"Filthy Carpet and Peeling Wallpaper"
Booked the room based on the recommendation of a relative we were visiting.Outward appearances were all fine. The carpetting in the room, however, was way overdue for cleaning or replacement and the wallpaper in the bathroom was hanging off the wall. Talked to the front desk clerk and was shown the room next door which was in similar shape. Clerk stated […] that the carpet was cleaned twice a year. Obviously this is insufficient. Next time we'll be staying elsewhere. Read moreGenuine Hotels.com guest review
"Great Customer Service!!"
When we arrived, we found out they don't allow rollaways for our room because of fire hazard, but the front desk was able to fine a last minute suite that had a pullout couch. The room upcharge was just slightly higher than a rollaway would have been. The front desk worked hard to accommodate our family. The staff was very friendly and breakfast was […] great! We have 3 kids and they enjoyed the pool and nearby "cheeseburger in paradise" and movie theather Read moreGenuine Hotels.com guest review
peeling wallpaper in bath. Needs to be updated. Room would not cool. Moved us when we complained.Genuine Hotels.com guest review
"Clean, family friendly hotel"
Aside from the duvet and cover everything was effortless and clean. I am just paranoid about comforters and so we slept with sheets not knowing how often they wash the top part.Genuine Expedia guest review
"comfort at a great price"
A very comfortable room. The front desk staff were allways there. Great restaurant sharing same parking lot. Huge menu with specials.Genuine Hotels.com guest review
"Pool closes at 10 even on weekends."
The hotel was fine. The only disappointment is that the pool closes at 10 pm even on the weekends. They were nice enough to keep the pool open til 10:30 pm. :) The day of check out housekeeping was there already at 9:30 am and check out wasn't until noon.Genuine Expedia guest review
One minor disappointment was the fact that the pool was out of order. Otherwise, all was great. The staff person at the desk on Friday and Saturday evenings was fantastic.Genuine Hotels.com guest review
"close to major highways"
the room was very nice/clean and comfortableGenuine Hotels.com guest review
Location was convenient for a volleyball tournament we were attending. There was plenty of shopping and there were plenty of restaurants in the area. Staff was more than attentive and the rooms were wonderful. The bedding was as good as any luxury hotel I've been in.Genuine Hotels.com guest review
I was there for a business trip. The staff was extremely helpful in finding all of the places I needed to go. They printed out directions and always asked how I was each time I re entered the hotel. Everything was clean and neat. They even had cookies for the guests at the end of the day. The breakfast was nice too. Thank you for making my stay easy […] and enjoyable. Read moreGenuine Hotels.com guest review
security light so bright through the window I had to place an extra blanet over the the curtains which still was not enough. They should installed better blocking curtains.Genuine Expedia guest review
"Elgin IL April 2012"
Room was cleaned every day nice location grounds clean....Genuine Expedia guest review
Definitely a standard bearer for hotel chainsGenuine Hotels.com guest review
very friendly staff. breakfast nice, liked the variety on the weekends. Chocolate chip cookies at front desk yummy!!! appreciated having coffee and hot water available 24/7. i had neglected to take a book along so really liked the books they had available and that I could take it with me to drop off at another Country Inn & Suites -- also liked the […] availability of the board games for the kids to keep entertained. Read moreGenuine Expedia guest review
"A+ and goin back"
What a great place. Staff was wonderful. Front desk person went over backward to get my room ready when I was wayyyy early for check in. Housekeeping was immaculate. Free Breakfast was wonderull, fresh, and A+. Pool is nice. Small, but very nice. My kids had a blast. Went to Chicago on the train, and the front desk people knew how to direct me to do […] this. It was great all around. My hat is off to the staff there. Room was very clean, cozy, comfortable, and had duvet covers instead of some junky bed spread. It was a warm quilt instead. I slept great. Read moreGenuine Expedia guest review
The staff at this hotel is very friendly and accommodating. I would definitely stay here again.Genuine Hotels.com guest review
"Good value for price."
Good value for the price. Rooms are well maintained, great internet access. Good breakfast. Next to a terrific restaurant.Genuine Expedia guest review
"Unexpected wake-up surprise!"
To be fair we liked everything about this hotel except the rude awakening at 6:50am when someone started mowing the law right in front of our window! We had a late night previously, and three young kids...the mowing didn't stop so after 3 minutes I went to the front desk ...the gentleman at the front desk didn't really care, and refused to go talk to […] the mowers outside...I said then I would go talk to them, and headed for the door...he then muttered something and went outside to talk to the guys. The young girl at the front desk did apologize...thank you for that...that was the correct response. Read moreGenuine Expedia guest review
"Nice hotel, good facilities and breakfast"
The hotel suited our needs exactly. Good value, free breakfast ,clean with gym and swimming pool. The staff on the front desk always helpful and informed.Genuine Expedia guest review
This was a great hotel. It was very clean and had fresh coffee and cookies available 24 hours. The breakfast was more than most serve. Excellent price.Genuine Expedia guest review
"Friendly service, good location"
I was in town for a family event, sharing my room with another adult and 3 children, while other family members stayed at the same hotel. Front desk staff was friendly, and also very responsive when minor problems did occur. A toilet flusher broke and an air conditioner needed servicing, but the staff took care of these problems immediately and cheerfully.. Hotel […] is close to the I-90 exit, so major roads and numerous places to eat and shop are nearby. Rooms were clean and the beds and pillows were comfortable. Breakfast amenities were nice. Comfortable lobby too, with books for guests to borrow. The whole staff works hard to make things pleasant. No complaints. Read moreGenuine Hotels.com guest review
Great location with nice restaurant next door. Surprisingly low price for quality breakfast, small but nice exercise room and pool with friendly staff and comfortable rooms.Genuine Expedia guest review
"hotel pour une nuit"
qualite prix bon rien de plus hotel pour passer une nuit puis continuer son voyageGenuine Expedia guest review
"Nice hotel on en route to O'Hare"
Staff is very welcoming _ cookies are offered to the kids during check-in, the room is large and very comfortable, the swimming-pool is a great option to relax after hours of driving. There is a good restaurant just by the hotel, food is excellent and decoration is quite nice. Breakfast is good with enough choice. We had a perfect evening and night […] there before our departure. Read moreGenuine Hotels.com guest review
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