It was a girls getaway week-end. We had plan this trip for Months. We were so excited about this hotel. We got our room to find out that the air conditioner was not working. Try getting 6 girls ready while the technician is trying to fix the air conditioner. He was there for about 45 min. Which I said to him can we get another room. We were able to […] change rooms however, in 5 minutes. Try packing everything back into your luggage. We had reservations that evening and trying to pack. I was not happy!!! Plus I left my sandals in our first room and were never found. I called security, housekeeping and front desk!! No luck. I didn't realized my sandals were missing until we got back late that evening. I spend almost $650.00 for two nights and very disappointed with our stay. Read moreGenuine Hotels.com guest review
We had a great time in Chicago. The value of Embassy Suites is incredible. All staff were extremely helpful and kind. The only complaint is that the pool is very small and so full of chemicals that it was hard to breath in the pool area.Genuine Hotels.com guest review
"Great Property, Great Location"
Great property! Newly renovated rooms are nice, location is perfect (walking distance to Navy Pier and a Whole Foods just across the street. Food at the hotel is above the usual Embassy Suites fare. Staff all very friendly and helpful. The only place I stay when in ChicagoGenuine Hotels.com guest review
HORRIBLE! Staff was rude and petty. Rude as in not interested in helping guests, more interested in watching final 4. Petty in that I received a 6 am wake up call on a Sunday morning, that I didn't order. This had to be programmed by staff. New room had horribly uncomfortable mattress which required a massage. I stay in 6 hotels rooms per month and […] this is the only time I woke up with back pain. SLOW/non-existent internet service and dozens of children running around the hotel w/out any parental supervision. Location is great but that's it for positives Read moreGenuine Hotels.com guest review
"Good family vacation!!"
We loved the breakfast & evening reception! The room was very comfortable, I just wish there was a fan in the bathroom.They have a nice indoor pool. There was construction/remodeling occurring while we were there starting early in the morning so that was a bit annoying. However, overall, well worth the value & we'd stay there again!Genuine Hotels.com guest review
"Great Weekend - Chicago Style"
We enjoyed the daily breakfast..great choices; we enjoyed the reception in the late afternoon although we were able to attend only once. The room was clean, large enough for our family and the hotel was located in a good location. I would definitely stay there again and would recommend this hotel to friends who visit Chicago!Genuine Hotels.com guest review
Great experience.Genuine Hotels.com guest review
"great experience! we will be back!"
Spent 3 days at Embassy Suites for a spring break trip with my 9 year old son. We had a wonderful time. Great location. Friendly and helpful staff. Will recommend this hotel to anyone headed to Chicago.Genuine Hotels.com guest review
The stay was great, but the bell hop needs to have a key to the luggage closet. I stored my luggage until it was time to leave and it took 15 minutes to get my luggage and I was almost late to the train station.Genuine Hotels.com guest review
Great big suites, friendly staff willing to help you no matter the requestGenuine Hotels.com guest review
"Great, but under construction"
Everything was great with one minor exception, they were doing construction/renovation on both sides of our room. So daytime was very Noisy! Luckily we were out seeing the city, but if you plan to spend time in your room, I'd make sure you aren't on a construction level.Genuine Hotels.com guest review
Great place other than the construction just above us could have been better planned out.Genuine Hotels.com guest review
Great location...convenient to restaurants and main attractions. Breakfast was delicious!Genuine Hotels.com guest review
"It has great elevators"
Room floor plan was not practical, not bad but odd. Couch cushions on pull out were uncomfortable. Kind of sterile environment and the breakfast was inconsistent in quality.Genuine Hotels.com guest review
Location was great, clean and spacious room.Genuine Hotels.com guest review
"Lots of kids"
I did not realize how many kids would be around. Was great for families but for business travel not so much. Looks like they were working in renovations which was good cuz most looked datedGenuine Hotels.com guest review
"Loved Everything!!! Except the beds."
Everything was absolutely fantastic about this hotel....except the beds. Room was spotless, spacious, service well surpassed expectations - from bellman to valet, from front desk to maids, to gift shop!! Family-oriented, felt very safe, wonderful location! The only negative were the beds...our beds were lumpy and somewhat hard, which made sleeping challenging. […] They were remodeling the 10th and 11th floors, so perhaps those floors getting new beds. When we return, we will definitely stay here again....but ask if new beds! Overall, excellent experience....the people that work here made the stay a success!! Read moreGenuine Hotels.com guest review
"Spring break 2015"
Everything was good, except we asked for a quiet room. At 8a.m. construction on the floor above us started. So that was very annoying. But other than that it was great.Genuine Hotels.com guest review
"Stayed with 3 kids! March 2015"
Rooms are very spacious and comfortable. We did inspect prior to bringing our belongings in, and found what looked to be old blood on the mattress pad so we removed it. The pool was fantastic and was a comfortable temperature. The guest rooms, however, were very hot. We were told that it was because the couple days we were there we're unseasonably warm […] and that they hadn't switched over to A/C yet. They did offer us fans but sleeping in that heat was a little tough. I will say that the breakfast and the evening reception are fantastic! We will come back. Read moreGenuine Hotels.com guest review
"Will always stay here when we visit Chicago!"
Great location, friendly staff, free breakfast, and free snacks & drinks in the evening...will book again in the future!Genuine Hotels.com guest review
"St. Patty's Getaway!"
They boyfriend and I stayed here for the St Patty's festivities. The hotel was right by the river and the dyeing event. The staff was extremely friendly.Genuine Hotels.com guest review
"Great Chicago location"
Love the Embassy Suites. This one is 2 blocks off Michigan Ave. Happy hour was very busy but staff stayed friendly.Genuine Hotels.com guest review
"parking was terrible"
The parking situation was terrible. It costs $41 a day to park on the parking deck. It would've been nice had that been in the hotel description.Genuine Hotels.com guest review
"great place for get a way"
rented two rooms and one did not have hot water because of remolding they comp the room very friendly and clean hotel and great happy hour and breakfast. Across street is a bonus, whole foods store.Genuine Hotels.com guest review
"relaxed and enjoyed"
It was a nice stay !I was able to relax and enjoy my room staff was great!Genuine Hotels.com guest review
"Great Romantic Night ."
Great you can't go wrong with this hotelGenuine Hotels.com guest review
"Hotel fine, but other guests prevented sleep"
We always stay at this Embassy Suites when in Chicago. Unfortunately, this time we had bad "neighbors." My children heard the "F" word and loud voices the entire night. We called at midnight to ask someone to quiet them down. Hotel did, in fact, send someone up promptly, but it didn't end there. Had to call again at 3am when our 4 year old woke up to […] their loudness/swearing/etc. We could hear them (through the walls) tell the security person that they were "just playing cards." Needless to say, we didn't sleep much. In summary, this hotel has always been lovely, but we wish they would have done more to quiet the group of 10 men next to us. Read moreGenuine Hotels.com guest review
"Excellent for Business & Recreational Travel"
Awesome hotel for the business or family travel. They offer a full buffet & made to order daily breakfast in the mornings then a hospitality hour in the early evening. Very enjoyable. Only negative would be taxis are seldom when a big convention is in town. But really not that big of a deal since we used Uber for most of the time.Genuine Hotels.com guest review
"Stay somewhere else"
Construction everywhere, room very mediocre didn't get the reservation right even though I called for in advance to be certain it was. Put a large hold of my credit card. Staff was rude didn't know anything about parking. Would never stay there again.Genuine Hotels.com guest review
"VERY NICE BUT PARKING CONFUSING"
We really enjoyed our stay. The Manager's Reception was nice (although the apps they served were all the "same" consistency...crunchy) and it was for 2 whole hours. I wasn't impressed that I was told that no matter how long I stayed, parking would be the same rate...which it wasn't. The parking area wasn't marked very well either. I wish on the website […] it would explain how to get to the parking area. Read moreGenuine Hotels.com guest review
"Birthday Suite gone Sour"
Upon our arrival, the check-in clerk displayed very little courtesy and there was a mix up with the key card. Which, can usually happen on occasion, so this is understandable. This was the spiraling of disappointment, from the cleanliness of dust of the room to the lack of genuine concern about addressing the concerns. The one who came across as genuinely […] sincere was the Housekeeping Manager. We were not aware that there was renovation and so the rush to open another floor, however was accommodating, needed some thorough cleaning and dusting. When I pay for a Hotel in the Downtown area, we are expecting more than a Motel accommodation, as well as exemplary staff that is accustomed to meeting the needs of customers on all levels. After speaking with the Hotel Manager, we felt we would NOT like to pack up and troust to another Hotel, but asked to get our room up to standard of the 4.4 star rating that it was given, and give the staff a second chance. There was no follow-up courtesy call to see how the rest of our stay was, nor was there any restitution for any inconvenience we experienced. We definitely have chauked this up as a financial loss and a non relaxed stay. What a Shame. We pray the next encounter for this Hotel, Manager and the rest of the staff, they are able to handle guests' concerns, complaints, or situation with better end results. Embassy Suites left a Sour taste. Read moreGenuine Hotels.com guest review
"Pretty much satisfied."
Found loose hair in bathroom cleaned up ourselves.Genuine Hotels.com guest review
"Locked out of my room repeatedly"
Daily problems with key card. I stayed four nights and was only able to get into the room successfully starting on the third day. Every other time I had to go downstairs to wait 10 minutes for a security guard to show up and unlock the door for me. Every time this occurred, I was assured it was now fixed, but the next time I headed to my room, I was […] again locked out. The front desk staff was pleasant and the room was clean and adequate. There were renovations going on in the hotel, which were sometimes noisy during the day. Read moreGenuine Hotels.com guest review
had a great experience at this hotel! the only thing that would of made it better is quite neighbors. had college group that was super loud.Genuine Hotels.com guest review
"Service needs improvement"
Nice area, clean room, but service needs improvementGenuine Hotels.com guest review
Had a great stay and the hot breakfast was great.Genuine Hotels.com guest review
"Inconvinience for families"
Our room was to small comparing it to other embassy suites, so it felt very crowed once we open the sofa, there was NO room for our suitcases! Sofa bed was AWFUL and we wanted to have an other option, but they didn't have roll away beds and that was an inconvenience. Our room didn't had a room number outside, it was hard to find. The room was not very […] clean, specially the bathroom. The hotel is very pretty, nice location. Read moreGenuine Hotels.com guest review
GoodGenuine Hotels.com guest review
"Could have been better"
Sad to say this was disappointing this stay. We have stayed here before and it was much better. We had to wait 45 minutes to check into our room at 10:30 at night. Then it was overwhelming sprayed with sanitizer, I think they were covering up vomit as it started to smell in the morning. They ran out of food for breakfast but we were cool with a bagel […] and cereal for the kids. We would stay again with hopes that this was a strange occurrence. Great location. Nice size rooms. Read moreGenuine Hotels.com guest review
"Another Great Stay at Embassy Suites"
Went for a couple night downtown and then to Chicago Auto Show in morning. Hotel and staff was great, location and evening skyline was beautiful. Will go back again. Dan KGenuine Hotels.com guest review
Excellent experience, Staff very helpful and friendly ,breakfast very nice only problem no in room safe definitely will return a recommend this hotelGenuine Hotels.com guest review
"A very excelent place to stay."
Everything was great. During the mornings the breakfast was excelent.Genuine Hotels.com guest review
"There are better choices out there!"
We were very disappointed. When we checked into the hotel, we were told the hotel's pool was closed, but would be opening later that day. We came down in the evening and the pool was still closed. Then we were told it would be open in the morning. Well, it wasn't open in the morning and the staff was very rude and short with us about it. We had 3 very […] upset little girls. Read moreGenuine Hotels.com guest review
"Great downtown Chicago family hotel"
Great place to stay when visiting the museums!Genuine Hotels.com guest review
Great.Genuine Hotels.com guest review
We stayed at the Embassy for my son's 4th birthday.He loves to swim, so we brought him, his teenage brother and sister and his 3 year old cousin. It was awesome!! The room was perfect for kids.We did not feel like we were on top of each other. The pool was great, and the happy hour was for the entire family!! I knew the room included free breakfast, […] but I assumed it would just be a complementary type breakfast. However, the next morning, we ate a wonderful breakfast that was cooked to order. Read moreGenuine Hotels.com guest review
"Great location and perks"
Great location. Breakfast and manager cocktail hour included. Wish that wireless internet were free. Pool was closed.Genuine Hotels.com guest review
"I like embassy suites"
Food was good and plentiful. Room was nice - if a bit small for a two room suite but at least there was a door between the two rooms. Cable went out Sunday morning - could have been the snow, but they fixed it. They were stingy with the wi-fi - charged everyone $14.95 but the gold and platinum honors for it. Wi-fi should be free.Genuine Hotels.com guest review
"Good as always"
This embassy was as good as all others I have stayed at. Pool was a little small for the amount of people that stay there but overall I enjoyed my stayGenuine Hotels.com guest review
Great location, great views, great staff. All aroun, simply great!Genuine Hotels.com guest review
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