"Management was rude"
The manager was rude to my wife. The customer is always right slogan did not apply to her it seems.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Elgin, IL We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. I apologize on behalf of myself and our staff for the rude treatment you received during your stay. .
"Places to stay again"
Everything about the hotel was great: the rooms, the staff, the convenient location right off the interstate, and the neighborhood was nice and quiet and located to good restaurants. I would definitely recommend it to others and plan to stay there again.Genuine Hotels.com guest review
"Good stay for traveling family"
Good value. Although the room was average and had typical wear and tear, the price was fair and staff friendly. The two queen beds were comfortable but the pull out sofa is not. Pull out is ok for a young child. For a family of 6 like ours, the free breakfast is a major bonus. There were a lot of food choices and all tasted good. If your spending a […] day in Chicago, the drive might be a bit long for some 45-60 min depending on traffic) but we were fine with it. I would stay there again. Read moreGenuine Expedia guest review
it was very nice. Chose this hotel b /c it was close to my sister-in-laws homeGenuine Hotels.com guest review
"Wonerful Cozy Place... Excellent Staff!!"
The hotel was very nice, clean... awesome morning breakfast and the rooms were big. My only gripe was we were on the 3rd floor and I believe there are some areas/rooms that allow smoking, so the entire 3rd floor had that stale smell to it. Once your inside your room you cannot smell it any more (thank God). But overall, the hotel staff was extremely […] friendly and accommodating. I would absolutely stay at that hotel again, but this time - will ask not to be on a floor that allows smoking :) Read moreGenuine Expedia guest review
Good large clean rooms and foodGenuine Hotels.com guest review
I was only here for one night on business, but I was really impressed. It was really nice and comfortable, super clean, the room was big, and the staff was so nice and inviting. Even offered me a cookie when I checked in.Genuine Expedia guest review
Based on the reviews, I thought I would be entering a place for quiet respite and a much needed rest. Little did I know what I was in for. Unruly guests were carousing to all hours. The very walls smelt of smoke and grime. The carpets reeked of stench. Only when I left this place could I finally catch a breath of fresh air. The hotel is stale, dank […] and smelly. Stay here if you want to see vermin crawling about your headboard. Read moreGenuine Hotels.com guest review
"Among the best in the area within this price point"
Standard hotel. Nothing too exciting, but more importantly nothing too scary. I have stayed in most of the hotels in or around Elgin, IL and this one is one of the better hotels in this price point. I would recommend this hotel to a friend.Genuine Expedia guest review
Fine hotel for the one-night stay on my business trip. The carpet in room was a little dirty (probably just from normal wear and tear) and decor maybe a little outdated, but no real issues. Decent amenities with mini-fridge and microwave in room and the free breakfast. Staff was friendly.Genuine Hotels.com guest review
"Great place to stay"
Very well maintained and comfortable, great breakfast, we will try and staay with this chain whenever possible......Genuine Hotels.com guest review
Love the place! Stayed in much more pricey motels in the last week, not as thoughtful as this Country Inn.Genuine Hotels.com guest review
Overall, we enjoyed our stay, but the air conditioner unit was very close to one of the beds and blew directly on whoever was lying on that side. Also, we found a leftover undergarment from a previous guest behind the curtains.Genuine Hotels.com guest review
Great Stay !Clean, comfortable, quiet. Stayed 6 nights while in town for the Ryder Cup and very satisfied. Will choose Country Inn and Suites againGenuine Expedia guest review
Staff were friendly and helpful. Rooms were comfortable and nice. Hot breakfast was great!Genuine Expedia guest review
"Filthy Carpet and Peeling Wallpaper"
Booked the room based on the recommendation of a relative we were visiting.Outward appearances were all fine. The carpetting in the room, however, was way overdue for cleaning or replacement and the wallpaper in the bathroom was hanging off the wall. Talked to the front desk clerk and was shown the room next door which was in similar shape. Clerk stated […] that the carpet was cleaned twice a year. Obviously this is insufficient. Next time we'll be staying elsewhere. Read moreGenuine Hotels.com guest review
"Great Customer Service!!"
When we arrived, we found out they don't allow rollaways for our room because of fire hazard, but the front desk was able to fine a last minute suite that had a pullout couch. The room upcharge was just slightly higher than a rollaway would have been. The front desk worked hard to accommodate our family. The staff was very friendly and breakfast was […] great! We have 3 kids and they enjoyed the pool and nearby "cheeseburger in paradise" and movie theather Read moreGenuine Hotels.com guest review
peeling wallpaper in bath. Needs to be updated. Room would not cool. Moved us when we complained.Genuine Hotels.com guest review
"Clean, family friendly hotel"
Aside from the duvet and cover everything was effortless and clean. I am just paranoid about comforters and so we slept with sheets not knowing how often they wash the top part.Genuine Expedia guest review
"comfort at a great price"
A very comfortable room. The front desk staff were allways there. Great restaurant sharing same parking lot. Huge menu with specials.Genuine Hotels.com guest review
"Pool closes at 10 even on weekends."
The hotel was fine. The only disappointment is that the pool closes at 10 pm even on the weekends. They were nice enough to keep the pool open til 10:30 pm. :) The day of check out housekeeping was there already at 9:30 am and check out wasn't until noon.Genuine Expedia guest review
One minor disappointment was the fact that the pool was out of order. Otherwise, all was great. The staff person at the desk on Friday and Saturday evenings was fantastic.Genuine Hotels.com guest review
"close to major highways"
the room was very nice/clean and comfortableGenuine Hotels.com guest review
Location was convenient for a volleyball tournament we were attending. There was plenty of shopping and there were plenty of restaurants in the area. Staff was more than attentive and the rooms were wonderful. The bedding was as good as any luxury hotel I've been in.Genuine Hotels.com guest review
"Unexpected wake-up surprise!"
To be fair we liked everything about this hotel except the rude awakening at 6:50am when someone started mowing the law right in front of our window! We had a late night previously, and three young kids...the mowing didn't stop so after 3 minutes I went to the front desk ...the gentleman at the front desk didn't really care, and refused to go talk to […] the mowers outside...I said then I would go talk to them, and headed for the door...he then muttered something and went outside to talk to the guys. The young girl at the front desk did apologize...thank you for that...that was the correct response. Read moreGenuine Expedia guest review
"Nice hotel, good facilities and breakfast"
The hotel suited our needs exactly. Good value, free breakfast ,clean with gym and swimming pool. The staff on the front desk always helpful and informed.Genuine Expedia guest review
This was a great hotel. It was very clean and had fresh coffee and cookies available 24 hours. The breakfast was more than most serve. Excellent price.Genuine Expedia guest review
"Friendly service, good location"
I was in town for a family event, sharing my room with another adult and 3 children, while other family members stayed at the same hotel. Front desk staff was friendly, and also very responsive when minor problems did occur. A toilet flusher broke and an air conditioner needed servicing, but the staff took care of these problems immediately and cheerfully.. Hotel […] is close to the I-90 exit, so major roads and numerous places to eat and shop are nearby. Rooms were clean and the beds and pillows were comfortable. Breakfast amenities were nice. Comfortable lobby too, with books for guests to borrow. The whole staff works hard to make things pleasant. No complaints. Read moreGenuine Hotels.com guest review
Great location with nice restaurant next door. Surprisingly low price for quality breakfast, small but nice exercise room and pool with friendly staff and comfortable rooms.Genuine Expedia guest review
"hotel pour une nuit"
qualite prix bon rien de plus hotel pour passer une nuit puis continuer son voyageGenuine Expedia guest review
"Nice hotel on en route to O'Hare"
Staff is very welcoming _ cookies are offered to the kids during check-in, the room is large and very comfortable, the swimming-pool is a great option to relax after hours of driving. There is a good restaurant just by the hotel, food is excellent and decoration is quite nice. Breakfast is good with enough choice. We had a perfect evening and night […] there before our departure. Read moreGenuine Hotels.com guest review
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