Free internet is a necessity not a luxury, I resent having to pay an outrageous fee just to get online with my IPad. When asking questions about booking tickets I was told that "the concierge usually handles that but we don't have one in today". I requested a room on a higher floor and was given one on the lowest floor across the hall from a closet. […] Appreciate the free breakfast though. Read moreGenuine Hotels.com guest review
"Trip to Chicago"
Hotel needs to be updated and their reception needs to improve badly. They had a very poor choice of appetizers... Pretzels and trail mix plus. to get your cocktail was awkward. We stayed at the Embassey in California and their reception was impressive. That was the reason I choose to stay there in Chicago.Genuine Hotels.com guest review
Happy hour is perfect for a get together with friends and the hotel staff is friendly.Genuine Hotels.com guest review
Poor service at front desk, dirty room. No maid service. Haven't heard a thing about our complaints despite numerous signs stating we should let them know so they could make it rightGenuine Hotels.com guest review
Overall great stay, definitely plan to go again. Breakfast line was not to long if you go early. Evening reception was a blast! Line was longer but moved pretty quickly. Bartenders were awesome, fun! Honestly, all staff we encountered were very helpful and friendly. The only comment I have that isn't 100 percent positive was that the pool was in need […] of some updates. Chlorine was very strong and the hot tub was drained empty for service (it was a Monday though, it had been usable over weekend). Parking was reasonably priced if you self park, 39 dollars a night versus valet parking 60. Planning to go again for another weekend get away. Read moreGenuine Hotels.com guest review
Hotel was nice. I just think that the Embassy Suites should at least validate the parking. Had a great rate for the room, but then you get hit with $39 for parking.Genuine Hotels.com guest review
"Great location! Small pool!"
The pool is much smaller than it looks in the pictures especially for the size of the hotel. Everything else was great!Genuine Hotels.com guest review
"Great Christmas break"
It was a fun family week in Chicago. Wish the room service was open a little bit longer!Genuine Hotels.com guest review
"Great Room Great Deal"
Saved $300Genuine Hotels.com guest review
"New Years Eve Stay"
Minus the ice machine not working for two nights on the level I was on the stay was nice. Very near the downtown and a great hotel with a lot to offer. Security was high for the night of New Years Eve but it was not difficult to deal with. Enjoyed the stay and time celebrating New Years.Genuine Hotels.com guest review
"Rough start, but ended well"
The valet and bellhop service was fantastic. When we got to our room, there was a large hole in the metal plate next to the door knob. The room also had a faint odor of what I think was smoke. I called the concierge letting them know and since I was paying $300 for a night with 3 kids, I felt like I should get another room. Which they graciously did. […] Overall, the stay was nice. The pool is small and there were a lot of kids that night. Read moreGenuine Hotels.com guest review
"Family trip to the Lakefront"
The location was perfect and the front desk personnel were very friendly and helpful. The breakfast was good, and the cocktail hour was very nice. We did have some problems with our room that remained unresolved. We told the front desk three times that we had problems with our toilet. They were very helpful, but maintenance never showed up to fix the […] problem over the three days we were there. We found garbage in our room left by the previous guests, three of the electrical outlets in the room did not work well and the mattress was very uncomfortable. Read moreGenuine Hotels.com guest review
Long lines for the free reception & breakfast. No free wifi in rooms, no DVD players Pull out bed very uncomfortableGenuine Hotels.com guest review
"close to everything"
Very nice place, short walk to navy pier, Michigan ave. Parking next door. Nice views from room.Genuine Hotels.com guest review
Very nice stay, very good valueGenuine Hotels.com guest review
"Almost left in the middle of the night."
The walls are paper thin. There was a party next door all night long, from 11:00pm - 6:45am we heard them as thought they were in our room. We tried knocking on their door, complained to management and nothing was done. I wanted to leave in the middle of the night. The remote control in the bedroom wasn't working. The furniture was dingy & stained, […] doors warped, paint & wallpaper pealing. Lonnggg lines @ check in, which my husband had to stand in twice. Lonngg lines for crummy cocktails/snacks. Terrible breakfast other than prepackaged yogurt or a banana. Worse night spent in a hotel ever! Read moreGenuine Hotels.com guest review
The stay and hotel was great. However the valet parking service lost our car key and caused a huge annoyance & black cloud over the weekend.Genuine Hotels.com guest review
"Good Times in Chicago..."
Nicely located within the City a short walk to Michigan Avenue and all the shopping. Perfectly sized room for a family of 5. Breakfast and evening drinks/snacks a very nice bonus. The beds were comfortable and clean. However, the rooms are dated and could really use a overall, especially the bathroom. No fan in the bathroom is annoying. The hotel is […] not at street level and the lobby is certainly not "impressive." Hotel needs to employ more bellmen/women for luggage issues, only having one person on staff at a time is not enough. For what I paid, I certainly got my moneys worth and then some. Would I stay again...yes, but I would never pay the asking rate, there are better hotels. Read moreGenuine Hotels.com guest review
"Great Hotel for family getaway"
Great destination for a family getaway.Genuine Hotels.com guest review
"Awesome Hotel if you don't have to park."
The hotel was magnificent. The happy hour was very nice. We received free drinks and snacks. The breakfast was superb and the overall service was wonderful. The only negative was the parking situation. The price of the parking was $40 per day.Genuine Hotels.com guest review
Great stay close to everything. Would def stay their again!!!Genuine Hotels.com guest review
Staff was super friendly. Very accomidating and the breakfast and free reception at night is great. Staying again next monthGenuine Hotels.com guest review
"Good hotel for families"
Nice hotel. Ok breakfast. We used the buffet line. Maybe we should have tried the made to order line. Liked how the room had separate living and bedroom. Bathroom needs updated, but noticed hotel will get remodeled in 2015. Good for families. Would stay again.Genuine Hotels.com guest review
"Never disappointed with Embassy Suites!"
We stay at the Embassy Suites every time we stay overnight in Chicago and we are never disappointed; especially with the Manager's Reception crew!!Genuine Hotels.com guest review
Great time.Genuine Hotels.com guest review
Friendly staff, nice decor. The breakfast was crowded, but well organized. I thought the guard wall along the hallways on the upper floors of the atrium was a bit low - this could cause someone who is afraid of heights to be a bit nervous.Genuine Hotels.com guest review
A great getaway location in Chicago. Lots to do nearby. Asked for a corner room with city view and it was given to us. Great view!Genuine Hotels.com guest review
the family and I had a nice stay. Rooms were cleanGenuine Hotels.com guest review
"Excellent Christmas eve stay"
Great stay, excellent location, in and out parking in hotel for 38.00, a great deal in downtown Chicago. Breakfast included, kids loved it.Genuine Hotels.com guest review
"The perfect Chicago getaway"
We use this hotel as a Chicago family getaway. It's the perfect place if Navy Pier, the Magnificent Mile and Millennium Park are on your to do list.Genuine Hotels.com guest review
One of the best holiday getaways of our life! No exaggeration. Just blocks away from Michigan Ave.Genuine Hotels.com guest review
"Good location in the city"
Stayed downtown with our kids to enjoy the city a few days before Christmas and found this hotel to be good location. Having breakfast included was a plus but the lines were really long (in fairness, they warned everyone about the peak times).Genuine Hotels.com guest review
"Great Family Hotel"
We had a wonderful overnight stay at this hotel with our 2 year old son. He loved the fast elevators and city view. There was a line 45 people deep for the happy hour, but the breakfast moved very quickly and it was delicious! We will definitely be back for our annual Christmas visit to the city.Genuine Hotels.com guest review
"Location, Location, Location"
We stayed here with our 2 boys for a "pre- Christmas" downtown getaway. Location was perfect! We walked to Navy Pier, Water Tower, Mag Mile, and State street for dinner. No cabs needed as it was centrally located. Room was decent with 2 double beds and pullout couch for the kids. Pool was very small and super crowded, the chlorine in the pool area was […] overwhelming, and kids eyes were beat red. Breakfast in the morning was good, but you should get there either very early or very late as we got there in the middle of breakfast hours and waited 30 minuted in the buffet line, and had to wait another 10 minutes for a table to open up. Overall its a nice hotel for the money. I would stay there again. Read moreGenuine Hotels.com guest review
"Our Chicago trip."
Hotel was awesome great locations would have gave 5*** but the lines for breakfast and free drinks was horrible to long to wait in!!! Everything else was good very nice people at front desk.Genuine Hotels.com guest review
Family outing.location of hotel was great the hotel staff were super. Considering this hotel was fully booked (1200 guests!) I couldn't believe how wonderful all employees were .rooms need to be updated soon. Oh breakfast was more than ample and very tasty.Genuine Hotels.com guest review
"A perfect hotel for a weekend trip from the Burbs"
My wife and I came into Chicago from the suburbs to enjoy a couple's weekend away.... The hotel room was very spacious and we enjoyed the Manager's reception before we went out to dinner. The made-to-order breakfast the next day was good and just what we needed before we headed back out to the suburbs... I would definitely recommend this hotel to my […] friends. Read moreGenuine Hotels.com guest review
"Very Nice Hotel!"
We thought very highly of this hotel. We wanted to try something closer to our activities we had planned. It worked well! Will stay here again!Genuine Hotels.com guest review
Very nice hotel I will recommendGenuine Hotels.com guest review
"Overall a good stay"
The hotel is in a good location, a few blocks from MMile. Staff was friendly. Had to wait for our room to be ready, though. Some of the features of the room didn't work (an outlet at the table, a lamp switch). Overall was a good stay. Enjoyed the suite with two separate rooms and two separate TVs, worked well for our family.Genuine Hotels.com guest review
"Pool area can use some TLC."
The hotel was nice and in a great area. The issues we had were that the room had no toiletries and my husband said things did not look completely wiped down. The bigger issue we had was the pool area. I understand that after a whole day of people in the pool it may not look as clear. However, my husband and niece woke up at 6am to go in and it was still […] the same way. The hot tub was worse there was discoloration in the foam that was floating around in the evening and was still there in the am. I would have thought someone would have came and checked on or cleaned it overnight. We had to call the front desk to notify them. The pool area was one of the main reasons we decided to go and stay the night so it was very disappointing that it was in that condition. Read moreGenuine Hotels.com guest review
"Family weekend getaway"
Enjoyable stayGenuine Hotels.com guest review
"It was good..."
My stay was great, however, there were an extreme amount of children running amuck in the lobby, halls and pool area. I do realize that families travel but have a handle on your kids. Also the breakfast was great except the for the LONG line. Maybe on wknds Embassy Suites could have 2 lines for the hot food station. Other than that, I enjoyed my time […] there. Read moreGenuine Hotels.com guest review
"Girls Annual Christmas Shopping Trip"
This is about the 3rd time my friend and I have stayed at the Embassy Suites and it has always been great. The only complaint I might have is the cost of parking and we wish it was a little closer to Michigan Ave. and State St. Other than that we are very happy with the hotel overall.Genuine Hotels.com guest review
"Breakfast was awesome!!!"
Staff was great, room was clean, I would definitely stay here again.Genuine Hotels.com guest review
"Not quite what I expected"
Great location. Hotel needs a little TLC, carpet and wallpaper showing a lot of wear. Nice big rooms and delicious breakfast.Genuine Hotels.com guest review
Lrg nicely decorated dbl bed room. Excellent family atmosphere next door to movies& bowl nGenuine Hotels.com guest review
"Great hotel. Enjoyed our stay!"
We enjoyed our stay. The hotel is clean, comfortable and the staff was very friendly and helpful. The only issue we encountered was the happy hour and breakfast lines were really long. The breakfast is also not as good as I've had at most other Embassy Suites.Genuine Hotels.com guest review
Response by Embassy Suites Chicago Downtown - Lakefront Thank you for taking the time to complete a survey in regards to your most recent stay with us. We are thrilled to hear that you enjoyed your time here with us at the Embassy Suites Downtown Lakefront. We are disappointed to hear that you did not find our breakfast to your liking. We look forward to improving your breakfast experience upon your next visit with us.
"Very Goode experience"
Over all was ok The stairs in front of it leading to Michigan avenue was a real pain in the b$$ Staff was very friendly Special Thanks to Amanda in the reception , Samuel in the security I was in room 832 , the view was wonderful on the Lake Michigan It is 5 minutes walk from navy pier and Michigan avenueGenuine Hotels.com guest review
Response by Embassy Suites Chicago Downtown - Lakefront Thank you very much for your review of the hotel. We are especially thrilled to hear that our team members were great during your stay especially Amanda and Sam. We thank you for choosing us here at the Embassy Suites Downtown Lakefront and we look forward to hosting you upon your next trip to downtown Chicago.
We stayed for a small weekend get away and enjoyed the "homtel" with our girls very much. The especially enjoyed the swimming pool.Genuine Hotels.com guest review
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