Very enjoyable. Andrew was extremely helpful.Genuine Hotels.com guest review
"Lovely hotel with superb service"
They really did think of everything with this hotel; coffee and tea in the room, a clothes line for drying clothes, bathrobes, a large bottle of drinking water delivered each day to the room, a newspaper left at the door; everything you'd possibly need. There's even a special door through which room service meals can be delivered to the room in perfect […] privacy. The room felt luxurious and meticulously maintained, the service was excellent and the staff were genuinely friendly and eager to help. The location is ideal, right at the edge of the old town but a convenient walk to other parts of town, and there's a lift that takes you right down into Waverly station, where you can easily grab a train, bus, or taxi. Staying in this hotel felt like a vacation, and it was a pleasure just to relax and read, or soak in the bath after a long day. Absolutely lovely; I'd stay there again in a heartbeat. Read moreGenuine Hotels.com guest review
"Drapes for giants but beds for dwarves"
We loved the room and location, were very satisfied with the overall cleanliness of the room and building, and impressed with the very helpful hotel staff... but as a 5'2" woman, I could not pull the tall, heavy wool drapes closed by myself, and my 6" tall husband's feet hung off the end of the bed. Very strange! But we'd probably stay there again anyway. […] Really appreciated, too, the new double pane windows over the old sash windows. Read moreGenuine Hotels.com guest review
Atmospheric hotel in the heart of Edinburgh's tourist attractions.Genuine Expedia guest review
"Amazing Hotel! 9th Floor if you can get it!"
Amazing stay in wonderful hotel. If you can stay on the 9th floor or any with a view of the city it's amazing! Only one lift so slow to get to your floor or down, but worth it. Tough to get to if you're driving. If you can go ahead and look on their website about where to park and then bring your luggage up rather than try to stop outside the hotel […] and unload. It's really hectic! Wonderful amenities and great service by staff! Read moreGenuine Hotels.com guest review
"Best location; quality hotel"
Very courteous staff, upgraded our room. Everything very clean. Beds a bit soft. Linen and towels exceptional. A renovated old building made into a boutique hotel which really workedGenuine Expedia guest review
Lovely hotel. Especially attentive staff! Great experience.Genuine Hotels.com guest review
"GREAT HOTEL AND LOCATION"
Incredible location at Market Street and North Bridge,One block from the Royal Mile and across the street from the Waverley Train Station and a block and a half from the # 100 Airport bus terminal(bus leaves every 10 minutes). You can easily walk to many of the Edinburgh sites. It is in an old but cool building next to a very steep hill so the layout […] is confusing. The lobby is on the 4th floor off North Bridge Street. If you are coming from the airport bus or train station there is a buzzer on Market Street on the 0 floor. They will let you in so you can take the lift up to the 4th floor. Read moreGenuine Hotels.com guest review
While I am the type to be a little uncomfortable with doors being opened for me, the use of my last name when being addressed, and having towels only used once, this level of service was performed with style and grace such that you felt they were genuine and sincere. From check-in, questions unrelated to the hotel, all the way through check-out, the […] staff were at 212 degrees! (a wonderful customer service book!) Incredible building, close to everything you would want to see. Read moreGenuine Hotels.com guest review
"Do yourself a favor"
Spend the extra $$ for this hotel. Top notch location and service! Nice sample of whiskey in your room when you arrive! 1 of best i've stayed in and travel 150-200 days a yearGenuine Hotels.com guest review
"Very conveniently located to train and sights"
A lovely old hotel with charm. Staff was very helpful and pleasant. The gym was a little difficult to locate. . . Could use better directions or signage.Genuine Hotels.com guest review
"Scotsman- Top notch all the way"
Everything about the Scotsman was terrific. The room was wonderful and the staff above all was incredible. Would not stay any other place in Edinburgh.Genuine Hotels.com guest review
"Classy hotel but needs renovation."
This is a top hotel in the historic building with its charm both from exterior and interior but it needs to have some cosmetics already. Carpets in the halls and in thew rooms are dirty. Old TVs and telephones. Also right above the hotel is a night club so leaving and entering the hotel during friday and saturday night can be not dun. The train station […] is right in the front so that's what kind of a view you get there. Read moreGenuine Expedia guest review
"Great hotel and location"
Would stay at the Scotsman again. It is attached to a public fitness center, so it was one of the best hotel gyms.Genuine Hotels.com guest review
"Classic Scottish Charm"
Excellent staff and location. Rooms were well appointed and roomy. Only issue we encountered was the temperature of the room (too hot...couldn't get it low enough to comfortably sleep).Genuine Expedia guest review
We were treated very well at the Judd Hotel. The room was beautiful, the service exquisite. It was very well located, just above the train station, on the Royal Mile.Genuine Hotels.com guest review
"Great Historic Hotel"
The Scotsman was great! Customer service was awesome. They show you to your room and orient you and expect nothing in return. Location was perfect and was able to get to everywhere from there. Had a great time and hotel room views is amazing. Thank you to the Scotsman staff for the great service!Genuine Expedia guest review
"Wonderful Edinburgh Hotel"
Wonderful, historically quaint hotel, very centrally located to the Royal Mile and Castle, the rail station, and shops/restaurants of Edinburgh. Can walk to everything! Very nice attached restaurant, with great breakfasts. Staff very accomodating, kind. I really enjoyed my visit and would hightly recommend The Scotsman to others. sjmGenuine Expedia guest review
"Heroic level of service"
This is a beautiful hotel and in the best possible location for seeing Edinburgh. All of this, however, is obvious from a glance at the hotel's website. What the pictures can't show you, however, is the quality of the service. On our first morning a fixture in the bath tub failed, requiring an extensive plumbing repair and rendering the room unusable. […] Unfortunately we couldn't move to another room as the hotel was fully booked. Instead, the resourceful staff moved us to a beautiful room at the Caledonia, with full breakfast, and provided a taxi service for us. When we returned to the Scotsman the next night, they upgraded us to the Penthouse suite (an astonishing set of rooms with a near-panoramic view of the city), with a complimentary bottle of scotch. We were greeted warmly by staff whenever we went out or returned. Everyone was fully briefed about the arrangements that were made (at both Scotsman and Caldeonia) and thihgs could not have been made easier for us. I wouldn't even think about staying anywhere else. Read moreGenuine Expedia guest review
Our stay was exceptional, beautiful hotel, perfect location on the royal mile. Customer service and staff was the best we have ever seen. Thank you.Genuine Hotels.com guest review
Absolutely central location across from train station and around corner from shuttle bus to airport which is great bargain. Everything is within short walking distance. Very nice inside and good restaurant for breakfast.Genuine Hotels.com guest review
The staff were especially helpful and knowledgeable. We especially loved their concierge, Ivar. The hotel and room were beautiful.Genuine Expedia guest review
I can't say enough good things about this hotel. The staff is super attentive. I was upgraded and my room was unbelievable. It's in a great location. Right in the center of everything. If you are going to Edinburgh, I would highly recommend you book here.Genuine Expedia guest review
"Nice spot in Edinburgh"
Great location nice staff. Ivor the concierge was really greatGenuine Expedia guest review
"Perfect Location and AMAZING staff service"
Stayed seven nights on our Honeymoon trip. Hotel was central to everything, and the Concierges 'The Boys' answered our every request with speed and enthusiasm. As one might expect in a Historical building the plumbing was a bit erratic, but the room was lovely and the bed and linens were super luxurious and cozy. Free snacks and Hot beverages in the […] room as well as a full honor bar and luxurious toiletries. GINORMOUS snuggly towels as well. Front-facing room was a bit noisy from Waverly Station and New-Town weekend Partiers, but the view was well worth it. Would recommend Highly. P.S. Wi-Fi is free but weak and slow so don't bother logging in. Read moreGenuine Hotels.com guest review
"Sleek & Sophisticated"
Beautiful hotel & rooms. Great location. But...lighting very poor in room & bathroom. No lighted make-up mirror. No towel racks. TP holder in awkward place. Tiny closet - had to take out hangars to fit the few things we were able to hang up but the bar was big and bountiful. Staff very nice & helpful. The city is definitely worth visiting.Genuine Hotels.com guest review
"Wonderful hotel, perfect location"
Loved the roof suites. Staff attentive. Classic but updated. Reception should be improved. Overall wonderful, very well located exactly in front of train stationGenuine Expedia guest review
"Very convenient ."
The staff were very friendly and helpful. The room was spacious and comfortable.Genuine Hotels.com guest review
"A bonnie visit to the Scotsman in Edinburgh"
The attentiveness of the staff is one thing that they might work on. We asked for ice which was never delivered, we requested a wake up call - it never happened. They weren't quite as focused as we had hoped. Everyone greeted us warmly, we liked the turn down service. They upgraded our room and it was lovely with a great view. The work out facilities […] and pool lived up to their billing - unbelievable. The location really could not be better - North Bridge is in the middle of the Royal Mile. The elevator dropped us off literally at the entrance to the Waverly train station - and the building is beautiful. Read moreGenuine Expedia guest review
Excellent location, great view from the room on Princess street. Excellent food in the hotel restaurant, one of the best! Hotel could do with some upgrades/renovation Looks a bit worn out. Loved it for location, polite service and gymGenuine Hotels.com guest review
Easy walking to Castle & other sites, restaurants, local shops & bars. Service was excellent.Genuine Hotels.com guest review
"Family Friendly Hotel"
Very family friendly. Can't compare with hotels in Paris that did not allow a baby for a room for two! The Scotsman staffs really welcomed our two year old very active daughter. We stayed five nights and it was very comfortable throughout. Highly recommendable for families with young kids.Genuine Expedia guest review
Lovely hotel with lovely furnishings! The couch had a cashmere tartan draping over it and the cupboards looked antique but incorporated modern elements which made the whole room feel very warm and comfortable. The hotel is just 5 minutes away from the Waverly Station and a few minutes away from the Royal Mile and tour agencies. My only minor complaint […] is that there are only 2 slow moving lifts so I can take some time to get in and out of the hotel but hey, I didn't mind waiting as the ambience was lovely and the staff were delightlfully friendly! Read moreGenuine Hotels.com guest review
"Great way to see Edinburgh!"
The service level was excellent. We were upgraded at check in and provided with a roomy and comfortable room, with great bedding and pillows. We were only there one night, and really wished we could have stayed for more. The hotel provided us with complimentary bottled water (which is always an issue and much appreciated) and printed out our airline […] tickets. And the hotel location could not have been better. Read moreGenuine Expedia guest review
"Exceptional accommodations & service"
Highly recommended! Not only was the hotel practically perfect, each & every staff person was wonderful. The only issue is that one side of the building is sprinkled with bars and so, even though we were stories above, the loud music & voices went on into the wee hours, waking us. Just request a quiet side. Otherwise, perfect!Genuine Hotels.com guest review
"Spacious and charming."
Great view from the room, loved the set-up - very spacious and unique (stayed on 9th floor). Lovely staff.Genuine Expedia guest review
"Good Old Traditional Hotel"
The Room they asigned me at first, was not speciall at all. Was rather like an old house. I then moved to another way much better in every sense, with a nice view, although there were some spots on the carpet. The tables with the monopoly cover boards, diminish a lot the quality and position of the hotel. Not nice at all, neither funny.Genuine Expedia guest review
"THE Place to stay in Edinburgh!"
Not only is the Scotsman perfectly positioned around the corner from the Royal Mile, (which would do it for me, as I like to centralize myself and go off for various jaunts), its staff was delightful, its space and comfort are unbeatable and its spa facilities were delightful. (Great massage therapist. Truly one of the finest I've experienced, especially […] when traveling. And if you're a swimmer, pack your suit! Their indoor pool is to die for!) Read moreGenuine Hotels.com guest review
"Treated Royally on the Royal Mile at the Scotsman!"
Form the very first welcome to the last, we felt like royalty, the polite doorman, bellman and concierge as well as the manager all made sure our stay was perfect! I would definitely recommend the location during the Fringe Festival as the location is perfectly situated by most venues and in between the Edinburgh Castle and Holyrood Palace! The dining […] at North Bridge was surprising good and rather exceptional for a hotel dining room, it exceeded our expectations by a lot! The rooms were bright and large! Read moreGenuine Hotels.com guest review
"Location, location, location"
This is an excellent hotel. Its location is top notch. The room was clean if a bit small. The staff was attentive. The remote for the TV showed its age; it was hard to use. It has an excellent pool.Genuine Hotels.com guest review
The Scotsman was amazing! I was traveling alone, and everyone with whom I interacted was 5-star. I would describe it as the hotel located on the Royal Mile that treats its guests like royalty!Genuine Hotels.com guest review
"Gothic Hotel Feel & Nothing Fancy! Used only4slep"
I rate this hotel a 4 for Europe standards...due 2 location & size of the room. The room I paid for was a standard room & it looked like an apartment. The room smelled a bit funky. What do you expect from a hotel with a lot of history? The outside of the hotel looks very Gothic, love it. The furniture was outdated. I threw a pillow on top of one of […] the cushion chair & no lie dust flew in the air. Threw it a 2nd time cause I thought I was hallucinating & again lots of dust. The ceiling had water stain & I was on the 2nd floor. Don't ask me “how?” Enter the stairwell, and seen water leaking from the ceiling @ 0 floors... I saw a bucket to catch the water. But although it has these issues, it still looked really nice. As for the staff, I was very pleased with room service & maintenance not so much with the main desk. I dialed 0 to get someone to help with an issue with the toilet. Too much toilet tissue, no good. Anyway, spoke to staff about the issue, they said they were going to send someone to fix it. Came back in the evening and nothing was done. All I seen was a bowl of candy. To make a long story short she said maintenance took a look & said there was no problem. I was upset and told her the toilet was clogd. I found out by maintenance the next day, they leave by 4pm..meaning front desk lied. Anyway, problem was resolved. One thing, i wOuld say to front desk learn to be honest maybe ppl will be more understanding rather then telling customers they're liars. Read moreGenuine Expedia guest review
"Scotsman well worth it, but watch out for the heat"
The hotel staff and building were both very impressive. The great customer service from the staff were 5 diamond! Our Concierge Mr. Ross McEwan and the Front Deskman Mr. Phillip McEwan displayed humble yet "spoil you silly" mattitudes that really made our stay there feel as if we were the most important people in the hotel. I'm sure though, that they […] did that to everyone. From the awesome housekeeping showing up in the evening to turn your bed and give you water, to the wait and bar staff, this hotel delivered the best customer service of 4 great hotels over 3 weeks in 4 countries. The lobby bar is both great for talking with the diverse international staff as well as interesting local and international business people and other guests. They really think about all the details. Definitely would recommend it. It would have been made perfect if they would have invested in air conditioning. It seems that both the high quality staff and us, were frustrated that the owners have not yet put it in. During our Summer nights the fan put in the room was a lifesaver, but nothing can replace A/C. We won't stay here again in the summertime without it. All in all, GREAT JOB to everyone that works there! Great building, location and value. The staff and attitudes 2nd to none! To the owners, A/C or else! No 5 star hotel can maintain that rating without it. Your guests shouldn't suffer on vacation. Great Job to the tremendous staff at the Scotsman for making up for it Read moreGenuine Hotels.com guest review
Great hotel, great location and a terrific room. It even has a swimming pool, shallow but great for laps and kids.Genuine Expedia guest review
"One of the best"
The Scotsman is one of the great hotels in the world and the deal I got through Hotels.com was FANTASTIC. It was beautifully restored, close to all the Edinburgh attractions and the staff superb. My only regret is I didn't stay longer.Genuine Hotels.com guest review
"One of my favorite hotels of all time"
I just returned from a whirlwind 2 week vacation that took me through Paris, London, Winchester and finally Edinburgh. The Scotsman hotel was one of the best hotels I have ever stayed in and I've been in some nice ones including several Ritz Carltons. The hotel is beautiful, the rooms are big with some very cool unique features but the staff made this […] place great. They were attentive, professional and very helpful. The location can't be beat. We were able to walk to pretty much everything we wanted to do. I plan to go back. Read moreGenuine Hotels.com guest review
We had only one night in Edinburgh and chose The Scotsman based on hotels.com reviews. We had extraordinary service and an excellent room.Genuine Hotels.com guest review
THE LOCATION IS TOP NOTCH. VERY CONVENIENT TO ROYAL MILE AND TRAIN STATION. IVOR, A CONCIERGE, WAS VERY HELPFUL AND FRIENDLY. HOWEVER, THE MATTRESSES WERE LUMPY AND UNCOMFORTABLE, SOME LIGHTING IN THE ROOM DID NOT WORK, AND THE ABILITY TO REACH FRONT DESK BY PHONE WAS POOR. THE AUTO. WAKE-UP SERVICE DID NOT WORK PROPERLY AND SOME AMENITIES PROMISED […] WERE NOT DELIVERED. I DO NOT FEEL THAT THIS PRICEY HOTEL PROVIDED THE EXCELLENT SERVICE THAT A LUXURY BOUTIQUE HOTEL SHOULD. Read moreGenuine Expedia guest review
We loved it all! Will definitely be coming back!Genuine Hotels.com guest review
"Wonderful Hotel Service"
The concierge service at this hotel was extraordinary, the staff were friendly and helpful, and the room was beautiful. The hotel itself was situated in an ideal location for sight-seeing around Old-Town, with many nice restaurants and pubs nearby. Edinburgh Castle, Mary King's Close, Holyrood Palace, the Scott Memorial, and the National Galleries were […] all within walking distance. The only drawback to this hotel in summer is the lack of air-conditioning in the bedrooms. They can get a bit stuffy, even with the tabletop fan provided for air circulation. Sleeping with the windows open was a challenge, as they opened onto a very noisy street with people shouting and partying til 3am...even on weeknights. That said, I would definitely stay here again. The central location, the elegance of the hotel, and above all the helpfulness of the staff and concierge overcome those small drawbacks in my opinion. Read moreGenuine Hotels.com guest review
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