"Great Breakfast at Embassy Suites"
OK, Nice, just a bit above average.Genuine Hotels.com guest review
This hotel was in a great location and was a great size for 3 pople. Staff was friendly and the room was clean. Only complaints are that the exhaust fan in the bathroom didn't work and the wall paper was starting to peel.Genuine Hotels.com guest review
"Chicago in Early September"
Stay was great. Went to a Cubs game Friday, walked around the Windy City on Saturday and attended the Bears home opener on Sunday. Embassy Suites was close enough to the red line for great subway service. While the room costs were moderate for downtown Chicago, the full breakfast buffet and manager's happy hour easily makes up for spending over $200 […] a night for the hotel. Only real complaint was that the two beds in the room are doubles and not queens. Makes for a close sleep for two people. And like any pullout couch, the sofa sleeper is more comfortable without pulling it out. Read moreGenuine Hotels.com guest review
"Good hotel - Bad toilet"
The toilet in the room would not flush properly. They attempted to fix it but it did not correct the issue.Genuine Hotels.com guest review
"Great Room. Free Breakfast"
Hotel is great, Fastest elevators ever.Hot tub was good.Room is perfect, Free drinks at reception. Will stay here again for sure.Genuine Hotels.com guest review
"Great for families"
It has a great location. Walking distance to Navy Pier and AG Store (.6 miles). Great restaurants around the corner. Convenient included breakfast. The food is average, but it's a real timesaver. Nice pool. Everything a kid thinks is great.Genuine Hotels.com guest review
"great hotel, close to the convention center"
Great hotel, spacious rooms, excellent location, close to the Convention Center. Great experience.Genuine Hotels.com guest review
Long wait, over 20 minutes in line, for breakfast buffet.Genuine Hotels.com guest review
This our 2nd time here. This time was much better. Less crowded. Everything was perfect!Genuine Hotels.com guest review
"Great location, not great hotel"
Rooms wasn't very clean. very outdated. bed was very uncomfortable as were the pillows. air conditioner wasn't very cool either.Genuine Hotels.com guest review
"Perfect, perfect, perfect"
We stayed at the Embassy Suites Lakefront - 5 people in one room. Plenty of room. Spacious sitting area. They allowed us early check in for a $25 fee and stored luggage for free after check out. The location was perfect - close to everything, but quiet. Free breakfast included made to order omelets, and anything else you could want. Plenty of seating […] - never had to wait for a table. Free happy hour was wonderful. We stayed 3 nights - each night offered a different array of snacks. Staff was AMAZING. There is not one negative comment about the entire weekend stay. That is a rarity! Read moreGenuine Hotels.com guest review
Great hotel in a great location. A couple of blocks from the River, and just a few more to Navy Pier. Lots of great restaurants and amenities nearby!Genuine Hotels.com guest review
"Awesome place to stay!!"
We loved the hotel and it's location. Everything was great. Breakfast and managers reception were awesome!! Very pleasant visit to Chicago!!! Would definately stay here again!!!!Genuine Hotels.com guest review
Would definitely stay at this hotel again! A quick walk to the bus, train and navy pier.Genuine Hotels.com guest review
"Great central location, facilities and service"
The hotel surpassed my expectations. Free happy hour from 5:30 - 7:30 every day, and the breakfast is above and beyond any hotel. It's absolutely worth a few extra bucks to book Embassy Suites. Customer for life.Genuine Hotels.com guest review
Perfect location, hotel was excellent!Genuine Hotels.com guest review
Overall a nice place the rooms are just starting to show a little age but everything worked fine. Good free cocktail reception as well as free breakfast. Wound stay here again.Genuine Hotels.com guest review
Was not impressed with the rooms, the room was not very clean. Hotel staff were friendly and helpful. Fantastic breakfastGenuine Hotels.com guest review
The room and location par exceeded my expectation! My kids loved the place. The free evening reception and free delicious breakfast are a plus. We'll surely stay there again.Genuine Hotels.com guest review
This hotel is in a great Chicago location.We enjoyed the happy free hour and cooked to order breakfast.Genuine Hotels.com guest review
WE LOVED OUR STAY, BREAKFAST WAS AWESOME, STAFF WAS SO FRIENDLY AND HELPFUL, ROOM WAS PERFECT, THIS WAS OUR THIRD STAYGenuine Hotels.com guest review
"good for family, ok for friends"
If you are with kids, this is a great hotel - free breakfast and adult beverages in the evening. It was packed. If you are here with friends, you may want a trendier hotel. Hotel itself is nice, rooms could use a facelift. Was surprised only one bathroom sink in a double room, no vent/fan in bathroom (tub grout a bit moldy). I thought the rooms came […] with dishes etc. There is a fridge and a microwave. Overall, nice place, needs a bit more attention to detail. Staff was excellent, very friendly. Good location between Navy Pier and Michigan Ave (near Nordstrom). A few block walk in either direction gets you somewhere. Read moreGenuine Hotels.com guest review
"Good location between Michigan Ave & Navy Pier."
Nice hotel. Rooms a bit dated and small. Had a toilet flushing issue on arrival, but staff took care of it immediately. Then discovered one of bedside lamps didn't work and slight musty odor in bedroom. But overall, good experience.Genuine Expedia guest review
"Great place with kids"
Awesome breakfast made to order. Complimentary drinks...pretty much open bar. Plenty of room for 5-6 in the rooms depending on ages. Walking distance to Navy Pier, Millenium Park and Magnificent Mile. Good restaurants nearby too. Went with 3 kids 11, 8, and 5 and we all loved it.Genuine Hotels.com guest review
Really enjoyed our stay! Great room!Genuine Hotels.com guest review
"we enjoyed the Embassy Suites lakefront"
we enjoyed our stay at the Embassy Suites lakefront. The hotel is beautiful. The location is great. Its next to shopping and the Navy Pier. Also we liked the breakfast buffet each morning and the evening cocktails. The only drawback was that the hotel was very crowded during our stay. It appeared to be some type of conventions going on. However we still […] enjoyed our stay and look forward to coming back. Read moreGenuine Hotels.com guest review
"good for a family get away"
Although the wallpaper and popcorn ceilings Could use some updating, the accommodations were comfortable and clean for our family of 4. Love the extra room for watching late night t.v. and the fridge was very adequate for storing leftovers and bottles of water. Within walking distance of great restaurants and it was easy as pie to get a taxi to the […] tourist locations. Only problem we had was the 20 minute wait for the bell hop to get our stored bags. Will definitely stay again. Read moreGenuine Hotels.com guest review
"Nice hotel in good location."
Great hotel within walking distance of all activities and sight seeing that we did.Genuine Expedia guest review
Great location. Within walking distance of everything we wanted to see. Priced too high.Genuine Hotels.com guest review
Better than I even expected- loved the managers reception and made to order breakfast!! Beautiful lobby, great location, spacious rooms - it was excellent! The pool was a little small but not too bad.Genuine Expedia guest review
"not the perfect veiw"
The room was great, but the view that I thought I was paying for was not. I could not see Navy Pier or hardly the lake, it was blocked by skyscrapers . The other reason I booked this hotel was for the breakfast.The line was 25 people long for the omlet station which I could not go to with my 4 children.We ate stuff on the buffet,the scrambled eggs were […] the worst I've ever had. I don't even know if they were even real eggs. Read moreGenuine Hotels.com guest review
"Close to Navy Pier, but fell short of expectations"
Really convenient location - smack between Navy Pier and Magnificent Mile. Upon check-in, attendant seemed confused. He said he had our confirmation number, but the precise room type wasn't available. Keep in mind the hotel's own site listed the room type available also when I booked on Expedia. He said he 'upgraded' us to a top floor. Now, I think […] this was true, because our floor had a special access vending on it and was labeled a premium suite on the highest floor. But we didn't get the King we booked. Plus, it was in poor repair - hook in bathroom broken off, TV and cable disconnected. In fixing, we found a bracelet in the TV console and my son found an orange under the bed the morning we left (not ours). Gross!!! The bathroom was clean, if not nice, or we would have moved. But I think if we had found the orange earlier, we would have moved anyhow. I informed the front desk they needed to do better on cleaning. Can't help feeling we got the 'Expedia' room. If you do stay, the breakfast is included, and I highly recommend choosing the made to order line. The hot buffet items were not good, particularly the eggs. Read moreGenuine Expedia guest review
We did not get the room we reserved. The sofa bed was missing the mattress and when we talked to the front desk and their response was "yes, that room is missing a mattress and the hotel is oversold so there is nothing we can do about it". After talking with the front desk about cancelling our room and getting a room at an alternate hotel, we were moved […] to a new room. This issue wasted over an hour of our time on a Friday evening. I will not stay at this hotel again. Read moreGenuine Expedia guest review
"Roomy Chicago Hotel"
Really great staff! It was lollapalooza weekend, which is probably the most dreaded weekend for hotel employee's all over Chicago and they were still so helpful and nice!Genuine Hotels.com guest review
"Great getaway with girlfriends!"
Great hotel. Close to downtown shopping and Navy Pier. Great place to stay for a get away with friends. Would definitely return to this hotel again.Genuine Expedia guest review
The distance from the hotel to the United Center was false on the website. I chose the hotel based on the distance to the United Center however it was additional 4 miles.Genuine Hotels.com guest review
"Nice hotel great location to see the city"
Nice ammenities including happy hour and breakfastGenuine Expedia guest review
"Great suite between the Pier and Magnificent Mile"
Stayed for 2 nights before leaving from Navy Pier for a Cruise on the Great Lakes. Wanted a suite close to the Pier. The bedroom was spacious with a short hallway between the living room and bedroom. Barsink and fridge. Comfortable couch which opened to a sleeper. The room was quiet despite being by the elevators. Breakfast was complimentary and was […] a full spread. We could walk everywhere. The hop on hop off bus was nearby as well as most attractions. Read moreGenuine Expedia guest review
The rooms were not too impressive. For the price they could have been larger. I guess you're paying for the location more than anything. Downtown Chicago is going to cost a lot. There's a fantastic Italian restaurant one block west.Genuine Hotels.com guest review
"Close to shopping and Navy Pier... Rude Staff"
The room was nice, clean and comfortable. The location was also convenient to local shopping and attractions. However, my aunt arrived to check in at 6pm, 3 hours after chick-in. Not only did they not have a room available for her, they had also lost her reservation and tried turning her away!!! It was only after she asked for a manager that she was […] given a room. Read moreGenuine Hotels.com guest review
Breakfast was wonderful but a bit too chaotic. The staff tried to be helpful keeping things moving along. We called for an extra blanket and it took 20 minutes to arrive. I would say that our experience was 50/50. If it wasn't for the great location, I would not recommend it to anyone.Genuine Expedia guest review
We had a great time and this hotel is huge. It has a free cocktail reception every night from 5:30-7:30 and free breakfast every day. Because the hotel capacity is so large there are long lines for everything, but worth the wait on the breakfast. View on the two sides of the building are lake. I was not happy with my room location and they switched […] me immediately no questions and gave me a lake view room. That alone made me one happy customer. Highly recommend this hotel. Read moreGenuine Hotels.com guest review
Nice clean room. Really enjoyed the big free breakfast every morning. We generally missed the evening snack but stopped by for some goodies if we returned in time. Suite is appreciated when travelling with 8-year old grandson. We enjoyed the large pool, hot tub and sauna. They have a well equipped exercise room.Genuine Expedia guest review
We stayed on 8/2/14 and 8/3/14 and had a fabulous time. The service was over the top and highly recommend families to stay..Genuine Hotels.com guest review
location was great. employees great. complimentary drinks and breakfast was in abundance, but not super. felt like cattle getting herded through. I felt like I was comfortable until those times and then it was more crowded than I would normally prefer. that said.... still very much enjoyed my stay. maybe it was just a very busy day.Genuine Expedia guest review
"Treated us Great!"
We went for medical reasons, the service was great, views took our minds off reason we were there.Only one complaint We booked thru hotels.com, an they took a fee then the hotel charged us another fee(on top of the $53.00 parking for the night) This is the third time we went thru HOTELS.com and were charge an extra $53.00-$75.00 charge at the hotel […] s. Read moreGenuine Hotels.com guest review
"A good location for vacation"
The Embassy Suites are always a good choice when traveling with kids on vacation, and the pull out bed was quite comfortable for them. The downtown location was perfect for access to Navy Pier, the river boat cruises and the Magnificent Mile. Grant Park is walking distance, as are the red and green lines for transit. One block over is Michigan, with […] all the bus routes to take you to all the museums. You can load up a Transit Pass at many of the area stores, its really a good value and makes getting around town very easy, as its good on both buses and trains. The Frank Lloyd Wright Museum in Oak Park is an easy ride on the green line, and the town is beautiful to walk around. The breakfast and cocktail hours are both an added treat, and the staff were very accommodating with requests for extra towels and help with taxi's. Read moreGenuine Expedia guest review
Everyone is super polite and ready to help. The room was all in order and well-cleaned every day.Genuine Expedia guest review
Great, loved the space, having an extra sink outside of the bathroom is handy, breakfast was fab.Genuine Expedia guest review
"Spacious room, but uncomfortable beds."
I was a bit taken back at check-in when I wanted to pay cash and they wanted a $240 deposit for incidentals. If I put it on my cc, it would only be $120. What?? Then, they wanted $25 for check in before 3pm. Well, it was easy enough to give the bell hop our bags and hit the city instead. Our room was spacious, but the beds were so uncomfortable, I had […] to sleep on the couch. Also, From floor to ceiling, it's all open. It was odd. All of the hotel room doors face a big empty lobby, and the railing is all glass. So, you can see everyone enter and exit their rooms. I am extremely afraid of heights, so this was not a good thing. Also, the elevators were glass, bad thing too. The good thing was, we were close to just about everything. We visit Chicago about 3x per year, and always get a city pass to ride the buses and trains. Not this time. Everything was walking distance. Read moreGenuine Expedia guest review
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