"Horrible stay and filthy place."
The non smoking rooms smelled awful. The room wasn't clean, needed to be updated. When I told the staff, front desk person all she said was ok and walked away. Absolutely I'll never stay at a quality inn again.Genuine Hotels.com guest review
The desk people were excellent - friendly, informative, helpful. The room was nice, clean and quiet. The breakfast was more than I expected. Lots of choice. It was a little difficult to find at first because it was tucked away behind a more prominent building but once I put it ion GPS it was fine.Genuine Hotels.com guest review
"DO NOT USE THIS HOTEL"
Hotel was horrible. I was charged twice, once by hotels.com and then choice put a hold on my credit card for the whole amount for 6 days not just $5.00 like other places do. The carpet was nasty, the room smelt like smoke. Over all it was just a dirty hotel. when I tried calling the hotel after leaving, the phone would ring and ring for hours. I would […] get someone who would tell me they would fix it, but never did. Read moreGenuine Hotels.com guest review
This is the NASTIEST hotel I have ever stayed in!!! The lobby, hallways and stairways looked like they hadn't been swept, mopped or vacuumed in over a week! The room itself wasn't as bad although we did find a half drank bottle of Pepsi under the edge of the bed so they couldn't have vacuumed very well at all. I kept my shoes on the entire time I was […] there! Also, we requested a first floor room more than a week ahead of our stay because smoking rooms are available on the second floor; and we were still given a second floor room!!! The second floor REEKS of cigarette odor!!! I would have requested a refund but considering Garth Brooks and UK basketball were in town, there were no rooms available anywhere so we toughed it out. Read moreGenuine Expedia guest review
"Poorly cleaned beds"
The cleaning crew did a very poor job on cleaning our beds. We had to go out and purchase our own sheets and covers. We laid ours over the tops of theirs to insure we were not sleeping in filth.Genuine Hotels.com guest review
"Would stay again even with minor problem."
Stay was good, only problem was the hot water came and went. Most showers were cold. Informed the front desk, they did seem concerned, hope they fixed it after I was gone.Genuine Hotels.com guest review
"Great room but..."
Great room except for the adjoining door was very thin. We could hear our neighbor yell at his kids all evening and in the mornings. They also had a large dog in the room that barked at every sound it heard.Genuine Hotels.com guest review
Staff was courteous, pleasant and eager to be of service.Genuine Expedia guest review
Response by Quality Inn & Suites Winchester Thank your for your review on your recent stay here with us at Quality Inn & Suites. We take all feedback seriously and use all comments to help make our hotel a great place for guests. We are very pleased to see that your stay with us was exceptional. Our staff will be very happy to see that their hardwork and great customer service was noticed and appreciated. We do hope you decide to stay with us again in the future. Have a blessed day!
We had a smokeless room but the hallway smelled like smoke and our clothes as well after we stayed in our hotel room. The breakfast was good. The hotel room s carpet was filthy. My kids feet were black after walking barefoot.Genuine Hotels.com guest review
"One of the worst hotels"
To start the minute we walked into the room it stunk. The toilet seat was totally stained and dis-colored it was gross. The refrigerator door seal was dirty. The carpet smelled was ripped & stained. The furniture was old and the wood warned out. This hotel was gross and I don't recommend to stay here not one night!!! the whole hotel smelled like cigarettes. […] was in a non smoking room that smelled like cigarettes, plus when walking out front door the desk clerk was smoking a cigarette and picking her feet on front bench. Read moreGenuine Expedia guest review
Response by Quality Inn & Suites Winchester Thank you for providing feedback on your stay with us at Quality Inn & Suites. We do apologize for the issues you had while here at our hotel. We do realize that our second floor is our smoking floor and as not all the rooms are smoking rooms the smell still travels and lingers in the halls. We will take care of the toilet seat and get it replaced as soon as possible. We are sorry your stay was not satisfactory and take all feedback seriously and will relay the issues to our staff. We apologize for our staff and the behavior they exhibited on the front bench. That is not acceptable and we will make sure this does not happen again. We do hope that you will decide to stay with us again so we are able to show you a comfortable and courteous stay with us here. Have a blessed day!
"Good sized room"
Stayed overnight on the way home from vacation. Location is not all that close to stores or restaurants. Room was large and comfortable even with two portable cribs set up. Staff seemed more interested in sitting outside and smoking rather than attending the front desk. Room and building were clean and comfortable. Great stay as long as you don't need […] anything from the staff. Read moreGenuine Expedia guest review
Response by Quality Inn & Suites Winchester Thank you for providing feedback regarding your stay with us at Quality Inn & Suites. We are very pleased to see that you enjoyed your room and that it accommodated you and your family. Our apologies for the behavior of our staff the night of your stay. Our staff are trained to be responsive to guests needs and to first and foremost take care of the hotel and the guests. We will take your feedback seriously and make sure all staff are aware of rules and regulations that our hotel has. We do hope that you decide to stay with us again so that we can show you a proper visit with us at Quality Inn & Suites. Have a blessed day.
Smelled really bad--saw a large black bug going across the carpet as we were having breakfast---won't stay againGenuine Hotels.com guest review
Response by Quality Inn & Suites Winchester Thank you for providing feedback regarding your recent stay with us at Quality Inn & Suites. We do apologize for the issues you had while staying with us. We have had a issue with water bugs coming into our lobby area and breakfast area. We are taking care of this issue and we do apologize for the bug being on the floor. We hope that you would consider staying with us again in the future in hopes that we can show you a better stay. Have a blessed day!
"Near our travel plans"
The stay at this motel was wonderful! The staff was very friendly and if a problem occurred they were quick to fix it. The pool was nice==a little cold at times but they adjusted the water temp. Will plan on staying there again next year when travel to Kentucky. Continental breakfast was excellent!Genuine Expedia guest review
Response by Quality Inn & Suites Winchester We would like to thank you for taking the time to review your stay at our hotel. We are very pleased to hear that you enjoyed your stay with us and that you were very satisfied with your room and the other features our hotel had to offer. We strive to make each guest feel comfortable and our staff prides themselves on making each guest feel at home. We will make sure our staff knows there hard work pays off and that they know to continue making the guests stay as pleasant as we can. We hope to see you soon, have a great day!
The overall experience was which matched the price . Hotel had a strong odor of cigarettes and the ac in room 225 sounded like birds chirping so we had to turn it off. Not a bad hotel, just average.Genuine Expedia guest review
Response by Quality Inn & Suites Winchester We would like to thank you for taking the time to complete our online survey. We greatly appreciate all the feedback and take everything into consideration. We do apologize for the noise from the air conditioner. We have looked into this issue and got the problem resolved in a timely manner. We do apologize for the smoke odor and we will look into getting this issue resolved as soon as possible. We do hope to see you again here at our hotel. Have a great day.
"fairly close to interstate"
satisfied in all respects.Genuine Hotels.com guest review
Response by Quality Inn & Suites Winchester Dear Woody, Thank you for taking the time to provide us with feedback on your stay with us. We take all guests responses seriously and try to accommodate all guests request to the best of our ability. We are very pleased to hear that you stay with us was pleasant in all aspects. We hope you choose to stay with us again in the future. We look forward to seeing you again. Have a great day!
Stayed here for a weekend baseball tournament and it was very clean, service was great, pool was good and the breakfast was top notch!!Genuine Hotels.com guest review
rooms had lots of room , bed comfortable pool very nice. very pleased with the experienceGenuine Expedia guest review
No restaurants close by so that was a little difficult but the stay was ok..Genuine Hotels.com guest review
"Bit of work needed"
Our room was spacious and presented a value. There were some maintenance issues, lock on bathroom door was very loose and could have fallen off, one light fixture needed a bulb and the other didn't work. The staff was less than friendly and when ask for extra needing it seemed to be an inconvenience.Genuine Hotels.com guest review
"get the smoke out!"
Alll was really great...but no matter how much I blew the air...the smoke from the other rooms came in!!! every thing else was great!Genuine Hotels.com guest review
An older hotel but nice. Howevee smoking rooms are next to nonsmoking...so smell of smoke. No good for those with asthma etcGenuine Expedia guest review
"College tour for Eastern Kentucky University"
I thought the staff was very helpful and personable. I would stay at this hotel in the future.Genuine Hotels.com guest review
"Very nice and newly remodeled room."
We were very impressed with the room. It was a suite and had a queen bed, fold out couch, large screen t.v. Very large bathroom with seperate sink and mirror in the other room. All had been freshly remodeled and very clean. Very nice. I would stay here again. The breakfast was good, lots of food with variety, even though I got down there at quarter […] to 10am and it closed at 10am. My husband said that the pool was kind of small, but I didn't see it or use it, so I can't really rate it. The staff was friendly and helpful. Read moreGenuine Expedia guest review
"Nice Hotel, Close to Red River Gorge and Lexington"
We stayed two nights to see the Red River Gorge area. Only problem was the room was reserved by credit card. At check in, was told the card was declined as was my bank debit card and another credit card. Not sure if the clerk knew what she was doing, was not pleasant to wonder how to pay for things during the weekend. Checked with the bank, no problem […] with cards and used them at other places that weekend, no problem. BUT, the room was really nice, breakfast was good, no complaints with the stay itself. Read moreGenuine Expedia guest review
"It was a nice motel close to Lexington, Kentucky."
I had a nice stay. I enjoyed breakfast every morning. The room was cleaned each day.Genuine Expedia guest review
The room was very spacious and comfortable. The hotel mixes smoking and non-smoking rooms together, and the hall way reeked of smoke. The smoke smell seeped under the door to the room, causing us to put a towel under the door to block the smell.Genuine Expedia guest review
"Convenient for sight seeing in Ky."
Enjoyed my stay--everyone was very friendly and helpful. Really liked the 3-11 manager Tim!! Made us feel right at home. Have stayed at this motel almost every time in Ky. The one time I didn't I wished I had!! Will be happy to stay there again!!Genuine Expedia guest review
"Clean and comfortable"
Very clean- everything looked new. Enjoyed the breakfast (even waffles!) and the indoor pool. Friendly staff.Genuine Hotels.com guest review
"If you have to"
The air freshener was too strong. Sink was clean. Carpet in the room - picked up dust bunnies on my socks. Bed was good. Had ajoining room door with big gap at bottom allowing neighbors loud phone conversations to come through.Genuine Hotels.com guest review
The room stated two queen suite with sofa bed. The sofa bed was broken and was for some time. The staff seemed that they were not surprised by that the sofa bed was broken. The bathroom door did not latch and all could hear all that you did in the room. The carpet was severely worn down and holed. And we were all afraid to walk in the room with barefoot! […] Will not stay there again. Read moreGenuine Expedia guest review
"Convenient and clean"
We only stayed one night on our way through the area. It was perfect for what we needed it for. The rooms were clean and very spacious. Breakfast was nice too.Genuine Hotels.com guest review
Beds very sleepable. Right off Intersate,but no noise. Kids had fun in the pool. ThanksGenuine Hotels.com guest review
"Not too bad at all"
I stayed for a week for business. It was a perfect location for me. Pricing was right on and room were big and comfortable. Small indoor pool. But breakfast was a disappointment. Thank good goodness I don't stay somewhere for the food. HahaGenuine Hotels.com guest review
"close to interstate"
Not great. Location confusing to get to from exit. No services in the area. Room had strange configeration.Genuine Hotels.com guest review
"Basic but not much else"
To be fair, it looks like they are trying to get this hotel in shape, but they have a ways to go. The room was clean but had a few maintenance issues. The hallways smelled of smoke and had damaged carpets. No elevator to second floor, but a reasonable $25 pet fee (some chains charge much more). It was quiet, so I appreciated that. Good for an overnight […] between driving days, but I wouldn't stay here for a vacation or longer trip. Read moreGenuine Hotels.com guest review
The only negative was the back door down the hall slamming shut the whole night. Maybe some oil would have helped. The room was soooo nice, it was a suite with microwave and fridge with a coffee pot and all the fixins for coffee. The location is right down the road from my relatives and we don't have to go far if we want groceries, a Save A Lot is down […] the road a bit and it is large and oh, so clean. Read moreGenuine Expedia guest review
Although the room it's self was large and not too bad the hallways were in need of attention. The carpet was dirty with huge chunks out if it in quite a few places. The halls smelled terribly of smoke. We booked a group of 5 rooms months prior to our stay yet our rooms were all over the hotel including different floors. We were not happy about that. […] When we complained we were told 'that's the way the hotel is booked'. This hotel seems to be popular with construction type workers. The small parking lot gets very full at night. The microwave and good sized refrigerator in the rooms were a plus. Read moreGenuine Hotels.com guest review
"Time for a new couch!"
The overall condition of the room was OK. The pull out couch was disgusting. The cushions did not match and were covered with stains.Genuine Hotels.com guest review
"Close to lexington for College Game"
The room was clean but had a terrible smoke smell for a non-smoking room when we could locate front desk they were very helpful. With only one person on the desk it was hard at times for them to service people at the front desk when she was doing breakfast, and front desk. Noticed at night could not get a hold of someone when calling the desk because […] of only one person there and having to run things up to rooms, etc... Read moreGenuine Hotels.com guest review
"Watch your credit card for additional charges!"
If staying for any length of time there is an additional 10% per day charge on your card. It takes Quality up to 10 days to release the hold even though they state it is up to your bank, not true, confirmed with bank and they are still waiting for Quality Inn to release the hold. Which means if you stay for 10 days, you can have up to 100.00 unavailable […] on your CREDIT card (not referring to a debit, even though this applies as well) Overall feeling like a sub-standard dicey motel stay with holds placed on credit card while staying there, definitely not a Hampton Inn or similar type of hotel. Read moreGenuine Hotels.com guest review
"Terrific hotel for family!!"
Check in was a breeze--well organized and efficient!! The willingness of staff to assist us was outstanding! We had absolutely no complaints regarding our stay. Will plan on staying there again the next time I go to Winchester,Ky. (Incidentally, was glad to see that the hotel next door to them where we stayed last year went out of business!! It was […] horrid!!) Read moreGenuine Expedia guest review
Stayed there over a holiday weekend so the hotel was full. The other guests were VERY noisy, but the room was comfortable. Good rate so we would stay there again.Genuine Hotels.com guest review
"very nice no complaints"
very nice, we had no complaints. thank youGenuine Hotels.com guest review
"Half-way to where we were going...."
Although the location is not the best in the world, the motel was very nice and clean. The breakfast was great with a nice variety to choose from. We will stay here again on our next trip!Genuine Hotels.com guest review
"ok for the money"
room ok staire way smelled musty . breakfest was ok . nice little pool.Genuine Expedia guest review
This hotel is good if you are traveling on business. It has plenty of room to work and leisure space. Breakfast bar was average. Ensure you specify that you want a non smoking room. Some rooms are smoking rooms, and they will plug you into one if you don't specify.Genuine Hotels.com guest review
"Functional Hotel in convienent location"
Hotel was good for what I needed it for. It was a business trip so it had wi-fi that worked pretty well. The breakfast bar was average, nothing spectacular. Be sure to check your receipt when you check out. Once booked on hotel.com, you have paid in full. When I checked out they charged the card that I check in with for incidentals for the full price […] of my stay. Read moreGenuine Hotels.com guest review
"Not close to anything within walking distance."
Must drive to eat, shop, points of interest------ etc......convenience only rates a 3!!Genuine Hotels.com guest review
Very clean and friendly.Genuine Hotels.com guest review
We requested a non smoking room with a queen size bed, but there were ashtrays in the room and it smelled of smoke and it permeated our garments to where all had to be dry-cleaned. We were there for a funeral so suites and dresses had to be launderer. The bed was a double and uncomfortable. Defiantly a non recommend!!Genuine Hotels.com guest review
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