"Pool area can use some TLC."
The hotel was nice and in a great area. The issues we had were that the room had no toiletries and my husband said things did not look completely wiped down. The bigger issue we had was the pool area. I understand that after a whole day of people in the pool it may not look as clear. However, my husband and niece woke up at 6am to go in and it was still […] the same way. The hot tub was worse there was discoloration in the foam that was floating around in the evening and was still there in the am. I would have thought someone would have came and checked on or cleaned it overnight. We had to call the front desk to notify them. The pool area was one of the main reasons we decided to go and stay the night so it was very disappointing that it was in that condition. Read moreGenuine Hotels.com guest review
"Family weekend getaway"
Enjoyable stayGenuine Hotels.com guest review
"It was good..."
My stay was great, however, there were an extreme amount of children running amuck in the lobby, halls and pool area. I do realize that families travel but have a handle on your kids. Also the breakfast was great except the for the LONG line. Maybe on wknds Embassy Suites could have 2 lines for the hot food station. Other than that, I enjoyed my time […] there. Read moreGenuine Hotels.com guest review
"Girls Annual Christmas Shopping Trip"
This is about the 3rd time my friend and I have stayed at the Embassy Suites and it has always been great. The only complaint I might have is the cost of parking and we wish it was a little closer to Michigan Ave. and State St. Other than that we are very happy with the hotel overall.Genuine Hotels.com guest review
"Breakfast was awesome!!!"
Staff was great, room was clean, I would definitely stay here again.Genuine Hotels.com guest review
"Not quite what I expected"
Great location. Hotel needs a little TLC, carpet and wallpaper showing a lot of wear. Nice big rooms and delicious breakfast.Genuine Hotels.com guest review
Lrg nicely decorated dbl bed room. Excellent family atmosphere next door to movies& bowl nGenuine Hotels.com guest review
"Great hotel. Enjoyed our stay!"
We enjoyed our stay. The hotel is clean, comfortable and the staff was very friendly and helpful. The only issue we encountered was the happy hour and breakfast lines were really long. The breakfast is also not as good as I've had at most other Embassy Suites.Genuine Hotels.com guest review
Response by Embassy Suites Chicago Downtown - Lakefront Thank you for taking the time to complete a survey in regards to your most recent stay with us. We are thrilled to hear that you enjoyed your time here with us at the Embassy Suites Downtown Lakefront. We are disappointed to hear that you did not find our breakfast to your liking. We look forward to improving your breakfast experience upon your next visit with us.
"Very Goode experience"
Over all was ok The stairs in front of it leading to Michigan avenue was a real pain in the b$$ Staff was very friendly Special Thanks to Amanda in the reception , Samuel in the security I was in room 832 , the view was wonderful on the Lake Michigan It is 5 minutes walk from navy pier and Michigan avenueGenuine Hotels.com guest review
Response by Embassy Suites Chicago Downtown - Lakefront Thank you very much for your review of the hotel. We are especially thrilled to hear that our team members were great during your stay especially Amanda and Sam. We thank you for choosing us here at the Embassy Suites Downtown Lakefront and we look forward to hosting you upon your next trip to downtown Chicago.
We stayed for a small weekend get away and enjoyed the "homtel" with our girls very much. The especially enjoyed the swimming pool.Genuine Hotels.com guest review
"Great hotel ..."
Great hotel, the bedding was somewhat uncomfortable. The condition of the sofa mattress was very deteriorated and the linens were very worn out.Genuine Hotels.com guest review
"Start with the bathroom!"
Great staff! Great services and food. Not quite up to par with what I've come to expect from the Embassy Suites chain. Very dated. One thing that makes or breaks my opinion on a hotel is the cleanliness/condition of the bathroom. When caulk on the tub has mold and is pealing, I'm turned off!Genuine Hotels.com guest review
"Great overnight stay in downtown Chicago"
Very nice accommodations. The access from self-parking is through an attached garage, but it's a very circuitous route to get from the parking garage up two sets of elevators to your rooms...so, make sure your luggage is on wheels. There were two inaccuracies about the booking information. The hotel check-out is 11:00 a.m, not noon, as advertised. When […] I pointed it out to the hotel staff, though, they honored the noon check-out. The self-parking was $39, not $34. A minor difference, but it's good to have the details listed correctly, so you know what to expect. Nice breakfast and snack time at night, as well as a nice pool. Elevators have a great view of downtown - super fun for the kids. Family-friendly staff. Read moreGenuine Hotels.com guest review
We have stayed at this hotel before and really enjoy staying there, it is close to Michigan Ave and a nice walk to the Navy Pier. They have a fabulous full breakfast every morning and the evening coctail hour is a really nice touch. The service has always been great here, you get your luggage to your room quickly. The only negative is the cost of the […] valet parking but I think it is comparable to the other hotes Read moreGenuine Hotels.com guest review
"Schneider's love Embassy Suites!"
Love it! Love the breakfast. Great for kids also.Genuine Hotels.com guest review
Great hotel and fantastic location. The breakfasts were very good.Genuine Hotels.com guest review
breakfast was good. Staff was so nice.Genuine Hotels.com guest review
"Great Holiday Get-Away!"
This was a Thanksgiving family get-away, and our stay was awesome. Our daughters loved the pool, and the hotel is highly kid-friendly. The breakfast was the best we've had!Genuine Hotels.com guest review
"Great 3 day stay."
Hotel was very nice. Liked the suite type of room. No complaints! Happy that there was a hot tub. Complimentary breakfasts were outstanding and Happy hour drinks and snacks were a nice touch. Wish they would have had some Christmas decorations in the lobby area.Genuine Hotels.com guest review
I would highly recommend the hotel. Great location, rooms, food, exercise room & pool.Genuine Hotels.com guest review
Love the overall atmosphere and the breakfast and reception are a very welcome offering when traveling. I come to Chicago on a somewhat regular basis and try to stay here when it can fit in my budget.Genuine Hotels.com guest review
"Good value and great for kids"
The walls were Very thin and the parking was very expensiveGenuine Hotels.com guest review
"Family overnight stay"
Perfect set up for grandparents with a teenage grandson. Good breakfast and great location too.Genuine Hotels.com guest review
Great hotel. Loved the manager's reception and the outstanding breakfast. Will definitely stay there again!Genuine Hotels.com guest review
"Nice hotel with great views"
Great place to stay. Nice staff, big rooms, comfortable space. I highly suggest a corner king suite. My only suggestion would be to change the name of the hotel by dropping the 'Downtown' designation as there is already an ES 'Downtown'. It can cause confusion.Genuine Hotels.com guest review
We have two handicap children and the hotel staff was extremely helpful, friendly, and kind! The breakfast was the best we have ever had in a hotel. So pleased! The staff always seemed pleased to be there!Genuine Hotels.com guest review
"Great hotel, smallish rooms"
Great place to stay. You can't beat the free breakfast (which is fully loaded) and the free daily happy hours that come along with the room. Especially for larger families this provides quite a payback compared with having to pay for breakfast every morning, which adds up. The rooms are a little small compared to other Embassy Suites I've stayed in. […] When I booked the room it said it could sleep 7, but that means 2 people each on a double bed, 2 people on a pull out couch and then somebody on a cot. For 7 guys, that's a bit tight. But, overall, this is a great place to stay. Read moreGenuine Hotels.com guest review
Our confirmation said the room was guaranteed but when we showed up at the hotel, no rooms were available. So we had to book a hotel on our own. Therefore, the experience should get a 0.Genuine Hotels.com guest review
"Cocktail hour was the highlight!!"
What a great weekend at Embassy Suites Downtown Lakefront. The accomodations were great and comfortable, but the complimentary cocktails each night plus the made to order breakfast make this place tops on my book!!Genuine Hotels.com guest review
"Convenient, nice amenities"
small fridge in room, small living room with table in addition to bedroom, convenient to Magnificent mile.Genuine Hotels.com guest review
"Good location and attentive front desk"
Great location, attentive front desk, and clean room. Worked great for a two-night stay. One small issue - undercooked potatoes at the breakfast buffet. They should be cooked and crisy folks, not white and raw. Other than this minor issue, no problems.Genuine Hotels.com guest review
"Embassy Suites near Navy Pier"
Francisco, the breakfast chef was beyond great! Multi tasking, presenation, cooking to perfection. The shining star of this hotel is Francisco!!!Genuine Hotels.com guest review
Hotel Had a great view from the lobby to the room. The service was great I would stay there again.Genuine Hotels.com guest review
"Fun downtown family hotel"
family trip to chicago was fun. Loved the downtown but hotel was still quite a walk from anything you can get the chicago citypass. Little kids under 10 hated the walk (hint:)) that was expected though. Citypass is the way to go, there are buses and trains close if you want. Hotel had a great breakfast and snacks in the evening. Kids loved the pool. […] No free wifi, but att has a wifi network there if you have att. The parking for the hotel is actually city parking located on either side of the hotel and it was quite pricey $39/day but thats norm for city parking. Overall i liked it but kids didnt like the walking. Read moreGenuine Hotels.com guest review
Clean hotel, great location, okay breakfast included. A little pricey but you're paying for the location.Genuine Hotels.com guest review
We had a nice time. Pool was small and to heavily chlorinated. Breakfast buffet was very nice.Genuine Hotels.com guest review
"Will stay again"
We this hotel. Have stayed at it a few times now, love the managers reception at night and the wonderful breakfast in the moring. We enjoy the pool and the hot tub as well.Genuine Hotels.com guest review
"Two stays, one much better than than the other"
Overall a good place to stay. Nice property, super nice people. There were a couple of small issues that keep me from rating higher. I spend two separte nights (two reservations) Monday night and Wednesday night. The first night I arrived to my room and the carpet in front of the sink was soaked, probably a leak or something. They gave me another room […] and everything was fine after that. When I checked in again on Wednesday night, they didn't have the room I had reserved available (king bed) so they gave me another room with two double beds. This time I didn't get free wi-fi and some of the other amenities I got Monday night. The room was also not as clean. There was Hair & tissue in the toilet bowl, which I simply flushed away, but really? There was also hair in the shower, so obviously this room didn't get well cleaned after the last guests left. I was so tired, I let it go, and I also believe this was a fluke, but it happened, so there it is. I would stay here again, but I would make sure I get a King bed in one of the 'premium' floors with Wi-Fi included and Keurig coffee maker in the room. Otherwise, not worth the price. Self parking was steep at almost $40, but this is downtown Chicago, and there's direct access from the garage to the hotel so it's acceptable. Valet with in & out privileges was over $50. Nah.. You're better off walking in Downtown anyway and you're only a few blocks from Navy Pier, NBC building, and the Magnificent Mile. Read moreGenuine Hotels.com guest review
"Great location and served our purposes well."
Our visit to Chicago was our of necessity. We were able to get a lot accomplished in the short visit and much of it was do the this hotel's accommodations. Thank you all for your excellent service.Genuine Hotels.com guest review
Love this hotel. I will stay here againGenuine Hotels.com guest review
"very comfortable and good location"
Very good stay... very comfortable, good location.... room clean but not early....Genuine Hotels.com guest review
Was very happy with the accommodations.Genuine Hotels.com guest review
I did not like the smell of my room. It was suppose to be non smoking but it smelled like smoke. It was only one night so I did not complain. Staff were not very friendly.Genuine Hotels.com guest review
"excellent staff and very clean"
We really enjoyed our stay here. It was centrally located from the things we wanted to do in Chicago like the Field museum and Shedd aquarium. The staff was very friendly and helpful, breakfast was amazing. I did think we would have free WiFi with the hotel, but you had to pay. I was disappointed in that because when I booked the room I saw WiFi as […] a amenity they had. For the price we paid for the room it should have been free. Of course it was free for some gold member of the Hilton hotel chain. Overall, had a great time. Read moreGenuine Hotels.com guest review
We were in for just a night. What a great location. Within walking distance of the pier, the river, Millennium Park, restaurants, shopping. Felt comfortable enough with the neighborhood to let my teens head out of their own for a while. Our room was comfortable and well equipped. We had a beautiful view of Lake Michigan! Made to order breakfast buffet […] and lots of other choices made for a great way to start the day. Read moreGenuine Hotels.com guest review
Good location and a good place to stay. Breakfast was included and good. I would stay here again. You will need to go up to the Sky Lobby to check in - can be a little confusing for first time patrons.Genuine Hotels.com guest review
"It was just okay for a family vacation"
The biggest disappointment was having no free wifi for the kids. The other huge disappointment was the uncomfortable bed!!! My entire body ached everyday - I dreaded bedtime. The only plus was that the room was spacious with a small living space separate from the bedroom. My husband and I personally think the Wyndham is the way to go as we have stayed […] there several times. Read moreGenuine Hotels.com guest review
loved the breakfast, free, was very good everyone went back for more. only thing is if your scared of heights, has glass elevators and glass railings.Genuine Hotels.com guest review
"excellance best locatin for us to stay in Chicago"
The staff is well trained. What a nice touch.Genuine Hotels.com guest review
My Boy Friend and i came to stay at the Embassy suites Chicago for a get away and completely fell in love with the set up and style of the room. The staff was easy to get a hold of, very pleasant to talk to even though it was 1am. I totally would recommend any one to stay here.Genuine Hotels.com guest review
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