The room and location par exceeded my expectation! My kids loved the place. The free evening reception and free delicious breakfast are a plus. We'll surely stay there again.Genuine Hotels.com guest review
This hotel is in a great Chicago location.We enjoyed the happy free hour and cooked to order breakfast.Genuine Hotels.com guest review
WE LOVED OUR STAY, BREAKFAST WAS AWESOME, STAFF WAS SO FRIENDLY AND HELPFUL, ROOM WAS PERFECT, THIS WAS OUR THIRD STAYGenuine Hotels.com guest review
"good for family, ok for friends"
If you are with kids, this is a great hotel - free breakfast and adult beverages in the evening. It was packed. If you are here with friends, you may want a trendier hotel. Hotel itself is nice, rooms could use a facelift. Was surprised only one bathroom sink in a double room, no vent/fan in bathroom (tub grout a bit moldy). I thought the rooms came […] with dishes etc. There is a fridge and a microwave. Overall, nice place, needs a bit more attention to detail. Staff was excellent, very friendly. Good location between Navy Pier and Michigan Ave (near Nordstrom). A few block walk in either direction gets you somewhere. Read moreGenuine Hotels.com guest review
"Great place with kids"
Awesome breakfast made to order. Complimentary drinks...pretty much open bar. Plenty of room for 5-6 in the rooms depending on ages. Walking distance to Navy Pier, Millenium Park and Magnificent Mile. Good restaurants nearby too. Went with 3 kids 11, 8, and 5 and we all loved it.Genuine Hotels.com guest review
Really enjoyed our stay! Great room!Genuine Hotels.com guest review
"we enjoyed the Embassy Suites lakefront"
we enjoyed our stay at the Embassy Suites lakefront. The hotel is beautiful. The location is great. Its next to shopping and the Navy Pier. Also we liked the breakfast buffet each morning and the evening cocktails. The only drawback was that the hotel was very crowded during our stay. It appeared to be some type of conventions going on. However we still […] enjoyed our stay and look forward to coming back. Read moreGenuine Hotels.com guest review
"good for a family get away"
Although the wallpaper and popcorn ceilings Could use some updating, the accommodations were comfortable and clean for our family of 4. Love the extra room for watching late night t.v. and the fridge was very adequate for storing leftovers and bottles of water. Within walking distance of great restaurants and it was easy as pie to get a taxi to the […] tourist locations. Only problem we had was the 20 minute wait for the bell hop to get our stored bags. Will definitely stay again. Read moreGenuine Hotels.com guest review
Great location. Within walking distance of everything we wanted to see. Priced too high.Genuine Hotels.com guest review
"not the perfect veiw"
The room was great, but the view that I thought I was paying for was not. I could not see Navy Pier or hardly the lake, it was blocked by skyscrapers . The other reason I booked this hotel was for the breakfast.The line was 25 people long for the omlet station which I could not go to with my 4 children.We ate stuff on the buffet,the scrambled eggs were […] the worst I've ever had. I don't even know if they were even real eggs. Read moreGenuine Hotels.com guest review
"Roomy Chicago Hotel"
Really great staff! It was lollapalooza weekend, which is probably the most dreaded weekend for hotel employee's all over Chicago and they were still so helpful and nice!Genuine Hotels.com guest review
The distance from the hotel to the United Center was false on the website. I chose the hotel based on the distance to the United Center however it was additional 4 miles.Genuine Hotels.com guest review
The rooms were not too impressive. For the price they could have been larger. I guess you're paying for the location more than anything. Downtown Chicago is going to cost a lot. There's a fantastic Italian restaurant one block west.Genuine Hotels.com guest review
"Close to shopping and Navy Pier... Rude Staff"
The room was nice, clean and comfortable. The location was also convenient to local shopping and attractions. However, my aunt arrived to check in at 6pm, 3 hours after chick-in. Not only did they not have a room available for her, they had also lost her reservation and tried turning her away!!! It was only after she asked for a manager that she was […] given a room. Read moreGenuine Hotels.com guest review
We had a great time and this hotel is huge. It has a free cocktail reception every night from 5:30-7:30 and free breakfast every day. Because the hotel capacity is so large there are long lines for everything, but worth the wait on the breakfast. View on the two sides of the building are lake. I was not happy with my room location and they switched […] me immediately no questions and gave me a lake view room. That alone made me one happy customer. Highly recommend this hotel. Read moreGenuine Hotels.com guest review
We stayed on 8/2/14 and 8/3/14 and had a fabulous time. The service was over the top and highly recommend families to stay..Genuine Hotels.com guest review
"Treated us Great!"
We went for medical reasons, the service was great, views took our minds off reason we were there.Only one complaint We booked thru hotels.com, an they took a fee then the hotel charged us another fee(on top of the $53.00 parking for the night) This is the third time we went thru HOTELS.com and were charge an extra $53.00-$75.00 charge at the hotel […] s. Read moreGenuine Hotels.com guest review
The front desk has limited staffGenuine Hotels.com guest review
"It is nice but...."
This is a very nice hotel. Great location and nice features. We stayed in a the room with "lake view". But the view from our room is mainly surrounding building. We can only see a little bit of Lake Michigan view between building several blocks away. I feel we were misled when we booked the room, and are disappointed.Genuine Hotels.com guest review
Very nice hotel, location and breakfast.Genuine Hotels.com guest review
"Absolutely would stay again"
It was awesomeGenuine Hotels.com guest review
I loved the convenience of the hotel's location. It was great to take a short walk to landmarks, shopping, and entertainment. I have never had such a wonderful view! The bed was so comfortable and the cleaning staff did an amazing job.Genuine Hotels.com guest review
"Excellent location !"
...within walking distance to Navy Pier attractions and Michigan Avenue shopping. Superb breakfast included and lovely complementary snack and drinks in the evening. Staff is very friendly and professional. We will book with Embassy again next time we are in Chicago!Genuine Hotels.com guest review
Planning to go back again this fall. And this time the actual planning won't take no time cuz I already know where we will be staying, embassy suites Lakeview!!!Genuine Hotels.com guest review
"Great Place to Stay"
I'd tell you what a great place it is to stay, but them I might not be able to get a reservation myself. In the heart of a world-class city, it was convenient to our seminar, great restaurants and interesting sites. Complimentary breakfast, including omelette bar and 5:30 to 7:00 PM courtesy Happy Hour only add to the value. You should stay there, but […] not on... Read moreGenuine Hotels.com guest review
We had a great time at Embassy Suites. The hotel is clean and the staff was very helpful and friendly. Enjoyed the complimentary breakfast and thought they did a great job handling the big crowds.Genuine Hotels.com guest review
Everything was excellent. Tons of kids this time of year, so we fit right in. Double decker tour bus stop is quite near the hotel. This is a real bonus if you plan to see Chicago that way.Genuine Hotels.com guest review
This hotel did not live up to the typical Embassy Suites quality. I had booked a king bed room but received a king handicapped accessible room. When asked about this, I was told it was the only one available, though I was not told that when I booked it. The cable was not working properly and the wi-fi worked only sporadically. I received no compensation […] for any of these things. To top it off, when I picked up an item that I had dropped next to the bed, I found peanut shells. Read moreGenuine Hotels.com guest review
Kids loved the view! Location was great staff was nice.Genuine Hotels.com guest review
"A few small irritating things"
Great location, very expensive parking (especially valet), bell hop goes missing due to not getting breaks apparently and leaves people waiting to reclaim their bags, rooms looking a bit dated.Genuine Hotels.com guest review
"Great hotel for a family"
Everything about this hotel was great. We have a family of 5, which includes two newborns, and the size of the room to the hotel providing cribs at no extra charge was perfect. Our only complaint was during check out at which it took the bellmen a significant amount of extra time to get to our room and collect our things.Genuine Hotels.com guest review
"Just Off Michigna Ave"
Hotel was great and easy to get around from this location. Very close to Navy Pier and shopping. Great Happy Hour and Breakfast offered as part of your room cost. The only negative was a couple of the staff (front desk and banquet staff) were a little snooty. After speaking with them and having a conversation they seemed to come around.Genuine Hotels.com guest review
"Fun family times!"
Convenient to attractions. Love the breakfast!Genuine Hotels.com guest review
Really enjoyed staying here. We got here early and were able to register at 1pm, which was great! The room was clean and large enough for our family of 4 (with 2 young kids). Close to Magnificent Mile, Navy Pier, and restaurants. Concierge helpful, but spoke quickly. Love the Manager's Reception, and so does everyone else. The lines were long for drinks […] and snacks. Be prepared to wait to get your one drink at a time somehow some people got more than one drink (wine mainly) at a time. Breakfast was great. If you get there early, say 7:30 there is no wait and tables are available, but by 8:30 there is a super long line for omelets. Pool was good with towels to use. Read moreGenuine Hotels.com guest review
The rooms were very clean and spacious. Our room looked over Lake Michigan and it was just a few blocks from the Navy Pier. They had complimentary drinks and appetizers in the evening and a full complimentary breakfast which was better then anywhere else I have stayed. When I return to Chicago I will deffinetly be staying at the Embassy Suites Lakefront […] again. Read moreGenuine Hotels.com guest review
"Great family hotel."
The location is perfect. Quick walk to the lake and Navy Pier. The free breakfast is great. Makes things much easier when you have kids. We had a rainy day and were able to walk to the movie theatre and bowling alley without going outside.Genuine Hotels.com guest review
"a great value"
We were amazed with the quality and quantity of food provided for breakfasts. Although we did not take part in the happy hour cocktails and appetizers, the atrium in the hotel provided a lovely setting. I tried the pool for some exercise and got in the hot tub. Both were clean and just off the atrium. We feel the business plan used for this downtown […] Chicago hotel is really good. They were packing the hotel with families and children's groups affordably. We opted for the public parking garage next door, but were told we could use the valet parking for a secure place to store our bicycles on a future trip. We will definitely return to this hotel. Read moreGenuine Hotels.com guest review
"Very nice hotel"
This was the first time staying at an Embassy Suites hotel. We spent one night in Chicago on way home with family. Very nice hotel. We enjoyed the welcome reception in the lobby and the free hot breakfast with made to order omelets,was awesome. The staff was very helpful and friendly. Would definitely stay there again.Genuine Hotels.com guest review
Family of 4 staying 5 days...... Close to everything! Finding a table at hotel night reception and breakfast can be tricky. Would stay again.Genuine Hotels.com guest review
"Awesome place to stay"
This was one of my better choices for this trip. We stayed only three blocks from the pier and could walk less than a mile to the Taste. The hotel staff was very friendly. The valet staff was especially nice and very professional.Genuine Hotels.com guest review
"Perfect for families"
Overall, this is the place to stay for families - convenient location, roomy suites, good breakfast and facilities including washers and dryers on two floors make it a home away from home kind of experience. Two people stand out for their courteous attention and friendly, helpful manner and they are Dwayne (the bell) and the male concierge (whose name […] I didn't get) - Dwayne was the first and last person to greet us during our stay and the concierge is a walking encyclopedia when it comes to directions & advice. Read moreGenuine Hotels.com guest review
Nice hotel, complimentary breakfast was very nice when traveling with the family. Free shuttle to Navy Pier was also a plus.Genuine Hotels.com guest review
"I had a pleasant stay..."
Had a great time. Family-Oriented hotel.Genuine Hotels.com guest review
"Good hotel, great location"
We enjoyed the hotel and the complementary breakfast was great! Our hotel room smelly a little musty and the carpet floors were damp and the sticky in places. I wish they had a vending machime for all the guests. There is one on the 17th floor, but it is for guests on that floor only. There is no where to buy snacks after the gift shop closes. Staff […] were friendly and helpful! Overall a nice experience. Read moreGenuine Hotels.com guest review
Stay was ok room was nice. Toilet looked bad. Did not care for the breakfast. To many people ( Parents not watching there kids). NO smile from the staff at all. When we checked in there were three people but only one was working. After a few minutes of standing there she finally waited on us.. Hotel was nice but not ok with your staff.Genuine Hotels.com guest review
"Very clean and convenient"
We stayed at the Embassy Suites Chicago Downtown - Lakefront for two nights. We had no complaints whatsoever. Breakfast was exceptionally good!Genuine Hotels.com guest review
Best looking staff...made you want to order room service for the eye candy...lolGenuine Hotels.com guest review
Only negative thing I can say about our stay is that our room wasn't ready even an hour after it was supposed to be available. We were offered another room and received a discount for our troubles. Overall it was a very pleasant experience and the hotel is in a great location as it is a short walk to Navy Pier and Magnificent Mile. We would definitely […] stay there again. Read moreGenuine Hotels.com guest review
"Decent value for the area"
Prime location in downtown Chicago attractions, but inconvenient to access the "skylobby" and parking labyrinth from street level. Rooms were overpriced and a bit run down compared to other places in the same vicinity. The bathroom ventilation fan did not function and there were no coffee cups in the room, but at least the water was hot. Staff were […] capable but overall service was just not quite as courteous as I have seen elsewhere. If it is important to you, the pool was tiny and could hardly accommodate a dozen guests comfortably. For the money, it was acceptable for a few days but you could do better. Read moreGenuine Hotels.com guest review
"Great location for the price"
This is nice hotel in a great location to Navy Pier and other downtown sites. It was extremely busy so the breakfast was crazy. The staff was very pleasant and handled the crowds well. Just realize that this is not the hotel for a relaxing, quiet time--at least during the busy summer months.Genuine Hotels.com guest review
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