Awesome hotel, great free breakfast. Staff extremely helpful. Would absolutely stay again.Genuine Hotels.com guest review
"A great place to stay!"
This hotel was wonderful! We were upgraded to a corner suite which was fabulous. Happy hour and breakfast, perfect!Genuine Hotels.com guest review
Over breakfast my wife and I commented that this hotel is truly one of Chicago’s best kept secret. We wanted to put together a “kids weekend” for our two ten year olds to chase away the winter blues. This hotel was perfect for it. It is right in the middle of town (two blocks north of the river). We were able to walk to Navy Pier, walk the streets without […] any concern; a movie theater was located in the same block, as well as a bowling alley, and a Walgreens for junk food and a sudden need for some band aids. The Planetarium was just a quick cab ride away, and we took a bus to Old Town. Breakfast was included (which more than paid for the valet parking), and there was an indoor pool. We will use this hotel as our home-base any time we take the kid with us. Read moreGenuine Hotels.com guest review
I took my daughter and 6 friends to Chicago for her 17th bday. I was on a budget and I must say that the rate I got for the two suites for the weekend was wonderful!! The location could not have been better...it was a freezing snowy weekend but we were able to walk to Michigan Ave shops and Water Tower area with no problem. The breakfast and evening […] reception were great and the glass elevators and view from our suite made the girls feel "ritzy". Everything was in good working order and the beds were warm and comfy. Even tho the self parking was 39$ per night, the garage was easy to use and we parked practically next to the door each time. The suites themselves were not as big as the pictures make them appear and were a bit old looking..but adequate. Lots of different people at breakfast and in the evening but no real long lines. The concierge tried to be helpful with directions etc but really didn't know much. It was actually the bellmen, particularly Dwayne that made my trip. I was by myself with seven girls depending on me for shopping, a fancy birthday dinner,etc. From the minute we arrived he was a friend, always greeting the girls and started things off by giving my daughter a ticket for a free in- room movie. He always seemed to be there..and told us exactly where to go each time we left the hotel. The girls wanted to dress up and go to dinner Saturday night without me but it was snowing and slushy and I wasn't sure where to make a reservation. Dwayne recommended a place called Volare a block away..gave me his card for a discount. It turned out to be exactly what we were looking for! I even drove them and picked them up..just had to drive around the block. So this turned out to be what I was looking for in every way. I left very satisfied and so did 7 tired girls!!! Read moreGenuine Hotels.com guest review
Slowest elevators I've ever seenGenuine Hotels.com guest review
From the time I checked in with friendly staff and free drinks to the time I checked out with a great breakfast, I was very happy with my choice to stay at this hotel. I will be returning in the future.Genuine Hotels.com guest review
mostly fine, little things such as expired milk containers and no tea bags were inconvenienceGenuine Hotels.com guest review
"Great deals in winter."
Chicago is still a great getaway in the winter!Genuine Hotels.com guest review
rip offsGenuine Hotels.com guest review
"Perfect All the Way Around"
This trip was my Christmas gift to my mom. Indy-Chicago-Detroit-Chicago-Indy. And she LOVED it! Between the suite being super comfortable and spacious, the cocktail hour with snackage, and the FANTASTIC breakfast, both Chicago stops were a hit! Seriously, we got a great deal, with complimentary the food and drinks we got it was almost like we got the […] room at no charge. Right on! Read moreGenuine Hotels.com guest review
"Great value, fabulous location"
Very nice room with comfortable bed. Overall very quiet. Housekeeping timely and well done. Within walking distance of Navy Pier and a number of good restaurants and short cab rides to theater. Hotel staff friendly and accommodating. Will definitely stay there again!Genuine Hotels.com guest review
Outside Parking on street should be free only on weekendGenuine Hotels.com guest review
"5 Days later a different experience"
I stayed here five days earlier and had an excellent experience. This stay was a bit different . The staff grilled me for the name of my guest and asked if she was an adult. Not Cool. The room was great and very clean . Well stocked. The only exceptions were the wall outlet at the desk was broken. No big deal. My major complaint aside from the "why […] is she with you atittude" was the double charge for internet access. We needed internet and ok...it is a profit center for hotels so I paid the 14.95 . The next morning it is on my bill twice. I called the following morning but the staff refused to fix the double charge. I am sorry your internet went down and I had to log on again. That doesn't mean I should have to pay twice. Read moreGenuine Hotels.com guest review
"Location, Location, Location was great!"
The room was very clean and the room sizes was great. We didn't like that we had loud neighbors. The only thing I didn't like was If your paying cash for your room. There is a hold fee of $150, but you will get that back when you check out. I will stay at Embassy Suites Chicago Downtown - Lakefront again.Genuine Hotels.com guest review
"Pool Closed on Holiday Weekend"
We stay at Embassy Suites for the indoor pool. On this President's Day weekend, the pool was closed Sunday morning. We were told by the front desk that it would be open in an hour. Three hours later it was still closed. We were told it would reopen by 7PM. Long story short, it never reopened. What a major disappointment. I complained and they said they […] would comp my room for the night. On my final bill, it was not refunded so I had to get that corrected during checkout. Room service was very inconsistent quality. Read moreGenuine Hotels.com guest review
We exactly what we paid for!Genuine Hotels.com guest review
The 17 story atrium in the middle of the suites in the center of a -8 degree Chicago is awesome. Great suite. Very clean. Quiet. Parking is pricey. Only complaint was hot water took 10minutes to come out of shower. Ez access to Mich Ave. Ez access to Navy Pier. Ez escape from downtown...Columbus to Congress to Ohare no cross town traffic. I stay […] at a lot of hotels. I complain a lot. So. Thank you for enough coffee packs with enough creamer and sugar. Thanks for big towels not little people rags. Thanks for 4 sinks. GREAT office chair A++++. Thanks ez to use cable system unlike other brands that force you to watch sales pitches for their resorts. I will be back to this location. Read moreGenuine Hotels.com guest review
"Best I stayed in Chicago so far..."
...after a long 12 hour flight what I wanted was privacy and rest. Embassy Suites really made that happen. Great hotel, great room.Genuine Hotels.com guest review
The service and rooms were fantastic. The only thing lacking was shuttle or cab service.Genuine Hotels.com guest review
"Perfect for an overnight stay!"
This is the 2nd time I have stayed at this hotel. Both times I came to Chicago to see a play and spend the night. Love the location of this hotel and the free breakfast. Great price for a Sunday night!Genuine Hotels.com guest review
"Great Location and Spacious Room"
Nice size room even just for one personGenuine Hotels.com guest review
"Great Chicago Hotel"
This hotel is right in the middle of everything. Easy walking to key attractions, parks, the lake and more. The rooms are comfortable and clean. Staff was very nice. Having breakfast and drinks in the afternoon is a bonus. Great value.Genuine Hotels.com guest review
"Excellent Value- Close to Michigan Ave & Navy Pier"
Very nice - loved the free cocktails and breakfast. Very convenient.Genuine Hotels.com guest review
"Navy Pier Visit"
We thought it was a very nice stay. The room was very nice. We were close to the Navy Pier, we walked there. Staff was very friendly. There were a lot of children/teenagers there. Maybe b/c it was Dr. Martin Luther King, Jr weekend. We only have one complaint. Guest of the hotel should be required to wear proper attire to the restaurant (especially […] breakfast) instead of their nasty, stinky pajamas. To us that is totally unacceptable and hygienically awful. Yuck! Read moreGenuine Hotels.com guest review
Great location, large room, very comfortable. Some where and tear on rooms (carpeting). Will stay again.Genuine Hotels.com guest review
"Overnight for cubs convention"
Convenient location for the convention and a great breakfast to start the dayGenuine Hotels.com guest review
This was the first time me and my family stayed at this hotel and everything was perfect. Everything from the rooms to the reception drinks the premium snacks to the free cooked to order breakfast. Definitely will be back!Genuine Hotels.com guest review
Quick business trip. Room were clean, people were friendly, nice fitness facility, and the suite style rooms with two TVs was great.Genuine Hotels.com guest review
Loved it we really enjoyed ourselves and we are actually going back next weekend.Genuine Hotels.com guest review
"Excellent Location and Lovely, Spacious Room"
It was a wonderful room and very spaciousGenuine Hotels.com guest review
I live the hotel..everything about it was really nice and above standards in cleanliness etc.. However; I did not like the corner room as I felt isolated from the hotel's ambiance. The hotel is so beautiful that I wanted to be near the balcony. Otherwise the breakfast and the room setup was very comfortableGenuine Hotels.com guest review
"Great location and very comfortable"
Found this hotel to be close to everything we needed for our business trip to interview job candidates at a conference, with good restaurants within a short walk. The room was spacious and comfortable, the hotel quiet, the service great and the price was right!Genuine Hotels.com guest review
Took over and you and a half to get checked in. So finally got to room at 3:30 am! So where in fine print it said $ 59 to park a night! Bad experience!Genuine Hotels.com guest review
"great stay would love to come back"
We were pleased with our stay, I would recommend staying here for sure. The breakfast is actually worth getting up for! The room was clean and very spacious, we were in the king suite. Very nice staff and they were helpful. The gym had great new equipment. Only thing I would warn about is the pool is not some large pool it's more like a two lane lap […] pool, no biggie you can still enjoy a dip in the pool just expect to be close to other patrons. Read moreGenuine Hotels.com guest review
"Well worth the price"
This hotel is excellent for a family of 4 as the "kids" or teens can sleep on the queen sized pull out sleeper sofa and have their own TV, and privacy. The parents can then be comfortable in the private "bedroom" with a king sized bed. The breakfast, included in the price, is excellent with a broad range of items to choose from, or a made to order omelet […] or biscuits and gravy. Read moreGenuine Hotels.com guest review
"Best place in downtown Chicago!"
Best rooms, clean and up to date! Pool is perfect. Sauna and gym awesome. Managers cocktails hours unbeatable! Breakfast, cooked to order and free! Friendliest staff I've ever been aquatinted with. No one will ever pass you with out a smile and to make sure you're doing well. Beautiful place and location! I've been to several embassy suites and no matter […] where I go I make sure I stay at one because I know I will be beyond satisfied. Read moreGenuine Hotels.com guest review
it was very pleasant!!!! the only problem is the parking, this comment is for Hotels.com, and also for the hotel. $45 for day and two days is $90, is almost another night!!!!!. You guys has to come up with something in order to decrease parking fees.Genuine Hotels.com guest review
Everyone was so helpful. Extremely clean and gorgeous rooms. It was like a home away from home. When I go back Chicago I will be staying there again.Genuine Hotels.com guest review
"Great hotel with some extras"
The Embassy Suites was great; staff were very helpful and friendly, and the rooms were large and well-kept. In a good location, north and east of the loop, near the river, Wacker drive, etc. A real bonus for me was the free breakfast (serious breakfast - omelettes made to order, etc.). My only complaint is the $15/ day charge for internet - particularly […] annoying, since it only worked in the "living room" half of my suite. But otherwise, a great hotel and good value. Read moreGenuine Hotels.com guest review
"Nice family stay"
The Embassy Suites is a great place for a family. Nice accommodations & friendly staff. We also like the breakfast buffet. Only negative was we heard people talking through the air vents. Not sure if the sound was from an adjacent room or other part of the hotel (since it was through the air vents). Other than that, a great stay !Genuine Hotels.com guest review
We have always been able to depend on Embassy Suites for excellent service, well maintained facilities and good value. Only disappointments were limited fresh fruit and no decaf coffee at breakfast.Genuine Hotels.com guest review
My husband and I went with my parents for my 30th birthday. The breakfast is amazing!! The rooms are very spacious for Chicago and everything is aesthetically pleasing. Location is 2 blocks off of Mich Ave. we walked many places in cold weather, it was great! Perfect trip!Genuine Hotels.com guest review
We live in Indianapolis and stay in Chicago hotels at least 3 times a year to see family etc. I usually pick whatever is least expensive on line. We loved the Embassy Suites. Great location, parking for 39.00 a night which is great for Chicago, safe, great happy hour and breakfast, great staff, huge room with several different sinks etc. We loved it […] and I will make a point of staying there again. Read moreGenuine Hotels.com guest review
"Within waking distance to many sights"
We've stayed here before and it's perfect for a family to have the two room suite. Breakfast was good, although food could have been warmer. When we checked in we didn't have enough towels for our party of 5 and we did have to call twice to have more delivered. It's a great location, two blocks from Michigan Ave and a short walk to Millennium Park. […] Plenty of restaurants nearby! We'd suggest to use the self-park attached to the hotel because it's only $39 for 24 hours where the valet was about $60. Would definitely stay here again! Read moreGenuine Hotels.com guest review
My wife and I had an enjoyable 5-day stay at a good price between Christmas and New Years. The location, room, fitness center, pool, and breakfasts were all first-class. And for such a large hotel the elevators were johnny-on-the-spot! We were, however, surprised at the cost of internet service. And the staff was gracious and helpful with one exception, […] a pretty uncaring and snotty response from a woman at the front desk one morning. Read moreGenuine Hotels.com guest review
This hotel is amazing. The staff were so sweet. As we came and went they always welcomed us back or told us to enjoy the day as we left. Every morning we enjoyed a wonderful breakfast and every evening we had drinks from the bar and snacks and drinks for the kids. No charge at all. The only disappointment was the price. We reserved this hotel through […] Hotel.com and was suppose to be for $99 and apparently that is not the case cause we were charged $139 a night. Luckily we had the extra money or we would have had to cut our stay short. Don't look at the advertisements. Found out if we would have contacted the hotel itself we could have had it for $99. Buyer be ware they say. Read moreGenuine Hotels.com guest review
"short cab- ride to museums and Water Tower Place"
Enjoyed convenient location and the complimentary breakfast was awesome, but rather irritating that we had 4 people in our room, but only 2 washcloths each night ??? . Also enjoyed the availability of free cocktails and snacks in the evening, but although we were able to get a drink toward the end of the available time period, the snacks were pulled […] away in front of a line of people who were flowing from cocktails to the snacks. Time's up!! Not the " hospitality attitude" we've experienced at other Hilton properties. Read moreGenuine Hotels.com guest review
"Great location, staff, breakfast, reception, view"
We had a terrific stay. Enjoyed the breakfast so much!!!! Shirley, Fernando and staff were so nice and friendly, you looked forward to coming back the next day. Food was terrific & was nice to start your day eating at the hotel and then go out and enjoy our day. Elizabeth was great too at the reception in the evening, nice atmosphere and light snacks […] with our drinks. Loved our view, and was a great location, walked everywhere from the Field Museum to John Hancock. Can't wait to come back! Read moreGenuine Hotels.com guest review
"Great downtown location"
Good serviceGenuine Hotels.com guest review
"great holiday rates"
Great holiday experience -- terrific breakfast service -- the only downer is ridiculous parking feesGenuine Hotels.com guest review
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