All hotels in Elgin, Illinois, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here2270 Point Blvd, Elgin, IL, 60123, United States of America, ‏‎855-239-9401
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4.3 / 5Excellent

Score breakdown (from 115 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.5
  • Comfort
    4.2
  • Condition
    4.2
  • Neighborhood
    4.5
5.0 / 5Outstanding
"Suites met our expanded family needs."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Service was good and they had nice breakfasts on both mornings that we were there.
Genuine Hotels.com guest review
2 night trip Jun 7, 2013
A Traveler
US
5.0 / 5Outstanding
"A Great Place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was friendly and very nice. The hotel was super clean. The breakfast was very very good. I like the bowl of apples on table for you at any time. I especially loved the freshly baked cookies for you at the hotel desk. As many as you like too...I will recommend this place and I will stay there again (my 1st choice) if I'm back in the neighborhood...A rating from 1-10? I give it a 15!!!!
Genuine Hotels.com guest review
3 night family trip May 31, 2013
A Traveler
US
5.0 / 5Outstanding
"Kid Friendly!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I love that they had 24 hour hot tea and coffee and not to mention chocolate chip (fresh baked) cookies! They were super kid friendly. Everyone was nice and smiling. The HOT breakfast in the morning was super delicious. My kids loved making their own waffles.
Genuine Hotels.com guest review
5 night trip May 30, 2013
Tina
US
5.0 / 5Outstanding
"Best By FAR"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I love love love this hotel. I read the reviews beforehand but I don't see how some reviews are low. The breakfast was a huge surprise. There was so much variety for a FREE breakfast. The staff was extremely friendly and went above and beyond my weird request. I had a suite and I loved it. My sister had a double bed she loved hers too. Plus the breakfast rooms stays open all night for coffee and tea or If you just want to hang out instead of in the room. I would DEFINITELY stay again. Thanks so much! We stayed In room 233.
Genuine Hotels.com guest review
6 night trip May 29, 2013
Melissa
US
5.0 / 5Outstanding
"Quality hotel for cost and amenities."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel wa clean, staff was very friendly. Workout room is small but no matter what time I was in there, I was alone. Pool was okay, it is small but kids liked it. Food for breakfast was typical "free" hotel food, coffee was really good. Free fresh cookies at front desk was a nice touch the kids liked.
Genuine Expedia guest review
Other trip May 21, 2013
A Traveler
US
4.0 / 5Excellent
"Good suite, good bkfst"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Everything pretty standard in rooms... Only thing better would be a burner. Pool is nice but cold. Breakfast is more than standard continental bkfst.
Genuine Expedia guest review
Other trip May 14, 2013
A Traveler
US
2.0 / 5Fair
"Management was rude"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The manager was rude to my wife. The customer is always right slogan did not apply to her it seems.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Elgin, IL
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. I apologize on behalf of myself and our staff for the rude treatment you received during your stay. .
Other trip Apr 30, 2013
A Traveler
US
5.0 / 5Outstanding
"Places to stay again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything about the hotel was great: the rooms, the staff, the convenient location right off the interstate, and the neighborhood was nice and quiet and located to good restaurants. I would definitely recommend it to others and plan to stay there again.
Genuine Hotels.com guest review
3 night romance trip Apr 18, 2013
A Traveler
US
4.0 / 5Excellent
"Good stay for traveling family"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Good value. Although the room was average and had typical wear and tear, the price was fair and staff friendly. The two queen beds were comfortable but the pull out sofa is not. Pull out is ok for a young child. For a family of 6 like ours, the free breakfast is a major bonus. There were a lot of food choices and all tasted good. If your spending a day in Chicago, the drive might be a bit long for some 45-60 min depending on traffic) but we were fine with it. I would stay there again.
Genuine Expedia guest review
Other trip Apr 6, 2013
adam
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
it was very nice. Chose this hotel b /c it was close to my sister-in-laws home
Genuine Hotels.com guest review
4 night trip Mar 23, 2013
A Traveler
US
4.0 / 5Excellent
"Wonerful Cozy Place... Excellent Staff!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was very nice, clean... awesome morning breakfast and the rooms were big. My only gripe was we were on the 3rd floor and I believe there are some areas/rooms that allow smoking, so the entire 3rd floor had that stale smell to it. Once your inside your room you cannot smell it any more (thank God). But overall, the hotel staff was extremely friendly and accommodating. I would absolutely stay at that hotel again, but this time - will ask not to be on a floor that allows smoking :)
Genuine Expedia guest review
Other trip Feb 11, 2013
Gabe
US
4.0 / 5Excellent
"Excellent"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good large clean rooms and food
Genuine Hotels.com guest review
1 night trip Jan 17, 2013
Tim
US
5.0 / 5Outstanding
"Really cozy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was only here for one night on business, but I was really impressed. It was really nice and comfortable, super clean, the room was big, and the staff was so nice and inviting. Even offered me a cookie when I checked in.
Genuine Expedia guest review
Other trip Nov 29, 2012
A Traveler
US
1.0 / 5Poor
"Exceedingly Disappointed."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Based on the reviews, I thought I would be entering a place for quiet respite and a much needed rest. Little did I know what I was in for. Unruly guests were carousing to all hours. The very walls smelt of smoke and grime. The carpets reeked of stench. Only when I left this place could I finally catch a breath of fresh air. The hotel is stale, dank and smelly. Stay here if you want to see vermin crawling about your headboard.
Genuine Hotels.com guest review
2 night trip Sep 10, 2012
Perriwinkle
US
4.0 / 5Excellent
"Among the best in the area within this price point"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Standard hotel. Nothing too exciting, but more importantly nothing too scary. I have stayed in most of the hotels in or around Elgin, IL and this one is one of the better hotels in this price point. I would recommend this hotel to a friend.
Genuine Expedia guest review
Other trip Oct 29, 2012
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Fine hotel for the one-night stay on my business trip. The carpet in room was a little dirty (probably just from normal wear and tear) and decor maybe a little outdated, but no real issues. Decent amenities with mini-fridge and microwave in room and the free breakfast. Staff was friendly.
Genuine Hotels.com guest review
1 night business trip Oct 11, 2012
A Traveler
US
5.0 / 5Outstanding
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very well maintained and comfortable, great breakfast, we will try and staay with this chain whenever possible......
Genuine Hotels.com guest review
2 night trip Oct 5, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Love the place! Stayed in much more pricey motels in the last week, not as thoughtful as this Country Inn.
Genuine Hotels.com guest review
Business trip Oct 7, 2012
Lisa
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall, we enjoyed our stay, but the air conditioner unit was very close to one of the beds and blew directly on whoever was lying on that side. Also, we found a leftover undergarment from a previous guest behind the curtains.
Genuine Hotels.com guest review
Other trip Oct 3, 2012
A Traveler
US
5.0 / 5Outstanding
"Great Stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great Stay !Clean, comfortable, quiet. Stayed 6 nights while in town for the Ryder Cup and very satisfied. Will choose Country Inn and Suites again
Genuine Expedia guest review
Other trip Oct 2, 2012
A Traveler
US
4.0 / 5Excellent
"My experience"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Staff were friendly and helpful. Rooms were comfortable and nice. Hot breakfast was great!
Genuine Expedia guest review
Other trip Sep 27, 2012
A Traveler
US
3.0 / 5Good
"Filthy Carpet and Peeling Wallpaper"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Booked the room based on the recommendation of a relative we were visiting.Outward appearances were all fine. The carpetting in the room, however, was way overdue for cleaning or replacement and the wallpaper in the bathroom was hanging off the wall. Talked to the front desk clerk and was shown the room next door which was in similar shape. Clerk stated that the carpet was cleaned twice a year. Obviously this is insufficient. Next time we'll be staying elsewhere.
Genuine Hotels.com guest review
2 night family trip Sep 23, 2012
Jim
US
5.0 / 5Outstanding
"Great Customer Service!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
When we arrived, we found out they don't allow rollaways for our room because of fire hazard, but the front desk was able to fine a last minute suite that had a pullout couch. The room upcharge was just slightly higher than a rollaway would have been. The front desk worked hard to accommodate our family. The staff was very friendly and breakfast was great! We have 3 kids and they enjoyed the pool and nearby "cheeseburger in paradise" and movie theather
Genuine Hotels.com guest review
1 night trip Jul 9, 2012
Lisa
US
3.0 / 5Good
"overpriced"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
peeling wallpaper in bath. Needs to be updated. Room would not cool. Moved us when we complained.
Genuine Hotels.com guest review
1 night romance trip Jul 3, 2012
jane
US
5.0 / 5Outstanding
"Clean, family friendly hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Aside from the duvet and cover everything was effortless and clean. I am just paranoid about comforters and so we slept with sheets not knowing how often they wash the top part.
Genuine Expedia guest review
Other trip Jun 26, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Unexpected wake-up surprise!"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
To be fair we liked everything about this hotel except the rude awakening at 6:50am when someone started mowing the law right in front of our window! We had a late night previously, and three young kids...the mowing didn't stop so after 3 minutes I went to the front desk ...the gentleman at the front desk didn't really care, and refused to go talk to the mowers outside...I said then I would go talk to them, and headed for the door...he then muttered something and went outside to talk to the guys. The young girl at the front desk did apologize...thank you for that...that was the correct response.
Genuine Expedia guest review
Other trip Jul 14, 2014
Greg
CA
4.0 / 5Excellent
"Nice hotel, good facilities and breakfast"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel suited our needs exactly. Good value, free breakfast ,clean with gym and swimming pool. The staff on the front desk always helpful and informed.
Genuine Expedia guest review
Other trip Sep 1, 2013
alibaba
GB
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was a great hotel. It was very clean and had fresh coffee and cookies available 24 hours. The breakfast was more than most serve. Excellent price.
Genuine Expedia guest review
Other trip Aug 11, 2013
A Traveler
CA
4.0 / 5Excellent
"Friendly service, good location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I was in town for a family event, sharing my room with another adult and 3 children, while other family members stayed at the same hotel. Front desk staff was friendly, and also very responsive when minor problems did occur. A toilet flusher broke and an air conditioner needed servicing, but the staff took care of these problems immediately and cheerfully.. Hotel is close to the I-90 exit, so major roads and numerous places to eat and shop are nearby. Rooms were clean and the beds and pillows were comfortable. Breakfast amenities were nice. Comfortable lobby too, with books for guests to borrow. The whole staff works hard to make things pleasant. No complaints.
Genuine Hotels.com guest review
3 night trip May 24, 2013
Wycombe Mom
GB
5.0 / 5Outstanding
"very happy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great location with nice restaurant next door. Surprisingly low price for quality breakfast, small but nice exercise room and pool with friendly staff and comfortable rooms.
Genuine Expedia guest review
Other trip Mar 21, 2013
business man
CA

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"hotel pour une nuit"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
qualite prix bon rien de plus hotel pour passer une nuit puis continuer son voyage
Genuine Expedia guest review
Other trip Jul 3, 2013
rene
FR
5.0 / 5Outstanding
"Nice hotel on en route to O'Hare"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Staff is very welcoming _ cookies are offered to the kids during check-in, the room is large and very comfortable, the swimming-pool is a great option to relax after hours of driving. There is a good restaurant just by the hotel, food is excellent and decoration is quite nice. Breakfast is good with enough choice. We had a perfect evening and night there before our departure.
Genuine Hotels.com guest review
Other trip Jul 15, 2012
Ronan P.
FR
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night business trip May 19, 2015
Camillo
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night family trip May 3, 2015
Joyce
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
3 night family trip Apr 24, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
6 night family trip Apr 3, 2015
Juan
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night family trip Mar 14, 2015
Michelle
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Feb 28, 2015
brandahila
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night business trip Feb 20, 2015
lori
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night business trip Oct 28, 2014
Erik
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Oct 12, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Oct 5, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night business trip Aug 31, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Aug 24, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Jun 21, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night trip Jun 20, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip May 1, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Mar 13, 2014
traveledabroad
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Feb 21, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night business trip Dec 31, 2013
A Traveler
US
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