"Will stay again"
We this hotel. Have stayed at it a few times now, love the managers reception at night and the wonderful breakfast in the moring. We enjoy the pool and the hot tub as well.Genuine Hotels.com guest review
"Two stays, one much better than than the other"
Overall a good place to stay. Nice property, super nice people. There were a couple of small issues that keep me from rating higher. I spend two separte nights (two reservations) Monday night and Wednesday night. The first night I arrived to my room and the carpet in front of the sink was soaked, probably a leak or something. They gave me another room […] and everything was fine after that. When I checked in again on Wednesday night, they didn't have the room I had reserved available (king bed) so they gave me another room with two double beds. This time I didn't get free wi-fi and some of the other amenities I got Monday night. The room was also not as clean. There was Hair & tissue in the toilet bowl, which I simply flushed away, but really? There was also hair in the shower, so obviously this room didn't get well cleaned after the last guests left. I was so tired, I let it go, and I also believe this was a fluke, but it happened, so there it is. I would stay here again, but I would make sure I get a King bed in one of the 'premium' floors with Wi-Fi included and Keurig coffee maker in the room. Otherwise, not worth the price. Self parking was steep at almost $40, but this is downtown Chicago, and there's direct access from the garage to the hotel so it's acceptable. Valet with in & out privileges was over $50. Nah.. You're better off walking in Downtown anyway and you're only a few blocks from Navy Pier, NBC building, and the Magnificent Mile. Read moreGenuine Hotels.com guest review
"Great location and served our purposes well."
Our visit to Chicago was our of necessity. We were able to get a lot accomplished in the short visit and much of it was do the this hotel's accommodations. Thank you all for your excellent service.Genuine Hotels.com guest review
Love this hotel. I will stay here againGenuine Hotels.com guest review
"very comfortable and good location"
Very good stay... very comfortable, good location.... room clean but not early....Genuine Hotels.com guest review
Was very happy with the accommodations.Genuine Hotels.com guest review
I did not like the smell of my room. It was suppose to be non smoking but it smelled like smoke. It was only one night so I did not complain. Staff were not very friendly.Genuine Hotels.com guest review
"excellent staff and very clean"
We really enjoyed our stay here. It was centrally located from the things we wanted to do in Chicago like the Field museum and Shedd aquarium. The staff was very friendly and helpful, breakfast was amazing. I did think we would have free WiFi with the hotel, but you had to pay. I was disappointed in that because when I booked the room I saw WiFi as […] a amenity they had. For the price we paid for the room it should have been free. Of course it was free for some gold member of the Hilton hotel chain. Overall, had a great time. Read moreGenuine Hotels.com guest review
We were in for just a night. What a great location. Within walking distance of the pier, the river, Millennium Park, restaurants, shopping. Felt comfortable enough with the neighborhood to let my teens head out of their own for a while. Our room was comfortable and well equipped. We had a beautiful view of Lake Michigan! Made to order breakfast buffet […] and lots of other choices made for a great way to start the day. Read moreGenuine Hotels.com guest review
Good location and a good place to stay. Breakfast was included and good. I would stay here again. You will need to go up to the Sky Lobby to check in - can be a little confusing for first time patrons.Genuine Hotels.com guest review
"It was just okay for a family vacation"
The biggest disappointment was having no free wifi for the kids. The other huge disappointment was the uncomfortable bed!!! My entire body ached everyday - I dreaded bedtime. The only plus was that the room was spacious with a small living space separate from the bedroom. My husband and I personally think the Wyndham is the way to go as we have stayed […] there several times. Read moreGenuine Hotels.com guest review
loved the breakfast, free, was very good everyone went back for more. only thing is if your scared of heights, has glass elevators and glass railings.Genuine Hotels.com guest review
"excellance best locatin for us to stay in Chicago"
The staff is well trained. What a nice touch.Genuine Hotels.com guest review
My Boy Friend and i came to stay at the Embassy suites Chicago for a get away and completely fell in love with the set up and style of the room. The staff was easy to get a hold of, very pleasant to talk to even though it was 1am. I totally would recommend any one to stay here.Genuine Hotels.com guest review
They treated us so well. The staff was amazing. Great location. Walked to Navy Pier. A few blocks away. We didn't hear a sound while in our room. My husband liked that the hallways and lobby area were very well lit. Safe any time of day. We would stay here again. Perfect room with an amazing view from the 17th floor.Genuine Hotels.com guest review
"Everytthing but coffee."
I stay here a lot. They do a lot of things very well and they absolutely fail on others. I don't like to harp on things, but after 12 nights over 12 months and the same issue everytime, I think now would be a good time to point this out. 1) Coffee service. Never any regualr coffee. Always Decaf. 2) To go cup sleeves....but no to go cups. 3) Often no […] sugar. 4) Used to get soap in sink and shower. Now just sink. This would be okay except they use little people bars. I know this is petty. The hotel is well situated. It is close to mag mile, but off enough to make access easy. This works well to use Columbus to Congress or to hop on Lake Shore. The hotel is clean. The rooms are great size. The hotel is surprisingly quiet. The staff is good, though my requests for actual coffee has never been honored. Parking is expensive. BUT the lot is extremely secure and I would not have any issue letting my 16 yr old daughter go to the car at 12 midnight for a forgotten bag. Breakfast is well served and the eating area well maintained. WiFI is not free which is idiotic. Compared to the other places I stay at downtown, you can often get a room here reasonably. It beats the Sheraton which has more ammenities, but a staff trained at a gulag. It beats the Marriott and Hyatt on the river , but not Park Place. It beats my company's first choice of Club Quaters hands down. It is a nice well run hotel . Read moreGenuine Hotels.com guest review
"No free WiFi any longer"
We have stayed here several times before and like having the separate sitting room from the bedroom. But, they now charge for WiFi, which is ridiculous and the parking fees are higher than anywhere else in Chicago and the hotel is not even in the loop! Breakfast was okay. There was no fresh fruit and the orange juice machine was broken. I would rather […] pay less for the room and have no breakfast. Read moreGenuine Hotels.com guest review
I was dissapointed not having free WiFi. Most other hotels offer this serviceGenuine Hotels.com guest review
"BUSINESS IN CHICAGO"
Great location and Great amenitiesGenuine Hotels.com guest review
Wonderful hotel. Very nice to have complimentary breakfast and the happy hour with drink and snacks. I will definitely stay at this hotel again and I have already recommeneded it several friends and clients. Great location, just a few blocks away from the magnificent mile and it was in walking distance of lots of restaurants. Very reasonable price for […] what you receive. Read moreGenuine Hotels.com guest review
Love the location and room size. Had a group of 4. We were all comfortable.Genuine Hotels.com guest review
Couldn't ask for a better stayGenuine Hotels.com guest review
Near-perfect downtown location. Great suites...roomy, clean, fridge, great breakfast. Tough to do better at any price. Family of 5 or 6 would feel pretty comfortable in spacious suite with 2 large tvs.Genuine Hotels.com guest review
"Very Disappointed in Staff's Service"
We had so looked forward to the jacuzzi only to find the pool was down for repairs even when I asked reservations to confirm its use the day before. Also the staff told me I had to use room service because they did not have a restaurant. However we found a a restaurant connected to them and several right outside their door.Genuine Hotels.com guest review
"Faster Service at Front Desk"
The front desk didn't reply to our requests on time. They were probably in training but they could have at least notified us why the process was so slow. The front desk just needs to be a little faster especially when checking out.Genuine Hotels.com guest review
Great hotel for the price that we paidGenuine Hotels.com guest review
Staff was great, hotel was amazing, we had only intended on staying one night but booked another night because we didn't want to leaveGenuine Hotels.com guest review
"Close to the lake and downtown"
Overall it was very good. Close to the lake, tours and shopping. I was a bit disappointed in the room for such a luxury/costly hotel in that the windows were dirty, the toilet handle on the toilet was nearly broken off and the roof noise (we were on the 17th floor) was unusually loud from mechanical equipment.Genuine Hotels.com guest review
Great except for the protest outside of hotel.Genuine Hotels.com guest review
"Very nice experience and excellent location"
We always enjoy staying at the hotel because of the spacious rooms. The staff was very helpful.Genuine Hotels.com guest review
"Nice hotel with nice amenities"
Very nice hotel within walking distance of shops. Great breakfast buffet included with the room charge along with internet access. Also liked the fact that the room had a small refrigerator.Genuine Hotels.com guest review
"Excellent location and ideal accommodations."
This was our first visit to Chicago and we are so pleased with the accessibility of the hotel to the many fine attractions in the City. Even though the hotel was filled to capacity, the staff were still very congenial and helpful...the breakfast choices were excellent and the Manager's afternoon happy hour was very convenient. It was well organized […] for the amount of people there. All staff were very willing to answer questions and give directions to offsite tourist options.. Read moreGenuine Hotels.com guest review
This hotel was beyond amazing . The rooms are huge. The bed is so comfy. The breakfast is superb. Dinah and Timothy at the front desk were so beyond amazingly helpful. I wish I could live in this hotel. I loved every minute of my stay.Genuine Hotels.com guest review
The sofa bed mattress was in definite need of replacing. Extremely uncomfortable.Genuine Hotels.com guest review
awesome!!!!!!!!!!!!!Genuine Hotels.com guest review
"Close to everything"
The overall experience was nice and the staff was very helpful.Genuine Hotels.com guest review
"Great Breakfast at Embassy Suites"
OK, Nice, just a bit above average.Genuine Hotels.com guest review
This hotel was in a great location and was a great size for 3 pople. Staff was friendly and the room was clean. Only complaints are that the exhaust fan in the bathroom didn't work and the wall paper was starting to peel.Genuine Hotels.com guest review
"Chicago in Early September"
Stay was great. Went to a Cubs game Friday, walked around the Windy City on Saturday and attended the Bears home opener on Sunday. Embassy Suites was close enough to the red line for great subway service. While the room costs were moderate for downtown Chicago, the full breakfast buffet and manager's happy hour easily makes up for spending over $200 […] a night for the hotel. Only real complaint was that the two beds in the room are doubles and not queens. Makes for a close sleep for two people. And like any pullout couch, the sofa sleeper is more comfortable without pulling it out. Read moreGenuine Hotels.com guest review
"Good hotel - Bad toilet"
The toilet in the room would not flush properly. They attempted to fix it but it did not correct the issue.Genuine Hotels.com guest review
"Great Room. Free Breakfast"
Hotel is great, Fastest elevators ever.Hot tub was good.Room is perfect, Free drinks at reception. Will stay here again for sure.Genuine Hotels.com guest review
"Great for families"
It has a great location. Walking distance to Navy Pier and AG Store (.6 miles). Great restaurants around the corner. Convenient included breakfast. The food is average, but it's a real timesaver. Nice pool. Everything a kid thinks is great.Genuine Hotels.com guest review
"great hotel, close to the convention center"
Great hotel, spacious rooms, excellent location, close to the Convention Center. Great experience.Genuine Hotels.com guest review
Long wait, over 20 minutes in line, for breakfast buffet.Genuine Hotels.com guest review
This our 2nd time here. This time was much better. Less crowded. Everything was perfect!Genuine Hotels.com guest review
"Great location, not great hotel"
Rooms wasn't very clean. very outdated. bed was very uncomfortable as were the pillows. air conditioner wasn't very cool either.Genuine Hotels.com guest review
"Perfect, perfect, perfect"
We stayed at the Embassy Suites Lakefront - 5 people in one room. Plenty of room. Spacious sitting area. They allowed us early check in for a $25 fee and stored luggage for free after check out. The location was perfect - close to everything, but quiet. Free breakfast included made to order omelets, and anything else you could want. Plenty of seating […] - never had to wait for a table. Free happy hour was wonderful. We stayed 3 nights - each night offered a different array of snacks. Staff was AMAZING. There is not one negative comment about the entire weekend stay. That is a rarity! Read moreGenuine Hotels.com guest review
Great hotel in a great location. A couple of blocks from the River, and just a few more to Navy Pier. Lots of great restaurants and amenities nearby!Genuine Hotels.com guest review
"Awesome place to stay!!"
We loved the hotel and it's location. Everything was great. Breakfast and managers reception were awesome!! Very pleasant visit to Chicago!!! Would definately stay here again!!!!Genuine Hotels.com guest review
Would definitely stay at this hotel again! A quick walk to the bus, train and navy pier.Genuine Hotels.com guest review
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