 a night for valet parking is way too much!Genuine Hotels.com guest review
Response by Fairfield Inn & Suites Chicago Downtown / Magnificent Mile Dear Amy, Thank you for your feedback! Our hotel is centrally located to many Chicago attractions and the famed Magnificent Mile; I am glad you were able to enjoy our location! Valet parking anywhere in the city will range from $55 - $65+. We try to offer the best available rate for our guests who do choose to drive into the city. We will address any concerns with our staff regarding the cleanly.ness of your room during your visit. Please be assured you will not experience this on your next visit to our hotel. Hope we get to see you again!
"Perfect location, wonderful staff"
This hotel is just off Michigan Ave, so you're in the perfect place for shopping and dining. There are plenty of dining options that are within walking distance. The hotel staff is very accommodating, our room was spotless, and the beds are very comfortable. You'll be happy you stayed here.Genuine Hotels.com guest review
"Clean, friendly, convenient hotel"
Clean, friendly, convenient hotel.Genuine Hotels.com guest review
The hotel was what I thought it would be, however I was disappointed that the self-parking was 2 blocks away. That should be mentioned on the site for people who do not know Chicago. I thought it was connected to the building. The breakfast was nice, however the set up is not. Way too congested. Too small of a space...you have to really work to get […] near the food. The biggest problem is our room smelled like smoke...really disappointed about that. Read moreGenuine Expedia guest review
"great value and friendly staff"
Cool hotel with modern flair. Breakfast niceGenuine Hotels.com guest review
"great location, small rooms"
booked a king size bed and the room itself was significantly smaller and not as nice as the pictures show. but great location.Genuine Expedia guest review
Lot of truck noise and construction type noise at night made it hard to sleep. Need refrigerators in rooms.Genuine Expedia guest review
Absolutely nothing wrong about itGenuine Hotels.com guest review
Everything was great.Genuine Hotels.com guest review
"One night only"
Needing a place to stay in the city for the night, this was the best deal available for $81.42. It was a nice place to sleep and take a shower and there where many available places to store clothes or hang them if one was staying longer than one night. The thermostat can be adjusted to your needs which I appericiated because I tend to get cold easily […] and it was a very cold night in Chicago. They serve breakfast till 10am; I didn't like the eggs and sasuage, but enjoy the fruits, yougart, and bagel. They also have coffee and tea, though I prefer juice in the morning. Overall for a one night stay for 2, it met our needs and $81.42 for a last minute arraignment in the magnificent mile was a good deal. Read moreGenuine Expedia guest review
We booked this hotel because it was a good price and offered a breakfast. We were pleasantly surprised at what a great location it was! Close to almost everything. The hotel staff was awesome. The two valet attendents, Charles and Roumel were the best!! They offered suggestions, gave us coupons and were just so friendly. We will be back!Genuine Expedia guest review
"Almost perfect weekend."
We arrived at the hotel Friday evening to find extremely overpriced parking for our car. The room was smaller than advertised. We were able to get in the room fine. The next day we left early to go to our schedule plans. When I got back to the room that evening, the single most important item left inside was no longer there. Immediately I went to the […] front desk. there was a man and lady who I explained my situation to. They suggested that I speak with the manager. I told the manager what the item was, a homemade birthday card for my girlfriend who was now waiting for me in the room. She assessed the situation after our conversation and came to the conclusion that it was my fault. The manager Janet said that I had put it in a place where the house cleaning would assume to take it and that I should think like house cleaning so that that would not happen. House cleaning said "It looked very important" and promptly took the card and folded it in half, twice, and threw it away. As you may be able to understand I was having a difficult time remaining calm at this point. I remained calm and cordial with her the entire conversation. When I asked for a refund for the room she said if I did not leave the lobby right then and there she would proceed with calling the authorities to have me removed. I have now been in the lobby for over an hour have talked with 4 different people about the situation and have nothing to show for it. The manager walked away from me leaving the situation. Read moreGenuine Expedia guest review
Response by Fairfield Inn & Suites Chicago Downtown / Magnificent Mile Dear valed guest, we want to thank you for choosing our hotel and also sharing with us your experience and observations. Your situation is certanilly a little unusual for us because it seems from what Im understanding that a precious item was placed in an area as not to be discovered by your loved one who was sharing the room with you and then when you left the room housekeeping came to the room, cleaned the room per Marriott cleaning standards and unfortunately mistaked your card as garbage because it was hidden in the same area as the room garbage can. I can certanilly understand your disappointment because the item had great senemintal feelings tied to it, but our staff did nothing wrong, they are trained to empty the trash, straighten up the room and in general proved the room a general cleaning. When I asked the associates working that evening they felt badly that your item was gone, but we cannot reimburese a guest when the staff did nothing wrong. Janet was willing to help you, but Expedia requires the registered guest to call when any credit or reservation questions occure.
The bed was so comfortable that I fell asleep easily. I enjoyed staying at the hotel so much that I felt great in the morning.Genuine Hotels.com guest review
"Great price, free breakfast, small room"
This is a very nice clean hotel with a convenient location. The bedroom area was small in my queen size single room. The bed was comfortable. Overall, great price and convenient for a quick overnight stay, would definitely return.Genuine Hotels.com guest review
The stay was very pleasant as was the breakfast.Genuine Hotels.com guest review
Staff was friendly and the room for thr price point was outstanding. Will go back. Just wish their was a pool.Genuine Hotels.com guest review
Clean room and comfortable bed. The complimentary breakfast was a plus! Definitely would stay there again.Genuine Hotels.com guest review
"Ver quite eniorvorment look it was great ."
Quite place to be it was nice cozy,breakfast was great choice for over nite place to stay.Genuine Expedia guest review
"good location for shopping"
room adequate but quite small. breakfast was the best part of the hotel! staff quick to keep everything refilled. good location for shopping.Genuine Hotels.com guest review
Saturday night the guy in the suite next to our room was throwing a wild party with loud music and people at 2:30 in the morning. We had to call the front desk and they sent security up to quiet it down. The rest of the stay was fine.Genuine Hotels.com guest review
"Nice hotel its located near a lot of attractions"
The room was nice the staff was great and helpful I might add. The staff arranged for a cab to pick us up they hooked me up with flowers for my girlfriend. The city life is great however I do like my rural area in which I live. I will visit again at the Fairfield Inn.Genuine Expedia guest review
"An uncomfortable stay in downtown Chicago"
I have never written a review for a hotel stay, but our stay at the Fairfield in downtown Chicago was NOT a comfortable one. We chose this hotel for it's convenient location, but the room itself had many issues. We reserved an Executive Suite for it's size and separation of spaces. We were traveling with our children and liked that this room was larger […] and had 2 tvs. Unfortunately our "Suite" was not as pictured on Expedia's website. The sofa bed was not a bed, it was a horribly uncomfortable, stained loveseat with a spring "mattress" wrapped in a thin layer of batting. Unsleepable. No privacy wall between bedroom and sitting area as is pictured. Essentially, the room had 2 tvs that couldn't be watched at the same time. We tried to lay in bed and watch one thing while our children sat on the couch and watched something else, but forget it. They were changing our channel and vice versa. The king mattress was thin and we could feel & hear the springs when we laid down. Not what we wanted after long days of travel & sightseeing. The fridge was broken, so all those pizza leftovers had to go straight in the trash the next day. The bathroom, which included toilet, sink & shower in 1 enclosed area, had no vent. I could not get ready while anyone else showered. I tried using my blow dryer outside the bathroom, but no other plug worked. Staff was nice but promised twice to bring the luggage cart (once when arriving and once when leaving) and failed on both counts. Read moreGenuine Expedia guest review
Served my purposes well!Genuine Hotels.com guest review
"A Great Deal"
We were in town to offer support for our daughter in law undergoing heart surgery at Northeestern. The hospital was 1 block away. The room, while on the small side, was spotlessly clean. The staff went above and beyond to be helpfull. The breakfast was excellent. Overall a great place to stay !!!Genuine Hotels.com guest review
"Great location. Friendly staff. Good value."
Although I live in Chicago, I needed a little "staycation" location while my apartment was being painted. I couldn't have picked a more comfortable, friendly and affordable hotel anywhere else in Chicago's top tier Mag Mile area.Genuine Expedia guest review
"Great Customer Service"
The most remarkable thing about my stay was the customer service. I felt well taken care of by all the staff from the moment I walked in, to breakfast and even while checking out. At one point, I asked where I could find snacks and was pointed to a variety of locations. The way I was given directions to welcoming me back was above what I considered […] good service. Excellent Job! Read moreGenuine Hotels.com guest review
Everything was perfect. Location was great for whatever it is that you would want to doGenuine Expedia guest review
The staff were very helpful and accommodating! They gae great suggestions for places to visit in the area. Overall great experience.Genuine Hotels.com guest review
Staff was very friendly, the only thing we didn't have our way was the parking validation but we parked in the wrong parking garage, they will validate parking but its for a specific lot. Overall the stay was great and we will be staying there again!Genuine Hotels.com guest review
"Its Cold Outside"
Everything was perfect with the staff. The hotel itself had a problem. It is one of the coldest weeks in Chicago and the heating system in the room broke down at night. I woke up freezing. Other than that, this is still one of the best places to stay in Chicago for the money. The staff is 5 stars out of 5. The hotel and surrounding area is excellent. […] This one time incident aside. Better lace to stay than the Courtyard 1 block down. I would recommend staying here. Read moreGenuine Hotels.com guest review
Had a great stay my room was a littl compact but clean and comfortable, and the staff was very curtiousGenuine Expedia guest review
"Great location close to everything!"
Walls were thin, could hear everything in next room. Beds were adequate, breakfast was mediocre at best. Great location. Staff was very nice and helpful.Genuine Hotels.com guest review
"Really... In the middle of winter in Chicago"
The staff was excellent. The few times I have stayed here the staff has been as good as 4Seasons, Ritz Carlton, etc. Morning breakfast is great. I usually give this Fairfield (this location) the highest rating. However, I went to sleep with the heat on and everything was great. I woke up freezing. The unit in my room had broken. This was one of the […] coldest weeks in Chicago this year. So for all things to have gone wrong, you guessed it, the heating system. However, everything else about this Fairfield is 4 Starts. Great value for the money. Read moreGenuine Hotels.com guest review
"Great location, nice amenities"
Room was very clean and the staff was friendly. Hot, delicious breakfast always a plus! Great price -- would stay here again!Genuine Hotels.com guest review
"Excellent Hotel! Great Staff, Service & Location"
The Staff were all very welcoming, and went out of their way to assist us in any way. Very friendly and approachable. The concierge were very knowledgeable about Chicago. The Room was very clean, and the cleaners did a great job tidying up everyday. Comfy beds, nice bathrooms. The Free Continetal Breakfast was brilliant. Pancakes, scrambled eggs, […] sausages, fruit, cereal, yoghurts, toast, OJ... - ALL Unlimited. It ended at 10am so plenty of time to stock up on fuel for the day. The Price was great for what we got. $103/night. Fantastic deal. Read moreGenuine Expedia guest review
"Great location and a Great value!"
We were in Chicago for a long weekend for a wedding and we wanted to stay downtown so we could be close to the church and reception, but also close to all the shopping and sites/attractions that downtown has to offer...and this place was PERFECT! The room was spacious for our needs (we knew we wouldn't be in the room much anyway) and was within walking […] distance to the Hancock building, all of the shops along Michigan Avenue, and Navy Pier...so we didn't have to worry about driving and parking (costs are outrageous enough anyway, it's better to just park once and walk!). The hotel staff was very courteous and helpful...and they provided us with discount cards to ALL of the places we wanted to visit! All you have to do is ask. The free breakfast is good for the budget-minded and was actually pretty decent with something for everyone in our family. Read moreGenuine Hotels.com guest review
"Valet experience with getting my rental car parked"
Overall the hotel needs a renovation especially the bathroom inside valet was great and I tipped them wellGenuine Expedia guest review
Well, this is really average hotel with nice design for the lobby (even it is small) and many rooms available. I asked for higher floor room and the reception stuff was helpful and gave us one :). As mentioned before from other reviewers, there is no fan in the restroom, but there was a ventilation hole which is helpful to circulate the air! Otherwise, […] everything in the room are in good condition and enjoyed staying there for the NewYearEve and NewYear day. ""Only one thing needs to improve, the breakfast area is really small comparing to the number of people were there for the breakfast!! They need to expand the area and add more tables and chairs"". Thanks and enjoy in your staying! Read moreGenuine Hotels.com guest review
Very nice, clean room and staff was pleasant and exceptionally courteous. Look forward to staying there again. Close to Lake Michigan, the Navy Pier and shopping.Genuine Expedia guest review
"Very Convenient Location"
I enjoyed the hotel and its convenient location. The staff was very friendly and helpful and my room was clean. I have no complaints.Genuine Hotels.com guest review
The service and employees of this hotel was outstanding! The only problem was finding it, because I came in after dark and their marquee is not very bright. The valets were very courteous and the front desk personnel were very helpful when needed. The hot breakfast in the morning was a real plus!Genuine Hotels.com guest review
"Very nice, affordable hotel"
Stayed for 4 nights. Comfortable, quiet room. Breakfast was good, staff helpful. The only wierd thing was that you had to turn on the lightswitch in the hallway to be able to operate the TV in the bedroom.Genuine Expedia guest review
"Great location, great price and even better staff!"
The Fairfield Inn on Ontario Ave met all of our expectations. The room on the 15th floor was clean and well fitted for two people. The breakfast was excellent with everything from hot waffles to yogurt, fresh fruit and an assortment of breads and sweets. Something for everyone. But the best part of our stay was the front desk staff. No matter what time […] of the day we came in or left we were greeted and had all of our questions answered promptly. The only thing I would say bad was that the staff members weren't wearing name tags so I could mention and thank them all individually. You should look no further for a stay in Chicago that will exceed all of you needs. Enjoy! Read moreGenuine Hotels.com guest review
"Wonderful quality of service"
I stayed at this location for a business trip (with sight-seeing in between!), and I could not be more impressed with their polite, friendly, helpful staff. They were very welcoming when I arrived, patient with my questions, and always had a smile when I returned. What really impressed me was that I had taken a Megabus into town, which didn´t depart […] until late that evening for my return. When I asked the front desk staff about the locker services at the Union Station, they offered to keep them in their storage for the rest of the day so that I could explore the city unencumbered (which saved me locker fees!). While the room itself was wonderful, but nothing too exciting - your standard Queen room with black-out blinds, clean bathroom, free Wi-Fi - its location was about two (very short) blocks to the Magnificent Mile and there are tons of food places to explore for foodies. The bus stops are very close, although the Metro is a little bit (but not much) further out. They also offer a FREE hot breakfast buffet from 6-10am! Ultimately, wonderful place to stay, and I would definitely stay again!!! Read moreGenuine Hotels.com guest review
"Centrally-located, nice hotel"
Very centrally located and great for conferences if you don't want to pay the high prices at nearby hotels. Staff is very friendly and helpful. Rooms are clean and the bed was very comfortable. I would definitely stay here again.Genuine Expedia guest review
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