All hotels in Orlando, Florida, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here7701 Universal Blvd, Orlando, FL, 32819, United States of America, ‏‎855-239-9401
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3.9 / 5Good

Score breakdown (from 858 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.9
  • Comfort
    3.9
  • Condition
    3.7
  • Neighborhood
    4.2
5.0 / 5Outstanding
"Love the big hot breakfasts"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Stairs need vacuuming at least once a day, as they lead from breakfast area, contain food crumbs, not done in 3 day stay
Genuine Hotels.com guest review
1 night trip with friends Nov 7, 2014
A Traveler
US
5.0 / 5Outstanding
"love the no smoking/ no pets hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Need to pay attention to the carpeted stairs, had white powdered donuts on , not cleaned entire stay. Stairs leads from the breakfast area.
Genuine Hotels.com guest review
2 night trip with friends Nov 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Impressive !!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent for this hotel chain.
Genuine Hotels.com guest review
3 night romance trip Nov 2, 2014
Yongyos
US
5.0 / 5Outstanding
"Great place to stay, easy location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was clean. Everyone was super friendly. Breakfast was delicious.
Genuine Hotels.com guest review
2 night family trip Nov 1, 2014
Cara
US
5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was very friendly upon arrival and made feel very comfortable.
Genuine Expedia guest review
Other trip Nov 3, 2014
A Traveler
US
2.0 / 5Fair
"Poor"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Usually have a good experience with this chain but the room smelled horrible!!!! Not clean at all.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson Orlando Universal, Florida
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. We again apologize for your concerns and will be sure that this is addressed so that this does not occur again in the future.
Other trip Oct 30, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed four days, nice, quite, clean, and comfortable.
Genuine Expedia guest review
Other trip Oct 29, 2014
A Traveler
US
2.0 / 5Fair
"Close to parks: Disney, Universal, Sea world etc.."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Nice hotel but nearby(not this hotel) outdoor music plays till after midnight and you are unable to get a good nights rest. We stayed there on weeknight.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson Orlando Universal, Florida
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every noise complaint serious and try to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.
Other trip Oct 25, 2014
Steve
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great location! Great staff! Would definitely go back and stay there again!
Genuine Expedia guest review
Other trip Oct 25, 2014
A Traveler
US
4.0 / 5Excellent
"We'll be back"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This was a quick overnight stay. Every one was friendly and helpful. The room was clean and the beds comfy. Delux continental was nice. I would have no issues with staying there again.
Genuine Hotels.com guest review
1 night family trip Oct 8, 2014
Tori
US
5.0 / 5Outstanding
"Great!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
After looking a lot we found this place and I thought why not everyone has reviewed saying it's great and it was. Very comfy, very close to universal only problem is there wasn't enough parking spots when we got back from the park. Anyway if your thinking of staying do it!
Genuine Hotels.com guest review
1 night trip Oct 11, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel about 1.5 miles from universal"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The rooms and staff were nice. Breakfast was pretty good. My only complaint is that the free shuttle to and from Universal only runs once in the morning when the park opens and once at night when it closes.
Genuine Expedia guest review
Other trip Oct 13, 2014
A Traveler
US
4.0 / 5Excellent
"Pleased."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Wi fi wasnt working all 3 days. Breakfast very good. Staff pleasant. Bathrooms could be updated but not horrible. Rooms clean, plenty of pillows. Fridge & safe in room which was nice. Saw a front desk person get their palm greased by a cab driver, didnt like. But maybe they all do that. Idk.
Genuine Hotels.com guest review
2 night family trip Oct 3, 2014
A Traveler
US
5.0 / 5Outstanding
"great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We love this hotel. Have stayed three different times in the last year. Prices are reasonable, staff is friendly, hotel is clean, and breakfast is wonderful. Would definitely recommend this place!!
Genuine Hotels.com guest review
1 night trip with friends Oct 3, 2014
Sean
US
4.0 / 5Excellent
"Great hotel nextbtonuniversal studios"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Front desk clerk the night we arrived was awesome. Professional friendly sooo much better than the Hyatt we stayed at the night before
Genuine Expedia guest review
Other trip Oct 7, 2014
kevin
US
5.0 / 5Outstanding
"country inn"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We had an excellent day everything was super clean and the staff was friendly especially the overnight front desk clerk was really really really really a nice guy was very polite cool he made my sta the best experien the best experience I need to raise
Genuine Hotels.com guest review
1 night trip Sep 24, 2014
Rick
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was nice overall except for no Wifi service in our room. We had to sit near the desk to be able to use wifi... Breakfast choices were okay..
Genuine Hotels.com guest review
1 night trip Sep 26, 2014
Susan
US
5.0 / 5Outstanding
"Very nice people that work there."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I would tell all my family &friend about the hotel after all the walking we did at universal we had a peaceful sleep. Loved it
Genuine Hotels.com guest review
1 night business trip Sep 6, 2014
Sherrie
US
3.0 / 5Good
"You get what you pay for"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
We were in Orlando for the Home Show at the Convention center. Hotel was reasonably close to the convention center and easy to get to. The staff was very friendly. The morning after our first night, the carpet was soaking wet in front of the A/C unit. We told the front desk about it on our way out that morning and were told it would be taken care of. That evening when we got back to the hotel.... The carpet was still a bit damp but A/C appeared to not be leaking any more. Room smelled musty the rest of the night. If you are in town for business and may require the use of a business center... This hotel us not for you. Their business center consists of a computer and printer sitting next to the front desk in the lobby. There was always someone on it. We had to go to Office Depot just to print and copy some papers.
Genuine Hotels.com guest review
2 night trip Sep 5, 2014
Jackie
US
4.0 / 5Excellent
"Nice hotel so close to universal studios"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very comfortable, love this hotel! Good breakfast , transportation free for Disney ,universal studios and sea world !
Genuine Expedia guest review
Other trip Sep 5, 2014
georgia
US
4.0 / 5Excellent
"Central location for theme parks"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall my experience was great. The front desk gentlemen was friendly and very sociable. My stay in the room was clean, nice and comfortable. The continental breakfast offered was great and had a nice selection of food items. The only thing I disliked about my stay was that the housekeeper entered my room barely knocking on the door 2 hrs before check-in. I found this odd but all other factors were great.
Genuine Expedia guest review
Other trip Sep 3, 2014
A Traveler
US
3.0 / 5Good
"GREAT LOCATION"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
GREAT LOCATION AND SERVICE TO BOTH UNIVERSAL & DISNEY PARKS. HOWEVER, THE BREAKFAST STAFF WAS LESS THAN ACCOMMODATING. THEY WOULD TAKE THEIR TIME REFILLING ALL UTENSILS,JUICE, PLATES & TIME. BREAKFAST WAS UNTIL 930 NAM ON WEEKDAYS AND BY 850AM THEY DIDN'T WANT TO REFILL AND CHANGE. MORE THAN ONE GUEST ASKED POLITELY IF MORE WOULD BE COMING OUT AND THEY SAID "WE WILL SEE". THERE WERE MANY FAMILIES THERE WHO I AM SURE WOULD HAVE THE SAME COMPLAINT. IT SEEMS THEY WERE NOT AWARE OF THE AMOUNT OF GUESTS IN THE HOTEL OR SOMETHING. THE FRONT DESK AND CLEANING STAFF WERE VERY HELPFUL AND COURTEOUS. THE BREAKFAST STAFF SEEMED LIKE THEY JUST DIDN'T WANT TO BE BOTHERED. I WAS THERE FOR 6 NIGHTS AND IT WAS THE SAME DURING THE WEEKEND OR WEEKDAY
Genuine Expedia guest review
Other trip Aug 23, 2014
KAT
US
4.0 / 5Excellent
"Great for our Conference at the Convention Center"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Our stay overall was good. We were gone daily due to all day events at the Convention Center. Most of the staff were friendly, but we were frustrated with the desk staff. We reported a small issue with our room 2 days into out 6 day stay. They said they would take care of it. they never did.. For us the location was great. Very busy hotel when we were there, including a tour bus in the parking lot nightly. our room was clean, and they had the normal Country Inn perks, coffee and cookies. Our sink drained slow and somewhere seemed to have a leak. Industrial fans running nightly on the ground floor pointing at the ceiling and on the 3rd floor, a little disconcerting.
Genuine Hotels.com guest review
5 night trip Aug 11, 2014
A Traveler
US
3.0 / 5Good
"Okay for hotel,but not okay for hotels.com booking"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Considering the price paid for the hotel, I would say this hotel is considered fair to good. However, booking through hotels.com was not acceptable. We were there at 11 pm after spending all day at Disney World. The hotel front desk could not find my reservation although we had confirmation number and prepayment. We were waiting for 40 minutes for nothing. We had to pay again for that night. A hotel manager fixed the problem next day.
Genuine Hotels.com guest review
3 night trip Aug 16, 2014
Junchul Kim
US
2.0 / 5Fair
"Hotel ok"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
They have no fridge or microwave . Lights went out in bathroom but no one available till next day .
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson Orlando Universal, Florida
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns & Suites standards.
Other trip Aug 20, 2014
doughboy
US
5.0 / 5Outstanding
"Nice please"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything ok
Genuine Hotels.com guest review
1 night family trip Aug 15, 2014
Patricio
US
5.0 / 5Outstanding
"Great Hotel & Great Price!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel staff was really nice. the beds were comfortable and the room clean. the only neutral comment I have would be that the free breakfast wasn't that great.; however, this hotel is totally worth every penny.
Genuine Hotels.com guest review
1 night family trip Aug 16, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel to stay in Orlando with reasonable price. Hotel is near many attractions.
Genuine Expedia guest review
Other trip Aug 15, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Awesome and pleasent stay !! I recommend ..................
Genuine Expedia guest review
Other trip Aug 13, 2014
A Traveler
US
1.0 / 5Poor
"Poor Customer Service"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I want to commend the two desk clerks that I initially dealt with, Judy and Juan. However, later that night we had a run in with who we were told by her, that she was the "Front Manager", her name was Kris. She had the worst condescending attitude, not only to us a guests at the hotel, but to an employee, Juan. She literally said that "he was smaller than her, and he couldn't tell us anything", about the parking situation that we were trying to handle, when in all actuality, he advised us where to park upon our arrival. She also implied; since we booked through Expedia and not the hotel directly, that we were less worthy to have any complaint or concern, since we used a third party to book our stay. The local Police and the General Mgr. were called that night and the situation was handled in our favor. Country Inn & Suites should better train their staff, to not only treat guests with courtesy and professionalism, but their fellow employees as well. My group of 10 will not be patronizing this establishment again.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson Orlando Universal, Florida
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. We are pleased that you had a positive experience with two of our staff members, but very sorry to hear that not all of our staff was able to exceed your expectations. Please know that we have addressed this situation so that it does not occur again in the future.
1 night trip Aug 9, 2014
Johnny
US
4.0 / 5Excellent
"Nice and busy hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice. Very busy. Hotel handled the rush as best they could. Hotel was close to many of the Orlando attractions.
Genuine Hotels.com guest review
3 night family trip Aug 4, 2014
MADA
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel was conveniently located near universal studios with shuttle service and complimentary breakfast.
Genuine Expedia guest review
Other trip Aug 10, 2014
A Traveler
US
2.0 / 5Fair
"Not the same."
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
I have stayed at this hotel a few years ago, it has really gone down hill.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson Orlando Universal, Florida
Thank you for taking the time to write a review regarding your recent stay with us. I am sorry to hear that we were not able to exceed your expectations during your stay. It is always our goal that each guest leaves satisfied. We will share your review with our staff so that we can improve on our operations and hope to be able to exceed your expectations the next time you are in our area,
Other trip Aug 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Bang for your buck"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Staying there again
Genuine Hotels.com guest review
2 night trip with friends Jul 30, 2014
Steve
US
4.0 / 5Excellent
"Fun Family Vacation"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
It was a very nice vacation with the family. We had so much to do. The hotel offered ticket service to the parks and free shuttle. The taxis were affordable since we were a group of 10. We had a very nice experience.
Genuine Expedia guest review
Other trip Aug 1, 2014
Figaroa Family
US
3.0 / 5Good
"Orlando - Typical mid priced hotel - disappointing"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Had to ask for towels at the pool twice and they were never delivered. AC in room is very loud when it turns off and on Pool furniture was moldy and the landscaping was horrible, especially around pool Room was OK but not clean up to what a hotels standard should be
Genuine Expedia guest review
Other trip Jul 31, 2014
Michael
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
My husband and I went to this hotel celebrating our anniversary.. we got to the hotel close to 4 o'clock pm, and there were 3people in front of us.. took almost 30 min to get thru all the people.. only 1 person working at the front desk. When we get to our room, for the most part it was clean. The only thing wrong with it, there seemed to be coffee ground smashed and dried into the floor in front of the microwave. We stayed 2 nights, the 2nd day, we went to Universal, and we got back around 4ish.. the maid service hadn't even been in to clean up the room yet. The breakfast was ok.. its your typical hotel breakfast. Location is not the best.. being that ifyour coming from Universal, you have to make a u-turn everytime to get to the entrance. It was goodfor the money though.
Genuine Hotels.com guest review
2 night romance trip Jul 26, 2014
rebekah
US
4.0 / 5Excellent
"Nice, comfortable room, priced affordable!"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We were very pleased with our stay at Country Inn and Suites. It was nice, comfortable, clean and affordable. Check in was a bit slow and the breakfast both days was fair at best. There were many people and not enough good. Overall, however, it was a good experience and I would definitely stay there again!
Genuine Expedia guest review
Other trip Jul 14, 2014
Family Vacation
US
5.0 / 5Outstanding
"Slept very well at this hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The bed was very comfortable and the room was very clean. Would stay here again and recommend it to friends and family.
Genuine Hotels.com guest review
1 night family trip Jul 5, 2014
Heather
US
3.0 / 5Good
"Need updates"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Our room definitely smelled musty. Everyone was very nice. There was a sign at front desk that they were in middle of remodel. I am hoping we didn't have a room that was already remodeled. Breakfast was very good with lots of variety.
Genuine Hotels.com guest review
1 night family trip Jul 2, 2014
Lia
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
HOTEL CONDITION IS OK. I ENJOY ON BREAKFAST.I WILL REFERRAL TO SOMEONE
Genuine Expedia guest review
Other trip Jul 4, 2014
A Traveler
US
4.0 / 5Excellent
"Nice"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The room was clean. I had a dirty comforter on one of the beds but that was easily rectified. Being a previous hotel owner, I know how hard it is to clean a room. Some things can be easily missed by mistake. Overall great experience. The bad manners of other guests did not impact my experience. Hotel can not be held responsible for others terrible manners.
Genuine Expedia guest review
Other trip Jun 30, 2014
Yvonne
US
5.0 / 5Outstanding
"overall decent"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The pool could've used a little attention such as bottom of pool needed cleaning. Not all the hotel employees but one in particular that works days could be more friendly and greet cutomers.
Genuine Hotels.com guest review
3 night trip Jun 21, 2014
P. Scott
US
2.0 / 5Fair
"Not recommended"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
1). Hotel look new on the outside. 2). Missing cologne 3). Housekeeping did not show up on the first day 4). Breakfasts can not keep up on Saturday morning.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson Orlando Universal, Florida
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.
Other trip Jun 23, 2014
Calvin
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Went to a dear friend's wedding We were very impressed with country inn & suites. Economical price for a first class hotel. We will be back.
Genuine Hotels.com guest review
2 night trip Jun 13, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Friendly staff. Rooms clean. Close to parks. Would recommend.
Genuine Expedia guest review
Other trip Jun 18, 2014
A Traveler
US
3.0 / 5Good
"Good locations"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    4.0
Very good price, good location, rooms smelling and no clean.
Genuine Hotels.com guest review
1 night business trip Jun 6, 2014
lorena
US
5.0 / 5Outstanding
"Perfect distance from everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Room was clean. Kris the manager was awesome. Breakfast tasted great.
Genuine Expedia guest review
Other trip May 30, 2014
ga peach
US
4.0 / 5Excellent
"Good location, could improve customer service"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
We got to the hotel about an hour before check in and proceeded to the check-in counter, we were not greeted but instead told "License and credit card." I placed those items on the counter and was eventually handed a paper and told "Fill the whole thing out." I did as I was told, but asked a question and received a snippy response, I brushed it off and continued filling the paper out. I handed the paper back when finished and was handed two room keys, thank goodness we had stayed here before and knew where the elevator was because we were given no directions. We proceeded up to our room only to find that it was directly in front of the elevators. The only problem I had with the location of the room was the noise level from other guests traveling in and out of the hotel. We proceeded into our room only to find that it had an odor of old gym socks. The hotel staff could use a bit of sprucing up when it comes to smiling and greeting guests and the rooms could use an update, but overall I was satisfied with the hotel because we spent most of our time at Universal Studios so we didn't have to worry about anything other than sleeping at the hotel. I think next time we plan a vacation we'll find another hotel location to stay.
Genuine Hotels.com guest review
2 night romance trip May 2, 2014
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
The lady at the front desk was very rude. At first we got a room that was not clean; there was trash everywhere. Also, the beds were not made. We booked a room with two bed but ended up with only one bed. It was an unpleasant experience.
Genuine Hotels.com guest review
1 night trip May 3, 2014
us traveler
US
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