Smelled really bad--saw a large black bug going across the carpet as we were having breakfast---won't stay againGenuine Hotels.com guest review
Response by Quality Inn & Suites Winchester Thank you for providing feedback regarding your recent stay with us at Quality Inn & Suites. We do apologize for the issues you had while staying with us. We have had a issue with water bugs coming into our lobby area and breakfast area. We are taking care of this issue and we do apologize for the bug being on the floor. We hope that you would consider staying with us again in the future in hopes that we can show you a better stay. Have a blessed day!
"fairly close to interstate"
satisfied in all respects.Genuine Hotels.com guest review
Response by Quality Inn & Suites Winchester Dear Woody, Thank you for taking the time to provide us with feedback on your stay with us. We take all guests responses seriously and try to accommodate all guests request to the best of our ability. We are very pleased to hear that you stay with us was pleasant in all aspects. We hope you choose to stay with us again in the future. We look forward to seeing you again. Have a great day!
Stayed here for a weekend baseball tournament and it was very clean, service was great, pool was good and the breakfast was top notch!!Genuine Hotels.com guest review
No restaurants close by so that was a little difficult but the stay was ok..Genuine Hotels.com guest review
"Bit of work needed"
Our room was spacious and presented a value. There were some maintenance issues, lock on bathroom door was very loose and could have fallen off, one light fixture needed a bulb and the other didn't work. The staff was less than friendly and when ask for extra needing it seemed to be an inconvenience.Genuine Hotels.com guest review
"get the smoke out!"
Alll was really great...but no matter how much I blew the air...the smoke from the other rooms came in!!! every thing else was great!Genuine Hotels.com guest review
An older hotel but nice. Howevee smoking rooms are next to nonsmoking...so smell of smoke. No good for those with asthma etcGenuine Expedia guest review
"College tour for Eastern Kentucky University"
I thought the staff was very helpful and personable. I would stay at this hotel in the future.Genuine Hotels.com guest review
"Very nice and newly remodeled room."
We were very impressed with the room. It was a suite and had a queen bed, fold out couch, large screen t.v. Very large bathroom with seperate sink and mirror in the other room. All had been freshly remodeled and very clean. Very nice. I would stay here again. The breakfast was good, lots of food with variety, even though I got down there at quarter […] to 10am and it closed at 10am. My husband said that the pool was kind of small, but I didn't see it or use it, so I can't really rate it. The staff was friendly and helpful. Read moreGenuine Expedia guest review
"Nice Hotel, Close to Red River Gorge and Lexington"
We stayed two nights to see the Red River Gorge area. Only problem was the room was reserved by credit card. At check in, was told the card was declined as was my bank debit card and another credit card. Not sure if the clerk knew what she was doing, was not pleasant to wonder how to pay for things during the weekend. Checked with the bank, no problem […] with cards and used them at other places that weekend, no problem. BUT, the room was really nice, breakfast was good, no complaints with the stay itself. Read moreGenuine Expedia guest review
"It was a nice motel close to Lexington, Kentucky."
I had a nice stay. I enjoyed breakfast every morning. The room was cleaned each day.Genuine Expedia guest review
The room was very spacious and comfortable. The hotel mixes smoking and non-smoking rooms together, and the hall way reeked of smoke. The smoke smell seeped under the door to the room, causing us to put a towel under the door to block the smell.Genuine Expedia guest review
"Convenient for sight seeing in Ky."
Enjoyed my stay--everyone was very friendly and helpful. Really liked the 3-11 manager Tim!! Made us feel right at home. Have stayed at this motel almost every time in Ky. The one time I didn't I wished I had!! Will be happy to stay there again!!Genuine Expedia guest review
"Clean and comfortable"
Very clean- everything looked new. Enjoyed the breakfast (even waffles!) and the indoor pool. Friendly staff.Genuine Hotels.com guest review
"If you have to"
The air freshener was too strong. Sink was clean. Carpet in the room - picked up dust bunnies on my socks. Bed was good. Had ajoining room door with big gap at bottom allowing neighbors loud phone conversations to come through.Genuine Hotels.com guest review
The room stated two queen suite with sofa bed. The sofa bed was broken and was for some time. The staff seemed that they were not surprised by that the sofa bed was broken. The bathroom door did not latch and all could hear all that you did in the room. The carpet was severely worn down and holed. And we were all afraid to walk in the room with barefoot! […] Will not stay there again. Read moreGenuine Expedia guest review
"Convenient and clean"
We only stayed one night on our way through the area. It was perfect for what we needed it for. The rooms were clean and very spacious. Breakfast was nice too.Genuine Hotels.com guest review
Beds very sleepable. Right off Intersate,but no noise. Kids had fun in the pool. ThanksGenuine Hotels.com guest review
"Not too bad at all"
I stayed for a week for business. It was a perfect location for me. Pricing was right on and room were big and comfortable. Small indoor pool. But breakfast was a disappointment. Thank good goodness I don't stay somewhere for the food. HahaGenuine Hotels.com guest review
"close to interstate"
Not great. Location confusing to get to from exit. No services in the area. Room had strange configeration.Genuine Hotels.com guest review
"Basic but not much else"
To be fair, it looks like they are trying to get this hotel in shape, but they have a ways to go. The room was clean but had a few maintenance issues. The hallways smelled of smoke and had damaged carpets. No elevator to second floor, but a reasonable $25 pet fee (some chains charge much more). It was quiet, so I appreciated that. Good for an overnight […] between driving days, but I wouldn't stay here for a vacation or longer trip. Read moreGenuine Hotels.com guest review
The only negative was the back door down the hall slamming shut the whole night. Maybe some oil would have helped. The room was soooo nice, it was a suite with microwave and fridge with a coffee pot and all the fixins for coffee. The location is right down the road from my relatives and we don't have to go far if we want groceries, a Save A Lot is down […] the road a bit and it is large and oh, so clean. Read moreGenuine Expedia guest review
Although the room it's self was large and not too bad the hallways were in need of attention. The carpet was dirty with huge chunks out if it in quite a few places. The halls smelled terribly of smoke. We booked a group of 5 rooms months prior to our stay yet our rooms were all over the hotel including different floors. We were not happy about that. […] When we complained we were told 'that's the way the hotel is booked'. This hotel seems to be popular with construction type workers. The small parking lot gets very full at night. The microwave and good sized refrigerator in the rooms were a plus. Read moreGenuine Hotels.com guest review
"Time for a new couch!"
The overall condition of the room was OK. The pull out couch was disgusting. The cushions did not match and were covered with stains.Genuine Hotels.com guest review
"Close to lexington for College Game"
The room was clean but had a terrible smoke smell for a non-smoking room when we could locate front desk they were very helpful. With only one person on the desk it was hard at times for them to service people at the front desk when she was doing breakfast, and front desk. Noticed at night could not get a hold of someone when calling the desk because […] of only one person there and having to run things up to rooms, etc... Read moreGenuine Hotels.com guest review
"Watch your credit card for additional charges!"
If staying for any length of time there is an additional 10% per day charge on your card. It takes Quality up to 10 days to release the hold even though they state it is up to your bank, not true, confirmed with bank and they are still waiting for Quality Inn to release the hold. Which means if you stay for 10 days, you can have up to 100.00 unavailable […] on your CREDIT card (not referring to a debit, even though this applies as well) Overall feeling like a sub-standard dicey motel stay with holds placed on credit card while staying there, definitely not a Hampton Inn or similar type of hotel. Read moreGenuine Hotels.com guest review
"Terrific hotel for family!!"
Check in was a breeze--well organized and efficient!! The willingness of staff to assist us was outstanding! We had absolutely no complaints regarding our stay. Will plan on staying there again the next time I go to Winchester,Ky. (Incidentally, was glad to see that the hotel next door to them where we stayed last year went out of business!! It was […] horrid!!) Read moreGenuine Expedia guest review
Stayed there over a holiday weekend so the hotel was full. The other guests were VERY noisy, but the room was comfortable. Good rate so we would stay there again.Genuine Hotels.com guest review
"very nice no complaints"
very nice, we had no complaints. thank youGenuine Hotels.com guest review
"Half-way to where we were going...."
Although the location is not the best in the world, the motel was very nice and clean. The breakfast was great with a nice variety to choose from. We will stay here again on our next trip!Genuine Hotels.com guest review
"ok for the money"
room ok staire way smelled musty . breakfest was ok . nice little pool.Genuine Expedia guest review
This hotel is good if you are traveling on business. It has plenty of room to work and leisure space. Breakfast bar was average. Ensure you specify that you want a non smoking room. Some rooms are smoking rooms, and they will plug you into one if you don't specify.Genuine Hotels.com guest review
"Functional Hotel in convienent location"
Hotel was good for what I needed it for. It was a business trip so it had wi-fi that worked pretty well. The breakfast bar was average, nothing spectacular. Be sure to check your receipt when you check out. Once booked on hotel.com, you have paid in full. When I checked out they charged the card that I check in with for incidentals for the full price […] of my stay. Read moreGenuine Hotels.com guest review
"Not close to anything within walking distance."
Must drive to eat, shop, points of interest------ etc......convenience only rates a 3!!Genuine Hotels.com guest review
Very clean and friendly.Genuine Hotels.com guest review
We requested a non smoking room with a queen size bed, but there were ashtrays in the room and it smelled of smoke and it permeated our garments to where all had to be dry-cleaned. We were there for a funeral so suites and dresses had to be launderer. The bed was a double and uncomfortable. Defiantly a non recommend!!Genuine Hotels.com guest review
A little difficult to findGenuine Hotels.com guest review
"Wonderfully maintained but . . . ."
The jacuzzi was missing (it is still listed in the hotel description) - it had been filled in and tiled over. The sauna was broken and appeared from the sign to have been broken for some time. These items were the main reason I booked this particular hotel. That being said, the hotel itself was immaculate and the staff very friendly (though the tub […] filled up every time we showered). I was just very disappointed to come in from a day of rock climbing to find no jacuzzi or sauna where I had planned there to be. Read moreGenuine Hotels.com guest review
Very quite & comfortable, heated pool was excellent!Genuine Hotels.com guest review
"I guess you get what you paid for with Quality Inn"
08/04/14 koko0707 Lexington, Kentucky
The GOOD: Big Room Staff was great Bed was very nice The sheets were clean and white Inexpensive, I guess you get what you paid for. Very clean and large lobby Very quiet, at least the weekend I was there The BAD: Outside area was not clean and very small parking area Towels really needed replacing, like six months ago TV and Cable box did not seem to be set up correctly. I could not turn the TV on or off with the remote. Also could not adjust the volume with remote. Staff from front desk looked at it and said that TWC needed to come back out and program. Since I was not there but late at night, I did not press this issue. Tub would not hold water, but staff fixed temporary by supplying a rubber stopper. Did not try the pool or the breakfast so I cannot judge
"Nice hotel, I would come back"
07/24/14 John J Midlothian, Virginia
The lobby is clean, art decorated, nice clean breakfast area in the lobby. Staff was helpful. Room was clean, Bed was comfy. breakfast was varied and tasted good, They have self make waffles but you need to use two of the little cups of batter as one is not enough for a full waffle. It is a little harder to find as it is tucked up on a hill and you have to turn left at the light, left at the first street, left at the Hampton inn, right at the car dealer and then another right at the top of the hill to get there. You can see the sign from the road, it is just a lot of turns to get to it.
"Great Motel Please Read"
This is a very nice and very roomy motel! It is clean, quiet, and has very spacious rooms! IF you are pulling a trailer it unfortunately has very little room, but the motel next door has a huge lot and they have been allowing driver's to park over there! The Motel is clean and is a pretty decent price actually! It does have a decent breakfast and a indoor pool! So if you are in the area please show them your appreciation of a good Motel by stopping in! Thanks, a tired truck driver
"Quality Inn Winchester KY"
07/08/14 MMSJLV Las Vegas
This hotel has large rooms with kitchenettes and a pull out sofa. There was a lot of room for 2 adults and 1 teen traveling together. The bathroom was not sound proof and can hear everything going on. The hotel is older and could use some upgrading.The bath towels were small but pretty soft. If younare particular about your pillow I would bring yours from home. There is a free breakfast that had nice selection. There is a small indoor pool off the lobby.You get free wifi in your room.
06/24/14 Marjorie D Muncy, Pennsylvania
We were traveling back to Pennsylvania from Missouri and made reservations for this hotel. The staff was helpful and friendly and the bed was clean and comfortable. That is about the only nice things I can say for this hotel. Our room was hot and stuffy with a box fan running when we arrived. We did turn on the air and it seemed to cool the room but why the box fan???? When I tried to access the Wi-Fi, my Ipad could not connect. When I tried to call the front desk, the phone was dead. The girl on the front desk was able to connect to the Wi-Fi system outside our door in the hallway (so I had to go into the hallway to connect!) She also brought a new phone and that still would not work. This hotel is VERY TIRED and in need of a renovation badly! We run a tour business and am very particular about hotels and this is definitely one we would NEVER USE for any group travel. Very disappointing for a Choice property.
"Clean, big rooms, friendly staff"
06/17/14 eqhntr78 Troy, Missouri
We stayed the night here on our way home from vacation. Very large rooms, VERY comfortable beds and clean. The staff was SUPER friendly and nice as well. Great location close to many things to do. Only caution, Mapquest had not updated directions when coming from 75N, so it will take you through some tiny towns to get there (although a very nice drive, not exactly the direct route!) Rooms are inside the hotel, so room doors are not accessible from the outside of the building, which is nice, more security in my opinion. Continental breakfast was average, not bad but not great. Very nice pool as well.
"So so for a small town."
06/07/14 Linda H Mason, Ohio
The rooms are very clean and the staff is extremely nice. The indoor pool is nice. Convenient right off the expressway. Breakfast is added feature but just so so. Carpeting could be replaced but I wouldn't think many people stay longer than a day or two.
"Just not quite worth it..."
05/28/14 DavidSpeg Dayton, Ohio
The staff here was extremely friendly and accomodating, and the room was extra large with a king size bed, but the good news ends there. The air conditioning did not work well, the bed was lumpy (for lack of a better description) and the water pressure in the shower left much to be desired. The room was very clean however.
05/13/14 Donetheworld Hilton Head, South Carolina
The hotel is alright, it's not terrible and the service is alright but the location wasn't that great. The rooms are decent size but the carpet is a bit old and the bathrooms could use a little updating.
"Good price, convenient stopover."
04/28/14 redfan10 Virginia Beach, Virginia
We stayed here whilst travelling from Virginia to Chicago. It's location right next I -64 makes it an ideal stop over. The guy on reception when we arrived was friendly and helpful and even suggested somewhere to eat when we asked what was around. There was a small pool next to the lobby which the children enjoyed after a long day in the car. Our room was on the second floor, accessible through the side door and up a flight of stairs, however the smell of smoke in the stairwell was awful, and the carpet looked like it hadn't been cleaned or vacuumed for a while. However our room was large and clean, with comfy beds and a sitting area. The curtains wouldn't stay together and sadly there was a bright light right outside it so although my husband and children slept all night this did in fact keep me awake. I did report it the following morning to a member of staff, but I got the impression I was probably wasting my time. The breakfast area was small and stocked with the standard fare of these hotels, sadly it was overrun with un attended children who we're making quite a mess, the member of staff was trying to do her best to tidy up around them. For the price we paid for the night the hotel was perfectly adequate.
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