"A little frustrated when I first got there"
Front desk was empty and no one was around for a good 5-6 minutes. I had to go around and yell for someone who finally showed up and didn't even apologize for leaving me and my gf hanging. Very arrogant attitude by this individual and a terrible way to be treated !!Genuine Expedia guest review
Worth the cost of staying there for week end. staff members were great and everything was as expected.Genuine Expedia guest review
"Great with some exceptions."
Me and my girlfriend had decided to book a room about a half hour before we arrived, they were very delightful and helped us immediately! As soon as we got to the hotel the inside was beautiful and very home-like. When we went up to our bedroom the locks for the door were unsuccessful making us wait about a halfhour for the door to open. The older woman […] at the front desk was very eager to help. The hallways were very loud on our floor which seemed like a party. When we finally got into the hotel room it was very cozy and thankfully quiet. The room was spectacular, equipped with its own kitchen and large closet and tub. The next morning we had woken up around 9:00 to a knock at the door from maintenance, least to say we were upset of how early it was, but to then know they were installing new doorknobs and we had to wait until they were finished we had to get the last of the all you could eat breakfast. The gym was fantastic and we were the only ones working out at the time. Coming back and taking a shower, i was interrupted by yet another knock of room cleaning, (about an hour before checkout). I politely asked if they would come back later and they didnt seem to mind all that much. Overall the hotel was beautiful the breakfast was fantastic and the room was all we couldve asked for but the staff didnt put the people visiting needs before their own. Read moreGenuine Hotels.com guest review
Great hotel when travelling with kids. Stayed in 1 bedroom suite, kids slept on sofa bed happily. Rooms have full kitchen and hotel serves breakfast. Location is located right off I93 - great highway access. 30 mins to Boston and 30 mins to Manchester NH. Very spacious, lots of storage in the room and free laundry facilities. We have stayed in many […] different hotels when returning to Boston area to visit family and the space and facilities made this hotel truly great and easy when travelling with young children. Read moreGenuine Expedia guest review
"Hallways smelled like smoke"
The place seemed old and run down. Price more expensive than a similar place down the road which we have stayed that was much better. Very old small T.V. in the livingroom. Could hardly see the football game. Room was not ready for check in at 3:00 pm as promised. Would not elect to stay there again. Friends that stayed in another room had reccommended […] it. Read moreGenuine Hotels.com guest review
"Great suites for families!"
We had previously stayed in Feb. 2013 in a 1 bedroom suite and loved it, so this time we decided to splurge and booked a two bedroom suite to spend Christmas in. We are a family of 5 and we all fit perfectly. We even put a little artificial tree in the living room for Santa to put the gifts under. The kitchenette was small & trying to cook dinner on […] it caused the fire alarm to go off, since the microwave/smoke extractor was pretty much useless, but better than nothing. There were two bathrooms, which was also GREAT and unexpected. In general the service was great, although housekeeping was inconsistent, not coming twice during our 11 night stay, we figured because there were people in the room all day. The free breakfast was also convenient, although not exactly gourmet. The staff was very accommodating and even allowed us to host an extended family poker gathering at the great room with all the uncles and cousins. We absolutely love this place and will continue to be our home away from home when we visit our family in Massachusetts. Read moreGenuine Expedia guest review
"Great spot near Lowell, Mass."
Looking for a place to stay while visiting relatives in Lowell after Christmas, I found Sonesta Es Suites through their exceptional ratings on TripAdvisor. Let me say that they did not disappoint. While set up for extended stay customers and located near a business park, the location is quite convienent and the suites come fully equipted, requiring […] you to only provide the food. The suite was clean and bright and came fully appointed with a two-burner cooktop, microwave, dish washer, coffee machine, refrigerator/freezer, pots, pans, microwave bowls, flatware, dish towels and detergent. There were 2 televisions with cable, a comfortable king-size bed, as well as all the normal bathroom amentities. The breakfast was included and was quite impressive. everything from waffles, hot and cold cereal, muffins, bagels, pastry, yougart, scrambled eggs, toast, assorted salad items, juices, coffee and tea. The staff was helpful and friendly. I would not hesitate to highly recommend this location to anyone looking for a clean, well appointed and reasonably price accomodation in the Lowell/Andover area. We look for forward to staying there again on our next visit. Read moreGenuine Expedia guest review
We checked in late, and the lady that met us at the desk knew our name. The breakfast the morning after our stay was excellent, and the later checkout time was exactly what we needed. The room's amenities were wonderful, but the room needed some updates - bathroom plaster was cracking, no comforter on the bed though it was getting cold out, etc.Genuine Hotels.com guest review
"Poor Service Front Office Personal"
The elderly lady at the front office did not want to do anything and was unprofessional. She said everyone worked there has left, "Amy left" and she was the only one still worked there. I hope if she works at the front office for one more day, she should still do her job.Genuine Hotels.com guest review
"Great hotel...somewhat difficult to find."
Left World series game 1 at about midnight in Boston and drove up to Andover, Mass. Had a great deal of trouble seeing poorly lit street signs for turns into poorly lit business park where hotel was situated. Spent 30 minutes driving around pitch black forested business park trying to find hotel. I tried every side street and parking lot till i found […] Sonesta. Stay AT Sonesta was great and accomodations were very good. GET SOME SIGNS!!!! Not everyone has GPS in their car! Read moreGenuine Expedia guest review
Only thing we didn't like was the pillows. They were over stuffed feather pillows and very uncomfortable to sleep on. There were a lot of choices at breakfast and everything was delicious.Genuine Hotels.com guest review
Excellent hotel! Clean and spacious room, with all the necessary amenities. Staff was extremely gracious, helpful, and friendly. Complimentary breakfast was awesome. Will definitely stay again.Genuine Hotels.com guest review
Very good experience from check in to check out. Clean Room, Nice Brekfast, Good Service/Genuine Expedia guest review
This was one of the cleanest, nicest hotels I have ever stayed in. It was excellent in every way, including the large well stocked breakfast bar. I can not think of any part of my stay there which was not excellent.Genuine Hotels.com guest review
Loved this room and the staff. Beds comfortable, amenities plentiful, breakfast ample, staff very nice. We had a great stay and will stay again next time we visit Boston area.Genuine Hotels.com guest review
"not a comfortable stay"
I got a huge handicap room that was not updated and I did not feel comfortable in at the least. Nothing from the breakfast buffet was appetizing at all, and (my boyfriend who eats everything) agreed with me. The room was clean but I was happy to check out of it. Would not stay there again.Genuine Hotels.com guest review
"Smoke on non-smoking floor..... big time"
staff helpful. breakfast good, though we were not warned that serving time ended half hour earlier on weekday (so we missed it). TERRIBLE problem with smoke coming in under our door from smokers on our floor. Hallway had enough smoke that you could see it. All rooms were "non-smoking." Laundry room no charge and great.Genuine Expedia guest review
This was an amazing place to stay at an equally amazing rate. We had a studio queen suite. In it was a kitchenette complete with full sized fridge with ice maker, small stove, sink, and dishwasher ... Not to mention a full sized microwave. On site is a basketball court, guest grilling area, gym, and laundry facilities. The room was very well arranged, […] immaculate, and quiet. I would recommend this location to anyone...and will surely be booking there again. Read moreGenuine Expedia guest review
"Nice place to stay"
Breakfast was nice, affordable and conveniently locatedGenuine Hotels.com guest review
I was so pleasantly surprised at how great this place was. I had never heard of Sonesta Suites and I'm glad that the reviews were spot on. The breakfast was great with such a great variety of choices...muffins, bagels, yogurt, eggs, sausage, waffles, oatmeal, etc., and the 24 hour coffee bar was a life saver! Staff was very friendly and knowledgeable. […] We had a queen suite room that was comfortable and spacious and the kitchenette was so convenient and a great money saver for storing and preparing food. For what we got, it was a total bargain...I would definitely stay here again and would recommend this hotel to anyone! Read moreGenuine Hotels.com guest review
Hotel was very clean breakfast was warm and tasty. Front desk staff friendly. Will stay again.Genuine Hotels.com guest review
"Worked for us"
Older hotel but clean, good service, good breakfast.Genuine Hotels.com guest review
"Good stay as usual!"
We love the cleanliness of this hotel. Have stayed here many times before and it has consistently been clean and the staff courteous.Genuine Expedia guest review
"Quiet Saturday night"
Attended a wedding and wanted a nice quiet room. Nice location: outdoor scenic and very clean. Staff was pleasant: attempted to upgrade us, but was unable to accomidate due to high volume of guest. Room was on the 3rd floor - good elevator (clean). The Good: Room was spacious with very nice kitchen area. Stove burners, but no oven. Nice sink, dishwasher […] with a spacious fridge and full size micro-wave. Bed was comfortable, good soft sheets and pillow cases. The Bad: no flat screen TV's (neither the main room nor the bed room); air conditioning was noisy... nice powerful fan, but the blower was above the bedroom TV and made you turn the volume up a bit to hear. Shower was OK - plenty of hot water, and a removeable head to get all those nooks and crannies... Plenty of towels and bathroom amenities. Soap was "OK"... combo shampoo / conditioner. Shower cap-yes, shoe shine rag - no... Read moreGenuine Expedia guest review
"Pretty nice place with a few flaws"
The room was fine. Just had really uncomfortable bed and curtains that didn't block light out.Genuine Hotels.com guest review
This is an extended star hotel. I only needed 1 night but I could see that if I needed more nights this would be a very comfortable place to stay. The girl at the front desk was pleasant but not very competent. She didn't activate my key card and also made an error with my billing.Genuine Hotels.com guest review
"Nice hotel close to the highway"
This hotel was very clean and was very comfortable. It was right off the highway which was easy to find and to get around.Genuine Expedia guest review
My room was comfortable and spacious. The front desk people were very pleasant and accommodating. Breakfast was great, and the pool was awesome. I wish I could have stayed longer, and honestly, wish I didn't have to leave to attend a local wedding.Genuine Hotels.com guest review
"Nice hotel for wonderful stay"
I needed a handicapped accessible suite and was totally satisfied with room and bathroom. Plenty of room for walking with my walker, bathroom I had everything I ever needed for my safety an enjoyable experience all the way around. Will definitely use again if needed.Genuine Expedia guest review
"Tucked away in a quiet corner...."
The hotel is about 30 minutes outside of Boston. We were there on a weekend and there was no traffic getting to the hotel. It is tucked away in a corporate park. Building is beautiful as well as the grounds. The room was wonderful, clean and comfortable beds with very strong water pressure in the shower. Staff was very helpful and pleasant. Only complaint […] was that the breakfast area should be larger to accomodate all the guests coming down for breakfast. Not enough staff in the breakfast area to change out coffee,bring in milk and clean dishes, etc. Could use another waffle iron as that was the most popular breakfast item and the toaster took forever to toast. Read moreGenuine Hotels.com guest review
I stayed for a week while visiting Reading, MA. It was about a 15 minute drive, but well worth it. I was pleasantly surprised. On my way there, I had gotten lost (my GPS had the wrong address somehow). I called the hotel and the front desk gave me directions without any problem. Once I arrived, she asked if I was the one who called for directions and […] promptly checked me in. She also made it a point to tell me to let her know if my allergies bothered me in the room...I had made a note on my reservation that I have severe allergies and needed a room that didn't allow pets. The room ended up being fine - later, she checked again with me to make sure it didn't bother my allergies. The room itself was fine - clean (I got a studio room), spacious, free wireless, etc...everything you would need. I went shopping for the kitchen, which is one of the reasons I chose this hotel. The exercise room was adequate. I did like the treadmill because it was pretty high tech. Breakfast each morning was the usual you would find. On certain evenings they even provide dinner (free). The cookout night was very popular. The other nights were just a salad and some meats. There was a small convenience area where I bought a few items and the price was reasonable. There are a few restaurants nearby...I would not recommend going to the "Chateau." Check out was painless. My paperwork was ready to go and I was on my way. I would definitely consider this hotel again. Read moreGenuine Hotels.com guest review
"It was generally good to very good and beyond"
Every aspect of the very short stay was good to very good. Minor issues-the couch in the room was very small and not comfortable at all and I did not have an HD TV in the room, which was the Studio (smallest of the rooms offered). Other than that, I was very happy and impressed with the overall quality of the room and the hotel in general and the amount […] extra ammenities in place in my room, given the extremely reasonable price paid for the room. I would absolutely stay there again. Read moreGenuine Hotels.com guest review
I've stayed at this particular Sonesta twice now. It is very clean, the room is comfortable and clean. The bed and pillows were extremely comfy!!! Will stay here again.Genuine Hotels.com guest review
reasonably priced, 2 room suite ideal for family of 4Genuine Hotels.com guest review
Great place would stay again, Clean and rooms were so comfy and roomy. Nice staff and great place to stay.Genuine Hotels.com guest review
"Loved my stay!!"
Me and my family had a great experience at sonesta hotel. The staff was very friendly, the hotel was really nice and the breakfast buffet was awesome, we will definitely come back.Genuine Hotels.com guest review
We enjoyed our short stayGenuine Hotels.com guest review
"Wonderful two-bedroom for family with young kids"
We really enjoyed our stay here. They have large two bedroom suites with a full kitchen, living area with couches and coffee table, and two full bathrooms. We were able to very comfortably fit me, my wife, our 5 year old and our 1 year old. They brought a wonderful crib up for us. The breakfast was good and had plenty of options. I would definitely […] stay here again and probably the preferred choice for our next stay in the Lowell/Boston area. Read moreGenuine Hotels.com guest review
"Convenient to highway and spacious suite"
Great space for a great price! Comfortable beds, clean bathrooms. Good breakfast included. Grounds were well kept. Staff very friendly and helpful.Genuine Hotels.com guest review
"Nice hotel, conveniently located to major highways"
We enjoyed our stay, the room was clean, the bed very comfortable. The only drawback was that the bathroom door would not stay latched and that we woke up when the sun rose because we didn't have drapes that covered the windows, just sheers. But the hotel was conveniently located to highways, the breakfast was very substantial and the staff were very […] nice. I would definitely stay at the thotel again. Read moreGenuine Expedia guest review
"Spacious, spotless, comfortable room"
My family loved our suite, which slept the five of us comfortably. Complementary salad bar and soft drinks on the evening of our arrivial was an unexpected bonus. Suite had a full size refrigerator and other kitchen appliances. Location is just off I-93, about 1/2 hour from downtown Boston. My only, very minor quibble is that the hotel is somewhat hard […] to find, as I didn't see a sign for the property outside on River Road. Read moreGenuine Hotels.com guest review
"Convenient location - near interstate highways"
We had a great stay. The room was very comfortable and the complimentary breakfast included a variety of food. The nearby walking trails were great for morning exercise.Genuine Hotels.com guest review
Convenient to highway, clean, quiet , and great breakfast.Genuine Hotels.com guest review
"great breakfast buffet"
Amanda at the front desk was rude. Everything else was fine.Genuine Hotels.com guest review
This was a good choice. It is close to two nice restaurants. and is being remodeled.Genuine Hotels.com guest review
"fit the need"
This stay was simple and the Sonesta served my needs admirably. Full sized refrigerator allowed me to bring necessary ice packs. Would stay here again. Only missed being in Andover proper as it is such a charming town, but wouldn't have had the time to enjoy it anyhow!Genuine Hotels.com guest review
"Comfortable & convenient"
EnjoyableGenuine Hotels.com guest review
"Nice and reasonable hotel"
It was just an overnight stay before a destination. The room was clean, quiet, comfortable and reasonable. We liked the hotel, though the complementary breakfast was ok. Because it was Memorial day holiday weekend, there were many guests, which were more than the staffs can handle.Genuine Hotels.com guest review
"Good family Suites"
1. Room cleaning service was missed - Very disappointing - breakfast service was slow and seemed chaotic. Gretta locations and clean rooms - overall good if the room service can be fixedGenuine Hotels.com guest review
"Best personal service I think we have ever had!"
The service of the front desk girl was top notch, she was bright,friendly and helpful ! She worked the desk around the 8 p.m. Shift on 5/25/2013 . I include that because I did not get her name. She made our stay one I would comment on. Kudos for this excellent employee! Only complaint I had was lobby television on all night at a level we could hear […] in our room. Read moreGenuine Hotels.com guest review
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